2nd Line IT Support Analyst

2nd Line IT Support Analyst

c. 32,000

Hybrid, Leeds

Permanent

Role Overview:

Call all IT Support Technicians! Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills?

I'm working with a Leeds based organisation who are looking for an experienced IT Support Analyst to provide 2nd line support to users, dealing with desktop, software, and printer issues.

Main Responsibilities:

• Providing operational support to users via the IT Helpdesk
• Assisting users via email, phone, or in person, reacting to support queries
• Support the configuration and deployment of network infrastructure (wireless access points, routers / switches, patching)
• Provide advice across several devices and OS (Windows 10, IOS, Mac OSX)
• Identify new opportunities to improve the service delivery of the Helpdesk, ensuring its efficiency going forward

Required Experience / Qualifications:

• Relevant degree or industry specific qualification (CNNA, MCSA, CCNP)
• 2+ years' experience in a similar service-desk / helpdesk type role, with hands-on experience supporting users in a face-to-face environment
• Experience supporting Windows Server and Desktop / OSX operating systems
• Experience managing active directory services
• Proven experience with one or more of the following - Linux / SQL / SharePoint / Cisco

Desirable Experience:

• Knowledge of Python

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.