Ex Offenders Centre Manager

Job description

Job Title: Ex Offenders Centre Manager

Reports to: Regional Manager

Location: Portsmouth

Salary: Up to 39,000 per annum DOE

Contract: Full time, permanent

Purpose

The Centre Manager is responsible for overseeing the day-to-day operations of the centre and its team of Support Workers and Supply Chain Partners. This includes managing referrals, maintaining stakeholder relationships within the justice sector, and ensuring high-quality service delivery to participants. The role also involves contract compliance, performance management, and creating a positive, safe, and structured environment within the Hub.

Main Duties and Responsibilities

1. Hub Operations & Risk Management

o Ensure smooth daily operations, including hosting risk meetings and scheduling activities.

o Oversee risk and safeguarding measures within the Hub, reporting incidents to the Regional Manager.

o Maintain high standards of cleanliness and compliance with health and safety regulations.

2. Team Leadership & Performance Management

o Line manage Hub staff, providing support, motivation, and guidance.

o Monitor attendance and individual performance, offering coaching to achieve targets.

o Conduct regular performance reviews and ensure best practices are followed.

3. Case Management & Participant Support

o Oversee the assessment of eligible offenders, ensuring effective action plans are in place.

o Monitor and drive progress toward programme objectives.

o Ensure participants receive appropriate support, including activities that encourage engagement.

4. Data Management & Compliance

o Ensure accurate and timely data entry onto CATs+, the case management system.

o Monitor key performance indicators, data integrity, and compliance with reporting standards.

o Conduct audits and assessments to ensure adherence to the Management Assurance Framework (MAF).

5. Stakeholder Engagement & Referral Management

o Build and maintain relationships with key stakeholders, including Probation Services, CRS providers, courts, and approved premises.

o Develop and implement referral pathways and joint working protocols to enhance participant support.

6. Employment & Training Support

o Establish relationships with employers to secure job opportunities for participants.

o Source and manage training providers in line with procurement guidelines.

o Identify training needs for staff and arrange appropriate development opportunities.

7. Collaboration & Contract Compliance

o Ensure team adherence to Shaw Trust policies, procedures, and contractual requirements.

o Attend HMPPS contract meetings and contribute to continuous improvement initiatives.

o Work closely with internal teams and subcontractors to ensure service consistency.

8. Flexibility & Additional Responsibilities

o Support temporary caseloads if required during staff absences.

o Actively contribute to risk management and safeguarding efforts.

o Promote sustainability by managing energy use and recycling.

Person Specification

Qualifications & Training

Management training/qualification or equivalent experience.

IAG qualification (e.g., NVQ in Information, Advice & Guidance) (Desirable).

Experience

Proven track record of achieving performance targets.

Experience in leading, motivating, and coaching a team.

Background in working with complex needs individuals.

Experience in data management and analysis.

Knowledge of probation, community rehabilitation, and the criminal justice sector (Desirable).

Skills & Competencies

Strong leadership and problem-solving abilities.

Excellent communication, negotiation, and relationship-building skills.

Adaptability in a dynamic and challenging environment.

Ability to work independently and as part of a team.

Proficiency in Microsoft Office and case management systems.

Safeguarding & Compliance

Understanding of safeguarding procedures for vulnerable individuals.

Commitment to equality, diversity, and inclusion.

Enhanced DBS check required.