Job Description
Job Title: IT Support Administrator
Salary: £25(Apply online only) - £33(Apply online only)
Location: UK (Office-Based)
Are you a tech-savvy problem-solver with a passion for cloud technologies and delivering first-class IT support? We're looking for an IT Support Administrator to join our Clients dynamic and forward-thinking IT team in an office-based role in the UK.
About the Role
As the IT Support Administrator, you'll take a hands-on role in managing and supporting their cloud-based infrastructure, focusing on Microsoft 365, Entra ID, Intune, Samsung Knox, and Cambium network solutions. Your mission: to keep systems, devices, and networks running smoothly so their teams can thrive.
You'll collaborate closely with the Head of IT to improve IT processes, enhance security, and drive continuous improvements across the technology environment.
What You'll Be Doing:
Microsoft 365 (Cloud) Administration
Manage and optimise Office 365, Teams, OneDrive, SharePoint, user access, licensing, and security policies.
Identity Management via Entra ID (formerly Azure AD)
Configure MFA, conditional access, and manage user lifecycles to ensure secure and seamless access.
Mobile Device Management (MDM)
Use Intune and Samsung Knox to set up, secure, and monitor mobile devices across platforms.
Network Infrastructure Management
Maintain and support Cambium-based wireless networks, routers, switches, and monitor performance.
IT Support & Helpdesk Oversight
Provide responsive issue resolution across cloud services, hardware, and connectivity; manage helpdesk tickets and user satisfaction.
User Training & Documentation
Train employees on Microsoft 365 tools, device security, and best practices. Maintain clear IT documentation and procedures.
Hardware Deployment & Vendor Liaison
Manage device rollouts and liaise with third-party suppliers for hardware/software and service agreements.
Security & Compliance
Use tools like Microsoft Defender and Entra to monitor and maintain secure access to company systems and data.
What You'll Need
Strong experience with Microsoft 365, including SharePoint, Teams, and OneDrive.
Proficiency in Entra ID (Azure AD) for identity and access management.
Hands-on experience with Intune and Samsung Knox for MDM.
Familiarity with Cambium wireless/networking hardware.
Strong understanding of Windows 10/11, Windows Server (Apply online only , and Active Directory.
Knowledge of cloud security and endpoint protection practices.
Experience with service desk operations and IT ticketing systems.
IT certifications are a plus (e.g. Microsoft Certified: Modern Desktop Administrator Associate).
Who You Are
Customer-focused: You provide clear, supportive tech guidance.
Problem-solver: You approach challenges with logic, urgency, and care.
Collaborative: You work well in a team and communicate effectively across departments.
Organised & Detail-Oriented: You keep documentation sharp and workflows tight.
Ethical & Dependable: Trusted to handle sensitive systems and data responsibly.
Eager to Learn: You stay current with tech trends and are ready to grow your skillset.
Bonus Points For
Experience with scripting or automation (PowerShell, Azure CLI).
Familiarity with other cloud platforms (Azure, AWS, Google Cloud).
Involvement in IT project management or migrations to cloud environments.
Working Hours
Standard office hours with occasional flexibility required to support international teams or critical updates.
Ready to make a difference in a cloud-first, mobile-friendly IT environment?
Apply now and step into this IT Support Admin position, playing a key part in a team where your expertise keeps everything connected, secure, and running at its best. Alternatively, contact Nathan Kew (url removed) or call (phone number removed)
