Corporate Account Manager

CORPORATE ACCOUNT MANAGER
My client provides International and Domestic Freight and Parcel services and solutions, In partnership with large networks

The Role: Corporate Account Manager

Responsible for managing Their high spend, Retail Corporate Accounts, ensuring the highest levels of customer service.
Focus on building and maintaining a long-term, mutually beneficial relationship.
identifying opportunities for growth and ensure our clients satisfaction by providing strategic solutions that align with their needs, ultimately driving sustained revenue and loyalty.

Key responsibilities:

• Understand our customers' needs and requirements to propose solutions that add value and build long lasting partnerships.
• Communicate with our clients on a proactive basis ensuring that they receive the highest levels of customer care.
• Thoroughly researching and analyse each of our Major account's business objectives, challenges, and market dynamics.
• Develop strong, trusting relationships with key decision-makers
• Resolve customer issues at all levels working closely with customer service and operational teams
• Identify and solve any logistical problems in our client's supply chain
• Have a good understanding in all aspects of my client portfolio of services and solutions and partners
• Produce weekly and monthly service performance reports

Skills and Experience Required: Corporate Account Manager

• Must have knowledge and experience in logistics, transportation, or shipping,
• Ecommerce experience would be desirable
• Communicate on all levels
• Experienced managing high spend accounts.
• Analytical thinker
• Develop strategic plans and visions
• Identify business development opportunities
• Being able to allocate budgets
• Manage projects and contracts
• Build strong relationships with clients and partners
• Nurture existing accounts
• Strong organisation and presentation skills