Assc Dir-Customer Success Mgmt (Insurance/Reinsurance)

Location(s):

• Minster Building, 21 Mincing Lane, 2nd Floor, London, EC3R 7AG, GB

Line Of Business: RMS(RMS)

Job Category:

• Sales & Marketing

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We strive to create an inclusive environment where everyone feels welcome to be who they are, with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You may still be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Moody's RMS is the world's leading provider of analytics and decision science solutions for quantifying and managing catastrophic risks worldwide. Its models and services are used by insurance and reinsurance companies, hedge funds, corporations, and governments to assess a wide range of natural and man-made perils, from earthquakes and hurricanes to terrorism and disease pandemics.

Job Description

Our high-performing Client Enablement team seeks a London-based Senior Client Success Manager to work closely within the Broker Market Segment to expand and support strategic client relationships across all levels of the client's organization. As our Client Success Associate Director, you'll play a key role in setting strategic direction, developing client relationships, and ensuring that our enterprise clients continually derive maximum value from Moody's solutions. The ideal candidate will be a strategic thinker with extensive expertise in client success, team leadership, and enterprise account management. You will be a self-motivated, pro-active, results-oriented professional who can work with minimal direction and derive satisfaction from building new relationships and helping large organizations to achieve business value from their relationship with Moody's.

The main functions of this role are to execute the strategic account plan, work closely with our client base, retain and increase revenue by pursuing expansion opportunities while ensuring a high quality of service and effective communications between the client and internal Moody's business units. Success will be determined by client retention and satisfaction as well as performance on individual project-based initiatives.

Essential Job Functions

• Understand the strategic direction and business priorities of the client base to:
  • Develop, maintain, and execute on a strategic account plan, in partnership with the Moody's sales team.
  • Develop and influence effective measures to protect client revenues in the segment in partnership with the sales team.
  • Identify expansion opportunities by having a deep understanding of the client's business operations and applying Moody's solutions to provide value.
• Build strong relationships across all levels of the organization, including senior-level contacts and collaborative relationships with end users.
• Develop proactive service strategies for strategic clients in the segment to:
  • Lead and manage client projects for model evaluations, development of client's VoR, workflow best practices, API integrations, etc.
  • Provide change and release management services.
  • Manage and implement application and model onboarding and adoption.
  • Use product and client knowledge to design solutions tailored to the client's business.
  • Develop training plans.
  • Coordinate product management, training, and support teams to support unique client needs.
• Represent the segment with Global Client Success Leadership.
• Maintain high visibility and credibility within Moody's RMS Senior Management.
• Represent Moody's at external events, client events, and conferences.

Travel

• Moderate travel may be required.

Qualifications

• Bachelor's degree in any discipline with a strong academic track record.
• Minimum 8 years of professional track record and experience in a client-facing role within re/insurance (catastrophe management, risk management, software services, analytics, or in a similar related field).
• Exceptional written and verbal communication skills - must be able to relay complex and often technical concepts to broad audiences.
• Proven track record of demonstrated ability to onboard, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty.
• Understanding of strategic account management principles.
• Passionate about providing an exceptional customer experience.
• Creative, resourceful, detail-oriented, and well-organized.
• A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment.
• Someone who flourishes when given responsibility and a sense of ownership.
• Strong presentation skills.
• Strong project management skills.
• Strong networking and influencing skills.
• Solid organizational skills and ability to work under pressure.
• Ability to coordinate across different teams, working effectively in a team and as an individual.
• Fluency in English (written and spoken) is required.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity, or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.