Facilities Assistant/ Handyman

Major Recruitment are currently recruiting for a Facilities Assistant/Handyman in Birmingham area to work in conjunction with the Maintenance Controller to process scheduled and unscheduled maintenance and repair tasks to completion.

Start date for both ASAP End Date - in September
Rates - 12.82 P/H
37.5 hours per week Monday to Friday on rotating shifts earlies 6am-2pm lates 2pm-10pm 10pm-6am
Location: Birmingham B32

MUST BE ABLE TO FILL IN THE BPSS FORM ALONG 3 YEARS OF UK WORK REFERENCES TO BE CONSIDERED FOR THE ROLE

Responsibilities

• Responding to incoming telephone calls as quickly and efficiently as possible, in
• order to minimize call waiting times and reinforce an end to end positive
• experience for the customer.
• Taking responsibility and ownership for progressing customer requests to ensure
• jobs are completed in a timely fashion.
• Working proactively with the customer and supply chain to improve customer experience.
• Authorizing / rejecting maintenance/repair quotes, as and when required.
• Using a variety of source information including but not limited to: manufacturer

stated repair times, photographic evidence and written reports to inform the

decision making process.

• Reviewing and managing to resolution driver reported defects.
• Ensuring any activity authorized is done in accordance with company policies

and procedures.

• Proactively managing to resolution invoice queries.
• Escalating repair assessments as appropriate.
  • Record and log vehicle movements.
  • Ensure that HGV paperwork has been completed accurately, and in a timely manner, as and when required.
  • Schedule maintenance activity to ensure compliance with company policy and legislation, efficient use of resources and minimize the time the assets are unavailable to the customer, as and when required.
  • Provide ad hoc management reporting information as and when required.
  • Produce weekly compliance reports.

Skills
Needs to have a basic understanding of maintenance engineering.
Computer literate
Competent user of Microsoft Office
Operation of Amey Fleet Management System
Computing Skills

Experience
Ideally come from a Workshop or Bodyshop repairer in an admin role
Knowledge of a Workshop/Bodyshop environment
Supplier Management Skills
Knowledge of the Motor Trade desirable

INDLS