- Customer Service Team Leader
- Full time (37.5) and flexible hours
About Our Client
This company has established itself as a recognised name in its field. It is a medium-sized organisation that values structured processes and a results-oriented approach to delivering exceptional customer experience
Job Description
- Oversee the daily operations of the customer service team to maintain a high standard of service.
- Mentor and support team members to ensure they reach their full potential.
- Develop and implement strategies to improve customer satisfaction and retention.
- Handle escalated customer queries and ensure prompt resolution.
- Monitor and report on team performance metrics.
- Collaborate with other departments to streamline customer service operations.
- Ensure compliance with company policies and industry regulations.
- Identify opportunities for process improvements and implement changes effectively.
The Successful Applicant
A successful Customer Service Team Leader should have:
- Proven experience in a customer service leadership role.
- Strong problem-solving and decision-making skills.
- Excellent communication and interpersonal abilities.
- Experience in managing team performance and delivering results.
- Knowledge of the Leisure, Travel & Tourism industry is advantageous.
- Ability to remain calm and professional under pressure.
- Proficiency in relevant software and tools for reporting and communication.
What's on Offer
- A competitive salary of £27,000 - £33,000 per annum.
- Performance-related bonus to reward your achievements.
- 33 days of holiday leave to maintain work-life balance.
- A permanent position in a well-established organisation.
- Opportunities to grow within the Team
This role as Customer Service Team Leader in central Brighton offers a fantastic opportunity to develop your career. Apply today to take the next step in your professional journey!