Senior Product Manager - Manchester, Hybrid - £80k Are you a Senior Product Manager who wants genuine ownership of a product area, not just responsibility for delivery? In this role you would take ownership of part of a B2B SaaS platform used by millions of employees across global organisations. You would spend time understanding real customer problems by speaking directly with users, analysing product data, and deciding what should be built next. Do you enjoy shaping product direction, not just executing someone else's roadmap? You will translate business goals and customer needs into a clear roadmap, define success metrics before features are built, and track whether they actually deliver the outcomes expected. You will own and prioritise your backlog, write clear user stories and acceptance criteria, and work closely with engineering, design and QA to ship features iteratively in an Agile environment. As a senior member of the product team, you will also tackle more complex and ambiguous problem areas. This could involve leading initiatives that span multiple product areas, influencing broader product strategy, or mentoring other Product Managers on prioritisation and stakeholder management. You will regularly work with enterprise customers, Sales and Customer Success teams to understand where the product delivers value and where it falls short. If you are a Senior Product Manager who enjoys solving complex problems, influencing product direction, mentoring others and delivering features that move real product metrics, it could be worth a conversation.
May 06, 2026
Full time
Senior Product Manager - Manchester, Hybrid - £80k Are you a Senior Product Manager who wants genuine ownership of a product area, not just responsibility for delivery? In this role you would take ownership of part of a B2B SaaS platform used by millions of employees across global organisations. You would spend time understanding real customer problems by speaking directly with users, analysing product data, and deciding what should be built next. Do you enjoy shaping product direction, not just executing someone else's roadmap? You will translate business goals and customer needs into a clear roadmap, define success metrics before features are built, and track whether they actually deliver the outcomes expected. You will own and prioritise your backlog, write clear user stories and acceptance criteria, and work closely with engineering, design and QA to ship features iteratively in an Agile environment. As a senior member of the product team, you will also tackle more complex and ambiguous problem areas. This could involve leading initiatives that span multiple product areas, influencing broader product strategy, or mentoring other Product Managers on prioritisation and stakeholder management. You will regularly work with enterprise customers, Sales and Customer Success teams to understand where the product delivers value and where it falls short. If you are a Senior Product Manager who enjoys solving complex problems, influencing product direction, mentoring others and delivering features that move real product metrics, it could be worth a conversation.
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 06, 2026
Seasonal
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Senior Category Manager Somerset Hybrid Are you a commercially sharp, people-focused Category leader ready to take ownership of a high-impact, growth-driving category? This is a brilliant opportunity to join our client at their Head Office in Somerset, leading a strategically significant category that sits right at the heart of the business's future growth ambitions. Reporting to the Director of Trading, you'll have full P&L accountability and the platform to shape, influence and elevate a powerhouse category across the organisation. The Opportunity As Senior Category Manager, you'll: Own and evolve the category strategy, aligning it to wider business objectives and market opportunity Lead at Board and Senior Leadership level, presenting performance, risks and growth plans with confidence Drive sustainable sales, margin and working capital performance Build and nurture strong supplier partnerships, negotiating best-in-class commercial terms Champion innovation - from new product introduction to phasing out underperforming SKUs Collaborate cross-functionally across Trading, Supply Chain, Marketing, Finance and Digital Lead, inspire and develop a high-performing team, creating a culture of accountability, agility and excellence You'll deputise for the Director of Trading when required and play a key role within the wider Trading leadership team. What We're Looking For You'll likely be operating as a Senior Buyer, Category Manager or similar within a retail environment, with: A proven track record of delivering category growth Strong commercial acumen and full P&L management experience Excellent supplier negotiation and influencing skills Advanced financial and analytical capability Experience leading and developing high-performing teams The ability to translate strategy into clear, focused action Experience with digital tools, data analytics and modern procurement platforms would be highly advantageous. Why Join? Beyond the opportunity to truly shape a category and influence at senior level, the benefits package is exceptional: 33 days' holiday (including bank holidays, with 5 flexible days) Hybrid working Discretionary bonus Company car car allowance Private medical cover (individual and family options) 20% discount Enhanced family leave EV scheme Share save scheme and award-winning Pension In-house training and development opportunities This is a role for a commercially driven, strategic thinker who thrives on ownership, influence and leading from the front. If you're ready to take your category leadership to the next level within a fast-paced, ambitious retail environment, I'd love to hear from you. Please get in touch for a confidential conversation. BH35647
May 05, 2026
Full time
Senior Category Manager Somerset Hybrid Are you a commercially sharp, people-focused Category leader ready to take ownership of a high-impact, growth-driving category? This is a brilliant opportunity to join our client at their Head Office in Somerset, leading a strategically significant category that sits right at the heart of the business's future growth ambitions. Reporting to the Director of Trading, you'll have full P&L accountability and the platform to shape, influence and elevate a powerhouse category across the organisation. The Opportunity As Senior Category Manager, you'll: Own and evolve the category strategy, aligning it to wider business objectives and market opportunity Lead at Board and Senior Leadership level, presenting performance, risks and growth plans with confidence Drive sustainable sales, margin and working capital performance Build and nurture strong supplier partnerships, negotiating best-in-class commercial terms Champion innovation - from new product introduction to phasing out underperforming SKUs Collaborate cross-functionally across Trading, Supply Chain, Marketing, Finance and Digital Lead, inspire and develop a high-performing team, creating a culture of accountability, agility and excellence You'll deputise for the Director of Trading when required and play a key role within the wider Trading leadership team. What We're Looking For You'll likely be operating as a Senior Buyer, Category Manager or similar within a retail environment, with: A proven track record of delivering category growth Strong commercial acumen and full P&L management experience Excellent supplier negotiation and influencing skills Advanced financial and analytical capability Experience leading and developing high-performing teams The ability to translate strategy into clear, focused action Experience with digital tools, data analytics and modern procurement platforms would be highly advantageous. Why Join? Beyond the opportunity to truly shape a category and influence at senior level, the benefits package is exceptional: 33 days' holiday (including bank holidays, with 5 flexible days) Hybrid working Discretionary bonus Company car car allowance Private medical cover (individual and family options) 20% discount Enhanced family leave EV scheme Share save scheme and award-winning Pension In-house training and development opportunities This is a role for a commercially driven, strategic thinker who thrives on ownership, influence and leading from the front. If you're ready to take your category leadership to the next level within a fast-paced, ambitious retail environment, I'd love to hear from you. Please get in touch for a confidential conversation. BH35647
CRM Manager 40K to 44K + 10% bonus Zachary Daniels are proud to be representing one of the most exciting fashion brands in the market. Internationally recognised, this brand is known for its innovation, trend led design, first class marketing and exceptional community building. This is a business with an incredible culture, full support for its people, an on-site gym, excellent health benefits and a genuinely inspiring environment. A brand that will elevate any CV and a place where careers accelerate. We are now looking for a CRM Manager to take ownership of CRM channels and drive performance across email, SMS and app loyalty. Key responsibilities: Own and deliver CRM campaigns across email, SMS and app loyalty Plan and schedule campaigns in line with product launches and marketing strategy Build and optimise workflows and automations to drive engagement and conversion Deliver A B testing across subject lines, content, timing and segmentation Manage deliverability, data hygiene and GDPR compliance Collaborate with digital and merchandising teams to shape CRM strategy Manage relationships with CRM platforms and third party providers Stay ahead of trends and emerging technologies within CRM and email marketing Use reporting and insight tools to build customer profiling Present performance analysis and insights to senior stakeholders What we are looking for? Highly organised with strong attention to detail Data driven with a creative mindset Confident working in a fast paced environment with tight deadlines Strong communicator with the ability to influence stakeholders Clear understanding of brand, customer and tone of voice Able to commute to the Manchester studio full time Experience required: Minimum two years CRM experience Proven background in DTC email and SMS marketing within fashion Experience with Ometria or Klaviyo preferred HTML knowledge advantageous Benefits: Competitive salary with 10% bonus Generous brand discount Full health support and benefits On site gym Outstanding culture and working environment A market leading brand to elevate your career If you are looking for your next standout move and a genuine step up in your career, this is the role for you. Please Apply Today BH35882
May 05, 2026
Full time
CRM Manager 40K to 44K + 10% bonus Zachary Daniels are proud to be representing one of the most exciting fashion brands in the market. Internationally recognised, this brand is known for its innovation, trend led design, first class marketing and exceptional community building. This is a business with an incredible culture, full support for its people, an on-site gym, excellent health benefits and a genuinely inspiring environment. A brand that will elevate any CV and a place where careers accelerate. We are now looking for a CRM Manager to take ownership of CRM channels and drive performance across email, SMS and app loyalty. Key responsibilities: Own and deliver CRM campaigns across email, SMS and app loyalty Plan and schedule campaigns in line with product launches and marketing strategy Build and optimise workflows and automations to drive engagement and conversion Deliver A B testing across subject lines, content, timing and segmentation Manage deliverability, data hygiene and GDPR compliance Collaborate with digital and merchandising teams to shape CRM strategy Manage relationships with CRM platforms and third party providers Stay ahead of trends and emerging technologies within CRM and email marketing Use reporting and insight tools to build customer profiling Present performance analysis and insights to senior stakeholders What we are looking for? Highly organised with strong attention to detail Data driven with a creative mindset Confident working in a fast paced environment with tight deadlines Strong communicator with the ability to influence stakeholders Clear understanding of brand, customer and tone of voice Able to commute to the Manchester studio full time Experience required: Minimum two years CRM experience Proven background in DTC email and SMS marketing within fashion Experience with Ometria or Klaviyo preferred HTML knowledge advantageous Benefits: Competitive salary with 10% bonus Generous brand discount Full health support and benefits On site gym Outstanding culture and working environment A market leading brand to elevate your career If you are looking for your next standout move and a genuine step up in your career, this is the role for you. Please Apply Today BH35882
Interim Brand and Marketing Manager Salary: 33,000 - 35,000 Working structure: Hybrid, 2 days in office, 3 from home Location: Greater Leeds Area Our client, a leading West Yorkshire-based FMCG company, is recruiting for an Interim Brand and Marketing Manager to manage the current product portfolio of their sub-category. This is an initial 9 month fixed term contract. If you have a background in product-based marketing within the FMCG sector, this could be the role for you. Why Apply? This role offers a unique opportunity to build your marketing career in an internationally recognised organisation. Alongside a competitive salary, this company offers a range of benefits including hybrid working and flexible start and finish times. Responsibilities of a Brand and Marketing Manager: Identify and drive opportunities to grow sales and profitability across the sub-brand portfolio. Lead, manage, and implement renovation and innovation initiatives to meet consumer needs in line with brand proposition and commercial objectives. Develop and execute the annual brand plan for specified sub-brands. Manage the development and protection of sub-brand positioning and consumer proposition. Track performance of the sub-brand portfolio and competitors, translating insights into actionable strategies in collaboration with the Senior Brand Manager. Work collaboratively with internal teams and external agencies to deliver projects efficiently and effectively. Represent the brand in brand plans and account meetings for retailers. Experience required for the role of Brand and Marketing Manager: 3 years minimum marketing experience within a branded environment. Previous experience working within the FMCG sector. Strong Excel and numerical abilities. Comfortable working within complex international multi-stakeholder environments. Project management and leadership skills. Must be a car driver Skills and attributes: Self-motivated and drive. Career motivated. Good attention to detail. A logical but creative approach to problem-solving. Due to the number of responses, we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.
May 05, 2026
Contractor
Interim Brand and Marketing Manager Salary: 33,000 - 35,000 Working structure: Hybrid, 2 days in office, 3 from home Location: Greater Leeds Area Our client, a leading West Yorkshire-based FMCG company, is recruiting for an Interim Brand and Marketing Manager to manage the current product portfolio of their sub-category. This is an initial 9 month fixed term contract. If you have a background in product-based marketing within the FMCG sector, this could be the role for you. Why Apply? This role offers a unique opportunity to build your marketing career in an internationally recognised organisation. Alongside a competitive salary, this company offers a range of benefits including hybrid working and flexible start and finish times. Responsibilities of a Brand and Marketing Manager: Identify and drive opportunities to grow sales and profitability across the sub-brand portfolio. Lead, manage, and implement renovation and innovation initiatives to meet consumer needs in line with brand proposition and commercial objectives. Develop and execute the annual brand plan for specified sub-brands. Manage the development and protection of sub-brand positioning and consumer proposition. Track performance of the sub-brand portfolio and competitors, translating insights into actionable strategies in collaboration with the Senior Brand Manager. Work collaboratively with internal teams and external agencies to deliver projects efficiently and effectively. Represent the brand in brand plans and account meetings for retailers. Experience required for the role of Brand and Marketing Manager: 3 years minimum marketing experience within a branded environment. Previous experience working within the FMCG sector. Strong Excel and numerical abilities. Comfortable working within complex international multi-stakeholder environments. Project management and leadership skills. Must be a car driver Skills and attributes: Self-motivated and drive. Career motivated. Good attention to detail. A logical but creative approach to problem-solving. Due to the number of responses, we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.
Regional Head of Retail Sales Western UK & Competitive salary + Bonus An exciting opportunity has arisen for an experienced and credible retail leader to oversee a large retail region across the Western UK and surrounding areas. This pivotal role is ideal for a senior leader with a proven track record in driving retail performance and delivering commercial results across multiple locations. As Regional Head, you will report to the Retail Director and be a key member of the Sales Leadership Team, managing regional managers and leading a region that contributes significantly to the business's overall revenue. What the role involves Driving regional revenue, profit, and KPI performance through robust business analysis and strategic planning. Leading a team of regional managers to deliver consistent operational excellence and exceptional customer experiences. Developing and executing regional strategies in alignment with overall business objectives. Partnering with cross-functional teams such as Merchandising, Visual Merchandising, Training, and HR to optimize performance. Identifying opportunities for property relocations, refits, or refreshes to enhance retail performance. Managing regional P&L and ensuring efficient cost management, including payroll and productivity. Recruiting, mentoring, and developing high-potential talent, building succession plans, and fostering a high-performance culture. About you Highly experienced senior retail sales leader with strong operational and strategic expertise. Proven experience managing area or regional managers, or at Head of level, with the ability to lead and develop teams. Self-motivated, results-driven, and able to work effectively under pressure. Exceptional leadership, coaching, and team management skills. Strong analytical, organisational, and communication skills. High street, Fashion, jewellery, accessories or beauty retail background Collaborative, entrepreneurial, and able to inspire teams to deliver sustainable results. What we offer Competitive salary with regular reviews and a generous bonus scheme. Hybrid working model with flexibility. Comprehensive benefits including a generous staff discount, and wellness support. Career development opportunities in a globally recognized and award-winning company. Regional Head of Retail Sales Western UK & Competitive salary + Bonus BH35676
May 05, 2026
Full time
Regional Head of Retail Sales Western UK & Competitive salary + Bonus An exciting opportunity has arisen for an experienced and credible retail leader to oversee a large retail region across the Western UK and surrounding areas. This pivotal role is ideal for a senior leader with a proven track record in driving retail performance and delivering commercial results across multiple locations. As Regional Head, you will report to the Retail Director and be a key member of the Sales Leadership Team, managing regional managers and leading a region that contributes significantly to the business's overall revenue. What the role involves Driving regional revenue, profit, and KPI performance through robust business analysis and strategic planning. Leading a team of regional managers to deliver consistent operational excellence and exceptional customer experiences. Developing and executing regional strategies in alignment with overall business objectives. Partnering with cross-functional teams such as Merchandising, Visual Merchandising, Training, and HR to optimize performance. Identifying opportunities for property relocations, refits, or refreshes to enhance retail performance. Managing regional P&L and ensuring efficient cost management, including payroll and productivity. Recruiting, mentoring, and developing high-potential talent, building succession plans, and fostering a high-performance culture. About you Highly experienced senior retail sales leader with strong operational and strategic expertise. Proven experience managing area or regional managers, or at Head of level, with the ability to lead and develop teams. Self-motivated, results-driven, and able to work effectively under pressure. Exceptional leadership, coaching, and team management skills. Strong analytical, organisational, and communication skills. High street, Fashion, jewellery, accessories or beauty retail background Collaborative, entrepreneurial, and able to inspire teams to deliver sustainable results. What we offer Competitive salary with regular reviews and a generous bonus scheme. Hybrid working model with flexibility. Comprehensive benefits including a generous staff discount, and wellness support. Career development opportunities in a globally recognized and award-winning company. Regional Head of Retail Sales Western UK & Competitive salary + Bonus BH35676
Content Project Manager - Digital Screens & Campaigns Nottingham Hybrid (4 days office, 1 day WFH) Full-time, Permanent- Mon-Fri, 9:00-17:30 Salary - Negotiable dept on exp Are you a driven, detail-obsessed Content Project Manager with a creative agency background? Do you thrive in a fast-paced environment where no two days look the same? We have an exciting opportunity for a talented campaign and content professional to join a specialist digital screens team, delivering high-impact content for major clients across the UK. This is a hands-on, client-facing role at the heart of a busy production and creative operation -ideal for someone who loves the buzz of agency life, takes real pride in flawless delivery, and knows how to keep multiple projects moving at pace. THE OPPORTUNITY You will take ownership of digital content projects and campaigns from first brief to final pixel managing timelines, budgets, creative resources, and client relationships simultaneously. You will act as the central point of coordination between clients, creative teams, and production, ensuring every project lands on screen on time, on budget, and to an exceptional standard. If you are the kind of person who pre-empts problems before they happen, communicates clearly under pressure, and brings structure and calm to a busy project environment -we want to hear from you. KEY RESPONSIBILITIES End-to-end management of digital content projects and campaigns - from briefing through production to final on-screen delivery Owning project timelines, budgets, and resource allocation across multiple concurrent campaigns Briefing, directing, and coordinating internal creative, studio, and production teams to ensure efficient workflow and on-time delivery Compiling and managing content schedules, briefing the internal scheduling team accordingly Building and maintaining strong day-to-day client relationships -managing expectations, providing proactive updates, and attending briefing and review meetings Inputting, tracking, and managing all project activity within CRM and CMS systems Balancing competing priorities across cost, time, and quality -making clear, confident decisions when trade-offs are required Identifying and implementing improvements to production workflows and content delivery processes Supporting estimating, scoping, and commercial management of projects SKILLS & EXPERIENCE REQUIRED Demonstrable experience managing digital content production from brief to delivery across multiple simultaneous projects Strong working knowledge of creative and production processes -able to brief designers, producers, and studio teams with clarity and confidence Excellent organisational skills with a sharp eye for detail -nothing gets missed on your watch Exceptional written and verbal communication skills - confident presenting to clients and collaborating across teams Proficient in Microsoft Office 365 - essential for day-to-day project management and reporting Hands-on experience with CRM and CMS platforms Commercially aware - understands budgets, estimates, and the value of delivering a great client experience Cool-headed under pressure with strong problem-solving instincts A natural collaborator and leader -able to motivate and direct others without losing momentum YOU MIGHT CURRENTLY BE WORKING AS A: Content Project Manager or Senior Content Executive in a creative or digital agency Campaign Manager or Campaign Executive managing multi-channel content delivery Digital Producer overseeing creative production workflows Traffic or Studio Manager with client-facing project responsibilities Marketing Project Manager within an agency or in-house brand team WHY THIS ROLE STANDS OUT Work on high-profile campaigns for major UK clients Join a specialist, growing team in an exciting and evolving sector Real variety - no two projects or campaigns are the same A clear, important role with genuine ownership and accountability Hybrid working with a collaborative, fast-paced office culture Interested? Call TurnerFox Recruitment or email your CV
May 05, 2026
Full time
Content Project Manager - Digital Screens & Campaigns Nottingham Hybrid (4 days office, 1 day WFH) Full-time, Permanent- Mon-Fri, 9:00-17:30 Salary - Negotiable dept on exp Are you a driven, detail-obsessed Content Project Manager with a creative agency background? Do you thrive in a fast-paced environment where no two days look the same? We have an exciting opportunity for a talented campaign and content professional to join a specialist digital screens team, delivering high-impact content for major clients across the UK. This is a hands-on, client-facing role at the heart of a busy production and creative operation -ideal for someone who loves the buzz of agency life, takes real pride in flawless delivery, and knows how to keep multiple projects moving at pace. THE OPPORTUNITY You will take ownership of digital content projects and campaigns from first brief to final pixel managing timelines, budgets, creative resources, and client relationships simultaneously. You will act as the central point of coordination between clients, creative teams, and production, ensuring every project lands on screen on time, on budget, and to an exceptional standard. If you are the kind of person who pre-empts problems before they happen, communicates clearly under pressure, and brings structure and calm to a busy project environment -we want to hear from you. KEY RESPONSIBILITIES End-to-end management of digital content projects and campaigns - from briefing through production to final on-screen delivery Owning project timelines, budgets, and resource allocation across multiple concurrent campaigns Briefing, directing, and coordinating internal creative, studio, and production teams to ensure efficient workflow and on-time delivery Compiling and managing content schedules, briefing the internal scheduling team accordingly Building and maintaining strong day-to-day client relationships -managing expectations, providing proactive updates, and attending briefing and review meetings Inputting, tracking, and managing all project activity within CRM and CMS systems Balancing competing priorities across cost, time, and quality -making clear, confident decisions when trade-offs are required Identifying and implementing improvements to production workflows and content delivery processes Supporting estimating, scoping, and commercial management of projects SKILLS & EXPERIENCE REQUIRED Demonstrable experience managing digital content production from brief to delivery across multiple simultaneous projects Strong working knowledge of creative and production processes -able to brief designers, producers, and studio teams with clarity and confidence Excellent organisational skills with a sharp eye for detail -nothing gets missed on your watch Exceptional written and verbal communication skills - confident presenting to clients and collaborating across teams Proficient in Microsoft Office 365 - essential for day-to-day project management and reporting Hands-on experience with CRM and CMS platforms Commercially aware - understands budgets, estimates, and the value of delivering a great client experience Cool-headed under pressure with strong problem-solving instincts A natural collaborator and leader -able to motivate and direct others without losing momentum YOU MIGHT CURRENTLY BE WORKING AS A: Content Project Manager or Senior Content Executive in a creative or digital agency Campaign Manager or Campaign Executive managing multi-channel content delivery Digital Producer overseeing creative production workflows Traffic or Studio Manager with client-facing project responsibilities Marketing Project Manager within an agency or in-house brand team WHY THIS ROLE STANDS OUT Work on high-profile campaigns for major UK clients Join a specialist, growing team in an exciting and evolving sector Real variety - no two projects or campaigns are the same A clear, important role with genuine ownership and accountability Hybrid working with a collaborative, fast-paced office culture Interested? Call TurnerFox Recruitment or email your CV
Senior Operations Manager Asphalt (South West & Wales) Lead regional Asphalt operations. Drive performance. Deliver safer, smarter infrastructure. Are you a senior operations leader with a strong background in asphalt production? Do you thrive on driving safety, operational excellence, commercial performance and people development across complex, multi-site operations? Are you ready to shape region click apply for full job details
May 05, 2026
Full time
Senior Operations Manager Asphalt (South West & Wales) Lead regional Asphalt operations. Drive performance. Deliver safer, smarter infrastructure. Are you a senior operations leader with a strong background in asphalt production? Do you thrive on driving safety, operational excellence, commercial performance and people development across complex, multi-site operations? Are you ready to shape region click apply for full job details
Join an award-winning, internationally recognised organisation at the forefront of Generative AI, delivering next-generation B2B intelligence products. This is an opportunity for a delivery-focused leader with strong data and analytical capability to drive execution and performance visibility across a growing AI product suite. As a Software Delivery Manager, you will own the end-to-end delivery of AI-driven software initiatives, ensuring releases are executed smoothly, on time, and with clear, data-backed performance insights. You will operate at the intersection of delivery, data analysis, and AI model performance - turning complex evaluation metrics into actionable delivery decisions and executive-level reporting. Reporting to the Director of Generative AI, you will play a key role in coordinating delivery across software engineering, data science, and product teams, while building the dashboards and metrics frameworks that underpin release confidence and strategic decision-making Key Responsibilities Lead the end-to-end delivery lifecycle for AI products and software releases, from planning through to deployment and iteration Own delivery planning, release cycles, dependencies, and cross-functional coordination across engineering, data science, product, and operations Drive delivery execution at pace, proactively managing risks, sequencing work, and ensuring alignment to strategic milestones Develop and maintain dashboard reporting (e.g., Power BI/ SQL ) to track delivery progress and AI model performance Analyse and interpret AI evaluation metrics (e.g., latency, robustness, retrieval performance, hallucination rates, drift) to assess release readiness Translate complex performance data into clear, structured insights and stakeholder reporting Establish and track KPIs, thresholds, and performance indicators to support evidence-based delivery decisions Provide ongoing delivery risk analysis, escalating issues and performance concerns to senior stakeholders Support QA and evaluation processes by ensuring performance, reliability, and quality standards are met and reflected in release decisions Contribute to a data-driven delivery culture, where metrics and dashboards are central to planning and execution Required Experience Proven experience in a Software Delivery Manager (or similar) role, with ownership of end-to-end delivery in engineering-led environments Strong track record of coordinating complex delivery programmes, managing dependencies, risks, and release cycles Advanced data analysis capability, including experience with SQL, BI tools (e.g., Power BI), and performance reporting Experience building or maintaining dashboards and metric frameworks to support delivery and product decisions Ability to interpret technical or AI-related performance metrics and translate them into actionable insights Experience working closely with cross-functional teams including engineering, data science, and product This is a hands-on delivery role, not a people management position. The emphasis is on driving execution, ensuring alignment, and enabling data-informed decision-making across the AI product lifecycle. While the role includes oversight of QA and testing activities, the primary focus is on delivery ownership and performance insight ensuring that AI model evaluation metrics and system performance data are clearly understood, accurately reported, and effectively used to guide release decisions. This is a high-impact opportunity to shape how delivery, performance metrics, and AI evaluation are integrated within a fast-scaling organisation. You will work closely with senior leaders to define how data-driven insights inform delivery strategy, with significant visibility and ownership in a business investing heavily in AI innovation. INDAM The Portfolio Group are acting on behalf of our client in recruiting for this position.
May 05, 2026
Full time
Join an award-winning, internationally recognised organisation at the forefront of Generative AI, delivering next-generation B2B intelligence products. This is an opportunity for a delivery-focused leader with strong data and analytical capability to drive execution and performance visibility across a growing AI product suite. As a Software Delivery Manager, you will own the end-to-end delivery of AI-driven software initiatives, ensuring releases are executed smoothly, on time, and with clear, data-backed performance insights. You will operate at the intersection of delivery, data analysis, and AI model performance - turning complex evaluation metrics into actionable delivery decisions and executive-level reporting. Reporting to the Director of Generative AI, you will play a key role in coordinating delivery across software engineering, data science, and product teams, while building the dashboards and metrics frameworks that underpin release confidence and strategic decision-making Key Responsibilities Lead the end-to-end delivery lifecycle for AI products and software releases, from planning through to deployment and iteration Own delivery planning, release cycles, dependencies, and cross-functional coordination across engineering, data science, product, and operations Drive delivery execution at pace, proactively managing risks, sequencing work, and ensuring alignment to strategic milestones Develop and maintain dashboard reporting (e.g., Power BI/ SQL ) to track delivery progress and AI model performance Analyse and interpret AI evaluation metrics (e.g., latency, robustness, retrieval performance, hallucination rates, drift) to assess release readiness Translate complex performance data into clear, structured insights and stakeholder reporting Establish and track KPIs, thresholds, and performance indicators to support evidence-based delivery decisions Provide ongoing delivery risk analysis, escalating issues and performance concerns to senior stakeholders Support QA and evaluation processes by ensuring performance, reliability, and quality standards are met and reflected in release decisions Contribute to a data-driven delivery culture, where metrics and dashboards are central to planning and execution Required Experience Proven experience in a Software Delivery Manager (or similar) role, with ownership of end-to-end delivery in engineering-led environments Strong track record of coordinating complex delivery programmes, managing dependencies, risks, and release cycles Advanced data analysis capability, including experience with SQL, BI tools (e.g., Power BI), and performance reporting Experience building or maintaining dashboards and metric frameworks to support delivery and product decisions Ability to interpret technical or AI-related performance metrics and translate them into actionable insights Experience working closely with cross-functional teams including engineering, data science, and product This is a hands-on delivery role, not a people management position. The emphasis is on driving execution, ensuring alignment, and enabling data-informed decision-making across the AI product lifecycle. While the role includes oversight of QA and testing activities, the primary focus is on delivery ownership and performance insight ensuring that AI model evaluation metrics and system performance data are clearly understood, accurately reported, and effectively used to guide release decisions. This is a high-impact opportunity to shape how delivery, performance metrics, and AI evaluation are integrated within a fast-scaling organisation. You will work closely with senior leaders to define how data-driven insights inform delivery strategy, with significant visibility and ownership in a business investing heavily in AI innovation. INDAM The Portfolio Group are acting on behalf of our client in recruiting for this position.
Marketing Director (Interim) Retail Cheshire Salary + 100k Immediate Start Required We are partnering with a well established, multi channel retail business to appoint an Interim Marketing Director to lead brand, marketing and customer strategy during a key period of transformation and growth. This is a high impact role for a commercially driven Interim Marketing Director who can balance strategic thinking with hands on delivery. You will take ownership of brand direction, customer engagement and marketing performance, ensuring a clear, consistent and compelling proposition across all channels. The Interim Marketing Director will play a critical role in modernising the brand, driving customer loyalty and aligning marketing activity to wider commercial objectives. The Role: The Interim Marketing Director will act as the central brand owner across the business, responsible for defining and delivering a clear brand vision while driving marketing effectiveness and customer engagement. Working closely with senior stakeholders, the Interim Marketing Director will lead the development of brand strategy, oversee campaign delivery and embed a customer first mindset across all marketing activity. This is a broad role spanning brand, CRM, creative and campaign delivery, ideal for someone who enjoys operating at both strategic and operational level. Key Responsibilities Define and lead the overall brand strategy, ensuring consistency across all customer touchpoints Develop and deliver forward thinking marketing plans aligned to commercial objectives Act as the guardian of brand tone of voice, messaging and visual identity across all channels Drive the evolution of CRM and customer insight capabilities to improve targeting, engagement and retention Use data and analytics to inform decision making and optimise marketing performance Develop customer propositions for key audiences, improving relevance and effectiveness across channels Lead all creative output including campaigns, in store materials, print, packaging and digital content Work closely with product and buying teams to shape product storytelling and own label positioning Own the marketing critical path, ensuring campaigns are delivered on time, on budget and to a high standard Lead key marketing and brand transformation projects including digital content, brand repositioning and automation initiatives Manage and develop the marketing team, creating a high performing, accountable and collaborative culture Work cross functionally with senior stakeholders to ensure alignment between marketing and wider business goals What We're Looking For Proven experience operating as a Marketing Director or in a senior marketing leadership role within a retail or consumer business Strong commercial mindset with a track record of driving growth through brand and marketing strategy Ability to operate both strategically and hands on, comfortable getting into the detail when required Strong experience across brand, CRM, customer engagement and multi channel campaign delivery Data driven with the ability to translate insight into actionable marketing plans Confident stakeholder manager, able to influence at board level and across multiple teams Creative thinker with the ability to modernise and evolve brand positioning Experienced people leader with a focus on team development and performance Comfortable working in a fast paced environment with multiple priorities Apply today to find out more! BH36121
May 05, 2026
Contractor
Marketing Director (Interim) Retail Cheshire Salary + 100k Immediate Start Required We are partnering with a well established, multi channel retail business to appoint an Interim Marketing Director to lead brand, marketing and customer strategy during a key period of transformation and growth. This is a high impact role for a commercially driven Interim Marketing Director who can balance strategic thinking with hands on delivery. You will take ownership of brand direction, customer engagement and marketing performance, ensuring a clear, consistent and compelling proposition across all channels. The Interim Marketing Director will play a critical role in modernising the brand, driving customer loyalty and aligning marketing activity to wider commercial objectives. The Role: The Interim Marketing Director will act as the central brand owner across the business, responsible for defining and delivering a clear brand vision while driving marketing effectiveness and customer engagement. Working closely with senior stakeholders, the Interim Marketing Director will lead the development of brand strategy, oversee campaign delivery and embed a customer first mindset across all marketing activity. This is a broad role spanning brand, CRM, creative and campaign delivery, ideal for someone who enjoys operating at both strategic and operational level. Key Responsibilities Define and lead the overall brand strategy, ensuring consistency across all customer touchpoints Develop and deliver forward thinking marketing plans aligned to commercial objectives Act as the guardian of brand tone of voice, messaging and visual identity across all channels Drive the evolution of CRM and customer insight capabilities to improve targeting, engagement and retention Use data and analytics to inform decision making and optimise marketing performance Develop customer propositions for key audiences, improving relevance and effectiveness across channels Lead all creative output including campaigns, in store materials, print, packaging and digital content Work closely with product and buying teams to shape product storytelling and own label positioning Own the marketing critical path, ensuring campaigns are delivered on time, on budget and to a high standard Lead key marketing and brand transformation projects including digital content, brand repositioning and automation initiatives Manage and develop the marketing team, creating a high performing, accountable and collaborative culture Work cross functionally with senior stakeholders to ensure alignment between marketing and wider business goals What We're Looking For Proven experience operating as a Marketing Director or in a senior marketing leadership role within a retail or consumer business Strong commercial mindset with a track record of driving growth through brand and marketing strategy Ability to operate both strategically and hands on, comfortable getting into the detail when required Strong experience across brand, CRM, customer engagement and multi channel campaign delivery Data driven with the ability to translate insight into actionable marketing plans Confident stakeholder manager, able to influence at board level and across multiple teams Creative thinker with the ability to modernise and evolve brand positioning Experienced people leader with a focus on team development and performance Comfortable working in a fast paced environment with multiple priorities Apply today to find out more! BH36121
Following growth and expansion, a leading group has a new vacancy for a Purchasing Manager to join the team. A newly created position, this is a key role responsible for managing supplier relationships, controlling stock levels, and ensuring the cost-effective procurement of a range of metal products including ferrous and non-ferrous metals. The Role Develop and implement purchasing strategies aligned with business objectives. Analyse data and produce regular performance reports. Integrate purchasing activities across multiple UK operations and develop teams. Negotiate contracts, terms, and pricing with suppliers to ensure cost-effectiveness. Source and negotiate with global suppliers to achieve best pricing, quality, and delivery terms. Monitor market trends in metals to inform buying decisions. Manage stock levels to balance availability with cost efficiency. Develop purchasing pipelines and achieve inventory turns optimising cost whilst minimising working capital. Ensure that the department is appropriately represented at group meetings. Play an active role in the cash flow management of the group. The Person Proven experience as a Purchasing Manager or Senior Buyer with a good understanding of metals procurement. Excellent analytical and problem-solving skills. Knowledge of supply chain management and inventory control. Commercially aware with a good understanding of metal markets and pricing trends Familiarity with ERP systems and strong Excel skills. Previous leadership experience with a hands-on approach. CIPS qualification desirable. Experience of a post acquisition supply chain redevelopment would be advantageous. Must be able to work well with the commercial team members at multiple sites to understand future need trends
May 05, 2026
Full time
Following growth and expansion, a leading group has a new vacancy for a Purchasing Manager to join the team. A newly created position, this is a key role responsible for managing supplier relationships, controlling stock levels, and ensuring the cost-effective procurement of a range of metal products including ferrous and non-ferrous metals. The Role Develop and implement purchasing strategies aligned with business objectives. Analyse data and produce regular performance reports. Integrate purchasing activities across multiple UK operations and develop teams. Negotiate contracts, terms, and pricing with suppliers to ensure cost-effectiveness. Source and negotiate with global suppliers to achieve best pricing, quality, and delivery terms. Monitor market trends in metals to inform buying decisions. Manage stock levels to balance availability with cost efficiency. Develop purchasing pipelines and achieve inventory turns optimising cost whilst minimising working capital. Ensure that the department is appropriately represented at group meetings. Play an active role in the cash flow management of the group. The Person Proven experience as a Purchasing Manager or Senior Buyer with a good understanding of metals procurement. Excellent analytical and problem-solving skills. Knowledge of supply chain management and inventory control. Commercially aware with a good understanding of metal markets and pricing trends Familiarity with ERP systems and strong Excel skills. Previous leadership experience with a hands-on approach. CIPS qualification desirable. Experience of a post acquisition supply chain redevelopment would be advantageous. Must be able to work well with the commercial team members at multiple sites to understand future need trends
Indoor Living Department Manager Location: South London Salary: Up to 29,000 (DOE), with the potential to earn an additional 20% through a realistic performance-related bonus. An independent, design-led garden and lifestyle retailer is seeking an Indoor Living Department Manager for their flagship South London site. The business is known for its curated indoor plant offering, creative merchandising, and community-focused retail approach - and this role sits right at the centre of it. They are looking for someone who can take full ownership of the indoor plant, pot, and homeware departments. This is a hands-on management position responsible for the look, feel, and commercial performance of the indoor space, combining visual creativity with operational leadership and top-tier customer service. An interest or baseline knowledge of horticulture / house plants / outdoor plants is a requirement for the role. The Role As Indoor Living Department Manager, you'll oversee the day-to-day running of the indoor area, lead a small team, and ensure the department trades efficiently and looks exceptional throughout the week. You'll plan displays, manage ordering and replenishment, and ensure weekly plant deliveries are presented beautifully with minimal disruption on the shop floor. This is an active, creative, and customer-facing role that requires both strong organisation and a sharp eye for detail. Key Responsibilities: Lead and manage the Indoor Living department, ensuring high standards at all times. Plan and deliver visual merchandising, including weekly resets after busy weekends. Review sales trends and manage plant and product replenishment. Handle supplier and warehouse ordering, stock checks, and delivery coordination. Support, guide, and develop a small indoor team. Maintain exceptional customer service and a welcoming, well-presented retail environment. About You Experienced in retail management or senior supervisory roles within a busy environment. Experience with or passion for plants/horticulture, with a baseline knowledge being a necessity for the role. Strong visual merchandising abilities and high attention to detail. Confident in managing stock flow, ordering cycles, and supplier relationships. Warm, hands-on leader who enjoys working closely with customers and the team. Passionate about plants, interiors, and creating inspiring retail spaces. Perks & Benefits A key management role within a thriving, design-led flagship store. Real ownership and autonomy across the indoor plant and lifestyle department. Supportive team culture with ongoing development opportunities. Scope to influence the look, feel, and performance of a much-loved local business. Performance related bonuses - up to 20% on top of salary Apply Now Interested in learning more? Contact Leo Novakovic at (url removed) or call (phone number removed).
May 05, 2026
Full time
Indoor Living Department Manager Location: South London Salary: Up to 29,000 (DOE), with the potential to earn an additional 20% through a realistic performance-related bonus. An independent, design-led garden and lifestyle retailer is seeking an Indoor Living Department Manager for their flagship South London site. The business is known for its curated indoor plant offering, creative merchandising, and community-focused retail approach - and this role sits right at the centre of it. They are looking for someone who can take full ownership of the indoor plant, pot, and homeware departments. This is a hands-on management position responsible for the look, feel, and commercial performance of the indoor space, combining visual creativity with operational leadership and top-tier customer service. An interest or baseline knowledge of horticulture / house plants / outdoor plants is a requirement for the role. The Role As Indoor Living Department Manager, you'll oversee the day-to-day running of the indoor area, lead a small team, and ensure the department trades efficiently and looks exceptional throughout the week. You'll plan displays, manage ordering and replenishment, and ensure weekly plant deliveries are presented beautifully with minimal disruption on the shop floor. This is an active, creative, and customer-facing role that requires both strong organisation and a sharp eye for detail. Key Responsibilities: Lead and manage the Indoor Living department, ensuring high standards at all times. Plan and deliver visual merchandising, including weekly resets after busy weekends. Review sales trends and manage plant and product replenishment. Handle supplier and warehouse ordering, stock checks, and delivery coordination. Support, guide, and develop a small indoor team. Maintain exceptional customer service and a welcoming, well-presented retail environment. About You Experienced in retail management or senior supervisory roles within a busy environment. Experience with or passion for plants/horticulture, with a baseline knowledge being a necessity for the role. Strong visual merchandising abilities and high attention to detail. Confident in managing stock flow, ordering cycles, and supplier relationships. Warm, hands-on leader who enjoys working closely with customers and the team. Passionate about plants, interiors, and creating inspiring retail spaces. Perks & Benefits A key management role within a thriving, design-led flagship store. Real ownership and autonomy across the indoor plant and lifestyle department. Supportive team culture with ongoing development opportunities. Scope to influence the look, feel, and performance of a much-loved local business. Performance related bonuses - up to 20% on top of salary Apply Now Interested in learning more? Contact Leo Novakovic at (url removed) or call (phone number removed).
Buyer & Merchandiser - US Collegiate Location: Remote (Home-based, UK) Reports to: Senior Leadership Salary: Reflective of experience We operate in store and online retail experiences for US universities and campus selling course supplies and branded merchandise to students and faculties. We re growing, our customers are demanding, and our edge is that we move faster and think sharper than the rest of the industry. We need someone to own the buy. This is not a traditional procurement role and it isn t a job for someone who wants to administer a process. We re looking for a commercial operator who understands product, trend, sell-through and margin and who treats AI as a daily tool, not a buzzword. You ll own the range. You ll decide what we buy, from whom, at what price, in what quantity, and when to mark it down. You ll work hand-in-glove with our US store managers, suppliers in the US and overseas, and our internal design and operations teams. The autonomy of a category lead, and the accountability that comes with it. What you ll actually do Own the assortment for our US collegiate accounts including new buys, reorders, end-of-life. Right product, right price, right quantity, right time. Read trends across fashion, collegiate culture and branded merch, and translate them into product decisions. Use AI to surface signals faster than the competition. Build forecasts that stand up to scrutiny. Manage rate-of-sales, sell-through and markdown discipline to hit margin and turn targets. Negotiate hard with suppliers both domestic and overseas on price, lead time, MOQ and terms. Build the supplier base we need for the next five years, not the last five. Form connections for print-on-demand based goods as we introduce these into our retail environment. Partner closely with US store managers and retail operations on what s working, what isn t, and what to do about it. Use AI tools to compress the routine parts of the job including supplier comms, sample tracking, PO reconciliation, trend research so your time goes on commercial decisions, not admin. Travel to the US and Far East for buying trips, supplier visits and trade shows. Who we re looking for You ve worked in retail buying, merchandising or branded merchandise sourcing, whether that s a year and you re hungry to own more, or several years of running a category end-to-end. We care more about how you think than how long you ve been doing it. What matters is that you ve had real exposure to the commercial side: choosing product, negotiating price, watching sell-through, forecasting and learning what works. You actually use AI. Not because someone told you to, but because you ve worked out how it makes you faster and sharper. You can talk concretely about what you ve automated, what you ve used it to research, and where it s changed how you make decisions. If your answer to how do you use AI in your work is vague, this isn t the role. Happy working remotely, co-ordinating with UK and US based colleagues, flexing into US hours when needed. Must-haves Hands-on experience in retail buying, merchandising or branded merchandise sourcing, depth matters more than tenure Practical understanding of forecasting, inventory and rate-of-sales planning Understanding of licensing Track record negotiating with suppliers, ideally including overseas and US Strong commercial and financial acumen you can build and defend a margin plan Practical, daily use of AI in your workflow A genuine team player with no ego, no silos, no "not my job" UK right to work and willingness to travel internationally Nice to have US collegiate or campus retail experience Working knowledge of decoration methods (screen print, embroidery, sublimation, DTG) Experience with apparel, accessories and branded merchandise Experience building or refining buying processes inside a growing business The deal Remote, UK-based, with flexibility for US time zones. Salary reflective of experience, we ll pay properly for the right person at any level. Pension scheme, eye care, health cash plan, buy and sell annual leave. Genuine ownership of a commercial function in a business that s growing fast. Eligibility Applicants must be 18 years of age or older and legally eligible to work in the UK. This role operates on UK employment terms, despite its primary focus on the US market. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
May 05, 2026
Full time
Buyer & Merchandiser - US Collegiate Location: Remote (Home-based, UK) Reports to: Senior Leadership Salary: Reflective of experience We operate in store and online retail experiences for US universities and campus selling course supplies and branded merchandise to students and faculties. We re growing, our customers are demanding, and our edge is that we move faster and think sharper than the rest of the industry. We need someone to own the buy. This is not a traditional procurement role and it isn t a job for someone who wants to administer a process. We re looking for a commercial operator who understands product, trend, sell-through and margin and who treats AI as a daily tool, not a buzzword. You ll own the range. You ll decide what we buy, from whom, at what price, in what quantity, and when to mark it down. You ll work hand-in-glove with our US store managers, suppliers in the US and overseas, and our internal design and operations teams. The autonomy of a category lead, and the accountability that comes with it. What you ll actually do Own the assortment for our US collegiate accounts including new buys, reorders, end-of-life. Right product, right price, right quantity, right time. Read trends across fashion, collegiate culture and branded merch, and translate them into product decisions. Use AI to surface signals faster than the competition. Build forecasts that stand up to scrutiny. Manage rate-of-sales, sell-through and markdown discipline to hit margin and turn targets. Negotiate hard with suppliers both domestic and overseas on price, lead time, MOQ and terms. Build the supplier base we need for the next five years, not the last five. Form connections for print-on-demand based goods as we introduce these into our retail environment. Partner closely with US store managers and retail operations on what s working, what isn t, and what to do about it. Use AI tools to compress the routine parts of the job including supplier comms, sample tracking, PO reconciliation, trend research so your time goes on commercial decisions, not admin. Travel to the US and Far East for buying trips, supplier visits and trade shows. Who we re looking for You ve worked in retail buying, merchandising or branded merchandise sourcing, whether that s a year and you re hungry to own more, or several years of running a category end-to-end. We care more about how you think than how long you ve been doing it. What matters is that you ve had real exposure to the commercial side: choosing product, negotiating price, watching sell-through, forecasting and learning what works. You actually use AI. Not because someone told you to, but because you ve worked out how it makes you faster and sharper. You can talk concretely about what you ve automated, what you ve used it to research, and where it s changed how you make decisions. If your answer to how do you use AI in your work is vague, this isn t the role. Happy working remotely, co-ordinating with UK and US based colleagues, flexing into US hours when needed. Must-haves Hands-on experience in retail buying, merchandising or branded merchandise sourcing, depth matters more than tenure Practical understanding of forecasting, inventory and rate-of-sales planning Understanding of licensing Track record negotiating with suppliers, ideally including overseas and US Strong commercial and financial acumen you can build and defend a margin plan Practical, daily use of AI in your workflow A genuine team player with no ego, no silos, no "not my job" UK right to work and willingness to travel internationally Nice to have US collegiate or campus retail experience Working knowledge of decoration methods (screen print, embroidery, sublimation, DTG) Experience with apparel, accessories and branded merchandise Experience building or refining buying processes inside a growing business The deal Remote, UK-based, with flexibility for US time zones. Salary reflective of experience, we ll pay properly for the right person at any level. Pension scheme, eye care, health cash plan, buy and sell annual leave. Genuine ownership of a commercial function in a business that s growing fast. Eligibility Applicants must be 18 years of age or older and legally eligible to work in the UK. This role operates on UK employment terms, despite its primary focus on the US market. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
This is a strategic Knowledge Manager role focused on regulatory law, combining core KM expertise with AI, legal tech and product thinking. It offers the opportunity to play a central role in shaping how modern knowledge solutions support lawyers and clients in a complex, evolving practice area. Client Details Our client is a well-established, high-quality law firm known for its strength in complex regulatory work and its forward-thinking approach to legal services delivery. The firm places real emphasis on collaboration, innovation and practical excellence, and invests meaningfully in knowledge, technology and its people. Description Partner with the regulatory legal team and central Knowledge & Innovation function to identify needs and deliver new knowledge products and services Curate, maintain and improve high-quality know-how, including precedents, playbooks, workflows and automated content Enhance and optimise AI and knowledge tools by: Designing and refining prompts Improving search and usability through metadata and taxonomy Supporting document automation initiatives Contribute to AI pilots and adoption projects, ensuring tools complement legal expertise rather than replace it Apply product thinking to KM solutions, including roadmaps, user testing, feedback loops and usage analytics Promote collaboration, reuse and innovation within the regulatory team Work closely with PSLs and Knowledge Managers across the firm to support cross-practice initiatives and shared KM standards Profile Essential Experience in a law firm environment, ideally with exposure to regulation or regulatory-focused knowledge work Strong grounding in knowledge management principles (curation, taxonomy, governance) Hands-on interest in AI-enabled legal tools and their interaction with curated content Experience with templates, precedents, workflows and digital KM platforms Product-focused mindset with experience of iterative development and evaluation Excellent drafting, analytical and communication skills Personal attributes Curious, analytical and self-directed Comfortable navigating ambiguity and translating complex issues clearly Collaborative, positive and delivery-focused Confident communicating with lawyers at all levels Committed to inclusive, collegiate ways of working Job Offer A genuinely strategic Knowledge Manager role with real influence over how knowledge, AI and innovation are used in practice Part-time working (3 days per week) with flexibility considered, supporting long-term sustainability and work-life balance Close collaboration with senior lawyers, PSLs and innovation leaders, offering strong visibility and engagement across the firm Meaningful exposure to AI and legal tech initiatives, including pilots, tooling and product-led KM solutions Scope to shape and build knowledge products rather than simply maintain existing materials Supportive, collegiate culture that values collaboration, curiosity and practical innovation Opportunity to develop a niche KM/innovation profile within a high quality regulatory practice Competitive remuneration and benefits aligned to experience
May 05, 2026
Full time
This is a strategic Knowledge Manager role focused on regulatory law, combining core KM expertise with AI, legal tech and product thinking. It offers the opportunity to play a central role in shaping how modern knowledge solutions support lawyers and clients in a complex, evolving practice area. Client Details Our client is a well-established, high-quality law firm known for its strength in complex regulatory work and its forward-thinking approach to legal services delivery. The firm places real emphasis on collaboration, innovation and practical excellence, and invests meaningfully in knowledge, technology and its people. Description Partner with the regulatory legal team and central Knowledge & Innovation function to identify needs and deliver new knowledge products and services Curate, maintain and improve high-quality know-how, including precedents, playbooks, workflows and automated content Enhance and optimise AI and knowledge tools by: Designing and refining prompts Improving search and usability through metadata and taxonomy Supporting document automation initiatives Contribute to AI pilots and adoption projects, ensuring tools complement legal expertise rather than replace it Apply product thinking to KM solutions, including roadmaps, user testing, feedback loops and usage analytics Promote collaboration, reuse and innovation within the regulatory team Work closely with PSLs and Knowledge Managers across the firm to support cross-practice initiatives and shared KM standards Profile Essential Experience in a law firm environment, ideally with exposure to regulation or regulatory-focused knowledge work Strong grounding in knowledge management principles (curation, taxonomy, governance) Hands-on interest in AI-enabled legal tools and their interaction with curated content Experience with templates, precedents, workflows and digital KM platforms Product-focused mindset with experience of iterative development and evaluation Excellent drafting, analytical and communication skills Personal attributes Curious, analytical and self-directed Comfortable navigating ambiguity and translating complex issues clearly Collaborative, positive and delivery-focused Confident communicating with lawyers at all levels Committed to inclusive, collegiate ways of working Job Offer A genuinely strategic Knowledge Manager role with real influence over how knowledge, AI and innovation are used in practice Part-time working (3 days per week) with flexibility considered, supporting long-term sustainability and work-life balance Close collaboration with senior lawyers, PSLs and innovation leaders, offering strong visibility and engagement across the firm Meaningful exposure to AI and legal tech initiatives, including pilots, tooling and product-led KM solutions Scope to shape and build knowledge products rather than simply maintain existing materials Supportive, collegiate culture that values collaboration, curiosity and practical innovation Opportunity to develop a niche KM/innovation profile within a high quality regulatory practice Competitive remuneration and benefits aligned to experience
Are you a hands-on leader with a background in complex food manufacturing? We are representing a highly respected specialist in the food ingredient sector who is seeking a frontline Operations Manager. This is a pivotal role that sits close to the factory floor, requiring a leader who can balance strategic input with daily operational excellence. You will report directly to the Managing Director, playing a key role in the general management and future growth of the business. The Role As Operations Manager, you will be responsible for the day-to-day production activities, ensuring that safe, high-quality products are delivered efficiently and on time. You will lead the production team from the front, fostering a culture of safety, quality, and continuous improvement. Key Responsibilities Operational Control: Lead daily production across assigned lines to meet volume, quality, and cost targets while monitoring throughput, yield, and waste. Quality & Compliance: Enforce strict HACCP, GMP , and BRC/FSSC 22000 standards, ensuring rigorous allergen controls and hygiene procedures are followed. People Leadership: Lead, coach, and develop operators and production supervisors. You will manage performance, attendance, and shift discipline to build a high-performing floor culture. HSE Management: Maintain a safe working environment, leading safety observations, investigations, and ensuring total compliance with risk assessments. Continuous Improvement: Drive "Lean" initiatives (5S, standard work) to reduce rework and downtime, using KPI data to trigger corrective actions. Cross-Functional Collaboration: Work closely with Engineering, Quality, and Supply Chain to support trials, changeovers, and new product introductions. The Ideal Candidate Technical Expertise: Proven experience in food manufacturing environments (specifically ingredients, powders, liquids, or blending/extrusion). Standards Driven: Strong knowledge of food safety systems (HACCP, GMP, BRC) and experience supporting internal and external audits. Leadership Style: A calm, decisive leader who can communicate clearly across shifts and hold high standards consistently. Qualifications: Ideally IOSH certified with food safety qualifications and an NVQ/HNC/HND or equivalent experience in a process manufacturing environment. Why Apply? Impact: This is a critical role where your leadership directly influences food safety and operational success. Senior Exposure: Direct involvement in the strategic direction of the company. Competitive Package: A strong salary range and the stability of a permanent role in a specialized sector. If you, or anyone you know would be interested in learning about this, feel free to call me on (phone number removed), or email me at (url removed)
May 05, 2026
Full time
Are you a hands-on leader with a background in complex food manufacturing? We are representing a highly respected specialist in the food ingredient sector who is seeking a frontline Operations Manager. This is a pivotal role that sits close to the factory floor, requiring a leader who can balance strategic input with daily operational excellence. You will report directly to the Managing Director, playing a key role in the general management and future growth of the business. The Role As Operations Manager, you will be responsible for the day-to-day production activities, ensuring that safe, high-quality products are delivered efficiently and on time. You will lead the production team from the front, fostering a culture of safety, quality, and continuous improvement. Key Responsibilities Operational Control: Lead daily production across assigned lines to meet volume, quality, and cost targets while monitoring throughput, yield, and waste. Quality & Compliance: Enforce strict HACCP, GMP , and BRC/FSSC 22000 standards, ensuring rigorous allergen controls and hygiene procedures are followed. People Leadership: Lead, coach, and develop operators and production supervisors. You will manage performance, attendance, and shift discipline to build a high-performing floor culture. HSE Management: Maintain a safe working environment, leading safety observations, investigations, and ensuring total compliance with risk assessments. Continuous Improvement: Drive "Lean" initiatives (5S, standard work) to reduce rework and downtime, using KPI data to trigger corrective actions. Cross-Functional Collaboration: Work closely with Engineering, Quality, and Supply Chain to support trials, changeovers, and new product introductions. The Ideal Candidate Technical Expertise: Proven experience in food manufacturing environments (specifically ingredients, powders, liquids, or blending/extrusion). Standards Driven: Strong knowledge of food safety systems (HACCP, GMP, BRC) and experience supporting internal and external audits. Leadership Style: A calm, decisive leader who can communicate clearly across shifts and hold high standards consistently. Qualifications: Ideally IOSH certified with food safety qualifications and an NVQ/HNC/HND or equivalent experience in a process manufacturing environment. Why Apply? Impact: This is a critical role where your leadership directly influences food safety and operational success. Senior Exposure: Direct involvement in the strategic direction of the company. Competitive Package: A strong salary range and the stability of a permanent role in a specialized sector. If you, or anyone you know would be interested in learning about this, feel free to call me on (phone number removed), or email me at (url removed)
Wellbeing Delivery Manager Salary: £47,681 - £50,190 per annum Hours: Full time - 37.5 hours per week Workplace: Leicester based LE3, with hybrid working N.B. UK Driving Licence essential for this role About the Charity This charity has a clear objective: to help sustain a resilient and empowered RAF community. Through their sector-leading welfare and wellbeing services, they offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, they have the network and experience needed for a personal one-to-one approach. They work together to make sure no one is ever left behind. About the role The Wellbeing Delivery Manager (WDM) is a newly created role and will provide strategic leadership and operational oversight over a diverse and expanding portfolio of wellbeing services, ensuring the organisation delivers meaningful and measurable impact for members, branches, volunteers and beneficiaries. This senior role is accountable for the end to end delivery, prioritisation, optimisation and governance of wellbeing products and services and for driving continuous improvement across the programme. The WDM will lead and develop a multidisciplinary team, ensuring high standards of delivery and strong collaboration with internal colleagues, partners and external stakeholders. The role will work proactively across the organisation to ensure services are evidence based, resilient, scalable and effectively promoted across the branch network and the RAF community. The WDM holds responsibility for performance management, KPI reporting and budget management and will use insight, evaluation and user feedback to shape service roadmaps and lifecycle planning. The role is busy and varied and will; Lead the delivery and continuous improvement of a designated programme of wellbeing products and services, including online platforms, services and Community Grants Programme. Provide strategic direction for the development and evolution of service strategies, roadmaps and objectives, ensuring alignment with organisational priorities, data insights and beneficiary needs. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Manage expenditure within agreed operational budgets, inputting to budget setting, forecasting and re-forecasting processes. Lead the recruitment and strategic oversight of remote, field based wellbeing trainers. Build effective working relationships with cross-functional teams and inspire, motivate and support colleagues to achieve objectives and KPIs. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you It is essential that you can demonstrate proven leadership and management experience overseeing the implementation, delivery, growth and management of wellbeing services and initiatives. Educated to degree level or with equivalent relevant professional experience in the wellbeing services field, you will have experience of change management and a passion to introduce new systems and procedures to improve project delivery. Resourceful, innovative and self-motivated, you will have the ability to lead your team to deliver impactful results against challenging targets. Experience of managing budgets, KPI reporting and using data is essential for this role. As an Ambassador of the organisation, you will be hands-on facilitating and presenting at meetings, events and strategic sessions to a wide variety of stakeholders. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected accommodation Unlimited Refer a Friend bonus payments Want to join the organisation? You may find it helpful to have a look at their website and social media to find out more about who they are and what they do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell them how your skills and experience align with their role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date : 8am Thursday 7 May Interview Date: Tuesday 21 May N.B. The employer may close this advert early so please do not delay in applying, they would love to hear from you! Interested? Please click the job board apply button. You will be taken to the next stage, there you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is a Disability Confident Employer. You will be able to let them know if you require any assistance with the application process. Applicants must have the right to work in the UK as the employer is unable to enter into sponsorship agreements. No agencies please.
May 05, 2026
Full time
Wellbeing Delivery Manager Salary: £47,681 - £50,190 per annum Hours: Full time - 37.5 hours per week Workplace: Leicester based LE3, with hybrid working N.B. UK Driving Licence essential for this role About the Charity This charity has a clear objective: to help sustain a resilient and empowered RAF community. Through their sector-leading welfare and wellbeing services, they offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, they have the network and experience needed for a personal one-to-one approach. They work together to make sure no one is ever left behind. About the role The Wellbeing Delivery Manager (WDM) is a newly created role and will provide strategic leadership and operational oversight over a diverse and expanding portfolio of wellbeing services, ensuring the organisation delivers meaningful and measurable impact for members, branches, volunteers and beneficiaries. This senior role is accountable for the end to end delivery, prioritisation, optimisation and governance of wellbeing products and services and for driving continuous improvement across the programme. The WDM will lead and develop a multidisciplinary team, ensuring high standards of delivery and strong collaboration with internal colleagues, partners and external stakeholders. The role will work proactively across the organisation to ensure services are evidence based, resilient, scalable and effectively promoted across the branch network and the RAF community. The WDM holds responsibility for performance management, KPI reporting and budget management and will use insight, evaluation and user feedback to shape service roadmaps and lifecycle planning. The role is busy and varied and will; Lead the delivery and continuous improvement of a designated programme of wellbeing products and services, including online platforms, services and Community Grants Programme. Provide strategic direction for the development and evolution of service strategies, roadmaps and objectives, ensuring alignment with organisational priorities, data insights and beneficiary needs. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Manage expenditure within agreed operational budgets, inputting to budget setting, forecasting and re-forecasting processes. Lead the recruitment and strategic oversight of remote, field based wellbeing trainers. Build effective working relationships with cross-functional teams and inspire, motivate and support colleagues to achieve objectives and KPIs. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you It is essential that you can demonstrate proven leadership and management experience overseeing the implementation, delivery, growth and management of wellbeing services and initiatives. Educated to degree level or with equivalent relevant professional experience in the wellbeing services field, you will have experience of change management and a passion to introduce new systems and procedures to improve project delivery. Resourceful, innovative and self-motivated, you will have the ability to lead your team to deliver impactful results against challenging targets. Experience of managing budgets, KPI reporting and using data is essential for this role. As an Ambassador of the organisation, you will be hands-on facilitating and presenting at meetings, events and strategic sessions to a wide variety of stakeholders. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected accommodation Unlimited Refer a Friend bonus payments Want to join the organisation? You may find it helpful to have a look at their website and social media to find out more about who they are and what they do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell them how your skills and experience align with their role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date : 8am Thursday 7 May Interview Date: Tuesday 21 May N.B. The employer may close this advert early so please do not delay in applying, they would love to hear from you! Interested? Please click the job board apply button. You will be taken to the next stage, there you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is a Disability Confident Employer. You will be able to let them know if you require any assistance with the application process. Applicants must have the right to work in the UK as the employer is unable to enter into sponsorship agreements. No agencies please.
Service Manager (Automotive) £40,000 - £45,000 + Monday - Friday + Pension + HolidayLocation: Preston (commutable from Leyland, Broughton, Blackburn, Chorley, Kirkham, LongtonAre you an experienced Service Reception Manager or Senior Service Advisor within the automotive industry looking to join a busy, high performing workshop where customer experience and operational efficiency are key?We are working with a well established automotive business who are looking for a proven Service Reception Manager to take full ownership of their front of house operation. This is a key position responsible for managing the customer journey from booking through to vehicle completion and handover.You will be the main point of contact for customers, ensuring a smooth and professional experience while working closely with the workshop team to manage workflow, priorities and productivity in a fast paced environment.This is not a development role, the client is specifically looking for someone with proven experience at Service Reception Manager or senior Service Advisor level within the automotive sector who can deliver from day one. The Role: Manage the service reception as the first point of contact for customers Book in vehicles for servicing, repairs and diagnostics and manage daily schedules Coordinate with workshop control to ensure efficient workflow and turnaround times Handle customer communication, updates, invoicing and service records accurately The Person: Proven experience in a Service Reception Manager or Senior Service Advisor role Strong automotive knowledge including servicing, repairs and diagnostics Confident communicator able to manage customers in a fast paced environment Highly organised with experience using workshop management systems Reference Number: BBBH 272907 Please click "Apply Now" or contact Fred Sibley at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
May 05, 2026
Full time
Service Manager (Automotive) £40,000 - £45,000 + Monday - Friday + Pension + HolidayLocation: Preston (commutable from Leyland, Broughton, Blackburn, Chorley, Kirkham, LongtonAre you an experienced Service Reception Manager or Senior Service Advisor within the automotive industry looking to join a busy, high performing workshop where customer experience and operational efficiency are key?We are working with a well established automotive business who are looking for a proven Service Reception Manager to take full ownership of their front of house operation. This is a key position responsible for managing the customer journey from booking through to vehicle completion and handover.You will be the main point of contact for customers, ensuring a smooth and professional experience while working closely with the workshop team to manage workflow, priorities and productivity in a fast paced environment.This is not a development role, the client is specifically looking for someone with proven experience at Service Reception Manager or senior Service Advisor level within the automotive sector who can deliver from day one. The Role: Manage the service reception as the first point of contact for customers Book in vehicles for servicing, repairs and diagnostics and manage daily schedules Coordinate with workshop control to ensure efficient workflow and turnaround times Handle customer communication, updates, invoicing and service records accurately The Person: Proven experience in a Service Reception Manager or Senior Service Advisor role Strong automotive knowledge including servicing, repairs and diagnostics Confident communicator able to manage customers in a fast paced environment Highly organised with experience using workshop management systems Reference Number: BBBH 272907 Please click "Apply Now" or contact Fred Sibley at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
May 05, 2026
Full time
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
Services Development Manager (Wellbeing) Salary: £47,681 - £50,190 per annum Hours: Full time - 37.5 hours per week Workplace: Leicester based LE3 with hybrid working N.B. UK Driving Licence essential for this role About the Charity This charity has a clear objective: to help sustain a resilient and empowered RAF community. Through their sector-leading welfare and wellbeing services, they offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, they have the network and experience needed for a personal one-to-one approach. They work together to make sure no one is ever left behind. About the role The charity strives to deliver well-evidenced, effective and continually improved welfare and wellbeing services which achieve maximum reach and impact throughout the RAF community. The Services Development Manager will provide strategic leadership for the design, development implementation and enhancement of a portfolio of innovative welfare and wellbeing services. This is a newly created position where the postholder will lead the dedicated development team, setting a clear vision and direction, fostering a culture of cocreation and coproduction to ensure that the voice and lived experience of the RAF community inform all stages of design and implementation. Primary responsibilities include; Lead the creation and implementation of new welfare and wellbeing services, managing projects from research and concept development to launch and initial establishment. Support service delivery teams to evolve and develop existing welfare and wellbeing services, ensuring robust planning, implementation, and stakeholder communication. Foster a creative and results-orientated culture, working closely with senior internal and external stakeholders to identify opportunities and emerging needs. Ensure evidence-based decision making and deliver projects within agreed scope, timescales and budget. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Facilitating effective meetings, workshops and strategic planning sessions, using a collaborative and solutions focused approach. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you The organisation need you to hold a degree or have relevant specialist experience in the wellbeing sector. Its crucial that you are highly skilled in shaping service development strategies and leading the design, development and delivery of products and services. An innovative and influential individual will thrive in this role guiding cross functional teams and influencing decision making. Previous line management is essential as you will be leading, coaching and developing high performing teams to deliver impactful high-quality projects. Financial acumen is required to develop financial business proposals and managing a budget. A UK driving licence is essential for this role as you will be an Ambassador for the organisation and may have to travel to events, meetings and workshops occasionally. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected accommodation Unlimited Refer a Friend bonus payments Want to join the organisation? You may find it helpful to have a look at their website and social media to find out more about who they are and what they do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell them how your skills and experience align with their role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date : 8am Thursday 7 May Interview Date: Tuesday 21 May N.B. The employer may close this advert early so please do not delay in applying, they would love to hear from you! Interested? Please click the job board apply button. You will be taken to the next stage, there you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is a Disability Confident Employer. You will be able to let them know if you require any assistance with the application process. No agencies please.
May 05, 2026
Full time
Services Development Manager (Wellbeing) Salary: £47,681 - £50,190 per annum Hours: Full time - 37.5 hours per week Workplace: Leicester based LE3 with hybrid working N.B. UK Driving Licence essential for this role About the Charity This charity has a clear objective: to help sustain a resilient and empowered RAF community. Through their sector-leading welfare and wellbeing services, they offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, they have the network and experience needed for a personal one-to-one approach. They work together to make sure no one is ever left behind. About the role The charity strives to deliver well-evidenced, effective and continually improved welfare and wellbeing services which achieve maximum reach and impact throughout the RAF community. The Services Development Manager will provide strategic leadership for the design, development implementation and enhancement of a portfolio of innovative welfare and wellbeing services. This is a newly created position where the postholder will lead the dedicated development team, setting a clear vision and direction, fostering a culture of cocreation and coproduction to ensure that the voice and lived experience of the RAF community inform all stages of design and implementation. Primary responsibilities include; Lead the creation and implementation of new welfare and wellbeing services, managing projects from research and concept development to launch and initial establishment. Support service delivery teams to evolve and develop existing welfare and wellbeing services, ensuring robust planning, implementation, and stakeholder communication. Foster a creative and results-orientated culture, working closely with senior internal and external stakeholders to identify opportunities and emerging needs. Ensure evidence-based decision making and deliver projects within agreed scope, timescales and budget. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Facilitating effective meetings, workshops and strategic planning sessions, using a collaborative and solutions focused approach. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you The organisation need you to hold a degree or have relevant specialist experience in the wellbeing sector. Its crucial that you are highly skilled in shaping service development strategies and leading the design, development and delivery of products and services. An innovative and influential individual will thrive in this role guiding cross functional teams and influencing decision making. Previous line management is essential as you will be leading, coaching and developing high performing teams to deliver impactful high-quality projects. Financial acumen is required to develop financial business proposals and managing a budget. A UK driving licence is essential for this role as you will be an Ambassador for the organisation and may have to travel to events, meetings and workshops occasionally. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected accommodation Unlimited Refer a Friend bonus payments Want to join the organisation? You may find it helpful to have a look at their website and social media to find out more about who they are and what they do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell them how your skills and experience align with their role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date : 8am Thursday 7 May Interview Date: Tuesday 21 May N.B. The employer may close this advert early so please do not delay in applying, they would love to hear from you! Interested? Please click the job board apply button. You will be taken to the next stage, there you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is a Disability Confident Employer. You will be able to let them know if you require any assistance with the application process. No agencies please.
BMS and HVAC/R - Sensors, Controls and Integrated Systems P&L Leadership Group-owned Surrey c. 95,000 basic + bonus & benefits The opportunity: A highly attractive opportunity has arisen for a General Manager - Director to take full leadership of a profitable, specialist business within a well-established engineering-led group. This role offers genuine autonomy, strategic influence and full P&L ownership. You will lead a technically credible business delivering critical products and solutions used in safety-critical, regulated and mission-essential environments. This business operates at the intersection of engineered products, systems integration and customer-led solutions, serving long-standing customers across multiple industrial and commercial markets. For the right leader, this is a chance to shape strategy, drive growth, influence innovation and leave a clear personal imprint on a respected business. The person: Proven experience in a senior General Manager or Divisional Director role with full P&L accountability Background in engineered products, systems or solutions The ability to balance growth, operational efficiency and customer-centric delivery Confident operating at Board level, with the gravitas to influence senior stakeholders A leadership style that combines strategic thinking with pragmatism, integrity and accountability Why apply? Our client designs, sources and delivers specialist components and assemblies that are embedded into customers' operations, where reliability, compliance and technical support are non-negotiable. Its products and solutions support customers who value long-term partnerships over transactional supply. Backed by a larger group but operating with significant independence, the business is profitable, well-established and ready for its next phase of growth. To apply for the General Manager - Director role, please submit a copy of your CV, quoting reference 10368.
May 05, 2026
Full time
BMS and HVAC/R - Sensors, Controls and Integrated Systems P&L Leadership Group-owned Surrey c. 95,000 basic + bonus & benefits The opportunity: A highly attractive opportunity has arisen for a General Manager - Director to take full leadership of a profitable, specialist business within a well-established engineering-led group. This role offers genuine autonomy, strategic influence and full P&L ownership. You will lead a technically credible business delivering critical products and solutions used in safety-critical, regulated and mission-essential environments. This business operates at the intersection of engineered products, systems integration and customer-led solutions, serving long-standing customers across multiple industrial and commercial markets. For the right leader, this is a chance to shape strategy, drive growth, influence innovation and leave a clear personal imprint on a respected business. The person: Proven experience in a senior General Manager or Divisional Director role with full P&L accountability Background in engineered products, systems or solutions The ability to balance growth, operational efficiency and customer-centric delivery Confident operating at Board level, with the gravitas to influence senior stakeholders A leadership style that combines strategic thinking with pragmatism, integrity and accountability Why apply? Our client designs, sources and delivers specialist components and assemblies that are embedded into customers' operations, where reliability, compliance and technical support are non-negotiable. Its products and solutions support customers who value long-term partnerships over transactional supply. Backed by a larger group but operating with significant independence, the business is profitable, well-established and ready for its next phase of growth. To apply for the General Manager - Director role, please submit a copy of your CV, quoting reference 10368.
