Support, Sustain and Improvement Architect (Siemens NX and Teamcenter)

The world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

The remit of the support team is to take responsibility for the co-ordination and delivery of support-related activities across the Engineering user group for deployed new functional design capabilities within Siemens NX toolset (Siemens NX CAD / Teamcenter PLM / Capital / Visualisation).

The Support, Sustain and Improvement Architect will be a subject matter expert in one or more of the above Siemens design tools and will provide "at-elbow" support to the end user base within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:

identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

• Provide expert consultation on the usage and optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base.
• Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days onsite within the first few weeks to build relationships).
• Take ownership of end user issues and queries that are raised, perform triage to ensure they are managed by the appropriate team(s) as needed- Training, Process, Data, IM&T etc.
• Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems.
• Work with multi-disciplinary teams to understand current and planned functional increments, including updates to e.g. support documentation, training, defect and workaround management etc.
• Form "trusted advisor" relationships within the end user community and be an immediate point of contact.
• Signpost end users to available enablement collateral covering user guides, process documentation, known defect & workarounds etc.
• Proactively provide required coaching and mentoring to client support resources, to achieve effective upskilling in the toolsets.
• Proactively contribute to required documentation and knowledge management activities.
• Contribute to Project & Programme reports and communications as required.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

• Minimum of 3 years' experience in Siemens NX CAD and Teamcenter PLM, and, ideally, some experience in Capital and /or Visualisation.
• Learning mindset, with the ability to keep up to date on toolset developments and understand client use cases.
• Analytical mindset to triage issues and understand root causes.
• Highly proactive with ability to engage with and support a diverse range of users in the Programme, having different levels of knowledge and experience in both the Siemens toolset and the client product.
• Empathetic and patient to support end users effectively.
• Work experience in Engineering/ Manufacturing domain, ideally in the Aerospace & Defence sector (or closely allied).
• Awareness of NX Structure Designer and / or NX for Ship Building.
• Previous experience of coaching & mentoring more junior and/or less experienced staff.

Don't meet every single requirement? Studies have shown women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace so if you're excited about this role but your past experience doesn't align perfectly with every requirement in the job description, we encourage you to apply anyway.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

When you join Capgemini, you don't just start a new job. You become part of something bigger.

Learn about how the recruitment process works - how to apply, where to follow your application, and next steps.