Position Title : Garden Furniture Buyer Location : London, United Kingdom Department : Procurement/Supply Chain Reports To : Procurement Manager
About Us : GardenFurnitureSales.co.uk is a leading retailer of high-quality garden furniture and outdoor living products. We are committed to providing our customers with stylish, durable, and affordable furniture that enhances their outdoor spaces. As we continue to grow, we are seeking a knowledgeable and enthusiastic Garden Furniture Buyer to join our procurement team.
Position Overview : The Garden Furniture Buyer will be responsible for sourcing, selecting, and purchasing garden furniture and related products that meet our quality standards and align with current market trends. This role involves developing strong relationships with suppliers, negotiating contracts, and ensuring that our product offerings are competitive and appealing to our customers.
Key Responsibilities :
Market Research : Conduct thorough market research to identify emerging trends, customer preferences, and new product opportunities in the garden furniture sector.
Product Sourcing : Identify and source high-quality garden furniture from local and international suppliers.
Supplier Management : Build and maintain strong relationships with suppliers, negotiating favorable terms and ensuring reliable supply chains.
Product Selection : Evaluate and select products that meet quality, design, and price criteria. Work closely with the design and merchandising teams to ensure product alignment with our brand.
Price Negotiation : Negotiate pricing, contracts, and payment terms with suppliers to achieve the best possible deals for the company.
Inventory Management : Monitor inventory levels and collaborate with the logistics team to ensure timely delivery and stock replenishment.
Quality Assurance : Work with the quality control team to ensure that all products meet our rigorous quality standards.
Sales Analysis : Analyze sales data and customer feedback to make informed decisions about future product purchases.
Budget Management : Manage the garden furniture procurement budget, ensuring cost-effectiveness and profitability.
Cross-Functional Collaboration : Collaborate with marketing, sales, and customer service teams to develop promotional strategies and address any product-related issues.
Qualifications :
Education : Bachelor’s degree in Business, Supply Chain Management, or a related field.
Experience : Minimum of 3-5 years of experience in a buying or procurement role, preferably in the furniture or home goods industry.
Skills :
Strong negotiation and communication skills.
Excellent analytical and decision-making abilities.
Proficiency in market research and trend analysis.
Ability to manage multiple tasks and meet deadlines.
Strong organizational and project management skills.
Proficiency in procurement software and Microsoft Office Suite.
Personal Attributes :
Detail-oriented with a keen eye for design and quality.
Proactive and able to work independently.
Strong interpersonal skills and ability to build effective relationships.
What We Offer :
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A dynamic and supportive work environment.
Employee discounts on our garden furniture products.
How to Apply :
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and qualifications to help@gardenfurnituresales.co.uk. Please include "Garden Furniture Buyer Application" in the subject line.
Jun 07, 2024
Full time
Position Title : Garden Furniture Buyer Location : London, United Kingdom Department : Procurement/Supply Chain Reports To : Procurement Manager
About Us : GardenFurnitureSales.co.uk is a leading retailer of high-quality garden furniture and outdoor living products. We are committed to providing our customers with stylish, durable, and affordable furniture that enhances their outdoor spaces. As we continue to grow, we are seeking a knowledgeable and enthusiastic Garden Furniture Buyer to join our procurement team.
Position Overview : The Garden Furniture Buyer will be responsible for sourcing, selecting, and purchasing garden furniture and related products that meet our quality standards and align with current market trends. This role involves developing strong relationships with suppliers, negotiating contracts, and ensuring that our product offerings are competitive and appealing to our customers.
Key Responsibilities :
Market Research : Conduct thorough market research to identify emerging trends, customer preferences, and new product opportunities in the garden furniture sector.
Product Sourcing : Identify and source high-quality garden furniture from local and international suppliers.
Supplier Management : Build and maintain strong relationships with suppliers, negotiating favorable terms and ensuring reliable supply chains.
Product Selection : Evaluate and select products that meet quality, design, and price criteria. Work closely with the design and merchandising teams to ensure product alignment with our brand.
Price Negotiation : Negotiate pricing, contracts, and payment terms with suppliers to achieve the best possible deals for the company.
Inventory Management : Monitor inventory levels and collaborate with the logistics team to ensure timely delivery and stock replenishment.
Quality Assurance : Work with the quality control team to ensure that all products meet our rigorous quality standards.
Sales Analysis : Analyze sales data and customer feedback to make informed decisions about future product purchases.
Budget Management : Manage the garden furniture procurement budget, ensuring cost-effectiveness and profitability.
Cross-Functional Collaboration : Collaborate with marketing, sales, and customer service teams to develop promotional strategies and address any product-related issues.
Qualifications :
Education : Bachelor’s degree in Business, Supply Chain Management, or a related field.
Experience : Minimum of 3-5 years of experience in a buying or procurement role, preferably in the furniture or home goods industry.
Skills :
Strong negotiation and communication skills.
Excellent analytical and decision-making abilities.
Proficiency in market research and trend analysis.
Ability to manage multiple tasks and meet deadlines.
Strong organizational and project management skills.
Proficiency in procurement software and Microsoft Office Suite.
Personal Attributes :
Detail-oriented with a keen eye for design and quality.
Proactive and able to work independently.
Strong interpersonal skills and ability to build effective relationships.
What We Offer :
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A dynamic and supportive work environment.
Employee discounts on our garden furniture products.
How to Apply :
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and qualifications to help@gardenfurnituresales.co.uk. Please include "Garden Furniture Buyer Application" in the subject line.
Join a thriving manufacturing organisation renowned for its commitment to excellence and employee well-being! Our client is seeking a dynamic HR and Payroll Manager to lead their HR initiatives. This is a fantastic opportunity to make a significant impact in a supportive and innovative environment. Benefits & Perks : Comprehensive health insurance and retirement plans Generous leave policies Continuous professional development opportunities Support for mental health and well-being initiatives Team-building activities and a vibrant workplace culture Responsibilities : Oversee the full recruitment lifecycle, from job postings to onboarding Manage employee relations, including conflict resolution and performance management Ensure compliance with employment laws and regulations Administer payroll processing and employee compensation programmes Coordinate training and development initiatives Maintain accurate employee records and HRIS data Lead manager meetings and support employees in mental health initiatives Essential (Knowledge, skills, qualifications, experience) : CIPD Level 5 or above CIPP Member status or equivalent Proven experience in payroll processing and HR management Strong analytical, organisational, and communication skills In-depth knowledge of government laws and HR best practises Proficient with HRIS and payroll software (e.g., Thinking Software, Opera Pegasus) Desirable (Knowledge, skills, qualifications, experience) : Mental Health First Aider trained Knowledge of occupational health & safety practises Experience managing a team and influencing management Technologies : HRIS and payroll software (e.g., Thinking Software, Opera Pegasus) Microsoft Office Suite How to apply : If you are passionate about HR and payroll and ready to take on a new challenge, we would love to hear from you! Please send your CV and a cover letter outlining your relevant experience to Gemma, Join our client in fostering a positive workplace culture and ensuring employee success! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 16, 2025
Full time
Join a thriving manufacturing organisation renowned for its commitment to excellence and employee well-being! Our client is seeking a dynamic HR and Payroll Manager to lead their HR initiatives. This is a fantastic opportunity to make a significant impact in a supportive and innovative environment. Benefits & Perks : Comprehensive health insurance and retirement plans Generous leave policies Continuous professional development opportunities Support for mental health and well-being initiatives Team-building activities and a vibrant workplace culture Responsibilities : Oversee the full recruitment lifecycle, from job postings to onboarding Manage employee relations, including conflict resolution and performance management Ensure compliance with employment laws and regulations Administer payroll processing and employee compensation programmes Coordinate training and development initiatives Maintain accurate employee records and HRIS data Lead manager meetings and support employees in mental health initiatives Essential (Knowledge, skills, qualifications, experience) : CIPD Level 5 or above CIPP Member status or equivalent Proven experience in payroll processing and HR management Strong analytical, organisational, and communication skills In-depth knowledge of government laws and HR best practises Proficient with HRIS and payroll software (e.g., Thinking Software, Opera Pegasus) Desirable (Knowledge, skills, qualifications, experience) : Mental Health First Aider trained Knowledge of occupational health & safety practises Experience managing a team and influencing management Technologies : HRIS and payroll software (e.g., Thinking Software, Opera Pegasus) Microsoft Office Suite How to apply : If you are passionate about HR and payroll and ready to take on a new challenge, we would love to hear from you! Please send your CV and a cover letter outlining your relevant experience to Gemma, Join our client in fostering a positive workplace culture and ensuring employee success! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Interim Repairs & Maintenance Manager - Council in Sussex 6-Month Contract 400 - 500 per day June Start The Council is seeking a skilled Repairs & Maintenance Manager to oversee the delivery of a high-quality, responsive repairs and maintenance service for its housing residents. This role involves managing strategic contracts, budgets, and continuous service improvement to ensure compliance with legal, safety, and regulatory standards while fostering a customer-focused environment. Key Responsibilities: Lead the delivery of a responsive repairs service, ensuring timely, high-quality repairs that meet or exceed performance targets. Oversee void property management, minimising void rent loss through swift turnaround. Manage disrepair cases, ensuring compliance with legal requirements and representing the Council in court as needed. Work with the Asset & Development Manager to execute capital works, cyclical maintenance, and planned programmes, ensuring quality outcomes. Maintain accurate records of housing stock, repairs, and modifications to ensure effective asset management. Support asset management decisions with financial and qualitative data, ensuring alignment with the Council's objectives. Develop and maintain a compliance schedule for housing assets, monitoring performance and escalating issues as necessary. Design and implement contract management strategies to evaluate contractor performance and drive service improvements. Ensure statutory, regulatory, and policy compliance across all housing stock through regular audits and action planning. Oversee repairs support functions, including reactive, planned, and cyclical maintenance, aids, adaptations, and technical services. Manage multi-million-pound budgets, ensuring financial accountability, resource allocation, and cost-effective procurement. Contribute to strategic planning and decision-making within the Housing, Wellbeing & Communities Management Team. Lead multidisciplinary projects aimed at improving service delivery and customer experience, using data and customer insights. Respond to complaints, FOI requests, and inquiries from MPs, Councillors, and external stakeholders, driving continuous improvement. Set performance targets, manage staff development, and oversee recruitment and staff well-being to maintain a high-performing team. Embody the Council's values of trust, proactivity, respect, and kindness, promoting a culture of collaboration and innovation. Foster a customer-centred culture, ensuring every team member is empowered to deliver outstanding service. Ensure efficient record-keeping through optimal use of software systems, in compliance with relevant policies and regulations. Maintain business continuity plans and participate in emergency response efforts as needed. Commit to ongoing professional development for yourself and your team, adapting to industry trends and legislative changes. Key Criteria: In-depth experience in housing services within a local authority or housing association. Proven success in managing and delivering responsive repairs teams, ensuring service quality, efficiency, and compliance with legal and regulatory standards. Demonstrable experience in strategic contract management, including budget oversight and performance improvement. Strong understanding of housing stock management, asset management, and maintenance programming. Experience in leading and developing multidisciplinary teams, setting clear objectives and ensuring high performance. Ability to handle complex disrepair cases, including legal documentation and representation. Strong communication and leadership skills, with the ability to influence and drive change. A customer-focused approach, with a track record of improving resident satisfaction and service delivery. Experience with managing multi-million-pound budgets and procurement processes. Familiarity with relevant legislation, compliance frameworks, and industry best practices in housing and repairs services. Additional Information: Manage up to 50 staff members. Oversee significant budgets. Define and shape service delivery standards across the team. This is an exciting opportunity for an experienced professional to contribute to the ongoing improvement of housing services within the Council. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Jun 16, 2025
Contractor
Interim Repairs & Maintenance Manager - Council in Sussex 6-Month Contract 400 - 500 per day June Start The Council is seeking a skilled Repairs & Maintenance Manager to oversee the delivery of a high-quality, responsive repairs and maintenance service for its housing residents. This role involves managing strategic contracts, budgets, and continuous service improvement to ensure compliance with legal, safety, and regulatory standards while fostering a customer-focused environment. Key Responsibilities: Lead the delivery of a responsive repairs service, ensuring timely, high-quality repairs that meet or exceed performance targets. Oversee void property management, minimising void rent loss through swift turnaround. Manage disrepair cases, ensuring compliance with legal requirements and representing the Council in court as needed. Work with the Asset & Development Manager to execute capital works, cyclical maintenance, and planned programmes, ensuring quality outcomes. Maintain accurate records of housing stock, repairs, and modifications to ensure effective asset management. Support asset management decisions with financial and qualitative data, ensuring alignment with the Council's objectives. Develop and maintain a compliance schedule for housing assets, monitoring performance and escalating issues as necessary. Design and implement contract management strategies to evaluate contractor performance and drive service improvements. Ensure statutory, regulatory, and policy compliance across all housing stock through regular audits and action planning. Oversee repairs support functions, including reactive, planned, and cyclical maintenance, aids, adaptations, and technical services. Manage multi-million-pound budgets, ensuring financial accountability, resource allocation, and cost-effective procurement. Contribute to strategic planning and decision-making within the Housing, Wellbeing & Communities Management Team. Lead multidisciplinary projects aimed at improving service delivery and customer experience, using data and customer insights. Respond to complaints, FOI requests, and inquiries from MPs, Councillors, and external stakeholders, driving continuous improvement. Set performance targets, manage staff development, and oversee recruitment and staff well-being to maintain a high-performing team. Embody the Council's values of trust, proactivity, respect, and kindness, promoting a culture of collaboration and innovation. Foster a customer-centred culture, ensuring every team member is empowered to deliver outstanding service. Ensure efficient record-keeping through optimal use of software systems, in compliance with relevant policies and regulations. Maintain business continuity plans and participate in emergency response efforts as needed. Commit to ongoing professional development for yourself and your team, adapting to industry trends and legislative changes. Key Criteria: In-depth experience in housing services within a local authority or housing association. Proven success in managing and delivering responsive repairs teams, ensuring service quality, efficiency, and compliance with legal and regulatory standards. Demonstrable experience in strategic contract management, including budget oversight and performance improvement. Strong understanding of housing stock management, asset management, and maintenance programming. Experience in leading and developing multidisciplinary teams, setting clear objectives and ensuring high performance. Ability to handle complex disrepair cases, including legal documentation and representation. Strong communication and leadership skills, with the ability to influence and drive change. A customer-focused approach, with a track record of improving resident satisfaction and service delivery. Experience with managing multi-million-pound budgets and procurement processes. Familiarity with relevant legislation, compliance frameworks, and industry best practices in housing and repairs services. Additional Information: Manage up to 50 staff members. Oversee significant budgets. Define and shape service delivery standards across the team. This is an exciting opportunity for an experienced professional to contribute to the ongoing improvement of housing services within the Council. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Technology Supplier Relationship Manager Leeds -3 days a week onsite Initial 6 month contract c 750 - a day inside IR35 We're looking for an experienced Technology Supplier Relationship Manager who has experience of working in blue chip / large organisations on large multi-million portfolios. You will be joining a fast-moving retail/consumer goods organisation who are embarking on a multi-year programme to drive supplier effectiveness across their entire IT / Technology estate including Software, Networks, Security, EUC, Hosting and Development et We're particularly looking for someone with strong experience across the entire Technology estate who has seen the complete lifecycle of contracts who can drive supplier effectiveness across its technology estate. This is a high-impact role implementing a new complex technical supplier strategy, with a focus on driving capability and cost optimisation, value share and innovation, as well as consolidation. We're looking for someone who has previously worked in a large Retail/FMCG/Consumer Goods/Blue Chip fast-paced company who has demonstrable experience of looking at the complexities and intricacies of technology service contracts. We're looking for someone with a good eye for detail and an innovative approach! What We're Looking For: Proven experience in Supplier Relationship Management Strong background in IT Supplier Management, IT vendor governance, Service contracts Experience managing high-value supplier service contracts Ability to drive cost reduction initiatives & supplier optimisation Strong stakeholder engagement skills - able to influence, negotiate & deliver If you possess the skills and experience to undertake this assignment, please apply with an up-to-date CV to be considered.
Jun 16, 2025
Contractor
Technology Supplier Relationship Manager Leeds -3 days a week onsite Initial 6 month contract c 750 - a day inside IR35 We're looking for an experienced Technology Supplier Relationship Manager who has experience of working in blue chip / large organisations on large multi-million portfolios. You will be joining a fast-moving retail/consumer goods organisation who are embarking on a multi-year programme to drive supplier effectiveness across their entire IT / Technology estate including Software, Networks, Security, EUC, Hosting and Development et We're particularly looking for someone with strong experience across the entire Technology estate who has seen the complete lifecycle of contracts who can drive supplier effectiveness across its technology estate. This is a high-impact role implementing a new complex technical supplier strategy, with a focus on driving capability and cost optimisation, value share and innovation, as well as consolidation. We're looking for someone who has previously worked in a large Retail/FMCG/Consumer Goods/Blue Chip fast-paced company who has demonstrable experience of looking at the complexities and intricacies of technology service contracts. We're looking for someone with a good eye for detail and an innovative approach! What We're Looking For: Proven experience in Supplier Relationship Management Strong background in IT Supplier Management, IT vendor governance, Service contracts Experience managing high-value supplier service contracts Ability to drive cost reduction initiatives & supplier optimisation Strong stakeholder engagement skills - able to influence, negotiate & deliver If you possess the skills and experience to undertake this assignment, please apply with an up-to-date CV to be considered.
About the Client The Client is a fast-growing FinTech innovator transforming the landscape of capital markets. Their platform streamlines trading and post-trade workflows across Repo, Securities Finance, and Equity Derivatives, empowering financial institutions with cutting-edge technology and seamless integration. Role Overview The Client is seeking a dynamic and client-focused Client Success Manager to join their team. This role is pivotal in ensuring clients-ranging from global banks to hedge funds-derive maximum value from the platform. The successful candidate will act as the bridge between clients and internal teams, ensuring smooth onboarding, ongoing support, and long-term relationship success. Key Responsibilities Client & Trader Support: Serve as the first point of contact for client and trader queries, ensuring timely resolution and proactive communication. Client Onboarding & Integration: Lead the onboarding process for new clients, including platform configuration, user training, and integration with internal systems (e.g., OMS, EMS, back-office platforms). Relationship Management: Build and maintain strong, long-term relationships with key stakeholders across client organisations. Regularly engage clients to understand their evolving needs and ensure satisfaction. Cross-Functional Collaboration: Work closely with Product, Engineering, and Operations teams to relay client feedback, influence product development, and ensure delivery of client requirements. Client Advocacy: Champion the voice of the client internally, ensuring their needs are represented in product roadmaps and service enhancements. Ideal Candidate Profile Proven experience in a Customer Success , Client Services , or Operations role within a FinTech or Capital Markets environment. Alternatively, experience in a client-facing role at a bank, asset manager, or hedge fund , with exposure to Securities Finance , Repo , or Equity Derivatives . Strong understanding of front-to-back trade lifecycle and post-trade processes. Excellent communication, problem-solving, and relationship-building skills. Ability to thrive in a fast-paced, client-centric environment. Nice to Have Familiarity with FIX protocol, SWIFT messaging, or other financial integration standards. Experience with SaaS platforms or enterprise software in financial services.
Jun 16, 2025
Full time
About the Client The Client is a fast-growing FinTech innovator transforming the landscape of capital markets. Their platform streamlines trading and post-trade workflows across Repo, Securities Finance, and Equity Derivatives, empowering financial institutions with cutting-edge technology and seamless integration. Role Overview The Client is seeking a dynamic and client-focused Client Success Manager to join their team. This role is pivotal in ensuring clients-ranging from global banks to hedge funds-derive maximum value from the platform. The successful candidate will act as the bridge between clients and internal teams, ensuring smooth onboarding, ongoing support, and long-term relationship success. Key Responsibilities Client & Trader Support: Serve as the first point of contact for client and trader queries, ensuring timely resolution and proactive communication. Client Onboarding & Integration: Lead the onboarding process for new clients, including platform configuration, user training, and integration with internal systems (e.g., OMS, EMS, back-office platforms). Relationship Management: Build and maintain strong, long-term relationships with key stakeholders across client organisations. Regularly engage clients to understand their evolving needs and ensure satisfaction. Cross-Functional Collaboration: Work closely with Product, Engineering, and Operations teams to relay client feedback, influence product development, and ensure delivery of client requirements. Client Advocacy: Champion the voice of the client internally, ensuring their needs are represented in product roadmaps and service enhancements. Ideal Candidate Profile Proven experience in a Customer Success , Client Services , or Operations role within a FinTech or Capital Markets environment. Alternatively, experience in a client-facing role at a bank, asset manager, or hedge fund , with exposure to Securities Finance , Repo , or Equity Derivatives . Strong understanding of front-to-back trade lifecycle and post-trade processes. Excellent communication, problem-solving, and relationship-building skills. Ability to thrive in a fast-paced, client-centric environment. Nice to Have Familiarity with FIX protocol, SWIFT messaging, or other financial integration standards. Experience with SaaS platforms or enterprise software in financial services.
Head Hunted Recruitment are working exclusively with an award winning business who are one of the largest in their sector and boasting a strong market presence, the company are in the process of hiring an experienced and driven Sales & Marketing Coordinator to join their expanding team. The Sales & Marketing Coordinator will take responsibility to structure and manage a well-organized and strategically focused sales operation for the independent trade sector that ensures the business maintains a highly professional and on-brand reputation and identifies and then drives every sales opportunity. This is a key position within the team and as such would suit an individual who has carried out a similar role in a successful SME or similar. Sales & Marketing Coordinator Objectives: To provide the whole business with a clear and accurate calendar for all key sales events and an accessible customer contact diary that reflects the whole sales team activity Build strong relationships with all sales team members and be their central point of contact for all product, merchandising and customer information Understand and execute market-led sales communications through a strong relationship with the internal marketing team Develop sales tools that reflect the brand and product range strategies and ensure that these are efficiently disseminated and accessible on relevant platforms Proficiency in the use of the internal sales database (Phocas) and provide sales teams with relevant reports to support their sales objectives Disseminate insight and intelligence on customer and competitor sales and marketing tactics through regular contact and communication with all members of the team Create a highly professional point of communication for all customer requests and interactions Sales & Marketing Coordinator Specific Job Responsibilities: Become a Super User on CRM system and support the new ERP implementation, maintain and update all company contacts, meeting notes and other records. Weekly report of relevant activity and issues arising together with a plan for the forthcoming week. Manage calendar and showroom bookings for both Mobile and company showrooms and complete and circulate post visit reports. Create accurate and compelling sales presentations and other assets with the support of Marketing and ensure that these are effectively delivered to all sales teams Create stock and POS orders where required for sales events and liaise with warehouse and dispatch teams to ensure effective communication and all deliveries are made on time and in full. Track Out/In Stock items and communicate regularly with sales team. Co-ordinate and plan Agents bi-annual sales meetings. Maintain accurate records of KS (discount levels and monitor actions to ensure customers remain on the correct discount level Be responsible for the timely and accurate provision of data for customer New Line forms, turnover documents, promotional activity, trade show forms etc Attend customer showroom meetings (In House Wholesale and Key Accounts) and record minutes, assign action points and chase up to completion Support sales managers and agents with an in-depth knowledge of merchandising profiles and stock availability, placing orders where required and assisting with merchandising activity in customer when required (may require travel out of office and region) Develop and maintain strong working relationships with external sales teams to identify and influence business opportunities. Collaborate cross-functionally with all internal teams such as product development, fulfilment, marketing, and finance to ensure the sales team is fully, helping to ensure the smooth execution of projects. Provide a professional and accessible point of contact for all sales agents and wholesalers to maintain high quality services. Attend trade shows and industry events to represent the company when required. Collaborate with the marketing team to develop and execute comprehensive marketing plans and promotional activity. Develop and maintain cohesive marketing-sell messaging that speaks directly to the target audience and aligns with sales goals. Support the marketing and sales teams to ensure the consistent delivery of messaging across all channels (digital, print, social media, presentations, etc.). Measure and report on the effectiveness of marketing materials in supporting sales efforts and optimizing the narrative approach. To undertake any other reasonably requested task not directly referred to in the job description. Work with and support other departments be proactive in engagement and support their requirements. Sales & Marketing Coordinator Person Specification & Skills : Degree-level education preferred, ideally in Business, Marketing, or a related field Excellent communication skills, both written (email, presentation) and verbal. Strong computer literacy, including Microsoft Office (in particular Outlook and Excel) Proficiency in Maths and English and an understanding of basic financial principles. Strong administrative and management skills, ability to lead staff and projects Experience with database management and familiarity with accounting or business software. Experience in CRM database management and input. Ability to analyse target markets and conduct competitive research. Persistent and flexible approach to challenges. Excellent organizational and time-management abilities. Ability to work independently and as part of a team in a fast-paced environment. Strong analytical skills and attention to detail. Ability to influence and motivate others. Creative thinking and problem-solving abilities. Well-developed appreciation of retail merchandising in relevant channels. Experience of Marketing-Sales narrative to connect marketing message with sales strategies This is an office based position and comes with an excellent salary of £33K -£35K per annum DOE. Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best at all times
Jun 16, 2025
Full time
Head Hunted Recruitment are working exclusively with an award winning business who are one of the largest in their sector and boasting a strong market presence, the company are in the process of hiring an experienced and driven Sales & Marketing Coordinator to join their expanding team. The Sales & Marketing Coordinator will take responsibility to structure and manage a well-organized and strategically focused sales operation for the independent trade sector that ensures the business maintains a highly professional and on-brand reputation and identifies and then drives every sales opportunity. This is a key position within the team and as such would suit an individual who has carried out a similar role in a successful SME or similar. Sales & Marketing Coordinator Objectives: To provide the whole business with a clear and accurate calendar for all key sales events and an accessible customer contact diary that reflects the whole sales team activity Build strong relationships with all sales team members and be their central point of contact for all product, merchandising and customer information Understand and execute market-led sales communications through a strong relationship with the internal marketing team Develop sales tools that reflect the brand and product range strategies and ensure that these are efficiently disseminated and accessible on relevant platforms Proficiency in the use of the internal sales database (Phocas) and provide sales teams with relevant reports to support their sales objectives Disseminate insight and intelligence on customer and competitor sales and marketing tactics through regular contact and communication with all members of the team Create a highly professional point of communication for all customer requests and interactions Sales & Marketing Coordinator Specific Job Responsibilities: Become a Super User on CRM system and support the new ERP implementation, maintain and update all company contacts, meeting notes and other records. Weekly report of relevant activity and issues arising together with a plan for the forthcoming week. Manage calendar and showroom bookings for both Mobile and company showrooms and complete and circulate post visit reports. Create accurate and compelling sales presentations and other assets with the support of Marketing and ensure that these are effectively delivered to all sales teams Create stock and POS orders where required for sales events and liaise with warehouse and dispatch teams to ensure effective communication and all deliveries are made on time and in full. Track Out/In Stock items and communicate regularly with sales team. Co-ordinate and plan Agents bi-annual sales meetings. Maintain accurate records of KS (discount levels and monitor actions to ensure customers remain on the correct discount level Be responsible for the timely and accurate provision of data for customer New Line forms, turnover documents, promotional activity, trade show forms etc Attend customer showroom meetings (In House Wholesale and Key Accounts) and record minutes, assign action points and chase up to completion Support sales managers and agents with an in-depth knowledge of merchandising profiles and stock availability, placing orders where required and assisting with merchandising activity in customer when required (may require travel out of office and region) Develop and maintain strong working relationships with external sales teams to identify and influence business opportunities. Collaborate cross-functionally with all internal teams such as product development, fulfilment, marketing, and finance to ensure the sales team is fully, helping to ensure the smooth execution of projects. Provide a professional and accessible point of contact for all sales agents and wholesalers to maintain high quality services. Attend trade shows and industry events to represent the company when required. Collaborate with the marketing team to develop and execute comprehensive marketing plans and promotional activity. Develop and maintain cohesive marketing-sell messaging that speaks directly to the target audience and aligns with sales goals. Support the marketing and sales teams to ensure the consistent delivery of messaging across all channels (digital, print, social media, presentations, etc.). Measure and report on the effectiveness of marketing materials in supporting sales efforts and optimizing the narrative approach. To undertake any other reasonably requested task not directly referred to in the job description. Work with and support other departments be proactive in engagement and support their requirements. Sales & Marketing Coordinator Person Specification & Skills : Degree-level education preferred, ideally in Business, Marketing, or a related field Excellent communication skills, both written (email, presentation) and verbal. Strong computer literacy, including Microsoft Office (in particular Outlook and Excel) Proficiency in Maths and English and an understanding of basic financial principles. Strong administrative and management skills, ability to lead staff and projects Experience with database management and familiarity with accounting or business software. Experience in CRM database management and input. Ability to analyse target markets and conduct competitive research. Persistent and flexible approach to challenges. Excellent organizational and time-management abilities. Ability to work independently and as part of a team in a fast-paced environment. Strong analytical skills and attention to detail. Ability to influence and motivate others. Creative thinking and problem-solving abilities. Well-developed appreciation of retail merchandising in relevant channels. Experience of Marketing-Sales narrative to connect marketing message with sales strategies This is an office based position and comes with an excellent salary of £33K -£35K per annum DOE. Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best at all times
hackajob is collaborating with Whitbread to connect them with exceptional tech professionals for this role. Job Title: Head of Programmes and Portfolios Brand/ Function: IT Job Holder Reports to: Head of Change Delivery JD Completed By: Head of Change Delivery Date: 01/08/2021 What is the main purpose of the job? Leadership role, with accountability for the successful delivery, to time and budget, of all functional programmes of work and roadmaps across Whitbread's transformation and digital agenda o This will include delivery accountability over the functional roadmaps for Hotel Ops, Restaurants, Finance, Supply Chain, International, Commercial and Security Regular ExCo level stakeholder management to report on progress, risks and issues. The role may also be required to represent Change Delivery at PLC Board when reporting key programme progress Definition of end to end delivery approaches for future programmes of work Role will also drive enhancement to Whitbread's delivery capability and long term high performance model for developing project and programme managers Part of Change Delivery leadership team, and deputy for Head of Change Delivery at key Exec and Governance forums (including facilitation of the Technology Committee) Who are the Job holder main customers? ExCo Head of Change Delivery Head of Strategy and Architecture Head of Service CISO Directors and Heads of roles across other business functions as applicable Scale & Authority (e.g. size of budget / team etc): Financial: Accountable for Programme & Project budgets ranging from £1M to £20M+ People No of internal people management: o Internally: Ranging from 5 - 20 No of people managed on a programme: ranges from 10 - 40. 3rd party supplier management (multiple) No of stakeholders: Will vary by project size. Range from 5 - 20 at Head of department level. May include 5 at Director level Complexity / Authority: Reporting directly to the Head of Change Delivery, with direct line to the Group Operations Director Will report to ExCo on an as required basis for decisions to progress delivery Will hold direct responsibility for overall change delivery across all functional IT programmes of work Org Charts (TEAM ORGANISATION CHART REFLECTING THIS ROLE) This document has been marked as Non-Confidential Head of Change Delivery Head of Programmes and Portolios Delivery / Programme Mgr - B19 Project Manager(s) Delivery / Programme Mgr - B19 Project Manager(s) Delivery / Programme Mgr - B19 Project Manager(s) Delivery / Programme Mgr - B19 Project Manager(s) Portfolio Manager - B19 What are the main Key Tasks & Activities Specifics, With Whom/ What What's the end result? Deliver all functional IT roadmaps of change within time and budget tolerances Single leadership point of contract for all functional delivery roadmaps, representing IT and Transformation to internal and external exec stakeholders Provide strategic thought leadership to best delivery practice Direct, steer and influence programmes with effective engagement with senior stakeholders and 3 rd parties Full accountability for programme delivery scope across roadmap portfolios Drive the definition of business case Monitor overall benefits tracking and report back performance against benefits post initial deployment prior to handover to service Drive communities of practice across programmes of work Develop and maintain close working relationship with Strategy and Architecture, Service and Security teams Ensure portfolios, programme and projects are planned and resourced effectively, and have robust and clear delivery approaches Ensure all programmes of work are delivered in accordance to Whitbread's governance arrangements Ensure commercial arrangements with partners are set effectively and are competitive Ensure all programme and project finances are tracked end-to-end and in line with Whitbread methodology Ensure all resource forecasting for programmes are managed correctly Drive consistency and high standards across the delivery function People manage direct reports Assure programme transition successfully from delivery into managed support/service Manage, direct and motivate key IT resources (project managers, solution architects, business analysts, testing resources) and other key resources across the technology function in a matrix style organisational structure Influence and manage senior stakeholders (up to ExCo and PLC Board level) for all key programmes within scope of role Directly oversee large scale transformation programmes Coordinate overall planning of programme delivery amongst team members, resource owners and other delivery teams (e.g. Digital, BART, Fusion, BI) Act as Whitbread leadership point of contact to represent functional programmes of work with 3 rd party suppliers in order to drive quality programme implementation Ensure alignment around programme objectives and clarity on scope with all stakeholders Consideration and coverage as required of broader programme change implications, working closely with Change Programme Manager(s) and/or relevant functional teams. Chair IT Governance forums as required, including the Whitbread Technology Committee Manage and control governance standards across all programmes Ensure change management standards are applied consistently and to a high quality across all delivery stages Manage large/complex RFP and contracting processes in conjunction with Procurement All functional roadmap programmes delivered to time and budget Creation of a high-performance delivery teams Definition and enforcement of best practice delivery standards All Portfolio & Programme objectives met through new capabilities being introduced into Whitbread, New IT solutions and platforms implemented into the Whitbread business to enable and support the Whitbread strategic agenda Enhancement of existing IT capability to meet strategic objectives Consistent and clear metrics to measure and drive improvements to delivery Measurable benefits from outcomes of programme delivery Minimal business disruption to all deployment activities This document has been marked as Non-Confidential What Key Performance Indicators will be measured to evaluate success? IT Functional Roadmap programmes delivered to baselined timelines and budget Programmes delivered to agreed KPIs Benefits realised through post implementation reviews Compliance with PMO governance processes Compliance with Financial processes Compliance with WHB methodology standards Compliance with Change Management methodologies Alignment to original design concepts from S&A (avoiding scope creep) Sponsor/Customer feedback Creation, and development of, internal talent and succession Feedback during programmes, programme closure reviews/reports and programme post investment reviews Knowledge (Expert understanding) Skills (Expert ability) Experience (Proven expertise) Essential: In-depth knowledge and understanding of Project / Programme / Portfolio management practices and methodologies Deep technology, change and PMO management knowledge and ability to adopt new skills and techniques as they emerge in the fast-moving technology sector Maintains professional and technical knowledge Understanding of the broader technology trends outside of Whitbread, but relevant to the hospitality industry Essential: Enhanced Leadership and General Management skills Proven senior stakeholder management skills with significant experience of dealing with internal, external, and third- party supplier senior-level decision makers as well as reporting up to ExCo and PLC board level Proven ability to manage multiple complex programmes of work Deep planning and portfolio management skills In-depth understanding of managing complex programmes budgets across multiple programmes of work Strong problem-solving skills and organisational skills Strong written and verbal communication skills Self-drive - responds to challenging priorities with a sense of urgency and pace Staff development and coaching - respected by peers, actively participates in training and mentoring Essential: Deep programme management background with more than 10 years programme and project management Experience in a leadership role within an IT function Experience of C-level stakeholder management Experience of delivering enterprise change programmes in a complex corporate environment Multi-year experience of Supplier Management, RFI and RFP processes Demonstrable experience of delivering multiple large technology integration projects from concept through to operational use Proven experience of directing and motivating project teams in complex matrix management environments Strong understanding of Enterprise software and smaller-scale SaaS/software products Strong understanding of the underlying business processes required to trade, operate and support a Hotel business or equivalent business . click apply for full job details
Jun 16, 2025
Full time
hackajob is collaborating with Whitbread to connect them with exceptional tech professionals for this role. Job Title: Head of Programmes and Portfolios Brand/ Function: IT Job Holder Reports to: Head of Change Delivery JD Completed By: Head of Change Delivery Date: 01/08/2021 What is the main purpose of the job? Leadership role, with accountability for the successful delivery, to time and budget, of all functional programmes of work and roadmaps across Whitbread's transformation and digital agenda o This will include delivery accountability over the functional roadmaps for Hotel Ops, Restaurants, Finance, Supply Chain, International, Commercial and Security Regular ExCo level stakeholder management to report on progress, risks and issues. The role may also be required to represent Change Delivery at PLC Board when reporting key programme progress Definition of end to end delivery approaches for future programmes of work Role will also drive enhancement to Whitbread's delivery capability and long term high performance model for developing project and programme managers Part of Change Delivery leadership team, and deputy for Head of Change Delivery at key Exec and Governance forums (including facilitation of the Technology Committee) Who are the Job holder main customers? ExCo Head of Change Delivery Head of Strategy and Architecture Head of Service CISO Directors and Heads of roles across other business functions as applicable Scale & Authority (e.g. size of budget / team etc): Financial: Accountable for Programme & Project budgets ranging from £1M to £20M+ People No of internal people management: o Internally: Ranging from 5 - 20 No of people managed on a programme: ranges from 10 - 40. 3rd party supplier management (multiple) No of stakeholders: Will vary by project size. Range from 5 - 20 at Head of department level. May include 5 at Director level Complexity / Authority: Reporting directly to the Head of Change Delivery, with direct line to the Group Operations Director Will report to ExCo on an as required basis for decisions to progress delivery Will hold direct responsibility for overall change delivery across all functional IT programmes of work Org Charts (TEAM ORGANISATION CHART REFLECTING THIS ROLE) This document has been marked as Non-Confidential Head of Change Delivery Head of Programmes and Portolios Delivery / Programme Mgr - B19 Project Manager(s) Delivery / Programme Mgr - B19 Project Manager(s) Delivery / Programme Mgr - B19 Project Manager(s) Delivery / Programme Mgr - B19 Project Manager(s) Portfolio Manager - B19 What are the main Key Tasks & Activities Specifics, With Whom/ What What's the end result? Deliver all functional IT roadmaps of change within time and budget tolerances Single leadership point of contract for all functional delivery roadmaps, representing IT and Transformation to internal and external exec stakeholders Provide strategic thought leadership to best delivery practice Direct, steer and influence programmes with effective engagement with senior stakeholders and 3 rd parties Full accountability for programme delivery scope across roadmap portfolios Drive the definition of business case Monitor overall benefits tracking and report back performance against benefits post initial deployment prior to handover to service Drive communities of practice across programmes of work Develop and maintain close working relationship with Strategy and Architecture, Service and Security teams Ensure portfolios, programme and projects are planned and resourced effectively, and have robust and clear delivery approaches Ensure all programmes of work are delivered in accordance to Whitbread's governance arrangements Ensure commercial arrangements with partners are set effectively and are competitive Ensure all programme and project finances are tracked end-to-end and in line with Whitbread methodology Ensure all resource forecasting for programmes are managed correctly Drive consistency and high standards across the delivery function People manage direct reports Assure programme transition successfully from delivery into managed support/service Manage, direct and motivate key IT resources (project managers, solution architects, business analysts, testing resources) and other key resources across the technology function in a matrix style organisational structure Influence and manage senior stakeholders (up to ExCo and PLC Board level) for all key programmes within scope of role Directly oversee large scale transformation programmes Coordinate overall planning of programme delivery amongst team members, resource owners and other delivery teams (e.g. Digital, BART, Fusion, BI) Act as Whitbread leadership point of contact to represent functional programmes of work with 3 rd party suppliers in order to drive quality programme implementation Ensure alignment around programme objectives and clarity on scope with all stakeholders Consideration and coverage as required of broader programme change implications, working closely with Change Programme Manager(s) and/or relevant functional teams. Chair IT Governance forums as required, including the Whitbread Technology Committee Manage and control governance standards across all programmes Ensure change management standards are applied consistently and to a high quality across all delivery stages Manage large/complex RFP and contracting processes in conjunction with Procurement All functional roadmap programmes delivered to time and budget Creation of a high-performance delivery teams Definition and enforcement of best practice delivery standards All Portfolio & Programme objectives met through new capabilities being introduced into Whitbread, New IT solutions and platforms implemented into the Whitbread business to enable and support the Whitbread strategic agenda Enhancement of existing IT capability to meet strategic objectives Consistent and clear metrics to measure and drive improvements to delivery Measurable benefits from outcomes of programme delivery Minimal business disruption to all deployment activities This document has been marked as Non-Confidential What Key Performance Indicators will be measured to evaluate success? IT Functional Roadmap programmes delivered to baselined timelines and budget Programmes delivered to agreed KPIs Benefits realised through post implementation reviews Compliance with PMO governance processes Compliance with Financial processes Compliance with WHB methodology standards Compliance with Change Management methodologies Alignment to original design concepts from S&A (avoiding scope creep) Sponsor/Customer feedback Creation, and development of, internal talent and succession Feedback during programmes, programme closure reviews/reports and programme post investment reviews Knowledge (Expert understanding) Skills (Expert ability) Experience (Proven expertise) Essential: In-depth knowledge and understanding of Project / Programme / Portfolio management practices and methodologies Deep technology, change and PMO management knowledge and ability to adopt new skills and techniques as they emerge in the fast-moving technology sector Maintains professional and technical knowledge Understanding of the broader technology trends outside of Whitbread, but relevant to the hospitality industry Essential: Enhanced Leadership and General Management skills Proven senior stakeholder management skills with significant experience of dealing with internal, external, and third- party supplier senior-level decision makers as well as reporting up to ExCo and PLC board level Proven ability to manage multiple complex programmes of work Deep planning and portfolio management skills In-depth understanding of managing complex programmes budgets across multiple programmes of work Strong problem-solving skills and organisational skills Strong written and verbal communication skills Self-drive - responds to challenging priorities with a sense of urgency and pace Staff development and coaching - respected by peers, actively participates in training and mentoring Essential: Deep programme management background with more than 10 years programme and project management Experience in a leadership role within an IT function Experience of C-level stakeholder management Experience of delivering enterprise change programmes in a complex corporate environment Multi-year experience of Supplier Management, RFI and RFP processes Demonstrable experience of delivering multiple large technology integration projects from concept through to operational use Proven experience of directing and motivating project teams in complex matrix management environments Strong understanding of Enterprise software and smaller-scale SaaS/software products Strong understanding of the underlying business processes required to trade, operate and support a Hotel business or equivalent business . click apply for full job details
Business Unit: Enterprise Systems Salary range: £72,800 - £95,200 per annum Location: United Kingdom, Hybrid, with occasional travel to one of our hubs (Glasgow, Gosforth) Take control of your career. Live a life more Virgin. Our Team We're on the lookout for an enthusiastic and skilled Pega Senior Tech Lead to join our dynamic OEE team within Enterprise Systems. We're a dedicated group with a singular focus: delivering cutting-edge technology to empower our colleagues to deliver top-notch customer service at lightning speed. The OEE (Operations Engineering Efficiencies) is part of Enterprise Systems, closely partnering with various Operations teams to provide them with the technology systems that support our customers and colleagues. We have developed several critical products leveraging Pega over the years for Account Opening, Account Switching and several workflow and case management solutions across Mortgages, Business Banking, Personal Banking and more. We are looking to not only continue to enhance those propositions but have ambitions to improve our customer and colleague experiences by growing our Pega capability where appropriate. In addition, we have a migration program underway to migrate all our Pega on-prem applications to evergreen Pega Cloud platform on AWS. This role will be leading the Pega Engineering capability within OEE. You will support and develop the Engineers, provide engineering leadership and own the delivery of our Pega applications ensuring our systems are scalable, secure and efficient and supporting the cloud modernisation programme. If you are passionate about spearheading the delivery of top-notch solutions, this role might be the perfect fit for you! What you'll be doing Reporting to the Engineering Lead, you'll be responsible for line managing a team of talented Engineers and provide direction for the capabilities being built by them. This includes recruitment activities, management of team financials and ensure delivery is done using approved tools and technologies. Build and maintain Pega delivery roadmap working with the business stakeholders whilst also ensuring continued focus on Platform Health and stabilisation and building secure, resilient and observant platforms. Management of team financials Lead and drive end-to-end software delivery ensuring business expectations on delivery and code quality are met. Drive continuous improvements and improve ways of working including collaboration with relevant areas (e.g. Devops, Release Management, QA) to enable faster release and deployment cycles. Responsible for Supplier Relationship Management tasks for our relationship with Pega and maintaining strong relationships with Operations teams and our delivery partners Work with architecture team to design solutions that are secure, scalable and optimised for performance. Provide technical guidance and mentorship to team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. Ensure best practices and standards are built and followed in Pega development. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability to explain complex technical concepts to a non-technical audience. Excellent hands-on technical skills to help the team and solve problems at hand. Deep understanding of Pega's architecture, tools and methodologies with proficiency in designing and implementing Pega solutions. Familiarity with SOAP, REST, HTML, CSS and JavaScript for custom UI development in Pega Experience with AWS cloud platform and cloud integration. Experience of working in an Agile environment and will champion ongoing improvements to ways of working. Strong Engineering skills but also a background to Solution/Architectural Design It's a bonus if you have but not essential Pega Certification for System Architect Cloud certification (e.g., AWS Certified Solutions Architect) is a plus. Experience in projects migrating on-premises workloads to Cloud (laaS, PaaS and SaaS). Experience working in Financial Services or Other regulated market sector. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 16, 2025
Full time
Business Unit: Enterprise Systems Salary range: £72,800 - £95,200 per annum Location: United Kingdom, Hybrid, with occasional travel to one of our hubs (Glasgow, Gosforth) Take control of your career. Live a life more Virgin. Our Team We're on the lookout for an enthusiastic and skilled Pega Senior Tech Lead to join our dynamic OEE team within Enterprise Systems. We're a dedicated group with a singular focus: delivering cutting-edge technology to empower our colleagues to deliver top-notch customer service at lightning speed. The OEE (Operations Engineering Efficiencies) is part of Enterprise Systems, closely partnering with various Operations teams to provide them with the technology systems that support our customers and colleagues. We have developed several critical products leveraging Pega over the years for Account Opening, Account Switching and several workflow and case management solutions across Mortgages, Business Banking, Personal Banking and more. We are looking to not only continue to enhance those propositions but have ambitions to improve our customer and colleague experiences by growing our Pega capability where appropriate. In addition, we have a migration program underway to migrate all our Pega on-prem applications to evergreen Pega Cloud platform on AWS. This role will be leading the Pega Engineering capability within OEE. You will support and develop the Engineers, provide engineering leadership and own the delivery of our Pega applications ensuring our systems are scalable, secure and efficient and supporting the cloud modernisation programme. If you are passionate about spearheading the delivery of top-notch solutions, this role might be the perfect fit for you! What you'll be doing Reporting to the Engineering Lead, you'll be responsible for line managing a team of talented Engineers and provide direction for the capabilities being built by them. This includes recruitment activities, management of team financials and ensure delivery is done using approved tools and technologies. Build and maintain Pega delivery roadmap working with the business stakeholders whilst also ensuring continued focus on Platform Health and stabilisation and building secure, resilient and observant platforms. Management of team financials Lead and drive end-to-end software delivery ensuring business expectations on delivery and code quality are met. Drive continuous improvements and improve ways of working including collaboration with relevant areas (e.g. Devops, Release Management, QA) to enable faster release and deployment cycles. Responsible for Supplier Relationship Management tasks for our relationship with Pega and maintaining strong relationships with Operations teams and our delivery partners Work with architecture team to design solutions that are secure, scalable and optimised for performance. Provide technical guidance and mentorship to team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. Ensure best practices and standards are built and followed in Pega development. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability to explain complex technical concepts to a non-technical audience. Excellent hands-on technical skills to help the team and solve problems at hand. Deep understanding of Pega's architecture, tools and methodologies with proficiency in designing and implementing Pega solutions. Familiarity with SOAP, REST, HTML, CSS and JavaScript for custom UI development in Pega Experience with AWS cloud platform and cloud integration. Experience of working in an Agile environment and will champion ongoing improvements to ways of working. Strong Engineering skills but also a background to Solution/Architectural Design It's a bonus if you have but not essential Pega Certification for System Architect Cloud certification (e.g., AWS Certified Solutions Architect) is a plus. Experience in projects migrating on-premises workloads to Cloud (laaS, PaaS and SaaS). Experience working in Financial Services or Other regulated market sector. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Games Industry Specialist Business Development Leader, AWS Job ID: Amazon Web Services Korea LLC Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the Games industry background, business savvy, technical acumen, and sales skills necessary to help position AWS as the cloud provider of choice for our games customers? Do you love building new strategic and data-driven businesses? Our mission is to support Games customers to build and deliver fun, innovative, and successful experiences. Our cross-functional Games Industry team focuses on increasing technology adoption of cloud computing by engaging directly with technical leaders, C-level executives, and influencers at all levels. AWS Industry Specialist BD Leaders are subject matter experts responsible for identifying opportunities to innovate with customers, influencing the AWS service and solutions roadmap, and driving revenue for specific AWS services and solution areas. As the AWS Industry Specialist BD Leader, Games, you will own, develop, and implement technical go-to-market plans and sales plays for new or existing services, and drive customer and partner engagements by participating in AWS field enablement activities for our games customers and partners. You will also identify gaps in AWS products or feature sets based on customer insights and partner with internal service and solutions teams to win strategic customer workloads and drive business revenue. The ideal candidate will possess a business background that enables them to interact effectively at the CxO/VP/Studio Director level and with product teams. They will also have a strong technical understanding that allows them to effectively engage with CTOs and other technical stakeholders and convey technical concepts. They will be able to think strategically and analytically and communicate compelling value propositions for customers and partners. They will have a passion for new and emerging technologies, and the ambition to shape the future to benefit our games customers. They will have familiarity with the games industry vernacular and business processes and, perhaps most importantly, a passion for the games industry. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work. Key job responsibilities • Drive Pipeline and Revenue: Partnering with Account Management teams to drive incremental sales pipeline and revenue growth from Games workloads. Working with customers and AWS partners to identify and lead Proof of Concept engagements and develop new and innovative solutions. Partnering with AWS Solutions Architecture resources in design, Proof of Concept, pricing, Total Cost of Ownership (TCO) and delivery activities • Industry Go-to-Market Leadership: Develop and own the go-to-market strategy in Korea, aligning with APJ AWS industry teams. Educate and evangelize the games community in Korea on technical matters and how companies can grow by leveraging AWS for Games services and go-to-market. Identify key industry trends and "white space" opportunities and craft cloud-enabled solutions to address them. Work backwards from customer business objectives to define industry use-cases and reference architectures that demonstrate the value of AWS. • Customer Engagement and Innovation: Engage early with senior executives and product leaders of customers to establish strategic, technical, and business relationships with studios, publishers, technology partners, and other key stakeholders to drive cloud and service adoption in the games industry. Conduct executive workshops to envision data- solutions that modernize their platforms. Stay engaged as a trusted advisor through implementation to ensure value realization. • AWS Games Community Development: Nurture AWS partners (AWS Professional Services, ISVs, agencies, system integrators) in the Games space. Develop joint industry solution roadmaps with key partners and facilitate integration of multiple partner offerings with AWS services to deliver comprehensive, end-to-end solutions for customers. You will help partners understand AWS's value propositions, enable their technical teams, and create scalable, repeatable go-to-market plays. • Cross-Functional Leadership: Collaborate closely with internal teams - including AWS product and engineering teams, solution architecture, professional services, marketing to influence product roadmaps and ensure AWS offerings meet the evolving needs of clients. Act as the voice of the customer to AWS service teams and engineering groups, conveying industry requirements and trends that inform our technology strategy. Lead cross-functional task forces to design holistic solutions that may span AWS services, partner offerings and Pan-Amazon capabilities, driving customer-obsessed outcomes. • Thought Leadership and Advocacy: Serve as an industry thought leader for Games Technology in Korea. Represent AWS at executive leadership sessions, key industry events, trade shows, and forums. Publish whitepapers, case studies, and blog posts that showcase best practices and AWS innovations. By establishing AWS as a trusted advisor and demonstrating Earn Trust, you will help position AWS as the cloud provider of choice for Games workloads, enabling customers to accelerate revenue growth. • Regional Strategy and Scale: In addition to direct customer and partner work, you will help define the scaling motion for AWS across APJ. This includes capturing learnings from early engagements in Korea and developing playbooks to replicate success in other markets (such as ANZ, Southeast Asia, India, and Japan). You will provide mentorship and guidance to local account teams and specialists, and drive enablement programs to upskill AWS field organizations on trends and solutions. As a Leader (though an individual contributor), you will embody AWS's Leadership Principles, fostering collaboration, inclusivity, and high standards across a virtual team of specialists in the region. You will serve as a key member of the global games team and contribute to the overall AWS market and technical strategy for Games globally. A day in the life Interact with business and technical stakeholders at customers and collaborate with account managers, solutions architects, professional services and partners to identify and develop new opportunities to deploy Media & Entertainment workloads. You will drive AWS adoption and revenue growth in the Games vertical by collaborating with field marketing, account teams, solutions architects, and partners. You'll engage with key industry stakeholders including but not limited to studios, publishers, and independent software vendors (ISVs). Core responsibilities include helping customers onboard to AWS, developing market intelligence, accelerating workload migrations, and supporting enterprise business transformation. The role involves frequent customer interaction and requires regular performance reporting. About the team Amazon Web Services (AWS) is a dynamic and rapidly growing business within Amazon, and the leader in providing secure, reliable, scalable, and innovative cloud services that help over a million businesses across the globe scale and grow. We are expanding in numerous areas, and our Media & Entertainment, Games, and Sports organization is looking for experienced industry specialists to help our customers implement AWS services. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth . click apply for full job details
Jun 16, 2025
Full time
Games Industry Specialist Business Development Leader, AWS Job ID: Amazon Web Services Korea LLC Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the Games industry background, business savvy, technical acumen, and sales skills necessary to help position AWS as the cloud provider of choice for our games customers? Do you love building new strategic and data-driven businesses? Our mission is to support Games customers to build and deliver fun, innovative, and successful experiences. Our cross-functional Games Industry team focuses on increasing technology adoption of cloud computing by engaging directly with technical leaders, C-level executives, and influencers at all levels. AWS Industry Specialist BD Leaders are subject matter experts responsible for identifying opportunities to innovate with customers, influencing the AWS service and solutions roadmap, and driving revenue for specific AWS services and solution areas. As the AWS Industry Specialist BD Leader, Games, you will own, develop, and implement technical go-to-market plans and sales plays for new or existing services, and drive customer and partner engagements by participating in AWS field enablement activities for our games customers and partners. You will also identify gaps in AWS products or feature sets based on customer insights and partner with internal service and solutions teams to win strategic customer workloads and drive business revenue. The ideal candidate will possess a business background that enables them to interact effectively at the CxO/VP/Studio Director level and with product teams. They will also have a strong technical understanding that allows them to effectively engage with CTOs and other technical stakeholders and convey technical concepts. They will be able to think strategically and analytically and communicate compelling value propositions for customers and partners. They will have a passion for new and emerging technologies, and the ambition to shape the future to benefit our games customers. They will have familiarity with the games industry vernacular and business processes and, perhaps most importantly, a passion for the games industry. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work. Key job responsibilities • Drive Pipeline and Revenue: Partnering with Account Management teams to drive incremental sales pipeline and revenue growth from Games workloads. Working with customers and AWS partners to identify and lead Proof of Concept engagements and develop new and innovative solutions. Partnering with AWS Solutions Architecture resources in design, Proof of Concept, pricing, Total Cost of Ownership (TCO) and delivery activities • Industry Go-to-Market Leadership: Develop and own the go-to-market strategy in Korea, aligning with APJ AWS industry teams. Educate and evangelize the games community in Korea on technical matters and how companies can grow by leveraging AWS for Games services and go-to-market. Identify key industry trends and "white space" opportunities and craft cloud-enabled solutions to address them. Work backwards from customer business objectives to define industry use-cases and reference architectures that demonstrate the value of AWS. • Customer Engagement and Innovation: Engage early with senior executives and product leaders of customers to establish strategic, technical, and business relationships with studios, publishers, technology partners, and other key stakeholders to drive cloud and service adoption in the games industry. Conduct executive workshops to envision data- solutions that modernize their platforms. Stay engaged as a trusted advisor through implementation to ensure value realization. • AWS Games Community Development: Nurture AWS partners (AWS Professional Services, ISVs, agencies, system integrators) in the Games space. Develop joint industry solution roadmaps with key partners and facilitate integration of multiple partner offerings with AWS services to deliver comprehensive, end-to-end solutions for customers. You will help partners understand AWS's value propositions, enable their technical teams, and create scalable, repeatable go-to-market plays. • Cross-Functional Leadership: Collaborate closely with internal teams - including AWS product and engineering teams, solution architecture, professional services, marketing to influence product roadmaps and ensure AWS offerings meet the evolving needs of clients. Act as the voice of the customer to AWS service teams and engineering groups, conveying industry requirements and trends that inform our technology strategy. Lead cross-functional task forces to design holistic solutions that may span AWS services, partner offerings and Pan-Amazon capabilities, driving customer-obsessed outcomes. • Thought Leadership and Advocacy: Serve as an industry thought leader for Games Technology in Korea. Represent AWS at executive leadership sessions, key industry events, trade shows, and forums. Publish whitepapers, case studies, and blog posts that showcase best practices and AWS innovations. By establishing AWS as a trusted advisor and demonstrating Earn Trust, you will help position AWS as the cloud provider of choice for Games workloads, enabling customers to accelerate revenue growth. • Regional Strategy and Scale: In addition to direct customer and partner work, you will help define the scaling motion for AWS across APJ. This includes capturing learnings from early engagements in Korea and developing playbooks to replicate success in other markets (such as ANZ, Southeast Asia, India, and Japan). You will provide mentorship and guidance to local account teams and specialists, and drive enablement programs to upskill AWS field organizations on trends and solutions. As a Leader (though an individual contributor), you will embody AWS's Leadership Principles, fostering collaboration, inclusivity, and high standards across a virtual team of specialists in the region. You will serve as a key member of the global games team and contribute to the overall AWS market and technical strategy for Games globally. A day in the life Interact with business and technical stakeholders at customers and collaborate with account managers, solutions architects, professional services and partners to identify and develop new opportunities to deploy Media & Entertainment workloads. You will drive AWS adoption and revenue growth in the Games vertical by collaborating with field marketing, account teams, solutions architects, and partners. You'll engage with key industry stakeholders including but not limited to studios, publishers, and independent software vendors (ISVs). Core responsibilities include helping customers onboard to AWS, developing market intelligence, accelerating workload migrations, and supporting enterprise business transformation. The role involves frequent customer interaction and requires regular performance reporting. About the team Amazon Web Services (AWS) is a dynamic and rapidly growing business within Amazon, and the leader in providing secure, reliable, scalable, and innovative cloud services that help over a million businesses across the globe scale and grow. We are expanding in numerous areas, and our Media & Entertainment, Games, and Sports organization is looking for experienced industry specialists to help our customers implement AWS services. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth . click apply for full job details
Are you an experienced and dedicated Edtech professional? Great at nurturing client relationships and maximising account growth? This might be the role for you! The company Our client is a CPD provider that offers thousands of expert guidance articles, policies, and templates - plus market-leading online appraisal software - fully integrated with the world's largest CPD library for educators, all on one platform. They give senior leaders of schools, nurseries and multi-academy trusts everything they need to understand the latest government changes, make informed decisions, take instant action and showcase their progress, in one seamless information flow. In short, they help nurseries and schools to achieve compliance, reduce workload, and empower staff all on one platform. They provide the tools, knowledge & confidence to transform children's lives, helping nurseries, schools and trusts to reduce staff workload, operate more efficiently and focus on what matters most in education - driving up standards and improving outcomes! They've created a unique offering that combines the world's largest library of CPD and policy resources for educators with custom-built education software. They have three business divisions: Professional Development: Access the world's largest CPD library for educators. Meet your statutory training requirements & raise standards with expert-led courses, webinars, podcasts & parent guides. People Development: The complete online platform for people development. Put people at the heart of your school improvement strategy by linking appraisals and professional development. Streamline your entire appraisal process. Compliance Management: Simplify and automate policy compliance. Eliminate the spreadsheets and make manual record-keeping a thing of the past with Policy Manager - our all-in-one policy management tool. The role This is a new and important role that is pivotal in maximising and developing the company's multi-membership client base. In this role, you'll manage a portfolio of clients with significant growth potential. You'll have a close focus on renewal rates, price increases, downgrades, and cross/upsell opportunities. This role will be a great opportunity to develop relationships with decision makers who need a personal interaction. This role is well-suited to someone who can hold high-level conversations with the senior leaders of the largest organisations, such as C-Suite and Directors of Education in Multi-Academy Trusts. Importantly, your goal will be to show your clients how to further integrate across the company's memberships. As a result, through your understanding of the market and your client's organisation, you will be able to ensure they lengthen and maximise their relationship with the company. Day to day includes: Be the key commercial contact for a defined list of accounts. Be responsible for renewing existing clients' subscriptions as early as possible and growing the revenue at the earliest opportunity. Take control and ownership of your territory to map and target these organisations strategically (e.g. using client case studies, renewal data, usage and CRM information, industry news, targeted marketing campaigns, etc). Rigorously record account and opportunity data in HubSpot for successful opportunity mapping to ensure consistency across the business and transparency in measuring KPIs and targets. Build relationships at all levels through proactive and regular contact, and be focused on delivering value throughout the life cycle of the customer journey. Effectively manage each client's usage of their current system, ensure they derive maximum value from their subscription and use your product knowledge to determine the most natural upsell and cross-sell opportunities based on their usage. Meet with decision makers, including MAT C-Suite and Senior Leaders in Education, to identify and develop needs for our product and to recommend solutions that provide ROI and improvements. Be creative in finding ways around sales barriers and converting opponents/sceptic users into advocates. Identify tenders and frameworks that the business should apply to. Track tenders' timings and focus on tenders that are worth competing for. Use market knowledge to strategically position against competitors to become the only viable option. Analyse opportunities to understand threats or barriers with the ability to accurately forecast sales pipeline to perform consistently in line with monthly, quarterly, and annual targets. Drive successful contract negotiations. Be tactical in driving timelines and creating urgency to control the close date wherever possible. Coordinate and prepare meetings and demonstrations. Attend relevant trade events to help build out the brand and network. Evangelise the TNC vision both internally and externally. Working with other Account Managers to collaborate effectively to drive new initiatives and best practices. Being a new role at the company, this represents a great opportunity to really shape this role and make it your own. It is well-suited to someone with a passion for EdTech, experience at a senior level, and knowledge of tender processes with MATs. The package Opportunity to join a reputable and well-respected brand in education that is in an exciting period of growth Up to £60,000 base salary Excellent bonus (Circa £30,000 OTE) Great training and professional development resources Exciting progression opportunities Buy & Sell holiday scheme (up to 5 days) Life assurance and SmartHealth. To be successful, you will Have experience working within a SaaS business for more than 2 years. Have strong EdTech experience. Be experienced with tenders and understanding of legal Be a self-starter, motivated and driven to succeed. Have proven execution against key performance indicators. Have the ability to collaborate, influence and constructively challenge internal stakeholders' needs. Be extremely organised and efficient - able to move fast and prioritise efficiently to manage customer satisfaction and retention, as well as applying laser focus to up-sell/cross-sell opportunities. Have a thirst for knowledge - taking ownership of understanding all aspects of the products (including new features as they are developed) and competitors Be confident in learning from experience and sharing knowledge to successfully help others. Have an outstanding ability to listen, both to remain open to ideas and to understand customer challenges and opportunities. Be numerate and analytical. Able to accurately forecast revenue. Be assertive with the natural confidence and tenacity to find and create needs even when they may not be obvious or clear. Be relentless in the search for an outcome. Apply! If you're a super-driven EdTech professional, looking to drive business growth at a senior level, apply now!
Jun 16, 2025
Full time
Are you an experienced and dedicated Edtech professional? Great at nurturing client relationships and maximising account growth? This might be the role for you! The company Our client is a CPD provider that offers thousands of expert guidance articles, policies, and templates - plus market-leading online appraisal software - fully integrated with the world's largest CPD library for educators, all on one platform. They give senior leaders of schools, nurseries and multi-academy trusts everything they need to understand the latest government changes, make informed decisions, take instant action and showcase their progress, in one seamless information flow. In short, they help nurseries and schools to achieve compliance, reduce workload, and empower staff all on one platform. They provide the tools, knowledge & confidence to transform children's lives, helping nurseries, schools and trusts to reduce staff workload, operate more efficiently and focus on what matters most in education - driving up standards and improving outcomes! They've created a unique offering that combines the world's largest library of CPD and policy resources for educators with custom-built education software. They have three business divisions: Professional Development: Access the world's largest CPD library for educators. Meet your statutory training requirements & raise standards with expert-led courses, webinars, podcasts & parent guides. People Development: The complete online platform for people development. Put people at the heart of your school improvement strategy by linking appraisals and professional development. Streamline your entire appraisal process. Compliance Management: Simplify and automate policy compliance. Eliminate the spreadsheets and make manual record-keeping a thing of the past with Policy Manager - our all-in-one policy management tool. The role This is a new and important role that is pivotal in maximising and developing the company's multi-membership client base. In this role, you'll manage a portfolio of clients with significant growth potential. You'll have a close focus on renewal rates, price increases, downgrades, and cross/upsell opportunities. This role will be a great opportunity to develop relationships with decision makers who need a personal interaction. This role is well-suited to someone who can hold high-level conversations with the senior leaders of the largest organisations, such as C-Suite and Directors of Education in Multi-Academy Trusts. Importantly, your goal will be to show your clients how to further integrate across the company's memberships. As a result, through your understanding of the market and your client's organisation, you will be able to ensure they lengthen and maximise their relationship with the company. Day to day includes: Be the key commercial contact for a defined list of accounts. Be responsible for renewing existing clients' subscriptions as early as possible and growing the revenue at the earliest opportunity. Take control and ownership of your territory to map and target these organisations strategically (e.g. using client case studies, renewal data, usage and CRM information, industry news, targeted marketing campaigns, etc). Rigorously record account and opportunity data in HubSpot for successful opportunity mapping to ensure consistency across the business and transparency in measuring KPIs and targets. Build relationships at all levels through proactive and regular contact, and be focused on delivering value throughout the life cycle of the customer journey. Effectively manage each client's usage of their current system, ensure they derive maximum value from their subscription and use your product knowledge to determine the most natural upsell and cross-sell opportunities based on their usage. Meet with decision makers, including MAT C-Suite and Senior Leaders in Education, to identify and develop needs for our product and to recommend solutions that provide ROI and improvements. Be creative in finding ways around sales barriers and converting opponents/sceptic users into advocates. Identify tenders and frameworks that the business should apply to. Track tenders' timings and focus on tenders that are worth competing for. Use market knowledge to strategically position against competitors to become the only viable option. Analyse opportunities to understand threats or barriers with the ability to accurately forecast sales pipeline to perform consistently in line with monthly, quarterly, and annual targets. Drive successful contract negotiations. Be tactical in driving timelines and creating urgency to control the close date wherever possible. Coordinate and prepare meetings and demonstrations. Attend relevant trade events to help build out the brand and network. Evangelise the TNC vision both internally and externally. Working with other Account Managers to collaborate effectively to drive new initiatives and best practices. Being a new role at the company, this represents a great opportunity to really shape this role and make it your own. It is well-suited to someone with a passion for EdTech, experience at a senior level, and knowledge of tender processes with MATs. The package Opportunity to join a reputable and well-respected brand in education that is in an exciting period of growth Up to £60,000 base salary Excellent bonus (Circa £30,000 OTE) Great training and professional development resources Exciting progression opportunities Buy & Sell holiday scheme (up to 5 days) Life assurance and SmartHealth. To be successful, you will Have experience working within a SaaS business for more than 2 years. Have strong EdTech experience. Be experienced with tenders and understanding of legal Be a self-starter, motivated and driven to succeed. Have proven execution against key performance indicators. Have the ability to collaborate, influence and constructively challenge internal stakeholders' needs. Be extremely organised and efficient - able to move fast and prioritise efficiently to manage customer satisfaction and retention, as well as applying laser focus to up-sell/cross-sell opportunities. Have a thirst for knowledge - taking ownership of understanding all aspects of the products (including new features as they are developed) and competitors Be confident in learning from experience and sharing knowledge to successfully help others. Have an outstanding ability to listen, both to remain open to ideas and to understand customer challenges and opportunities. Be numerate and analytical. Able to accurately forecast revenue. Be assertive with the natural confidence and tenacity to find and create needs even when they may not be obvious or clear. Be relentless in the search for an outcome. Apply! If you're a super-driven EdTech professional, looking to drive business growth at a senior level, apply now!
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate - like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are currently undertaking a major technology and business transformation programme including the implementation of Workday for HR, Finance, PSA and Payroll. This will replace the current PeopleSoft solution and several satellite applications. Alongside the programme, we are building a new support model and team to manage the ongoing support and change activity beyond the programme. The new support structure will also cover other BDO systems being implemented such as Microsoft Dynamics and a new risk on boarding system called Intapp. These application are part of a wider technology and business change initiative called Switch. You will be required to work as part of the Finance Product Team on the day to day management and support of Workday and related systems. Reporting to the Workday Finance Systems Team Leader, you will also manage change activities relating to the ongoing maintenance and improvements to the system. You'll also: Provide day to day 2nd and 3rd line support and administration of the Workday environment and other systems in use in Finance Support and provide knowledge to 1st line support teams - provide continual upskilling of team to enable more 1st call resolution and accurate triage of issues Assist with the transition of support processes from programme team and contract staff, through system stabilisation to steady-state BAU running Test, validate and implement Business Process changes in Workday (following review and change process) Run ad hoc reports / analyse data to support business queries Report, track, manage and escalate issues to other support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service delivery Work in close collaboration with the HR Product Support Team and IT Application Support Team - particularly on the resolution of cross functional or integration issues Ensure all changes to data and configuration within the systems are accurate, have all appropriate approvals, are made in a timely manner and ensure audit control Support and manage regular Workday feature upgrades and patching processes Educate Finance team, employees, and colleagues on systems in order to improve usability and use of the Finance systems You'll be someone with: Demonstrable understanding of Finance operations, accounting concepts and experience in Finance business processes Practical Workday Financials experience in a similar technical support role Exposure to Workday report writing and data structures Exposure to Workday data management processes such as EIB uploads Strong verbal and written communication skills to interact with Finance and IT clients and strong attention to detail Previous experience of working in similar support and administration role with Workday or similar Ideally have completed Workday Financials Fundamentals Training Experience of using ServiceNow or similar service management software Knowledge and experience of cross functional working on both Finance and HR processes an advantage You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 16, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate - like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are currently undertaking a major technology and business transformation programme including the implementation of Workday for HR, Finance, PSA and Payroll. This will replace the current PeopleSoft solution and several satellite applications. Alongside the programme, we are building a new support model and team to manage the ongoing support and change activity beyond the programme. The new support structure will also cover other BDO systems being implemented such as Microsoft Dynamics and a new risk on boarding system called Intapp. These application are part of a wider technology and business change initiative called Switch. You will be required to work as part of the Finance Product Team on the day to day management and support of Workday and related systems. Reporting to the Workday Finance Systems Team Leader, you will also manage change activities relating to the ongoing maintenance and improvements to the system. You'll also: Provide day to day 2nd and 3rd line support and administration of the Workday environment and other systems in use in Finance Support and provide knowledge to 1st line support teams - provide continual upskilling of team to enable more 1st call resolution and accurate triage of issues Assist with the transition of support processes from programme team and contract staff, through system stabilisation to steady-state BAU running Test, validate and implement Business Process changes in Workday (following review and change process) Run ad hoc reports / analyse data to support business queries Report, track, manage and escalate issues to other support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service delivery Work in close collaboration with the HR Product Support Team and IT Application Support Team - particularly on the resolution of cross functional or integration issues Ensure all changes to data and configuration within the systems are accurate, have all appropriate approvals, are made in a timely manner and ensure audit control Support and manage regular Workday feature upgrades and patching processes Educate Finance team, employees, and colleagues on systems in order to improve usability and use of the Finance systems You'll be someone with: Demonstrable understanding of Finance operations, accounting concepts and experience in Finance business processes Practical Workday Financials experience in a similar technical support role Exposure to Workday report writing and data structures Exposure to Workday data management processes such as EIB uploads Strong verbal and written communication skills to interact with Finance and IT clients and strong attention to detail Previous experience of working in similar support and administration role with Workday or similar Ideally have completed Workday Financials Fundamentals Training Experience of using ServiceNow or similar service management software Knowledge and experience of cross functional working on both Finance and HR processes an advantage You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
A market leading Defence client of ours is currently looking for Stress Engineer to come on board and work on the Mechanical Design of the next generation of Electro-Optic & RF Products. What you'll do as a Stress Engineer: Analyse and assess mechanical designs for strength, durability, performance and safety against regulatory and customer requirements using finite element techniques and classical hand calculations. Generate Finite Element Models and reports as per Leonardo UK requirements. Support the selection of manufacturing technologies and materials based on a sound understanding of material physical and mechanical properties and the mechanical fit, form and function of the product. Conduct structural and thermo-structural analyses of complex Products using Siemens NX. Advise/support on the development of mechanical structural designs to achieve the desired Product Requirements. Ensure compliance with all relevant legislative, regulatory and contractual requirements (based on recognised military/civil standards). Point of contact for assigned projects, advising on all aspects of stress and structural dynamics throughout the product lifecycle. Must Have's Application of a wide range of classical hand calculation techniques for static and dynamic loading conditions and fatigue assessment (Land, Naval or Airborne equipment). Experience of environmental test methods for design verification and working knowledge of design certification for land based and airborne equipment. Proven experience in the use of Finite Element Analysis software tools (preferably Siemens NX/Nastran) and techniques. Please contact Lewis for more information should you be interested - or (phone number removed) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Jun 16, 2025
Contractor
A market leading Defence client of ours is currently looking for Stress Engineer to come on board and work on the Mechanical Design of the next generation of Electro-Optic & RF Products. What you'll do as a Stress Engineer: Analyse and assess mechanical designs for strength, durability, performance and safety against regulatory and customer requirements using finite element techniques and classical hand calculations. Generate Finite Element Models and reports as per Leonardo UK requirements. Support the selection of manufacturing technologies and materials based on a sound understanding of material physical and mechanical properties and the mechanical fit, form and function of the product. Conduct structural and thermo-structural analyses of complex Products using Siemens NX. Advise/support on the development of mechanical structural designs to achieve the desired Product Requirements. Ensure compliance with all relevant legislative, regulatory and contractual requirements (based on recognised military/civil standards). Point of contact for assigned projects, advising on all aspects of stress and structural dynamics throughout the product lifecycle. Must Have's Application of a wide range of classical hand calculation techniques for static and dynamic loading conditions and fatigue assessment (Land, Naval or Airborne equipment). Experience of environmental test methods for design verification and working knowledge of design certification for land based and airborne equipment. Proven experience in the use of Finite Element Analysis software tools (preferably Siemens NX/Nastran) and techniques. Please contact Lewis for more information should you be interested - or (phone number removed) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Programme Test Manager Location: London + client travel (Hybrid Working Model) Type: Permanent Join Ten10, one of the UK's leading independent Quality Engineering, Software Testing, RPA, and DevOps consultancies. We provide innovative solutions that empower our customers to deliver quality software faster, more effectively, and more frequently. Due to our continued growth, we are excited to welcome a Programme Test Manager to our London-based delivery team. Why Join Us? Innovative Solutions: Work with cutting-edge technology in testing, automation, and DevOps. Career Growth: Access exceptional training, tailored development opportunities, and a clear career progression path. Supportive Environment: Enjoy a collaborative, dynamic culture that values innovation and team success. What You'll Do As a Programme Test Manager , you will: Provide strategic and technical leadership, delivering effective test strategies that balance technical and business risk. Define and implement test approaches for diverse delivery and technology landscapes, ensuring cost-effective and high-quality solutions. Offer expert guidance on test strategies, processes, tools, frameworks, and technologies. Lead the creation and implementation of complex test frameworks to support automation, integration, and continuous functional and non-functional testing. Stay ahead of emerging trends in delivery, testing, and technology, ensuring pragmatic adoption of new practices. Oversee large-scale test programmes across multiple workstreams, vendors, and delivery methodologies. Collaborate with delivery teams to ensure excellence in execution, offering support rather than driving day-to-day operations. What We're Looking For We are seeking a dynamic individual with: A strong background in managing and delivering exceptional test processes within complex environments. The ability to operate at both strategic and technical levels, adapting to varying delivery landscapes. Excellent communication skills to engage and influence technical and non-technical stakeholders. A passion for technology and testing, staying ahead of trends in areas such as continuous delivery, JavaScript-based testing tools, microservices, containerization, and DevOps practices. Exceptional understanding of modern testing techniques, tools, and technologies. What's in It for You? Holidays: 25 days annual leave (plus an extra day every year for the first three years) and a holiday buying scheme. Health Benefits: Comprehensive health plan covering medical, dental, optical, and alternative therapy treatments. Financial Support: Pension contributions (matched by employer up to 5%), season ticket loan, and bike-to-work scheme. Wellbeing: Subsidized gym memberships and flexible working arrangements. Culture: Regular team socials, sporting events, and annual celebrations including kick-off and Christmas parties. Development: Access to tailored training and development programs to support your career growth. Apply Today Take the next step in your career with Ten10. Be part of a forward-thinking team that's passionate about delivering excellence in Quality Engineering. Apply now and help shape the future of testing and technology!
Jun 16, 2025
Full time
Programme Test Manager Location: London + client travel (Hybrid Working Model) Type: Permanent Join Ten10, one of the UK's leading independent Quality Engineering, Software Testing, RPA, and DevOps consultancies. We provide innovative solutions that empower our customers to deliver quality software faster, more effectively, and more frequently. Due to our continued growth, we are excited to welcome a Programme Test Manager to our London-based delivery team. Why Join Us? Innovative Solutions: Work with cutting-edge technology in testing, automation, and DevOps. Career Growth: Access exceptional training, tailored development opportunities, and a clear career progression path. Supportive Environment: Enjoy a collaborative, dynamic culture that values innovation and team success. What You'll Do As a Programme Test Manager , you will: Provide strategic and technical leadership, delivering effective test strategies that balance technical and business risk. Define and implement test approaches for diverse delivery and technology landscapes, ensuring cost-effective and high-quality solutions. Offer expert guidance on test strategies, processes, tools, frameworks, and technologies. Lead the creation and implementation of complex test frameworks to support automation, integration, and continuous functional and non-functional testing. Stay ahead of emerging trends in delivery, testing, and technology, ensuring pragmatic adoption of new practices. Oversee large-scale test programmes across multiple workstreams, vendors, and delivery methodologies. Collaborate with delivery teams to ensure excellence in execution, offering support rather than driving day-to-day operations. What We're Looking For We are seeking a dynamic individual with: A strong background in managing and delivering exceptional test processes within complex environments. The ability to operate at both strategic and technical levels, adapting to varying delivery landscapes. Excellent communication skills to engage and influence technical and non-technical stakeholders. A passion for technology and testing, staying ahead of trends in areas such as continuous delivery, JavaScript-based testing tools, microservices, containerization, and DevOps practices. Exceptional understanding of modern testing techniques, tools, and technologies. What's in It for You? Holidays: 25 days annual leave (plus an extra day every year for the first three years) and a holiday buying scheme. Health Benefits: Comprehensive health plan covering medical, dental, optical, and alternative therapy treatments. Financial Support: Pension contributions (matched by employer up to 5%), season ticket loan, and bike-to-work scheme. Wellbeing: Subsidized gym memberships and flexible working arrangements. Culture: Regular team socials, sporting events, and annual celebrations including kick-off and Christmas parties. Development: Access to tailored training and development programs to support your career growth. Apply Today Take the next step in your career with Ten10. Be part of a forward-thinking team that's passionate about delivering excellence in Quality Engineering. Apply now and help shape the future of testing and technology!
The Royal Marsden NHS FT Pathology Services are committed to the highest level of quality in patient care and support for research. Our Clinical genomics laboratories have successfully completed initial ISO 15189 assessments and some reassessments. We wish to recruit a Quality Officer to work with the Clinical Genomics Operational team and the Pathology Quality management team to work in an exciting project to merge Molecular Diagnostics and Cytogenetics into one unified QMS and to develop further what has already been achieved and to lead the teams to future successes. The post holders will be responsible for working with staff across both units. You will need to be keen with good attention to detail, have a good working knowledge of ISO 15189:2012 and be able to carry out audits, root cause and trend analysis with a view to producing reports. Main duties of the job The key responsibility is to carry out compliance management for the Clinical Genomics laboratories department in conjunction with the Pathology Quality Manager and laboratory staff in Clinical Genomics. This role will be instrumental in implementing the necessary changes for the merge of Molecular Diagnostics and cytogenetics laboratories UKAS scopes and to, as a single UKAS Schedule of Accreditation, become increasingly more effective in the quality and regulatory compliance of its services to ISO 15189. Working for our organisation The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements. Detailed job description and main responsibilities For more information please refer to the job description and personal specification Ensuring departments are completing compliance tasks according to plan. Contribute to the Pathology quality annual management review. Manage the progress of outstanding actions, and records and coordinates new resulting actions as well as CAPA initiatives. Carry out the schedule for the auditing and surveillance of the quality management system for Clinical Genomics as directed by the Pathology Quality Manager. Monitors effectiveness of the quality management system in the department and reports back to the discipline leads and Pathology Quality Manager. Attend Quality and Risk Management Meetings, providing a comprehensive Quality Report for each discipline. Person specification Skills and Abilities Strong communication skills in all media including e-mail, phone Ability to teach / educate Ability to produce documents of publishable standard Ability to use in-house IT systems Competent in use of main Microsoft software applications Able to investigate and follow up non-conformances in any discipline Personal Qualities Career plan & educational aspirations Ability to interact with high grade staff and present negative findings Confident in dealing with staff Decision maker, can deal with unexpected situations Specific Experience BMS or BSc degree, HPC registration if BMS Evidence of continuing post registration study Higher degree or equivalent Qualification in quality management Ability to formulate, perform and evaluate staff training Knowledge of risk management and clinical governance issues Ability to plan for Trust targets Good understanding of the principles and practice of QMS Good understanding of ISO 15189 standard and associated documentation Ability to deal with nonconformities and plan follow up actions Chartered Scientist status if BMS Ability to work across units Willingness to represent Pathology at external meetings The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve. Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails. Flu Vaccination - What We Expect of our Staff At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust. Employer certification / accreditation badges
Jun 16, 2025
Full time
The Royal Marsden NHS FT Pathology Services are committed to the highest level of quality in patient care and support for research. Our Clinical genomics laboratories have successfully completed initial ISO 15189 assessments and some reassessments. We wish to recruit a Quality Officer to work with the Clinical Genomics Operational team and the Pathology Quality management team to work in an exciting project to merge Molecular Diagnostics and Cytogenetics into one unified QMS and to develop further what has already been achieved and to lead the teams to future successes. The post holders will be responsible for working with staff across both units. You will need to be keen with good attention to detail, have a good working knowledge of ISO 15189:2012 and be able to carry out audits, root cause and trend analysis with a view to producing reports. Main duties of the job The key responsibility is to carry out compliance management for the Clinical Genomics laboratories department in conjunction with the Pathology Quality Manager and laboratory staff in Clinical Genomics. This role will be instrumental in implementing the necessary changes for the merge of Molecular Diagnostics and cytogenetics laboratories UKAS scopes and to, as a single UKAS Schedule of Accreditation, become increasingly more effective in the quality and regulatory compliance of its services to ISO 15189. Working for our organisation The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements. Detailed job description and main responsibilities For more information please refer to the job description and personal specification Ensuring departments are completing compliance tasks according to plan. Contribute to the Pathology quality annual management review. Manage the progress of outstanding actions, and records and coordinates new resulting actions as well as CAPA initiatives. Carry out the schedule for the auditing and surveillance of the quality management system for Clinical Genomics as directed by the Pathology Quality Manager. Monitors effectiveness of the quality management system in the department and reports back to the discipline leads and Pathology Quality Manager. Attend Quality and Risk Management Meetings, providing a comprehensive Quality Report for each discipline. Person specification Skills and Abilities Strong communication skills in all media including e-mail, phone Ability to teach / educate Ability to produce documents of publishable standard Ability to use in-house IT systems Competent in use of main Microsoft software applications Able to investigate and follow up non-conformances in any discipline Personal Qualities Career plan & educational aspirations Ability to interact with high grade staff and present negative findings Confident in dealing with staff Decision maker, can deal with unexpected situations Specific Experience BMS or BSc degree, HPC registration if BMS Evidence of continuing post registration study Higher degree or equivalent Qualification in quality management Ability to formulate, perform and evaluate staff training Knowledge of risk management and clinical governance issues Ability to plan for Trust targets Good understanding of the principles and practice of QMS Good understanding of ISO 15189 standard and associated documentation Ability to deal with nonconformities and plan follow up actions Chartered Scientist status if BMS Ability to work across units Willingness to represent Pathology at external meetings The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve. Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails. Flu Vaccination - What We Expect of our Staff At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust. Employer certification / accreditation badges
A market leading Defence client of ours is currently looking for Stress Engineer to come on board and work on the Mechanical Design of the next generation of Electro-Optic & RF Products. What you'll do as a Stress Engineer: Analyse and assess mechanical designs for strength, durability, performance and safety against regulatory and customer requirements using finite element techniques and classical hand calculations. Generate Finite Element Models and reports as per Leonardo UK requirements. Support the selection of manufacturing technologies and materials based on a sound understanding of material physical and mechanical properties and the mechanical fit, form and function of the product. Conduct structural and thermo-structural analyses of complex Products using Siemens NX. Advise/support on the development of mechanical structural designs to achieve the desired Product Requirements. Ensure compliance with all relevant legislative, regulatory and contractual requirements (based on recognised military/civil standards). Point of contact for assigned projects, advising on all aspects of stress and structural dynamics throughout the product lifecycle. Must Have's Application of a wide range of classical hand calculation techniques for static and dynamic loading conditions and fatigue assessment (Land, Naval or Airborne equipment). Experience of environmental test methods for design verification and working knowledge of design certification for land based and airborne equipment. Proven experience in the use of Finite Element Analysis software tools (preferably Siemens NX/Nastran) and techniques. Please contact Lewis for more information should you be interested - or (phone number removed) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Jun 16, 2025
Contractor
A market leading Defence client of ours is currently looking for Stress Engineer to come on board and work on the Mechanical Design of the next generation of Electro-Optic & RF Products. What you'll do as a Stress Engineer: Analyse and assess mechanical designs for strength, durability, performance and safety against regulatory and customer requirements using finite element techniques and classical hand calculations. Generate Finite Element Models and reports as per Leonardo UK requirements. Support the selection of manufacturing technologies and materials based on a sound understanding of material physical and mechanical properties and the mechanical fit, form and function of the product. Conduct structural and thermo-structural analyses of complex Products using Siemens NX. Advise/support on the development of mechanical structural designs to achieve the desired Product Requirements. Ensure compliance with all relevant legislative, regulatory and contractual requirements (based on recognised military/civil standards). Point of contact for assigned projects, advising on all aspects of stress and structural dynamics throughout the product lifecycle. Must Have's Application of a wide range of classical hand calculation techniques for static and dynamic loading conditions and fatigue assessment (Land, Naval or Airborne equipment). Experience of environmental test methods for design verification and working knowledge of design certification for land based and airborne equipment. Proven experience in the use of Finite Element Analysis software tools (preferably Siemens NX/Nastran) and techniques. Please contact Lewis for more information should you be interested - or (phone number removed) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Customer Success Manager Could this be you? Are you driven by a passion for empowering learning and fostering growth? Do you excel at building lasting relationships and driving success for both individuals and organisations? If so, you might just be the perfect fit for our team. About Us: At Thinqi, we're on a mission to revolutionise learning experiences globally. Our vision is to establish ourselves as a global authority in Learning Technologies, innovating to enhance the performance of both individuals and organisations. Through our innovative software solutions, we empower learning and drive growth, enabling organisations to cultivate knowledge, enhance skills, and achieve strategic objectives. Who We're Looking For: We're seeking a dynamic individual to join us on our journey of transformation. As a Customer Success Manager, you'll play a pivotal role in driving success for our clients while embodying our company's core values. Your Mission: As a Guardian of Success, you'll serve as a trusted partner to our clients, guiding them towards achieving their learning and growth objectives. Your primary focus will be on driving customer success, not just customer service. Is This Job for You? If you're naturally curious, customer-focused, and empathetic, this role is tailor-made for you. Your strategic thinking, decision-making abilities, and knack for relationship building will be crucial in driving success for our clients. Your Responsibilities: As a Customer Success Manager, you'll: Provide an exceptional onboarding experience for new clients, leveraging your strategic thinking to understand their unique needs and objectives. Drive retention and maximise customer lifetime value by focusing on the success of each client, demonstrating empathy and understanding throughout the customer journey. Serve as a reassuring and professional point of contact for all client queries, ensuring issues are resolved promptly and effectively. Collaborate with cross-functional teams to co-construct and achieve KPIs that demonstrate business value to clients, embodying our value of continuous improvement. Identify opportunities for account growth and portfolio investment, leveraging your strategic thinking to drive business development initiatives. Develop lasting relationships with clients, embodying our value of customer-centricity and fostering long-term partnerships built on trust and integrity. Utilise emotional intelligence to understand and empathise with clients' needs and challenges, adapting your approach accordingly. Demonstrate grit and a desire to learn, continuously seeking out opportunities for improvement and acting on feedback. Work with leaders to set realistic goals and develop actionable plans to achieve them, exhibiting drive, decisiveness, and accountability for results. Communicate openly and effectively, fostering a culture of trust, maturity, and open communication within the team. Coach and develop team members, promoting continuous learning and growth. Utilise business acumen and strategic thinking to drive customer orientation and align customer success initiatives with overall business strategy and direction. Exhibit adaptability and resilience, remaining optimistic and resilient in challenging situations while seeking support when needed. What you will need Previous experience in customer success management is essential. Flexibility for travel as required. A qualification in Customer Success would be desirable. Exceptional communication skills, both written and verbal, with the ability to influence stakeholders at all levels. Able to demonstrate a history of adding value to key accounts and contributing towards success stories. Strong analytical skills with the ability to understand and apply data analysis techniques. Degree educated. Passion for learning and development. Benefits: Competitive salary - £40,000 - £50,000 depending on experience 25 days annual leave plus public holidays Workplace pension Ready for the Challenge? If you're ready to make a difference and join us in revolutionising learning experiences, we'd love to hear from you! To apply, please submit your CV along with a covering letter that outlines how your skills align with our mission at Thinqi.
Jun 16, 2025
Full time
Customer Success Manager Could this be you? Are you driven by a passion for empowering learning and fostering growth? Do you excel at building lasting relationships and driving success for both individuals and organisations? If so, you might just be the perfect fit for our team. About Us: At Thinqi, we're on a mission to revolutionise learning experiences globally. Our vision is to establish ourselves as a global authority in Learning Technologies, innovating to enhance the performance of both individuals and organisations. Through our innovative software solutions, we empower learning and drive growth, enabling organisations to cultivate knowledge, enhance skills, and achieve strategic objectives. Who We're Looking For: We're seeking a dynamic individual to join us on our journey of transformation. As a Customer Success Manager, you'll play a pivotal role in driving success for our clients while embodying our company's core values. Your Mission: As a Guardian of Success, you'll serve as a trusted partner to our clients, guiding them towards achieving their learning and growth objectives. Your primary focus will be on driving customer success, not just customer service. Is This Job for You? If you're naturally curious, customer-focused, and empathetic, this role is tailor-made for you. Your strategic thinking, decision-making abilities, and knack for relationship building will be crucial in driving success for our clients. Your Responsibilities: As a Customer Success Manager, you'll: Provide an exceptional onboarding experience for new clients, leveraging your strategic thinking to understand their unique needs and objectives. Drive retention and maximise customer lifetime value by focusing on the success of each client, demonstrating empathy and understanding throughout the customer journey. Serve as a reassuring and professional point of contact for all client queries, ensuring issues are resolved promptly and effectively. Collaborate with cross-functional teams to co-construct and achieve KPIs that demonstrate business value to clients, embodying our value of continuous improvement. Identify opportunities for account growth and portfolio investment, leveraging your strategic thinking to drive business development initiatives. Develop lasting relationships with clients, embodying our value of customer-centricity and fostering long-term partnerships built on trust and integrity. Utilise emotional intelligence to understand and empathise with clients' needs and challenges, adapting your approach accordingly. Demonstrate grit and a desire to learn, continuously seeking out opportunities for improvement and acting on feedback. Work with leaders to set realistic goals and develop actionable plans to achieve them, exhibiting drive, decisiveness, and accountability for results. Communicate openly and effectively, fostering a culture of trust, maturity, and open communication within the team. Coach and develop team members, promoting continuous learning and growth. Utilise business acumen and strategic thinking to drive customer orientation and align customer success initiatives with overall business strategy and direction. Exhibit adaptability and resilience, remaining optimistic and resilient in challenging situations while seeking support when needed. What you will need Previous experience in customer success management is essential. Flexibility for travel as required. A qualification in Customer Success would be desirable. Exceptional communication skills, both written and verbal, with the ability to influence stakeholders at all levels. Able to demonstrate a history of adding value to key accounts and contributing towards success stories. Strong analytical skills with the ability to understand and apply data analysis techniques. Degree educated. Passion for learning and development. Benefits: Competitive salary - £40,000 - £50,000 depending on experience 25 days annual leave plus public holidays Workplace pension Ready for the Challenge? If you're ready to make a difference and join us in revolutionising learning experiences, we'd love to hear from you! To apply, please submit your CV along with a covering letter that outlines how your skills align with our mission at Thinqi.
Technical Account Manager - ISV, ES - ANZ Job ID: Amazon Web Services Australia Pty Ltd As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle. You have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. You preferably have software engineering, SRE and / or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred. A day in the life Every day will bring new and exciting challenges on the job while you: • Act as a single point of contact to Enterprise Accounts • Understand your customers outcomes and business goals • Make AWS service improvement recommendations that fit with your customer strategy and architecture • Evaluate, analyze and present periodic reviews of operational performance to customers • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning • Champion and advocate for customer requirements within AWS (e.g. feature request) • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns • Share knowledge and innovate with some of the leading technologists around the world • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible • Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS BASIC QUALIFICATIONS - Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Software Engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles. PREFERRED QUALIFICATIONS - Computer Science or Math background. - Working knowledge of software development practices and technologies - Experience working with AWS technologies - Solid understanding of technology budget management Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jun 16, 2025
Full time
Technical Account Manager - ISV, ES - ANZ Job ID: Amazon Web Services Australia Pty Ltd As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle. You have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. You preferably have software engineering, SRE and / or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred. A day in the life Every day will bring new and exciting challenges on the job while you: • Act as a single point of contact to Enterprise Accounts • Understand your customers outcomes and business goals • Make AWS service improvement recommendations that fit with your customer strategy and architecture • Evaluate, analyze and present periodic reviews of operational performance to customers • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning • Champion and advocate for customer requirements within AWS (e.g. feature request) • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns • Share knowledge and innovate with some of the leading technologists around the world • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible • Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS BASIC QUALIFICATIONS - Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Software Engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles. PREFERRED QUALIFICATIONS - Computer Science or Math background. - Working knowledge of software development practices and technologies - Experience working with AWS technologies - Solid understanding of technology budget management Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
The Organisation The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year. We are now looking for a Junior Technical Support Engineer to join us on a full-time basis, working 36 hours per week, for a six- month fixed term contract. The Benefits Salary of £27,864 - £31,393 per annum, depending on experience (pro rata) 26 days' annual leave (pro rata) plus public holidays Pension scheme (3% employee contribution; up to 10% employer contribution) Private medical insurance and healthcare cash plan Employee assistance programme and access to mental health first aiders Learning and development opportunities Cycle to work scheme Offices in a beautiful location This is an exciting opportunity for a customer-focused IT professional with first-line support experience and a Microsoft 365 qualification to join our dedicated organisation. You ll have the chance to build your IT support experience and develop an impressive portfolio of expertise whilst enjoying plenty of learning and development opportunities to help you grow. So, if you're ready to take the next step in your IT career while supporting the vital work of a national charity, we d love to hear from you. The Role As a Junior Technical Support Engineer, you will provide essential first-line IT support to ensure the smooth operation of our infrastructure across multiple sites. Working with the IT Infrastructure Manager and senior engineers, you will resolve helpdesk incidents, provide on-site technical support, and maintain hardware across park locations. You will also conduct account administration tasks such as password resets, access management in Active Directory, and assisting third-party providers during site visits. Additionally, you will: Support desktop installations, printer maintenance, and basic network troubleshooting Respond to hardware and software queries by phone or email Help develop IT strategy through technical input and ongoing learning Gather infrastructure data and contribute to documentation efforts About You To be considered as a Junior Technical Support Engineer, you will need: Experience working in a busy office environment, providing 1st line support to colleagues Excellent customer service skills Microsoft 365 Fundamentals qualification A full, valid driving licence Other organisations may call this role 1st Line Support Technician, Trainee Technical Support Engineer, Service Desk Technician, Helpdesk Support Technician, IT Support Technician, or Technical Support Analyst. We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion. So, if you are interested in this unique opportunity as a Junior Technical Support Engineer, please apply via the button shown. Successful candidates will be appointed on merit.
Jun 16, 2025
Full time
The Organisation The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year. We are now looking for a Junior Technical Support Engineer to join us on a full-time basis, working 36 hours per week, for a six- month fixed term contract. The Benefits Salary of £27,864 - £31,393 per annum, depending on experience (pro rata) 26 days' annual leave (pro rata) plus public holidays Pension scheme (3% employee contribution; up to 10% employer contribution) Private medical insurance and healthcare cash plan Employee assistance programme and access to mental health first aiders Learning and development opportunities Cycle to work scheme Offices in a beautiful location This is an exciting opportunity for a customer-focused IT professional with first-line support experience and a Microsoft 365 qualification to join our dedicated organisation. You ll have the chance to build your IT support experience and develop an impressive portfolio of expertise whilst enjoying plenty of learning and development opportunities to help you grow. So, if you're ready to take the next step in your IT career while supporting the vital work of a national charity, we d love to hear from you. The Role As a Junior Technical Support Engineer, you will provide essential first-line IT support to ensure the smooth operation of our infrastructure across multiple sites. Working with the IT Infrastructure Manager and senior engineers, you will resolve helpdesk incidents, provide on-site technical support, and maintain hardware across park locations. You will also conduct account administration tasks such as password resets, access management in Active Directory, and assisting third-party providers during site visits. Additionally, you will: Support desktop installations, printer maintenance, and basic network troubleshooting Respond to hardware and software queries by phone or email Help develop IT strategy through technical input and ongoing learning Gather infrastructure data and contribute to documentation efforts About You To be considered as a Junior Technical Support Engineer, you will need: Experience working in a busy office environment, providing 1st line support to colleagues Excellent customer service skills Microsoft 365 Fundamentals qualification A full, valid driving licence Other organisations may call this role 1st Line Support Technician, Trainee Technical Support Engineer, Service Desk Technician, Helpdesk Support Technician, IT Support Technician, or Technical Support Analyst. We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion. So, if you are interested in this unique opportunity as a Junior Technical Support Engineer, please apply via the button shown. Successful candidates will be appointed on merit.
About us Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment. Citizens Advice Liverpool is looking to recruit Help to Claim advisers with knowledge and experience of welfare benefits to join their team. The successful candidates will provide end to end telephone and web chat support for new Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit. You will also be able to identify clients who due to transition to Universal Credit via Managed Migration and support them through the process and application. You will be confident in your ICT skills to support clients in making their claim. You ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, as well as a commitment to the aims and principles of the Citizens Advice Service. About the Role Advice Giving Provide advice through telephone and webchat Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities Supporting clients to use ICT to make their new Universal Credit claim Use Citizens Advice resources to find, interpret and communicate the relevant information to clients Complete benefits checks when appropriate Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary using appropriate communication skills and channels. Refer internally or to other specialist agencies as appropriate. Ensure that all work meets quality standards and the requirements of the funder Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Complete the required training to comply with quality assurance processes Research and campaigns Support our research and campaigns work through various channels including case studies, data collection and client consent Professional development Keep up to date with legislation, policies and procedures and undertake appropriate training Read relevant publications Attend relevant internal and external meetings as agreed with the line manager Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate Administration Use of telephony and IT equipment for multichannel delivery of advice services Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis Ensure that all work conforms to your organisation s systems and procedures Other duties and responsibilities Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service Demonstrate commitment to the aims and policies of Citizens Advice Abide by health and safety guidelines and share responsibility for own safety and that of colleagues Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm. Requirements Recent knowledge and experience of the benefits systems, including experience of carrying out accurate benefit check calculations in a professional setting Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate Experience of providing advice through telephone and web chat Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them Ability to interpret complex information and convey it in a way that is understandable to clients. Good ICT knowledge with an ability to support clients with their online claim application Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants. Assist with research and campaigns works by providing information about clients circumstances Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies. Ability to meet targets and excel against objectives. Ability and willingness to work both on own initiative and as part of a team.
Jun 16, 2025
Full time
About us Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment. Citizens Advice Liverpool is looking to recruit Help to Claim advisers with knowledge and experience of welfare benefits to join their team. The successful candidates will provide end to end telephone and web chat support for new Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit. You will also be able to identify clients who due to transition to Universal Credit via Managed Migration and support them through the process and application. You will be confident in your ICT skills to support clients in making their claim. You ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, as well as a commitment to the aims and principles of the Citizens Advice Service. About the Role Advice Giving Provide advice through telephone and webchat Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities Supporting clients to use ICT to make their new Universal Credit claim Use Citizens Advice resources to find, interpret and communicate the relevant information to clients Complete benefits checks when appropriate Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary using appropriate communication skills and channels. Refer internally or to other specialist agencies as appropriate. Ensure that all work meets quality standards and the requirements of the funder Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Complete the required training to comply with quality assurance processes Research and campaigns Support our research and campaigns work through various channels including case studies, data collection and client consent Professional development Keep up to date with legislation, policies and procedures and undertake appropriate training Read relevant publications Attend relevant internal and external meetings as agreed with the line manager Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate Administration Use of telephony and IT equipment for multichannel delivery of advice services Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis Ensure that all work conforms to your organisation s systems and procedures Other duties and responsibilities Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service Demonstrate commitment to the aims and policies of Citizens Advice Abide by health and safety guidelines and share responsibility for own safety and that of colleagues Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm. Requirements Recent knowledge and experience of the benefits systems, including experience of carrying out accurate benefit check calculations in a professional setting Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate Experience of providing advice through telephone and web chat Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them Ability to interpret complex information and convey it in a way that is understandable to clients. Good ICT knowledge with an ability to support clients with their online claim application Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants. Assist with research and campaigns works by providing information about clients circumstances Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies. Ability to meet targets and excel against objectives. Ability and willingness to work both on own initiative and as part of a team.
Berry Recruitment are NOW hiring for a committed and experienced Marketing/Communications Manager - Field Marketing to work for a company in Reading, Berkshire. My client's EMEA Applications Marketing team is looking for a results-oriented, enthusiastic and creative UK & Ireland Field Marketing Manager to undertake a multi-faceted role leading the front line of our field engagement activities. The successful candidate must come with a passion to make a difference, be commercially minded with a proven track record as a business partner to Sales & Business Development and be adept across the entire marketing mix. Role: Marketing/Communications - Field Marketing. Salary: 20 - 40 per hour Hours: 37.5 Per Week Location: Reading, Berkshire Dates: Temporary Contract - 12 months This role is hybrid with the successful candidate contracted with Reading, London or one of the branches Key Responsibilities of the Marketing/Communications - Field Marketing: Planning and Execution Work within the UK & Ireland Applications field marketing team to plan and manage the execution of marketing campaigns using the full marketing mix to build awareness, generate new business leads or progress prospects through the funnel. Support Outbound call campaign execution with messaging and touch plan support and enablement (sales activation) Collaborate with Global and EMEA Campaign, Digital, Event and Partner marketing teams, and PR, to agree and maintain a regional calendar of marketing activities. Campaign Analysis and Reporting Review the performance of regional campaigns across all channels with marketing management. Provide detailed analysis and commentary, make recommendations, and implement changes where necessary to ensure lead and pipeline targets are met. Forecast and monitor ongoing lead and pipeline attainment against target and work with the wider Marketing team to recommend appropriate actions to achieve and exceed expectations. Provide sales leaders with campaign reporting and execution metrics. Stakeholder Management and Communication Form direct and collaborative relationships with your sales stakeholders, ensuring sales priorities are met within all marketing campaigns and activities. Work with Business Development and Sales stakeholders to understand regional GTM segmentation and sales plays to feed into campaign planning, segmentation and monitoring. Develop and deliver campaign briefings and provide the necessary information and support to the relevant sales reps to ensure success. Work closely with Business Development and Sales teams to plan activity, report on campaign performance and obtain feedback. Manage third-party vendors and publishers to maximise reach and campaign effectiveness About you: Marketing qualifications (preferable) Minimum 5 years' experience in the delivery of multi-channel marketing campaigns and events within a B2B organisation. Software, technology and UK Public Sector industry experience is a plus. Attention to detail, follow-through and deadline compliance. Strong project management skills. Experience of working with complex teams and across multiple geographies and cultures. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Jun 16, 2025
Contractor
Berry Recruitment are NOW hiring for a committed and experienced Marketing/Communications Manager - Field Marketing to work for a company in Reading, Berkshire. My client's EMEA Applications Marketing team is looking for a results-oriented, enthusiastic and creative UK & Ireland Field Marketing Manager to undertake a multi-faceted role leading the front line of our field engagement activities. The successful candidate must come with a passion to make a difference, be commercially minded with a proven track record as a business partner to Sales & Business Development and be adept across the entire marketing mix. Role: Marketing/Communications - Field Marketing. Salary: 20 - 40 per hour Hours: 37.5 Per Week Location: Reading, Berkshire Dates: Temporary Contract - 12 months This role is hybrid with the successful candidate contracted with Reading, London or one of the branches Key Responsibilities of the Marketing/Communications - Field Marketing: Planning and Execution Work within the UK & Ireland Applications field marketing team to plan and manage the execution of marketing campaigns using the full marketing mix to build awareness, generate new business leads or progress prospects through the funnel. Support Outbound call campaign execution with messaging and touch plan support and enablement (sales activation) Collaborate with Global and EMEA Campaign, Digital, Event and Partner marketing teams, and PR, to agree and maintain a regional calendar of marketing activities. Campaign Analysis and Reporting Review the performance of regional campaigns across all channels with marketing management. Provide detailed analysis and commentary, make recommendations, and implement changes where necessary to ensure lead and pipeline targets are met. Forecast and monitor ongoing lead and pipeline attainment against target and work with the wider Marketing team to recommend appropriate actions to achieve and exceed expectations. Provide sales leaders with campaign reporting and execution metrics. Stakeholder Management and Communication Form direct and collaborative relationships with your sales stakeholders, ensuring sales priorities are met within all marketing campaigns and activities. Work with Business Development and Sales stakeholders to understand regional GTM segmentation and sales plays to feed into campaign planning, segmentation and monitoring. Develop and deliver campaign briefings and provide the necessary information and support to the relevant sales reps to ensure success. Work closely with Business Development and Sales teams to plan activity, report on campaign performance and obtain feedback. Manage third-party vendors and publishers to maximise reach and campaign effectiveness About you: Marketing qualifications (preferable) Minimum 5 years' experience in the delivery of multi-channel marketing campaigns and events within a B2B organisation. Software, technology and UK Public Sector industry experience is a plus. Attention to detail, follow-through and deadline compliance. Strong project management skills. Experience of working with complex teams and across multiple geographies and cultures. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.