Sr. Operations Mgr. NACF, GSRC, Global Solutions and Risk Compliance

  • Amazon
  • Jul 04, 2025
Full time Logistics

Job Description

Sr. Operations Mgr. NACF, GSRC, Global Solutions and Risk Compliance

As Sr. Operations Manager, you will lead a team within the Operation Risk and Compliance organization, driving productivity and quality to meet yearly operational goals. Our environment is complex and high-impact, involving evolving regulations and changing business needs. The successful candidate will be a collaborative leader, responsible for the operational performance of compliance and NA Supply Chain programs, initiatives, and processes across multiple locations globally. Travel will be required. We support flexible hours to accommodate different time zones, promoting a balanced work-life environment.

Key job responsibilities
  1. Lead teams executing new initiatives and onboarding tasks within a node/site or globally, establishing staffing, technology, and mechanisms for effective delivery and monitoring.
  2. Own and deliver goals related to quality, productivity, utilization, SLAs, and costs, while supporting operational excellence strategies. Collaborate with program leaders to improve customer experience and profitability.
  3. Drive continuous improvement projects and scalable solutions to optimize tasks, ensure compliance with regulations, and enhance productivity and efficiency. Work on strategic projects with cross-program impact.
  4. Promote a culture of quality by analyzing root causes, implementing corrective actions, and handling complex escalations from regulatory authorities and customers. Partner with various teams to improve classification quality.
  5. Apply expertise to define strategies, meet process targets, and achieve compliance and operational excellence.
  6. Analyze process metrics regularly to identify trends and allocate resources effectively, owning weekly and monthly review metrics.
  7. Lead a diverse, high-performing team, fostering engagement, development, and accountability. Set clear goals and provide performance feedback.
  8. Build strong relationships with stakeholders, including leadership, finance, quality, and support teams, and communicate effectively with leadership and key stakeholders.
About the team

GSRC (Global Solutions and Risk Compliance) is part of the Operations Risk and Compliance organization. Its mission is to accelerate Amazon's growth through high-quality teams and solutions to address regulatory and business challenges. The team supports compliance for programs like Dangerous Goods, Global Trade Services, and Transport Risk and Compliance across multiple countries including India, China, Poland, and others.

BASIC QUALIFICATIONS
  • Graduation Degree with at least 10 years in operations management, including 5 years in a senior leadership role managing large, global teams.
  • Experience managing large operations in logistics, supply chain, compliance, or technology sectors.
  • Strong communication skills, both written and verbal.
  • Proven success managing operations in a multi-country environment.
  • Excellent analytical and problem-solving skills.
  • Leadership experience with a record of driving initiatives and leading cross-functional teams.
  • Ability to communicate complex compliance concepts clearly to leadership.
PREFERRED QUALIFICATIONS
  • Bachelor's in Business Administration, Operations Management, or related field; MBA or similar advanced degree preferred.
  • Expertise in process optimization, continuous improvement (Lean, Six Sigma), and change management.

We promote an inclusive culture. If you need workplace accommodations during the application or onboarding process, please visit For other regions, contact your Recruiting Partner.