Sabio Group
Lead Consultancy Director Department: Support Employment Type: Full Time Location: London Reporting To: Chief Operating Officer Description At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are seeking an exceptional, UK-based Lead Consultancy Director to lead, professionalise and scale Sabio's Consulting & Advisory business across AI & Automation, Data & Insights, and Operational Customer Experience (CX). This is a senior, revenue-generating leadership role with full accountability for shaping the proposition, driving sales performance, delivering high-impact client engagements, and building a high-performing consultancy team. The successful candidate will combine strategic vision with hands on delivery and commercial drive - operating as both a hunter (new logo acquisition and market expansion) and a farmer (growing and deepening existing client relationships). This role is critical to Sabio's next phase of growth. The Lead Consultancy Director will transform Consulting & Advisory into a scalable, profitable, high-impact capability that: Differentiates Sabio in the market Drives upstream value creation Unlocks downstream transformation and managed service opportunities Strengthens strategic client relationships For the right candidate, this is a platform-building opportunity - with scope to shape a national offering and scale into Europe over time. Key Responsibilities 1. Strategy & Proposition Development Define and codify Sabio's Consulting & Advisory offering across AI & Automation, Data & Insights and Operational CX. Develop structured, repeatable consultancy packages with clear pricing, delivery methodologies and value propositions. Professionalise delivery standards, commercial frameworks and consulting methods. Establish scalable consulting models aligned to transformation and managed services growth. Build a thought leadership profile for Sabio's advisory capability through events, white papers and industry engagement. 2. Revenue Growth & Sales Leadership Own consultancy revenue, margin and growth targets. Operate as a visible and credible market-facing leader, driving new business acquisition. Partner closely with the CCO, CROs, Sales Teams and Marketing to: Build pipeline and market presence Develop domain-led propositions Create compelling consultancy-led sales narratives Provide specialist commercial support in complex sales cycles. Lead and/or support the development of high-quality consultancy proposals. Surface follow on transformation and managed service opportunities through delivery excellence. 3. Delivery Excellence & Client Impact Lead and oversee the delivery of high-quality consulting engagements. Ensure consultancy engagements drive measurable business outcomes and strong CSAT scores. Build client advocacy and develop case studies to support ongoing sales. Maintain quality assurance and delivery governance standards. Embed continuous improvement in delivery methods. 4. P&L & Operational Ownership Full P&L accountability for the Consulting & Advisory practice, including: Revenue growth and margin management. Capacity planning and utilisation. Cost management and commercial performance. Performance reporting against key metrics. Core Metrics: Sales performance Revenue and margin Client satisfaction (CSAT) Case study production and referenceability 5. Team Leadership & Capability Building Build and lead the consulting team from internal and external talent. Initial structure likely to include: 1 Principal Consultant 2 Consultants 1-2 Analysts Provide line management, coaching and professional development. Define career pathways and capability frameworks. Create a high-performance, commercially minded consulting culture. Scale the team in line with growth strategy. Skills Knowledge and Expertise Essential Experience Significant senior consultancy leadership experience within a recognised consulting firm or high-growth consultancy environment. Proven track record of building, leading and scaling a consulting practice. Demonstrable experience in both: Hunter capability: driving new business, opening new markets, winning complex consulting deals. Farmer capability: expanding accounts, driving repeat business and growing managed services from advisory engagements. Strong knowledge of the Customer Experience (CX) market, including AI, automation and data-led transformation. Full commercial acumen, including P&L ownership and margin management. Experience collaborating effectively with sales functions to build pipeline and close deals. Ability to engage credibly and confidently at C-level and Board level. Leadership & Personal Attributes Entrepreneurial mindset with the ability to scale and professionalise. Commercially astute and outcome-driven. Strong presence and influence at executive level. Structured thinker able to codify services into repeatable offerings. Credible thought leader in CX, AI or data transformation. Resilient, delivery-focused and highly accountable. Benefits This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Pension Scheme Remote/Flexible work Life insurance Private health and dental care Cycle to work 28 days paid holiday a year (this includes three Sabio days) LinkedIn Learning Plus many more (Benefits are dependent on your base location.) Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Lead Consultancy Director Department: Support Employment Type: Full Time Location: London Reporting To: Chief Operating Officer Description At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are seeking an exceptional, UK-based Lead Consultancy Director to lead, professionalise and scale Sabio's Consulting & Advisory business across AI & Automation, Data & Insights, and Operational Customer Experience (CX). This is a senior, revenue-generating leadership role with full accountability for shaping the proposition, driving sales performance, delivering high-impact client engagements, and building a high-performing consultancy team. The successful candidate will combine strategic vision with hands on delivery and commercial drive - operating as both a hunter (new logo acquisition and market expansion) and a farmer (growing and deepening existing client relationships). This role is critical to Sabio's next phase of growth. The Lead Consultancy Director will transform Consulting & Advisory into a scalable, profitable, high-impact capability that: Differentiates Sabio in the market Drives upstream value creation Unlocks downstream transformation and managed service opportunities Strengthens strategic client relationships For the right candidate, this is a platform-building opportunity - with scope to shape a national offering and scale into Europe over time. Key Responsibilities 1. Strategy & Proposition Development Define and codify Sabio's Consulting & Advisory offering across AI & Automation, Data & Insights and Operational CX. Develop structured, repeatable consultancy packages with clear pricing, delivery methodologies and value propositions. Professionalise delivery standards, commercial frameworks and consulting methods. Establish scalable consulting models aligned to transformation and managed services growth. Build a thought leadership profile for Sabio's advisory capability through events, white papers and industry engagement. 2. Revenue Growth & Sales Leadership Own consultancy revenue, margin and growth targets. Operate as a visible and credible market-facing leader, driving new business acquisition. Partner closely with the CCO, CROs, Sales Teams and Marketing to: Build pipeline and market presence Develop domain-led propositions Create compelling consultancy-led sales narratives Provide specialist commercial support in complex sales cycles. Lead and/or support the development of high-quality consultancy proposals. Surface follow on transformation and managed service opportunities through delivery excellence. 3. Delivery Excellence & Client Impact Lead and oversee the delivery of high-quality consulting engagements. Ensure consultancy engagements drive measurable business outcomes and strong CSAT scores. Build client advocacy and develop case studies to support ongoing sales. Maintain quality assurance and delivery governance standards. Embed continuous improvement in delivery methods. 4. P&L & Operational Ownership Full P&L accountability for the Consulting & Advisory practice, including: Revenue growth and margin management. Capacity planning and utilisation. Cost management and commercial performance. Performance reporting against key metrics. Core Metrics: Sales performance Revenue and margin Client satisfaction (CSAT) Case study production and referenceability 5. Team Leadership & Capability Building Build and lead the consulting team from internal and external talent. Initial structure likely to include: 1 Principal Consultant 2 Consultants 1-2 Analysts Provide line management, coaching and professional development. Define career pathways and capability frameworks. Create a high-performance, commercially minded consulting culture. Scale the team in line with growth strategy. Skills Knowledge and Expertise Essential Experience Significant senior consultancy leadership experience within a recognised consulting firm or high-growth consultancy environment. Proven track record of building, leading and scaling a consulting practice. Demonstrable experience in both: Hunter capability: driving new business, opening new markets, winning complex consulting deals. Farmer capability: expanding accounts, driving repeat business and growing managed services from advisory engagements. Strong knowledge of the Customer Experience (CX) market, including AI, automation and data-led transformation. Full commercial acumen, including P&L ownership and margin management. Experience collaborating effectively with sales functions to build pipeline and close deals. Ability to engage credibly and confidently at C-level and Board level. Leadership & Personal Attributes Entrepreneurial mindset with the ability to scale and professionalise. Commercially astute and outcome-driven. Strong presence and influence at executive level. Structured thinker able to codify services into repeatable offerings. Credible thought leader in CX, AI or data transformation. Resilient, delivery-focused and highly accountable. Benefits This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Pension Scheme Remote/Flexible work Life insurance Private health and dental care Cycle to work 28 days paid holiday a year (this includes three Sabio days) LinkedIn Learning Plus many more (Benefits are dependent on your base location.) Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Sabio Group
AI and Privacy Counsel Department: Legal Employment Type: Permanent - Full Time Location: London Reporting To: Lucy Ferrat Description At Sabio Group, we're building the next generation of AI powered customer experience for some of the world's most demanding enterprise brands. We deliver significant volumes of agentic AI, LLM and conversational solutions into regulated industries, which means the legal and contractual underpinnings of how we sell, deliver and partner on AI are both a competitive advantage and a customer expectation. About the Role We're hiring a Privacy and AI Counsel to join our legal team and partner closely with our Information Security and AI Compliance & Governance functions. Key Responsibilities Customer & Partner Contracts Draft, review and negotiate AI specific terms in: customer contractssuch as IP ownership of inputs/outputs, training data rights, model use restrictions, acceptable use, liability and indemnity positions, performance and uptime, data residency, sub processing, exit and transition. partner, reseller and channel agreements, including with hyperscalers and AI platforms (Microsoft, Google, Anthropic, OpenAI, Cognigy and others), understanding the commercial and legal nuances of each provider's terms. You will be responsible for clarifying responsibilities, flow down obligations to customers and risk allocation across the value chain for these suppliers. Continued development and maintenance of Sabio's AI contracting playbook, including standard clauses, fallback positions, negotiation guidance and risk tiered approval matrices. Support French and/or Spanish commercial contracting during high volume periods to deliver increased sales bookings. AI Regulatory & Compliance: Legal View Act as the legal lead on EU AI Act obligations. This includes advising on risk classification of solutions, provider/deployer responsibilities, transparency, due diligence, CE marking and registration, post market monitoring and incident reporting. Partner with the AI Compliance & Governance Specialist on ISO 42001 roadmap, evidencing legal controls, and aligning contractual commitments with operational reality. Track and translate emerging AI regulation across our operating jurisdictions (UK, EU, Spain, France, South Africa) into actionable legal guidance and policy updates. Advise on intersections with data protection legislation, IP law, consumer protection and sector specific regimes where they touch AI. IP, Data & Risk Advise onintellectual property in AI contexts, including use of third party content, use of training data, ownership and licensing of models, prompts, fine tunes, embeddings, datasets and generated outputs. Work with the AI Compliance & Governance Specialist on AI risk assessments. Work with information security on data protection impact assessments. Advise on and execute Data Subject Request responses. Advise on international data transfers, related transfer impact assessments and ongoing data protection obligations. Audit, Disputes & Incident Response Support customer audits, regulator engagement and certification bodies on legal and contractual matters. Lead the legal response to AI and data related incidents, complaints or disputes, coordinating response across information security, operations and customer teams. Enablement & Communication Run training and clinics that lift legal and contracting literacy across sales, delivery, AI and partnership teams. Bring people together across geographies and disciplines to land negotiation positions and unblock deals. Produce high quality written content - playbook entries, position papers, customer facing legal materials, internal briefings. Skills Knowledge and Expertise Required Qualified lawyer in a relevant jurisdiction (UK solicitor, Spanish abogado, French avocat or equivalent). Able to work autonomously (3-5 years PQE). Fluent in English and either French or Spanish. Working proficiency in all three is a strong advantage. Demonstrable experience drafting and negotiating technology, software, SaaS or services contracts in a B2B / enterprise setting, including AI specific terms and closely adjacent ones (data protection, DORA, EBA). Strong working knowledge of the EU AI Act and a clear understanding of how risk classification, obligations and timelines translate into contractual and legal positions. TheGDPR, as well as local data protection laws such as LOPDGDD/Loi Sapin II/UK GDPR, Data Use and Access, etc. (depending on location). Awareness of AI specific risks and how to allocate them contractually. Understanding of core principles of modern AI to allow you to negotiate credibly with technical counterparts and write contractual language that reflects how AI systems behave. Hands on experience using AI tooling for professional purposes, such as using AI co work / copilots to draft, review, redline, analyse and accelerate your own output. Familiarity withISO/IEC 42001, ISO/IEC 27001 and SOC 2 Type II at the level needed to align contracts and customer commitments to certification posture. Excellent written and verbal communication. Able to draft a precise contractual clause, run a negotiation, brief a customer's counsel and write a relevant internal note. Ability to run meetings, bring groups together and drive outcomes across geographically dispersed teams and different business functions. You are comfortable in a high pace, multi stakeholder environment. You are motivated and able to build effective working relationships across cultures and time zones. A passion for raising the bar in others. You will deliver training and coaching, enabling and growing legal/commercial literacy across the organisation. Desirable In house experience in a technology, SaaS, AI, contact centre or consulting business. Direct experience negotiating with hyperscalers and AI platforms (Microsoft, Google, AWS, Anthropic, OpenAI, Cognigy and similar). Experience supporting customer audits, working with certification bodies and managing regulator engagement on legal matters. Exposure to IP licensing, open source compliance or content rights. Familiarity with Microsoft Copilot, Microsoft Cowork and the broader Microsoft AI ecosystem. Nice to Have Prior career stage in private practice technology / commercial / data / regulatory team(s) before moving in house. Familiarity with NIST AI RMF, UK AI regulatory developments, or sector specific AI guidance (financial services, healthcare, public sector). A track record of writing articles or giving talks on AI law, responsible AI, data protection or technology contracts. Location & Working Pattern This role can be office or home based in any of: Spain - able to travel easily to Madrid France - able to travel easily to Paris UK - able to travel easily to London or Glasgow Sabio is a geographically dispersed organisation, so you'll be comfortable working with colleagues across multiple locations and the nuances of different cultures and working styles. Occasional travel between Sabio locations and to customers should be expected. Benefits This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Pension Scheme Remote/Flexible work Life insurance Private health and dental care Cycle to work 28 days paid holiday a year (including three Sabio days) LinkedIn Learning Plus many more! (Benefits are dependant on your base location.) The Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
AI and Privacy Counsel Department: Legal Employment Type: Permanent - Full Time Location: London Reporting To: Lucy Ferrat Description At Sabio Group, we're building the next generation of AI powered customer experience for some of the world's most demanding enterprise brands. We deliver significant volumes of agentic AI, LLM and conversational solutions into regulated industries, which means the legal and contractual underpinnings of how we sell, deliver and partner on AI are both a competitive advantage and a customer expectation. About the Role We're hiring a Privacy and AI Counsel to join our legal team and partner closely with our Information Security and AI Compliance & Governance functions. Key Responsibilities Customer & Partner Contracts Draft, review and negotiate AI specific terms in: customer contractssuch as IP ownership of inputs/outputs, training data rights, model use restrictions, acceptable use, liability and indemnity positions, performance and uptime, data residency, sub processing, exit and transition. partner, reseller and channel agreements, including with hyperscalers and AI platforms (Microsoft, Google, Anthropic, OpenAI, Cognigy and others), understanding the commercial and legal nuances of each provider's terms. You will be responsible for clarifying responsibilities, flow down obligations to customers and risk allocation across the value chain for these suppliers. Continued development and maintenance of Sabio's AI contracting playbook, including standard clauses, fallback positions, negotiation guidance and risk tiered approval matrices. Support French and/or Spanish commercial contracting during high volume periods to deliver increased sales bookings. AI Regulatory & Compliance: Legal View Act as the legal lead on EU AI Act obligations. This includes advising on risk classification of solutions, provider/deployer responsibilities, transparency, due diligence, CE marking and registration, post market monitoring and incident reporting. Partner with the AI Compliance & Governance Specialist on ISO 42001 roadmap, evidencing legal controls, and aligning contractual commitments with operational reality. Track and translate emerging AI regulation across our operating jurisdictions (UK, EU, Spain, France, South Africa) into actionable legal guidance and policy updates. Advise on intersections with data protection legislation, IP law, consumer protection and sector specific regimes where they touch AI. IP, Data & Risk Advise onintellectual property in AI contexts, including use of third party content, use of training data, ownership and licensing of models, prompts, fine tunes, embeddings, datasets and generated outputs. Work with the AI Compliance & Governance Specialist on AI risk assessments. Work with information security on data protection impact assessments. Advise on and execute Data Subject Request responses. Advise on international data transfers, related transfer impact assessments and ongoing data protection obligations. Audit, Disputes & Incident Response Support customer audits, regulator engagement and certification bodies on legal and contractual matters. Lead the legal response to AI and data related incidents, complaints or disputes, coordinating response across information security, operations and customer teams. Enablement & Communication Run training and clinics that lift legal and contracting literacy across sales, delivery, AI and partnership teams. Bring people together across geographies and disciplines to land negotiation positions and unblock deals. Produce high quality written content - playbook entries, position papers, customer facing legal materials, internal briefings. Skills Knowledge and Expertise Required Qualified lawyer in a relevant jurisdiction (UK solicitor, Spanish abogado, French avocat or equivalent). Able to work autonomously (3-5 years PQE). Fluent in English and either French or Spanish. Working proficiency in all three is a strong advantage. Demonstrable experience drafting and negotiating technology, software, SaaS or services contracts in a B2B / enterprise setting, including AI specific terms and closely adjacent ones (data protection, DORA, EBA). Strong working knowledge of the EU AI Act and a clear understanding of how risk classification, obligations and timelines translate into contractual and legal positions. TheGDPR, as well as local data protection laws such as LOPDGDD/Loi Sapin II/UK GDPR, Data Use and Access, etc. (depending on location). Awareness of AI specific risks and how to allocate them contractually. Understanding of core principles of modern AI to allow you to negotiate credibly with technical counterparts and write contractual language that reflects how AI systems behave. Hands on experience using AI tooling for professional purposes, such as using AI co work / copilots to draft, review, redline, analyse and accelerate your own output. Familiarity withISO/IEC 42001, ISO/IEC 27001 and SOC 2 Type II at the level needed to align contracts and customer commitments to certification posture. Excellent written and verbal communication. Able to draft a precise contractual clause, run a negotiation, brief a customer's counsel and write a relevant internal note. Ability to run meetings, bring groups together and drive outcomes across geographically dispersed teams and different business functions. You are comfortable in a high pace, multi stakeholder environment. You are motivated and able to build effective working relationships across cultures and time zones. A passion for raising the bar in others. You will deliver training and coaching, enabling and growing legal/commercial literacy across the organisation. Desirable In house experience in a technology, SaaS, AI, contact centre or consulting business. Direct experience negotiating with hyperscalers and AI platforms (Microsoft, Google, AWS, Anthropic, OpenAI, Cognigy and similar). Experience supporting customer audits, working with certification bodies and managing regulator engagement on legal matters. Exposure to IP licensing, open source compliance or content rights. Familiarity with Microsoft Copilot, Microsoft Cowork and the broader Microsoft AI ecosystem. Nice to Have Prior career stage in private practice technology / commercial / data / regulatory team(s) before moving in house. Familiarity with NIST AI RMF, UK AI regulatory developments, or sector specific AI guidance (financial services, healthcare, public sector). A track record of writing articles or giving talks on AI law, responsible AI, data protection or technology contracts. Location & Working Pattern This role can be office or home based in any of: Spain - able to travel easily to Madrid France - able to travel easily to Paris UK - able to travel easily to London or Glasgow Sabio is a geographically dispersed organisation, so you'll be comfortable working with colleagues across multiple locations and the nuances of different cultures and working styles. Occasional travel between Sabio locations and to customers should be expected. Benefits This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Pension Scheme Remote/Flexible work Life insurance Private health and dental care Cycle to work 28 days paid holiday a year (including three Sabio days) LinkedIn Learning Plus many more! (Benefits are dependant on your base location.) The Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.