CHC Administrator

Go back Buckinghamshire, Oxfordshire and Berkshire West ICB CHC Administrator

The closing date is 11 July 2025

Unfortunately,we are unable to consider applications from individuals who require sponsorship.

NHS Buckinghamshire, Oxfordshire and Berkshire West (BOB)Integrated Care Board is the statutory NHS organisation responsible forplanning and delivering health and care services for the communities ofBuckinghamshire, Oxfordshire and Berkshire West.

The All Age Complex Continuing Care Service (AACCC) arelooking for conscientious individuals to join our team in one of our threebases in Oxford, Reading or High Wycombe.

Main duties of the job

The postholders will provide administrative support, working within an integratedadministration team within Continuing Healthcare to assist in delivering everyelement of organisation required to support Band 4 Admin staff in the NHSContinuing Healthcare Pathway and other commissioned services. This includessupporting the sourcing of care provision and supporting all clinical staffwithin the Continuing Healthcare team.

The post holders will be requiredto liaise with other administrative and support staff within BOB ICB NHSFoundation ICB and a range of external contacts including other NHS ICBs,Social Services, Care Providers, Community Nurses and GPs and to respond toenquiries received from the general public.

If you would like to discuss this role, please contactMarion Gelder on .

About us

NHS Buckinghamshire, Oxfordshire andBerkshire West (BOB) Integrated Care Board is the statutory NHS organisationresponsible for planning and delivering health and care services for thecommunities of Buckinghamshire, Oxfordshire and Berkshire West.

We work collaboratively with partnerorganisations including local government, the voluntary, community and socialenterprise sector, and people and communities across the BOB Health and CareIntegrated Care System (ICS).

Our key priorities are toincrease healthy life expectancy and reduce health inequalities for the 1.7million people who live in our communities.

We value and promote diversityand are committed to equality of opportunity for all. We believe that the bestemployers are those that reflect the communities they serve. We want toincrease the diversity of our NHS leadership and particularly encourage applicationsfrom women, people from Black, Asian and Minority Ethnic communities, LGBTcommunities, younger candidates and from people with lived experience ofdisability, who we know are all under-represented in these important roles.

Our Values are:

Respectfulwe are inclusive

Impactfulwe make a difference

Integritywe are kind and fair

Leadershipwe encourage leadership

Collaborativewe work together in a positive way

Job responsibilities

Actas receptionist/first point of contact for the department, dealing with routineand specialist enquiries in a pleasant and helpful manner, communicatingrelevant information to stakeholders, referring to others as appropriate.

Ensurethat general office supply levels are maintained.

Responsiblefor sorting of all incoming post and ensure distribution to the relevantdepartments, and to ensure that all out going post is documented. To send postrecorded delivery when requested.

Ensurethat all complaints, comments and suggestions are dealt with appropriately, inaccordance with policy, resolving where possible and escalating to line managerwhen appropriate.

Toprovide efficient administrative support to the AACC team.

Toensure that high standards of data quality and accurate recording aremaintained, using the ICBs databases.

Understandthe end-to-end AACC process and other commissioned services supported by AACCfunding.

Havea flexible/adaptable approach to their work in order to meet various deadlines.

Ableto work on own initiative and unsupervised, within defined policies andprocedures to set timescales and the Locality teams priorities.

Respondto email, telephone and written enquiries in a confidential and sensitivemanner, actioning in the appropriate way.

Toappropriately communicate confidential and sensitive information on patients toexternal agencies.

Toarchive and dispose of electronic and paper documents confidentially, inaccordance with the current procedures in place.

Producequality documentation to support the work of the team as required, using theappropriate Microsoft software and adopting the ICBs corporate standards andstyle.

Provideadministrative support for meetings as required, preparing agendas, recordingaction notes of meetings. Post holder must have a standard level of keyboardskills and able to use Microsoft Office programmes.

Tocarry out other appropriate delegated duties as required.

Person Specification Experience

• Demonstrable experience of working in an administrative environment and working with computerised data systems.
• Experience of working in a health care environment.
• Awareness of a range of Health Services provisions.
• Working knowledge of Microsoft Office including Word and Excel.
• Knowledge of NHS issues.
• Understanding of Data Protection legislation.

Qualifications

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Communication Skills

• Clear communicator with good writing, data entry and telephone skills.
• Ability to work effectively as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Buckinghamshire, Oxfordshire and Berkshire West ICB