Head of Compliance (Soft Services)

Guy's and St Thomas' NHS Foundation Trust Are you ready to make an impact in a dynamic, high-performing team dedicated to compliance across soft services? Do you have a background and experience working in leadership of exceptional service provision? Do you want to join a team of professionals who are passionate about maintaining high standards for our patients, visitors, and staff? If so, we would like to hear from you as we are looking for an amazing Head of Compliance (soft services) to join our team.

Main duties of the job This is a role which will be key to the Trust's role as leader and influencer in South East London and to achieving Essentia's strategic ambitions. The role is a crucial post in ensuring that GSTT is compliant with legal and statutory requirements for all soft service provisions across a complex and multi-site organisation. The postholder will:

1. Be the Trust's lead expert for soft services compliance providing expert professional advice to the Essentia Executive on all current legislation.
2. Develop and lead on policies, strategies and for implementation of the Trust's soft services annual mandatory programme.
3. Continually improve reporting systems in order to maintain a safe environment for patients and staff.
4. Act as emergency manager during major incident for recovery planning purposes.

About us Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best-known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research, and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer, and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits.

Job responsibilities Compliance

1. Lead the food safety and environment & QMS teams to ensure all Essentia soft services are meeting the requirements as set out in legislation, ensuring that legal compliance is maintained under the current codes of practice.
2. Oversee regular all-site audits for all departments across the entire GSTT estate.
3. Oversee the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with agreed standards, other trust-wide policies and processes, and best practice requirements.
4. Advise Director of Compliance & Assurance, Essentia Leadership Team, Trust Board, and Senior Management as required on all current soft services legislation.
5. Oversee legal compliance maintained as required by various Acts of parliament and local by-laws.
6. Develop long-term management plans, procurement strategies for the Trust that are ongoing and related to the 5-year development plans.
7. Ensure that changes in the industry are monitored for any potential improvement to compliance in all soft services provisions as appropriate.
8. Liaise and support the Capital Projects team for Capital projects to ensure that all proposed new projects consider soft services requirements prior to tendering and installation.
9. May be required to advise external partners, NHS Trusts, and agencies on all Trust soft services related operational requirements.

Quality Management Systems

1. Responsible for all elements relating to an internal Quality management System (QMS) across Essentia and on all sites both acute and community.
2. Provide expertise and specialist advice as required ensuring alignment to Essentia strategic objectives.
3. Lead a function that pro-actively ensures non-compliance found throughout the internal audit process is logged as a QAR and proactively supports service managers to ensure follow-up actions are completed and closed out.
4. Lead the policy implementation and development of quality management system implementation.
5. To lead on the delivery of internal audits and report outcomes through PRMs and Essentia quality and assurance structures.
6. Work alongside operational managers to influence a positive approach to corrective measures identified in audits.

Leadership

1. Lead the team and self by example modelling the Trust values and behaviours, ensuring that equality, diversity, and inclusion objectives of the trust are championed, supported, and implemented.
2. Ensure that team structures and individuals employed within the various services are organized to achieve maximum effectiveness in delivering Trust, Clinical Groups, and Essentia objectives.
3. Develop and lead a team that will drive and support high performing business performance based on sound and relevant data.
4. Ensure that staff are effectively managed and developed within a performance appraisal framework including personal development plans.
5. Ensure compliance with all mandatory training and optimal completion of Trust/NHS staff surveys.
6. Actively promote good communication and employee engagement throughout the Essentia workforce.
7. Promote effective leadership to Essentia staff, encouraging one team working and breaking down management barriers.
8. Responsible for the recruitment, induction, training, and development for all accountable staff.
9. Invest in the development of all directly accountable employees on an equitable basis and promote career progression.
10. Provide visible leadership to promote a fair and just culture.
11. Contribute to talent management and succession planning across Essentia.

HR

1. Lead the development of a positive organisational culture that promotes GSTT Values and Behaviours, staff engagement, employee wellbeing, and high performance.
2. Champion EDI across GSTT, ensuring that all functions are inclusive and promote equity, belonging, and intersectionality.

Corporate responsibilities

1. Represent Essentia at Trust level senior management meetings as necessary.
2. Represent Essentia and the Trust at ICS, Regional and National levels as and when necessary.
3. Actively promote and champion the equality, diversity, and inclusion ambitions of the Trust and Essentia.
4. Participate, and on occasion lead, negotiations with external providers.
5. Participate in the performance management of Essentia at corporate level.

Performance Management

1. Work within a performance management framework, ensuring that clear performance measures are in place across the team.
2. Manage a process of continuous improvement in relation to service delivery.
3. Analyse performance across the Trust's entire asset base in relation to performance targets and strategic objectives.
4. Be accountable, and hold staff accountable, for the delivery of all agreed objectives and outcomes.
5. Ensure that appropriate strategies, plans, delivery and implementation frameworks are in place to maintain an excellent environment for patient care.

Financial Management

1. Ensure that services are delivered to achieve value for money and meet all financial targets.
2. Ensure all staff comply with the Trust's financial standing instructions and financial procedures.
3. Responsible for departmental budgets, ensuring adherence to in-year budget spending limitations.
4. Manage budget and procure physical assets; purchases assets and selects suppliers.

Policy and Service Development

1. Implement policies as required and contribute to policy and service development as a member of the Essentia leadership team.
2. Identify process improvements and assignments to respond to organisational and/or policy changes more effectively.
3. Develop audit programmes across all GSTT sites.
4. Ensure that all audits are carried out effectively and in a timely manner.
5. Ensure that all procurement for new monitoring systems and technology are managed and delivered to agreed parameters.

Other

1. Provide support to Essentia colleagues undertaking other duties as required, which are consistent with the grade and nature of the post.
2. Strict adherence to departmental health and safety regulations and requirements.
3. Any other duties appropriate to the role.
4. The successful applicant will be required to work on site 4 days per week.

Person Specification Qualifications/Education

• Master's Degree or equivalent experience gained within soft services management.

Professionals/ Statutory Registration

• Registered with a recognised professional body.
• Substantial experience of operating in a senior soft services role in an estates and facilities context.
• Significant experience of development of Soft Services Policies and Procedures.
• Significant experience gained in the process to ensure legal compliance.
• Substantial staff management experience including external contractors.
• Demonstrate a good knowledge of budget/financial Management.
• Fully conversant with statutory and legal requirements impacting on building owners and occupiers.

Skills & Abilities

• Ability to analyse complex problems and to develop practical solutions.
• Ability to prioritise work in the face of competing demands. . click apply for full job details