PROJECT MANAGER - MAINTENANCE CONTRACTS

OPERATIONS MANAGER - MAINTENANCE CONTRACTS

DAVENTRY & HUCKNALL REGION
IMMEDIATE START AVAILABLE

Job Title: Operations Manager
Location: Leicester (covering Daventry and Hucknall)
Salary: 40,000 - 50,000 + 4,200 Annual Car Allowance
Job Type: Full-Time, Permanent

About the Company

I am pleased to be working with a long-established, family-run maintenance and refurbishment contractor with a strong regional reputation. The company delivers a wide range of commercial and domestic property solutions across the Social Housing, Hospitality, and Education sectors.

They hold multiple long-term repair and maintenance frameworks and refurbishment contracts with public and private sector clients across the Midlands.

Role Overview

My client is seeking a driven and experienced Operations Manager to oversee a high-value regional maintenance contract operating from their Daventry office. The contract, valued in excess of 3 million annually, has been held by the business for over 10 years and remains a cornerstone of their operations.

This is a fantastic opportunity for a Contracts Manager, Projects Manager, or experienced Senior Site Manager looking to progress into an operations leadership role. The successful candidate will act as the main client liaison and lead day-to-day delivery across responsive repairs, void works, and kitchen & bathroom replacement programmes.

This is a people-focused, client-facing role offering genuine career development within a thriving, supportive business.

Key Responsibilities

Operational Leadership

• Manage the delivery of all works from the Daventry office (3 days/week) with regular interface at the Hucknall head office (2 days/week).
• Lead a team of 15 directly employed trade operatives and two site-based Supervisors (Voids & Kitchens/Bathrooms) and a site-based manager.
• Maintain full responsibility for workforce planning, team performance, and health & safety compliance.

Client & Contract Management

• Act as the face of the company on this flagship contract, managing key relationships with housing stakeholders.
• Attend regular client meetings, manage contract performance, and resolve any escalations promptly.
• Monitor and report on KPIs, ensuring high levels of service delivery and compliance.

Compliance & Systems

• Ensure all works meet relevant statutory, regulatory, and health & safety obligations.
• Use Microsoft Office and internal systems to monitor workflows, record progress, and manage cost control.

Team & Culture

• Provide coaching and leadership to Supervisors and Operatives.
• Drive a culture of quality, accountability, and continuous improvement.

Requirements

• Enhanced DBS check (must be clean or clearable) due to the nature of work in occupied homes and sensitive environments.
• Strong operational management experience within Social Housing, Maintenance, or Facilities Services.
• Proven ability to manage multi-trade teams across responsive and planned maintenance workstreams.
• Excellent interpersonal and client-handling skills.
• Strong IT literacy, especially Microsoft Office.
• Knowledge of KPIs and contract reporting within a housing or compliance-led environment.
• Based in or around Leicester (to enable travel between Daventry and Hucknall).
• Full UK Driving Licence (business mileage reimbursed).

Package

• Basic Salary: 40,000 - 50,000 (DOE)
• Annual Car Allowance: 4,200
• Business mileage reimbursed
• 28 days holiday (including bank holidays)
• Company pension scheme
• Career progression and long-term stability