D365 Power Platform Lead

Are you passionate about going beyond expectations and helping businesses get the most from their technology?

If so, we have a fantastic opportunity for you to join a dynamic Application Support Team as a D365 Power Platform Lead, taking ownership of our Microsoft Dynamics 365 CRM and Power Platform applications.

As the D365 Power Platform Lead, you'll:

• Lead & Manage a team of support specialists, ensuring incidents, bugs, and small changes are resolved promptly and effectively.
• Be the go-to expert for our D365 CRM and Power Platform apps, supporting stability and helping identify opportunities to automate, improve, and evolve.
• Collaborate with architects and development teams to guide strategic change - your practical input and platform expertise will be vital.
• Ensure the platform is safe, compliant, up-to-date, and governed to policy standards.
• Enhance proactive monitoring to detect and prevent business-impacting issues before they arise.

Key Responsibilities for the D365 Power Platform Lead:

• Oversee daily support operations, manage SLAs, and resolve escalations
• Maintain, update, and secure D365 and Power Platform configurations
• Deliver small changes and enhancements in an agile, DevOps-enabled environment
• Manage incidents, problems, and risks related to service delivery and cybersecurity
• Build and configure workflows, automations, APIs, and integrations
• Drive process improvements and efficiency gains across teams
• Lead platform audits, asset management, service catalogue updates
• Support training, documentation, and knowledge-sharing culture

What you'll bring as the D365 Power Platform Lead:

• 5+ years of team leadership/management experience
• Hands-on experience administrating and configuring Microsoft Dynamics 365
• Experience in Power Platform development (including Power Apps, Power Automate, and Dataflows)
• Strong technical knowledge of integrations, APIs, and modern DevOps practices
• Familiarity with Microsoft 365 roadmap and cloud-based business solutions
• Knowledge of security principles and compliance best practices
• Skilled in platform governance, auditing, and performance monitoring
• Experience using tools like Azure DevOps, system monitoring toolsets, and service desk software

This is your chance to make a meaningful impact - leading a team, shaping the future of our technology services, and helping the business grow through smarter use of Microsoft platforms.