Neurodevelopmental Pathway Administration Team Leader

The Team Leader will support the Administration Team to provide general administrative support to the ND pathway.

The ND pathway provides an assessment only service for children and young people who are showing possible signs of autism and/or attention deficit hyperactivity disorder (ADHD). The team also supports children and young people who are on ADHD medication reviews.

The ND pathway team consists of Neurodevelopmental Practitioners including a Clinical Psychologist, Consultant Community Paediatricians, Speech and Language Therapists, and Nurses. A team of Care Navigators also supports the assessment pathway.

This is a demanding role requiring high levels of administrative skills and communication skills, as well as the ability to work proactively as part of a team.

The role also requires some degree of client and stakeholder contact, necessitating a high level of interpersonal skills and personal confidence. A respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, complex, and confidential information.

The role requires a high-level capacity to communicate and manage sensitive, confidential information safely and know when and how to liaise with the multidisciplinary team.

Base

The role will be based in either the High Post Hub, Salisbury, or the Derby Court Hub in Trowbridge, with some flexibility for home working.

Main duties of the job

• Follow guidelines/protocols and work with clinical colleagues to ensure optimal service delivery.
• Oversee the booking and scheduling of planned clinical appointments on SystmOne ensuring patients are seen within any contracted waiting times.
• Ensure information and appointment letters are collated and sent to patients in respect of booked appointments in a timely way.
• Reschedule appointments cancelled by patients or the organisation.
• Manage enquiries from families and other professionals regarding the assessment process.
• Provide support around incoming and outgoing written correspondence from the organisation (letters/emails).
• Help with the scheduling and organisation of meetings for the ND pathway by preparing agendas, transcribing and typing minutes of meetings, circulating and distributing papers.
• Provide direct line management to the team of ND Administrators in line with the organisation's HR policies, including regular one-to-one meetings, appraisals, allocation of work, induction, and training and development.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children's community health services, primary care services including urgent care, sexual health, dermatology, and MSK services, as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments, and technical solutions to be as inclusive as possible.

While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you, so please apply as soon as you can.

To find out more about HCRG Care Group, please visit our website .

Date posted

11 February 2025

Pay scheme

Other

Salary

£24,000 to £24,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

HCRGCG/TP/53790/13804

Job locations

HCRG Care Group

Trowbridge

Wiltshire

BA14 0XQ

Job responsibilities

As an Admin Team Leader, you'll be part of our valued team based at one of our three local hubs.

You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• Salary range of £24,000 with group pension.
• Free tea and coffee at your base location.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you.
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high-interest rates.
• Online and face-to-face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post-trauma support, legal, debt, and life management help, as well as career coaching and counselling.
• Access to eLearning, bespoke career pathways, and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise.
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care, backed up by at least £100,000 of ringfenced innovation funding each year.
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission.

Person Specification General Requirements Essential

• Click Apply for this job above to view the Job Description on our career site.

Desirable

• Click Apply for this job above to view the Job Description on our career site.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

HCRG Care Group

Address

HCRG Care Group

Trowbridge

Wiltshire

BA14 0XQ

Employer's website