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Senior Customer Success Manager Location: Hemel Hempstead Salary: £28,000 - £38,000 + Bonus Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships click apply for full job details

This role is an initial 12 month contract. Working closely with the Head of Business Development and the Marketing and Business Development Director, you will take a lead role in implementing and managing business development initiatives across the Firm. The role requires a confident and enthusiastic team player with the ability to manage multiple projects and work with stakeholders at all levels click apply for full job details

At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Senior Product Manager (Performance) At Ophelos, we use cutting-edge AI and a customer-first approach to get people debt-free and organisations paid back. Creating a seamless customer experience is vital in supporting the financial health of millions of people across Europe. Are you passionate about enhancing customer engagement and optimising the full customer journey? We are looking for a Senior Product Manager to join our Performance team. A strategic thinker who can bridge the gap between communications, product experience, and data-driven decision-making. Your mission is to optimise every stage of the customer experience, from first interaction to conversion and retention. By leveraging insights from customer data and behavioural science, you will identify friction points, test new strategies, and implement solutions that enhance engagement and satisfaction. You'll join our product team and collaborate closely with our Head of Performance and Head of Product Ops to define the Performance product roadmap in line with our company's goals. In the role, you will be working within cross-functional Product & Tech teams and ensure we deliver the most impactful solutions to our clients' and customers' problems. In this role, you'll get to: Own and drive the Performance product roadmap - blending creativity with analytics to refine how customers interact with our platform. Drive experimentation at all steps of the customer journey - from the first communication until the ultimate touchpoint Define and champion strong product process for great collaboration between Product & Tech teams. Collaborate with various stakeholders and teams to define, drive and share your product vision, strategy and metrics for your area, providing context within the wider strategic vision and mitigating ambiguity where possible Build and nurture strong relationships across Product teams and stakeholders. About you We believe that no one is the finished article, however experience in the following is important for this role: Substantial experience of working within Product Teams in a B2C environment that are outcome-driven, focusing on understanding and solving problems, delivering high-quality product at pace. Efficient prioritisation. From bigger strategic opportunities to smaller, tactical quick wins - you can say 'no' when needed and communicate the 'why' behind your decisions You have strong knowledge in experimentation - backing your insights with behavioural science theory. Bonus if you have SQL, python or data visualisation skills. You believe that good collaboration relies on more than just strong communication. You relish in providing everyone with the necessary support, information and influence to best achieve their goals. We are continually evolving our benefits package at Ophelos. We currently offer: Private healthcare through Vitality Working from home set up Cashback on costs of the dentist, opticians and more 25 days holiday Flexible Public Holidays (decide when to take time off) Free access to counselling sessions through our EAP Flexible Working arrangement - work from home or from the office Cycle to work scheme Company pension At Ophelos, we are dedicated to ensuring that every candidate has an equal chance to succeed. If you need specific adjustments during the hiring process please let us know. Here at Ophelos we are committed to pay transparency. That's why we share the salary range with every job posting. Salary Range About Our Team Ophelos launched in June of 2021, backed by investors such as AlbionVC, Connect Ventures and Fly Ventures. In 2023, we were acquired by Intrum, Europe's biggest credit management service. Our growing team has team helped build some of the world's most successful businesses, including the likes of Monzo, Google, Oracle, ASAPP, IBM and more - in addition to pioneering innovative products, sitting at the intersection of enterprise, financial technology, artificial intelligence and academia, working with institutions such as Oxford University, the University of Amsterdam and the University of Hong Kong. Our Values Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace. Customers and Clients first - We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products, deliver services, and interact with customers and clients daily. Dream big - We have ambition and drive to succeed - we're not just raising the bar, we're confidently asserting ourselves as the benchmark. Get it done - We're decisive and embrace a sense of urgency; we don't let opportunities get away from us. We'd rather act quickly and take informed risks, iterating and learning as we go. Win as one - We work as one team, supporting each other and aiming for shared goals. At Ophelos, the team isn't just individual departments - it's all of us together. We challenge and support each other because we care about everyone's growth and success. Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics as required by law and as a matter of our company values. GDPR Notice When you apply to a job on this site, the personal data contained in your application will be collected by Ophelos ("Controller"), which is located at 1 Finsbury Ave, London EC2M 2PF and can be contacted by emailing . Controller's data protection officer is Paul Chong, who can be contacted at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under. You can obtain a copy of the standard contractual clauses by contacting us at . Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. Create a Job Alert Interested in building your career at Ophelos . click apply for full job details

time left to apply End Date: July 30, 2025 (30+ days left to apply) job requisition id R Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In performing this role your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to automation and monitoring strategies, and support the roll-out of service enhancements Coordinating training and onboarding of new support team members, ensuring documentation and knowledge-sharing practices are in place What we are looking for We're looking for a strong communicator and hands-on leader who is passionate about delivering great customer experiences. You'll be a problem-solver and team-builder, capable of juggling priorities while staying calm under pressure. We embrace a set of values that guide how we work together - we aim to foster an environment of respect, integrity, and continuous improvement. We value leadership as much as technical understanding - you don't need to know every detail of the underlying systems, but you do need to be comfortable working with technical teams and helping your team succeed. At times you may need to attend a customer's premises, it is highly desirable that you are able and willing to do so on occasion. In terms of relevant skills and experience, you will have: Proven experience in customer service or application support leadership role Strong people management skills, including coaching, performance management, and conflict resolution Excellent communication skills - able to convey technical and non-technical information clearly The ability to analyse service performance metrics and implement data-driven improvements A customer-focused mindset with a commitment to service excellence Confidence managing multiple priorities in a dynamic and fast-paced environment A good working knowledge of Microsoft Office tools (Outlook, Excel, Word) Whilst not essential, experience or familiarity with the following would be beneficial also: Familiarity with SQL and common database platforms (e.g., Oracle, SQL Server, PostgreSQL) Experience working in a regulated or quality-assured environment Understanding of cloud platforms (e.g., Microsoft Azure) or web-based infrastructure Understanding of NHS or UK Government systems and standards Experience in Electronic Patient Record systems is highly desirable About Us Formed in 2024 Harris Health Alliance, a subsidiary of Harris Computer comprises four distinct brands all operating within the Healthcare sector providing software to clients worldwide. Harris Health Alliance is part of Harris Computer group, a provider of mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia, and Australia. Harris' strategy focuses on acquiring software businesses, strengthening and managing them well, and growing them for the future. Our companies provide mission-critical software solutions to a global customer base across various vertical markets. We are a part of Constellation Software Inc. (TSX: CSU), one of the world's most active acquirers of software businesses. At Harris, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed. Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata. Supporting your application Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities' employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional "Perks"! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)- or at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice We've received your resume. Click here to update it. Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste resume Who referred you to this position? Enter their first and last name here. This is a hybrid office-based position; can you work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's Uxbridge office (Hayes Town) location? Are you a current or former employee of Validity or its acquired companies (CRMfusion, BriteVerify, AppBuddy, ReturnPath, or 250ok)? Do you read and write English fluently? How soon would you be able to start with our company if you were chosen for the role? Please let us know what base salary would make sense for you at this point in your career. Do you read and write French fluently? Are you legally authorized to work in the UK?

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking a Customer Success Manager to join our growing team. This position will require residing in Ohio (highly preferred), or Massachusetts. This role will serve as the point person for designated HHAeXchange clients. The Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Customer Success Manager will focus on retaining and growing customer relationships. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Duties Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational item, whether they are due to product challenges, gaps or changes withing the industry or local market Ensure client retention through delivery of exceptional service and support Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership Maintain weekly communication with assigned clients and document health of clients in weekly status reporting and quarterly client reviews Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives Lead tailored product demonstrations to show the value of additional HHAeXchange solutions Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required Collaborate with sales team to identify and grow opportunities within market Address gaps in implementation, services, support and or/client needs Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc. Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel 10-25%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree required 3+ years of client service experience required Experience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred Experience with a partner ecosystem preferred Excellent verbal, written, and interpersonal communication skills Strong client relationship management skills with the ability to creatively solve problems to meet client needs Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios Proficiency in Salesforce and MS Office Suite Negotiation skills at all management levels with a high measure of authority in critical situations Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders Strong problem-solving and analytical skills Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred Passion for customer satisfaction with a great desire to succeed The base salary range for this US-based, full-time, and exempt position is $93,000 - $103,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. We are currently looking to hire: Customer Success Manager Department: Product (SAAS) Reports to: Head of Account Management Location: UK - Hybrid, primarily remote with some time in our central London office Role Objective: H ighly motivated, confident, and naturally inquisitive CSM for our Vantage platform. Track record of supporting accounts in Pharma/Medical Devices/MedTech companies. W orking collaboratively with Head of Account Management, Account Leaders and the Product team, you will utilise established account management and customer success techniques to cultivate strong client relationships, encourage commitment to their subscription product and maintain and grow existing business. Responsibilities Include: Ensure that all Vantage clients are provided with core training in accordance with contractual agreements. Design, develop, and implement a Vantage training programme to enhance the skills of clients in using the platform. Manage the Vantage support desk, adhering to SOPs Provide regular updates to clients on the progress of Vantage and its development roadmap Develop open and effective channels of communication with each client Become a reliable point of contact for key users that is required to establish a strong business relationship Listening to and understand client needs and addessing client concerns Provide market feedback to the Product Team regarding competitive offerings and client needs or positive testimonials Support Account Leaders with the renewals process and account strategies/tactics Play an active role in securing upgrade opportunities (additional users, modules, sites) Account Manage at least 2 clients yourself, including the renewal process Continually develop your own knowledge and skills in line with Vantage product and service lines, including all datasets offered, as well as maintaining a knowledgeable understanding of developments affecting the healthcare and/or pharmaceutical industry. Complete all daily, weekly, monthly administration in a timely manner as required Maintain excellent verbal and formal communication skills, critical reasoning skills and the ability to sell & negotiate effectively. Be customer-orientated. Experience: Minimum of 2 years of B2B experience in a customer success/client relationship role, ideally within the healthcare or pharma industry Experience working with, analysing and interpreting NHS datasets such as the Hospital Episode Statistics (HES) data. Experience of training users on a SaaS product Experience in managing a helpdesk Experience or interest in the healthcare and/or pharmaceutical sector Track record of delivering upgrades and increasing account value and/or retention rates Personal skills and qualities: Highly approchable manner with the ability to build rapport and relationships with clients quickly and act as the face of the company A high level of drive and resilience, with an ambitious, results-driven, and self-motivated personality Planning and organisational skills, proactive nature Great listening skills, inquisitive with a desire to learn Product and data enthusiast, aptitude for understanding data-based solutions Excellent communication and exceptional interpersonal skills Adaptable to a fast-paced high volume and high velocity sales organisation Good IT skills are essential Education Degree or equivalent ideally in Life Sciences or similar ABPI Code of Practice knowledge and exam (ideal but not essential) About Thermo Fisher Scientific Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories,improving patient health through diagnostics orthedevelopment andmanufacture of life-changing therapies, we are here to support them. Our global teamofmore than 100,000colleaguesdelivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit . Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this. We are proud that our summer centres run from 4 to 6 weeks per annum, our students, who are under the age of 18 , come from all over the world, typically staying for 13 nights where they complete a 30-hour English Language Course along with activities on-site, half-day and full day excursions, and evening activities. Twin Summer Centres are offering residential full-board and non-residential summer contracts at 8 different UK locations; Canterbury, London Docklands, London Greenwich, London Roehampton, Nottingham, Lincoln, Gloucester, Norwich and Eastbourne. The Centre Manager has overall responsibility for the Summer Centre's non-academic section and is integral to the success of each Centre. The role is ideal if you are highly organised, ready for a challenge, and looking to progress in your career in a multicultural environment within an international company with almost 30 years of experience in Summer Centres. The position requires a steadfast commitment to delivering a high-quality experience to all key stakeholders, from students and Group Leaders to our Host Institutions, whilst ensuring that activity & welfare staff are fully motivated, committed, and driven in making each day a success. Our centres run from 4 to 6 weeks and our students, who are under the age of 18 , come from all over the world, typically staying for 13 nights where they complete a 30-hour English Language Course along with activities on site, half-day and full day excursions, and evening activities. You will oversee the whole programme with the support of your Activity Manager, Welfare Manager, Assistant Welfare Manager and a team of Activity Leaders. The programme runs from breakfast to lights out and you will be fully trained before the centre opening and supported throughout the course of the summer in the day-to-day operation by our experienced Summer Centres Head Office Team. You will use your positive, professional attitude, initiative, creativity, and exceptional organisational skills to make your centre a complete success. Some centres may include international high school students who turn 18 before they arrive at the summer centre, there will be appropriate provision and safeguarding measures in place to accommodate them on which you will be fully trained. Responsibilities (Pre-Contract:) - Responsible to fully read and understand the job description and job offer before committing to the role. - Read and fully understand the Activity Manager and Welfare Manager Handbooks and the roles' respective job descriptions. - Attend any training (online or in person) held by the company. - Complete the Safeguarding and Prevent online courses. The link is provided in the job offer. (During Contract:) - Designated safeguarding lead for the centre. - Promote the well-being of all students on site. - Have a thorough understanding of Twin Standard Operating Procedures at all times. - Think on your feet workable solutions to any problems that arise. - Lead welcome meetings and student and Group Leader inductions. - Oversee the running of the centre, maintaining high levels of quality in the delivery thereof. - Lead the on-site activity & welfare management team, including carrying out their - induction and guiding them on all aspects of their role, operating as a pillar of guidance and support. - Hold daily Group Leader meetings, taking their views into consideration, treating them with respect and high levels of customer service at all times. - Hold daily evening meetings with your management team and activities staff, sandwiching feedback on the day's operations. - Maintain a continuous overview of who is on and off site at all times. - Responsible for greeting every group arrival and managing every group departure. along with the Welfare Manager. - Carrying out the daily lights out walk around along with the Welfare Manager. - Answer the emergency phone and manage any emergencies that arise at any time. - Meet and collaborate with Host Institution staff on all facilities use and hire, maintaining a flexible approach, always positively representing the company and its values in a professional manner. - Monitoring team performance through observations and feedback sessions conducted in a motivationally positive way. - Collect, collate, and implement client feedback in line with company-approved policies and procedures. - Managing the expenditure budget, the petty cash, and the use of facilities in line with company approved procedures, maintaining cost effectiveness at all times. - Live on-site for the duration of the contract on a 6-day per week rotation. - Fully read and understand ALL risk assessments and add any extra risks for individual students. - Promote the use of English amongst students at all times. - Wearing the Twin uniform at all times whilst on duty and actively ensuring all students are wearing lanyards at all times. Dress appropriately at ANY time on campus. - Maintain and promote positive student behaviour while maintaining a professional manner at all times. - Comply with health and safety at all times. - Carry out any other reasonable tasks as required by the company. - Supervise mealtimes when required. - Maintain a good name and reputation of Twin at all times. - When a second language is spoken, interpret for the group leaders or students any important information as advised by the management team. (Post Contract:) - Complete appraisals and end-of-contract feedback. Education /Qualification - A level or equivalent. Skills and Experience (Desirable, but not essential) - First Aid Certificate completed within the last three years. - Experience of working with under 18s. - Experience in managing a team. - Educated to degree level or currently working towards a degree in education, sports science, dance, drama, or any other related qualification. - Safeguarding training. - Experience of working in a multi-cultural environment. - Customer service experience. - Ability to speak a second language. - Experience working in a fast-paced and high-pressure environment. - Experience working as part of a team. - Sports coaching qualifications. Please note, that having the above skills/qualifications will certainly help in securing a role, but it will not affect the salary range. Additional Information Salary: £1,000 - £1,250 per week, plus accrued holiday pay of 12.07% depending on the size of the centre. Centre sizes depend on the average number of students per week: Small Centre, 100; Medium Centre, 250; Large Centre, over 250. Each week includes 1 day off. Location: Various UK Locations Contract: Fixed Term - Full Time Hours: Full time between Monday - Sunday, Centre Dependent Benefits:Career development opportunities; Please Note: The successful candidate must be able to work in the UK. Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. All gaps in CVs must be explained satisfactorily. Proof of identity and qualifications will be required. Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment. We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. Disability Confident Employer Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme. If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place. We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way - including any reasonable adjustments you may need if you are employed. Access to Work Scheme You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: Textphone:

Customer Experience Manager Role Profile Reports to: Head of Ecommerce Location: Glasgow, office based Salary: Dependent on experience Hours: 42.5 hours per week Role Overview We are seeking a dynamic and experienced Customer Experience Manager to join our team. The ideal candidate will be passionate about delivering outstanding customer service across multiple channels and enhancing the overall customer experience. They will possess strong leadership skills, excellent communication abilities, and a customer-centric mindset. What does a typical day sound like? Responsibilities include: Developing and implementing customer service strategies to drive customer satisfaction, loyalty, and retention. Lead and mentor a team of customer service representatives to deliver exceptional service across all channels, including phone, email, chat, and social media. Establish and maintain service level agreements (SLAs) to ensure timely and efficient resolution of customer inquiries, issues, and complaints. Monitor customer feedback and satisfaction metrics, analyse trends, and identify areas for improvement. Collaborate with cross-functional teams, including sales, marketing, and operations, to optimize the customer journey and drive revenue growth. Implement customer experience initiatives, such as loyalty programs, personalized recommendations, and post-purchase support, to enhance the overall customer experience. Develop and maintain customer service policies, procedures, and training programs to ensure consistency and quality standards. Stay current on industry trends, best practices, and emerging technologies related to customer service and customer experience. Qualifications required: Proven experience in customer service management, preferably in the retail or e-commerce industry. Strong leadership skills with the ability to motivate and inspire a team. Excellent communication and interpersonal skills, with a customer-centric approach. Proficiency in customer service software, CRM systems, and other relevant tools. Analytical mindset with the ability to analyse data, identify trends, and make data-driven decisions. Creative problem-solving abilities and a proactive attitude towards continuous improvement. Passion for the outdoors and outdoor activities is a plus. Working for Trespass You will receive 30 days holiday to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors Free parking as there is nothing worse than parking metres and additional costs, meaning . buy the coffee! Pension contributions and more! Join our team and be part of a company that is dedicated to helping people explore and enjoy the great outdoors while providing exceptional customer service every step of the way. Apply now to embark on your next adventure with us! Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.

Grays Inn Rd, London WC1X 8NH, UK Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Req Title: Senior Product Manager Department: Product Location: Sheffield or London Working Pattern: Hybrid, includes 3 days each week in the office Contact Type: Full time, permanent Salary: Up to £85,000 per annum Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions. Role overview: We are seeking an experienced and strategic Senior Product Manager to lead one or more of our core SaaS products or product lines. In this role, you'll take full accountability for your product's performance, direction, and long-term success-not just through feature development, but through any initiative that delivers measurable value to customers and the business. You'll be expected to lead structured discovery, define high-impact opportunities, and align cross-functional stakeholders. Just as critically, you'll be responsible for closing the loop on value realisation-ensuring initiatives deliver intended outcomes, and adjusting course based on results and insights. You'll thrive here if you combine a strong strategic mindset with the ability to execute in agile, iterative ways. Our product team and wider business are undergoing significant transformation, and this role is a unique opportunity to help shape the future of the company and make a real impact in the EdTech market. Key Responsibilities: Own the vision, customer value proposition, roadmap, and performance of your product(s), with clear accountability for outcomes. Drive structured discovery to identify and validate the most impactful opportunities. Be data- and outcome-driven in defining and prioritising initiatives-not just features, but also pricing strategies, onboarding improvements, messaging, or operational enhancements. Coordinate and lead cross-functional initiatives involving teams across product, marketing, commercial, operations, and customer success. Drive fast learning cycles and value realisation through agile iteration and continuous feedback loops. Monitor performance and close the loop: track outcomes, learn from what works and what doesn't, and refine your approach accordingly. Communicate vision, priorities, and progress clearly to a wide range of stakeholders. Mentor other product managers and help shape a high-performing, outcome-driven product organisation. What You Need to Succeed Experience 5+ years in product management, ideally within a complex or multi-product SaaS environment. Proven experience leading strategic initiatives that span multiple functions and genuinely impacting the business trajectory. Knowledge Deep understanding of SaaS business models, performance metrics, and product-market dynamics. Strong command of product discovery methods, agile delivery, and continuous iteration. Familiarity with pricing strategy, onboarding design, and go-to-market coordination. Skills Strategic thinker with the ability to execute at pace. Excellent stakeholder management and communication skills. Strong analytical mindset; confident using data to support decisions and measure success. Agile, resilient, and growth-minded-thrives in environments of change and transformation. Qualifications Highly Desirable: Certified Product Owner or Certified Product Manager accreditation. Desirable: Any qualifications/accreditations in SAFe or other similar scaled agile framework. Desirable: Has completed training courses in User Centred Design Desirable: Any qualifications/training in Product Analytics and Business Intelligence tools. What do you get in return? 25 days annual leave rising to 30 State of the art city centre offices Access to a range of benefits via My Benefits World Discounted city centre parking Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Monthly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes has been supporting the education sector for over a century, growing and changing alongside the evolution of education. Today, Tes is focused on providing digital solutions to support school leaders and teachers with wellbeing, continuous professional development, safeguarding, SEND provision, flexibility through timetabling, and pupil behaviour management. Our Vision is to power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 countries. Tes helps schools find the teachers they need via a range of recruitment solutions; brings new teachers into the profession through initial teacher training; provides teachers with continuous professional development and world class safeguarding training. It also offers a range of expert tools for the classroom from timetabling, SEND provision, and behaviour management solutions to dynamic staff surveying and wellbeing tools. Tes brings educators together online so they can share expertise and teaching resources and it provides them with vital information, research and analysis about education via its fully digital Tes Magazine. Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai. We are proud of our people centric culture where everyone is driven to achieve the same goal. We are an agile organization striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes. Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability. We invite applicants to contact us directly to identify any additional support required. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK

Senior Customer Experience Account Manager Location: Hemel Hempstead Salary: £28,000 - £38,000 + Bonus Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships click apply for full job details

Pratt & Whitney Canada Customer Service Centre Europe represents one of the world's leading aircraft engine manufacturers as the exclusive service centre for all P&WC engine operations located in Europe, Middle East and Africa. The service centre is the single point of contact for after-sales support in the territory including repair and overhaul, engine fleet management, customer support and logistic support functions. Responsibilities: Reporting to the Director Commercial Programs and providing commercial and contracts support to the P&WC Customer Service Centre organisation, including the commercial programs and regional sales teams. The job holder will: Support Regional Sales Managers, Director EMEA Sales and Director Commercial Programs with the generation of proposals and tender responses and processing of sales concessions for engine maintenance services, including the coordination of input from other stakeholders within the organisation. Draft and customise contracts from agreed boilerplates, including Engine Service Agreements, Fleet Management Program Agreements and Engine Sale/Exchange Agreements. Support the Sales team and Customer Service organisation in making contract changes during the negotiation process, utilising agreed alternate contract language where available or coordinating with the Contracts Specialist or Director Commercial Programs to draft suitable alternate wording. Support Contracts Specialist and the Commercial Programs team in the generation of contract amendments, side letters and reports. Support and coordinate the approval processes for proposals and contracts using SAP and SharePoint systems. Upload and maintain company signed documents on the same systems. Compile company documents in support of tenders and other customer requests. Provide back-up and assistance as required to the Contracts Specialist. Qualifications: The ideal candidate should be a self-motivated team player, have an appropriate degree qualification or equivalent and demonstrate: Strong communication and interpersonal skills, with the ability to be comfortable interfacing with senior managers internally as well as customers and with excellent business writing skills. Very effective organisational abilities and high attention to detail. Excellent general computer skills including Word, Excel, PowerPoint, SharePoint and SAP. Previous experience and training in generating commercial proposals and drafting contracts. French language skills and SAP experience would be an advantage. Some travel may be required. Excellent English language written skills Pratt & Whitney CSC adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.