Client Manager

Client Manager

Department: Sales

Employment Type: Full Time

Location: London

Reporting To: Chief Revenue Officer

Description At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Client Manager to join our sales team.

The Client Manager is responsible for owning and developing strategic relationships with key customers, ensuring long-term account retention, growth, and value realisation. This role is pivotal in driving the adoption of Sabio's technology solutions, including cloud, digital, and managed services, by creating demand, closing deals, and delivering exceptional client engagement. Working cross-functionally, the Client Manager will proactively identify opportunities, manage the sales lifecycle, and maintain accurate forecasting to contribute to sustainable revenue growth.

Key Responsibilities

• Pipeline Management: Build and maintain a healthy sales pipeline across all stages - early opportunity identification, proposal development, and closing - to ensure consistent quarterly performance.
• Client Retention: Develop and deepen trusted relationships at all levels within the client organisation to support contract renewals and long-term retention.
• Relationship Building: Actively grow stakeholder relationships, including executive sponsors, procurement, and vendor partners, expanding the network of influence within each account.
• Quarterly Sales Performance: Leverage the full portfolio of products and services (including cloud migrations, professional services, support, and managed services) to drive maximum gross profit and revenue contribution.
• Forecasting: Provide accurate and timely sales forecasts with clear visibility on deal status, aligned to monthly and quarterly expectations.
• Demand Generation: Use customer insight and market intelligence to proactively generate interest and create demand for Sabio's technology solutions.
• Proposals and Presentations: Collaborate with internal teams to deliver insight-led, customer-focused proposals and presentations that directly address client needs.
• Negotiation: Lead commercial negotiations, develop win strategies, and protect deal integrity while maximising value for both client and business.
• Planning and Governance: Create detailed account plans, sales forecasts, and quarterly business reviews to support strategic alignment and profit targets.
• Business Engagement: Actively participate in internal commercial meetings, provide input on pipeline and performance, and collaborate across teams to support broader business goals.
• Personal Development: Commit to continuous personal and professional growth through self-reflection, training, and development initiatives.
• CRM and Data Management: Maintain accurate and up-to-date client, contact, and opportunity information in Salesforce, ensuring data integrity for decision-making and reporting

Skills Knowledge and Expertise

• Solid background in Communications, IT Account Management, or Contact Centre/Customer Experience technologies.
• Proven ability to sell into enterprise or strategic accounts, ideally within a services-led or technology environment.
• Experience working with complex sales cycles, long-term account plans, and multi-stakeholder engagements.
• Broad understanding of digital transformation, customer engagement platforms, cloud, AI, and managed service delivery.
• Strong commercial and financial acumen with a consultative approach to solution selling.
• Confident communicator, able to present technical solutions clearly to both technical and non-technical stakeholders.
• Strong interpersonal skills; comfortable influencing at senior levels and collaborating cross-functionally.
• High energy, proactive and target-driven with a customer-first mindset and entrepreneurial spirit.
• Exceptional written and verbal English communication skills.
• Strong capability with MS Office tools (Word, Excel, Outlook, PowerPoint) and Salesforce CRM.

Technologies

• CRM systems (Salesforce required; knowledge of reporting and opportunity dashboards a plus).
• Contact Centre platforms (e.g. Genesys, NICE, Twilio, Five9, Avaya).
• Cloud infrastructure and platforms (e.g. AWS, Azure, Google Cloud Platform).
• Collaboration and communication tools (e.g. Microsoft Teams, Zoom).
• Business Intelligence and presentation tools (e.g. Power BI, Tableau).
• Exposure to CX, AI, Automation, and Digital technologies preferred.

Qualifications

• Bachelor's degree in Business, Technology, or related field preferred.
• Equivalent experience in B2B technology sales or account management will be considered.
• Advanced understanding of commercial and contractual frameworks within enterprise accounts.

Certifications

• Salesforce Administrator or equivalent CRM certification (preferred).
• Sales Methodology Certification (e.g. MEDDPICC, Challenger, SPIN Selling) advantageous.
• Relevant vendor certifications (e.g. Genesys, NICE, AWS, Azure) beneficial.

Benefits This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.