Job Description
Job ID: Amazon Business EU SARL (UK) - H91
Have you ever ordered a product on Amazon and when that box with the smile arrived, wondered how it got to you so fast? Wondered where it came from and how much it cost Amazon? If so, the Amazon Supply Chain Optimization Technology (SCOT) organization is for you.
To maintain Amazon's leadership in the industry, SCOT fosters continuous improvement, advocating game-changing ideas that create ever more intelligent and self-learning systems to maximize the efficiency, automation and scale of Amazon's massive supply chain operation.
SCOT's Automated Inventory Management (AIM) team owns the management of Amazon's inventory investment and key business outcomes. If you'd like to help us build on Amazon's experience where you can find and buy anything online and have it delivered fast, this is your chance to make history.
We are looking for a Sr. Product Manager - Tech focused on driving our Placement metrics for EU. You will partner with key SCOT, retail, and operations leaders, develop deep knowledge and insights to detect, drive actions and proactively steer to the right business outcomes. In this role, you will play a major role in influencing our business results and seeking opportunities to improve the customer experience while driving efficiency. You will play an integral role in the Placement space, working with teams around EU. In addition, you will provide guidance and mentoring to other team members locally and in other offices globally.
This role offers an opportunity to drive improved inventory outcomes and increase the quality and speed at which we deliver our customers' orders.
Done correctly, this role will improve our customer experience by increasing the confidence and trust our customers have that Amazon is the one, best option for 'want it, click it, have it.' This role will be the global hub for strategic Supply Chain improvement for a given segment, and is a highly visible and critical position within Amazon.
- Partner with EU Supply Chain / Operations to improve placement outcomes
- Own Placement metric Glidepath for OP planning.
- Deep Dive Placement defects and partner with Engineering teams and Supply Chain teams to root cause and course correct
- Conduct/Own Experimentation to measure Long Term Free Cash Flow outcomes.
- Present Placement metric call-outs in xBRs
A day in the life
- Identify Placement improvement opportunities - This remains one of the largest levers to reduce Cost to Serve and Improve Customer Experience for Customers
- Partner with Analytics teams to develop next generation reporting tools/ improvement identification
- Develop Hypothesis, Test solutions, Write great documents and present to Stakeholders
- Conduct Experiments to validate hypothesis and report on improvements
- Partner with Engineering teams where applicable to develop future state solutions
About the team
AIM is the owner in EU and/or globally of Customer Experience metrics like Availability and Fast Track Instock. AIM sits at the cross function of measuring and reporting inventory outcomes and is uniquely positioned to influence engineering functions, Business functions (Retail or FBA teams) and some core operations focused teams.
BASIC QUALIFICATIONS- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience in technical product management, program management or engineering
- Experience with end to end product delivery
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
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