First Line Support

Job Title: 1st Line Support

Salary: up to £30,000pa

Location: Tamworth (Hybrid)

Key Skills: 1st Line Support, Communication, Windows, Office 365, Hardware / Software

About the Role:

We're looking for a 1st Line Support Technician to join a growing business and provide efficient desktop support to users across the organisation.

Working closely with the Service Desk Manager, you'll be the first point of contact for IT issues, troubleshooting faults, providing desktop support, and ensuring systems run smoothly.

This is a great opportunity for someone eager to develop their skills in a supportive environment, with plenty of room for growth and progression within the business.

Responsibilities:

• Providing 1st line support to the business
• Set up, configure and install new PCs
• Escalate complex issues when needed
• Log, track and manage support tickets

Skills:

• Experience in 1st line support
• Strong understanding of Microsoft technologies: Windows, Microsoft Office, etc
• Familiar with Active Directory, Networking, etc
• Strong communication skills

Please get in touch either a recent CV or any questions that you have!

1st Line Support / Windows / O365 / Active Directory / Support

1st Line Support / Windows / O365 / Active Directory / Support

1st Line Support / Windows / O365 / Active Directory / Support