My client is looking for a Plumbing and Heating Engineer to ensure the safety and comfort of the client's tenants by delivering high-quality heating and plumbing services in compliance with all relevant health and safety legislation.
Key Responsibilities:
- Carry out repairs, servicing, and installations of gas and wet heating systems.
- Diagnose and repair plumbing issues across the client's properties.
- Adhere to all health and safety regulations and Gas Safe guidance to ensure tenant safety.
- Collaborate with planners, service delivery teams, managers, and contractors to resolve customer service issues.
- Deliver excellent customer service in line with the client's standards.
- Maximise first-time fix rates by managing van stock and maintaining high-quality workmanship.
- Participate in an optional on-call rota to support emergency repairs 24/7, 365 days a year.
- Take ownership of personal development, staying up to date with legislation and technical updates.
- Monitor and improve personal performance based on feedback and objectives.
- Perform other duties appropriate to the role.
- Act as a role model for the client's values.
Performance Measures:
- Timely completion of jobs within corporate targets.
- Up-to-date gas and plumbing qualifications.
- Maintain productivity equivalent to completing eight jobs per day.
Person Specification:
Expertise:
- Minimum 3 years' experience in gas servicing, breakdown, or installation (including training).
- Preferably 3 years' plumbing experience (including training).
- Proficient with mobile working technology (e.g., tablets).
- Skilled in dynamic risk assessments.
- Strong communication skills (face-to-face and telephone).
- Ability to work methodically under pressure.
- Proven problem-solving and decision-making abilities.
- Adherence to regulations and industry standards.
- Self-motivated learner.
- Commitment to equality and diversity in service delivery.
Qualifications and Skills:
Essential:
- ACS Core Safety Assessment - CCN1
- Combustion Analysis - CPA1
- Cookers - CKR1
- Space Heaters - HTR1
- Central Heating - CEN1
- DHWSS (unvented cylinders) qualification
- Plumbing NVQ Level 2
- Full valid UK Driving Licence (business van provided)
Desirable:
- NVQ Level 3 in Gas and Mechanical Engineering
- Experience with commercial heating, LPG, renewable energies
- Asbestos Awareness and Water Regulations training
- Experience in the affordable housing sector
Additional Information:
- Contract Type: Permanent
- Work Area: Client properties and sites across Kent
- Working Hours: 42 hours/week
- Monday-Thursday: 8:00 AM - 5:30 PM
- Friday: 8:00 AM - 5:00 PM
- On-Call Rota: Optional, includes evenings and weekends
- DBS Check: Basic required