HR Generalist An excellent opportunity for a proactive and commercially minded Human Resources professional to take ownership of a varied generalist role, supporting recruitment, HR operations, employee relations, HR systems and continuous improvement within a fast-paced SME environment. If you've also worked in the following roles, we'd also like to hear from you: HR Advisor, HR Officer, People Officer, HR Manager, People Manager, Recruitment Advisor, Talent Acquisition Specialist, HR Operations Specialist, People Operations Specialist, Human Resources Advisor SALARY: £45,000 to £52,000 (depending on experience) per annum + Benefits LOCATION: Hybrid - Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent JOB OVERVIEW This is an exciting opportunity for an HR Generalist who enjoys variety, takes ownership and is confident supporting managers across the employee lifecycle. Working as the HR Generalist you will support the day-to-day delivery of HR, including recruitment, HR operations, employee relations, HR reporting, compliance and people-focused process improvements. The Generalist will also use technology, data and AI tools to help improve efficiency, documentation, reporting, manager self-service and employee experience across the organisation. DUTIES Your duties as the HR Generalist include: Recruitment and Talent Acquisition: Manage recruitment from vacancy approval through to offer, supporting hiring managers, ATS activity and the candidate experience Onboarding and Probation: Manage onboarding and probation processes, helping new employees settle in effectively HR Systems and Data: Maintain HRIS accuracy, employee records and data integrity across HR processes Reporting and Metrics: Produce HR reports, dashboards and people metrics to support decision-making HR Administration: Manage HR administration, employee documentation, benefits administration and HR compliance activity Employee Relations Support: Support disciplinary, grievance, capability, absence and performance management processes Employment Law and Compliance: Help ensure HR practices comply with UK employment law, internal procedures, GDPR and confidentiality requirements AI and Automation: Identify opportunities to use AI tools, automation and technology to improve HR documentation, reporting and manager self-service Process Improvement: Lead or support HR improvement projects covering onboarding, HR systems, employee engagement and process optimisation Manager Support: Advise and support managers with fair, consistent and practical people management guidance CANDIDATE REQUIREMENTS ESSENTIAL CIPD Level 5 qualified Demonstrable experience in a generalist HR, advisory or equivalent HR role Experience managing recruitment from end to end Working knowledge of UK employment law and experience supporting employee relations activities Experience working in an SME environment, with MSP or professional services sector experience Experience supporting and advising managers Excellent HR systems knowledge Strong Microsoft 365 skills Excellent written and verbal communication skills Ability to prioritise competing demands with minimal supervision Demonstrable experience using AI tools, such as Microsoft Copilot, ChatGPT or similar, to improve HR processes, create documentation, analyse data and increase operational efficiency Experience using AI tools to analyse HR data and identify trends Strong understanding of data protection and confidentiality considerations when using AI Proactive, solutions-focused and curious about new technology Highly organised, adaptable and confident making decisions Comfortable operating with autonomy and accountability Committed to fairness, consistency and high standards DESIRABLE Experience implementing HR systems Experience using Employment Hero Experience producing HR dashboards and workforce analytics BENEFITS Learning and development opportunities, including certifications, developmental pathways and training Regular career progression reviews 21 days holiday, public holidays, and birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Recruitment referral scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events, including tech-infused minigolf and darts, pool, sailing, and more! Electric car scheme after 2 years of service APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15040 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Farringdon, London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Aug 24, 2026
Full time
HR Generalist An excellent opportunity for a proactive and commercially minded Human Resources professional to take ownership of a varied generalist role, supporting recruitment, HR operations, employee relations, HR systems and continuous improvement within a fast-paced SME environment. If you've also worked in the following roles, we'd also like to hear from you: HR Advisor, HR Officer, People Officer, HR Manager, People Manager, Recruitment Advisor, Talent Acquisition Specialist, HR Operations Specialist, People Operations Specialist, Human Resources Advisor SALARY: £45,000 to £52,000 (depending on experience) per annum + Benefits LOCATION: Hybrid - Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent JOB OVERVIEW This is an exciting opportunity for an HR Generalist who enjoys variety, takes ownership and is confident supporting managers across the employee lifecycle. Working as the HR Generalist you will support the day-to-day delivery of HR, including recruitment, HR operations, employee relations, HR reporting, compliance and people-focused process improvements. The Generalist will also use technology, data and AI tools to help improve efficiency, documentation, reporting, manager self-service and employee experience across the organisation. DUTIES Your duties as the HR Generalist include: Recruitment and Talent Acquisition: Manage recruitment from vacancy approval through to offer, supporting hiring managers, ATS activity and the candidate experience Onboarding and Probation: Manage onboarding and probation processes, helping new employees settle in effectively HR Systems and Data: Maintain HRIS accuracy, employee records and data integrity across HR processes Reporting and Metrics: Produce HR reports, dashboards and people metrics to support decision-making HR Administration: Manage HR administration, employee documentation, benefits administration and HR compliance activity Employee Relations Support: Support disciplinary, grievance, capability, absence and performance management processes Employment Law and Compliance: Help ensure HR practices comply with UK employment law, internal procedures, GDPR and confidentiality requirements AI and Automation: Identify opportunities to use AI tools, automation and technology to improve HR documentation, reporting and manager self-service Process Improvement: Lead or support HR improvement projects covering onboarding, HR systems, employee engagement and process optimisation Manager Support: Advise and support managers with fair, consistent and practical people management guidance CANDIDATE REQUIREMENTS ESSENTIAL CIPD Level 5 qualified Demonstrable experience in a generalist HR, advisory or equivalent HR role Experience managing recruitment from end to end Working knowledge of UK employment law and experience supporting employee relations activities Experience working in an SME environment, with MSP or professional services sector experience Experience supporting and advising managers Excellent HR systems knowledge Strong Microsoft 365 skills Excellent written and verbal communication skills Ability to prioritise competing demands with minimal supervision Demonstrable experience using AI tools, such as Microsoft Copilot, ChatGPT or similar, to improve HR processes, create documentation, analyse data and increase operational efficiency Experience using AI tools to analyse HR data and identify trends Strong understanding of data protection and confidentiality considerations when using AI Proactive, solutions-focused and curious about new technology Highly organised, adaptable and confident making decisions Comfortable operating with autonomy and accountability Committed to fairness, consistency and high standards DESIRABLE Experience implementing HR systems Experience using Employment Hero Experience producing HR dashboards and workforce analytics BENEFITS Learning and development opportunities, including certifications, developmental pathways and training Regular career progression reviews 21 days holiday, public holidays, and birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Recruitment referral scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events, including tech-infused minigolf and darts, pool, sailing, and more! Electric car scheme after 2 years of service APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15040 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Farringdon, London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Customer Success Manager Location: Send, Woking area (office-based) Salary: £36,000-£46,000 per year Job Type : Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, measurable value from IT and cloud services. This is not a technical support or sales role. The focus is on client outcomes, engagement, retention, and long-term success. As a Customer Success Manager, you will act as the primary advocate for your clients, guiding them through onboarding, helping them understand the services they receive, and ensuring those services align with their business goals. What you'll be doing Build strong, long-term relationships with a portfolio of client accounts Act as the main non-technical point of contact for service experience and engagement Own the client onboarding journey, ensuring a smooth and well-coordinated transition into managed services Ensure clients clearly understand their services and how they support business outcomes Drive adoption of services, tools, and best practices to maximise client value Lead regular service review meetings, clearly demonstrating value, trends, and improvement opportunities Translate service metrics and operational data into clear, client-friendly insights Work closely with service delivery, technical, and account teams to ensure alignment Identify risks, dissatisfaction, or churn indicators early and take proactive action Act as the internal voice of the customer, ensuring feedback is heard and acted upon Support contract renewals by ensuring clients clearly see the value being delivered Contribute to the ongoing improvement of customer success processes, reporting, and playbooks What we're looking for Proven experience in Customer Success, Account Management, or Service Relationship Management Experience in an MSP, SaaS, or IT services environment is highly desirable Excellent communication and stakeholder management skills Ability to interpret service data and explain it clearly to non-technical audiences Strong organisational skills with the ability to manage multiple client relationships Confidence handling challenging conversations in a calm, professional manner Key attributes for success in this role A genuine client-first mindset focused on long-term outcomes Proactive and naturally alert to potential issues before they escalate Calm, empathetic, and professional under pressure Comfortable working cross-functionally to get things done Commercially aware, without being sales-driven Takes ownership and follows through on commitments Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page "Find A Job".
Aug 24, 2026
Full time
Customer Success Manager Location: Send, Woking area (office-based) Salary: £36,000-£46,000 per year Job Type : Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, measurable value from IT and cloud services. This is not a technical support or sales role. The focus is on client outcomes, engagement, retention, and long-term success. As a Customer Success Manager, you will act as the primary advocate for your clients, guiding them through onboarding, helping them understand the services they receive, and ensuring those services align with their business goals. What you'll be doing Build strong, long-term relationships with a portfolio of client accounts Act as the main non-technical point of contact for service experience and engagement Own the client onboarding journey, ensuring a smooth and well-coordinated transition into managed services Ensure clients clearly understand their services and how they support business outcomes Drive adoption of services, tools, and best practices to maximise client value Lead regular service review meetings, clearly demonstrating value, trends, and improvement opportunities Translate service metrics and operational data into clear, client-friendly insights Work closely with service delivery, technical, and account teams to ensure alignment Identify risks, dissatisfaction, or churn indicators early and take proactive action Act as the internal voice of the customer, ensuring feedback is heard and acted upon Support contract renewals by ensuring clients clearly see the value being delivered Contribute to the ongoing improvement of customer success processes, reporting, and playbooks What we're looking for Proven experience in Customer Success, Account Management, or Service Relationship Management Experience in an MSP, SaaS, or IT services environment is highly desirable Excellent communication and stakeholder management skills Ability to interpret service data and explain it clearly to non-technical audiences Strong organisational skills with the ability to manage multiple client relationships Confidence handling challenging conversations in a calm, professional manner Key attributes for success in this role A genuine client-first mindset focused on long-term outcomes Proactive and naturally alert to potential issues before they escalate Calm, empathetic, and professional under pressure Comfortable working cross-functionally to get things done Commercially aware, without being sales-driven Takes ownership and follows through on commitments Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page "Find A Job".
# Workday Project ManagerBirmingham, Glasgow, London, Manchester, WorthingApply for this job Permanent Experienced Professionals SaaS Solutions ID 507603-en\_GB About the job you're considering We are looking for an experienced Workday Engagement Manager to join our growing Workday Practice and lead the successful delivery of Workday engagements for our clients. This is a client-facing delivery leadership role for someone who combines strong project and programme management capability with commercial awareness, stakeholder leadership and a practical understanding of Workday delivery. You will take accountability for the delivery of Workday engagements, working with client sponsors, delivery leaders, functional and technical teams, commercial stakeholders, and account teams to deliver high-quality outcomes. You will also contribute to the continued growth of our Workday capability by supporting pre-sales activity, strengthening delivery governance, developing reusable delivery assets, and sharing knowledge across the practice. Your Role As a Workday Engagement Manager, you will act as the primary delivery lead for Workday implementation, enhancement and optimisation engagements. You will manage the end-to-end delivery lifecycle, create the conditions for effective project execution, and ensure that scope, timeline, budget, quality, risk, commercial performance and client satisfaction are actively managed throughout the engagement. You will be expected to bring a modern consulting mindset: outcome-focused, commercially aware, structured in delivery, confident with senior stakeholders and comfortable helping clients adopt Workday capabilities, data-led decision-making, automation and emerging AI-enabled functionality responsibly and effectively. Engagement delivery and governance Lead the end-to-end delivery of Workday implementation, enhancement and optimisation projects, ensuring engagements are delivered to agreed scope, quality, timeline and budget expectations. Own and maintain robust project governance, including plans, RAID management, status reporting, decision tracking, change control, dependency management and delivery assurance inputs. Client leadership and stakeholder management Act as a trusted delivery partner and primary point of contact for client stakeholders throughout the engagement lifecycle. Build and maintain strong relationships with client sponsors, programme leaders, HR, Finance, IT and operational stakeholders. Commercial, risk and quality management Manage engagement commercials, including forecast, budget, profitability, resource demand, scope control and change management within agreed governance. Ensure delivery quality through effective governance, review points, risk management, assurance activity and adherence to Workday and Capgemini delivery methods. Team leadership and practice contribution Lead, motivate and coordinate diverse delivery teams across onshore, nearshore and offshore locations. Create clarity for teams by setting expectations, managing workload, removing blockers and promoting collaborative ways of working. Your skills and experience Proven experience leading technology or Workday implementation engagements in a consultancy or professional services environment. Current Workday Services Partner certification as an Engagement Manager/Project Manager Strong understanding of Workday delivery lifecycles, deployment methodologies and the practical realities of delivering HCM, Finance, Payroll, Recruiting or broader Workday programmes. Demonstrable experience managing scope, plans, resources, budgets, risks, issues, dependencies, quality standards and profitability targets. Ability to lead diverse project teams and coordinate activity across functional, technical, data, testing, change and deployment workstreams. Strong client-facing skills, with the confidence to engage senior stakeholders, manage expectations and translate delivery complexity into clear business language. Commercial awareness and experience supporting statements of work, change control, delivery estimates, governance reporting and project financial management. Excellent communication, facilitation, problem-solving and organisational skills, with a structured and proactive approach to delivery leadership. Experience working across onshore, nearshore and offshore delivery models with multi-disciplinary and geographically distributed teams. A practical, inclusive and outcome-focused leadership style, with a willingness to coach others and contribute to the wider practice. Desirable experience Experience managing complex or multi-workstream Workday programmes, including senior stakeholder governance and delivery recovery activity. Experience supporting pre-sales, bid responses, solution proposals, mobilisation planning, commercial shaping or client demonstrations. Awareness of Workday HCM, Finance, Payroll, Recruiting, Talent, Absence, Time Tracking, Integrations, Security, Reporting, Extend or broader enterprise architecture considerations. Understanding of responsible AI adoption in HR and Finance transformation, including data readiness, governance, explainability, adoption and change considerations. Professional project or programme management qualification such as PRINCE2, PMP, MSP, Agile or equivalent practical delivery experience. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process. Your security clearance and pre-employment checks If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you? Shape Your Path You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Flexibility to work your way You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.
Aug 24, 2026
Full time
# Workday Project ManagerBirmingham, Glasgow, London, Manchester, WorthingApply for this job Permanent Experienced Professionals SaaS Solutions ID 507603-en\_GB About the job you're considering We are looking for an experienced Workday Engagement Manager to join our growing Workday Practice and lead the successful delivery of Workday engagements for our clients. This is a client-facing delivery leadership role for someone who combines strong project and programme management capability with commercial awareness, stakeholder leadership and a practical understanding of Workday delivery. You will take accountability for the delivery of Workday engagements, working with client sponsors, delivery leaders, functional and technical teams, commercial stakeholders, and account teams to deliver high-quality outcomes. You will also contribute to the continued growth of our Workday capability by supporting pre-sales activity, strengthening delivery governance, developing reusable delivery assets, and sharing knowledge across the practice. Your Role As a Workday Engagement Manager, you will act as the primary delivery lead for Workday implementation, enhancement and optimisation engagements. You will manage the end-to-end delivery lifecycle, create the conditions for effective project execution, and ensure that scope, timeline, budget, quality, risk, commercial performance and client satisfaction are actively managed throughout the engagement. You will be expected to bring a modern consulting mindset: outcome-focused, commercially aware, structured in delivery, confident with senior stakeholders and comfortable helping clients adopt Workday capabilities, data-led decision-making, automation and emerging AI-enabled functionality responsibly and effectively. Engagement delivery and governance Lead the end-to-end delivery of Workday implementation, enhancement and optimisation projects, ensuring engagements are delivered to agreed scope, quality, timeline and budget expectations. Own and maintain robust project governance, including plans, RAID management, status reporting, decision tracking, change control, dependency management and delivery assurance inputs. Client leadership and stakeholder management Act as a trusted delivery partner and primary point of contact for client stakeholders throughout the engagement lifecycle. Build and maintain strong relationships with client sponsors, programme leaders, HR, Finance, IT and operational stakeholders. Commercial, risk and quality management Manage engagement commercials, including forecast, budget, profitability, resource demand, scope control and change management within agreed governance. Ensure delivery quality through effective governance, review points, risk management, assurance activity and adherence to Workday and Capgemini delivery methods. Team leadership and practice contribution Lead, motivate and coordinate diverse delivery teams across onshore, nearshore and offshore locations. Create clarity for teams by setting expectations, managing workload, removing blockers and promoting collaborative ways of working. Your skills and experience Proven experience leading technology or Workday implementation engagements in a consultancy or professional services environment. Current Workday Services Partner certification as an Engagement Manager/Project Manager Strong understanding of Workday delivery lifecycles, deployment methodologies and the practical realities of delivering HCM, Finance, Payroll, Recruiting or broader Workday programmes. Demonstrable experience managing scope, plans, resources, budgets, risks, issues, dependencies, quality standards and profitability targets. Ability to lead diverse project teams and coordinate activity across functional, technical, data, testing, change and deployment workstreams. Strong client-facing skills, with the confidence to engage senior stakeholders, manage expectations and translate delivery complexity into clear business language. Commercial awareness and experience supporting statements of work, change control, delivery estimates, governance reporting and project financial management. Excellent communication, facilitation, problem-solving and organisational skills, with a structured and proactive approach to delivery leadership. Experience working across onshore, nearshore and offshore delivery models with multi-disciplinary and geographically distributed teams. A practical, inclusive and outcome-focused leadership style, with a willingness to coach others and contribute to the wider practice. Desirable experience Experience managing complex or multi-workstream Workday programmes, including senior stakeholder governance and delivery recovery activity. Experience supporting pre-sales, bid responses, solution proposals, mobilisation planning, commercial shaping or client demonstrations. Awareness of Workday HCM, Finance, Payroll, Recruiting, Talent, Absence, Time Tracking, Integrations, Security, Reporting, Extend or broader enterprise architecture considerations. Understanding of responsible AI adoption in HR and Finance transformation, including data readiness, governance, explainability, adoption and change considerations. Professional project or programme management qualification such as PRINCE2, PMP, MSP, Agile or equivalent practical delivery experience. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process. Your security clearance and pre-employment checks If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you? Shape Your Path You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Flexibility to work your way You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.
Head of Region - Recruitment & Workforce Solutions Location: Hybrid Home-based with regional travel Salary: Competitive + Car Allowance + 10% Bonus Contract: Full Time, PermanentLead Influence. Grow. At Opus People Solutions, we're transforming how organisations attract, engage and retain talent. As we continue to expand our Managed Service Provider (MSP) and Workforce Solutions offering, we're seeking a Head of Region to lead a portfolio of strategic client partnerships across our West Midlands and North region. This is a role where you'll have the opportunity to shape regional strategy, drive commercial growth, strengthen client relationships and develop high-performing teams while helping our clients solve workforce challenges. The Opportunity As Head of Region, you'll be responsible for the strategic and operational performance of a portfolio of MSP and workforce solutions clients. You'll work closely with senior stakeholders across public sector and local government organisations, helping them develop workforce strategies that deliver better outcomes while driving growth and performance across your region. Leading a team of Operations Managers, you'll inspire excellence, drive accountability and ensure exceptional service delivery while identifying opportunities to expand services and strengthen client partnerships. What We're Looking For Significant experience within MSP, RPO, workforce solutions, recruitment or managed service environments. Strong commercial and financial acumen with a track record of delivering growth. Exceptional stakeholder management and influencing skills. Experience working with local authorities, public sector organisations or framework-based contracts. The ability to analyse data and translate insights into actionable strategies. Proven leadership experience, developing high-performing teams and driving results through others. Excellent communication and presentation skills with confidence engaging senior decision-makers. Why Join Opus? This is an exciting opportunity to join a growing business where you can make a genuine impact. You'll play a key role in shaping client workforce strategies, driving regional growth and helping public sector organisations overcome critical workforce challenges.
Aug 24, 2026
Full time
Head of Region - Recruitment & Workforce Solutions Location: Hybrid Home-based with regional travel Salary: Competitive + Car Allowance + 10% Bonus Contract: Full Time, PermanentLead Influence. Grow. At Opus People Solutions, we're transforming how organisations attract, engage and retain talent. As we continue to expand our Managed Service Provider (MSP) and Workforce Solutions offering, we're seeking a Head of Region to lead a portfolio of strategic client partnerships across our West Midlands and North region. This is a role where you'll have the opportunity to shape regional strategy, drive commercial growth, strengthen client relationships and develop high-performing teams while helping our clients solve workforce challenges. The Opportunity As Head of Region, you'll be responsible for the strategic and operational performance of a portfolio of MSP and workforce solutions clients. You'll work closely with senior stakeholders across public sector and local government organisations, helping them develop workforce strategies that deliver better outcomes while driving growth and performance across your region. Leading a team of Operations Managers, you'll inspire excellence, drive accountability and ensure exceptional service delivery while identifying opportunities to expand services and strengthen client partnerships. What We're Looking For Significant experience within MSP, RPO, workforce solutions, recruitment or managed service environments. Strong commercial and financial acumen with a track record of delivering growth. Exceptional stakeholder management and influencing skills. Experience working with local authorities, public sector organisations or framework-based contracts. The ability to analyse data and translate insights into actionable strategies. Proven leadership experience, developing high-performing teams and driving results through others. Excellent communication and presentation skills with confidence engaging senior decision-makers. Why Join Opus? This is an exciting opportunity to join a growing business where you can make a genuine impact. You'll play a key role in shaping client workforce strategies, driving regional growth and helping public sector organisations overcome critical workforce challenges.
York, United Kingdom At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre screened candidates, Civic Recruitment Limited is well positioned to cater to the specific needs of both public and private sectors. Job Description 3 Month Contract With A Local Authority Job Purpose To provide senior programme management leadership for the time critical transfer of bus services and associated powers into the York and North Yorkshire Combined Authority. The postholder will establish effective programme governance, controls and delivery structures, bring together multiple workstreams and partner organisations, and maintain a clear focus on achieving critical milestones and successful implementation. This is a delivery focused role requiring the postholder to establish programme grip, proactively manage risks and dependencies, provide constructive challenge and drive delivery at pace across a complex, multi stakeholder environment. Key Responsibilities Establish clear programme structure and delivery discipline, confirming scope, milestones, critical path, dependencies, priorities, accountabilities and delivery expectations. Establish and lead effective project and workstream groups across technical, operational, legal, financial, commercial, workforce and other specialist areas. Define clear terms of reference, membership, responsibilities, deliverables, milestones and accountabilities for each workstream. Establish and maintain appropriate programme governance, including Programme Boards, reporting arrangements, decision making, assurance, escalation and issue resolution processes. Develop and maintain a single integrated programme plan covering key tasks, milestones, dependencies and deliverables required to achieve the transfer within agreed timescales. Implement consistent programme controls covering actions, decisions, risks, issues, dependencies, milestones and critical path management. Drive delivery against critical milestones, actively challenging slippage and implementing corrective action where progress is at risk. Identify and proactively manage emerging risks, issues and dependencies, ensuring clear ownership, mitigation and escalation arrangements. Provide accurate and timely programme reporting, including executive level updates, Programme Board papers, performance reports, risk and issue reports and strategic recommendations. Ensure senior stakeholders have clear visibility of progress, key decisions, risks, issues, dependencies and areas requiring intervention. Work collaboratively with partner authorities and other stakeholders to develop and agree the arrangements required to enable the successful transfer. Ensure decisions, actions and recommendations are accurately recorded, monitored and followed through to completion. Provide constructive challenge to project leads and delivery partners, ensuring agreed outcomes, milestones and accountabilities remain on track. Ensure programme governance, documentation, reporting and assurance are proportionate, effective and consistently applied across all workstreams. Build effective relationships across organisational boundaries and facilitate collaboration between senior leaders, technical specialists, project teams and external partners. Provide visible programme leadership, creating structure, momentum and a clear line of sight from individual workstreams through to successful implementation. Escalate unresolved issues promptly and ensure appropriate intervention is secured to protect the programme timetable. Apply strong commercial, operational and organisational change awareness when assessing programme risks, dependencies and implementation requirements. Requirements Significant senior level programme or project management experience, with a proven track record of personally leading complex, time critical transformation, mobilisation or service transition programmes through to implementation. Demonstrable experience leading large scale service redesign, mobilisation, insourcing, outsourcing or service transition programmes involving multiple workstreams, organisations and operational dependencies. Proven experience establishing and embedding effective programme and project governance, including Programme Boards, project/workstream groups, Terms of Reference, reporting arrangements, assurance and escalation routes. Strong experience establishing and leading cross functional project and workstream groups involving technical, operational, commercial, financial, legal, workforce and other specialist functions. Strong practical experience of programme controls, including integrated programme plans, critical paths, milestones, dependencies, risks, issues, actions and decisions. Demonstrable ability to drive delivery at pace, challenge slippage, resolve issues, manage dependencies and implement corrective action to protect critical milestones. Ability to rapidly establish programme management grip and structure within complex or developing environments. Experience producing high quality executive level reporting, Programme Board papers, performance updates, risk and issue reports and strategic recommendations. Experience working in politically sensitive, multi stakeholder or public sector environments, with strong judgement and resilience when working with senior stakeholders. Excellent stakeholder management, communication, influencing and facilitation skills. Ability to provide effective leadership, challenge and direction across multiple workstreams and delivery partners. Strong commercial, operational and organisational change awareness, with an understanding of the practical risks associated with significant service transformation. Experience within local government, combined authorities, transport, infrastructure or another regulated service environment is desirable. Experience of public transport, bus service transformation, franchising, service transfers or the transfer of transport powers/functions is desirable. Knowledge of public procurement, TUPE/workforce transition, commissioning or complex contractual and commercial arrangements is desirable. Experience working across multiple partner organisations or local authority boundaries is desirable. Familiarity with recognised programme and project management methodologies, including MSP, PRINCE2, Agile or PMO best practice, is desirable. Additional Information Location: York and North Yorkshire Combined Authority, with hybrid working arrangements as applicable.
Aug 22, 2026
Full time
York, United Kingdom At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre screened candidates, Civic Recruitment Limited is well positioned to cater to the specific needs of both public and private sectors. Job Description 3 Month Contract With A Local Authority Job Purpose To provide senior programme management leadership for the time critical transfer of bus services and associated powers into the York and North Yorkshire Combined Authority. The postholder will establish effective programme governance, controls and delivery structures, bring together multiple workstreams and partner organisations, and maintain a clear focus on achieving critical milestones and successful implementation. This is a delivery focused role requiring the postholder to establish programme grip, proactively manage risks and dependencies, provide constructive challenge and drive delivery at pace across a complex, multi stakeholder environment. Key Responsibilities Establish clear programme structure and delivery discipline, confirming scope, milestones, critical path, dependencies, priorities, accountabilities and delivery expectations. Establish and lead effective project and workstream groups across technical, operational, legal, financial, commercial, workforce and other specialist areas. Define clear terms of reference, membership, responsibilities, deliverables, milestones and accountabilities for each workstream. Establish and maintain appropriate programme governance, including Programme Boards, reporting arrangements, decision making, assurance, escalation and issue resolution processes. Develop and maintain a single integrated programme plan covering key tasks, milestones, dependencies and deliverables required to achieve the transfer within agreed timescales. Implement consistent programme controls covering actions, decisions, risks, issues, dependencies, milestones and critical path management. Drive delivery against critical milestones, actively challenging slippage and implementing corrective action where progress is at risk. Identify and proactively manage emerging risks, issues and dependencies, ensuring clear ownership, mitigation and escalation arrangements. Provide accurate and timely programme reporting, including executive level updates, Programme Board papers, performance reports, risk and issue reports and strategic recommendations. Ensure senior stakeholders have clear visibility of progress, key decisions, risks, issues, dependencies and areas requiring intervention. Work collaboratively with partner authorities and other stakeholders to develop and agree the arrangements required to enable the successful transfer. Ensure decisions, actions and recommendations are accurately recorded, monitored and followed through to completion. Provide constructive challenge to project leads and delivery partners, ensuring agreed outcomes, milestones and accountabilities remain on track. Ensure programme governance, documentation, reporting and assurance are proportionate, effective and consistently applied across all workstreams. Build effective relationships across organisational boundaries and facilitate collaboration between senior leaders, technical specialists, project teams and external partners. Provide visible programme leadership, creating structure, momentum and a clear line of sight from individual workstreams through to successful implementation. Escalate unresolved issues promptly and ensure appropriate intervention is secured to protect the programme timetable. Apply strong commercial, operational and organisational change awareness when assessing programme risks, dependencies and implementation requirements. Requirements Significant senior level programme or project management experience, with a proven track record of personally leading complex, time critical transformation, mobilisation or service transition programmes through to implementation. Demonstrable experience leading large scale service redesign, mobilisation, insourcing, outsourcing or service transition programmes involving multiple workstreams, organisations and operational dependencies. Proven experience establishing and embedding effective programme and project governance, including Programme Boards, project/workstream groups, Terms of Reference, reporting arrangements, assurance and escalation routes. Strong experience establishing and leading cross functional project and workstream groups involving technical, operational, commercial, financial, legal, workforce and other specialist functions. Strong practical experience of programme controls, including integrated programme plans, critical paths, milestones, dependencies, risks, issues, actions and decisions. Demonstrable ability to drive delivery at pace, challenge slippage, resolve issues, manage dependencies and implement corrective action to protect critical milestones. Ability to rapidly establish programme management grip and structure within complex or developing environments. Experience producing high quality executive level reporting, Programme Board papers, performance updates, risk and issue reports and strategic recommendations. Experience working in politically sensitive, multi stakeholder or public sector environments, with strong judgement and resilience when working with senior stakeholders. Excellent stakeholder management, communication, influencing and facilitation skills. Ability to provide effective leadership, challenge and direction across multiple workstreams and delivery partners. Strong commercial, operational and organisational change awareness, with an understanding of the practical risks associated with significant service transformation. Experience within local government, combined authorities, transport, infrastructure or another regulated service environment is desirable. Experience of public transport, bus service transformation, franchising, service transfers or the transfer of transport powers/functions is desirable. Knowledge of public procurement, TUPE/workforce transition, commissioning or complex contractual and commercial arrangements is desirable. Experience working across multiple partner organisations or local authority boundaries is desirable. Familiarity with recognised programme and project management methodologies, including MSP, PRINCE2, Agile or PMO best practice, is desirable. Additional Information Location: York and North Yorkshire Combined Authority, with hybrid working arrangements as applicable.
Recruitment Team Leader Location: Hybrid - With offices across the UK in Ipswich, Cambridge, Milton Keynes, Northampton and Walsall, we welcome applications from candidates based within easy commuting distance of any of our offices (client visits will also be required) Salary: Up to 36K per annum, DOE Contract: Full time, 37.5 hours per week Are you an experienced recruitment professional with a passion for leadership, customer service, and delivering outstanding results? At Opus People Solutions, we deliver managed service recruitment (MSP) to over 25 local authority clients across the UK. Our model is built around expertise, ethical delivery, and long-term partnership - not just filling roles, but finding the right people who will shape the future of public services. We are looking for a motivated and driven Team Leader to join our growing Industrial and Admin Team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and has the ability to lead a team to achieve exceptional recruitment outcomes. About the Role As a Team Leader, you will oversee the end-to-end temporary recruitment lifecycle for designated customers while providing leadership, guidance, and support to your team. You will work closely with customers, suppliers, and internal stakeholders to deliver a high-quality recruitment service that exceeds expectations. You will play a key role in driving service delivery, improving operational performance, and ensuring recruitment activities are conducted efficiently and compliantly. Key Responsibilities Lead and manage recruitment delivery across assigned customer accounts within Industrial and Admin vertical Build and maintain strong, strategic relationships with customers and stakeholders. Provide a consultative recruitment service to hiring managers. Conduct detailed vacancy briefings and recruitment planning sessions. Develop effective attraction and sourcing strategies to secure top talent. Manage candidate and customer expectations throughout the recruitment process. Ensure recruitment systems are updated accurately and in real time. Monitor service delivery against agreed SLAs and performance targets. Support reporting and management information requirements. Act as an escalation point for recruitment queries and issues. Drive continuous improvement initiatives across the service. Support team development and lead by example. About You You will be an experienced recruiter with strong leadership capabilities and a customer-focused mindset. Essential Skills & Experience Proven recruitment experience, ideally within an agency, MSP, or in-house environment with knowledge of industrial and admin vacancies Strong stakeholder management and relationship-building skills. Excellent communication and influencing abilities. Experience managing multiple priorities in a fast-paced environment. Strong organisational and time-management skills. Proficiency in Microsoft Office, particularly Word and Excel. Ability to analyse information, solve problems, and make informed decisions. Experience coaching, mentoring, or leading team members. What We Offer Competitive salary and benefits package. Opportunities for career development and progression. Supportive and collaborative working environment. Exposure to strategic customer accounts and key stakeholders. Opportunity to make a real impact on service delivery and business performance. All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. Apply Today If you're a recruitment professional ready to take the next step in your leadership career and make a meaningful impact, we'd love to hear from you. Apply now and become part of a team committed to delivering exceptional recruitment solutions and outstanding customer service.
Aug 21, 2026
Full time
Recruitment Team Leader Location: Hybrid - With offices across the UK in Ipswich, Cambridge, Milton Keynes, Northampton and Walsall, we welcome applications from candidates based within easy commuting distance of any of our offices (client visits will also be required) Salary: Up to 36K per annum, DOE Contract: Full time, 37.5 hours per week Are you an experienced recruitment professional with a passion for leadership, customer service, and delivering outstanding results? At Opus People Solutions, we deliver managed service recruitment (MSP) to over 25 local authority clients across the UK. Our model is built around expertise, ethical delivery, and long-term partnership - not just filling roles, but finding the right people who will shape the future of public services. We are looking for a motivated and driven Team Leader to join our growing Industrial and Admin Team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and has the ability to lead a team to achieve exceptional recruitment outcomes. About the Role As a Team Leader, you will oversee the end-to-end temporary recruitment lifecycle for designated customers while providing leadership, guidance, and support to your team. You will work closely with customers, suppliers, and internal stakeholders to deliver a high-quality recruitment service that exceeds expectations. You will play a key role in driving service delivery, improving operational performance, and ensuring recruitment activities are conducted efficiently and compliantly. Key Responsibilities Lead and manage recruitment delivery across assigned customer accounts within Industrial and Admin vertical Build and maintain strong, strategic relationships with customers and stakeholders. Provide a consultative recruitment service to hiring managers. Conduct detailed vacancy briefings and recruitment planning sessions. Develop effective attraction and sourcing strategies to secure top talent. Manage candidate and customer expectations throughout the recruitment process. Ensure recruitment systems are updated accurately and in real time. Monitor service delivery against agreed SLAs and performance targets. Support reporting and management information requirements. Act as an escalation point for recruitment queries and issues. Drive continuous improvement initiatives across the service. Support team development and lead by example. About You You will be an experienced recruiter with strong leadership capabilities and a customer-focused mindset. Essential Skills & Experience Proven recruitment experience, ideally within an agency, MSP, or in-house environment with knowledge of industrial and admin vacancies Strong stakeholder management and relationship-building skills. Excellent communication and influencing abilities. Experience managing multiple priorities in a fast-paced environment. Strong organisational and time-management skills. Proficiency in Microsoft Office, particularly Word and Excel. Ability to analyse information, solve problems, and make informed decisions. Experience coaching, mentoring, or leading team members. What We Offer Competitive salary and benefits package. Opportunities for career development and progression. Supportive and collaborative working environment. Exposure to strategic customer accounts and key stakeholders. Opportunity to make a real impact on service delivery and business performance. All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. Apply Today If you're a recruitment professional ready to take the next step in your leadership career and make a meaningful impact, we'd love to hear from you. Apply now and become part of a team committed to delivering exceptional recruitment solutions and outstanding customer service.
Recruitment Team Leader Location: Hybrid - With offices across the UK in Ipswich, Cambridge, Milton Keynes, Northampton and Walsall, we welcome applications from candidates based within easy commuting distance of any of our offices (client visits will also be required) Salary: Up to 36K per annum, DOE Contract: Full time, 37.5 hours per week Are you an experienced recruitment professional with a passion for leadership, customer service, and delivering outstanding results? At Opus People Solutions, we deliver managed service recruitment (MSP) to over 25 local authority clients across the UK. Our model is built around expertise, ethical delivery, and long-term partnership - not just filling roles, but finding the right people who will shape the future of public services. We are looking for a motivated and driven Team Leader to join our growing Industrial and Admin Team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and has the ability to lead a team to achieve exceptional recruitment outcomes. About the Role As a Team Leader, you will oversee the end-to-end temporary recruitment lifecycle for designated customers while providing leadership, guidance, and support to your team. You will work closely with customers, suppliers, and internal stakeholders to deliver a high-quality recruitment service that exceeds expectations. You will play a key role in driving service delivery, improving operational performance, and ensuring recruitment activities are conducted efficiently and compliantly. Key Responsibilities Lead and manage recruitment delivery across assigned customer accounts within Industrial and Admin vertical Build and maintain strong, strategic relationships with customers and stakeholders. Provide a consultative recruitment service to hiring managers. Conduct detailed vacancy briefings and recruitment planning sessions. Develop effective attraction and sourcing strategies to secure top talent. Manage candidate and customer expectations throughout the recruitment process. Ensure recruitment systems are updated accurately and in real time. Monitor service delivery against agreed SLAs and performance targets. Support reporting and management information requirements. Act as an escalation point for recruitment queries and issues. Drive continuous improvement initiatives across the service. Support team development and lead by example. About You You will be an experienced recruiter with strong leadership capabilities and a customer-focused mindset. Essential Skills & Experience Proven recruitment experience, ideally within an agency, MSP, or in-house environment with knowledge of industrial and admin vacancies Strong stakeholder management and relationship-building skills. Excellent communication and influencing abilities. Experience managing multiple priorities in a fast-paced environment. Strong organisational and time-management skills. Proficiency in Microsoft Office, particularly Word and Excel. Ability to analyse information, solve problems, and make informed decisions. Experience coaching, mentoring, or leading team members. What We Offer Competitive salary and benefits package. Opportunities for career development and progression. Supportive and collaborative working environment. Exposure to strategic customer accounts and key stakeholders. Opportunity to make a real impact on service delivery and business performance. All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. Apply Today If you're a recruitment professional ready to take the next step in your leadership career and make a meaningful impact, we'd love to hear from you. Apply now and become part of a team committed to delivering exceptional recruitment solutions and outstanding customer service.
Aug 21, 2026
Full time
Recruitment Team Leader Location: Hybrid - With offices across the UK in Ipswich, Cambridge, Milton Keynes, Northampton and Walsall, we welcome applications from candidates based within easy commuting distance of any of our offices (client visits will also be required) Salary: Up to 36K per annum, DOE Contract: Full time, 37.5 hours per week Are you an experienced recruitment professional with a passion for leadership, customer service, and delivering outstanding results? At Opus People Solutions, we deliver managed service recruitment (MSP) to over 25 local authority clients across the UK. Our model is built around expertise, ethical delivery, and long-term partnership - not just filling roles, but finding the right people who will shape the future of public services. We are looking for a motivated and driven Team Leader to join our growing Industrial and Admin Team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and has the ability to lead a team to achieve exceptional recruitment outcomes. About the Role As a Team Leader, you will oversee the end-to-end temporary recruitment lifecycle for designated customers while providing leadership, guidance, and support to your team. You will work closely with customers, suppliers, and internal stakeholders to deliver a high-quality recruitment service that exceeds expectations. You will play a key role in driving service delivery, improving operational performance, and ensuring recruitment activities are conducted efficiently and compliantly. Key Responsibilities Lead and manage recruitment delivery across assigned customer accounts within Industrial and Admin vertical Build and maintain strong, strategic relationships with customers and stakeholders. Provide a consultative recruitment service to hiring managers. Conduct detailed vacancy briefings and recruitment planning sessions. Develop effective attraction and sourcing strategies to secure top talent. Manage candidate and customer expectations throughout the recruitment process. Ensure recruitment systems are updated accurately and in real time. Monitor service delivery against agreed SLAs and performance targets. Support reporting and management information requirements. Act as an escalation point for recruitment queries and issues. Drive continuous improvement initiatives across the service. Support team development and lead by example. About You You will be an experienced recruiter with strong leadership capabilities and a customer-focused mindset. Essential Skills & Experience Proven recruitment experience, ideally within an agency, MSP, or in-house environment with knowledge of industrial and admin vacancies Strong stakeholder management and relationship-building skills. Excellent communication and influencing abilities. Experience managing multiple priorities in a fast-paced environment. Strong organisational and time-management skills. Proficiency in Microsoft Office, particularly Word and Excel. Ability to analyse information, solve problems, and make informed decisions. Experience coaching, mentoring, or leading team members. What We Offer Competitive salary and benefits package. Opportunities for career development and progression. Supportive and collaborative working environment. Exposure to strategic customer accounts and key stakeholders. Opportunity to make a real impact on service delivery and business performance. All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. Apply Today If you're a recruitment professional ready to take the next step in your leadership career and make a meaningful impact, we'd love to hear from you. Apply now and become part of a team committed to delivering exceptional recruitment solutions and outstanding customer service.
Overview Why Moorhouse? We are a dynamic consulting firm, focused on delivering sustainable change. We make sure our clients succeed in their long term goals by helping them turn their strategy into action through exceptional delivery and a commitment to establishing a culture of change. Clients like what we do and how we work, and we are looking for people to join the Moorhouse team. We pride ourselves in being proactive, collaborative, and straightforward team players. We like to move fast as a team and both honesty and integrity are key to this. In return you will be part of a supportive and high performing team that shares the workload, looks after each other and celebrates success together. You can be assured of an exciting opportunity that will stretch you and equip you with skills, experience and knowledge that can help organisations respond to the turbulence, change and opportunity that will define the future of work. We don't do politics, egos, or personal agendas - it consumes too much time and distracts us from being successful together. We will expect you to contribute to a culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work. Moorhouse is currently unable to offer visa sponsorship for this role. Unfortunately, this means we are not able to progress applications from candidates who would require sponsorship now or in the future. Agile Tech Delivery at Moorhouse Our AD3 Service Line-covering Advisory, Product, and Transformation-brings together expertise in Digital, Data, AI, and Delivery to help organisations achieve measurable, sustainable results. We guide technology leaders through every stage of the journey, from shaping strategic roadmaps to delivering large scale technology enabled change. Digital - We translate digital ambitions into reality, optimising technology landscapes, modernising platforms, and delivering innovative digital solutions that drive transformational impact. Data - We lay the foundations for data driven decision making, building the infrastructure, analytics capabilities, and insights needed to unlock the full potential of data. AI - We help organisations adopt AI responsibly and effectively, by defining governance models, piloting AI use cases, and scaling solutions that align with strategic objectives. Delivery - We ensure that solutions move seamlessly from concept to implementation. Our Delivery teams manage complex portfolios and programs, orchestrating each phase to achieve on time, on budget outcomes that truly make a difference. Working across our Tribes (Advisory, Product, Transformation) and Guilds (AI, Digital, Delivery, Data), we ensure all capabilities are integrated to solve the most challenging problems and create lasting value. Essential skills What are we looking for? Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn't just about skills for the job but skills for life - mindset, adaptability, resilience and leadership to name just a few. It is important that you can contribute to sales and business development as well as leading consultant / client delivery teams on key engagements and accounts. In addition, we will expect you to motivate, support and develop junior members of the Moorhouse team and play an active role in supporting the career development of a small group of colleagues. Experience: Outstanding delivery and transformation capability, with experience independently leading Agile workstreams, product increments, or initiatives within transformation programmes or large scale technology projects A strong understanding of enterprise technologies (e.g., ERP, CRM, data platforms, cloud solutions) and how they enable iterative delivery, product development, and business transformation Experience working within Agile delivery environments (e.g., Scrum, Kanban, SAFe), with an appreciation for product led approaches and value driven delivery Excellent stakeholder management skills, with experience working with C level executives and senior leadership to shape product vision, priorities, and outcomes Demonstrates strong analytical and problem solving skills, with the ability to balance strategic thinking, product mindset, and hands on delivery execution Contribute to a culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work Essential Skills: 6 - 8 years' consulting experience whether this is from a big consulting firm, boutique consultancy or experience gained in delivering products within industry Relevant certifications (e.g., Agile, Scrum Master, SAFe, PMP, PRINCE2, MSP, CSPO) A strong sales track record with experience leading and developing bids, proposals, and propositions, particularly with an Agile or product led delivery lens A passion for building and nurturing strong relationships, both with clients and colleagues Experience of effectively managing and collaborating with senior client stakeholders A keen interest in playing a senior role within the Service Line team, supporting the development of compelling propositions and integrating with Sector teams Cross sector experience is valuable, but we are open to exploring candidates with specific sector experience Benefits What we can offer you: A total cash package of up to £110,000 comprising of a base salary of £82,005 and a combination of personal and company bonuses that are paid every six months. 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year. Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of lifestyle and wellbeing benefits through Perkbox. Enhanced family friendly package: generous parental pay, flexible working options, and paid time off for family commitments so you can balance work and home life with confidence. Inclusive Culture and Community: a wide range of employee resource groups that encourage collaboration, peer support and offer learning and education opportunities across the business and create a strong sense of belonging across the business. A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand. We offer flexible working arrangements with our offices near Liverpool Street although you can expect to spend some time as part of a team onUKclient sites.Wesupport flexibility wherever possible. Moorhouse is proud to be an equal opportunities employer, and our values underpin a working environment that is inclusive for all those who work for us. We encourage people to bring their whole selves to work, contribute ideas, take the initiative and be responsible for their impact on others internally and externally.
Aug 20, 2026
Full time
Overview Why Moorhouse? We are a dynamic consulting firm, focused on delivering sustainable change. We make sure our clients succeed in their long term goals by helping them turn their strategy into action through exceptional delivery and a commitment to establishing a culture of change. Clients like what we do and how we work, and we are looking for people to join the Moorhouse team. We pride ourselves in being proactive, collaborative, and straightforward team players. We like to move fast as a team and both honesty and integrity are key to this. In return you will be part of a supportive and high performing team that shares the workload, looks after each other and celebrates success together. You can be assured of an exciting opportunity that will stretch you and equip you with skills, experience and knowledge that can help organisations respond to the turbulence, change and opportunity that will define the future of work. We don't do politics, egos, or personal agendas - it consumes too much time and distracts us from being successful together. We will expect you to contribute to a culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work. Moorhouse is currently unable to offer visa sponsorship for this role. Unfortunately, this means we are not able to progress applications from candidates who would require sponsorship now or in the future. Agile Tech Delivery at Moorhouse Our AD3 Service Line-covering Advisory, Product, and Transformation-brings together expertise in Digital, Data, AI, and Delivery to help organisations achieve measurable, sustainable results. We guide technology leaders through every stage of the journey, from shaping strategic roadmaps to delivering large scale technology enabled change. Digital - We translate digital ambitions into reality, optimising technology landscapes, modernising platforms, and delivering innovative digital solutions that drive transformational impact. Data - We lay the foundations for data driven decision making, building the infrastructure, analytics capabilities, and insights needed to unlock the full potential of data. AI - We help organisations adopt AI responsibly and effectively, by defining governance models, piloting AI use cases, and scaling solutions that align with strategic objectives. Delivery - We ensure that solutions move seamlessly from concept to implementation. Our Delivery teams manage complex portfolios and programs, orchestrating each phase to achieve on time, on budget outcomes that truly make a difference. Working across our Tribes (Advisory, Product, Transformation) and Guilds (AI, Digital, Delivery, Data), we ensure all capabilities are integrated to solve the most challenging problems and create lasting value. Essential skills What are we looking for? Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn't just about skills for the job but skills for life - mindset, adaptability, resilience and leadership to name just a few. It is important that you can contribute to sales and business development as well as leading consultant / client delivery teams on key engagements and accounts. In addition, we will expect you to motivate, support and develop junior members of the Moorhouse team and play an active role in supporting the career development of a small group of colleagues. Experience: Outstanding delivery and transformation capability, with experience independently leading Agile workstreams, product increments, or initiatives within transformation programmes or large scale technology projects A strong understanding of enterprise technologies (e.g., ERP, CRM, data platforms, cloud solutions) and how they enable iterative delivery, product development, and business transformation Experience working within Agile delivery environments (e.g., Scrum, Kanban, SAFe), with an appreciation for product led approaches and value driven delivery Excellent stakeholder management skills, with experience working with C level executives and senior leadership to shape product vision, priorities, and outcomes Demonstrates strong analytical and problem solving skills, with the ability to balance strategic thinking, product mindset, and hands on delivery execution Contribute to a culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work Essential Skills: 6 - 8 years' consulting experience whether this is from a big consulting firm, boutique consultancy or experience gained in delivering products within industry Relevant certifications (e.g., Agile, Scrum Master, SAFe, PMP, PRINCE2, MSP, CSPO) A strong sales track record with experience leading and developing bids, proposals, and propositions, particularly with an Agile or product led delivery lens A passion for building and nurturing strong relationships, both with clients and colleagues Experience of effectively managing and collaborating with senior client stakeholders A keen interest in playing a senior role within the Service Line team, supporting the development of compelling propositions and integrating with Sector teams Cross sector experience is valuable, but we are open to exploring candidates with specific sector experience Benefits What we can offer you: A total cash package of up to £110,000 comprising of a base salary of £82,005 and a combination of personal and company bonuses that are paid every six months. 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year. Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of lifestyle and wellbeing benefits through Perkbox. Enhanced family friendly package: generous parental pay, flexible working options, and paid time off for family commitments so you can balance work and home life with confidence. Inclusive Culture and Community: a wide range of employee resource groups that encourage collaboration, peer support and offer learning and education opportunities across the business and create a strong sense of belonging across the business. A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand. We offer flexible working arrangements with our offices near Liverpool Street although you can expect to spend some time as part of a team onUKclient sites.Wesupport flexibility wherever possible. Moorhouse is proud to be an equal opportunities employer, and our values underpin a working environment that is inclusive for all those who work for us. We encourage people to bring their whole selves to work, contribute ideas, take the initiative and be responsible for their impact on others internally and externally.
Senior Contract Consultant Onsite Cambridge University Press & Assessment Exam Logistics & Warehouse Operations Looking for a role where your work genuinely makes a difference? Cambridge University Press & Assessment delivers examinations for thousands of students every year, and behind every successful exam period is a highly efficient logistics operation ensuring examination papers and confidential materials are handled securely, accurately and on time. We're looking for an experienced and driven Senior Contract Consultant to take ownership of the recruitment and management of a large temporary workforce supporting this critical operation. This is a fully onsite role based within the warehouse and logistics environment, giving you the opportunity to work closely with operational teams, candidates and stakeholders to make an immediate impact every day. The Opportunity This isn't your typical recruitment role. You'll be at the heart of a fast-paced operation, responsible for attracting, onboarding and supporting temporary workers who play a vital role in the secure handling of examination papers and associated documentation. From workforce planning and compliance management to candidate engagement and client partnership, you'll be the trusted recruitment expert ensuring the operation has the right people in the right place at the right time. What You'll Be Doing Managing end-to-end recruitment campaigns for temporary workers. Supporting workforce planning for peak operational periods and responding flexibly to the seasonal demands of the account. Providing recruitment and account support across other education MSP clients during quieter periods. Aligning working patterns with client operational requirements during peak periods, including early starts from 6:00am when required. Conducting interviews, onboarding and compliance checks. Acting as the first point of contact for all onsite associates. Building strong relationships with client stakeholders and operational managers. Monitoring attendance, performance and workforce engagement. Managing payroll processes and resolving worker queries. Delivering an exceptional experience for both candidates and the client. Driving continuous improvement and identifying opportunities to enhance service delivery. What We're Looking For We're keen to hear from people who: Have recruitment, HR, account management or workforce planning experience. Thrive in a fast-paced operational environment. Enjoy building strong relationships and influencing stakeholders. Have exceptional organisational and communication skills. Are highly detail-oriented with a strong focus on compliance. Take ownership and pride in delivering exceptional results. Are proactive, resilient and enjoy solving problems. Why Join Us? Work on behalf of one of the world's most prestigious educational organisations. Take ownership of a unique and high-profile recruitment operation. Build meaningful relationships with candidates and stakeholders. Be part of an environment where no two days are the same. Make a genuine contribution to an operation that supports thousands of students every year. Develop your recruitment and workforce management career within a leading global organisation. Ready for Your Next Challenge? If you're a people-focused recruitment professional who enjoys being onsite, building strong relationships and making a real operational impact, we'd love to hear from you. Apply today and help power one of the UK's most important examination logistics operations at Cambridge University Press & Assessment.
Aug 20, 2026
Full time
Senior Contract Consultant Onsite Cambridge University Press & Assessment Exam Logistics & Warehouse Operations Looking for a role where your work genuinely makes a difference? Cambridge University Press & Assessment delivers examinations for thousands of students every year, and behind every successful exam period is a highly efficient logistics operation ensuring examination papers and confidential materials are handled securely, accurately and on time. We're looking for an experienced and driven Senior Contract Consultant to take ownership of the recruitment and management of a large temporary workforce supporting this critical operation. This is a fully onsite role based within the warehouse and logistics environment, giving you the opportunity to work closely with operational teams, candidates and stakeholders to make an immediate impact every day. The Opportunity This isn't your typical recruitment role. You'll be at the heart of a fast-paced operation, responsible for attracting, onboarding and supporting temporary workers who play a vital role in the secure handling of examination papers and associated documentation. From workforce planning and compliance management to candidate engagement and client partnership, you'll be the trusted recruitment expert ensuring the operation has the right people in the right place at the right time. What You'll Be Doing Managing end-to-end recruitment campaigns for temporary workers. Supporting workforce planning for peak operational periods and responding flexibly to the seasonal demands of the account. Providing recruitment and account support across other education MSP clients during quieter periods. Aligning working patterns with client operational requirements during peak periods, including early starts from 6:00am when required. Conducting interviews, onboarding and compliance checks. Acting as the first point of contact for all onsite associates. Building strong relationships with client stakeholders and operational managers. Monitoring attendance, performance and workforce engagement. Managing payroll processes and resolving worker queries. Delivering an exceptional experience for both candidates and the client. Driving continuous improvement and identifying opportunities to enhance service delivery. What We're Looking For We're keen to hear from people who: Have recruitment, HR, account management or workforce planning experience. Thrive in a fast-paced operational environment. Enjoy building strong relationships and influencing stakeholders. Have exceptional organisational and communication skills. Are highly detail-oriented with a strong focus on compliance. Take ownership and pride in delivering exceptional results. Are proactive, resilient and enjoy solving problems. Why Join Us? Work on behalf of one of the world's most prestigious educational organisations. Take ownership of a unique and high-profile recruitment operation. Build meaningful relationships with candidates and stakeholders. Be part of an environment where no two days are the same. Make a genuine contribution to an operation that supports thousands of students every year. Develop your recruitment and workforce management career within a leading global organisation. Ready for Your Next Challenge? If you're a people-focused recruitment professional who enjoys being onsite, building strong relationships and making a real operational impact, we'd love to hear from you. Apply today and help power one of the UK's most important examination logistics operations at Cambridge University Press & Assessment.
Location: Remote Working Hours: Monday-Friday, Flexible Salary: 45,000- 55,000 per annum depending on experience Contract: Permanent Probation: 6 months Reporting to: Head of Bids & Strategic Solutions Working closely with: Marketing, Bids, Business Development, Strategic Partners and Executive Team About the Role Are you a 360 recruiter or recruitment account developer who gets more of a buzz from winning the opportunity than delivering it? Do you enjoy researching target organisations, opening doors and building relationships with senior decision makers? If so, this could be a very different next step in your recruitment career. What Makes This Role Different? This isn't a traditional recruitment business development role. You'll focus on strategic client relationships, long-term engagement and creating opportunities that can influence major workforce solutions programmes. Success isn't about how many vacancies you fill. It's about opening doors, building relationships, creating opportunities and contributing to business growth. Key Responsibilities Manage a defined portfolio of strategic target accounts, understanding each organisation, its priorities and key decision makers. Research and engage senior stakeholders through tailored, multi-channel outreach including telephone, email, LinkedIn and other digital channels. Generate qualified new business meetings and opportunities through proactive client engagement. Build and nurture long-term prospect relationships using relevant content, events, market insight and regular contact. Work with Marketing and Business Development to maximise campaigns, events and other opportunities to engage target clients. Manage and qualify inbound sales enquiries, identifying appropriate opportunities for Business Development. Maintain accurate, high-quality account, contact and engagement information within HubSpot to support effective pipeline management. Support capture planning for strategic and "must-win" opportunities through targeted stakeholder engagement. Continually identify creative and innovative ways to open doors, strengthen relationships and create new opportunities. What We're Looking For You Thrive on Winning New Business You enjoy opening doors, building relationships and creating new opportunities. You'll have: At least 5 years' experience in a 360 recruitment role, or strategic account management/development within an MSP/RPO environment, with a proven track record of generating new client opportunities. Experience proactively identifying and engaging new organisations and decision makers through telephone, email, LinkedIn and other channels. Confidence building relationships and engaging credibly with senior stakeholders. The ability to understand customer needs and communicate a compelling, relevant value proposition. You Don't Give Up Easily Strategic sales can take time. You need to be resilient, consistent and motivated to keep going when things don't happen immediately. You'll have: Exceptional resilience and determination, maintaining momentum through rejection, setbacks and longer sales cycles. A target-focused mindset, with the drive to take ownership of your own performance and results. The ability to work independently, stay organised and maintain consistent activity without close supervision. A proactive and adaptable approach, learning from what works, testing new ideas and changing your approach when needed. You Build Relationships Before You Sell You are naturally curious and want to understand your customers before trying to sell to them. You'll have: Excellent written and verbal communication skills, with the confidence and credibility to engage senior executives and decision makers. Strong listening and questioning skills, with a naturally curious and consultative approach. Strong commercial awareness, with the ability to understand customer priorities and build trust over time. A creative approach to client engagement, tailoring your communication to make it relevant and stand out in a crowded market. Desirable Experience The following isn't essential but would be beneficial: Wider workforce solutions, MSP, RPO or Talent Acquisition experience. Experience selling recruitment or workforce solutions to HR, Procurement or senior business leaders. Experience using CRM, sales automation and AI tools to support effective, personalised client engagement. Experience supporting strategic sales or capture planning, ideally within the critical infrastructure sector. Experience working collaboratively across Marketing, Business Development and Bid teams. Experience managing, coaching or developing junior team members. How Success Will Be Measured Success will be measured through a combination of commercial outcomes, pipeline development and collaboration, including: Number of qualified meetings and event attendees generated. Improving the quality and depth of target customer relationships. Pipeline value created, including conversion of target accounts into active opportunities. Quality and accuracy of CRM data. What We Offer Flexible Monday-Friday working Group pension scheme - 4% employer contribution and 5% employee contribution. Additional reward schemes and performance-based bonuses. 1,000 employee referral scheme. 25 days' holiday plus bank holidays. 4 additional Reload days. Christmas and New Year office closure without using annual leave. Holiday purchase scheme - buy up to 5 additional days after 12 months. Enhanced maternity, paternity and adoption leave and pay. Paid wedding and civil partnership leave. Help at Hand health and wellbeing support. 24/7 GP access. Counselling and Employee Assistance Programme. Mental health support and trained Mental Health First Aiders. Equality, Diversity & Inclusion We are committed to creating an inclusive workplace where everyone has the opportunity to thrive. We're a Disability Confident Level 2 employer. All disabled applicants who meet the minimum criteria will be guaranteed an interview. If you need any reasonable adjustments during the recruitment process, please contact . Disability Confident Employer Why Join Us? This is an opportunity to join a growing team in a high-impact commercial role where your ability to open doors, build relationships and create strategic opportunities will directly contribute to the growth of the business. If you're working in recruitment or workforce solutions and find that winning the opportunity excites you more than delivering it, we'd particularly love to hear from you. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Aug 20, 2026
Full time
Location: Remote Working Hours: Monday-Friday, Flexible Salary: 45,000- 55,000 per annum depending on experience Contract: Permanent Probation: 6 months Reporting to: Head of Bids & Strategic Solutions Working closely with: Marketing, Bids, Business Development, Strategic Partners and Executive Team About the Role Are you a 360 recruiter or recruitment account developer who gets more of a buzz from winning the opportunity than delivering it? Do you enjoy researching target organisations, opening doors and building relationships with senior decision makers? If so, this could be a very different next step in your recruitment career. What Makes This Role Different? This isn't a traditional recruitment business development role. You'll focus on strategic client relationships, long-term engagement and creating opportunities that can influence major workforce solutions programmes. Success isn't about how many vacancies you fill. It's about opening doors, building relationships, creating opportunities and contributing to business growth. Key Responsibilities Manage a defined portfolio of strategic target accounts, understanding each organisation, its priorities and key decision makers. Research and engage senior stakeholders through tailored, multi-channel outreach including telephone, email, LinkedIn and other digital channels. Generate qualified new business meetings and opportunities through proactive client engagement. Build and nurture long-term prospect relationships using relevant content, events, market insight and regular contact. Work with Marketing and Business Development to maximise campaigns, events and other opportunities to engage target clients. Manage and qualify inbound sales enquiries, identifying appropriate opportunities for Business Development. Maintain accurate, high-quality account, contact and engagement information within HubSpot to support effective pipeline management. Support capture planning for strategic and "must-win" opportunities through targeted stakeholder engagement. Continually identify creative and innovative ways to open doors, strengthen relationships and create new opportunities. What We're Looking For You Thrive on Winning New Business You enjoy opening doors, building relationships and creating new opportunities. You'll have: At least 5 years' experience in a 360 recruitment role, or strategic account management/development within an MSP/RPO environment, with a proven track record of generating new client opportunities. Experience proactively identifying and engaging new organisations and decision makers through telephone, email, LinkedIn and other channels. Confidence building relationships and engaging credibly with senior stakeholders. The ability to understand customer needs and communicate a compelling, relevant value proposition. You Don't Give Up Easily Strategic sales can take time. You need to be resilient, consistent and motivated to keep going when things don't happen immediately. You'll have: Exceptional resilience and determination, maintaining momentum through rejection, setbacks and longer sales cycles. A target-focused mindset, with the drive to take ownership of your own performance and results. The ability to work independently, stay organised and maintain consistent activity without close supervision. A proactive and adaptable approach, learning from what works, testing new ideas and changing your approach when needed. You Build Relationships Before You Sell You are naturally curious and want to understand your customers before trying to sell to them. You'll have: Excellent written and verbal communication skills, with the confidence and credibility to engage senior executives and decision makers. Strong listening and questioning skills, with a naturally curious and consultative approach. Strong commercial awareness, with the ability to understand customer priorities and build trust over time. A creative approach to client engagement, tailoring your communication to make it relevant and stand out in a crowded market. Desirable Experience The following isn't essential but would be beneficial: Wider workforce solutions, MSP, RPO or Talent Acquisition experience. Experience selling recruitment or workforce solutions to HR, Procurement or senior business leaders. Experience using CRM, sales automation and AI tools to support effective, personalised client engagement. Experience supporting strategic sales or capture planning, ideally within the critical infrastructure sector. Experience working collaboratively across Marketing, Business Development and Bid teams. Experience managing, coaching or developing junior team members. How Success Will Be Measured Success will be measured through a combination of commercial outcomes, pipeline development and collaboration, including: Number of qualified meetings and event attendees generated. Improving the quality and depth of target customer relationships. Pipeline value created, including conversion of target accounts into active opportunities. Quality and accuracy of CRM data. What We Offer Flexible Monday-Friday working Group pension scheme - 4% employer contribution and 5% employee contribution. Additional reward schemes and performance-based bonuses. 1,000 employee referral scheme. 25 days' holiday plus bank holidays. 4 additional Reload days. Christmas and New Year office closure without using annual leave. Holiday purchase scheme - buy up to 5 additional days after 12 months. Enhanced maternity, paternity and adoption leave and pay. Paid wedding and civil partnership leave. Help at Hand health and wellbeing support. 24/7 GP access. Counselling and Employee Assistance Programme. Mental health support and trained Mental Health First Aiders. Equality, Diversity & Inclusion We are committed to creating an inclusive workplace where everyone has the opportunity to thrive. We're a Disability Confident Level 2 employer. All disabled applicants who meet the minimum criteria will be guaranteed an interview. If you need any reasonable adjustments during the recruitment process, please contact . Disability Confident Employer Why Join Us? This is an opportunity to join a growing team in a high-impact commercial role where your ability to open doors, build relationships and create strategic opportunities will directly contribute to the growth of the business. If you're working in recruitment or workforce solutions and find that winning the opportunity excites you more than delivering it, we'd particularly love to hear from you. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Job description This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Finance & Reg Reporting Change Lead In this crucial role, you'll lead Finance and data driven reporting programmes across finance and treasury systems, regulatory reporting, prudential reporting, and capital optimisation We'll look to you to partner with Finance, Change, and Data leaders to shape investment cases and ensure robust governance This is your chance to help create lasting value as you drive benefits realisation across Finance, Change, and Data programmes If applying for Jersey or Isle of Man and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for this role What you'll do As a Finance & Reg Reporting Change Lead, you'll define the programme scope, objectives, and structure, and lead the articulation of the financial business case. You'll establish governance and controls aligned to Finance, Data, and Change frameworks, ensuring compliance and effective risk management. You'll also own programme plans, resource allocation, and progress reporting, maintaining transparency across milestones, costs, and benefits while ensuring that delivery outcomes meet strategic objectives and support Finance and Reg Reporting transformation. We'll look to you as well to work closely with delivery teams to assign and optimise resources across Finance, Data, and Change communities. You'll build and maintain strong relationships with senior stakeholders, influencing decisions to maximise business value. Moreover, you'll be accountable for programme-level risks, issues, assumptions, and dependencies, including impacts arising from other programmes. In addition, you'll be: Coaching project managers and acting as escalation point for delivery challenges Tracking and reporting programme costs and benefits, ensuring delivery within budget and proactive variance management Leading investment governance activities, including business case reviews, benefit realisation, and post-investment appraisals Driving adoption of data governance standards and ensuring consistent data collection and reporting across the programme, working collaboratively with the Chief Information Office & Data & Analytics colleagues Partnering with customer experience teams to embed improvements enabled by Finance and Reg Reporting change The skills you'll need We're looking for someone with programme management qualification such as MSP, PgMP, or APM, along with proven experience delivering strategic Finance and Reg Reporting transformation initiatives. You'll also need to bring experience managing complex programmes with multiple dependencies across Finance, Data, and Change portfolios, as well as strong financial acumen, including investment appraisal, budgeting, forecasting, and benefits tracking. In addition, you'll need: A solid understanding of end-to-end Finance processes such as FP&A and regulatory standards and risk and dependency management, as well as data governance principles Strong stakeholder management skills and the ability to influence at senior levels across multiple business areas Experience with hybrid delivery approaches, including Agile and Waterfall, along with enterprise change standards An understanding of finance systems, data management principles, and emerging technology including RPA and AI Strong analytical capabilities
Aug 19, 2026
Full time
Job description This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Finance & Reg Reporting Change Lead In this crucial role, you'll lead Finance and data driven reporting programmes across finance and treasury systems, regulatory reporting, prudential reporting, and capital optimisation We'll look to you to partner with Finance, Change, and Data leaders to shape investment cases and ensure robust governance This is your chance to help create lasting value as you drive benefits realisation across Finance, Change, and Data programmes If applying for Jersey or Isle of Man and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for this role What you'll do As a Finance & Reg Reporting Change Lead, you'll define the programme scope, objectives, and structure, and lead the articulation of the financial business case. You'll establish governance and controls aligned to Finance, Data, and Change frameworks, ensuring compliance and effective risk management. You'll also own programme plans, resource allocation, and progress reporting, maintaining transparency across milestones, costs, and benefits while ensuring that delivery outcomes meet strategic objectives and support Finance and Reg Reporting transformation. We'll look to you as well to work closely with delivery teams to assign and optimise resources across Finance, Data, and Change communities. You'll build and maintain strong relationships with senior stakeholders, influencing decisions to maximise business value. Moreover, you'll be accountable for programme-level risks, issues, assumptions, and dependencies, including impacts arising from other programmes. In addition, you'll be: Coaching project managers and acting as escalation point for delivery challenges Tracking and reporting programme costs and benefits, ensuring delivery within budget and proactive variance management Leading investment governance activities, including business case reviews, benefit realisation, and post-investment appraisals Driving adoption of data governance standards and ensuring consistent data collection and reporting across the programme, working collaboratively with the Chief Information Office & Data & Analytics colleagues Partnering with customer experience teams to embed improvements enabled by Finance and Reg Reporting change The skills you'll need We're looking for someone with programme management qualification such as MSP, PgMP, or APM, along with proven experience delivering strategic Finance and Reg Reporting transformation initiatives. You'll also need to bring experience managing complex programmes with multiple dependencies across Finance, Data, and Change portfolios, as well as strong financial acumen, including investment appraisal, budgeting, forecasting, and benefits tracking. In addition, you'll need: A solid understanding of end-to-end Finance processes such as FP&A and regulatory standards and risk and dependency management, as well as data governance principles Strong stakeholder management skills and the ability to influence at senior levels across multiple business areas Experience with hybrid delivery approaches, including Agile and Waterfall, along with enterprise change standards An understanding of finance systems, data management principles, and emerging technology including RPA and AI Strong analytical capabilities
ITAD Sales Manager (IT Asset Disposition) Location: Bishop's Stortford area, on the Essex/Herts border Competitive salary + commission Job Type: Permanent, Full-time We are recruiting an experienced ITAD Sales Manager ( IT Asset Disposition) to sell end-to-end solutions to commercial and public-sector clients, win enterprise business, grow key accounts, and drive revenue. You'll lead expansion, securing large contracts, building a high-value pipeline, and positioning the company as a go-to ITAD partner for enterprise clients, MSPs, VARs and data centre operators, while ensuring secure data sanitisation, compliance, logistics and operational delivery. This is a hands-on, target-driven position with real scope to grow a portfolio and, at manager level, build and lead a high-performing sales department. What you'll be doing Develop and execute a strategic sales plan to achieve and exceed revenue targets within the ITAD sector Identify, prospect, and secure new enterprise clients across key industries (finance, healthcare, technology, public sector, etc.) Manage the full sales cycle: lead generation, discovery, proposal, negotiation, and close Build and maintain strong relationships with C-level stakeholders and senior decision-makers Provide consultative solutions aligned to client needs, including data destruction, asset recovery, remarketing, and compliance services Partner with operations, logistics, and compliance teams to ensure smooth delivery and excellent client experience Stay current on ITAD trends, regulations (data protection, environmental compliance), and competitor offerings Create and deliver high-quality proposals, presentations, and RFP responses Maintain accurate pipeline tracking and forecasting using CRM tools Mentor junior sales team members and contribute to wider sales strategy What we're looking for Proven track record in ITAD sales or adjacent B2B services (IT services, recycling, data destruction, logistics, managed services, hardware lifecycle). Strong new business development and account management capability. Excellent commercial acumen: pricing, margin, contracts, negotiation and closing. Confident communicator with strong presentation and proposal writing skills. Solid understanding of data security / sanitisation and compliance (GDPR, WEEE; ADISA/NAID awareness highly beneficial). People leadership/coaching experience with measurable team performance improvements. HRGO Recruitment provides both permanent and temporary job opportunities across the UK. Applicants must have the right to work in the UK. HRGO is committed to equal opportunities for all.
Aug 19, 2026
Full time
ITAD Sales Manager (IT Asset Disposition) Location: Bishop's Stortford area, on the Essex/Herts border Competitive salary + commission Job Type: Permanent, Full-time We are recruiting an experienced ITAD Sales Manager ( IT Asset Disposition) to sell end-to-end solutions to commercial and public-sector clients, win enterprise business, grow key accounts, and drive revenue. You'll lead expansion, securing large contracts, building a high-value pipeline, and positioning the company as a go-to ITAD partner for enterprise clients, MSPs, VARs and data centre operators, while ensuring secure data sanitisation, compliance, logistics and operational delivery. This is a hands-on, target-driven position with real scope to grow a portfolio and, at manager level, build and lead a high-performing sales department. What you'll be doing Develop and execute a strategic sales plan to achieve and exceed revenue targets within the ITAD sector Identify, prospect, and secure new enterprise clients across key industries (finance, healthcare, technology, public sector, etc.) Manage the full sales cycle: lead generation, discovery, proposal, negotiation, and close Build and maintain strong relationships with C-level stakeholders and senior decision-makers Provide consultative solutions aligned to client needs, including data destruction, asset recovery, remarketing, and compliance services Partner with operations, logistics, and compliance teams to ensure smooth delivery and excellent client experience Stay current on ITAD trends, regulations (data protection, environmental compliance), and competitor offerings Create and deliver high-quality proposals, presentations, and RFP responses Maintain accurate pipeline tracking and forecasting using CRM tools Mentor junior sales team members and contribute to wider sales strategy What we're looking for Proven track record in ITAD sales or adjacent B2B services (IT services, recycling, data destruction, logistics, managed services, hardware lifecycle). Strong new business development and account management capability. Excellent commercial acumen: pricing, margin, contracts, negotiation and closing. Confident communicator with strong presentation and proposal writing skills. Solid understanding of data security / sanitisation and compliance (GDPR, WEEE; ADISA/NAID awareness highly beneficial). People leadership/coaching experience with measurable team performance improvements. HRGO Recruitment provides both permanent and temporary job opportunities across the UK. Applicants must have the right to work in the UK. HRGO is committed to equal opportunities for all.
Account Manager Field Based National Travel Required Full Time Permanent Adecco Workforce Solutions UK & Ireland Salary: 42,000 + Car Allowance + Bonus Are you an experienced Account Manager with a passion for building strategic client partnerships, leading high-performing teams, and delivering exceptional workforce solutions? We're looking for a National Account Manager to take ownership of significant multi-site clients account, overseeing service delivery across a diverse portfolio of locations throughout the UK. This is a field-based role requiring regular travel to client sites, including locations across Yorkshire, the Midlands, the South East and beyond, ensuring strong stakeholder relationships and operational excellence are maintained nationwide. As the senior lead for the account, you'll be responsible for managing a team of Contract Managers and Consultants, driving performance, identifying growth opportunities, and ensuring the successful delivery of workforce solutions that support both client objectives and business goals. What You'll Be Doing Client Leadership & Relationship Management Act as the strategic lead and trusted advisor for key client stakeholders. Build and maintain strong relationships across multiple client sites and leadership teams. Lead regular business reviews, providing insights, recommendations, and continuous improvement initiatives. Develop and execute account plans that support client growth and retention. Team Leadership Lead, coach and develop a team of Contract Managers and Consultants across multiple locations. Drive a culture of accountability, collaboration and high performance. Support succession planning, talent development, and employee engagement within the account team. Operational Excellence Oversee end-to-end workforce solutions delivery across a national, multi-site account. Ensure contractual commitments, KPIs and SLAs are consistently achieved. Resolve operational challenges and drive service improvements that enhance the client experience. Commercial & Financial Management Take ownership of account profitability and commercial performance. Identify opportunities for service expansion, efficiency improvements and value creation. Support contract renewals and growth initiatives through strong client engagement and strategic planning. Data, Reporting & Insights Analyse workforce and performance data to identify trends and opportunities. Deliver Monthly and Quarterly Business Reviews to senior stakeholders. Provide meaningful recommendations that support operational and commercial decision making. Compliance & Governance Ensure adherence to employment legislation, contractual obligations and internal policies. Maintain robust compliance, audit and governance standards across all sites. Manage risk effectively and escalate issues where appropriate. What We're Looking For Essential Proven experience in Account Management, MSP, RPO, Recruitment, Workforce Solutions or a similar client-facing environment. Experience managing complex and strategic client relationships. Strong leadership experience with responsibility for managing and developing teams. Commercial awareness with exposure to budgets, profitability or P&L management. Excellent stakeholder management, presentation and communication skills. Ability to interpret data and translate insights into actionable plans. Highly organised, solution-focused and able to manage multiple priorities. Desirable Experience managing national or multi-site client accounts. Knowledge of contingent labour, workforce planning or contractor management. Leadership and management qualifications, including CMI or equivalent. Experience driving diversity, equity and inclusion initiatives. Why Join Us? At Adecco Workforce Solutions, you'll have the opportunity to work with some of the UK's most recognised organisations, influencing workforce strategy and delivering real impact. You'll be empowered to lead, innovate and build long-term partnerships while developing your own career within a global organisation. Key Information Field-based role National responsibility across multiple client locations Monthly travel to client sites required Leadership of Contract Managers and Consultants Permanent, full-time opportunity Location: Field Based (National). As this role supports national accounts with client sites located across the Midlands, North and South of England, a Midlands-based candidate would be ideally positioned to travel efficiently across the portfolio. Applicants from other locations will also be considered Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 19, 2026
Full time
Account Manager Field Based National Travel Required Full Time Permanent Adecco Workforce Solutions UK & Ireland Salary: 42,000 + Car Allowance + Bonus Are you an experienced Account Manager with a passion for building strategic client partnerships, leading high-performing teams, and delivering exceptional workforce solutions? We're looking for a National Account Manager to take ownership of significant multi-site clients account, overseeing service delivery across a diverse portfolio of locations throughout the UK. This is a field-based role requiring regular travel to client sites, including locations across Yorkshire, the Midlands, the South East and beyond, ensuring strong stakeholder relationships and operational excellence are maintained nationwide. As the senior lead for the account, you'll be responsible for managing a team of Contract Managers and Consultants, driving performance, identifying growth opportunities, and ensuring the successful delivery of workforce solutions that support both client objectives and business goals. What You'll Be Doing Client Leadership & Relationship Management Act as the strategic lead and trusted advisor for key client stakeholders. Build and maintain strong relationships across multiple client sites and leadership teams. Lead regular business reviews, providing insights, recommendations, and continuous improvement initiatives. Develop and execute account plans that support client growth and retention. Team Leadership Lead, coach and develop a team of Contract Managers and Consultants across multiple locations. Drive a culture of accountability, collaboration and high performance. Support succession planning, talent development, and employee engagement within the account team. Operational Excellence Oversee end-to-end workforce solutions delivery across a national, multi-site account. Ensure contractual commitments, KPIs and SLAs are consistently achieved. Resolve operational challenges and drive service improvements that enhance the client experience. Commercial & Financial Management Take ownership of account profitability and commercial performance. Identify opportunities for service expansion, efficiency improvements and value creation. Support contract renewals and growth initiatives through strong client engagement and strategic planning. Data, Reporting & Insights Analyse workforce and performance data to identify trends and opportunities. Deliver Monthly and Quarterly Business Reviews to senior stakeholders. Provide meaningful recommendations that support operational and commercial decision making. Compliance & Governance Ensure adherence to employment legislation, contractual obligations and internal policies. Maintain robust compliance, audit and governance standards across all sites. Manage risk effectively and escalate issues where appropriate. What We're Looking For Essential Proven experience in Account Management, MSP, RPO, Recruitment, Workforce Solutions or a similar client-facing environment. Experience managing complex and strategic client relationships. Strong leadership experience with responsibility for managing and developing teams. Commercial awareness with exposure to budgets, profitability or P&L management. Excellent stakeholder management, presentation and communication skills. Ability to interpret data and translate insights into actionable plans. Highly organised, solution-focused and able to manage multiple priorities. Desirable Experience managing national or multi-site client accounts. Knowledge of contingent labour, workforce planning or contractor management. Leadership and management qualifications, including CMI or equivalent. Experience driving diversity, equity and inclusion initiatives. Why Join Us? At Adecco Workforce Solutions, you'll have the opportunity to work with some of the UK's most recognised organisations, influencing workforce strategy and delivering real impact. You'll be empowered to lead, innovate and build long-term partnerships while developing your own career within a global organisation. Key Information Field-based role National responsibility across multiple client locations Monthly travel to client sites required Leadership of Contract Managers and Consultants Permanent, full-time opportunity Location: Field Based (National). As this role supports national accounts with client sites located across the Midlands, North and South of England, a Midlands-based candidate would be ideally positioned to travel efficiently across the portfolio. Applicants from other locations will also be considered Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Account Manager Field Based National Travel Required Full Time Permanent Adecco Workforce Solutions UK & Ireland Salary: 42,000 + Car Allowance + Bonus Are you an experienced Account Manager with a passion for building strategic client partnerships, leading high-performing teams, and delivering exceptional workforce solutions? We're looking for a National Account Manager to take ownership of significant multi-site clients account, overseeing service delivery across a diverse portfolio of locations throughout the UK. This is a field-based role requiring regular travel to client sites, including locations across Yorkshire, the Midlands, the South East and beyond, ensuring strong stakeholder relationships and operational excellence are maintained nationwide. As the senior lead for the account, you'll be responsible for managing a team of Contract Managers and Consultants, driving performance, identifying growth opportunities, and ensuring the successful delivery of workforce solutions that support both client objectives and business goals. What You'll Be Doing Client Leadership & Relationship Management Act as the strategic lead and trusted advisor for key client stakeholders. Build and maintain strong relationships across multiple client sites and leadership teams. Lead regular business reviews, providing insights, recommendations, and continuous improvement initiatives. Develop and execute account plans that support client growth and retention. Team Leadership Lead, coach and develop a team of Contract Managers and Consultants across multiple locations. Drive a culture of accountability, collaboration and high performance. Support succession planning, talent development, and employee engagement within the account team. Operational Excellence Oversee end-to-end workforce solutions delivery across a national, multi-site account. Ensure contractual commitments, KPIs and SLAs are consistently achieved. Resolve operational challenges and drive service improvements that enhance the client experience. Commercial & Financial Management Take ownership of account profitability and commercial performance. Identify opportunities for service expansion, efficiency improvements and value creation. Support contract renewals and growth initiatives through strong client engagement and strategic planning. Data, Reporting & Insights Analyse workforce and performance data to identify trends and opportunities. Deliver Monthly and Quarterly Business Reviews to senior stakeholders. Provide meaningful recommendations that support operational and commercial decision making. Compliance & Governance Ensure adherence to employment legislation, contractual obligations and internal policies. Maintain robust compliance, audit and governance standards across all sites. Manage risk effectively and escalate issues where appropriate. What We're Looking For Essential Proven experience in Account Management, MSP, RPO, Recruitment, Workforce Solutions or a similar client-facing environment. Experience managing complex and strategic client relationships. Strong leadership experience with responsibility for managing and developing teams. Commercial awareness with exposure to budgets, profitability or P&L management. Excellent stakeholder management, presentation and communication skills. Ability to interpret data and translate insights into actionable plans. Highly organised, solution-focused and able to manage multiple priorities. Desirable Experience managing national or multi-site client accounts. Knowledge of contingent labour, workforce planning or contractor management. Leadership and management qualifications, including CMI or equivalent. Experience driving diversity, equity and inclusion initiatives. Why Join Us? At Adecco Workforce Solutions, you'll have the opportunity to work with some of the UK's most recognised organisations, influencing workforce strategy and delivering real impact. You'll be empowered to lead, innovate and build long-term partnerships while developing your own career within a global organisation. Key Information Field-based role National responsibility across multiple client locations Monthly travel to client sites required Leadership of Contract Managers and Consultants Permanent, full-time opportunity Location: Field Based (National). As this role supports national accounts with client sites located across the Midlands, North and South of England, a Midlands-based candidate would be ideally positioned to travel efficiently across the portfolio. Applicants from other locations will also be considered Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 19, 2026
Full time
Account Manager Field Based National Travel Required Full Time Permanent Adecco Workforce Solutions UK & Ireland Salary: 42,000 + Car Allowance + Bonus Are you an experienced Account Manager with a passion for building strategic client partnerships, leading high-performing teams, and delivering exceptional workforce solutions? We're looking for a National Account Manager to take ownership of significant multi-site clients account, overseeing service delivery across a diverse portfolio of locations throughout the UK. This is a field-based role requiring regular travel to client sites, including locations across Yorkshire, the Midlands, the South East and beyond, ensuring strong stakeholder relationships and operational excellence are maintained nationwide. As the senior lead for the account, you'll be responsible for managing a team of Contract Managers and Consultants, driving performance, identifying growth opportunities, and ensuring the successful delivery of workforce solutions that support both client objectives and business goals. What You'll Be Doing Client Leadership & Relationship Management Act as the strategic lead and trusted advisor for key client stakeholders. Build and maintain strong relationships across multiple client sites and leadership teams. Lead regular business reviews, providing insights, recommendations, and continuous improvement initiatives. Develop and execute account plans that support client growth and retention. Team Leadership Lead, coach and develop a team of Contract Managers and Consultants across multiple locations. Drive a culture of accountability, collaboration and high performance. Support succession planning, talent development, and employee engagement within the account team. Operational Excellence Oversee end-to-end workforce solutions delivery across a national, multi-site account. Ensure contractual commitments, KPIs and SLAs are consistently achieved. Resolve operational challenges and drive service improvements that enhance the client experience. Commercial & Financial Management Take ownership of account profitability and commercial performance. Identify opportunities for service expansion, efficiency improvements and value creation. Support contract renewals and growth initiatives through strong client engagement and strategic planning. Data, Reporting & Insights Analyse workforce and performance data to identify trends and opportunities. Deliver Monthly and Quarterly Business Reviews to senior stakeholders. Provide meaningful recommendations that support operational and commercial decision making. Compliance & Governance Ensure adherence to employment legislation, contractual obligations and internal policies. Maintain robust compliance, audit and governance standards across all sites. Manage risk effectively and escalate issues where appropriate. What We're Looking For Essential Proven experience in Account Management, MSP, RPO, Recruitment, Workforce Solutions or a similar client-facing environment. Experience managing complex and strategic client relationships. Strong leadership experience with responsibility for managing and developing teams. Commercial awareness with exposure to budgets, profitability or P&L management. Excellent stakeholder management, presentation and communication skills. Ability to interpret data and translate insights into actionable plans. Highly organised, solution-focused and able to manage multiple priorities. Desirable Experience managing national or multi-site client accounts. Knowledge of contingent labour, workforce planning or contractor management. Leadership and management qualifications, including CMI or equivalent. Experience driving diversity, equity and inclusion initiatives. Why Join Us? At Adecco Workforce Solutions, you'll have the opportunity to work with some of the UK's most recognised organisations, influencing workforce strategy and delivering real impact. You'll be empowered to lead, innovate and build long-term partnerships while developing your own career within a global organisation. Key Information Field-based role National responsibility across multiple client locations Monthly travel to client sites required Leadership of Contract Managers and Consultants Permanent, full-time opportunity Location: Field Based (National). As this role supports national accounts with client sites located across the Midlands, North and South of England, a Midlands-based candidate would be ideally positioned to travel efficiently across the portfolio. Applicants from other locations will also be considered Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Houlihan Lokey UK Limited seeks a Global Payroll Project Manager for a two-year fixed-term assignment in the Human Capital Group to drive the global payroll rollout integrated with Workday HCM. You will partner with regional teams, MSPs, and vendors to plan, execute, and deliver data migrations, system integrations, and change management while maintaining data integrity and compliance. The role requires 5+ years of global payroll project experience, strong MS project tools, and excellent English
Aug 16, 2026
Full time
Houlihan Lokey UK Limited seeks a Global Payroll Project Manager for a two-year fixed-term assignment in the Human Capital Group to drive the global payroll rollout integrated with Workday HCM. You will partner with regional teams, MSPs, and vendors to plan, execute, and deliver data migrations, system integrations, and change management while maintaining data integrity and compliance. The role requires 5+ years of global payroll project experience, strong MS project tools, and excellent English
Scope Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. The firm is seeking a proactive, highly organized, and detail oriented Global Payroll Project Manager for a 2 year fixed term assignment within our Human Capital Group (HCG). This role will drive the global implementation and rollout of Global Payroll integrated with our Workday HCM platform, partnering with HCG teams, HL internal teams, and managed service providers. Responsibilities Project Planning, Governance & Execution Collaborate with VP Global Payroll & Strategic Initiatives, IT Project Manager, and MSP team including Program Manager, Project Managers, and country implementation teams to execute implementation of the Global Payroll system across international entities. Drive development with MSP Project Managers for each country to create detailed project plans, work streams, comprehensive timelines, resource allocations, and deliverables. Manage project scope and milestone tracking; advise on the resource allocations required for the implementation with clear breakdowns. Identify and raise potential project risks to keep project phases on track and within scope, and partner to design robust mitigation strategies. Monitor, track, and regularly report project status, milestones, challenges, and proposed solutions to senior HCG stakeholders and the Global Payroll Leadership team. Manage project escalation processes, making timely, risk aware decisions in the interest of the business. System Integration & Data Migration Coordinate with Workday Solutions and IT system configurations and integrations between Workday HCM and Global Payroll systems. Lead data migration initiatives, assisting teams in planning for, preparing, cleansing, transforming, and validating payroll data prior to migration. Oversee thorough quality assurance, system testing, and parallel payroll cycles to ensure data integrity, operational excellence, and zero defect payroll runs. Stakeholder, Vendor & Cross Functional Collaboration Serve as the main liaison for HCG and foster collaborative working relationships between HCG teams, IT, and external vendors. Manage vendor performance and accountability, ensuring service and solution delivery aligns with contractual obligations and timelines. Navigate and resolve requirements across multiple jurisdictions, aligning local country specific statutory requirements with centralized global payroll standards. Change Management, Training & Post Implementation Support Support payroll team in development of standard operating procedures (SOPs), system specifications, and requirements to ensure smooth post implementation transition. Identify opportunities to automate payroll processes, standardize global payroll activities, and reduce manual intervention through system enhancements and process optimization. Lead payroll team cutover planning activities including payroll freeze periods, deployment readiness, contingency planning, rollback procedures, and production transition. Oversee post go live hypercare and system support to resolve operational issues and stabilize the system before handing over to business as usual (BAU) operations. Qualifications Basic Qualifications Bachelor's degree in Business Administration, Human Resource Management, Management Information Systems, or a related field, or equivalent experience. 5+ years of dedicated project management or operational implementation experience, with at least 3 years focused on end to end global payroll migrations, implementations, client transitions, and strong vendor management to meet timelines and project milestones. Practical experience with Workday HCM and Global Payroll implementations with managed service partners via Workday connectors and relays of information from Workday HRIS to vendor payroll platforms. Proven experience managing project rollouts and adhering to payroll project road maps across multiple international jurisdictions and multiple in country entities, languages, and time zones. High proficiency in project management methodologies (Agile, Waterfall, Hybrid, Lean Six Sigma) and project tracking tools (e.g., Asana, Jira, SmartSheets). Strong written and verbal English communication skills, with a track record of articulating complex technical timelines and issues to diverse audiences and global country level stakeholders. Detail oriented, highly organized, and capable of working independently with active stakeholder project stage gate updates under pressure in a fast paced environment. Preferred Qualifications PMP, CAPM, PRINCE2, or related project management professional certification. Professional experience in financial services or a similarly complex, highly regulated global corporate environment. Working knowledge of Asana and SmartSheet or equivalent project management/tracking systems. This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.
Aug 15, 2026
Full time
Scope Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. The firm is seeking a proactive, highly organized, and detail oriented Global Payroll Project Manager for a 2 year fixed term assignment within our Human Capital Group (HCG). This role will drive the global implementation and rollout of Global Payroll integrated with our Workday HCM platform, partnering with HCG teams, HL internal teams, and managed service providers. Responsibilities Project Planning, Governance & Execution Collaborate with VP Global Payroll & Strategic Initiatives, IT Project Manager, and MSP team including Program Manager, Project Managers, and country implementation teams to execute implementation of the Global Payroll system across international entities. Drive development with MSP Project Managers for each country to create detailed project plans, work streams, comprehensive timelines, resource allocations, and deliverables. Manage project scope and milestone tracking; advise on the resource allocations required for the implementation with clear breakdowns. Identify and raise potential project risks to keep project phases on track and within scope, and partner to design robust mitigation strategies. Monitor, track, and regularly report project status, milestones, challenges, and proposed solutions to senior HCG stakeholders and the Global Payroll Leadership team. Manage project escalation processes, making timely, risk aware decisions in the interest of the business. System Integration & Data Migration Coordinate with Workday Solutions and IT system configurations and integrations between Workday HCM and Global Payroll systems. Lead data migration initiatives, assisting teams in planning for, preparing, cleansing, transforming, and validating payroll data prior to migration. Oversee thorough quality assurance, system testing, and parallel payroll cycles to ensure data integrity, operational excellence, and zero defect payroll runs. Stakeholder, Vendor & Cross Functional Collaboration Serve as the main liaison for HCG and foster collaborative working relationships between HCG teams, IT, and external vendors. Manage vendor performance and accountability, ensuring service and solution delivery aligns with contractual obligations and timelines. Navigate and resolve requirements across multiple jurisdictions, aligning local country specific statutory requirements with centralized global payroll standards. Change Management, Training & Post Implementation Support Support payroll team in development of standard operating procedures (SOPs), system specifications, and requirements to ensure smooth post implementation transition. Identify opportunities to automate payroll processes, standardize global payroll activities, and reduce manual intervention through system enhancements and process optimization. Lead payroll team cutover planning activities including payroll freeze periods, deployment readiness, contingency planning, rollback procedures, and production transition. Oversee post go live hypercare and system support to resolve operational issues and stabilize the system before handing over to business as usual (BAU) operations. Qualifications Basic Qualifications Bachelor's degree in Business Administration, Human Resource Management, Management Information Systems, or a related field, or equivalent experience. 5+ years of dedicated project management or operational implementation experience, with at least 3 years focused on end to end global payroll migrations, implementations, client transitions, and strong vendor management to meet timelines and project milestones. Practical experience with Workday HCM and Global Payroll implementations with managed service partners via Workday connectors and relays of information from Workday HRIS to vendor payroll platforms. Proven experience managing project rollouts and adhering to payroll project road maps across multiple international jurisdictions and multiple in country entities, languages, and time zones. High proficiency in project management methodologies (Agile, Waterfall, Hybrid, Lean Six Sigma) and project tracking tools (e.g., Asana, Jira, SmartSheets). Strong written and verbal English communication skills, with a track record of articulating complex technical timelines and issues to diverse audiences and global country level stakeholders. Detail oriented, highly organized, and capable of working independently with active stakeholder project stage gate updates under pressure in a fast paced environment. Preferred Qualifications PMP, CAPM, PRINCE2, or related project management professional certification. Professional experience in financial services or a similarly complex, highly regulated global corporate environment. Working knowledge of Asana and SmartSheet or equivalent project management/tracking systems. This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.
Salary: Up to 80,000 depending on experience We're recruiting an experienced payroll implementation recovery project manager for an immediate-start interim contract based in London. This is an excellent opportunity for a senior project professional with a proven track record of recovering complex payroll, HRIS or ERP implementations. You'll take ownership of stabilising a live payroll programme, driving issue resolution, establishing effective governance, and restoring confidence across the business. The Role You'll lead the recovery and stabilisation of a payroll implementation by: Assessing the current state of the programme and validating outstanding issues, risks and impacts Completing structured root cause analysis across technology, processes, controls, training and change Developing and mobilising a prioritised recovery roadmap Coordinating technical, operational, testing, training and communications workstreams Establishing governance, reporting, RAID management and escalation processes Supporting the transition to a stable Business-as-Usual operating model Key Responsibilities Conduct discovery workshops and stakeholder interviews Review project documentation, risks and open defects Lead root cause analysis and define corrective actions Develop integrated recovery plans, workstreams and milestones Coordinate technical teams, payroll operations, HR, vendors and business stakeholders Manage RAID logs, actions, dependencies and decision registers Prepare executive status reports and steering committee updates Oversee testing, readiness activities and implementation tracking Coordinate training, communications and change management activity Ensure a smooth transition into BAU ownership once stabilisation has been achieved What We're Looking For We're interested in candidates who can demonstrate: • Extensive Project Management experience delivering payroll, HRIS or ERP programmes • Previous experience leading implementation recovery, stabilisation or post-go-live remediation projects • Strong stakeholder management across technical and business teams • Excellent governance, planning and reporting skills • Proven root cause analysis and structured problem-solving capability • Outstanding communication and facilitation skills Desirable experience includes UK payroll operations knowledge Vendor management experience PRINCE2, PMP, MSP or Agile certification Change management experience or qualifications The Opportunity Immediate start Interim / Temporary Contract Liverpool-based Opportunity to make a significant impact by restoring payroll stability and operational confidence If you've successfully turned around challenging payroll or HR technology implementations and are available to start immediately, we'd love to hear from you. Apply today or contact our team for a confidential discussion. Save this search and get email alerts for jobs matching your selections.
Aug 10, 2026
Full time
Salary: Up to 80,000 depending on experience We're recruiting an experienced payroll implementation recovery project manager for an immediate-start interim contract based in London. This is an excellent opportunity for a senior project professional with a proven track record of recovering complex payroll, HRIS or ERP implementations. You'll take ownership of stabilising a live payroll programme, driving issue resolution, establishing effective governance, and restoring confidence across the business. The Role You'll lead the recovery and stabilisation of a payroll implementation by: Assessing the current state of the programme and validating outstanding issues, risks and impacts Completing structured root cause analysis across technology, processes, controls, training and change Developing and mobilising a prioritised recovery roadmap Coordinating technical, operational, testing, training and communications workstreams Establishing governance, reporting, RAID management and escalation processes Supporting the transition to a stable Business-as-Usual operating model Key Responsibilities Conduct discovery workshops and stakeholder interviews Review project documentation, risks and open defects Lead root cause analysis and define corrective actions Develop integrated recovery plans, workstreams and milestones Coordinate technical teams, payroll operations, HR, vendors and business stakeholders Manage RAID logs, actions, dependencies and decision registers Prepare executive status reports and steering committee updates Oversee testing, readiness activities and implementation tracking Coordinate training, communications and change management activity Ensure a smooth transition into BAU ownership once stabilisation has been achieved What We're Looking For We're interested in candidates who can demonstrate: • Extensive Project Management experience delivering payroll, HRIS or ERP programmes • Previous experience leading implementation recovery, stabilisation or post-go-live remediation projects • Strong stakeholder management across technical and business teams • Excellent governance, planning and reporting skills • Proven root cause analysis and structured problem-solving capability • Outstanding communication and facilitation skills Desirable experience includes UK payroll operations knowledge Vendor management experience PRINCE2, PMP, MSP or Agile certification Change management experience or qualifications The Opportunity Immediate start Interim / Temporary Contract Liverpool-based Opportunity to make a significant impact by restoring payroll stability and operational confidence If you've successfully turned around challenging payroll or HR technology implementations and are available to start immediately, we'd love to hear from you. Apply today or contact our team for a confidential discussion. Save this search and get email alerts for jobs matching your selections.
Liverpool City Council Job Description Job Title: Transport for City Regions (TCR) Programme Director Directorate: Neighbourhoods and Housing Service Area: Sustainable Transport, Highways & Parking Competency Level: 3 Job Type: Hybrid Location: Cunard Building Disclosure and Barring Service (DBS): Not applicable Job Evaluation Ref No: OR102381 PAYE: £750.00 per day Deadline - 29th May 2026 Job Purpose To act as the Programme Director for Transport for City Regions (TCR) programmes and projects, ensuring the efficient delivery of key projects and programmes of work, being part of the TCR portfolio. The TCR portfolio from 2027/32 will be upwards of £168M, and this role will take ownership and key management duties on large scale, high value, complex and high priority programmes and projects with Programme values ranging from approximately £5 million to £40 million. The role is to ensure, on behalf of the council, best value, cost effectiveness, and managing and developing priority and high profile schemes within this major capital programme, adhering to THP governance, the Council's Corporate Governance and reporting, and Liverpool City Region Combined Authority (LCRCA) governance and reporting. The Programme Director will provide leadership to ensure that through delivery of this key capital programme of works, Liverpool City Council meets its aims, core values, and business objectives as set out in the City Plan. The Programme Director will engage and work with key stakeholders and other key partners at senior management/director level to develop and sustain the ability of LCC, directly or through strategic partners, to deliver to programme and budget, and to associated Grant Funding Agreements (GFAs). The post holder will join the TCR team to help deliver a complex capital programme of investment in highways, active travel, and public transport improvements, helping the council and the Region meet its economic growth, connectivity, and climate change targets. The Programme Director will be responsible for developing permanent capability and staff development to enable the council to plan and resource across capital programmes for successful delivery on behalf of the council through this Portfolio and wider across THP. Working in partnership with senior internal and external stakeholders, the role will work in collaboration with LCRCA and other key stakeholders to foster a commercially focused, inclusive service provision, to deliver for the businesses and communities in the city. Directly Responsible For Delivery teams on assigned priority programmes and projects, including Programme and Project Leads. Multi-disciplinary teams of permanent staff and consultancy/contract support services procured by the council, each programme/project having teams of upwards of 20 persons across all disciplines. Management and delivery of multiple programmes and projects including project management, commercial management, scheduling, risk management, design delivery from concept to completion, tendering for construction, and site delivery. Project initiation documentation, procurements, and contracts required for successful delivery of assigned programmes and projects. Directly Responsible To TCR Board, comprising TCR Portfolio Director and other Board members including THP Heads of Service, Director, and representation from City Development and LCRCA. Ownership of regular reporting to TCR Board, presenting project status of various projects through project managers, ensuring compliance with LCC and LCRCA Gateways for governance, delivery, and budget. Main Areas of Responsibility Key Responsibilities Accountable for high priority and key projects from TCR Portfolio (£168 million, ). Responsible for programmes of works and associated projects delivered on time, cost, and quality, engaging key internal and external stakeholders. Develop, manage, and influence schedules and cost plans for projects and programmes. Develop, coach, and line manage junior staff, supporting HR and Improvement Delivery Team with learning and development. Supervision and Management Responsibility Plan meaningful one to one conversations, quality appraisals, and workforce development for direct reports. Assess staff performance and set target levels relative to TCR portfolio. Create positive learning environment via delegation and mentoring. Participate in staff training, disciplinary standards, and development opportunities to improve service delivery. Budget and Financial Responsibility Accountable for management and control of delegated capital and revenue budgets (TCR projects upwards of £15 million per annum). Ensure value for money and compliance with standing orders and financial regulations. Report financial issues to TCR Board, Portfolio Director, or Director of THP, and maintain financial records. Use performance and financial benchmarking data to identify improvement opportunities. Social Value Responsibility Drive social value through all activities, ensuring social, economic, and environmental benefits for council, residents, and communities. Physical Demands of the Job Undertake site visits, including during adverse weather conditions. Corporate Responsibility Contribute to the Council Plan. Promote excellent customer service internally and externally. Commit to customer excellence through feedback and continuous improvement. Make the council a great place to work, engaging in team meetings, training, and managing performance. Support equal opportunities and non discriminatory practices. Person Specification Qualification and Training Essential Degree in relevant academic subject or equivalent professional experience in construction/transport sectors. Good knowledge of Business Case development, e.g., public sector funding in the UK. Qualification/experience in project management (APM PMQ, PRINCE2, MSP, NEC4 ECC Accreditation or equivalent). Desirable Continued professional development in management. Registered with Engineering Council and Chartered (e.g., ICE, CIHT, IStructE, RICS, APM). Full UK Driving Licence. Experience Essential Leading large complex programmes, especially in Transport/infrastructure sectors, within tight budgets and timelines. Commissioning and understanding quantitative assessments (QCRA, QSRA). Preparing and presenting complex information to senior managers and stakeholders. Commissioning, briefing, and monitoring external consultants/service providers. Presenting issues to senior managers, elected members, and associated bodies. Desirable Preparing contract documentation, procurement, contract administration, and financial control of civil/highway engineering projects. Skills / Abilities Essential Excellent project/programme management and direction skills. Demonstrable commercial awareness, including contract management. Comprehensive understanding of professional standards, legislation, and codes relevant to physical regeneration and development. Desirable IT literate: MS Project, Office, and other relevant software. Exercise effective judgment for planning, funding opportunities, and service improvement. Understanding professional/technical standards, legislation, and codes relevant to highways, infrastructure, and development. Commitment Essential Commitment to highest levels of professional conduct and continued professional development. Ensure effective implementation of Council policies and achievement of objectives, including financial and budget targets.
Aug 09, 2026
Full time
Liverpool City Council Job Description Job Title: Transport for City Regions (TCR) Programme Director Directorate: Neighbourhoods and Housing Service Area: Sustainable Transport, Highways & Parking Competency Level: 3 Job Type: Hybrid Location: Cunard Building Disclosure and Barring Service (DBS): Not applicable Job Evaluation Ref No: OR102381 PAYE: £750.00 per day Deadline - 29th May 2026 Job Purpose To act as the Programme Director for Transport for City Regions (TCR) programmes and projects, ensuring the efficient delivery of key projects and programmes of work, being part of the TCR portfolio. The TCR portfolio from 2027/32 will be upwards of £168M, and this role will take ownership and key management duties on large scale, high value, complex and high priority programmes and projects with Programme values ranging from approximately £5 million to £40 million. The role is to ensure, on behalf of the council, best value, cost effectiveness, and managing and developing priority and high profile schemes within this major capital programme, adhering to THP governance, the Council's Corporate Governance and reporting, and Liverpool City Region Combined Authority (LCRCA) governance and reporting. The Programme Director will provide leadership to ensure that through delivery of this key capital programme of works, Liverpool City Council meets its aims, core values, and business objectives as set out in the City Plan. The Programme Director will engage and work with key stakeholders and other key partners at senior management/director level to develop and sustain the ability of LCC, directly or through strategic partners, to deliver to programme and budget, and to associated Grant Funding Agreements (GFAs). The post holder will join the TCR team to help deliver a complex capital programme of investment in highways, active travel, and public transport improvements, helping the council and the Region meet its economic growth, connectivity, and climate change targets. The Programme Director will be responsible for developing permanent capability and staff development to enable the council to plan and resource across capital programmes for successful delivery on behalf of the council through this Portfolio and wider across THP. Working in partnership with senior internal and external stakeholders, the role will work in collaboration with LCRCA and other key stakeholders to foster a commercially focused, inclusive service provision, to deliver for the businesses and communities in the city. Directly Responsible For Delivery teams on assigned priority programmes and projects, including Programme and Project Leads. Multi-disciplinary teams of permanent staff and consultancy/contract support services procured by the council, each programme/project having teams of upwards of 20 persons across all disciplines. Management and delivery of multiple programmes and projects including project management, commercial management, scheduling, risk management, design delivery from concept to completion, tendering for construction, and site delivery. Project initiation documentation, procurements, and contracts required for successful delivery of assigned programmes and projects. Directly Responsible To TCR Board, comprising TCR Portfolio Director and other Board members including THP Heads of Service, Director, and representation from City Development and LCRCA. Ownership of regular reporting to TCR Board, presenting project status of various projects through project managers, ensuring compliance with LCC and LCRCA Gateways for governance, delivery, and budget. Main Areas of Responsibility Key Responsibilities Accountable for high priority and key projects from TCR Portfolio (£168 million, ). Responsible for programmes of works and associated projects delivered on time, cost, and quality, engaging key internal and external stakeholders. Develop, manage, and influence schedules and cost plans for projects and programmes. Develop, coach, and line manage junior staff, supporting HR and Improvement Delivery Team with learning and development. Supervision and Management Responsibility Plan meaningful one to one conversations, quality appraisals, and workforce development for direct reports. Assess staff performance and set target levels relative to TCR portfolio. Create positive learning environment via delegation and mentoring. Participate in staff training, disciplinary standards, and development opportunities to improve service delivery. Budget and Financial Responsibility Accountable for management and control of delegated capital and revenue budgets (TCR projects upwards of £15 million per annum). Ensure value for money and compliance with standing orders and financial regulations. Report financial issues to TCR Board, Portfolio Director, or Director of THP, and maintain financial records. Use performance and financial benchmarking data to identify improvement opportunities. Social Value Responsibility Drive social value through all activities, ensuring social, economic, and environmental benefits for council, residents, and communities. Physical Demands of the Job Undertake site visits, including during adverse weather conditions. Corporate Responsibility Contribute to the Council Plan. Promote excellent customer service internally and externally. Commit to customer excellence through feedback and continuous improvement. Make the council a great place to work, engaging in team meetings, training, and managing performance. Support equal opportunities and non discriminatory practices. Person Specification Qualification and Training Essential Degree in relevant academic subject or equivalent professional experience in construction/transport sectors. Good knowledge of Business Case development, e.g., public sector funding in the UK. Qualification/experience in project management (APM PMQ, PRINCE2, MSP, NEC4 ECC Accreditation or equivalent). Desirable Continued professional development in management. Registered with Engineering Council and Chartered (e.g., ICE, CIHT, IStructE, RICS, APM). Full UK Driving Licence. Experience Essential Leading large complex programmes, especially in Transport/infrastructure sectors, within tight budgets and timelines. Commissioning and understanding quantitative assessments (QCRA, QSRA). Preparing and presenting complex information to senior managers and stakeholders. Commissioning, briefing, and monitoring external consultants/service providers. Presenting issues to senior managers, elected members, and associated bodies. Desirable Preparing contract documentation, procurement, contract administration, and financial control of civil/highway engineering projects. Skills / Abilities Essential Excellent project/programme management and direction skills. Demonstrable commercial awareness, including contract management. Comprehensive understanding of professional standards, legislation, and codes relevant to physical regeneration and development. Desirable IT literate: MS Project, Office, and other relevant software. Exercise effective judgment for planning, funding opportunities, and service improvement. Understanding professional/technical standards, legislation, and codes relevant to highways, infrastructure, and development. Commitment Essential Commitment to highest levels of professional conduct and continued professional development. Ensure effective implementation of Council policies and achievement of objectives, including financial and budget targets.
Overview of the role Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are hiring a newCustomer Experience Managertoleada team of Customer Success Managers and Service Delivery Managers, ensuring services are delivered in line with contractual commitments, driving continual service improvement, and maintainingstrong relationships with customer stakeholders. What will you be doing? Team Leadership: Lead a team of Customer Success Managers and Service Delivery Managers, building a cohesive, motivated team focused on collaboration and effectiveservicedelivery. Escalation Management: Act as the primary escalated point of contact,Bothresolving issuesindividually or supporting CSMs to find a resolutionquickly and maintainingcustomer confidence. Service Reviews: Lead regular service reviews and reporting, covering performance, incidents, problems, risks, and improvement plans. Status Reporting: Document and reportcustomer healthand service status. Prioritisation: Focus the team on what is most criticalandleveragingresource to meet SLAs and KPIs. Stakeholder Management: Build strong working relationships with customer stakeholders, acting as a trusted advisor andseniorescalation point. Continual Service Improvement: Drive service improvement initiatives, working with internal teams to enhance service quality and efficiency. Cross-Team Coordination:Work closely withIT Services,Salesand Professional servicesto coordinate service delivery across multiple workstreams. Technology Awareness:Maintaina working understanding of the company's services and technologies to support informed customer conversations. Onboarding-Manageand leadthe onboarding of customers providing a great customer experience. Whyshouldyouapply? At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Cultureisn'tan afterthought here;it'sthe thing we work hardest on. We'reproud to be certified as a Great Place to Work , and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. Thesearen'tbadges we chase -they'rethe result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work. When you join Phoenix, you can expect: A culture built on trust andbelonging:set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. Real investment in your development:structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas. A workplace that takes wellbeing seriously:from mental health support and flexible working to active employee networks and a leadership team that listens. A commitment to equity and inclusion:where we actively work to make Phoenix a brilliant place to build a career, whoever you are. Work that matters:supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities. Working with the best of the industry:alongside genuine experts, and with strategic partnerships across the world's leading technology providers,you'llbe at the front of the conversations shaping how UK public services modernise. We believe in encouraging, supporting, and skilling our people up so that you can be thevery bestyou can be at work - andwe'dlove you to consider being part of it. Take a look at our Culture Blueprint to get a real sense of who we are. What are we looking for? The right person for this role will have a background within an MSP, ITservicesor technology solutions environment, with experience in Customer Success, Technical Account Management or Service Delivery. They will be a confident people leader with strong commercial awareness, Public Sector experience, and the ability to build trusted customer relationships, manage escalations, drive continual service improvement, and lead teams to consistently deliver exceptional customer outcomes. Key Skills& Experience: Significant experiencewithin a technical, IT services or MSP environmentin Customer Success, Technical Account Management or Service Delivery roles. Previouspeople management experience, witha track recordof developing high-performing teams. Experience leading customer-facing teams in a service delivery or customer success function. Strong commercial awareness and understanding of customer success drivers. Knowledge of the Public Sector and its unique service requirements. Experience managing customer relationships and acting as a trusted advisor to key stakeholders. Strong understanding of service reporting, performance metrics, servicereviewsand renewals. Experience managing major incidents and customer escalations. Ability to prioritise effectively and lead teams through competing demands. Experience driving continual service improvement initiatives across cross-functional teams. Strong communicationand stakeholder management skills. Experience coordinating internal teams, third parties and multiple concurrent customer workstreams. Practical stuff Where is the role based? Primary location is our HQ in Pocklington (YO42)with2 days per week in the office How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. What are the benefits? You can read about the benefits on offer here Important BPSS Check As part of our recruitment process due to the nature of the work we do, all employeesare required toundertake aBaseline Personal Security Standard (BPSS)check. While some employeesrequirefurther security clearance, the BPSS check is a must-haverequirementand all offers of employment are conditional pending the passing of this check Have you made it this far? Ifyou'restill reading, we thinkthere'sa strong chance you might be our kind of person. Here's the thing, though research suggests that 60% of women and underrepresented people might have already talked themselves outof applying. Even if youdon'tcheck every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger - and the stronger our team, the more successful we will be.
Aug 08, 2026
Full time
Overview of the role Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are hiring a newCustomer Experience Managertoleada team of Customer Success Managers and Service Delivery Managers, ensuring services are delivered in line with contractual commitments, driving continual service improvement, and maintainingstrong relationships with customer stakeholders. What will you be doing? Team Leadership: Lead a team of Customer Success Managers and Service Delivery Managers, building a cohesive, motivated team focused on collaboration and effectiveservicedelivery. Escalation Management: Act as the primary escalated point of contact,Bothresolving issuesindividually or supporting CSMs to find a resolutionquickly and maintainingcustomer confidence. Service Reviews: Lead regular service reviews and reporting, covering performance, incidents, problems, risks, and improvement plans. Status Reporting: Document and reportcustomer healthand service status. Prioritisation: Focus the team on what is most criticalandleveragingresource to meet SLAs and KPIs. Stakeholder Management: Build strong working relationships with customer stakeholders, acting as a trusted advisor andseniorescalation point. Continual Service Improvement: Drive service improvement initiatives, working with internal teams to enhance service quality and efficiency. Cross-Team Coordination:Work closely withIT Services,Salesand Professional servicesto coordinate service delivery across multiple workstreams. Technology Awareness:Maintaina working understanding of the company's services and technologies to support informed customer conversations. Onboarding-Manageand leadthe onboarding of customers providing a great customer experience. Whyshouldyouapply? At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Cultureisn'tan afterthought here;it'sthe thing we work hardest on. We'reproud to be certified as a Great Place to Work , and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. Thesearen'tbadges we chase -they'rethe result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work. When you join Phoenix, you can expect: A culture built on trust andbelonging:set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. Real investment in your development:structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas. A workplace that takes wellbeing seriously:from mental health support and flexible working to active employee networks and a leadership team that listens. A commitment to equity and inclusion:where we actively work to make Phoenix a brilliant place to build a career, whoever you are. Work that matters:supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities. Working with the best of the industry:alongside genuine experts, and with strategic partnerships across the world's leading technology providers,you'llbe at the front of the conversations shaping how UK public services modernise. We believe in encouraging, supporting, and skilling our people up so that you can be thevery bestyou can be at work - andwe'dlove you to consider being part of it. Take a look at our Culture Blueprint to get a real sense of who we are. What are we looking for? The right person for this role will have a background within an MSP, ITservicesor technology solutions environment, with experience in Customer Success, Technical Account Management or Service Delivery. They will be a confident people leader with strong commercial awareness, Public Sector experience, and the ability to build trusted customer relationships, manage escalations, drive continual service improvement, and lead teams to consistently deliver exceptional customer outcomes. Key Skills& Experience: Significant experiencewithin a technical, IT services or MSP environmentin Customer Success, Technical Account Management or Service Delivery roles. Previouspeople management experience, witha track recordof developing high-performing teams. Experience leading customer-facing teams in a service delivery or customer success function. Strong commercial awareness and understanding of customer success drivers. Knowledge of the Public Sector and its unique service requirements. Experience managing customer relationships and acting as a trusted advisor to key stakeholders. Strong understanding of service reporting, performance metrics, servicereviewsand renewals. Experience managing major incidents and customer escalations. Ability to prioritise effectively and lead teams through competing demands. Experience driving continual service improvement initiatives across cross-functional teams. Strong communicationand stakeholder management skills. Experience coordinating internal teams, third parties and multiple concurrent customer workstreams. Practical stuff Where is the role based? Primary location is our HQ in Pocklington (YO42)with2 days per week in the office How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. What are the benefits? You can read about the benefits on offer here Important BPSS Check As part of our recruitment process due to the nature of the work we do, all employeesare required toundertake aBaseline Personal Security Standard (BPSS)check. While some employeesrequirefurther security clearance, the BPSS check is a must-haverequirementand all offers of employment are conditional pending the passing of this check Have you made it this far? Ifyou'restill reading, we thinkthere'sa strong chance you might be our kind of person. Here's the thing, though research suggests that 60% of women and underrepresented people might have already talked themselves outof applying. Even if youdon'tcheck every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger - and the stronger our team, the more successful we will be.
Partner Enablement Manager Remote (UK) Fast-Growing SaaS Business Are you passionate about helping partners succeed? Do you enjoy building strong relationships, enabling others to deliver value, and working with innovative technology that solves real business challenges? We're looking for a Partner Enablement Manager to join a rapidly growing SaaS company helping organisations around the world strengthen information security, compliance, data privacy and AI governance. This is an opportunity to play a key role in a growing partner ecosystem, working closely with consultancies, MSPs, auditors and specialist compliance providers to help them maximise success with our platform. The Opportunity You'll become the primary point of contact for an established network of partners, helping them grow, develop and deliver outstanding outcomes for their customers. This role combines partner relationship management, enablement, onboarding support and commercial collaboration. You'll work closely with partners to ensure they have the knowledge, tools and support required to successfully position, implement and grow usage of the platform. You'll also collaborate internally with Sales, Marketing, Customer Success and Product teams to maximise partner performance and identify new opportunities for growth. What You'll Be Doing Managing relationships with existing partners across the UK and internationally Delivering onboarding and enablement programmes Providing platform training and best practice guidance Supporting partners with customer onboarding and adoption strategies Collaborating on joint marketing initiatives, webinars and campaigns Assisting partners with opportunity management and co-selling activities Monitoring partner performance and identifying growth opportunities Supporting renewals and ongoing account success processes Gathering partner feedback and helping improve the partner programme What We're Looking For Experience working in Partner Management, Channel Management, Alliances or Partner Success Strong relationship-building and stakeholder management skills Experience supporting, enabling or managing technology partners Commercial awareness and the ability to identify growth opportunities Strong communication and presentation skills Organised, proactive and comfortable working independently Experience using CRM platforms such as HubSpot, Salesforce or similar Desirable SaaS experience Experience working with MSPs, consultancies, resellers or technology partners Information security, compliance, governance or risk management exposure Experience delivering partner training or enablement programmes What's On Offer Significant performance-based bonus scheme Remote-first working environment Flexible working arrangements Career progression opportunities within a scaling SaaS organisation Ongoing training and professional development Supportive and collaborative culture Regular company events and team meetups Enhanced holiday entitlement with service increases Pension scheme and additional employee benefits Why Join? You'll be joining a business with a proven SaaS platform, a growing international customer base and a clear mission to help organisations build resilience through information security, compliance and governance. This is an opportunity to make a genuine impact, work with ambitious colleagues and develop expertise in one of the fastest-growing areas of the technology market.
Jul 31, 2026
Full time
Partner Enablement Manager Remote (UK) Fast-Growing SaaS Business Are you passionate about helping partners succeed? Do you enjoy building strong relationships, enabling others to deliver value, and working with innovative technology that solves real business challenges? We're looking for a Partner Enablement Manager to join a rapidly growing SaaS company helping organisations around the world strengthen information security, compliance, data privacy and AI governance. This is an opportunity to play a key role in a growing partner ecosystem, working closely with consultancies, MSPs, auditors and specialist compliance providers to help them maximise success with our platform. The Opportunity You'll become the primary point of contact for an established network of partners, helping them grow, develop and deliver outstanding outcomes for their customers. This role combines partner relationship management, enablement, onboarding support and commercial collaboration. You'll work closely with partners to ensure they have the knowledge, tools and support required to successfully position, implement and grow usage of the platform. You'll also collaborate internally with Sales, Marketing, Customer Success and Product teams to maximise partner performance and identify new opportunities for growth. What You'll Be Doing Managing relationships with existing partners across the UK and internationally Delivering onboarding and enablement programmes Providing platform training and best practice guidance Supporting partners with customer onboarding and adoption strategies Collaborating on joint marketing initiatives, webinars and campaigns Assisting partners with opportunity management and co-selling activities Monitoring partner performance and identifying growth opportunities Supporting renewals and ongoing account success processes Gathering partner feedback and helping improve the partner programme What We're Looking For Experience working in Partner Management, Channel Management, Alliances or Partner Success Strong relationship-building and stakeholder management skills Experience supporting, enabling or managing technology partners Commercial awareness and the ability to identify growth opportunities Strong communication and presentation skills Organised, proactive and comfortable working independently Experience using CRM platforms such as HubSpot, Salesforce or similar Desirable SaaS experience Experience working with MSPs, consultancies, resellers or technology partners Information security, compliance, governance or risk management exposure Experience delivering partner training or enablement programmes What's On Offer Significant performance-based bonus scheme Remote-first working environment Flexible working arrangements Career progression opportunities within a scaling SaaS organisation Ongoing training and professional development Supportive and collaborative culture Regular company events and team meetups Enhanced holiday entitlement with service increases Pension scheme and additional employee benefits Why Join? You'll be joining a business with a proven SaaS platform, a growing international customer base and a clear mission to help organisations build resilience through information security, compliance and governance. This is an opportunity to make a genuine impact, work with ambitious colleagues and develop expertise in one of the fastest-growing areas of the technology market.
