My client based near St Neots, Cambridgeshire are seeking a proactive, customer-focused IT Administrator to join their dynamic IT team. In this role, you will be responsible for managing and supporting their cloud-based IT infrastructure, focusing on: Microsoft 365 Entra Intune Samsung Knox Cambium for network infrastructure You will play a critical role in ensuring the systems, networks, and hardware work seamlessly across the organisation, enabling the teams to perform their roles with maximum efficiency. The ideal candidate will have a strong background in cloud technologies, mobile device management, and network infrastructure. Role Overview: As the IT Support Administrator, you will be responsible for the management and support of the cloud-based systems. You will ensure all IT systems, applications, networks, and hardware are running optimally, providing excellent support and training to users. Youll also collaborate with the Head of IT to continually improve processes, security, and efficiency across the IT environment. Key Responsibilities: Microsoft 365 Administration (Cloud-Based) Entra ID Management Mobile Device Management (MDM) Network Infrastructure Management (Cambium) Issue Resolution Helpdesk Management Desk-Side & Remote Support Documentation & Reporting Security & Compliance Training & Development Hardware Deployment & Integration Supplier & Vendor Liaison Continuous Improvement Skills and Qualifications: Strong experience in managing Microsoft 365 (in a cloud-based environment, Proficiency in Entra (formerly Azure Active Directory) for identity and access management, including MFA, conditional access, and user lifecycle management. Hands-on experience in managing mobile devices using Microsoft Intune and Samsung Knox. Ability to configure and enforce security policies across various devices (Windows, Android, and iOS). Experience with managing and troubleshooting Cambium wireless network equipment, including routers, switches, and access points. Ability to configure and maintain secure, high-performance networks. Knowledge of cloud security tools, including Microsoft Defender, and best practices for securing cloud-based resources and data. Experience in maintaining compliance with GDPR and other data protection regulations. Strong understanding of IT systems, networks, hardware, and software. Proficiency in Microsoft Teams, SharePoint, OneDrive, and cloud-based applications. Experience with Windows Server (2016, 2019, 2022), Windows 10/11, and Active Directory. Familiarity with Android OS and Apple Mac OS, including iOS. IT-related certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Modern Desktop Administrator Associate) are desirable but not essential. Previous Experience: Proven experience in cloud-based IT support, systems administration, and desktop support. Hands-on experience with mobile device management (MDM), specifically using Intune and Samsung Knox. Experience in administering and supporting Microsoft 365 services and cloud-based applications. Experience in managing and troubleshooting network infrastructure, particularly Cambium wireless and networking solutions. Familiarity with IT ticketing systems, ITIL practices, and service desk operations. Knowledge of IT security and cloud best practices, including endpoint security management. If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed). INDHUN
Apr 29, 2025
Full time
My client based near St Neots, Cambridgeshire are seeking a proactive, customer-focused IT Administrator to join their dynamic IT team. In this role, you will be responsible for managing and supporting their cloud-based IT infrastructure, focusing on: Microsoft 365 Entra Intune Samsung Knox Cambium for network infrastructure You will play a critical role in ensuring the systems, networks, and hardware work seamlessly across the organisation, enabling the teams to perform their roles with maximum efficiency. The ideal candidate will have a strong background in cloud technologies, mobile device management, and network infrastructure. Role Overview: As the IT Support Administrator, you will be responsible for the management and support of the cloud-based systems. You will ensure all IT systems, applications, networks, and hardware are running optimally, providing excellent support and training to users. Youll also collaborate with the Head of IT to continually improve processes, security, and efficiency across the IT environment. Key Responsibilities: Microsoft 365 Administration (Cloud-Based) Entra ID Management Mobile Device Management (MDM) Network Infrastructure Management (Cambium) Issue Resolution Helpdesk Management Desk-Side & Remote Support Documentation & Reporting Security & Compliance Training & Development Hardware Deployment & Integration Supplier & Vendor Liaison Continuous Improvement Skills and Qualifications: Strong experience in managing Microsoft 365 (in a cloud-based environment, Proficiency in Entra (formerly Azure Active Directory) for identity and access management, including MFA, conditional access, and user lifecycle management. Hands-on experience in managing mobile devices using Microsoft Intune and Samsung Knox. Ability to configure and enforce security policies across various devices (Windows, Android, and iOS). Experience with managing and troubleshooting Cambium wireless network equipment, including routers, switches, and access points. Ability to configure and maintain secure, high-performance networks. Knowledge of cloud security tools, including Microsoft Defender, and best practices for securing cloud-based resources and data. Experience in maintaining compliance with GDPR and other data protection regulations. Strong understanding of IT systems, networks, hardware, and software. Proficiency in Microsoft Teams, SharePoint, OneDrive, and cloud-based applications. Experience with Windows Server (2016, 2019, 2022), Windows 10/11, and Active Directory. Familiarity with Android OS and Apple Mac OS, including iOS. IT-related certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Modern Desktop Administrator Associate) are desirable but not essential. Previous Experience: Proven experience in cloud-based IT support, systems administration, and desktop support. Hands-on experience with mobile device management (MDM), specifically using Intune and Samsung Knox. Experience in administering and supporting Microsoft 365 services and cloud-based applications. Experience in managing and troubleshooting network infrastructure, particularly Cambium wireless and networking solutions. Familiarity with IT ticketing systems, ITIL practices, and service desk operations. Knowledge of IT security and cloud best practices, including endpoint security management. If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed). INDHUN
Senior Systems Administrator Department: Technology Employment Type: Permanent - Full Time Location: London Description The System Administration team (Infra-SysOps or SA) is responsible for maintaining, upgrading, and managing Reward's software, hardware, and IT networks, including data center and office LANs. At the heart of this role is a commitment to ensuring the seamless daily IT operations of over 200 employees . A key focus of this role is to minimize IT friction for London-based staff, ensuring they can work efficiently without unnecessary blockers. Success in this position requires proactiveness, resourcefulness, critical thinking, and strong communication skills . The ideal candidate should be able to diagnose and resolve issues quickly while providing clear updates to stakeholders. Additionally, they must be patient and adaptable , effectively communicating with interdisciplinary teams and mentoring junior and mid-level System Administrators within the team. The ultimate goal is to ensure high availability, stability, and efficiency across Reward's IT infrastructure, maintaining SLAs and minimizing downtime. Since our employees are our greatest asset, this role is essential in ensuring they feel IT-empowered and supported to perform at their best. Key Responsibilities Onsite London office 3 days per week (rota with other team members) Occasionally may need to travel to Belfast office (adhoc support if when required) Server support - Travel to Datacentre to install new, manage, upgrade break fix Production Server services onsite (Central London) carry out regular BAU monitoring and remediation works IT Support (ZenDesk) - Proactive Daily monitoring and actioning of tickets is vital to a smooth painfree IT systems and processes Providing proactive day to day management and support for Internet related infrastructure, including servers, routers, switches, VPN tunnels and personal VPN tokens, firewalls, mobile devices, tablets, wireless internet (wireless access points), and backup systems, within mission critical environments. Managing, tracking and trouble-shooting issues, change controls, bespoke project rollouts and live fault escalations Team player - Support and knowledge share to more Junior or Mid level SysAdmins Release management & patching practices need to be followed and adhered too Staff assistance and support for all IT system related queries (ZenDesk IT Helpdesk system) Maintaining a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems Improving process development, documentation and knowledge dissemination Provision of out of hours support, with potential for oncall at some point Improving system & automating repetitive jobs Liaise closely with internal /external contacts to monitor and maintain current infrastructure while driving new technical projects forward Liaising with suppliers and ordering hardware, software and consumables when required Information security - Assisting in ensuring the Security of all IT systems in compliance with our PCI-DSS & ISO27001 Information Security certifications Skills Knowledge and Expertise Good knowledge with network routing, load balancers and switches, Intel-based server hardware, TCP/IP, DNS and other Internet related technologies: DHCP, VLANs, VPNs, Firewalls, IPS/IDS The ability to support Windows Server 2019, 2022, Windows 10-11 desktop platforms to a very good level, Mac OSX is also desirable experience Excellent hardware, technical trouble shooting and support knowledge - Laptops, Desktops and Servers, Firewalls, Load balancers, Switches, NAS backups etc. Experience with network routing, load balancers and switches (Data centre & Office based setups) Experience building, deploying, implementing and trouble shooting Servers, SANs, hardware devices Experience working in pressure Server failover and backup restore situations with many moving parts and factors, out of box thinking at times Excellent communication, interpersonal skills, problem solving skills with strong attention to detail Initiative and ability to work in high change environments Excellent written and verbal communication (to technical and business) Strong proactive approach to updating documentation Strong team and collaboration skills Excellent work and task planning abilities, including time management Able to cope with many different projects and initiatives simultaneously, and to deliver under pressure Able to work autonomously and learn quickly Good problem-solving skills Willing to learn new skills and happy to take on new challenges Benefits Annual Leave: 25 days + bank holidays Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent) Flexible working options: we are operating a hybrid working model with 3 days a week from the office Pension: Hargreaves Lansdown - 6% matched contribution Employee share scheme Generous family friendly cover Private healthcare - Bupa Income protection Critical illness cover Life insurance cover Dental cover Optical cover Yulife app for access to employee wellbeing and discounts Perks at Work, cashback/discount shopping site Employee referral scheme Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans Volunteering program Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!) Team socials
Feb 21, 2025
Full time
Senior Systems Administrator Department: Technology Employment Type: Permanent - Full Time Location: London Description The System Administration team (Infra-SysOps or SA) is responsible for maintaining, upgrading, and managing Reward's software, hardware, and IT networks, including data center and office LANs. At the heart of this role is a commitment to ensuring the seamless daily IT operations of over 200 employees . A key focus of this role is to minimize IT friction for London-based staff, ensuring they can work efficiently without unnecessary blockers. Success in this position requires proactiveness, resourcefulness, critical thinking, and strong communication skills . The ideal candidate should be able to diagnose and resolve issues quickly while providing clear updates to stakeholders. Additionally, they must be patient and adaptable , effectively communicating with interdisciplinary teams and mentoring junior and mid-level System Administrators within the team. The ultimate goal is to ensure high availability, stability, and efficiency across Reward's IT infrastructure, maintaining SLAs and minimizing downtime. Since our employees are our greatest asset, this role is essential in ensuring they feel IT-empowered and supported to perform at their best. Key Responsibilities Onsite London office 3 days per week (rota with other team members) Occasionally may need to travel to Belfast office (adhoc support if when required) Server support - Travel to Datacentre to install new, manage, upgrade break fix Production Server services onsite (Central London) carry out regular BAU monitoring and remediation works IT Support (ZenDesk) - Proactive Daily monitoring and actioning of tickets is vital to a smooth painfree IT systems and processes Providing proactive day to day management and support for Internet related infrastructure, including servers, routers, switches, VPN tunnels and personal VPN tokens, firewalls, mobile devices, tablets, wireless internet (wireless access points), and backup systems, within mission critical environments. Managing, tracking and trouble-shooting issues, change controls, bespoke project rollouts and live fault escalations Team player - Support and knowledge share to more Junior or Mid level SysAdmins Release management & patching practices need to be followed and adhered too Staff assistance and support for all IT system related queries (ZenDesk IT Helpdesk system) Maintaining a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems Improving process development, documentation and knowledge dissemination Provision of out of hours support, with potential for oncall at some point Improving system & automating repetitive jobs Liaise closely with internal /external contacts to monitor and maintain current infrastructure while driving new technical projects forward Liaising with suppliers and ordering hardware, software and consumables when required Information security - Assisting in ensuring the Security of all IT systems in compliance with our PCI-DSS & ISO27001 Information Security certifications Skills Knowledge and Expertise Good knowledge with network routing, load balancers and switches, Intel-based server hardware, TCP/IP, DNS and other Internet related technologies: DHCP, VLANs, VPNs, Firewalls, IPS/IDS The ability to support Windows Server 2019, 2022, Windows 10-11 desktop platforms to a very good level, Mac OSX is also desirable experience Excellent hardware, technical trouble shooting and support knowledge - Laptops, Desktops and Servers, Firewalls, Load balancers, Switches, NAS backups etc. Experience with network routing, load balancers and switches (Data centre & Office based setups) Experience building, deploying, implementing and trouble shooting Servers, SANs, hardware devices Experience working in pressure Server failover and backup restore situations with many moving parts and factors, out of box thinking at times Excellent communication, interpersonal skills, problem solving skills with strong attention to detail Initiative and ability to work in high change environments Excellent written and verbal communication (to technical and business) Strong proactive approach to updating documentation Strong team and collaboration skills Excellent work and task planning abilities, including time management Able to cope with many different projects and initiatives simultaneously, and to deliver under pressure Able to work autonomously and learn quickly Good problem-solving skills Willing to learn new skills and happy to take on new challenges Benefits Annual Leave: 25 days + bank holidays Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent) Flexible working options: we are operating a hybrid working model with 3 days a week from the office Pension: Hargreaves Lansdown - 6% matched contribution Employee share scheme Generous family friendly cover Private healthcare - Bupa Income protection Critical illness cover Life insurance cover Dental cover Optical cover Yulife app for access to employee wellbeing and discounts Perks at Work, cashback/discount shopping site Employee referral scheme Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans Volunteering program Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!) Team socials
Frontline Recruitment Weymouth are seeking a skilled and proactive IT Systems Administrator & Helpdesk Coordinator to oversee the administration, maintenance, and support for our client with their IT systems and services. This role involves managing IT infrastructure, resolving technical issues, supporting users, and collaborating with third-party suppliers to ensure the seamless operation of IT services. This is a permanent, full-time job. Key Responsibilities: Provide helpdesk support to resolve IT hardware and software incidents. Maintain IT infrastructure, including networking, switches, printers, and Wi-Fi. Manage and update services such as email, telephony, and video conferencing. Maintain and support the virtual environment, SAN storage, and backup systems. Create and update system documentation, processes, and procedures. Coordinate with third-party suppliers and support companies. Contribute to IT-related project work and change requests. Support remote and mobile users with IT needs. Maintain servers and services, including SQL, TMS, and domain controllers. Oversee security systems such as firewalls, antivirus, and door entry systems. Provide IT support for CCTV, factory machines, and other integrated systems. Assemble and dismantle hardware within safety and legal guidelines. Handle software/hardware procurement and license renewals. Act as the coordinator for the local helpdesk system, escalating issues as needed. Perform additional duties as required. Key Competencies and Behaviours: Calm, methodical approach to problem-solving. Independent yet effective team collaborator. Strong task prioritisation and time management skills. Quick learner with the ability to adopt new technologies. Excellent verbal and written communication skills. Essential: Technically competent in the main systems admin areas. Proven experience as an IT Systems Administrator or Engineer. Preferred: Proficiency in 1st, 2nd, and 3rd line IT support. Knowledge of networking, switches, VLANs, and Wi-Fi. Expertise in Active Directory, Microsoft Office, and Windows Server/Windows 10+. Familiarity with ESXi/VMware virtualisation, SAN storage, and Veeam backup. Experience with manufacturing machinery integration, IP CCTV, and firewalls. Understanding of MPLS networks, VoIP systems, and ERP systems (e.g., MS Dynamics NAV). Working Days: Monday to Friday For more information please get in touch by calling our office on (phone number removed) (landline) or (phone number removed) (mobile). Job Types: Full-time, Permanent Benefits: Company pension Free parking On-site parking Schedule: Monday to Friday Work Location: In person
Feb 12, 2025
Full time
Frontline Recruitment Weymouth are seeking a skilled and proactive IT Systems Administrator & Helpdesk Coordinator to oversee the administration, maintenance, and support for our client with their IT systems and services. This role involves managing IT infrastructure, resolving technical issues, supporting users, and collaborating with third-party suppliers to ensure the seamless operation of IT services. This is a permanent, full-time job. Key Responsibilities: Provide helpdesk support to resolve IT hardware and software incidents. Maintain IT infrastructure, including networking, switches, printers, and Wi-Fi. Manage and update services such as email, telephony, and video conferencing. Maintain and support the virtual environment, SAN storage, and backup systems. Create and update system documentation, processes, and procedures. Coordinate with third-party suppliers and support companies. Contribute to IT-related project work and change requests. Support remote and mobile users with IT needs. Maintain servers and services, including SQL, TMS, and domain controllers. Oversee security systems such as firewalls, antivirus, and door entry systems. Provide IT support for CCTV, factory machines, and other integrated systems. Assemble and dismantle hardware within safety and legal guidelines. Handle software/hardware procurement and license renewals. Act as the coordinator for the local helpdesk system, escalating issues as needed. Perform additional duties as required. Key Competencies and Behaviours: Calm, methodical approach to problem-solving. Independent yet effective team collaborator. Strong task prioritisation and time management skills. Quick learner with the ability to adopt new technologies. Excellent verbal and written communication skills. Essential: Technically competent in the main systems admin areas. Proven experience as an IT Systems Administrator or Engineer. Preferred: Proficiency in 1st, 2nd, and 3rd line IT support. Knowledge of networking, switches, VLANs, and Wi-Fi. Expertise in Active Directory, Microsoft Office, and Windows Server/Windows 10+. Familiarity with ESXi/VMware virtualisation, SAN storage, and Veeam backup. Experience with manufacturing machinery integration, IP CCTV, and firewalls. Understanding of MPLS networks, VoIP systems, and ERP systems (e.g., MS Dynamics NAV). Working Days: Monday to Friday For more information please get in touch by calling our office on (phone number removed) (landline) or (phone number removed) (mobile). Job Types: Full-time, Permanent Benefits: Company pension Free parking On-site parking Schedule: Monday to Friday Work Location: In person
Assistant IT Manager needed to cover one of our clients Schools in the Slough area. Salary up to £29,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an Assistant IT Manager to join our very busy, expanding team supporting IT in the Slough Area. This is an exciting op portunity for an Assistant IT Manager to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Assistant IT Manager with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As an Assistant IT Manager, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: 1. Key Tasks Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Requirements: Experience in a helpdesk or support environment. Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MSCE) You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities: We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Feb 02, 2024
Full time
Assistant IT Manager needed to cover one of our clients Schools in the Slough area. Salary up to £29,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an Assistant IT Manager to join our very busy, expanding team supporting IT in the Slough Area. This is an exciting op portunity for an Assistant IT Manager to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Assistant IT Manager with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As an Assistant IT Manager, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: 1. Key Tasks Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Requirements: Experience in a helpdesk or support environment. Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MSCE) You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities: We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Ready to join a long-established and trusted Lake District IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented third line engineer to primarily architect, install and support a wide range of Servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team. Role Info: 3rd Line Support Engineer Keswick, Cumbria/Remote Flexibility £32,500 - £37,500 depending on experience Who we are: We are an IT & Digital Services company based near Keswick in Cumbria, providing a range of services covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and web site design and hosting. We have stunning views from our open planned offices overlooking the breath-taking Skiddaw Massive, located in the middle of the Lake District National Park. We have some of the finest walks and outdoor goings-on in the country. The 3rd Line Support Engineer Role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. Because of this there is a strong preference for candidates who have recently worked at an MSP or have at minimum performed recent deployments of Microsoft Server products, Microsoft 365, Exchange 2019, Remote Desktop Services, SQL, Cisco/Ubiquiti networks etc. Your Responsibilities: + Design, implementation and support of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Contract incident/change support for our regional Cumbrian and further afield client base involving support via telephone, remote and on-site methods. + Development of SLA contracts both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals. + Ongoing development of our Helpdesk (ConnectWise Manage) and Remote Management & Monitoring (Automate/Ninja) suites, regarding custom monitors, client security patching, ticket automation and integration between the systems. + Working to NCSC's Cyber Essentials v3 specification as a minimum security standard. 3rd Line IT Support Engineer Technical Skills Essential + At least five years of Microsoft server level IT experience. + Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. + Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. + Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services + Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. + IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. + Setup, configuration and troubleshooting of VoIP services/endpoints. + Experience in backup solutions, bare metal restores and disaster recovery. + Understanding of NCSC Cyber Essentials scheme at current v3 Evendine level Desired + Specific knowledge of Datto, Veeam or Solarwinds Cloud Backup solutions, ESET MSP/Protect Platforms and Fortigate Next-Generation Firewalls. + Experience with medium and large Wi-Fi networks including point to point Wi-Fi links, carrier grade experience a bonus. + PCI-DSS compliance requirements. + A working knowledge of PowerShell. + SQL and VMWare exposure. + Linux server management and maintenance. Non-Technical Skills + Good planning, follow through and documentation skills. + Interpersonal skills as you will be dealing with customers in all positions from board level downwards. + Capability to autonomously self-assign workloads and liaise with escalations from the service desk to schedule others as part of the team. + The candidate must be well presented, and have good written and verbal English skills + Full UK valid driver's licence Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Dec 15, 2022
Full time
Ready to join a long-established and trusted Lake District IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented third line engineer to primarily architect, install and support a wide range of Servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team. Role Info: 3rd Line Support Engineer Keswick, Cumbria/Remote Flexibility £32,500 - £37,500 depending on experience Who we are: We are an IT & Digital Services company based near Keswick in Cumbria, providing a range of services covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and web site design and hosting. We have stunning views from our open planned offices overlooking the breath-taking Skiddaw Massive, located in the middle of the Lake District National Park. We have some of the finest walks and outdoor goings-on in the country. The 3rd Line Support Engineer Role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. Because of this there is a strong preference for candidates who have recently worked at an MSP or have at minimum performed recent deployments of Microsoft Server products, Microsoft 365, Exchange 2019, Remote Desktop Services, SQL, Cisco/Ubiquiti networks etc. Your Responsibilities: + Design, implementation and support of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Contract incident/change support for our regional Cumbrian and further afield client base involving support via telephone, remote and on-site methods. + Development of SLA contracts both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals. + Ongoing development of our Helpdesk (ConnectWise Manage) and Remote Management & Monitoring (Automate/Ninja) suites, regarding custom monitors, client security patching, ticket automation and integration between the systems. + Working to NCSC's Cyber Essentials v3 specification as a minimum security standard. 3rd Line IT Support Engineer Technical Skills Essential + At least five years of Microsoft server level IT experience. + Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. + Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. + Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services + Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. + IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. + Setup, configuration and troubleshooting of VoIP services/endpoints. + Experience in backup solutions, bare metal restores and disaster recovery. + Understanding of NCSC Cyber Essentials scheme at current v3 Evendine level Desired + Specific knowledge of Datto, Veeam or Solarwinds Cloud Backup solutions, ESET MSP/Protect Platforms and Fortigate Next-Generation Firewalls. + Experience with medium and large Wi-Fi networks including point to point Wi-Fi links, carrier grade experience a bonus. + PCI-DSS compliance requirements. + A working knowledge of PowerShell. + SQL and VMWare exposure. + Linux server management and maintenance. Non-Technical Skills + Good planning, follow through and documentation skills. + Interpersonal skills as you will be dealing with customers in all positions from board level downwards. + Capability to autonomously self-assign workloads and liaise with escalations from the service desk to schedule others as part of the team. + The candidate must be well presented, and have good written and verbal English skills + Full UK valid driver's licence Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Role : 1st Line Support Engineer Location : Chobham Salary : £22,000 - £26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude.My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at owen comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Dec 15, 2022
Full time
Role : 1st Line Support Engineer Location : Chobham Salary : £22,000 - £26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude.My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at owen comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Ready to join a long-established and trusted Lake District IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented MSP IT Services Lead to primarily architect, install and support a wide range of Servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team. Role info: MSP IT Services/Support Lead Keswick, Lake District/Remote Flexibility £40,000 - £50,000 Plus Travel Allowance and Pension Who we are: We are an IT & Digital Services company based near Keswick in Cumbria, providing a range of services covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and web site design and hosting. We have stunning views from our open planned offices overlooking the breath-taking Skiddaw Massive, located in the middle of the Lake District National Park. We have some of the finest walks and outdoor goings-on in the country. The 3rd Line Support Engineer role: We are looking for a talented MSP IT Services Lead/Manager to head up the team and primarily architect, install and support a wide range of Servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies. The position also involves leading the drive for technical knowledge within the engineering team alongside planning, developing and deploying our servicing solution stack. A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. The role is physically based at our office just outside Keswick in Cumbria and there is flexibility to allow for remote working. Located in the Lake District National Park, our offices have stunning views towards the Skiddaw massif - a hub for top class outdoor activities. Key Responsibilities: + Services planning across our service stack incorporating new solutions/technologies to improve our customer facing solutions. + Mentoring the services team and implementing training plans team wide. + Ongoing development of our Helpdesk (ConnectWise Manage) and Remote Management & Monitoring (Automate/Ninja) suites, regarding custom monitors, client security patching, ticket automation and integration between the systems. + Development of SLA contracts both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals. + Design, implementation and support of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Contract incident/change support for our regional Cumbrian and further afield client base involving support via telephone, remote and on-site methods. + Working to NCSC's Cyber Essentials v3 specification as a minimum-security standard. About you: Essential: + At least five years of Microsoft server level IT experience. + Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. + Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. + Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services + Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. + IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. + Working use of Cisco IOS or HPE Aruba networking equipment. + Setup, configuration and troubleshooting of VoIP services/endpoints. + Experience in backup solutions, bare metal restores and disaster recovery. + Understanding of NCSC Cyber Essentials scheme at current v3 Evendine level Desired + Technical knowledge of Datto, Veeam or Solarwinds Cloud Backup solutions, ESET MSP/Protect Platforms and Fortigate Next-Generation Firewalls. + Experience with medium and large Wi-Fi networks including point to point Wi-Fi links, carrier grade experience a bonus. + PCI-DSS compliance requirements. + A working knowledge of PowerShell. + SQL and VMWare exposure. + Linux server management and maintenance. Non-Technical Skills + Good planning, follow through and documentation skills. + Interpersonal skills as you will be dealing with customers in all positions from board level downwards. + Capability to autonomously self-assign workloads and liaise with escalations from the service desk to schedule others as part of the team. + The candidate must be well presented, and have good written and verbal English skills + Full UK valid driver's licence Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Dec 13, 2022
Full time
Ready to join a long-established and trusted Lake District IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented MSP IT Services Lead to primarily architect, install and support a wide range of Servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team. Role info: MSP IT Services/Support Lead Keswick, Lake District/Remote Flexibility £40,000 - £50,000 Plus Travel Allowance and Pension Who we are: We are an IT & Digital Services company based near Keswick in Cumbria, providing a range of services covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and web site design and hosting. We have stunning views from our open planned offices overlooking the breath-taking Skiddaw Massive, located in the middle of the Lake District National Park. We have some of the finest walks and outdoor goings-on in the country. The 3rd Line Support Engineer role: We are looking for a talented MSP IT Services Lead/Manager to head up the team and primarily architect, install and support a wide range of Servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies. The position also involves leading the drive for technical knowledge within the engineering team alongside planning, developing and deploying our servicing solution stack. A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. The role is physically based at our office just outside Keswick in Cumbria and there is flexibility to allow for remote working. Located in the Lake District National Park, our offices have stunning views towards the Skiddaw massif - a hub for top class outdoor activities. Key Responsibilities: + Services planning across our service stack incorporating new solutions/technologies to improve our customer facing solutions. + Mentoring the services team and implementing training plans team wide. + Ongoing development of our Helpdesk (ConnectWise Manage) and Remote Management & Monitoring (Automate/Ninja) suites, regarding custom monitors, client security patching, ticket automation and integration between the systems. + Development of SLA contracts both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals. + Design, implementation and support of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Contract incident/change support for our regional Cumbrian and further afield client base involving support via telephone, remote and on-site methods. + Working to NCSC's Cyber Essentials v3 specification as a minimum-security standard. About you: Essential: + At least five years of Microsoft server level IT experience. + Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. + Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. + Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services + Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. + IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. + Working use of Cisco IOS or HPE Aruba networking equipment. + Setup, configuration and troubleshooting of VoIP services/endpoints. + Experience in backup solutions, bare metal restores and disaster recovery. + Understanding of NCSC Cyber Essentials scheme at current v3 Evendine level Desired + Technical knowledge of Datto, Veeam or Solarwinds Cloud Backup solutions, ESET MSP/Protect Platforms and Fortigate Next-Generation Firewalls. + Experience with medium and large Wi-Fi networks including point to point Wi-Fi links, carrier grade experience a bonus. + PCI-DSS compliance requirements. + A working knowledge of PowerShell. + SQL and VMWare exposure. + Linux server management and maintenance. Non-Technical Skills + Good planning, follow through and documentation skills. + Interpersonal skills as you will be dealing with customers in all positions from board level downwards. + Capability to autonomously self-assign workloads and liaise with escalations from the service desk to schedule others as part of the team. + The candidate must be well presented, and have good written and verbal English skills + Full UK valid driver's licence Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Ready to join a long-established and trusted Lake District IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented MSP IT Services Lead to primarily architect, install and support a wide range of Servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team. Role info: MSP IT Services/Support Lead Keswick, Lake District/Remote Flexibility £40,000 - £50,000 Plus Travel Allowance and Pension Who we are: We are an IT & Digital Services company based near Keswick in Cumbria, providing a range of services covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and web site design and hosting. We have stunning views from our open planned offices overlooking the breath-taking Skiddaw Massive, located in the middle of the Lake District National Park. We have some of the finest walks and outdoor goings-on in the country. The 3rd Line Support Engineer role: We are looking for a talented MSP IT Services Lead/Manager to head up the team and primarily architect, install and support a wide range of Servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies. The position also involves leading the drive for technical knowledge within the engineering team alongside planning, developing and deploying our servicing solution stack. A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. The role is physically based at our office just outside Keswick in Cumbria and there is flexibility to allow for remote working. Located in the Lake District National Park, our offices have stunning views towards the Skiddaw massif - a hub for top class outdoor activities. Key Responsibilities: + Services planning across our service stack incorporating new solutions/technologies to improve our customer facing solutions. + Mentoring the services team and implementing training plans team wide. + Ongoing development of our Helpdesk (ConnectWise Manage) and Remote Management & Monitoring (Automate/Ninja) suites, regarding custom monitors, client security patching, ticket automation and integration between the systems. + Development of SLA contracts both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals. + Design, implementation and support of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Contract incident/change support for our regional Cumbrian and further afield client base involving support via telephone, remote and on-site methods. + Working to NCSC's Cyber Essentials v3 specification as a minimum-security standard. About you: Essential: + At least five years of Microsoft server level IT experience. + Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. + Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. + Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services + Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. + IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. + Working use of Cisco IOS or HPE Aruba networking equipment. + Setup, configuration and troubleshooting of VoIP services/endpoints. + Experience in backup solutions, bare metal restores and disaster recovery. + Understanding of NCSC Cyber Essentials scheme at current v3 Evendine level Desired + Technical knowledge of Datto, Veeam or Solarwinds Cloud Backup solutions, ESET MSP/Protect Platforms and Fortigate Next-Generation Firewalls. + Experience with medium and large Wi-Fi networks including point to point Wi-Fi links, carrier grade experience a bonus. + PCI-DSS compliance requirements. + A working knowledge of PowerShell. + SQL and VMWare exposure. + Linux server management and maintenance. Non-Technical Skills + Good planning, follow through and documentation skills. + Interpersonal skills as you will be dealing with customers in all positions from board level downwards. + Capability to autonomously self-assign workloads and liaise with escalations from the service desk to schedule others as part of the team. + The candidate must be well presented, and have good written and verbal English skills + Full UK valid driver's licence Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Dec 13, 2022
Full time
Ready to join a long-established and trusted Lake District IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented MSP IT Services Lead to primarily architect, install and support a wide range of Servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team. Role info: MSP IT Services/Support Lead Keswick, Lake District/Remote Flexibility £40,000 - £50,000 Plus Travel Allowance and Pension Who we are: We are an IT & Digital Services company based near Keswick in Cumbria, providing a range of services covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and web site design and hosting. We have stunning views from our open planned offices overlooking the breath-taking Skiddaw Massive, located in the middle of the Lake District National Park. We have some of the finest walks and outdoor goings-on in the country. The 3rd Line Support Engineer role: We are looking for a talented MSP IT Services Lead/Manager to head up the team and primarily architect, install and support a wide range of Servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies. The position also involves leading the drive for technical knowledge within the engineering team alongside planning, developing and deploying our servicing solution stack. A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. The role is physically based at our office just outside Keswick in Cumbria and there is flexibility to allow for remote working. Located in the Lake District National Park, our offices have stunning views towards the Skiddaw massif - a hub for top class outdoor activities. Key Responsibilities: + Services planning across our service stack incorporating new solutions/technologies to improve our customer facing solutions. + Mentoring the services team and implementing training plans team wide. + Ongoing development of our Helpdesk (ConnectWise Manage) and Remote Management & Monitoring (Automate/Ninja) suites, regarding custom monitors, client security patching, ticket automation and integration between the systems. + Development of SLA contracts both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals. + Design, implementation and support of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Contract incident/change support for our regional Cumbrian and further afield client base involving support via telephone, remote and on-site methods. + Working to NCSC's Cyber Essentials v3 specification as a minimum-security standard. About you: Essential: + At least five years of Microsoft server level IT experience. + Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. + Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. + Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services + Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. + IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. + Working use of Cisco IOS or HPE Aruba networking equipment. + Setup, configuration and troubleshooting of VoIP services/endpoints. + Experience in backup solutions, bare metal restores and disaster recovery. + Understanding of NCSC Cyber Essentials scheme at current v3 Evendine level Desired + Technical knowledge of Datto, Veeam or Solarwinds Cloud Backup solutions, ESET MSP/Protect Platforms and Fortigate Next-Generation Firewalls. + Experience with medium and large Wi-Fi networks including point to point Wi-Fi links, carrier grade experience a bonus. + PCI-DSS compliance requirements. + A working knowledge of PowerShell. + SQL and VMWare exposure. + Linux server management and maintenance. Non-Technical Skills + Good planning, follow through and documentation skills. + Interpersonal skills as you will be dealing with customers in all positions from board level downwards. + Capability to autonomously self-assign workloads and liaise with escalations from the service desk to schedule others as part of the team. + The candidate must be well presented, and have good written and verbal English skills + Full UK valid driver's licence Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Description If you're curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for Hardware Support - there's a future in tech for you. An early opportunity to break through and turn your passion into prospects. Our programmes put the power in your hands. You'll earn invaluable real-world skills and qualifications, while earning a pay cheque too. So why wait. Register your interest and launch your career with QA - the UK's leading apprenticeship provider - and start working for top employers from edgy start-ups to medium-sized enterprises to big household names like Barclays, Vodafone, Fujitsu and British Airways. NOTE This is an opportunity that may lead to an apprenticeship You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary for our current apprenticeships range between: £12,000 - £16,000 per annum, dependent on the employer. Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential. Where will your apprenticeship take you? 90% of QA apprentices have secured permanent employment after completing their programme; this is 20% higher than the national average. This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer learning. We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters level. TNPRIORITY
Dec 13, 2022
Full time
Description If you're curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for Hardware Support - there's a future in tech for you. An early opportunity to break through and turn your passion into prospects. Our programmes put the power in your hands. You'll earn invaluable real-world skills and qualifications, while earning a pay cheque too. So why wait. Register your interest and launch your career with QA - the UK's leading apprenticeship provider - and start working for top employers from edgy start-ups to medium-sized enterprises to big household names like Barclays, Vodafone, Fujitsu and British Airways. NOTE This is an opportunity that may lead to an apprenticeship You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary for our current apprenticeships range between: £12,000 - £16,000 per annum, dependent on the employer. Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential. Where will your apprenticeship take you? 90% of QA apprentices have secured permanent employment after completing their programme; this is 20% higher than the national average. This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer learning. We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters level. TNPRIORITY
Salary 45,000 - 60,000 GBP per year Requirements: - CCNA CCNP Desktop support Network Engineer Troubleshooting Responsibilities: - A Desktop Support Specialist supports computer software integration by diagnosing and troubleshooting common problems. Installing new software Installing new hardware (servers, printers, computer workstations, etc.) Setting up user accounts, permissions, and passwords Overseeing security of all systems, especially the internet, and installing antivirus protection Fixing network faults Network maintenance Technical support for people using the network Training staff on new systems Day-to-day admin and monitoring of network use Planning future improvements, suggesting IT solutions to business problems Making sure all IT meets industry standards Supervising helpdesk staff If you choose to work for a large company, you'll likely have a designated area of the network to work on; if you work for a smaller company you'll probably be in charge of the entire network. Technologies: - Microsoft 365 - Linux - Azure - CRM - ICT - IT Support - Network - Office 365 - Windows More: A Desktop Support Specialist will also support computer software integration by diagnosing, IT networking, windows server administrator, office 365, hardware, and troubleshooting common problems.
Nov 25, 2022
Contractor
Salary 45,000 - 60,000 GBP per year Requirements: - CCNA CCNP Desktop support Network Engineer Troubleshooting Responsibilities: - A Desktop Support Specialist supports computer software integration by diagnosing and troubleshooting common problems. Installing new software Installing new hardware (servers, printers, computer workstations, etc.) Setting up user accounts, permissions, and passwords Overseeing security of all systems, especially the internet, and installing antivirus protection Fixing network faults Network maintenance Technical support for people using the network Training staff on new systems Day-to-day admin and monitoring of network use Planning future improvements, suggesting IT solutions to business problems Making sure all IT meets industry standards Supervising helpdesk staff If you choose to work for a large company, you'll likely have a designated area of the network to work on; if you work for a smaller company you'll probably be in charge of the entire network. Technologies: - Microsoft 365 - Linux - Azure - CRM - ICT - IT Support - Network - Office 365 - Windows More: A Desktop Support Specialist will also support computer software integration by diagnosing, IT networking, windows server administrator, office 365, hardware, and troubleshooting common problems.
A global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options is looking for a Technical Support Analyst to join their team in London. A pioneer in the field, the company is internationally recognized for introducing the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry. About You: As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally. This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader. Key Responsibilities: Provide support to clients globally and advise on questions and queries Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally Investigate issues to resolution, involving other parties and escalating where needed Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions Clearly communicate updates, timelines and manage client expectations Essential Requirements: 1+ year experience supporting an EMS or OMS 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics) Technical knowledge and prior exposure to Linux and Shell-scripting Experience in a coding language such as C++, Java or Python Knowledge of FIX protocol Excellent analytical and problem-solving skills Ability to communicate confidently and concisely to both business and technical clients and colleagues Ability to work under pressure while remaining calm and composed Desire to learn both the business and technical aspects of the financial capital markets in which the company operates Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates. IND123
Dec 03, 2021
Full time
A global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options is looking for a Technical Support Analyst to join their team in London. A pioneer in the field, the company is internationally recognized for introducing the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry. About You: As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally. This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader. Key Responsibilities: Provide support to clients globally and advise on questions and queries Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally Investigate issues to resolution, involving other parties and escalating where needed Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions Clearly communicate updates, timelines and manage client expectations Essential Requirements: 1+ year experience supporting an EMS or OMS 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics) Technical knowledge and prior exposure to Linux and Shell-scripting Experience in a coding language such as C++, Java or Python Knowledge of FIX protocol Excellent analytical and problem-solving skills Ability to communicate confidently and concisely to both business and technical clients and colleagues Ability to work under pressure while remaining calm and composed Desire to learn both the business and technical aspects of the financial capital markets in which the company operates Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates. IND123
Seeking an enthusiastic and motivated Systems Administrator to join the team to manage and administer all the components that make up our Standard Operating Environment (SOE) at a series a funded start-up in the car finance/payments sector. As a digital business, security and availability is at the core of what we do and you will responsible for ensuring our systems (hardware/software) and functions are resilient and secure. Key responsibilities: build and be responsible for the maintenance, configuration, and reliable operation of software systems, network Servers, and cloud infrastructure troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing impact of issues provide documentation and technical specifications to the tech team for planning and implementing infrastructure improvements perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures diagnose and resolve hardware, software, networking, and system issues when they arise replace and upgrading defective or outdated components when necessary monitor system performance to ensure everything runs smoothly and securely assist with day-to-day use of the system where required manage and administer Office365 Now a bit about you... We are a passionate and professional team, and we are looking to welcome a systems administration professional with a shared interest our scale-up journey What we are looking for in you: you will have a proven track record of success as a Systems Administrator with experience of Linux, Windows and AWS (Amazon Web Services) all essential you'll be able to demonstrate your experience of working with databases, owning the network administration and/or system administration of a mid-sized tech estate you'll have a good track record of implementing and owning systems and networking software, hardware, and networking protocols we will expect you to have experience with Scripting and automation tools you will have the ability to understand and articulate technical concepts and derive solutions knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols This opportunity can be based in either London (Hammersmith) or Sheffield, with remote working possible for up to 4 days a week. A competitive package is available for the right candidate.
Dec 02, 2021
Full time
Seeking an enthusiastic and motivated Systems Administrator to join the team to manage and administer all the components that make up our Standard Operating Environment (SOE) at a series a funded start-up in the car finance/payments sector. As a digital business, security and availability is at the core of what we do and you will responsible for ensuring our systems (hardware/software) and functions are resilient and secure. Key responsibilities: build and be responsible for the maintenance, configuration, and reliable operation of software systems, network Servers, and cloud infrastructure troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing impact of issues provide documentation and technical specifications to the tech team for planning and implementing infrastructure improvements perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures diagnose and resolve hardware, software, networking, and system issues when they arise replace and upgrading defective or outdated components when necessary monitor system performance to ensure everything runs smoothly and securely assist with day-to-day use of the system where required manage and administer Office365 Now a bit about you... We are a passionate and professional team, and we are looking to welcome a systems administration professional with a shared interest our scale-up journey What we are looking for in you: you will have a proven track record of success as a Systems Administrator with experience of Linux, Windows and AWS (Amazon Web Services) all essential you'll be able to demonstrate your experience of working with databases, owning the network administration and/or system administration of a mid-sized tech estate you'll have a good track record of implementing and owning systems and networking software, hardware, and networking protocols we will expect you to have experience with Scripting and automation tools you will have the ability to understand and articulate technical concepts and derive solutions knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols This opportunity can be based in either London (Hammersmith) or Sheffield, with remote working possible for up to 4 days a week. A competitive package is available for the right candidate.
Seeking an enthusiastic and motivated Systems Administrator to join the team to manage and administer all the components that make up our Standard Operating Environment (SOE) at a series a funded start-up in the car finance/payments sector. As a digital business, security and availability is at the core of what we do and you will responsible for ensuring our systems (hardware/software) and functions are resilient and secure. Key responsibilities: build and be responsible for the maintenance, configuration, and reliable operation of software systems, network Servers, and cloud infrastructure troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing impact of issues provide documentation and technical specifications to the tech team for planning and implementing infrastructure improvements perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures diagnose and resolve hardware, software, networking, and system issues when they arise replace and upgrading defective or outdated components when necessary monitor system performance to ensure everything runs smoothly and securely assist with day-to-day use of the system where required manage and administer Office365 Now a bit about you... We are a passionate and professional team, and we are looking to welcome a systems administration professional with a shared interest our scale-up journey What we are looking for in you: you will have a proven track record of success as a Systems Administrator with experience of Linux, Windows and AWS (Amazon Web Services) all essential you'll be able to demonstrate your experience of working with databases, owning the network administration and/or system administration of a mid-sized tech estate you'll have a good track record of implementing and owning systems and networking software, hardware, and networking protocols we will expect you to have experience with Scripting and automation tools you will have the ability to understand and articulate technical concepts and derive solutions knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols This opportunity can be based in either London (Hammersmith) or Sheffield, with remote working possible for up to 4 days a week. A competitive package is available for the right candidate.
Dec 02, 2021
Full time
Seeking an enthusiastic and motivated Systems Administrator to join the team to manage and administer all the components that make up our Standard Operating Environment (SOE) at a series a funded start-up in the car finance/payments sector. As a digital business, security and availability is at the core of what we do and you will responsible for ensuring our systems (hardware/software) and functions are resilient and secure. Key responsibilities: build and be responsible for the maintenance, configuration, and reliable operation of software systems, network Servers, and cloud infrastructure troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing impact of issues provide documentation and technical specifications to the tech team for planning and implementing infrastructure improvements perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures diagnose and resolve hardware, software, networking, and system issues when they arise replace and upgrading defective or outdated components when necessary monitor system performance to ensure everything runs smoothly and securely assist with day-to-day use of the system where required manage and administer Office365 Now a bit about you... We are a passionate and professional team, and we are looking to welcome a systems administration professional with a shared interest our scale-up journey What we are looking for in you: you will have a proven track record of success as a Systems Administrator with experience of Linux, Windows and AWS (Amazon Web Services) all essential you'll be able to demonstrate your experience of working with databases, owning the network administration and/or system administration of a mid-sized tech estate you'll have a good track record of implementing and owning systems and networking software, hardware, and networking protocols we will expect you to have experience with Scripting and automation tools you will have the ability to understand and articulate technical concepts and derive solutions knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols This opportunity can be based in either London (Hammersmith) or Sheffield, with remote working possible for up to 4 days a week. A competitive package is available for the right candidate.
One of the largest Microsoft Gold Partner IT Consultancy firms in Scotland as well as being a Microsoft Tier 1 Cloud Solutions Provider and they are currently looking to add an additional permanent IT Support Analyst to their rapidly growing Managed Services team. From desktop support through to server and cloud projects, the role promises a varied and interesting exposure to a broad range of technologies including Office 365 and Microsoft Azure. The role of IT Support Analyst: Resolving support requests directly from managed service clients, using existing skills and knowledge as well as where appropriate, using relevant support and vendor resources to find resolution Proactively reviewing automated alerts and responding as required through to resolution Implementing client and internal projects on your own or as part of a team either remotely or onsite. System administration, hands on fixes, installation/upgrade and patching of Microsoft based servers and desktops Performing advanced troubleshooting which may also include working together with Microsoft and other vendors What they are looking for: Proven IT Support experience (2nd and/or 3rd line) which may have been in a Network Administrator or Infrastructure Support capacity Ability to adapt quickly to a fast paced environment and deal with multiple tasks and projects, as required Experience of managing and deploying Microsoft technologies such as Windows Desktop & Server, Active Directory, Exchange & System Centre Current MCSA/MCSE and/or CCNA IT certification or ability to demonstrate a similar level of knowledge Ability to communicate effectively with both technical and non-technical individuals; strong teamwork and interpersonal skills Technologies: Experience of Office 365 and Microsoft Azure would be an advantage Networking knowledge covering Cisco LAN/vLAN/WAN technologies Previous experience of working within an IT Managed Services provider environment with multiple clients would be an advantage Why here? The company is an Employee Owned Scottish company providing custom developed technology solutions, infrastructure consultancy and managed services to a diverse range of clients from major financial institutions to small business and everything in-between. They offer highly competitive salaries with an excellent benefits package including contributory Pension, Private Health Care, the ability to buy and sell holidays, as well as paying for your home broadband, excellent training and development opportunities with the ability to earn annual bonus on Microsoft Accreditations, and an annual personal technical budget to ensure you stay up to date with the latest technologies. Still not convinced? They have a great collaborative, knowledge sharing working culture with low staff turnover and they have won awards for their Family Friendly Working and pride themselves on their ability to manage employees' individual needs to make work-life fit around personal life. And above all, they are a genuinely nice bunch of people. If, like them, you eat, sleep and breathe technology, click APPLY to send your CV for immediate consideration. Candidates with previous experience or job titles including; Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Azure, Exchange, CCNA, CCNP, IT Engineer, IT Technician, 2nd Line Support, 3rd Line Support, Helpdesk Analyst, IT Support Engineer, Senior IT Support, IT Apprentice may also be considered for this position. IND123
Dec 01, 2021
Full time
One of the largest Microsoft Gold Partner IT Consultancy firms in Scotland as well as being a Microsoft Tier 1 Cloud Solutions Provider and they are currently looking to add an additional permanent IT Support Analyst to their rapidly growing Managed Services team. From desktop support through to server and cloud projects, the role promises a varied and interesting exposure to a broad range of technologies including Office 365 and Microsoft Azure. The role of IT Support Analyst: Resolving support requests directly from managed service clients, using existing skills and knowledge as well as where appropriate, using relevant support and vendor resources to find resolution Proactively reviewing automated alerts and responding as required through to resolution Implementing client and internal projects on your own or as part of a team either remotely or onsite. System administration, hands on fixes, installation/upgrade and patching of Microsoft based servers and desktops Performing advanced troubleshooting which may also include working together with Microsoft and other vendors What they are looking for: Proven IT Support experience (2nd and/or 3rd line) which may have been in a Network Administrator or Infrastructure Support capacity Ability to adapt quickly to a fast paced environment and deal with multiple tasks and projects, as required Experience of managing and deploying Microsoft technologies such as Windows Desktop & Server, Active Directory, Exchange & System Centre Current MCSA/MCSE and/or CCNA IT certification or ability to demonstrate a similar level of knowledge Ability to communicate effectively with both technical and non-technical individuals; strong teamwork and interpersonal skills Technologies: Experience of Office 365 and Microsoft Azure would be an advantage Networking knowledge covering Cisco LAN/vLAN/WAN technologies Previous experience of working within an IT Managed Services provider environment with multiple clients would be an advantage Why here? The company is an Employee Owned Scottish company providing custom developed technology solutions, infrastructure consultancy and managed services to a diverse range of clients from major financial institutions to small business and everything in-between. They offer highly competitive salaries with an excellent benefits package including contributory Pension, Private Health Care, the ability to buy and sell holidays, as well as paying for your home broadband, excellent training and development opportunities with the ability to earn annual bonus on Microsoft Accreditations, and an annual personal technical budget to ensure you stay up to date with the latest technologies. Still not convinced? They have a great collaborative, knowledge sharing working culture with low staff turnover and they have won awards for their Family Friendly Working and pride themselves on their ability to manage employees' individual needs to make work-life fit around personal life. And above all, they are a genuinely nice bunch of people. If, like them, you eat, sleep and breathe technology, click APPLY to send your CV for immediate consideration. Candidates with previous experience or job titles including; Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Azure, Exchange, CCNA, CCNP, IT Engineer, IT Technician, 2nd Line Support, 3rd Line Support, Helpdesk Analyst, IT Support Engineer, Senior IT Support, IT Apprentice may also be considered for this position. IND123
Are you an experienced Technical Administrator looking for an exciting new challenge? If the answer is YES, the team at NoteMachine could have the ideal role for you! Here at NoteMachine, we are recruiting for an experienced Technical Administrator to join our busy team in Crickhowell. This is a full-time role working 40 hours per week, Monday to Friday 08:30 - 17:00. What will I be responsible for? As our Technical Administrator, you will work within a small team providing Administrative support to our Technical Helpdesk, who maintain and ensure network connections to our ATMs and our Engineering teams in the field. The role involves tracking, collecting and checking large amounts of data relating to our ATM estate, as well as organising and co-ordinating broadband and telephone line installs. Other duties include: Maintaining accurate records through data entry into various systems and spreadsheets Ensuring the reliability and accuracy of data within databases to enable accurate reporting Liaison with 3rd party contractors Answering telephone queries to provide information and answering administrative queries Providing ad-hoc and ongoing project administration under the direction of line management Assisting in the preparation and presentation of documentation to prove compliance with internal and external standards (e.g. ISO) Other general administrative duties as directed by line management.Who are we looking for? To be our successful Technical Administrator, you will be self-motivated and enthusiastic with a diligent work ethic and an eye for detail. You will have experience of working within a fast-paced administrative environment, ideally within a call centre or helpdesk function. Excellent and demonstrable communication and interpersonal skills across all mediums is essential. You should be a confident and experienced Excel user, with experience of maintaining and updating databases and drawing reports from information held. Basic telecommunications and networking understanding will be required for this role. You should have a flexible attitude to your work and be comfortable operating under strict deadlines. Full training will be provided to the successful candidate and you should be receptive and eager to learn new skills in a niche industry. What we can offer you: At NoteMachine, we pride ourselves on the benefits that we can offer our staff. So, in return for your hard work as our Technical Administrator, we offer: A competitive salary of £19,643 - £21,643 dependant on experience Full job training to ensure you are well equipped to perform your duties to the best of your ability Free onsite parking Excellent career progression and opportunities for development within a growing and diverse company Store discounts and cashback with some the UK's biggest brands. A salary sacrifice pension programme that results in a higher take home and higher pension contribution Life insurance scheme, paying x3 your annual salary Sickness insurance programme for employees after 12 months service Employee wellness programme - including a 24hr confidential telephone counselling service, same day GP appointment, private physio and much moreWho are NoteMachine? With a huge network of cash machines across Europe, a leading research & development arm, and the UK's premier foreign exchange provider, NoteMachine Financial Technology Services work with everyone from blue chip organisations to supermarket chains to leisure venues and independent convenience stores with one goal in mind - to make sure our customers make money through helping their customers access their cash. It's as simple as that. If this sounds like the job for you, and you are excited by the prospect of a rewarding role within a fast-paced industry, learning new skills and contributing to a growing and ambitious company, click apply now! Due to the sensitivity of the role and contractual agreements with our customers, NoteMachine must be diligent in our recruitment process. Candidates therefore must undergo a new starter screening process to a BS7858 standard, be able to demonstrate and provide a checkable, five-year history at CV stage, pass a basic DBS Check and have no live CCJ's IVA's or be declared bankrupt
Dec 01, 2021
Full time
Are you an experienced Technical Administrator looking for an exciting new challenge? If the answer is YES, the team at NoteMachine could have the ideal role for you! Here at NoteMachine, we are recruiting for an experienced Technical Administrator to join our busy team in Crickhowell. This is a full-time role working 40 hours per week, Monday to Friday 08:30 - 17:00. What will I be responsible for? As our Technical Administrator, you will work within a small team providing Administrative support to our Technical Helpdesk, who maintain and ensure network connections to our ATMs and our Engineering teams in the field. The role involves tracking, collecting and checking large amounts of data relating to our ATM estate, as well as organising and co-ordinating broadband and telephone line installs. Other duties include: Maintaining accurate records through data entry into various systems and spreadsheets Ensuring the reliability and accuracy of data within databases to enable accurate reporting Liaison with 3rd party contractors Answering telephone queries to provide information and answering administrative queries Providing ad-hoc and ongoing project administration under the direction of line management Assisting in the preparation and presentation of documentation to prove compliance with internal and external standards (e.g. ISO) Other general administrative duties as directed by line management.Who are we looking for? To be our successful Technical Administrator, you will be self-motivated and enthusiastic with a diligent work ethic and an eye for detail. You will have experience of working within a fast-paced administrative environment, ideally within a call centre or helpdesk function. Excellent and demonstrable communication and interpersonal skills across all mediums is essential. You should be a confident and experienced Excel user, with experience of maintaining and updating databases and drawing reports from information held. Basic telecommunications and networking understanding will be required for this role. You should have a flexible attitude to your work and be comfortable operating under strict deadlines. Full training will be provided to the successful candidate and you should be receptive and eager to learn new skills in a niche industry. What we can offer you: At NoteMachine, we pride ourselves on the benefits that we can offer our staff. So, in return for your hard work as our Technical Administrator, we offer: A competitive salary of £19,643 - £21,643 dependant on experience Full job training to ensure you are well equipped to perform your duties to the best of your ability Free onsite parking Excellent career progression and opportunities for development within a growing and diverse company Store discounts and cashback with some the UK's biggest brands. A salary sacrifice pension programme that results in a higher take home and higher pension contribution Life insurance scheme, paying x3 your annual salary Sickness insurance programme for employees after 12 months service Employee wellness programme - including a 24hr confidential telephone counselling service, same day GP appointment, private physio and much moreWho are NoteMachine? With a huge network of cash machines across Europe, a leading research & development arm, and the UK's premier foreign exchange provider, NoteMachine Financial Technology Services work with everyone from blue chip organisations to supermarket chains to leisure venues and independent convenience stores with one goal in mind - to make sure our customers make money through helping their customers access their cash. It's as simple as that. If this sounds like the job for you, and you are excited by the prospect of a rewarding role within a fast-paced industry, learning new skills and contributing to a growing and ambitious company, click apply now! Due to the sensitivity of the role and contractual agreements with our customers, NoteMachine must be diligent in our recruitment process. Candidates therefore must undergo a new starter screening process to a BS7858 standard, be able to demonstrate and provide a checkable, five-year history at CV stage, pass a basic DBS Check and have no live CCJ's IVA's or be declared bankrupt
Salary: Competitive, DoE Law Business Research are an award-winning global provider of legal content and business intelligence for the legal and intellectual property markets. We create essential and unique information for our subscribers, who are drawn from over 100 countries around the world, via our global brands. With a strong platform for international growth, and a reputation for creating outstanding content, we can offer individuals an intellectually stimulating work environment that puts global legal and intellectual property issues at the heart of our business. We support a diverse workforce and inclusive workplace, and welcome applications from different backgrounds. Do you love solving problems that others can't fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team as an IT Helpdesk Analyst! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people reach their goals. We're looking for team-oriented, highly motivated professionals with background in IT. This is a fantastic opportunity for someone with solid 1st line support experience to develop a long-term career with a fast-growing Company as an IT Helpdesk Analyst. The company also offers training and genuine career opportunities for those that excel. You will have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You must also be customer-oriented and patient to deal with difficult queries and personalities. What you would be doing: Front line support - answering calls and emails from members of staff and providing initial guidance Logging all issues raised and providing end users updates on their support issues Work with 3rd party suppliers on more complex problems before escalating to the System Administrator. Administering and creating users with Active Directory Maintain IT team documentation in coordination with the IT Manager Conducting regular morning checks on essential office IT equipment including meeting rooms and AV kit. Maintaining front line office IT equipment - laptops, desktops, thin clients, printers etc Physical assembly of new computers and IT equipment including network cabling Phone system support User inductions and training on Microsoft and 3rd party products What we are looking for: Essential: At least a year's experience in first line support on Microsoft platforms Experience of Active Directory - managing users and computers Experience of Microsoft Windows operating system, MS Office suite and MS 365 services Experience of using and supporting Microsoft Teams including its wider features Experience supporting users operating within a corporate network Excellent communication skills and the ability to deal with staff at all levels of the business Beneficial: Experience of or exposure to Exchange Online Sharepoint Online Salesforce Jira Mac support Supporting video conferencing equipment User training Thin client / RDS Professional certification (Microsoft, ITIL etc) In return we can offer you a rewarding career with personal and professional development in addition to a competitive salary with an excellent benefits package that includes: 25 days holiday Private healthcare Cycle to Work scheme Season ticket loan Gym membership Pension Life Assurance To apply, please send your CV and supporting statement explaining why you are suitable for this role via the button below. We look forward to receiving your application.
Dec 01, 2021
Full time
Salary: Competitive, DoE Law Business Research are an award-winning global provider of legal content and business intelligence for the legal and intellectual property markets. We create essential and unique information for our subscribers, who are drawn from over 100 countries around the world, via our global brands. With a strong platform for international growth, and a reputation for creating outstanding content, we can offer individuals an intellectually stimulating work environment that puts global legal and intellectual property issues at the heart of our business. We support a diverse workforce and inclusive workplace, and welcome applications from different backgrounds. Do you love solving problems that others can't fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team as an IT Helpdesk Analyst! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people reach their goals. We're looking for team-oriented, highly motivated professionals with background in IT. This is a fantastic opportunity for someone with solid 1st line support experience to develop a long-term career with a fast-growing Company as an IT Helpdesk Analyst. The company also offers training and genuine career opportunities for those that excel. You will have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You must also be customer-oriented and patient to deal with difficult queries and personalities. What you would be doing: Front line support - answering calls and emails from members of staff and providing initial guidance Logging all issues raised and providing end users updates on their support issues Work with 3rd party suppliers on more complex problems before escalating to the System Administrator. Administering and creating users with Active Directory Maintain IT team documentation in coordination with the IT Manager Conducting regular morning checks on essential office IT equipment including meeting rooms and AV kit. Maintaining front line office IT equipment - laptops, desktops, thin clients, printers etc Physical assembly of new computers and IT equipment including network cabling Phone system support User inductions and training on Microsoft and 3rd party products What we are looking for: Essential: At least a year's experience in first line support on Microsoft platforms Experience of Active Directory - managing users and computers Experience of Microsoft Windows operating system, MS Office suite and MS 365 services Experience of using and supporting Microsoft Teams including its wider features Experience supporting users operating within a corporate network Excellent communication skills and the ability to deal with staff at all levels of the business Beneficial: Experience of or exposure to Exchange Online Sharepoint Online Salesforce Jira Mac support Supporting video conferencing equipment User training Thin client / RDS Professional certification (Microsoft, ITIL etc) In return we can offer you a rewarding career with personal and professional development in addition to a competitive salary with an excellent benefits package that includes: 25 days holiday Private healthcare Cycle to Work scheme Season ticket loan Gym membership Pension Life Assurance To apply, please send your CV and supporting statement explaining why you are suitable for this role via the button below. We look forward to receiving your application.
Don't miss this opportunity for an experienced IT Support Technician / Helpdesk Support Analyst to join a forward-thinking MSP and IT Consultancy. As you progress with the company you will be offered additional responsibilities which will expand your experience and skill set. Helpdesk Support Analyst / IT Support Hertfordshire Full Time £24000 - £30000/annum + benefits An exciting position has become available for a full time Helpdesk Support Analyst to join our friendly team based in Hertfordshire. If you have experience within a network consultancy or MSP environment, then this is a perfect opportunity to grow your career and join a fantastic company. Role Requirements This job requires a keen eye for detail, the ability to prioritise your workload and great problem-solving skills. You will need the following skills and experience: 18 months experience ideally within a network consultancy or MSP environment with experience delivering network and application support to clients. Windows Server from 2008 onwards with general administration of Active Directory, Group policy etc. Windows 7, 8 and 10. Microsoft Exchange 2010 To Date - basic administration, security, creating and removing user accounts. Microsoft Office - must be a competent user to be able to provide end user support. Office 365 - User Administration Experience of Citrix, VMware, Hyper-V an advantage What you will be doing As a Helpdesk Support Analyst / IT Support Technician it will be your responsibility to provide IT and hosting support to clients primarily via telephone and remote assistance, with occasional on-site support. Company + Benefits Our client has built their growth and success, since 1999, by committing to positive customer support. As a Microsoft Gold Partner since 2007, they invest heavily in structured training and qualifications for ongoing personal staff development. Innovative approach means that all employees are fortunate to use the latest cutting-edge technology and up-to-date software. The company are dedicated to developing and promoting their employees internally, so once your foot is in the door progression opportunities are endless for the right individuals. You will be rewarded for your efforts with an excellent salary plus 2 salary reviews in your first year. Why should you apply? Competitive salary 2 salary reviews in year 1 You will also receive full private medical cover after 2 years' service. How to apply: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be eligible to work in the UK. Other suitable skills and experience includes: Helpdesk, Technical, Administrator, Microsoft Office, Customer Service, Excel, IT Technical, help desk admin, service desk administrator, IT Service Desk Administrator, Junior Helpdesk Administrator, IT Helpdesk, IT Support
Nov 30, 2021
Full time
Don't miss this opportunity for an experienced IT Support Technician / Helpdesk Support Analyst to join a forward-thinking MSP and IT Consultancy. As you progress with the company you will be offered additional responsibilities which will expand your experience and skill set. Helpdesk Support Analyst / IT Support Hertfordshire Full Time £24000 - £30000/annum + benefits An exciting position has become available for a full time Helpdesk Support Analyst to join our friendly team based in Hertfordshire. If you have experience within a network consultancy or MSP environment, then this is a perfect opportunity to grow your career and join a fantastic company. Role Requirements This job requires a keen eye for detail, the ability to prioritise your workload and great problem-solving skills. You will need the following skills and experience: 18 months experience ideally within a network consultancy or MSP environment with experience delivering network and application support to clients. Windows Server from 2008 onwards with general administration of Active Directory, Group policy etc. Windows 7, 8 and 10. Microsoft Exchange 2010 To Date - basic administration, security, creating and removing user accounts. Microsoft Office - must be a competent user to be able to provide end user support. Office 365 - User Administration Experience of Citrix, VMware, Hyper-V an advantage What you will be doing As a Helpdesk Support Analyst / IT Support Technician it will be your responsibility to provide IT and hosting support to clients primarily via telephone and remote assistance, with occasional on-site support. Company + Benefits Our client has built their growth and success, since 1999, by committing to positive customer support. As a Microsoft Gold Partner since 2007, they invest heavily in structured training and qualifications for ongoing personal staff development. Innovative approach means that all employees are fortunate to use the latest cutting-edge technology and up-to-date software. The company are dedicated to developing and promoting their employees internally, so once your foot is in the door progression opportunities are endless for the right individuals. You will be rewarded for your efforts with an excellent salary plus 2 salary reviews in your first year. Why should you apply? Competitive salary 2 salary reviews in year 1 You will also receive full private medical cover after 2 years' service. How to apply: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be eligible to work in the UK. Other suitable skills and experience includes: Helpdesk, Technical, Administrator, Microsoft Office, Customer Service, Excel, IT Technical, help desk admin, service desk administrator, IT Service Desk Administrator, Junior Helpdesk Administrator, IT Helpdesk, IT Support
