Travel Team Leader

Do you have team leader experience, airline knowledge, GDS and cruise knowledge?
If you live near Manchester then this is the role for you My award winning client is seeking a dedicated and customer-focused Team Leader to join our vibrant Post Booking Services team.

This is a fantastic opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences to our valued customers.

As the Travel Coordinator Team Leader, you will play a pivotal role in overseeing the daily operations of the Post Booking Services Team. You will ensure the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations. Working closely with the Head of Department, you will foster a collaborative environment focused on continuous improvement and customer satisfaction.

You will need travel expereince, be GDS Proficient and have exceptional airline knowledge!

Roles and Responsibilities:

• Lead, coach, and develop the team to deliver outstanding customer service and achieve team goals
  Monitor team performance, providing feedback, training, and support to enhance skills and productivity
  Manage complex customer enquiries and escalations, ensuring timely and effective resolution
  Oversee booking changes, documentation, and administration processes to maintain accuracy and efficiency
  Collaborate with internal departments to streamline workflows and improve the overall customer journey
  Represent the brand with professionalism, setting a high standard of customer-first attitude within the team
  Assist with resource planning, scheduling, and shift management to meet business needs
  Support continuous improvement initiatives and contribute to the development of team processes and best practices

Required Skills:

• Proven leadership experience within the travel industry, ideally in post-booking or customer service teams
  Strong passion for travel and cruises, with a customer-centric mindset
  Ability to motivate and inspire a team while managing performance effectively
  Highly organised with strong attention to detail and problem-solving skills
  Proficient in Microsoft Excel and general computer applications
  Flexible, proactive, and able to work collaboratively in a fast-paced environment
  Previous experience in the airline industry and proficiency of a GDS is essential

Interested?

Please call hollie on (phone number removed) or forward a copy of your CV to (url removed)

UK based candidates need only apply