Job Description
Job ID: Amazon (China) Holding Company Limited
Amazon is looking for AVS Manager in Retail Business Services (RBS). AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.
Key job responsibilities
As AVS Manager for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers, Retail Category leads and in-country AVS Product Family owners to understand your vendors' needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service.
The candidate will be a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Further, the candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon.
A day in the life
Managing a team of Account Manager, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
- Bachelor's degree or higher
- 10+ years of experience in service delivery, operations, or project management, with the ability to thrive in a fast-paced, metrics-driven environment Account management background is preferred
- At least 3 years of experience in people management and complex metrics management, or in managing complex projects
- Exceptional written and oral communication skills in Japanese, and strong reading and writing skills in English
- Strong communication and leadership abilities
- Able to work effectively in an ambiguous, dynamic, and fast-paced "internet-speed" environment with tight deadlines
- A genuine passion for delivering an outstanding customer experience
- Exceptional skills in data manipulation and analysis
- High attention to detail with a proven ability to manage multiple, competing priorities simultaneously
- Language Proficiency Recommended : English , Japanese, Mandarin
- Relevant work experience
- Project management experience and a project management certification
- Lean Six Sigma certification
- Overseas work or study experience
- Experience or skills in an IT or engineering environment
- MBA
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