GE and SM Scheduler

81097 - GE and SM Scheduler

This GE and SM Scheduler will report to the General Enquiries & Smart Metering Manager and will work within Network Operations based in our Bidder Street, West Ham office. You will be a permanent employee.

You will attract a salary of 41,109 and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

Close Date: 13th July 2025.

We also provide the following additional benefits

• 25 Days Annual Leave plus bank holidays.
• Reservist Leave - Additional 18 days full pay and 22 unpaid
• Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On - scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

DIMENSIONS:

• To safely schedule staff (direct and contractors) in the Region.
• Achieve full utilisation of the resources and updating scheduling tools or any new scheduling systems.
• Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work.
• Raise and process purchase orders using SAP, including the generation of management reports.
• Provide regular feedback to the Field Engineers and Field Staff Supervisors.
• Take and resolve telephone queries from internal and external customers.
• Communicate with other Directorates to ensure working at the Regional Office.
• Help investigate customer complaints.
• Record and co-ordinate Electricity Guaranteed Standards.
• Record annual leave and other absence.
• Communicate with Field Staff and update systems with timely information from site.
• Liaison with Local Authorities regarding NRSWA and Section 74 issues.
• Communicate with contactors to ensure compliance with section 74 of the New Roads and Street Works Act.
• Raise or request Street Works Notices and Permits
• To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are scheduled and utilised.
• Ensure compliance with procedures.
• Perform a storm role during emergencies.

PRINCIPLE ACCOUNTABILITIES:

Financial:

• Schedule staff to keep overtime expenditure to minimum levels.

Customer:

• Communicate with field staff and update systems to ensure our customers are given up-to-date information about their jobs.
• Ensure that Electricity Guaranteed Standards are followed and correctly recorded.
• Liaison with customers to make appointments and provide updates on progress with jobs.
• Schedule resources to minimise CML impact and customer complaints.

Process:

• Safely schedule staff (direct and contractors).
• Update SAP and other systems promptly.
• Raise purchase orders in a timely manner.
• Ensure that the scheduling systems are updated to ensure there is good visibility of all staff.
• Record annual leave and other absence for all field-based staff in the Region.
• Communicate with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.
• Manage workloads and to time.

People:

• Active participation in Individual Performance Review (IPR) sessions with your Line Manager.
• Attendance at monthly Team Briefings.
• Management of days lost through sickness.
• Management of days lost through accidents.
• Manage non-lost time accidents.

Qualifications:

• A basic understanding of the Network and the types of jobs undertaken.
• Good level PC literacy, with the ability to learn and use a variety of systems with fast and accurate keyboard skills.
• Team working and ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.
• Problem resolution.
• Flexible attitude to work and working hours.
• Work with other staff and other teams within UK Power Networks and external partners.
• Level 3 City and Guilds 2339 formally 2322 certificate in electrical technology engineering.
• Enthusiastic and without losing sight of safety and security of supply.
• Motivate and bring staff to their full potential
• Manage field teams and monitoring Performance and costs.
• You will require a competent technical person with the to handle several tasks and the ability to take on and learn new ones.