Moody's Investors Service

Moody's Investors Service is seeking a senior administrative leader to oversee the London function, guiding the UK administration team and ensuring high-quality support for senior leaders. You will manage calendars, travel, expenses, and confidential information while aligning capacity, onboarding, and workforce planning with business needs. You will drive performance, coaching, and engagement, partnering with Legal, Facilities, Technology, and Risk to advance operational excellence, automation,

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. Skills and Competencies Proven experience leading and managing administrative or operational support teams within a complex, senior stakeholder environment Strong people leadership capabilities, including performance management, coaching, workforce planning, succession planning, and change management Excellent stakeholder management and communication skills with the ability to influence and engage effectively with senior leaders and cross-functional partners Strong organizational, analytical, and problem-solving skills with a focus on operational excellence, resilience, and continuous improvement Ability to balance strategic priorities with day-to-day operational delivery while managing multiple competing demands High level of discretion, integrity, and sound judgment when handling sensitive and confidential information Interest in technology, process optimization, automation, and modern administrative practices Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use Education Appropriate qualifications such as college education, university degree or equivalent experience commensurate with the role Responsibilities Lead and oversee the London administrative function to ensure high-quality support, operational effectiveness, and continuous improvement across the office. Provide leadership and oversight for the UK administrative management team, supporting Senior Administrative Coordinators in delivering consistent and effective administrative services Ensure high-quality support for senior leaders, including calendar management, travel coordination, expense management, confidential information handling, and project support Manage administrative capacity planning, recruitment, onboarding, succession planning, and workforce requirements aligned to business needs Lead performance management, development, coaching, engagement activities, and training completion across the UK administrative population Partner with the UK Country Manager and key stakeholders to support office management priorities, employee engagement, workplace initiatives, and organizational culture Build strong relationships with partners across People, Legal, Facilities, Technology, Procurement, Risk and Compliance, Business Planning, and senior business leaders Drive continuous improvement through process optimization, technology adoption, automation initiatives, and effective implementation of regional and global programs Oversee business events, leadership meetings, office logistics, facilities planning, and continuity of administrative support while identifying and mitigating operational risks About the Team Our Regional Organisation team is responsible for supporting the effective operation of Moody's offices and enabling business success through strong partnership, operational excellence, and employee engagement. The team collaborates across multiple functions to deliver workplace solutions, drive organizational effectiveness, support strategic initiatives, and foster an inclusive and connected office culture. By joining the team, you will contribute to the continued evolution of the workplace experience while supporting innovation, technology adoption, and responsible use of digital and AI-enabled tools. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action and enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Extensive product management experience, typically 10+ years, within financial services, fintech, or risk management software environments Demonstrated people leadership experience, including at least 3 years managing and developing product managers Proven ability to lead multiple product squads, manage cross-team dependencies, and balance strategy with execution Deep understanding of generative AI, large language models, and agentic AI products Strong command of agile methodologies and continuous improvement practices driven by retrospectives and KPIs Excellent market analysis, competitive intelligence, and client research capabilities to inform product direction Data-driven and user-centric approach to product discovery and decision-making Strong communication and stakeholder management skills, with the ability to influence senior and cross-functional partners Deep expertise in artificial intelligence, with a track record of implementing advanced AI solutions to drive strategic transformation and operational efficiency. Strong experience using AI tools to lead innovation initiatives. Demonstrated leadership in managing AI-related risks, ensuring ethical governance, and fostering a culture of responsible AI adoption across the organization Education Bachelor's degree required; advanced degree in business, technology, data science, or a related field preferred Responsibilities This Director will play a critical leadership role within the GenAI product function, managing a group of 2-3 Product Managers and providing hands on guidance across their respective squads. Lead, mentor, and coach a team of Product Managers to ensure strong execution and professional growth Set and maintain a high quality bar for product management outputs, including user stories and requirements documentation Partner with the Director of GenAI Products to contribute to and execute the GenAI product roadmap Engage with strategy, business partners, and clients to validate priorities and surface new product opportunities Serve as the primary escalation point for Product Managers, resolving blockers and managing cross-squad dependencies Establish a consistent operating rhythm across squads, including planning, prioritization, and retrospectives Define, track, and use product KPIs to guide prioritization and continuous improvement Drive cross-functional collaboration across technology, design, operations, and strategy teams About the Team The Digital Content & Innovation product organization at Moody's Analytics delivers client-focused digital solutions that enable customers to assess risk and make informed decisions. The GenAI product team builds on Moody's trusted data, research, and platforms to develop innovative AI-powered capabilities, including agentic solutions and APIs, empowering clients to access and act on Moody's intelligence in new and impactful ways. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Moody's Investors Service is seeking an accomplished senior product leader to own the strategy, development, and delivery of Model Context Protocol products, enabling AI-native workflows across Moody's platforms. You will partner with engineering, design, data, security, and strategy to translate client and market needs into milestones, while driving governance and technical debt reduction at scale.

Moody's Investors Service seeks a Director to lead the GenAI product function, overseeing 2-3 Product Managers and guiding multiple squads across technology, design, and strategy. You will shape the GenAI roadmap, set priorities, and partner with clients and business partners to validate opportunities. The role emphasizes ethical governance, responsible AI adoption, and delivering AI-powered capabilities that enhance risk assessment and client outcomes within Moody's Analytics ecosystem.

Moody's Investors Service in Salford is seeking a highly experienced Customer Success Manager to strategically lead a team dedicated to enhancing customer satisfaction, retention, and loyalty. The role demands expertise in managing client interactions, driving retention efforts, and optimizing team performance. Ideal candidates will possess over 10 years of B2B client-facing experience and a Bachelor's degree in a related field. This role offers the opportunity to engage closely with sales leadership and develop effective client strategies within an inclusive work environment.

Skills and Competencies 10+ years' experience in direct business to business client facing roles within SaaS, commercial data, analytics, regulatory or finance industries. Solid understanding of complex business concepts and processes, particularly in regulatory compliance, supplier and credit risk use cases. Ability to present high level information as well as detailed demonstrations of products and services. Excellent verbal, written communication and presentation skills. Ability to work independently and within a team environment, with focus and high attention to detail. Education Undergraduate/first level degree (e.g., Bachelor's) in business, economics, finance, marketing or related fields. Responsibilities Strategically oversee the EA and Americas Region Corporate & Government CSM Tier 3 team of Customer Success Managers, ensuring retention, satisfaction and loyalty of clients. Drive customer focused retention efforts to assist sales and customer service in meeting targets related to customer interactions, revenue and sales. Scale, automate and find efficiencies to support a high volume of accounts. Act as key point of contact for day to day issues and questions from the team, ensuring adherence to processes and providing feedback and coaching. Demonstrate deep understanding of the customer's industry and workflow to provide valuable solution recommendations that increase the value received. Identify knowledge gaps within the team, recommend training and support individual development. Develop staffing strategies, recruit, hire and train teams to optimise department performance. Manage account territory assignments based on sales renewable base, contract and user counts. Maintain and track daily activities, performance and production levels, ensuring activity targets and goals are met. Provide continuous feedback and coaching to achieve departmental goals and ensure all duties are completed. Create an environment that fosters teamwork, accountability and positive customer experience. Develop action plans to drive employee engagement. Maintain, develop and document department policies, practices and procedures. Manage the expense budget for the team. Travel as required. About the Team The Customer Success Manager Team Manager leads a team of Customer Success Managers who enhance customer satisfaction, retain clients and identify expansion opportunities. The role involves close collaboration with sales leadership and internal stakeholders to develop client strategies, map the customer journey and provide strategic guidance on how CSMs interact with their clients. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity, or any other characteristic protected by law. Candidates may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.