7002 - Delivery Manager - Blackburn Designated Family Court and Reedley Family Court
- Ministry of Justice
- Blackburn, Lancashire
- Jul 02, 2025
Full time
I.T. & Communications
Job Description
Full Time, Part Time, Part Time/Job Share
Vacancy Approach
External
Location
Blackburn
Region
North West
Closing Date
03-Jul-2025
Post Type
Permanent
HEO
Number of jobs available
1
Reserve List
12 Months
Job ID
7002
Descriptions & requirements Proud to serve. Proud to keep justice going.
Our Delivery Managers play a critical role helping deliver justice. if you'recustomer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role inBlackburn Designated Family Court and Reedley Family Court.
About us
HM Courts & Tribunals Service (HMCTS)is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.
About your role
Blackburn Designated Family Court and Reedley Family Courtsit within HMCTS NW region in theLancashire and Cumbria Cluster, led by ourCluster Manager, supported by the Operations Manager and Court Delivery Managers.
You're responsible for the smooth running of both Courts, leading your team and supporting yourCluster Manager and Cluster Operations Manager to meet operational needs, deliver cluster performanceobjectives andprovide a consistent and customer-focused service.
You're able tomaintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You're familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance andidentifying and escalating any Court facilities issues to HMCTS Estates teams.
About you
Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team?Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities andobjectives aligned to national/regional strategies and plans.
Driven by your enthusiasm toprovide excellent customer service through your team, you know thatemployee engagement, morale and motivation is keyto delivering ahighly effective performance.You're able to givedirection and close support to managersto develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet yourallocated budget,identifying and implementing solutions to local problems.
If you are ready to take on a challenging and rewarding role with real purpose apply today.
Please refer to the job description attachment for more information.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be consideredin accordance with the MoJ's Flexible Working policy.
The base location for this role is Blackburn Designated Family Court.The postholder will be expected to attend Reedley Family Hearing Centre(BB10 2LJ)as required, due to its function as a hearing centre; however, this will not involve regular travel.
Additional Information
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
The MoJ offers a range of benefits:
Annual leave is 25 days on appointment and will increase to 30 days after five years' service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Support
For more information on applying for a role as a candidate with a disability or long-term condition . click apply for full job details
Vacancy Approach
External
Location
Blackburn
Region
North West
Closing Date
03-Jul-2025
Post Type
Permanent
HEO
Number of jobs available
1
Reserve List
12 Months
Job ID
7002
Descriptions & requirements Proud to serve. Proud to keep justice going.
Our Delivery Managers play a critical role helping deliver justice. if you'recustomer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role inBlackburn Designated Family Court and Reedley Family Court.
About us
HM Courts & Tribunals Service (HMCTS)is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.
About your role
Blackburn Designated Family Court and Reedley Family Courtsit within HMCTS NW region in theLancashire and Cumbria Cluster, led by ourCluster Manager, supported by the Operations Manager and Court Delivery Managers.
You're responsible for the smooth running of both Courts, leading your team and supporting yourCluster Manager and Cluster Operations Manager to meet operational needs, deliver cluster performanceobjectives andprovide a consistent and customer-focused service.
You're able tomaintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You're familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance andidentifying and escalating any Court facilities issues to HMCTS Estates teams.
About you
Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team?Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities andobjectives aligned to national/regional strategies and plans.
Driven by your enthusiasm toprovide excellent customer service through your team, you know thatemployee engagement, morale and motivation is keyto delivering ahighly effective performance.You're able to givedirection and close support to managersto develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet yourallocated budget,identifying and implementing solutions to local problems.
If you are ready to take on a challenging and rewarding role with real purpose apply today.
Please refer to the job description attachment for more information.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be consideredin accordance with the MoJ's Flexible Working policy.
The base location for this role is Blackburn Designated Family Court.The postholder will be expected to attend Reedley Family Hearing Centre(BB10 2LJ)as required, due to its function as a hearing centre; however, this will not involve regular travel.
Additional Information
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
The MoJ offers a range of benefits:
Annual leave is 25 days on appointment and will increase to 30 days after five years' service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Support
- A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on or Childcare Choices .You can determine your eligibility at .
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
- To the Civil Service Commission (details available here )
For more information on applying for a role as a candidate with a disability or long-term condition . click apply for full job details
About Ministry of Justice