Language Matters has a new exciting opportunity for a German speaking Strategic Finance Analyst to join a Financial Advisory Firm in Central London. This is an exciting time to join them as they continue to grow in the DACH and EMEA regions. Following this business growth and successful acquisitions, our client is looking for a native German speaker with Business/Finance or Accounting studies and great attention to detail. You would be working closely with their DACH Finance Business Partners to drive finance support to senior stakeholders. This is a 6 month fixed-term contract based in London, UK. Your responsibilities will include: Supporting Finance Managers & Directors with financial management of their clients Following projects from start to finish whilst dealing with senior stakeholders Reviewing agreements, invoices, expenses and budget Handling sensitive information and urgent emails and calls About you: If you have strong customer service and influencing skills, speak native German and have previous experience working in Finance or a Business/Finance/Accounting Degree, this is the role for you! Profile: Native level of German and fluent English Previous experience in finance or studies in Business/Finance/Accounting High attention to detail Strong customer service attitude Logical thinker with great numerical skills Good interpersonal skills to deal with senior stakeholders To apply, please send your CV in English and in Word format to Nina. languagematters is acting as an employment agency in relation to this vacancy.
May 18, 2024
Contractor
Language Matters has a new exciting opportunity for a German speaking Strategic Finance Analyst to join a Financial Advisory Firm in Central London. This is an exciting time to join them as they continue to grow in the DACH and EMEA regions. Following this business growth and successful acquisitions, our client is looking for a native German speaker with Business/Finance or Accounting studies and great attention to detail. You would be working closely with their DACH Finance Business Partners to drive finance support to senior stakeholders. This is a 6 month fixed-term contract based in London, UK. Your responsibilities will include: Supporting Finance Managers & Directors with financial management of their clients Following projects from start to finish whilst dealing with senior stakeholders Reviewing agreements, invoices, expenses and budget Handling sensitive information and urgent emails and calls About you: If you have strong customer service and influencing skills, speak native German and have previous experience working in Finance or a Business/Finance/Accounting Degree, this is the role for you! Profile: Native level of German and fluent English Previous experience in finance or studies in Business/Finance/Accounting High attention to detail Strong customer service attitude Logical thinker with great numerical skills Good interpersonal skills to deal with senior stakeholders To apply, please send your CV in English and in Word format to Nina. languagematters is acting as an employment agency in relation to this vacancy.
Language Matters has a new opportunity for a German speaking Engagement Accounting Analyst to join a Financial Advisory Firm in Central London. This is an exciting time to join them as they continue to grow in the DACH and EMEA regions. Following this business growth and successful acquisitions, our client is looking for a native German speaker with previous accounts receivable experience. You would be working closely with the client engagement teams to ensure efficient and accurate client invoicing and accounting as well as timely cash collection. This is a permanent position based in London, UK. Your responsibilities will include: Preparing and issuing client invoices in a timely manner Contributing to the entire order to cash value stream Engaging with clients and reviewing contracts, invoices and cash application Performing time and expense fee adjustments and transfers About you: If you have high attention to detail and numerical skills, speak native German and have previous experience working in accounts receivable, this is the role for you! Profile: Native level of German and fluent English Previous experience in accounts receivable High attention to detail Proactive approach to problem solving Logical thinker with great numerical skills Good interpersonal and customer service skills To apply, please send your CV in English and in Word format to Nina. languagematters is acting as an employment agency in relation to this vacancy.
May 18, 2024
Full time
Language Matters has a new opportunity for a German speaking Engagement Accounting Analyst to join a Financial Advisory Firm in Central London. This is an exciting time to join them as they continue to grow in the DACH and EMEA regions. Following this business growth and successful acquisitions, our client is looking for a native German speaker with previous accounts receivable experience. You would be working closely with the client engagement teams to ensure efficient and accurate client invoicing and accounting as well as timely cash collection. This is a permanent position based in London, UK. Your responsibilities will include: Preparing and issuing client invoices in a timely manner Contributing to the entire order to cash value stream Engaging with clients and reviewing contracts, invoices and cash application Performing time and expense fee adjustments and transfers About you: If you have high attention to detail and numerical skills, speak native German and have previous experience working in accounts receivable, this is the role for you! Profile: Native level of German and fluent English Previous experience in accounts receivable High attention to detail Proactive approach to problem solving Logical thinker with great numerical skills Good interpersonal and customer service skills To apply, please send your CV in English and in Word format to Nina. languagematters is acting as an employment agency in relation to this vacancy.
Language Matters has a new opportunity for a German speaking Engagement Accounting Analyst to join a Financial Advisory Firm in Central London. This is an exciting time to join them as they continue to grow in the DACH and EMEA regions. Following this business growth and successful acquisitions, our client is looking for a native German speaker with previous accounts receivable experience. You would be working closely with the client engagement teams to ensure efficient and accurate client invoicing and accounting as well as timely cash collection. This is a permanent position based in London, UK. Your responsibilities will include: Preparing and issuing client invoices in a timely manner Contributing to the entire order to cash value stream Engaging with clients and reviewing contracts, invoices and cash application Performing time and expense fee adjustments and transfers About you: If you have high attention to detail and numerical skills, speak native German and have previous experience working in accounts receivable, this is the role for you! Profile: Native level of German and fluent English Previous experience in accounts receivable High attention to detail Proactive approach to problem solving Logical thinker with great numerical skills Good interpersonal and customer service skills To apply, please send your CV in English and in Word format to Nina. languagematters is acting as an employment agency in relation to this vacancy.
May 17, 2024
Full time
Language Matters has a new opportunity for a German speaking Engagement Accounting Analyst to join a Financial Advisory Firm in Central London. This is an exciting time to join them as they continue to grow in the DACH and EMEA regions. Following this business growth and successful acquisitions, our client is looking for a native German speaker with previous accounts receivable experience. You would be working closely with the client engagement teams to ensure efficient and accurate client invoicing and accounting as well as timely cash collection. This is a permanent position based in London, UK. Your responsibilities will include: Preparing and issuing client invoices in a timely manner Contributing to the entire order to cash value stream Engaging with clients and reviewing contracts, invoices and cash application Performing time and expense fee adjustments and transfers About you: If you have high attention to detail and numerical skills, speak native German and have previous experience working in accounts receivable, this is the role for you! Profile: Native level of German and fluent English Previous experience in accounts receivable High attention to detail Proactive approach to problem solving Logical thinker with great numerical skills Good interpersonal and customer service skills To apply, please send your CV in English and in Word format to Nina. languagematters is acting as an employment agency in relation to this vacancy.
CUSTOMER SERVICE ADVISOR - GERMAN SPEAKING / MANCHESTER / HYBRID 1 DAY PER WEEK IN THE OFFICE MINIMUM / £25,000 & GREAT BENEFITS Exciting new opportunity for an experienced Customer Service professional, with German language skills to join a dynamic organisation with an excellent reputation. WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX is fleet, corporate and health payment solutions provide its customers comprising small businesses, large fleets and corporations with unparalleled security and control across a wide spectrum of business sectors. Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor (German Speaker) to join our team supporting customers across Europe. You will be working in an expanding Department, covering a European wide operation. What s on offer? Competitive salary of £25,000 Annual company bonus 37.5-hour week Monday to Friday, no evenings or weekends Hybrid working (1-2 days per week in the Manchester office) Industry leading pension scheme 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays Private Medical Cycle2Work Scheme and GymFlex Life assurance and Income protection Discounts & perks platform Employee wellbeing Continuous training, coaching and development within a helpful and encouraging environment Key Responsibilities of the Customer Service Advisor (German Speaker): Advise Sales of customers commercial queries Investigate transaction declines & velocity queries Liaising with all staff both in Manchester and in European Offices Chargebacks, Copy Invoice Requests, Transaction Queries Produce Copy Invoices on request Provide on-going support to colleagues and highlight training requirements to Team Leader Answer phone calls with set criteria and within parameters set out by the Company Carry out data entry for Customers & Cards Forward customer payment concerns to Credit Collections immediately Provide support to customers using website/systems provided Experience you'll bring: Previous experience in similar Customer Service role Fluent German speaker Ability to mentor, develop & improve skills of others Adaptable to organisational change requirements Excellent communication skills (written and verbal) Establish and maintain co-operative and effective working relationships Self-motivated, organised and can work on own initiative What's next? If you have the skills and passion to take on this Customer Service Advisor German Speaking role, we would love to hear from you. APPLY NOW for immediate consideration.
May 17, 2024
Full time
CUSTOMER SERVICE ADVISOR - GERMAN SPEAKING / MANCHESTER / HYBRID 1 DAY PER WEEK IN THE OFFICE MINIMUM / £25,000 & GREAT BENEFITS Exciting new opportunity for an experienced Customer Service professional, with German language skills to join a dynamic organisation with an excellent reputation. WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX is fleet, corporate and health payment solutions provide its customers comprising small businesses, large fleets and corporations with unparalleled security and control across a wide spectrum of business sectors. Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor (German Speaker) to join our team supporting customers across Europe. You will be working in an expanding Department, covering a European wide operation. What s on offer? Competitive salary of £25,000 Annual company bonus 37.5-hour week Monday to Friday, no evenings or weekends Hybrid working (1-2 days per week in the Manchester office) Industry leading pension scheme 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays Private Medical Cycle2Work Scheme and GymFlex Life assurance and Income protection Discounts & perks platform Employee wellbeing Continuous training, coaching and development within a helpful and encouraging environment Key Responsibilities of the Customer Service Advisor (German Speaker): Advise Sales of customers commercial queries Investigate transaction declines & velocity queries Liaising with all staff both in Manchester and in European Offices Chargebacks, Copy Invoice Requests, Transaction Queries Produce Copy Invoices on request Provide on-going support to colleagues and highlight training requirements to Team Leader Answer phone calls with set criteria and within parameters set out by the Company Carry out data entry for Customers & Cards Forward customer payment concerns to Credit Collections immediately Provide support to customers using website/systems provided Experience you'll bring: Previous experience in similar Customer Service role Fluent German speaker Ability to mentor, develop & improve skills of others Adaptable to organisational change requirements Excellent communication skills (written and verbal) Establish and maintain co-operative and effective working relationships Self-motivated, organised and can work on own initiative What's next? If you have the skills and passion to take on this Customer Service Advisor German Speaking role, we would love to hear from you. APPLY NOW for immediate consideration.
FRENCH SELECTION (FS) German Speaking Customer Service Advisor Location: Dewsbury Salary: up to £26,000 per annum Ref: 4199CG To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4199CG The company: A prestigious multi-award-winning manufacturing company with their offices in the Dewsbury area near Leeds and Huddersfield in West York click apply for full job details
May 15, 2024
Full time
FRENCH SELECTION (FS) German Speaking Customer Service Advisor Location: Dewsbury Salary: up to £26,000 per annum Ref: 4199CG To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4199CG The company: A prestigious multi-award-winning manufacturing company with their offices in the Dewsbury area near Leeds and Huddersfield in West York click apply for full job details
Job Title: Customer Care Adviser - GERMAN SPEAKING Salary: 26,000 Location: Canary Wharf, London Hours : 40 paid hours per week. Shifts: Monday - Friday (8 hour shifts) Anytime between 07:00am -6:00pm Main Purpose of Role We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand. As an Airline Customer Care Adviser, you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquires as well as helping customers who have missed a flight or whose flight has been cancelled. You will be responsible for incoming calls/email and outbound calls across the full range of airline customer queries. If you are flexible, have a positive attitude, great attention to detail and experience with Amadeus GDS, you are probably the one we are looking for! Skills Requirements Proven Amadeus GDS experience Airline or travel experience Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail An effective team player with a "can-do" attitude Passionate about providing great customer care with a friendly personality A confident and professional telephone manner Self-motivated, proactive and able to work on your own initiative Managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers What are we looking to achieve? Help customers and solve their problems in an accurate and efficient manner Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Sales force Develop and improve processes and ways of working Troubleshooting with customers Other administrative tasks Contribute to our positive team spirit and work environment Why work for us? A fun and sociable team environment working culture Pension Scheme with Standard Life Aviva Life Insurance Eye test vouchers and discounts Discounted corporate gym membership Involvement with local charities and fund raising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of 500 Apprenticeship qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards Cycle to work scheme Tech scheme The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
May 14, 2024
Full time
Job Title: Customer Care Adviser - GERMAN SPEAKING Salary: 26,000 Location: Canary Wharf, London Hours : 40 paid hours per week. Shifts: Monday - Friday (8 hour shifts) Anytime between 07:00am -6:00pm Main Purpose of Role We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand. As an Airline Customer Care Adviser, you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquires as well as helping customers who have missed a flight or whose flight has been cancelled. You will be responsible for incoming calls/email and outbound calls across the full range of airline customer queries. If you are flexible, have a positive attitude, great attention to detail and experience with Amadeus GDS, you are probably the one we are looking for! Skills Requirements Proven Amadeus GDS experience Airline or travel experience Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail An effective team player with a "can-do" attitude Passionate about providing great customer care with a friendly personality A confident and professional telephone manner Self-motivated, proactive and able to work on your own initiative Managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers What are we looking to achieve? Help customers and solve their problems in an accurate and efficient manner Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Sales force Develop and improve processes and ways of working Troubleshooting with customers Other administrative tasks Contribute to our positive team spirit and work environment Why work for us? A fun and sociable team environment working culture Pension Scheme with Standard Life Aviva Life Insurance Eye test vouchers and discounts Discounted corporate gym membership Involvement with local charities and fund raising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of 500 Apprenticeship qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards Cycle to work scheme Tech scheme The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
German Speaking Airline Customer Care Advisor Salary: 26,000 per annum Location: Canary Wharf, London Hours: 40 paid hours per week Shifts: Monday - Friday (8-hour shifts) between 7.00am - 6.00pm Contract: Full Time, Permanent Our client is collaborating closely with an international airline to assist them with bookings and customer enquiries and are looking for enthusiastic and passionate customer service professionals to join their team. As an Airline Customer Care Advisor, you will play a crucial role in booking and modifying flights for customers, managing baggage, processing claims, and addressing various inquiries. Additionally, you will be instrumental in assisting customers who have missed their flights or experienced cancellations. Your responsibilities will encompass handling incoming calls and emails, as well as making outbound calls, addressing a wide range of airline customer queries. If you possess flexibility, a positive attitude, keen attention to detail, and prior experience in the airline or travel industry, this role may be a perfect fit for you. Main Responsibilities: Assist customers in resolving issues accurately and efficiently. Respond promptly to customer queries via email or phone, delivering a friendly and professional service. Provide comprehensive airline customer service, covering changes, cancellations, lost baggage, complaints, claims, and other inquiries. Demonstrate a high level of accuracy and proficiency in using systems, including Amadeus GDS and Salesforce, for data entry. Contribute to the development and enhancement of processes and operational procedures. Troubleshoot with customers to address concerns effectively. Perform various administrative tasks as required. Skills Requirements: German written and verbal communication essential Proven Amadeus GDS experience Airline or travel experience Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail An effective team player with a "can-do" attitude Passionate about providing great customer care with a friendly personality A confident and professional telephone manner Self-motivated, proactive and able to work on your own initiative In return for your hard work and commitment, our clients offers fantastic benefits, including: Fun and sociable team environment working culture Competitive Pension Scheme Life Insurance Eye test vouchers and discounts Discounted corporate gym membership Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeship qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards Cycle to work scheme Tech scheme
May 14, 2024
Full time
German Speaking Airline Customer Care Advisor Salary: 26,000 per annum Location: Canary Wharf, London Hours: 40 paid hours per week Shifts: Monday - Friday (8-hour shifts) between 7.00am - 6.00pm Contract: Full Time, Permanent Our client is collaborating closely with an international airline to assist them with bookings and customer enquiries and are looking for enthusiastic and passionate customer service professionals to join their team. As an Airline Customer Care Advisor, you will play a crucial role in booking and modifying flights for customers, managing baggage, processing claims, and addressing various inquiries. Additionally, you will be instrumental in assisting customers who have missed their flights or experienced cancellations. Your responsibilities will encompass handling incoming calls and emails, as well as making outbound calls, addressing a wide range of airline customer queries. If you possess flexibility, a positive attitude, keen attention to detail, and prior experience in the airline or travel industry, this role may be a perfect fit for you. Main Responsibilities: Assist customers in resolving issues accurately and efficiently. Respond promptly to customer queries via email or phone, delivering a friendly and professional service. Provide comprehensive airline customer service, covering changes, cancellations, lost baggage, complaints, claims, and other inquiries. Demonstrate a high level of accuracy and proficiency in using systems, including Amadeus GDS and Salesforce, for data entry. Contribute to the development and enhancement of processes and operational procedures. Troubleshoot with customers to address concerns effectively. Perform various administrative tasks as required. Skills Requirements: German written and verbal communication essential Proven Amadeus GDS experience Airline or travel experience Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail An effective team player with a "can-do" attitude Passionate about providing great customer care with a friendly personality A confident and professional telephone manner Self-motivated, proactive and able to work on your own initiative In return for your hard work and commitment, our clients offers fantastic benefits, including: Fun and sociable team environment working culture Competitive Pension Scheme Life Insurance Eye test vouchers and discounts Discounted corporate gym membership Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeship qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards Cycle to work scheme Tech scheme
German Speaking Airline Customer Care Advisor Salary: £26,000 per annum Location: Canary Wharf, London Hours: 40 paid hours per week Shifts: Monday - Friday (8-hour shifts) between 7.00am - 6.00pm Contract: Full Time, Permanent Our client is collaborating closely with an international airline to assist them with bookings and customer enquiries and are looking for enthusiastic and passionate customer service professionals to join their team. As an Airline Customer Care Advisor, you will play a crucial role in booking and modifying flights for customers, managing baggage, processing claims, and addressing various inquiries. Additionally, you will be instrumental in assisting customers who have missed their flights or experienced cancellations. Your responsibilities will encompass handling incoming calls and emails, as well as making outbound calls, addressing a wide range of airline customer queries. If you possess flexibility, a positive attitude, keen attention to detail, and prior experience in the airline or travel industry, this role may be a perfect fit for you. Main Responsibilities: Assist customers in resolving issues accurately and efficiently. Respond promptly to customer queries via email or phone, delivering a friendly and professional service. Provide comprehensive airline customer service, covering changes, cancellations, lost baggage, complaints, claims, and other inquiries. Demonstrate a high level of accuracy and proficiency in using systems, including Amadeus GDS and Salesforce, for data entry. Contribute to the development and enhancement of processes and operational procedures. Troubleshoot with customers to address concerns effectively. Perform various administrative tasks as required. Skills Requirements: German written and verbal communication essential Proven Amadeus GDS experience Airline or travel experience Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail An effective team player with a "can-do" attitude Passionate about providing great customer care with a friendly personality A confident and professional telephone manner Self-motivated, proactive and able to work on your own initiative In return for your hard work and commitment, our clients offers fantastic benefits, including: Fun and sociable team environment working culture Competitive Pension Scheme Life Insurance Eye test vouchers and discounts Discounted corporate gym membership Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeship qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards Cycle to work scheme Tech scheme
May 14, 2024
Full time
German Speaking Airline Customer Care Advisor Salary: £26,000 per annum Location: Canary Wharf, London Hours: 40 paid hours per week Shifts: Monday - Friday (8-hour shifts) between 7.00am - 6.00pm Contract: Full Time, Permanent Our client is collaborating closely with an international airline to assist them with bookings and customer enquiries and are looking for enthusiastic and passionate customer service professionals to join their team. As an Airline Customer Care Advisor, you will play a crucial role in booking and modifying flights for customers, managing baggage, processing claims, and addressing various inquiries. Additionally, you will be instrumental in assisting customers who have missed their flights or experienced cancellations. Your responsibilities will encompass handling incoming calls and emails, as well as making outbound calls, addressing a wide range of airline customer queries. If you possess flexibility, a positive attitude, keen attention to detail, and prior experience in the airline or travel industry, this role may be a perfect fit for you. Main Responsibilities: Assist customers in resolving issues accurately and efficiently. Respond promptly to customer queries via email or phone, delivering a friendly and professional service. Provide comprehensive airline customer service, covering changes, cancellations, lost baggage, complaints, claims, and other inquiries. Demonstrate a high level of accuracy and proficiency in using systems, including Amadeus GDS and Salesforce, for data entry. Contribute to the development and enhancement of processes and operational procedures. Troubleshoot with customers to address concerns effectively. Perform various administrative tasks as required. Skills Requirements: German written and verbal communication essential Proven Amadeus GDS experience Airline or travel experience Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail An effective team player with a "can-do" attitude Passionate about providing great customer care with a friendly personality A confident and professional telephone manner Self-motivated, proactive and able to work on your own initiative In return for your hard work and commitment, our clients offers fantastic benefits, including: Fun and sociable team environment working culture Competitive Pension Scheme Life Insurance Eye test vouchers and discounts Discounted corporate gym membership Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeship qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards Cycle to work scheme Tech scheme
Advancing People Multilingual - Recruitment Specialists are Recruiting for a German Speaking Customer Advisor for their client based in Bedford, Bedfordshire As a German Speaking Customer Advisor it will be your responsibility to work with Customers based in the German speaking region. Providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner. Main Responsibilities Accurately & professionally manage inbound calls Deal with web enquiries in a prompt manor Generate as well as manage responses back to customers/consumers via Letters, Telephone & Email. General administrative duties. Taking receipt of returned product and managing the product through to investigation and closure of the issue. To carry out translations as required. Person Specification Fluent in German Previous experience working in a customer service environment Strong customer focus and professional approach Excellent communication skills, both oral and written Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions Ability to learn new systems and processes Good computer skills Positive "can do" attitude This is a full-time Permanent position offering an annual salary of 27,000 + attractive company benefits! This role offers flexibility to work from home / Work Remotely. Successful Applicant will need to be in Bedford 4 times a year Apply now! Advancing People Multilingual - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
May 14, 2024
Contractor
Advancing People Multilingual - Recruitment Specialists are Recruiting for a German Speaking Customer Advisor for their client based in Bedford, Bedfordshire As a German Speaking Customer Advisor it will be your responsibility to work with Customers based in the German speaking region. Providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner. Main Responsibilities Accurately & professionally manage inbound calls Deal with web enquiries in a prompt manor Generate as well as manage responses back to customers/consumers via Letters, Telephone & Email. General administrative duties. Taking receipt of returned product and managing the product through to investigation and closure of the issue. To carry out translations as required. Person Specification Fluent in German Previous experience working in a customer service environment Strong customer focus and professional approach Excellent communication skills, both oral and written Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions Ability to learn new systems and processes Good computer skills Positive "can do" attitude This is a full-time Permanent position offering an annual salary of 27,000 + attractive company benefits! This role offers flexibility to work from home / Work Remotely. Successful Applicant will need to be in Bedford 4 times a year Apply now! Advancing People Multilingual - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
FRENCH SELECTION (FS) German Speaking Customer Service Advisor Location: Dewsbury Salary: up to £26,000 per annum Ref: 4199CG To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4199CG The company: A prestigious multi-award-winning manufacturing company with their offices in the Dewsbury area near Leeds and Huddersfield in West Yorkshire. A company who prides themselves in using sustainable technology in producing their products. Main duties: To be the main point of contact for customers and deliver excellent customer service. The role: - To be the first point of contact and go-to person for both customers and internal departments - To assist customers via phone and email - To keep track of orders regularly ensuring customer requirements are met - To maintain an accurate and up-to-date external communication by constantly liaising with internal departments - To assist various teams whenever relevant ensuring an overall customer satisfaction - To build product knowledge and maximise efficiency when dealing with internal and external queries The candidate: - Fluent in German, both written and spoken is essential - Previous experience in a Customer Service role beneficial - Excellent communication and organisation skills - Great IT skills (MS Office) - Ability and desire to work within a team - Attention to detail and ability to adapt - On-site parking available The salary: up to £26,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
May 13, 2024
Full time
FRENCH SELECTION (FS) German Speaking Customer Service Advisor Location: Dewsbury Salary: up to £26,000 per annum Ref: 4199CG To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4199CG The company: A prestigious multi-award-winning manufacturing company with their offices in the Dewsbury area near Leeds and Huddersfield in West Yorkshire. A company who prides themselves in using sustainable technology in producing their products. Main duties: To be the main point of contact for customers and deliver excellent customer service. The role: - To be the first point of contact and go-to person for both customers and internal departments - To assist customers via phone and email - To keep track of orders regularly ensuring customer requirements are met - To maintain an accurate and up-to-date external communication by constantly liaising with internal departments - To assist various teams whenever relevant ensuring an overall customer satisfaction - To build product knowledge and maximise efficiency when dealing with internal and external queries The candidate: - Fluent in German, both written and spoken is essential - Previous experience in a Customer Service role beneficial - Excellent communication and organisation skills - Great IT skills (MS Office) - Ability and desire to work within a team - Attention to detail and ability to adapt - On-site parking available The salary: up to £26,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Advancing People - Multilingual Recruitment Specialists are now recruiting for a Swiss German Speaking Customer Service Advisor for their client on a remote basis. As a Swiss German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the Swiss German speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Receive incoming calls Deliver high quality customer service Assist with new customer's enquiries Process orders received via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in Swiss German & English Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time permanent position offering an annual salary of 26,000 + attractive company benefits This is a remote / Work from home position. If successful you would need to commute to St.Neots, Cambridge once a month. Apply now! Advancing People - Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
May 09, 2024
Full time
Advancing People - Multilingual Recruitment Specialists are now recruiting for a Swiss German Speaking Customer Service Advisor for their client on a remote basis. As a Swiss German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the Swiss German speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Receive incoming calls Deliver high quality customer service Assist with new customer's enquiries Process orders received via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in Swiss German & English Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time permanent position offering an annual salary of 26,000 + attractive company benefits This is a remote / Work from home position. If successful you would need to commute to St.Neots, Cambridge once a month. Apply now! Advancing People - Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Main Purpose of Role We are looking for a permanent German and English speaking Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand. As an Airline Customer Care Adviser you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquires as well as helping customers who have missed a flight or whose flight has been cancelled. You will be responsible for incoming calls/emails and outbound calls for across the full range of airline customer queries. If you are flexible, have a positive attitude, great attention to detail and experience of Amadeus GDS you are probably the one that we are looking for. Salary: £26,000 Location: Canary Wharf, London (Hybrid after training, 2 days per week office based) Hours: 40 paid hours per week. Shifts: Mon - Friday (8 hour shifts) between 7:00am - 6:00pm Database & Systems & Training We require that you have previous experience of Amadeus GDS and are up to date and able to use it fully. Full training will be given by the Company (but only Amadeus refresher training as you are an experienced user) and will include on-going training throughout your employment as and when required. You will also receive a full company induction that will include many areas such as GDPR the DBF Quality Management System and all other systems and soft skills training. About the Company Leading the way in Customer Interaction & process management the company are an international outsourced customer service provider with 100,000 staff internationally and 112 sites globally. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Skills and Requirements Proven Amadeus GDS experience Airline or travel experience Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail An effective team player with a "can-do" attitude Passionate about providing great customer care with a friendly personality A confident and professional telephone manner Self-motivated, proactive and able to work on your own initiative Duties Help customers and solve their problems in an accurate and efficient manner Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce Troubleshooting with customers Benefits A fun and sociable team environment working culture Pension Scheme with Standard Life Aviva Life Insurance Eye test vouchers and discounts Discounted corporate gym membership Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 Apprenticeship qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards Cycle to work scheme Tech scheme To apply for this permanent position please submit an up to date CV. Also please feel free to call Monika or Alan for more information about the company and the role.
May 08, 2024
Full time
Main Purpose of Role We are looking for a permanent German and English speaking Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand. As an Airline Customer Care Adviser you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquires as well as helping customers who have missed a flight or whose flight has been cancelled. You will be responsible for incoming calls/emails and outbound calls for across the full range of airline customer queries. If you are flexible, have a positive attitude, great attention to detail and experience of Amadeus GDS you are probably the one that we are looking for. Salary: £26,000 Location: Canary Wharf, London (Hybrid after training, 2 days per week office based) Hours: 40 paid hours per week. Shifts: Mon - Friday (8 hour shifts) between 7:00am - 6:00pm Database & Systems & Training We require that you have previous experience of Amadeus GDS and are up to date and able to use it fully. Full training will be given by the Company (but only Amadeus refresher training as you are an experienced user) and will include on-going training throughout your employment as and when required. You will also receive a full company induction that will include many areas such as GDPR the DBF Quality Management System and all other systems and soft skills training. About the Company Leading the way in Customer Interaction & process management the company are an international outsourced customer service provider with 100,000 staff internationally and 112 sites globally. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Skills and Requirements Proven Amadeus GDS experience Airline or travel experience Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail An effective team player with a "can-do" attitude Passionate about providing great customer care with a friendly personality A confident and professional telephone manner Self-motivated, proactive and able to work on your own initiative Duties Help customers and solve their problems in an accurate and efficient manner Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce Troubleshooting with customers Benefits A fun and sociable team environment working culture Pension Scheme with Standard Life Aviva Life Insurance Eye test vouchers and discounts Discounted corporate gym membership Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 Apprenticeship qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards Cycle to work scheme Tech scheme To apply for this permanent position please submit an up to date CV. Also please feel free to call Monika or Alan for more information about the company and the role.
Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way-all so you can meet your career goals. To us, the most important measure of our success is yours. Cision is seeking a Global People Partner to join our exciting, evolving People team! This strategic role will be directly supporting our leaders andpartnering with globally-dispersed clients. This role will focus on supportingour EMEA region -primarily the UK and Germany. This key role to the business' success will be immersed in our fast-pacedenvironment, take on new challenges, and expected to make a businessimpact. What you'll do Strategically partner with clients to understand business and organizational needs and objectives, develop strategies, and implement solutions. Conduct ongoing analysis of assigned client group. Monitor, interpret metrics and analysis to bring a data-centric approach to decision making. Lead as the main point of contact for assigned clients on all things people and culture, including engaging global points of contact in the People function. Effectively drive accountability and a performance-driven culture. Act as a change agent through change and transformation. Contribute, communicate, and collaborate globally with other People functions. Lead and manage employee relations cases in your area, supporting managers with practical advice and guidance in line with current legislation In partnership with Reward, ensure fair and transparent reward policy and practices; support line managers with decisions for promotions & changes; work with the People Operations team to ensure employee data is accurate and up to date Act as a market expert for the UK and provide advice to global colleagues on UK legislation and processes What you have Demonstrated experience as a People Partner (HRBP) or HR Advisor. Bachelor's Degree in Human Resources or a related discipline and CIPD Qualified; OR Master's Degree in Human Resources or a related discipline In-depth understanding of UK and German employment legislation, with experience of managing ER cases through resolution Fluent in both English and German Preferred qualifications Experience with a global technology or SaaS company, specifically EMEA markets Experience leading transformation and aligning people strategy to the business' long-range plans. Demonstrated ability to drive major initiatives through the organizationand influence decision makers, effectively communicating at all levels. Working knowledge of organizational design, workforce planning, employee relations, performance and talent management, and employment law. Strong presentation skills; comfortable in front of senior leadership and decision makers. Innovation and the ability to be creative in problem solving, organizational diagnosis, and solution generation. Results oriented and service-minded, with the ability to establish credibility and build trusted relationships in partnership with business leaders to achieve initiatives and deliver results. Ability to handle multiple projects at once, manage changing priorities and embrace agility, while conveying calm and confidence. Experience working in a fast-paced, dynamic environment. Highly organized with attention to detail. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatch andFalcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
May 08, 2024
Full time
Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way-all so you can meet your career goals. To us, the most important measure of our success is yours. Cision is seeking a Global People Partner to join our exciting, evolving People team! This strategic role will be directly supporting our leaders andpartnering with globally-dispersed clients. This role will focus on supportingour EMEA region -primarily the UK and Germany. This key role to the business' success will be immersed in our fast-pacedenvironment, take on new challenges, and expected to make a businessimpact. What you'll do Strategically partner with clients to understand business and organizational needs and objectives, develop strategies, and implement solutions. Conduct ongoing analysis of assigned client group. Monitor, interpret metrics and analysis to bring a data-centric approach to decision making. Lead as the main point of contact for assigned clients on all things people and culture, including engaging global points of contact in the People function. Effectively drive accountability and a performance-driven culture. Act as a change agent through change and transformation. Contribute, communicate, and collaborate globally with other People functions. Lead and manage employee relations cases in your area, supporting managers with practical advice and guidance in line with current legislation In partnership with Reward, ensure fair and transparent reward policy and practices; support line managers with decisions for promotions & changes; work with the People Operations team to ensure employee data is accurate and up to date Act as a market expert for the UK and provide advice to global colleagues on UK legislation and processes What you have Demonstrated experience as a People Partner (HRBP) or HR Advisor. Bachelor's Degree in Human Resources or a related discipline and CIPD Qualified; OR Master's Degree in Human Resources or a related discipline In-depth understanding of UK and German employment legislation, with experience of managing ER cases through resolution Fluent in both English and German Preferred qualifications Experience with a global technology or SaaS company, specifically EMEA markets Experience leading transformation and aligning people strategy to the business' long-range plans. Demonstrated ability to drive major initiatives through the organizationand influence decision makers, effectively communicating at all levels. Working knowledge of organizational design, workforce planning, employee relations, performance and talent management, and employment law. Strong presentation skills; comfortable in front of senior leadership and decision makers. Innovation and the ability to be creative in problem solving, organizational diagnosis, and solution generation. Results oriented and service-minded, with the ability to establish credibility and build trusted relationships in partnership with business leaders to achieve initiatives and deliver results. Ability to handle multiple projects at once, manage changing priorities and embrace agility, while conveying calm and confidence. Experience working in a fast-paced, dynamic environment. Highly organized with attention to detail. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatch andFalcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
We're looking for a German Legal Counsel We are the leading and fastest growing Alternative Lender in the German market. A market that is still developing and we are there to shape it. Iwoca has established strong cooperations with the leading banks, financial advisors and platforms in Germany, like Commerzbank and eBay. However, we're still near the start of our journey - our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal. We are recruiting a German qualified lawyer on a part-time basis to primarily work with our German business and report to iwoca's Head of Legal. About us Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We've already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We'll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service. Our culture We're expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we're looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses. Your mission Support and advise teams across the German business, including lending propositions (product development), customer acquisition, customer success, marketing and people ops (HR). Draft, review and negotiate partnership, customer and supplier contracts by providing pragmatic and commercial support identify and implement process improvements to make legal work more efficient, including building out and maintaining templates, playbooks and decision frameworks for our partnership and customer acquisition agreements Improve and maintain the business' policies and procedures relating to GDPR for our key stakeholders - customers, employees and partners Instruct and manage external legal counsel, and manage legal budget with the guidance of the Head of Legal and GM of Germany Support any regulatory matters relating to licensing to lend to and collect from customers in Germany, and ensure our product complies with all elements of German law. Support corporate housekeeping, management of constitutional documents and statutory books, and ongoing filing requirements across our German entities. There will be opportunities for you to: Advise and educate other members of the legal team on areas of your competence through formal and informal training Manage and mentor a German-speaking paralegal through tasks assigned to you Get involved more broadly with the Legal function, including in the UK and Luxembourg and any other jurisdiction in which we may operate Requirements You are an experienced lawyer, qualified in Germany You are fluent in German and English You have experience in: commercial contracts, partnership and broker agreements GDPR and data protection laws, and have been involved in implementing policies and procedures to ensure compliance working in an in-house environment, particularly a fintech or finance business You are smart, meaning you: use thoughtful legal analysis to quickly cut through legal and commercial complexity give concrete feedback in a way that facilitates decision-making You are motivated, meaning you: go above and beyond to deliver high quality legal work in line with deadlines curious about all parts of the business and the challenges they face You are humble: no ego, we're in it together you proactively reflect on individual and team performance on a task. understand where gaps exist in legal skills and knowledge and engage external counsel where appropriate. It would be also nice if you: have some knowledge and understanding of lending businesses, and the regulation applying to business lending in Germany have some experience with employment law issues have some experience of working with Luxembourg fund structures appreciate the importance of quantifying legal risk to inform decision-making are willing to work some of the time in one of our offices are interested in growing with our dynamic German business and, in the future, other countries in which we may operate We want to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that inclusivity, and diversity that comes through greater inclusivity, isn't an optional add-on; it's the core ingredient of what makes us great. We care about making iwoca a healthy and happy community for all of our team members to thrive in. Our benefits We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds and Frankfurt. Events and clubs, like bingo, comedy nights, yoga classes, football Two company retreats a year, we've been to France, Italy, Spain and further afield Plenty of drinks and snacks in our offices We offer a wide range of benefits: Medical insurance from Vitality, including discounted gym membership 25 days' holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave Instant access to emotional and mental health support with our partner, Spill Share options Generous maternity and paternity leave A nursery tax benefit scheme to help you save money Paid volunteering day to support your chosen charity Extra leave if you want to travel or study One-month fully paid sabbatical after 4 years Cycle-to-work scheme Electric car scheme And to make sure we all keep learning, we offer: An L&D budget for everyone, including a book budget Company-wide talks with internal and external speakers Access to learning platforms like Treehouse if you want to learn to code For more information: iwoca benefits & policies: coda.io/d/iwoca-benefits-policies
May 08, 2024
Full time
We're looking for a German Legal Counsel We are the leading and fastest growing Alternative Lender in the German market. A market that is still developing and we are there to shape it. Iwoca has established strong cooperations with the leading banks, financial advisors and platforms in Germany, like Commerzbank and eBay. However, we're still near the start of our journey - our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal. We are recruiting a German qualified lawyer on a part-time basis to primarily work with our German business and report to iwoca's Head of Legal. About us Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We've already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We'll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service. Our culture We're expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we're looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses. Your mission Support and advise teams across the German business, including lending propositions (product development), customer acquisition, customer success, marketing and people ops (HR). Draft, review and negotiate partnership, customer and supplier contracts by providing pragmatic and commercial support identify and implement process improvements to make legal work more efficient, including building out and maintaining templates, playbooks and decision frameworks for our partnership and customer acquisition agreements Improve and maintain the business' policies and procedures relating to GDPR for our key stakeholders - customers, employees and partners Instruct and manage external legal counsel, and manage legal budget with the guidance of the Head of Legal and GM of Germany Support any regulatory matters relating to licensing to lend to and collect from customers in Germany, and ensure our product complies with all elements of German law. Support corporate housekeeping, management of constitutional documents and statutory books, and ongoing filing requirements across our German entities. There will be opportunities for you to: Advise and educate other members of the legal team on areas of your competence through formal and informal training Manage and mentor a German-speaking paralegal through tasks assigned to you Get involved more broadly with the Legal function, including in the UK and Luxembourg and any other jurisdiction in which we may operate Requirements You are an experienced lawyer, qualified in Germany You are fluent in German and English You have experience in: commercial contracts, partnership and broker agreements GDPR and data protection laws, and have been involved in implementing policies and procedures to ensure compliance working in an in-house environment, particularly a fintech or finance business You are smart, meaning you: use thoughtful legal analysis to quickly cut through legal and commercial complexity give concrete feedback in a way that facilitates decision-making You are motivated, meaning you: go above and beyond to deliver high quality legal work in line with deadlines curious about all parts of the business and the challenges they face You are humble: no ego, we're in it together you proactively reflect on individual and team performance on a task. understand where gaps exist in legal skills and knowledge and engage external counsel where appropriate. It would be also nice if you: have some knowledge and understanding of lending businesses, and the regulation applying to business lending in Germany have some experience with employment law issues have some experience of working with Luxembourg fund structures appreciate the importance of quantifying legal risk to inform decision-making are willing to work some of the time in one of our offices are interested in growing with our dynamic German business and, in the future, other countries in which we may operate We want to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that inclusivity, and diversity that comes through greater inclusivity, isn't an optional add-on; it's the core ingredient of what makes us great. We care about making iwoca a healthy and happy community for all of our team members to thrive in. Our benefits We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds and Frankfurt. Events and clubs, like bingo, comedy nights, yoga classes, football Two company retreats a year, we've been to France, Italy, Spain and further afield Plenty of drinks and snacks in our offices We offer a wide range of benefits: Medical insurance from Vitality, including discounted gym membership 25 days' holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave Instant access to emotional and mental health support with our partner, Spill Share options Generous maternity and paternity leave A nursery tax benefit scheme to help you save money Paid volunteering day to support your chosen charity Extra leave if you want to travel or study One-month fully paid sabbatical after 4 years Cycle-to-work scheme Electric car scheme And to make sure we all keep learning, we offer: An L&D budget for everyone, including a book budget Company-wide talks with internal and external speakers Access to learning platforms like Treehouse if you want to learn to code For more information: iwoca benefits & policies: coda.io/d/iwoca-benefits-policies
German speaking Customer Service Advisor To be considered for this role, it is essential that candidates are fluent in German both written & spoken and fluent in English. Based in the Customer Services department, you will provide a high level of customer service and support whilst utilising your language skills to maximise the customer experience click apply for full job details
May 08, 2024
Full time
German speaking Customer Service Advisor To be considered for this role, it is essential that candidates are fluent in German both written & spoken and fluent in English. Based in the Customer Services department, you will provide a high level of customer service and support whilst utilising your language skills to maximise the customer experience click apply for full job details
Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way-all so you can meet your career goals. To us, the most important measure of our success is yours. Cision is seeking a Global People Partner to join our exciting, evolving People team! This strategic role will be directly supporting our leaders and partnering with globally-dispersed clients. This role will focus on supporting our EMEA region -primarily the UK and Germany. This key role to the business' success will be immersed in our fast-paced environment, take on new challenges, and expected to make a business impact. What you'll do Strategically partner with clients to understand business and organizational needs and objectives, develop strategies, and implement solutions. Conduct ongoing analysis of assigned client group. Monitor, interpret metrics and analysis to bring a data-centric approach to decision making. Lead as the main point of contact for assigned clients on all things people and culture, including engaging global points of contact in the People function. Effectively drive accountability and a performance-driven culture. Act as a change agent through change and transformation. Contribute, communicate, and collaborate globally with other People functions. Lead and manage employee relations cases in your area, supporting managers with practical advice and guidance in line with current legislation In partnership with Reward, ensure fair and transparent reward policy and practices; support line managers with decisions for promotions & changes; work with the People Operations team to ensure employee data is accurate and up to date Act as a market expert for the UK and provide advice to global colleagues on UK legislation and processes What you have Demonstrated experience as a People Partner (HRBP) or HR Advisor. Bachelor's Degree in Human Resources or a related discipline and CIPD Qualified; OR Master's Degree in Human Resources or a related discipline In-depth understanding of UK and German employment legislation, with experience of managing ER cases through resolution Fluent in both English and German Preferred qualifications Experience with a global technology or SaaS company, specifically EMEA markets Experience leading transformation and aligning people strategy to the business' long-range plans. Demonstrated ability to drive major initiatives through the organizationand influence decision makers, effectively communicating at all levels. Working knowledge of organizational design, workforce planning, employee relations, performance and talent management, and employment law. Strong presentation skills; comfortable in front of senior leadership and decision makers. Innovation and the ability to be creative in problem solving, organizational diagnosis, and solution generation. Results oriented and service-minded, with the ability to establish credibility and build trusted relationships in partnership with business leaders to achieve initiatives and deliver results. Ability to handle multiple projects at once, manage changing priorities and embrace agility, while conveying calm and confidence. Experience working in a fast-paced, dynamic environment. Highly organized with attention to detail. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 by . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
May 08, 2024
Full time
Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way-all so you can meet your career goals. To us, the most important measure of our success is yours. Cision is seeking a Global People Partner to join our exciting, evolving People team! This strategic role will be directly supporting our leaders and partnering with globally-dispersed clients. This role will focus on supporting our EMEA region -primarily the UK and Germany. This key role to the business' success will be immersed in our fast-paced environment, take on new challenges, and expected to make a business impact. What you'll do Strategically partner with clients to understand business and organizational needs and objectives, develop strategies, and implement solutions. Conduct ongoing analysis of assigned client group. Monitor, interpret metrics and analysis to bring a data-centric approach to decision making. Lead as the main point of contact for assigned clients on all things people and culture, including engaging global points of contact in the People function. Effectively drive accountability and a performance-driven culture. Act as a change agent through change and transformation. Contribute, communicate, and collaborate globally with other People functions. Lead and manage employee relations cases in your area, supporting managers with practical advice and guidance in line with current legislation In partnership with Reward, ensure fair and transparent reward policy and practices; support line managers with decisions for promotions & changes; work with the People Operations team to ensure employee data is accurate and up to date Act as a market expert for the UK and provide advice to global colleagues on UK legislation and processes What you have Demonstrated experience as a People Partner (HRBP) or HR Advisor. Bachelor's Degree in Human Resources or a related discipline and CIPD Qualified; OR Master's Degree in Human Resources or a related discipline In-depth understanding of UK and German employment legislation, with experience of managing ER cases through resolution Fluent in both English and German Preferred qualifications Experience with a global technology or SaaS company, specifically EMEA markets Experience leading transformation and aligning people strategy to the business' long-range plans. Demonstrated ability to drive major initiatives through the organizationand influence decision makers, effectively communicating at all levels. Working knowledge of organizational design, workforce planning, employee relations, performance and talent management, and employment law. Strong presentation skills; comfortable in front of senior leadership and decision makers. Innovation and the ability to be creative in problem solving, organizational diagnosis, and solution generation. Results oriented and service-minded, with the ability to establish credibility and build trusted relationships in partnership with business leaders to achieve initiatives and deliver results. Ability to handle multiple projects at once, manage changing priorities and embrace agility, while conveying calm and confidence. Experience working in a fast-paced, dynamic environment. Highly organized with attention to detail. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 by . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
sprichst du deutsch wenn ja lies weiter ich muss mit dir reden !Our client who are a long-established manufacturing company are looking for a German Speaking Customer Service Advisor to join their team in Central BristolSalary up to £27,000 depending on experienceHours of work areFull time: 35.25 hours per week, Mon - Fri.Monday - Friday 07.45am - 4:00pm 45 minutes lunch breakFriday 07.45am - 1:00pm No break get to finish early every Friday to start your weekend !Purpose of JobTo provide sales support to the sales team with specific responsibility for Germany,Austria, Switzerland (German speaking regions), offering customer support to endusers and inside sales support/ planning to the field sales team.Main Dutieso Provide an accurate and efficient quotation service aiming to send out quoteswithin 48 hrs, meeting agreed deadlines and following up all quotations withthe relevant Sales Representative and/or customers.o Input data into the CRM package, ensuring accuracy.o Gain a general knowledge of all products, their application and pricing.o Provide fast and accurate information to customers, demonstrating excellentcustomer service at all times.o Deal with all customer enquiries and complaints within the designatedgeographic areas in a professional manner within 24hrs.o Liaise with and support field sales staff.o Book and arrange AFG appointments for the Sales Representative.o Liaise internally with SOP department to ensure smooth operations in regardsto shipments and deliveries.o Arrange installations, liaising with Customer Service Manager/ServiceTechnicians and customers.o Attend exhibitions and trade shows within designated geographic area.o Help to provide cover for absent colleagues and assist with projects as andwhen required. Other items as and when required.Skills Requiredo Experience in a fast paced Customer Service/ Sales oriented position.o Computer literate with experience in the use of databases (training in internalsystems will be provided).o Technical background useful but not essential.o Fluent in German, other European languages desirable.o Good telephone skills, listening skills important.o General all round admin skills, with excellent written communication skills.o Willingness to occasionally travel to exhibitions and trade shows in designatedareas. Will involve overnight stays away from home.If you are interested please click APPLY today and I will call you !
Dec 19, 2022
Full time
sprichst du deutsch wenn ja lies weiter ich muss mit dir reden !Our client who are a long-established manufacturing company are looking for a German Speaking Customer Service Advisor to join their team in Central BristolSalary up to £27,000 depending on experienceHours of work areFull time: 35.25 hours per week, Mon - Fri.Monday - Friday 07.45am - 4:00pm 45 minutes lunch breakFriday 07.45am - 1:00pm No break get to finish early every Friday to start your weekend !Purpose of JobTo provide sales support to the sales team with specific responsibility for Germany,Austria, Switzerland (German speaking regions), offering customer support to endusers and inside sales support/ planning to the field sales team.Main Dutieso Provide an accurate and efficient quotation service aiming to send out quoteswithin 48 hrs, meeting agreed deadlines and following up all quotations withthe relevant Sales Representative and/or customers.o Input data into the CRM package, ensuring accuracy.o Gain a general knowledge of all products, their application and pricing.o Provide fast and accurate information to customers, demonstrating excellentcustomer service at all times.o Deal with all customer enquiries and complaints within the designatedgeographic areas in a professional manner within 24hrs.o Liaise with and support field sales staff.o Book and arrange AFG appointments for the Sales Representative.o Liaise internally with SOP department to ensure smooth operations in regardsto shipments and deliveries.o Arrange installations, liaising with Customer Service Manager/ServiceTechnicians and customers.o Attend exhibitions and trade shows within designated geographic area.o Help to provide cover for absent colleagues and assist with projects as andwhen required. Other items as and when required.Skills Requiredo Experience in a fast paced Customer Service/ Sales oriented position.o Computer literate with experience in the use of databases (training in internalsystems will be provided).o Technical background useful but not essential.o Fluent in German, other European languages desirable.o Good telephone skills, listening skills important.o General all round admin skills, with excellent written communication skills.o Willingness to occasionally travel to exhibitions and trade shows in designatedareas. Will involve overnight stays away from home.If you are interested please click APPLY today and I will call you !
Hours: Monday to Friday, 08:30/09:00am to 17:00/17:30pm with an unpaid, 1-hour lunch break. Are you: A graduate from a university? A good team player with strong written and verbal communication skills? An efficient person who can organise their time to meet set deadlines? Confident when dealing with enquiries and able to make decisions? Fluent in a second language? Would you like to: Forge a career in a dynamic, progressive organisation by delivering bespoke qualification services for UK Government and industry bodies? Contribute positively to the movement of migrants, including professionals and students into and out of the UK? Become an expert in credential evaluation? then we would like to hear from you! Who we are and what we do The UK national agency for information and expert advice on international qualifications and skills. The work is interesting and the atmosphere is lively, friendly and supportive. As an Information Officer, you will develop knowledge of overseas qualifications allowing you to assist in the international qualifications recognition, comparison and verification process. You will maintain professional and supportive enquiry services. In addition, you will conduct a range of administrative tasks and may assist in the delivery of training and projects. Full training will be provided and excellent career progression opportunities. The role: You will be involved in the document checking, investigating qualifications, and completing enquiries from individuals from all over the globe who are looking to work, study, or settle in the United Kingdom, as well as doing the same for some of our members such as universities or colleges.The role is fast paced, and requires excellent attention to detail, and ideally would suit a candidate who has an interest in education. As the qualifications require a level of investigating to be able to make a comparison, a curious and inquisitive attitude is essential to being successful within this role. Benefits: 25 days annual leave plus bank holidays Company Pension scheme (the Company will match employee contributions up to a maximum of 6% of basic salary in the first year. Then the scheme becomes non-contributory with employer contributions of 10% leading to 20% based on years' service) Life assurance of 3 x basic salary for members of the pension scheme Bupa Private Health Care Scheme with employee contribution Employee Assistance Programme Employee Ownership Trust: As an Employee Ownership Trust, we do things a little differently from some other organisations. Every one of our employees has a voice and our people are highly motivated and committed. Our structure allows for our combined success as an organisation to be shared equitably across the Company. The trust is indirect, meaning that eligible employees are not shareholders directly, however they are held 'in-trust' by the Trust's Board of Directors. The Employee Ownership Trust allows for a yearly tax-free bonus that is in addition to performance related bonuses to be paid to all eligible employees - dependant on the company's annual performance. Eligible employees: Employees must be employed for 6 months before being an eligible beneficiary of the Trust. COM1
Dec 19, 2022
Full time
Hours: Monday to Friday, 08:30/09:00am to 17:00/17:30pm with an unpaid, 1-hour lunch break. Are you: A graduate from a university? A good team player with strong written and verbal communication skills? An efficient person who can organise their time to meet set deadlines? Confident when dealing with enquiries and able to make decisions? Fluent in a second language? Would you like to: Forge a career in a dynamic, progressive organisation by delivering bespoke qualification services for UK Government and industry bodies? Contribute positively to the movement of migrants, including professionals and students into and out of the UK? Become an expert in credential evaluation? then we would like to hear from you! Who we are and what we do The UK national agency for information and expert advice on international qualifications and skills. The work is interesting and the atmosphere is lively, friendly and supportive. As an Information Officer, you will develop knowledge of overseas qualifications allowing you to assist in the international qualifications recognition, comparison and verification process. You will maintain professional and supportive enquiry services. In addition, you will conduct a range of administrative tasks and may assist in the delivery of training and projects. Full training will be provided and excellent career progression opportunities. The role: You will be involved in the document checking, investigating qualifications, and completing enquiries from individuals from all over the globe who are looking to work, study, or settle in the United Kingdom, as well as doing the same for some of our members such as universities or colleges.The role is fast paced, and requires excellent attention to detail, and ideally would suit a candidate who has an interest in education. As the qualifications require a level of investigating to be able to make a comparison, a curious and inquisitive attitude is essential to being successful within this role. Benefits: 25 days annual leave plus bank holidays Company Pension scheme (the Company will match employee contributions up to a maximum of 6% of basic salary in the first year. Then the scheme becomes non-contributory with employer contributions of 10% leading to 20% based on years' service) Life assurance of 3 x basic salary for members of the pension scheme Bupa Private Health Care Scheme with employee contribution Employee Assistance Programme Employee Ownership Trust: As an Employee Ownership Trust, we do things a little differently from some other organisations. Every one of our employees has a voice and our people are highly motivated and committed. Our structure allows for our combined success as an organisation to be shared equitably across the Company. The trust is indirect, meaning that eligible employees are not shareholders directly, however they are held 'in-trust' by the Trust's Board of Directors. The Employee Ownership Trust allows for a yearly tax-free bonus that is in addition to performance related bonuses to be paid to all eligible employees - dependant on the company's annual performance. Eligible employees: Employees must be employed for 6 months before being an eligible beneficiary of the Trust. COM1
Job Title: Customer Support Advisor - French & German Language Job Description French OR German speaking Customer Support Advisor (Linksys) Location: WFH (UK) We are offering a fantastic opportunity to join our growing team contact centre team. As an Inbound Technical Support Advisor, you'll be working on behalf of one of our global clients, talking to customers and maximising opportunities to showcase their products and services. Making great experiences happen for customers is your top priority, which means you'll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time. What can we offer you? Salary £19,094 - £19,760 per annum No weekends! Set shift pattern, Monday to Friday 8am - 5pm. Permanent work from home career! You will receive fortnightly pay Benefits and discounts with local and national suppliers 28 days paid holiday per year with Buy holiday scheme Refer a friend incentive - Earn up to £200 per successful referral PLUS additional incentives monthly Free healthcare cover for you and your dependents with pension (after one year) Look after your future with our company pension scheme. Develop your career in a global company of over 225,000 employees across more than 40 countries! Your day to day role: Provide technical support to customers with Linksys products. Help customers to connect third party devices with their Linksys product (tablets, laptops, Xbox, Wii, smart phones, printers, smart TV, etc). Responsible for resolving easy to moderate technical problems. Selling warranty extensions for customers with out of warranty devices, also selling support plan and direct connect services for in warranty devices. Helping customers to change defective products (RMA). Share knowledge with other people, in writing technical documents and enlarging the knowledge database. Will work closely with team to achieve common goals. Strive to technical excellence and expertise. Have you got what we're looking for? Fluent in written and spoken English and French OR German 6 months customer service experience in any sector. Basic technical skills and knowledge. Interest in home/consumer electronics. Excellent communication skills both verbal and written. Flexible, ability to multitask, plan and prioritise workload. Location: UK, Work at Home, GB Language Requirements: Time Type:
Dec 14, 2022
Full time
Job Title: Customer Support Advisor - French & German Language Job Description French OR German speaking Customer Support Advisor (Linksys) Location: WFH (UK) We are offering a fantastic opportunity to join our growing team contact centre team. As an Inbound Technical Support Advisor, you'll be working on behalf of one of our global clients, talking to customers and maximising opportunities to showcase their products and services. Making great experiences happen for customers is your top priority, which means you'll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time. What can we offer you? Salary £19,094 - £19,760 per annum No weekends! Set shift pattern, Monday to Friday 8am - 5pm. Permanent work from home career! You will receive fortnightly pay Benefits and discounts with local and national suppliers 28 days paid holiday per year with Buy holiday scheme Refer a friend incentive - Earn up to £200 per successful referral PLUS additional incentives monthly Free healthcare cover for you and your dependents with pension (after one year) Look after your future with our company pension scheme. Develop your career in a global company of over 225,000 employees across more than 40 countries! Your day to day role: Provide technical support to customers with Linksys products. Help customers to connect third party devices with their Linksys product (tablets, laptops, Xbox, Wii, smart phones, printers, smart TV, etc). Responsible for resolving easy to moderate technical problems. Selling warranty extensions for customers with out of warranty devices, also selling support plan and direct connect services for in warranty devices. Helping customers to change defective products (RMA). Share knowledge with other people, in writing technical documents and enlarging the knowledge database. Will work closely with team to achieve common goals. Strive to technical excellence and expertise. Have you got what we're looking for? Fluent in written and spoken English and French OR German 6 months customer service experience in any sector. Basic technical skills and knowledge. Interest in home/consumer electronics. Excellent communication skills both verbal and written. Flexible, ability to multitask, plan and prioritise workload. Location: UK, Work at Home, GB Language Requirements: Time Type:
Randstad are working with Conduent to recruit German speaking customer service advisors for their premium accounts. You will be part of the customer support team: helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues. No cold calling involved! We are looking for people who can speak German to a fluent level click apply for full job details
Nov 28, 2022
Full time
Randstad are working with Conduent to recruit German speaking customer service advisors for their premium accounts. You will be part of the customer support team: helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues. No cold calling involved! We are looking for people who can speak German to a fluent level click apply for full job details