Customer Contact Advisor £26,447.91 per annum Milton Keynes Permanent, Full Time We're on the lookout for Customer Contact Advisors to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. We have 2 permanent positions available as well as a 6-month Fixed Term Contract position. In this role you ll support to our bustling contact centre handling an average of (Apply online only) contacts daily. You'll join our dedicated team operating within our core hours from 8.45am to 5pm Monday to Friday, with lunch breaks scheduled between 12pm to 2pm to ensure an efficient service to our valued customers. Your role Respond promptly to customer needs over call, email and post. Handle inquiries and referrals efficiently. Schedule repair appointments using the scripting tools provided. Track repair progress internally and externally. Manage rent enquiries and payments, addressing low-level arrears. Identify and signpost customers for financial and wellbeing advice. Encourage self-service options. Keep customer information accurate and up to date. Document interactions for service improvement. What we're looking for Experience in a bustling customer contact centre environment. Strong teamwork and rapport building. Ability to deliver top-notch customer service and process data swiftly. Collaborative spirit with internal teams and external agencies. Excellent organisational skills for a fast-paced environment. Confident communication - emails, phone calls, social media, and webchat. Perks of working at Grand Union Annual leave of 25 days, rising to 30 days after 5 years of service Generous pension scheme employer contribution up to 10%. Extra day's leave for no sickness absence in the financial year. Christmas week off (no need to use your annual leave allowance!) Opportunity to buy/sell annual leave. Enhanced maternity, paternity, and adoption leave. Paid emergency and compassionate leave. Life assurance (2x salary). Generous sick pay. Free annual flu jabs. Paid qualification. Plus more! Here at Grand Union, we offer all of our colleagues the support and training needed to help them achieve their full potential. Please take a look at the full list of benefits attached which includes health and lifestyle perks, discounts, financial advice and more Before you hit that apply button Please note that we are not able to provide visa sponsorship for any of our roles. You must be eligible to work in the UK to apply. You are required to reside in the UK for the duration of your employment and must be able to provide evidence of your Right to Work. We reserve the right to close the vacancy before the advertised closing date in the event of an overwhelming response or a change in business priorities. Closing: 28 May Phone screening: 4 June Interviews: 7 June NO AGENCIES, please.
May 18, 2024
Full time
Customer Contact Advisor £26,447.91 per annum Milton Keynes Permanent, Full Time We're on the lookout for Customer Contact Advisors to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. We have 2 permanent positions available as well as a 6-month Fixed Term Contract position. In this role you ll support to our bustling contact centre handling an average of (Apply online only) contacts daily. You'll join our dedicated team operating within our core hours from 8.45am to 5pm Monday to Friday, with lunch breaks scheduled between 12pm to 2pm to ensure an efficient service to our valued customers. Your role Respond promptly to customer needs over call, email and post. Handle inquiries and referrals efficiently. Schedule repair appointments using the scripting tools provided. Track repair progress internally and externally. Manage rent enquiries and payments, addressing low-level arrears. Identify and signpost customers for financial and wellbeing advice. Encourage self-service options. Keep customer information accurate and up to date. Document interactions for service improvement. What we're looking for Experience in a bustling customer contact centre environment. Strong teamwork and rapport building. Ability to deliver top-notch customer service and process data swiftly. Collaborative spirit with internal teams and external agencies. Excellent organisational skills for a fast-paced environment. Confident communication - emails, phone calls, social media, and webchat. Perks of working at Grand Union Annual leave of 25 days, rising to 30 days after 5 years of service Generous pension scheme employer contribution up to 10%. Extra day's leave for no sickness absence in the financial year. Christmas week off (no need to use your annual leave allowance!) Opportunity to buy/sell annual leave. Enhanced maternity, paternity, and adoption leave. Paid emergency and compassionate leave. Life assurance (2x salary). Generous sick pay. Free annual flu jabs. Paid qualification. Plus more! Here at Grand Union, we offer all of our colleagues the support and training needed to help them achieve their full potential. Please take a look at the full list of benefits attached which includes health and lifestyle perks, discounts, financial advice and more Before you hit that apply button Please note that we are not able to provide visa sponsorship for any of our roles. You must be eligible to work in the UK to apply. You are required to reside in the UK for the duration of your employment and must be able to provide evidence of your Right to Work. We reserve the right to close the vacancy before the advertised closing date in the event of an overwhelming response or a change in business priorities. Closing: 28 May Phone screening: 4 June Interviews: 7 June NO AGENCIES, please.
Installer- £50,000+ earnings p/a Flexible Hours to suit you - Full and Part-Time APPLY NOW AND JOIN US FOR A VIRTUAL 1 HOUR DISCOVERY SESSION. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1200 self-employed advisors who operate locally and do just that. Continued growth means we have opportunities for Installers in your local area. Hillarys is part of Hunter Douglas UK, which means there are opportunities to development your business further working with different brands locally, boosting your earning potential. Would you like an additional income or are you looking for a change in career? Our installers enjoy high earnings, alongside flexible working that works with their lifestyle. Most have no experience installing blinds, curtains and shutters, but are competent at DIY. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed. With over 50 years' experience supporting people to create a career they love, that works with their lifestyle; it has never been a better time to find out more. Apply today and join us virtually at a Discovery Session. With daytime, evening and weekend sessions available, we want to make it easy for you to find out more. This no obligation session gives you the opportunity to hear from and ask questions to our Advisors, Trainers and Business Development Managers. You will see our award winning training facilities, hear about our unrivalled support package and see how we continually invest in developing products, services and marketing to attract and keep Hillarys customers. Working in your local area, running a business remotely, you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service With continued support, you can enjoy high earning potential doing a role you love, which works with your lifestyle. Work for yourself, not by yourself - All the benefits of being self-employed with the support of the market leading national brand: We invest in advertising, attracting customers that are in the market for blinds, curtains, shutters and awnings. This means you can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business remotely, from home. With over 50 years' experience, we will support you every step of the way. With dedicated support from our Field Advocate's, Business Development Manager's and Local Account Manager's. As a Local Hillarys Advisor, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence Be competent in DIY We support you to ensure you are able to deliver a professional service from your very first day and have created the complete starter package and a range of payment options to spread the cost of these essential tools. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. REGISTER YOUR INTEREST NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION.
May 18, 2024
Full time
Installer- £50,000+ earnings p/a Flexible Hours to suit you - Full and Part-Time APPLY NOW AND JOIN US FOR A VIRTUAL 1 HOUR DISCOVERY SESSION. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1200 self-employed advisors who operate locally and do just that. Continued growth means we have opportunities for Installers in your local area. Hillarys is part of Hunter Douglas UK, which means there are opportunities to development your business further working with different brands locally, boosting your earning potential. Would you like an additional income or are you looking for a change in career? Our installers enjoy high earnings, alongside flexible working that works with their lifestyle. Most have no experience installing blinds, curtains and shutters, but are competent at DIY. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed. With over 50 years' experience supporting people to create a career they love, that works with their lifestyle; it has never been a better time to find out more. Apply today and join us virtually at a Discovery Session. With daytime, evening and weekend sessions available, we want to make it easy for you to find out more. This no obligation session gives you the opportunity to hear from and ask questions to our Advisors, Trainers and Business Development Managers. You will see our award winning training facilities, hear about our unrivalled support package and see how we continually invest in developing products, services and marketing to attract and keep Hillarys customers. Working in your local area, running a business remotely, you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service With continued support, you can enjoy high earning potential doing a role you love, which works with your lifestyle. Work for yourself, not by yourself - All the benefits of being self-employed with the support of the market leading national brand: We invest in advertising, attracting customers that are in the market for blinds, curtains, shutters and awnings. This means you can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business remotely, from home. With over 50 years' experience, we will support you every step of the way. With dedicated support from our Field Advocate's, Business Development Manager's and Local Account Manager's. As a Local Hillarys Advisor, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence Be competent in DIY We support you to ensure you are able to deliver a professional service from your very first day and have created the complete starter package and a range of payment options to spread the cost of these essential tools. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. REGISTER YOUR INTEREST NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION.
Fraud Advisor Up to 24-28,000 Part Time 20 hours Permanent Glasgow Do you have excellent empathy and communication skills? Love analysing data and spotting trends? Keen to move into or develop your career in a fraud role? I am recruiting for a leading company who are looking to expand their Fraud team with multiple part time Fraud Advisors. What will you be doing? Analysing data on customer accounts Identifying potential fraudulent transactions Liaising with customers to gain information Educating customers on best practice banking Protecting customers and providing excellent service Investigating fraudulent cases and deciding an outcome Escalating concerns to management What do you need to apply? Experienced within Fraud/AML is desirable Ability to work with data Knowledge of FCA regulations Confident managing a workload of cases Excellent communication skills Apply today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
May 18, 2024
Contractor
Fraud Advisor Up to 24-28,000 Part Time 20 hours Permanent Glasgow Do you have excellent empathy and communication skills? Love analysing data and spotting trends? Keen to move into or develop your career in a fraud role? I am recruiting for a leading company who are looking to expand their Fraud team with multiple part time Fraud Advisors. What will you be doing? Analysing data on customer accounts Identifying potential fraudulent transactions Liaising with customers to gain information Educating customers on best practice banking Protecting customers and providing excellent service Investigating fraudulent cases and deciding an outcome Escalating concerns to management What do you need to apply? Experienced within Fraud/AML is desirable Ability to work with data Knowledge of FCA regulations Confident managing a workload of cases Excellent communication skills Apply today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service Representative Guildford (Free parking) 26,000 - 28,000 per year DOE + Performance bonus, Hybrid working, pension scheme, 20 days holiday +BH team away days & SO MUCH MORE Monday to Friday, 9:00 AM - 5:30 PM Interviewing ASAP! Overview: Join a rapidly growing business in Guildford! Our client is seeking driven and passionate Customer Service Advisors to support their busy customer service department. Responsibilities Handle customer enquiries via phone and live chat Process sales and purchase orders with efficiency Manage delivery dates to meet customer expectation Cultivate and maintain relationships with customers and suppliers Resolve customer complaints promptly and professionally Maintain accurate records of customer interactions Collaborate with colleagues when necessary Skills/Experience: Prior experience in a Customer Service environment Excellent written and verbal English Good organisational skills Polite and friendly manner Ability to prioritise daily workload Don't miss out on this exciting opportunity! Apply now by emailing (url removed) to find out more. Please note that due to a high volume of applications, only successful candidates will be contacted. Good luck! Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 18, 2024
Full time
Customer Service Representative Guildford (Free parking) 26,000 - 28,000 per year DOE + Performance bonus, Hybrid working, pension scheme, 20 days holiday +BH team away days & SO MUCH MORE Monday to Friday, 9:00 AM - 5:30 PM Interviewing ASAP! Overview: Join a rapidly growing business in Guildford! Our client is seeking driven and passionate Customer Service Advisors to support their busy customer service department. Responsibilities Handle customer enquiries via phone and live chat Process sales and purchase orders with efficiency Manage delivery dates to meet customer expectation Cultivate and maintain relationships with customers and suppliers Resolve customer complaints promptly and professionally Maintain accurate records of customer interactions Collaborate with colleagues when necessary Skills/Experience: Prior experience in a Customer Service environment Excellent written and verbal English Good organisational skills Polite and friendly manner Ability to prioritise daily workload Don't miss out on this exciting opportunity! Apply now by emailing (url removed) to find out more. Please note that due to a high volume of applications, only successful candidates will be contacted. Good luck! Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland. They are looking for Customer Advisors to join their team in Cardiff, Reading or Perth. It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all. Sales Support Advisor Cardiff CF23, Reading RG2 or Perth P1 14.02 per hour 37-hour week Start Date: 27/05/2024 Provisional End Date: 31/03/2025 (extension possible) Training: New Starters will be required to be in the office 3 days a week during their training period. Hybrid role: After initial training period, there is an expectation to visit the office twice per week. Our Role The Sales Support department is responsible for processing all new and renewing business energy supply tenders. It supports the business energy sales teams working towards the company's ambitious goals to be the leading business energy and related services supplier. As a Sales Support Advisor your role will be diverse and dynamic, we have opportunities in areas such as pricing, contract retention, renewals, contract administration and securing contracts into our Evolve system. Responsibilities It will be your responsibility to accurately log, quote and accept high volumes of electricity and gas contracts within the commercial sector as well as ad hoc pieces of work related to the role. It is imperative you have a passion for accuracy to ensure that all work is correct, delivered on time to prospective and renewing customers, and falls within stringent compliance parameters. You will need some customer service skills to provide a flexible service to both internal and external customers. Being an excellent rapport builder and communicator is essential as you will be working with all levels. Essential Skills and Experience Previous experience in call centre environments (6 months+). Superb customer services & communication skills. A good working knowledge of Microsoft Office packages, (Word and Excel) is essential. A strong team work ethic is essential for the role to meet the fast-paced business demands as we are a growing department and change is always happening. You should be comfortable working closely with your team or independently. You should also expect to meet targets and manage your own workload. Utility Experience would be desirable but not essential. We can provide training and you'll be sure to learn a lot as a Sales Support Advisor. If you are interested in the role, and you meet the above criteria then we would like to hear from you. Please apply online today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
May 18, 2024
Seasonal
Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland. They are looking for Customer Advisors to join their team in Cardiff, Reading or Perth. It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all. Sales Support Advisor Cardiff CF23, Reading RG2 or Perth P1 14.02 per hour 37-hour week Start Date: 27/05/2024 Provisional End Date: 31/03/2025 (extension possible) Training: New Starters will be required to be in the office 3 days a week during their training period. Hybrid role: After initial training period, there is an expectation to visit the office twice per week. Our Role The Sales Support department is responsible for processing all new and renewing business energy supply tenders. It supports the business energy sales teams working towards the company's ambitious goals to be the leading business energy and related services supplier. As a Sales Support Advisor your role will be diverse and dynamic, we have opportunities in areas such as pricing, contract retention, renewals, contract administration and securing contracts into our Evolve system. Responsibilities It will be your responsibility to accurately log, quote and accept high volumes of electricity and gas contracts within the commercial sector as well as ad hoc pieces of work related to the role. It is imperative you have a passion for accuracy to ensure that all work is correct, delivered on time to prospective and renewing customers, and falls within stringent compliance parameters. You will need some customer service skills to provide a flexible service to both internal and external customers. Being an excellent rapport builder and communicator is essential as you will be working with all levels. Essential Skills and Experience Previous experience in call centre environments (6 months+). Superb customer services & communication skills. A good working knowledge of Microsoft Office packages, (Word and Excel) is essential. A strong team work ethic is essential for the role to meet the fast-paced business demands as we are a growing department and change is always happening. You should be comfortable working closely with your team or independently. You should also expect to meet targets and manage your own workload. Utility Experience would be desirable but not essential. We can provide training and you'll be sure to learn a lot as a Sales Support Advisor. If you are interested in the role, and you meet the above criteria then we would like to hear from you. Please apply online today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Salary £23,140, with formal pay progression to £24,720 Individual private health care Virtual GP service for you and your household Double matched pension scheme Based in Lincoln - potential for hybrid working after passing probation? 37 hours per week About the role Due to the progression of our existing staff, we are looking for people to be the front-line voice in our Lincoln Contact Centre. You'll be taking inbound calls from customers on a range of issues, such as blocked drains or customers opening and closing accounts. Customers are at the heart of our business; so, we need a dedicated and personable team to join our team. What do you need to be successful You don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more! Excellent communication skills A high degree of empathy to customer needs and circumstances To be confident and passionate about customer service To have resilience in dealing with difficult calls Experience of working to targets or deadlines The ability to use IT systems Adaptability and a willingness to learn Full training and mentoring package to guide you through your new career Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team. A further 5 weeks mentoring with experienced agents. Ongoing support from Team Leaders and colleagues Where will I work? Our offices are based in Lincoln and we have free on-site parking. What hours will I work? You will work an average of 37 hours per week, with shifts between Monday and Saturday, 8am to 8pm, with a 4pm finish on Saturdays. Bank holiday working will also be required. Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month. After one year to 18 months, we will undergo a preference exercise with you, to try and establish your preferred regular shift pattern, where possible. As a valued employee, as well as the above, you'll be entitled to :? An assistance line for you and your household to support with Mental and Physical health challenges Life Assurance (8x salary) Personal Accident cover (up to 5x salary)? 25 days annual leave, plus opportunity to buy or sell days (up to 5 days per year)? Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay Yearly bonus scheme? Modern, well equipped offices - including on-site canteen, free parking, bike storage, spaces for reflection and prayer, and free tea and coffee. Find out more about us at: anglianwatercareers.co.uk and anglianwater.co.uk Inclusion Community Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them. Read how our agents experience 'I love working in the Operations Call Centre, as every day brings a new challenge! All of my colleagues are great to work with and I enjoy making a difference for the customers that I speak to. The managers are always extremely supportive and fully appreciative of hard work.' - Scott? Start date: 08.07.24 Closing date: 26.05.24 For any queries, please don't hesitate to get in touch with our team at
May 18, 2024
Full time
Salary £23,140, with formal pay progression to £24,720 Individual private health care Virtual GP service for you and your household Double matched pension scheme Based in Lincoln - potential for hybrid working after passing probation? 37 hours per week About the role Due to the progression of our existing staff, we are looking for people to be the front-line voice in our Lincoln Contact Centre. You'll be taking inbound calls from customers on a range of issues, such as blocked drains or customers opening and closing accounts. Customers are at the heart of our business; so, we need a dedicated and personable team to join our team. What do you need to be successful You don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more! Excellent communication skills A high degree of empathy to customer needs and circumstances To be confident and passionate about customer service To have resilience in dealing with difficult calls Experience of working to targets or deadlines The ability to use IT systems Adaptability and a willingness to learn Full training and mentoring package to guide you through your new career Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team. A further 5 weeks mentoring with experienced agents. Ongoing support from Team Leaders and colleagues Where will I work? Our offices are based in Lincoln and we have free on-site parking. What hours will I work? You will work an average of 37 hours per week, with shifts between Monday and Saturday, 8am to 8pm, with a 4pm finish on Saturdays. Bank holiday working will also be required. Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month. After one year to 18 months, we will undergo a preference exercise with you, to try and establish your preferred regular shift pattern, where possible. As a valued employee, as well as the above, you'll be entitled to :? An assistance line for you and your household to support with Mental and Physical health challenges Life Assurance (8x salary) Personal Accident cover (up to 5x salary)? 25 days annual leave, plus opportunity to buy or sell days (up to 5 days per year)? Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay Yearly bonus scheme? Modern, well equipped offices - including on-site canteen, free parking, bike storage, spaces for reflection and prayer, and free tea and coffee. Find out more about us at: anglianwatercareers.co.uk and anglianwater.co.uk Inclusion Community Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them. Read how our agents experience 'I love working in the Operations Call Centre, as every day brings a new challenge! All of my colleagues are great to work with and I enjoy making a difference for the customers that I speak to. The managers are always extremely supportive and fully appreciative of hard work.' - Scott? Start date: 08.07.24 Closing date: 26.05.24 For any queries, please don't hesitate to get in touch with our team at
Engagement Manager - Integrated Research page is loaded Engagement Manager - Integrated Research Apply locations London, United Kingdom Milan, Italy Munich, Bavaria, Germany Paris, France time type Full time posted on Posted 6 Days Ago job requisition id R Location: EU-Wide Real World Commercial Solutions to Create a Healthier World In RWCS we're passionate about improving the life sciences ecosystem and making decisions that accelerate innovation for a healthier world. Every day our team develops evidence-based strategies that are used in published research, clinical guidelines, and market access decisions, to improve healthcare at every touchpoint. We design and deliver Commercial Analytics, supported by our world-class proprietary data assets, solve complex client challenges through strategic consulting, and use leading edge market research techniques to support clients brand strategy, planning and measurement . We're purpose-driven problem solvers, that do what we love to make a greater impact on human health. Integrated Research We focus on listening to the customer and patient voice in multi-country studies for international pharmaceutical companies. Our team focuses on exploring and measuring what Health Care Professionals and patients say and do using different behavioural frameworks to deliver actionable i nsights a nd clear answers to our clients' business questions . We typically use IQVIA data to contextualise our research and collaborate with other IQVIA teams to provide our clients with comprehensive solutions to their business issues. The Role The Engagement Manager role in our EMEA Integrated Research team is critical for driving innovative solutions to key HQ clients based in EMEA. It is expected that the post holder will assist generating target revenues and will work with clients to provide strategic support to answer business issues, oversee the delivery of high-quality studies and generate repeat business . The post holder will focus on integrating different research solutions, such as primary and secondary intelligence, and employing the broader IQVIA offer to have meaningful discussions with clients. The Engagement Manager would be responsible for developing winning proposals for clients, evaluating and proposing different methodological solutions to the client. They also play a key role in coaching the team and supporting the developing of up and coming talent. The candidate will therefore be excited about developing new solutions and services, driving business development activities and delivering projects of the highest quality by working across different geographies . What You'll Be Doing Leading the delivery of the IR offer for key HQ clients in EMEA, deploying the right delivery resources and innovation to ensure repeat and new business is generated from major accounts Understanding clients' needs and developing high quality proposals to address those Bringing strategic thinking to client issues, developing clear actions for the client to solve their issues and acting as the trusted advisor to clients on a project basis Ensuring that offering development is scalable across different client business issues Design research solutions, including identification of relevant data assets, methodology, samples, questionnaires, discussion guides and other research tools Taking a leadership role in implementing B&IRS business vision and objectives, and support the development of the business Coaching offshore team and more junior team members Taking responsibility for a significant part of the business, achieving revenue targets Managing end to end consulting and Primary Market Research projects including coordination of multidisciplinary teams staffed to the project, such as fieldwork, programming and desk research Who You Are A university degree holder with 8 + years of experience in life science or healthcare consulting . Preferential consideration will be given to candidates with experience in carrying out consulting and market research projects in the pharmaceutical area at an international/cross-country level. Able to demonstrate excellent project management, relationship-building, and client-influencing skills with an established network and referral contacts Strong capability in managing large and/or multiple projects and juggling priorities so that deadlines are met while retaining consistently high-quality outcomes Ability to contribute to business development through the identification of leads, development of proposals etc Excellent knowledge of English and of the main Microsoft Office tools (Word, Excel, Powerpoint ) Benefits We work hard to prioritise the things that matter most to you. Visit our benefits page for information on everything from perks to well-being initiatives and career enhancement. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at Similar Jobs (4) Engagement Manager - Integrated Research locations 11 Locations time type Full time posted on Posted 30+ Days Ago Principal - Integrated Research locations 6 Locations time type Full time posted on Posted 30+ Days Ago Engagement Manager, Brand & Research Solutions - EU Wide locations 8 Locations time type Full time posted on Posted 30+ Days Ago
May 18, 2024
Full time
Engagement Manager - Integrated Research page is loaded Engagement Manager - Integrated Research Apply locations London, United Kingdom Milan, Italy Munich, Bavaria, Germany Paris, France time type Full time posted on Posted 6 Days Ago job requisition id R Location: EU-Wide Real World Commercial Solutions to Create a Healthier World In RWCS we're passionate about improving the life sciences ecosystem and making decisions that accelerate innovation for a healthier world. Every day our team develops evidence-based strategies that are used in published research, clinical guidelines, and market access decisions, to improve healthcare at every touchpoint. We design and deliver Commercial Analytics, supported by our world-class proprietary data assets, solve complex client challenges through strategic consulting, and use leading edge market research techniques to support clients brand strategy, planning and measurement . We're purpose-driven problem solvers, that do what we love to make a greater impact on human health. Integrated Research We focus on listening to the customer and patient voice in multi-country studies for international pharmaceutical companies. Our team focuses on exploring and measuring what Health Care Professionals and patients say and do using different behavioural frameworks to deliver actionable i nsights a nd clear answers to our clients' business questions . We typically use IQVIA data to contextualise our research and collaborate with other IQVIA teams to provide our clients with comprehensive solutions to their business issues. The Role The Engagement Manager role in our EMEA Integrated Research team is critical for driving innovative solutions to key HQ clients based in EMEA. It is expected that the post holder will assist generating target revenues and will work with clients to provide strategic support to answer business issues, oversee the delivery of high-quality studies and generate repeat business . The post holder will focus on integrating different research solutions, such as primary and secondary intelligence, and employing the broader IQVIA offer to have meaningful discussions with clients. The Engagement Manager would be responsible for developing winning proposals for clients, evaluating and proposing different methodological solutions to the client. They also play a key role in coaching the team and supporting the developing of up and coming talent. The candidate will therefore be excited about developing new solutions and services, driving business development activities and delivering projects of the highest quality by working across different geographies . What You'll Be Doing Leading the delivery of the IR offer for key HQ clients in EMEA, deploying the right delivery resources and innovation to ensure repeat and new business is generated from major accounts Understanding clients' needs and developing high quality proposals to address those Bringing strategic thinking to client issues, developing clear actions for the client to solve their issues and acting as the trusted advisor to clients on a project basis Ensuring that offering development is scalable across different client business issues Design research solutions, including identification of relevant data assets, methodology, samples, questionnaires, discussion guides and other research tools Taking a leadership role in implementing B&IRS business vision and objectives, and support the development of the business Coaching offshore team and more junior team members Taking responsibility for a significant part of the business, achieving revenue targets Managing end to end consulting and Primary Market Research projects including coordination of multidisciplinary teams staffed to the project, such as fieldwork, programming and desk research Who You Are A university degree holder with 8 + years of experience in life science or healthcare consulting . Preferential consideration will be given to candidates with experience in carrying out consulting and market research projects in the pharmaceutical area at an international/cross-country level. Able to demonstrate excellent project management, relationship-building, and client-influencing skills with an established network and referral contacts Strong capability in managing large and/or multiple projects and juggling priorities so that deadlines are met while retaining consistently high-quality outcomes Ability to contribute to business development through the identification of leads, development of proposals etc Excellent knowledge of English and of the main Microsoft Office tools (Word, Excel, Powerpoint ) Benefits We work hard to prioritise the things that matter most to you. Visit our benefits page for information on everything from perks to well-being initiatives and career enhancement. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at Similar Jobs (4) Engagement Manager - Integrated Research locations 11 Locations time type Full time posted on Posted 30+ Days Ago Principal - Integrated Research locations 6 Locations time type Full time posted on Posted 30+ Days Ago Engagement Manager, Brand & Research Solutions - EU Wide locations 8 Locations time type Full time posted on Posted 30+ Days Ago
Service Advisor (Fixed-Term 12 Months) Stratstone Mercedes-Benz of Ayr Competitive salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone Mercedes-Benz o click apply for full job details
May 18, 2024
Full time
Service Advisor (Fixed-Term 12 Months) Stratstone Mercedes-Benz of Ayr Competitive salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone Mercedes-Benz o click apply for full job details
Senior Service Advisor Stratstone Jaguar Land Rover Stockton Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? The click apply for full job details
May 18, 2024
Full time
Senior Service Advisor Stratstone Jaguar Land Rover Stockton Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? The click apply for full job details
Assistant Store Manager Cambridge Permanent Position Great opportunity to work as Assistant Store Manager for a high profile , well-loved brand based out of Cambridge. We need somebody that can coach and develop others in their team - enabling them to deliver exceptional customer service and upsell our awesome products in store. Your Role: Support the running of our retail stores and achieve KPI's Ensure we always deliver unbeatable customer service and leading by example Support a team in encouraging customers to enjoy our products - ensuring Advisors drive sales Provide day to day operational assistance to the Store Manager Coaching and developing your team to achieve high performance you'll have the opportunity to develop your career to Store Manager and beyond and really kick your career up a level. Your Experience : Working in a store management team to organise and support a team A passion for customer service and leading by example Experience working to and exceeding sales targets and KPI's Experiencing managing a team and focusing on development " If interested and to know more about the role, please share you CV with me - (url removed) " Project People is acting as an Employment Agency in relation to this vacancy.
May 18, 2024
Full time
Assistant Store Manager Cambridge Permanent Position Great opportunity to work as Assistant Store Manager for a high profile , well-loved brand based out of Cambridge. We need somebody that can coach and develop others in their team - enabling them to deliver exceptional customer service and upsell our awesome products in store. Your Role: Support the running of our retail stores and achieve KPI's Ensure we always deliver unbeatable customer service and leading by example Support a team in encouraging customers to enjoy our products - ensuring Advisors drive sales Provide day to day operational assistance to the Store Manager Coaching and developing your team to achieve high performance you'll have the opportunity to develop your career to Store Manager and beyond and really kick your career up a level. Your Experience : Working in a store management team to organise and support a team A passion for customer service and leading by example Experience working to and exceeding sales targets and KPI's Experiencing managing a team and focusing on development " If interested and to know more about the role, please share you CV with me - (url removed) " Project People is acting as an Employment Agency in relation to this vacancy.
New opportunity not to be missed ! Vantage are looking for a Parts Advisor to join our team based in Toyota & Kia Scarborough . In return you will receive a competitive starting salary of £27,682.40 per annum including OTE plus excellent benefits! At Vantage we have built carefully on our recent success and we are proud to operate in thirteen locations across Yorkshire and Lancashire representing Toyota, Le click apply for full job details
May 18, 2024
Full time
New opportunity not to be missed ! Vantage are looking for a Parts Advisor to join our team based in Toyota & Kia Scarborough . In return you will receive a competitive starting salary of £27,682.40 per annum including OTE plus excellent benefits! At Vantage we have built carefully on our recent success and we are proud to operate in thirteen locations across Yorkshire and Lancashire representing Toyota, Le click apply for full job details
Your new company This consultancy firm specialising in tax, accounting, and finance, use their knowledge and expertise to ensure all clients are informed and kept up to date regarding compliance and regulatory changes. Supporting their customers over the phone or via email and providing excellent services in as little as 30 minutes, is the reason why this client works with over 5000 customers, ranging from small independent firms to those in the Top 100. This is a great opportunity to become a member of the VAT team and support clients. Your new role Within your new role, you will work within a very supportive team of advisors and consultants assisting customers with their VAT issues over the phone. You will be providing these customers with full and factually correct advice, completing research where deemed necessary to do so. You will be providing knowledge in line with current legislation, ensuring your answers are clearly communicated. Throughout your daily advisory work, you will also be seeking and identifying new business development opportunities. What you'll need to succeed In order to be successful, you will have good and presentable VAT skills and knowledge from any professional VAT background. You will have a drive to achieve your best, and genuinely enjoy working with customers needing advice. You will enjoy problem-solving and be happy to carry out research and develop yourself further where necessary. What you'll get in return In return, the company will offer you a competitive salary, and a great benefits package including access to an employee assistance programme, profit share, and rewards. You will also be working for a multi-award winning company, in a brand new, state-of-the-art office, with a supportive team and an environment encouraging growth and progression (for example by giving you access to CPD qualifications). Along with a range of activities to participate in every month, such as Bakers Breakfast and celebratory events. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 18, 2024
Full time
Your new company This consultancy firm specialising in tax, accounting, and finance, use their knowledge and expertise to ensure all clients are informed and kept up to date regarding compliance and regulatory changes. Supporting their customers over the phone or via email and providing excellent services in as little as 30 minutes, is the reason why this client works with over 5000 customers, ranging from small independent firms to those in the Top 100. This is a great opportunity to become a member of the VAT team and support clients. Your new role Within your new role, you will work within a very supportive team of advisors and consultants assisting customers with their VAT issues over the phone. You will be providing these customers with full and factually correct advice, completing research where deemed necessary to do so. You will be providing knowledge in line with current legislation, ensuring your answers are clearly communicated. Throughout your daily advisory work, you will also be seeking and identifying new business development opportunities. What you'll need to succeed In order to be successful, you will have good and presentable VAT skills and knowledge from any professional VAT background. You will have a drive to achieve your best, and genuinely enjoy working with customers needing advice. You will enjoy problem-solving and be happy to carry out research and develop yourself further where necessary. What you'll get in return In return, the company will offer you a competitive salary, and a great benefits package including access to an employee assistance programme, profit share, and rewards. You will also be working for a multi-award winning company, in a brand new, state-of-the-art office, with a supportive team and an environment encouraging growth and progression (for example by giving you access to CPD qualifications). Along with a range of activities to participate in every month, such as Bakers Breakfast and celebratory events. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
If you're searching for a role in Australia, New Zealand or Asia (excluding India), click here Our Central Funding Hub Technology team has an opportunity for an energetic and dynamic Python / C++ solutions developer. The team work closely with the business and the engineering in envisioning, designing and implementing ways to improve and enhance workflow and processes. This is an excellent opportunity to develop technical skills in niche areas. At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes. What role will you play? You will be interacting with the Central Funding Hub business team on a daily basis to apply both short term and long-term solutions to their requests, and to look for ways to continuously streamline, visualize and improve efficiency of their workflow. Working within an agile team of other business aligned engineers, you will be integral to extending existing execution frameworks and developing new solutions. What you offer Proficiency in Python development. Proficiency in C++ is preferred. Basic understanding of fixed income products - Bonds, Repos, Swaps etc. - is preferred but not mandatory. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include: Hybrid and flexible working arrangements One wellbeing leave day per year and minimum 25 days of annual leave. Primary carers are eligible for minimum 20 weeks paid leave and minimum 6 weeks for secondary carer Paid volunteer leave and donation matching Range of benefits to support your physical, psychological and financial wellbeing Employee Assistance Program Recognition and service awards About the Corporate Operations Group In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation. Our commitment to Diversity, Equity and Inclusion We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief. A career at Macquarie means you'll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world-whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we're empowering people to innovate and invest for a better future. Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment. Job no: COG-976606 Work type: Permanent - Full time Location: London Category: Senior, Technology Group: Corporate Operations Group Division: Technology Recruiter: Rob Evans Opening Date: 16/5/2024
May 18, 2024
Full time
If you're searching for a role in Australia, New Zealand or Asia (excluding India), click here Our Central Funding Hub Technology team has an opportunity for an energetic and dynamic Python / C++ solutions developer. The team work closely with the business and the engineering in envisioning, designing and implementing ways to improve and enhance workflow and processes. This is an excellent opportunity to develop technical skills in niche areas. At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes. What role will you play? You will be interacting with the Central Funding Hub business team on a daily basis to apply both short term and long-term solutions to their requests, and to look for ways to continuously streamline, visualize and improve efficiency of their workflow. Working within an agile team of other business aligned engineers, you will be integral to extending existing execution frameworks and developing new solutions. What you offer Proficiency in Python development. Proficiency in C++ is preferred. Basic understanding of fixed income products - Bonds, Repos, Swaps etc. - is preferred but not mandatory. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include: Hybrid and flexible working arrangements One wellbeing leave day per year and minimum 25 days of annual leave. Primary carers are eligible for minimum 20 weeks paid leave and minimum 6 weeks for secondary carer Paid volunteer leave and donation matching Range of benefits to support your physical, psychological and financial wellbeing Employee Assistance Program Recognition and service awards About the Corporate Operations Group In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation. Our commitment to Diversity, Equity and Inclusion We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief. A career at Macquarie means you'll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world-whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we're empowering people to innovate and invest for a better future. Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment. Job no: COG-976606 Work type: Permanent - Full time Location: London Category: Senior, Technology Group: Corporate Operations Group Division: Technology Recruiter: Rob Evans Opening Date: 16/5/2024
Client Management Apprentice Programme Closing Date: 20th May 2024 We're hiring in Leeds and Manchester! Join Aon as a Client Management Apprentice and you'll provide vital support to senior team members in their client management activities, ensuring employers pension schemes are run efficiently and professionally. We recognise the learning, development, and social value for our Early Career colleagues of being in the office environment from the start of their programme. All our apprentices will spend most of their time in the office and occasional time working from home. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Wealth Solutions: Client Management Hundreds of UK employers, from FTSE 100 companies to smaller firms, turn to our Retirement and Investment Business for advice in many areas of running a pension scheme - making theirs more effective, reviewing fund managers, communicating benefit changes, or reducing costs. Everything we do at Aon is built around delivering great client service and value. Your role will be no different. As a Client Management Apprentice, you'll get involved in a full range of client issues and learn the skills needed to become a valued advisor to our clients. If you can demonstrate a real passion for customer service, you can make an immediate impact. What your day could look like: Supporting the delivery of client plans and project management Assisting in day-to-day retirement services, including drafting reports and newsletters for trustees Attending and planning face-to-face client meetings or conference calls, taking minutes, and managing the follow up actions Playing an active part in delivering client satisfaction, retention and profitability Carrying out administrative tasks contributing to the retirement and investment consulting process Inputting data accurately to maintain management information Your Development As an Aon Apprentice you will be enrolled onto our development Programme when you join. This programme is built around 3 core elements : Business learning - on the job learning and experiences giving you the opportunity to develop your knowledge and understanding of the team and solution line you have joined Centralised learning - UK apprentices complete in an Aon Induction, monthly webinars, business skills training and workshops; all designed to help you develop your knowledge of Aon, build your confidence and your network across our business Professional Qualifications - we want you to be as successful as possible, so we'll fully support your study towards your professional qualification with the Pensions Management Institute through the level 4 Junior Management Consultant programme. A Junior Management Consultant plays a critical role in managing the day-to-day operation of workplace pension schemes who is likely to be involved in a variety of tasks supporting more senior consultants. To support you as you study for your exams, you'll receive paid study leave, plus access to an extensive range of study and tuition materials provided by the PMI. Building Relationships With Aon business leaders playing an active role in our development, you're encouraged to make the most of every networking opportunity open to you. The early relationships you build will include: Your Apprentice network - you'll meet Apprentices from all areas of Aon in the UK, helping you navigate our business and grow a support network from day one. Your mentor - an experienced colleague who can help you out with career guidance, specific issues or any general thoughts or queries you have. Business seniors - many experienced colleagues will be actively interested and involved in your development. The Early Careers Team - here to help smooth the way, open doors and advise you on developing your knowledge, skills and prospects. Your career beyond your Apprenticeship Once you've completed the formal apprenticeship programme, you'll continue to receive lots of support at Aon. We would expect you to be promotion ready within 24 months and you will continue to grow your career at Aon. You will also be able to continue your studies within the Junior Management Consultant career path. Alongside the interactive development programme we've mentioned above, you'll have the chance to explore different career paths. Once you have completed your 18-month Apprenticeship, your training and development doesn't stop there, you will continue your professional development taking on more client responsibilities. Next Steps If you are interested in this apprenticeship programme and would like to apply, here are some things to help you: Entry Requirements: 104 UCAS points from your top 3 A Levels (or equivalent) or 260 UCAS points for exams sat prior to 2017 (excluding General Studies) i.e. BCC Five grade A - C GCSEs including Maths and English What are we looking for? Motivation and ambition - you will need to be able to articulate why you want to join the Client Management Apprenticeship Understand the value of and be passionate about delivering excellent Client Service
May 18, 2024
Full time
Client Management Apprentice Programme Closing Date: 20th May 2024 We're hiring in Leeds and Manchester! Join Aon as a Client Management Apprentice and you'll provide vital support to senior team members in their client management activities, ensuring employers pension schemes are run efficiently and professionally. We recognise the learning, development, and social value for our Early Career colleagues of being in the office environment from the start of their programme. All our apprentices will spend most of their time in the office and occasional time working from home. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Wealth Solutions: Client Management Hundreds of UK employers, from FTSE 100 companies to smaller firms, turn to our Retirement and Investment Business for advice in many areas of running a pension scheme - making theirs more effective, reviewing fund managers, communicating benefit changes, or reducing costs. Everything we do at Aon is built around delivering great client service and value. Your role will be no different. As a Client Management Apprentice, you'll get involved in a full range of client issues and learn the skills needed to become a valued advisor to our clients. If you can demonstrate a real passion for customer service, you can make an immediate impact. What your day could look like: Supporting the delivery of client plans and project management Assisting in day-to-day retirement services, including drafting reports and newsletters for trustees Attending and planning face-to-face client meetings or conference calls, taking minutes, and managing the follow up actions Playing an active part in delivering client satisfaction, retention and profitability Carrying out administrative tasks contributing to the retirement and investment consulting process Inputting data accurately to maintain management information Your Development As an Aon Apprentice you will be enrolled onto our development Programme when you join. This programme is built around 3 core elements : Business learning - on the job learning and experiences giving you the opportunity to develop your knowledge and understanding of the team and solution line you have joined Centralised learning - UK apprentices complete in an Aon Induction, monthly webinars, business skills training and workshops; all designed to help you develop your knowledge of Aon, build your confidence and your network across our business Professional Qualifications - we want you to be as successful as possible, so we'll fully support your study towards your professional qualification with the Pensions Management Institute through the level 4 Junior Management Consultant programme. A Junior Management Consultant plays a critical role in managing the day-to-day operation of workplace pension schemes who is likely to be involved in a variety of tasks supporting more senior consultants. To support you as you study for your exams, you'll receive paid study leave, plus access to an extensive range of study and tuition materials provided by the PMI. Building Relationships With Aon business leaders playing an active role in our development, you're encouraged to make the most of every networking opportunity open to you. The early relationships you build will include: Your Apprentice network - you'll meet Apprentices from all areas of Aon in the UK, helping you navigate our business and grow a support network from day one. Your mentor - an experienced colleague who can help you out with career guidance, specific issues or any general thoughts or queries you have. Business seniors - many experienced colleagues will be actively interested and involved in your development. The Early Careers Team - here to help smooth the way, open doors and advise you on developing your knowledge, skills and prospects. Your career beyond your Apprenticeship Once you've completed the formal apprenticeship programme, you'll continue to receive lots of support at Aon. We would expect you to be promotion ready within 24 months and you will continue to grow your career at Aon. You will also be able to continue your studies within the Junior Management Consultant career path. Alongside the interactive development programme we've mentioned above, you'll have the chance to explore different career paths. Once you have completed your 18-month Apprenticeship, your training and development doesn't stop there, you will continue your professional development taking on more client responsibilities. Next Steps If you are interested in this apprenticeship programme and would like to apply, here are some things to help you: Entry Requirements: 104 UCAS points from your top 3 A Levels (or equivalent) or 260 UCAS points for exams sat prior to 2017 (excluding General Studies) i.e. BCC Five grade A - C GCSEs including Maths and English What are we looking for? Motivation and ambition - you will need to be able to articulate why you want to join the Client Management Apprenticeship Understand the value of and be passionate about delivering excellent Client Service
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Harold Wood. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
May 18, 2024
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Harold Wood. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Language Matters has a new exciting opportunity for a German speaking Strategic Finance Analyst to join a Financial Advisory Firm in Central London. This is an exciting time to join them as they continue to grow in the DACH and EMEA regions. Following this business growth and successful acquisitions, our client is looking for a native German speaker with Business/Finance or Accounting studies and great attention to detail. You would be working closely with their DACH Finance Business Partners to drive finance support to senior stakeholders. This is a 6 month fixed-term contract based in London, UK. Your responsibilities will include: Supporting Finance Managers & Directors with financial management of their clients Following projects from start to finish whilst dealing with senior stakeholders Reviewing agreements, invoices, expenses and budget Handling sensitive information and urgent emails and calls About you: If you have strong customer service and influencing skills, speak native German and have previous experience working in Finance or a Business/Finance/Accounting Degree, this is the role for you! Profile: Native level of German and fluent English Previous experience in finance or studies in Business/Finance/Accounting High attention to detail Strong customer service attitude Logical thinker with great numerical skills Good interpersonal skills to deal with senior stakeholders To apply, please send your CV in English and in Word format to Nina. languagematters is acting as an employment agency in relation to this vacancy.
May 18, 2024
Contractor
Language Matters has a new exciting opportunity for a German speaking Strategic Finance Analyst to join a Financial Advisory Firm in Central London. This is an exciting time to join them as they continue to grow in the DACH and EMEA regions. Following this business growth and successful acquisitions, our client is looking for a native German speaker with Business/Finance or Accounting studies and great attention to detail. You would be working closely with their DACH Finance Business Partners to drive finance support to senior stakeholders. This is a 6 month fixed-term contract based in London, UK. Your responsibilities will include: Supporting Finance Managers & Directors with financial management of their clients Following projects from start to finish whilst dealing with senior stakeholders Reviewing agreements, invoices, expenses and budget Handling sensitive information and urgent emails and calls About you: If you have strong customer service and influencing skills, speak native German and have previous experience working in Finance or a Business/Finance/Accounting Degree, this is the role for you! Profile: Native level of German and fluent English Previous experience in finance or studies in Business/Finance/Accounting High attention to detail Strong customer service attitude Logical thinker with great numerical skills Good interpersonal skills to deal with senior stakeholders To apply, please send your CV in English and in Word format to Nina. languagematters is acting as an employment agency in relation to this vacancy.
Salary: National minimum wage plus Veolia benefits Hours: 40 hours per week Location: Office based - Cannock Staffordshire When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Responding to customer enquiries in a professional and timely manner using various channels of communication. Positively impact our overall customer satisfaction scores and encourage retention. Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction. Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours. Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams. Adhere to GDPR legislation with regard to the processing of personal and confidential information. What are we looking for? A commitment to providing an excellent customer service experience. GCSE in Maths and English C+ or equivalent. Excellent communication and interpersonal skills. Negotiating and influencing skills. Attention to detail and the ability to multitask. Proven ability to work under pressure. Able to work as part of a team. Working knowledge of Google Office Applications and willingness to learn new systems. Good planning and organisational skills. Business and commercial awareness. Wha's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
May 18, 2024
Contractor
Salary: National minimum wage plus Veolia benefits Hours: 40 hours per week Location: Office based - Cannock Staffordshire When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Responding to customer enquiries in a professional and timely manner using various channels of communication. Positively impact our overall customer satisfaction scores and encourage retention. Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction. Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours. Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams. Adhere to GDPR legislation with regard to the processing of personal and confidential information. What are we looking for? A commitment to providing an excellent customer service experience. GCSE in Maths and English C+ or equivalent. Excellent communication and interpersonal skills. Negotiating and influencing skills. Attention to detail and the ability to multitask. Proven ability to work under pressure. Able to work as part of a team. Working knowledge of Google Office Applications and willingness to learn new systems. Good planning and organisational skills. Business and commercial awareness. Wha's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
The role of Care Support Advisor is a newly created sales role within our Shared Services Hub. Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of re homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey. The role: The Care Support Advisor will provide a professional and empathetic service to external callers always promoting what Care UK does best Adaptable to change and open to trialling new processes your contribution will be pivotal to Care UK's ongoing success in supporting the company. Key Responsibilities: Manage all external enquiries which may come in from phone calls, emails, intranet response. Delivering excellent customer service at all times Promote Care UK's services whilst recognising the needs of the customer at all times Show initiative and drive as each enquiry can be unique. Update and manage multiple systems simultaneously. What We're Looking For: Proven experience sales/customer service training background Experience within a target driven environment Team Player Adaptable to meet the needs of the customer. Why Join Care UK: Be part of a dynamic and growing organisation dedicated to providing outstanding care. Collaborate with a diverse and talented team in a supportive and inclusive environment. Enjoy a competitive salary and comprehensive benefits package. Make a meaningful impact on the lives of residents and contribute to the success of our care homes. We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!
May 18, 2024
Full time
The role of Care Support Advisor is a newly created sales role within our Shared Services Hub. Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of re homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey. The role: The Care Support Advisor will provide a professional and empathetic service to external callers always promoting what Care UK does best Adaptable to change and open to trialling new processes your contribution will be pivotal to Care UK's ongoing success in supporting the company. Key Responsibilities: Manage all external enquiries which may come in from phone calls, emails, intranet response. Delivering excellent customer service at all times Promote Care UK's services whilst recognising the needs of the customer at all times Show initiative and drive as each enquiry can be unique. Update and manage multiple systems simultaneously. What We're Looking For: Proven experience sales/customer service training background Experience within a target driven environment Team Player Adaptable to meet the needs of the customer. Why Join Care UK: Be part of a dynamic and growing organisation dedicated to providing outstanding care. Collaborate with a diverse and talented team in a supportive and inclusive environment. Enjoy a competitive salary and comprehensive benefits package. Make a meaningful impact on the lives of residents and contribute to the success of our care homes. We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!
HR Advisor Salary: 25,000 pro rata, Inside IR35 Location: Hemel Hempstead Contract: 3 months Parity Group are delighted to partner with our client, a prestigious public sector organisation, who is looking to recruit an HR Advisor with administrative experience on an initial 3-month contract. You will receive a competitive pro-rata salary of 25,000 and the contract will see you INSIDE IR35 . Your Experience: Previous HR administration and generalist UK-based experience Worked in a matrix organisation delivering administrative and operational HR support, guidance and support Experience working with HR Systems would be beneficial Proficient in MS Office, Word, Excel and Teams Able to multitask and work in a dynamic team Excellent customer service skills If you have demonstrable HR experience get in touch today with the leading consultant, Rochelle, for more information or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
May 18, 2024
Contractor
HR Advisor Salary: 25,000 pro rata, Inside IR35 Location: Hemel Hempstead Contract: 3 months Parity Group are delighted to partner with our client, a prestigious public sector organisation, who is looking to recruit an HR Advisor with administrative experience on an initial 3-month contract. You will receive a competitive pro-rata salary of 25,000 and the contract will see you INSIDE IR35 . Your Experience: Previous HR administration and generalist UK-based experience Worked in a matrix organisation delivering administrative and operational HR support, guidance and support Experience working with HR Systems would be beneficial Proficient in MS Office, Word, Excel and Teams Able to multitask and work in a dynamic team Excellent customer service skills If you have demonstrable HR experience get in touch today with the leading consultant, Rochelle, for more information or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
Customer Service Advisor Are you looking for a new opportunity!? Brook Street have the pleasure of representing a fantastic client in Peterborough. Brook Street are looking for an experienced Customer Service Advisor to join our client's enthusiastic team. The right candidate needs to ensure the highest standards of customer service is consistently delivered, you are people focused, committed and have a positive attitude. Responsibilities: Developing and maintaining relationships with portfolio of customers Ensure products are delivered on time and monitor for successful delivery Checking in with customers to make sure they are happy with product and service Liaise with production team to help resolve any issues customers are experiencing Assisting new customers with account application forms and payment terms Credit checking and monitoring customer accounts Inputting call information onto the company system General admin duties such as emailing, data entry, filing Hours Monday to Friday Office hours Salary: 24,000- 26,000 per annum If the above interests you, please APPLY!
May 18, 2024
Full time
Customer Service Advisor Are you looking for a new opportunity!? Brook Street have the pleasure of representing a fantastic client in Peterborough. Brook Street are looking for an experienced Customer Service Advisor to join our client's enthusiastic team. The right candidate needs to ensure the highest standards of customer service is consistently delivered, you are people focused, committed and have a positive attitude. Responsibilities: Developing and maintaining relationships with portfolio of customers Ensure products are delivered on time and monitor for successful delivery Checking in with customers to make sure they are happy with product and service Liaise with production team to help resolve any issues customers are experiencing Assisting new customers with account application forms and payment terms Credit checking and monitoring customer accounts Inputting call information onto the company system General admin duties such as emailing, data entry, filing Hours Monday to Friday Office hours Salary: 24,000- 26,000 per annum If the above interests you, please APPLY!