Technical Account Manager, AWS Enterprise Support, AWS Enterprise Support CEE
- Amazon
- Jul 05, 2025
Job Description
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services, including products like EC2, S3, DynamoDB, RDS databases, Lambda, CloudFront CDN, IoT, and more.
Our Technical Account Managers partner with some of the most iconic businesses in the country, ranging from startups building their business from scratch to large enterprises undergoing significant transformation. You'll provide advice on architecture, support strategy, project and launch planning, as well as ongoing operational issues.
Key job responsibilities- Build solutions, provide technical guidance, and advocate for the customer.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Drive technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession.
- Consult with a range of partners from developers to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- Proactively find opportunities for customers to gain additional value from AWS.
- Provide detailed reviews of service disruptions, monthly and quarterly metrics, and detailed pre-launch planning.
- Solve problems across different customers as they migrate workloads to the cloud.
- Uplift customer capabilities by running workshops, immersion days, etc.
See what the team says about their roles:
As we continue to rapidly expand in EMEA, you'll have opportunities to develop your technical, consulting, and leadership skills. You'll work with talented cloud technologists, expand your knowledge of AWS products, and have the chance to receive mentorship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
Minimum requirements- Experience with operational parameters and troubleshooting for at least three of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment.
- Experience in technical engineering.
- Bachelor's degree.
- Experience with AWS services or other cloud offerings.
- Experience as a technical lead in an internal enterprise or external customer-facing environment.
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