Business Development Director - Fulfilment / Logistics

Job Category: Sales & Business Development

Location: UK, Manchester

Job Type: Full-time

About THG:

We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Life at Ingenuity:

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, and THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer.

Role Overview:
As part of the Business Development team, you will play a pivotal role in driving revenue growth by identifying and capitalising on opportunities within our existing client base. This position requires a strategic thinker with a consultative sales approach and the ability to foster strong, long-term client relationships.

Key Responsibilities:

• Analyse existing client portfolios to identify revenue growth opportunities.
• Develop and execute strategies to upsell and cross-sell products or services that align with clients' business objectives.
• Build deep, trusted relationships with key stakeholders within the client base.
• Act as a consultant, understanding clients' challenges and aligning solutions to meet their needs.
• Own the entire sales process for upselling and cross-selling initiatives, from initial outreach to deal closure.
• Achieve and exceed growth and revenue targets for the assigned client base.
• Collaborate with internal teams (e.g., product, marketing, customer success) to ensure a seamless client experience.
• Gather insights from clients to inform product development and marketing strategies.
• Proactively identify areas for improvement and propose solutions that enhance client satisfaction and retention.
• Maintain accurate records of sales activities and client interactions in CRM tools.
• Provide regular reports and forecasts on revenue growth performance and pipeline health.
• Able to help build and influence the BD team, improving on sales approach and processes.
• Potential to grow into a leadership role.

Qualifications:

• Proven track record in a growth-focused sales role, preferably within Fulfilment or Logistics sales (Can be SaaS or Logistics solutions, we are keen to find fulfilment experts).
• Strong consultative sales skills with the ability to uncover client needs and align them with solutions.
• Exceptional communication, negotiation, and presentation skills.
• Analytical mindset with the ability to identify growth opportunities through data-driven insights.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales analytics platforms.
• A team player with a collaborative approach and a client-first attitude.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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Do you require sponsorship to work in the UK?

Are you happy to work 5 days in the office? (Near Manchester Airport)