Property Helpdesk Administrator

Job Title - Property Helpdesk Administrator
Location- Buxton
Contract Type - Permanent
Salary - £30,000 - £35,000 DOE

About the Role

Our client is seeking a proactive and customer focused Property Helpdesk Administrator to join our dedicated team supporting their local authority properties. This is a vital role where you will be the first point of contact for tenants and property users, providing assistance and information on a range of property related queries.

You will play a key part in ensuring residents and stakeholders receive timely, accurate support regarding property maintenance, access issues, repairs reporting, and general property management enquiries.

Key Responsibilities

• Act as the first point of contact for all incoming property related enquiries via phone, email, and helpdesk systems
• Provide accurate information and advice in line with local authority policies and procedures
• Log, track and update queries within internal systems to ensure timely resolution
• Liaise with internal teams, contractors and service providers to coordinate responses and follow-ups
• Maintain accurate records and ensure service standards and response times are met
• Support the wider property team with general administrative tasks as required

About You

To succeed in this role, you should have:

• Previous experience in a customer service, helpdesk, or administrative role (property or public sector experience desirable)
• Excellent communication and interpersonal skills
• Strong IT skills, including experience with Microsoft Office and helpdesk/ticketing systems
• An organised, detail-oriented approach with the ability to prioritise and multitask
• A genuine interest in helping people and resolving issues effectively

Our Client will Offer

• A supportive and collaborative working environment
• Training and development opportunities
• A role with real social impact, helping local communities
• Competitive benefits package including, pension, holiday allowance and flexible working