We have a great opportunity for an Assistant Site Manager to join our team within Vistry Cotswolds, at our site in Gloucester. As our Assistant Site Manager, you will help with the day-to-day delivery of site-based project or remedial work. You will assist in the control and delivery of construction projects to meet customer specifications (safety, quality, time, etc.) such that all risk, specification, and project objectives are met in full. You will assist and when required, deputise for the Site Manager to effectively motivate, support, and manage the site-based team to ensure that the required health, safety and environmental performance standards are achieved. To achieve the programme and quality requirements. To promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Complete all relevant paperwork as required. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety Desirable NVQ Level 3-4 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Valid First Aid at Work Certificate Managing all aspects of the build process Up to date knowledge of Health and Safety obligations and building legislation More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed. as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action. as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me. Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Thoroughly inspect and snag each plot prior to each key stage inspection carried out by the NHBC. Ensure all site staff are trained in and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site-based staff and ensure points raised are acted on. Arrange and attend effective site-based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Manage the recruitment and induction of new employees in line with Company best practice guide. Conduct half yearly and annual appraisals with staff and liaise with Group HR to address development needs. Meet with your team members to discuss their progress on a regular, but not less that quarterly basis. Manage disciplinary and grievance situations in line with Company policy with assistance from Group HR. Manage and report all absences in accordance with Company policy. Monitor the performance and effectiveness of direct reports. Train, develop and coach direct reports. Ensure that employees are not discriminated against or harassed or bullied at any time. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
May 19, 2024
Full time
We have a great opportunity for an Assistant Site Manager to join our team within Vistry Cotswolds, at our site in Gloucester. As our Assistant Site Manager, you will help with the day-to-day delivery of site-based project or remedial work. You will assist in the control and delivery of construction projects to meet customer specifications (safety, quality, time, etc.) such that all risk, specification, and project objectives are met in full. You will assist and when required, deputise for the Site Manager to effectively motivate, support, and manage the site-based team to ensure that the required health, safety and environmental performance standards are achieved. To achieve the programme and quality requirements. To promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Complete all relevant paperwork as required. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety Desirable NVQ Level 3-4 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Valid First Aid at Work Certificate Managing all aspects of the build process Up to date knowledge of Health and Safety obligations and building legislation More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed. as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action. as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me. Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Thoroughly inspect and snag each plot prior to each key stage inspection carried out by the NHBC. Ensure all site staff are trained in and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site-based staff and ensure points raised are acted on. Arrange and attend effective site-based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Manage the recruitment and induction of new employees in line with Company best practice guide. Conduct half yearly and annual appraisals with staff and liaise with Group HR to address development needs. Meet with your team members to discuss their progress on a regular, but not less that quarterly basis. Manage disciplinary and grievance situations in line with Company policy with assistance from Group HR. Manage and report all absences in accordance with Company policy. Monitor the performance and effectiveness of direct reports. Train, develop and coach direct reports. Ensure that employees are not discriminated against or harassed or bullied at any time. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Job Title: Dialler Manager Company: Evolution MoneyLocation: Manchester City CentreJob Type: Full-timeBasic Salary: up to 40K, OTE £50K About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. The Role: As a Dialler Manager for Evolution Money you will play a pivotal role in managing staff and external relationships within digital aggregators. Your primary responsibility will be to ensure the efficient operation of our dialler system, optimising performance to maximise conversions and enhance customer experience. Responsibilities: Dialler Management Oversee the operation of our dialler system, ensuring its optimal functionality. Implement strategies to increase productivity and efficiency in outbound call campaigns. Monitor call queues and agent performance to identify areas for improvement. Regularly update and maintain dialler configurations to align with business objectives. Staff Management Lead and manage a team of dialler agents (Mortgage Support Advisors), providing guidance, coaching, and performance feedback. Develop training programs to enhance the skills and knowledge of dialler agents. Conduct regular performance reviews and set targets to drive individual and team performance. Foster a positive and supportive work environment to encourage productivity and motivation. External Relationship Management Build and maintain strong relationships with digital aggregators and third-party partners. Collaborate with external stakeholders to optimise lead generation and conversion processes. Stay updated on industry trends and competitor strategies within the digital aggregator space. Data Analysis & Reporting Utilise data analytics tools to track and analyse dialler performance metrics. Generate regular reports on key performance indicators (KPIs) and campaign outcomes. Identify trends, patterns, and areas for improvement based on data insights. Make data-driven recommendations to enhance dialler performance and campaign effectiveness. Qualifications (minimum): Proven experience in dialler management within the financial services industry, preferably in second charge mortgage lending. Strong understanding of digital aggregator platforms and lead generation processes. Excellent leadership and people management skills, with the ability to motivate and inspire teams. Exceptional communication and negotiation abilities, both verbal and written. Proficiency in data analysis and reporting, with experience using analytics tools. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Strong attention to detail and problem-solving skills. Here's what you'll get back: Up to 25 days' annual leave + Bank Holidays Your birthday off, every year! A healthcare cash plan A contributory pensions scheme, matched up to 5% Long Service Awards Cycle to work scheme Life Assurance Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.If you need any support with completing this application, please contact us and we will be happy to assist. As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.REF-
May 19, 2024
Full time
Job Title: Dialler Manager Company: Evolution MoneyLocation: Manchester City CentreJob Type: Full-timeBasic Salary: up to 40K, OTE £50K About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. The Role: As a Dialler Manager for Evolution Money you will play a pivotal role in managing staff and external relationships within digital aggregators. Your primary responsibility will be to ensure the efficient operation of our dialler system, optimising performance to maximise conversions and enhance customer experience. Responsibilities: Dialler Management Oversee the operation of our dialler system, ensuring its optimal functionality. Implement strategies to increase productivity and efficiency in outbound call campaigns. Monitor call queues and agent performance to identify areas for improvement. Regularly update and maintain dialler configurations to align with business objectives. Staff Management Lead and manage a team of dialler agents (Mortgage Support Advisors), providing guidance, coaching, and performance feedback. Develop training programs to enhance the skills and knowledge of dialler agents. Conduct regular performance reviews and set targets to drive individual and team performance. Foster a positive and supportive work environment to encourage productivity and motivation. External Relationship Management Build and maintain strong relationships with digital aggregators and third-party partners. Collaborate with external stakeholders to optimise lead generation and conversion processes. Stay updated on industry trends and competitor strategies within the digital aggregator space. Data Analysis & Reporting Utilise data analytics tools to track and analyse dialler performance metrics. Generate regular reports on key performance indicators (KPIs) and campaign outcomes. Identify trends, patterns, and areas for improvement based on data insights. Make data-driven recommendations to enhance dialler performance and campaign effectiveness. Qualifications (minimum): Proven experience in dialler management within the financial services industry, preferably in second charge mortgage lending. Strong understanding of digital aggregator platforms and lead generation processes. Excellent leadership and people management skills, with the ability to motivate and inspire teams. Exceptional communication and negotiation abilities, both verbal and written. Proficiency in data analysis and reporting, with experience using analytics tools. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Strong attention to detail and problem-solving skills. Here's what you'll get back: Up to 25 days' annual leave + Bank Holidays Your birthday off, every year! A healthcare cash plan A contributory pensions scheme, matched up to 5% Long Service Awards Cycle to work scheme Life Assurance Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.If you need any support with completing this application, please contact us and we will be happy to assist. As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.REF-
Role: HR Administrator Location: Blackburn, BB1 2FA Hours: Full-Time Hours / 6 Months Contract Salary: £24,800 Company : EG Group What will my role look like? Our HR Operations Team is expanding and now looking to recruit a HR Administrator. In this role you will support the HR Operations function through the delivery of an efficient service to the business. This is a key role within the team with responsibility offering front line support to our colleagues and store managers and ensuring our systems and records are accurate and up to date. You will be required to organise and prioritise workload according to deadlines and the changing needs of the business and HR function. If you are looking for your initial step / step up in your HR career, this is a great opportunity to gain experience and build up your CPD. Role Duties: Monitoring the HR Coordinator communications points e.g. inbox, phone line and ticketing system, and being able to distribute emails accordingly Following company policies ensuring GDPR is maintained Responsible for employment and reference letters for all internal and external employees Keeping employee files and HR systems up to date including personal data Monitoring the leavers process taking action as necessary including responding to resignation notifications Working alongside the HR advisors to gain exposure and knowledge of all aspects of HR Collating relevant company reports as requested Collating Change to Terms data and processing accordingly via the relevant process updating policies and procedures as necessary Working on individual projects and collating data specific to a brand This list is not exhaustive and may be added to or amended from time to time. Candidate Requirements You will be a strong organiser, potentially with HR Administration experience and ready for your next move; you will be able to deal confidently with the fast pace head office environment. Support our food to go retailers, store managers and line managers and deliver to deadlines when under pressure. We are looking for a candidate that is ready to take ownership of the role, you will be given the autonomy and flexibility to do so First point of call for colleagues and store managers for advice and advising on system processes Able to deal with a variety of work in an organised, efficient manner. If you are passionate about HR, a good team player and are process driven, this could be the role for you Benefits & Rewards EG Group Discounts - up to 15% off at our stores and food to go restaurants EG Cares Benefits - exclusive discounts across 900 retailers Smart Health - 24/7 online GP access, health checks and health and wellbeing support Employee Assistance Programme - access to our Wellbeing Centre which offers emotional & practical support including free financial advice Learning & Development - access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group Waterside Café - freshly prepared meals at affordable prices Free Secure Car Parking Dress Down Fridays Prayer and Ablution Facilities Work Anniversary Rewards Free Eye Test Select & Drive: Car Leasing Scheme Who are EG Group? United Kingdom-based EG Group is a leading independent convenience retailer, which has established partnerships with global brands such as Starbucks, Cinnabon, Subway, Greggs, and SPAR, as well as a focused portfolio of proprietary brands. The business has an established pedigree of delivering an excellent Grocery & Merchandise, Foodservice and Fuel proposition in all the markets in which it operates and currently employs more than 50,000 colleagues working in over 6,600 sites across the UK&I, Europe, USA and Australia. The group has enjoyed significant growth, with 2021 revenues exceeding $26bn as well as serving over one billion customers annually. Please note, the successful applicant will be subject to a completed DBS check which will be funded by EG Group.
May 19, 2024
Full time
Role: HR Administrator Location: Blackburn, BB1 2FA Hours: Full-Time Hours / 6 Months Contract Salary: £24,800 Company : EG Group What will my role look like? Our HR Operations Team is expanding and now looking to recruit a HR Administrator. In this role you will support the HR Operations function through the delivery of an efficient service to the business. This is a key role within the team with responsibility offering front line support to our colleagues and store managers and ensuring our systems and records are accurate and up to date. You will be required to organise and prioritise workload according to deadlines and the changing needs of the business and HR function. If you are looking for your initial step / step up in your HR career, this is a great opportunity to gain experience and build up your CPD. Role Duties: Monitoring the HR Coordinator communications points e.g. inbox, phone line and ticketing system, and being able to distribute emails accordingly Following company policies ensuring GDPR is maintained Responsible for employment and reference letters for all internal and external employees Keeping employee files and HR systems up to date including personal data Monitoring the leavers process taking action as necessary including responding to resignation notifications Working alongside the HR advisors to gain exposure and knowledge of all aspects of HR Collating relevant company reports as requested Collating Change to Terms data and processing accordingly via the relevant process updating policies and procedures as necessary Working on individual projects and collating data specific to a brand This list is not exhaustive and may be added to or amended from time to time. Candidate Requirements You will be a strong organiser, potentially with HR Administration experience and ready for your next move; you will be able to deal confidently with the fast pace head office environment. Support our food to go retailers, store managers and line managers and deliver to deadlines when under pressure. We are looking for a candidate that is ready to take ownership of the role, you will be given the autonomy and flexibility to do so First point of call for colleagues and store managers for advice and advising on system processes Able to deal with a variety of work in an organised, efficient manner. If you are passionate about HR, a good team player and are process driven, this could be the role for you Benefits & Rewards EG Group Discounts - up to 15% off at our stores and food to go restaurants EG Cares Benefits - exclusive discounts across 900 retailers Smart Health - 24/7 online GP access, health checks and health and wellbeing support Employee Assistance Programme - access to our Wellbeing Centre which offers emotional & practical support including free financial advice Learning & Development - access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group Waterside Café - freshly prepared meals at affordable prices Free Secure Car Parking Dress Down Fridays Prayer and Ablution Facilities Work Anniversary Rewards Free Eye Test Select & Drive: Car Leasing Scheme Who are EG Group? United Kingdom-based EG Group is a leading independent convenience retailer, which has established partnerships with global brands such as Starbucks, Cinnabon, Subway, Greggs, and SPAR, as well as a focused portfolio of proprietary brands. The business has an established pedigree of delivering an excellent Grocery & Merchandise, Foodservice and Fuel proposition in all the markets in which it operates and currently employs more than 50,000 colleagues working in over 6,600 sites across the UK&I, Europe, USA and Australia. The group has enjoyed significant growth, with 2021 revenues exceeding $26bn as well as serving over one billion customers annually. Please note, the successful applicant will be subject to a completed DBS check which will be funded by EG Group.
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
May 18, 2024
Full time
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
Job role: Customer Service Advisor Location: Leeds City Centre Salary: £24,000 - £27,000 based on experience, plus performance-related bonus and benefits Job Type: Full-time or Part-time Hours: 37.5-hour week for full-time positions, Monday to Friday. Holiday Entitlement: 20 days holiday plus bank holidays (increasing with service, pro-rated for part-time roles). Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and vibrant environment? If so, we are looking for a dedicated Customer Service Advisor to join a dedicated team. Role Overview: As a Customer Service Advisor, you will play a crucial role in delivering outstanding service to valued customers. Working alongside a highly motivated team, you will handle daily orders, enquiries, and complaints with professionalism and efficiency. Key Responsibilities: Provide excellent customer service in line with high service standards. Process daily orders and respond to customer enquiries via telephone and email. Handle customer queries, complaints, and operational irregularities with care and follow-up. Liaise with other departments to ensure effective resolution of issues. Inform customers about products and services. Offer advice and provide alternatives when necessary. Assist in other departments as needed. Set up new customer accounts. Requirements: Education to GCSE level in Maths and English. 2 years of customer service experience preferred. PC literacy. Ability to work both independently and as part of a team. Strong oral and written communication skills, with a pleasant telephone manner. Hardworking and diligent nature. Ability to handle customer interactions calmly and efficiently. If you are a switched-on, dynamic individual with a passion for customer service, we want to hear from you! Apply now to join the team! Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes only. We often work with third parties who may contact you about this role. Our full Privacy Policy is available at key-appointments.
May 18, 2024
Full time
Job role: Customer Service Advisor Location: Leeds City Centre Salary: £24,000 - £27,000 based on experience, plus performance-related bonus and benefits Job Type: Full-time or Part-time Hours: 37.5-hour week for full-time positions, Monday to Friday. Holiday Entitlement: 20 days holiday plus bank holidays (increasing with service, pro-rated for part-time roles). Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and vibrant environment? If so, we are looking for a dedicated Customer Service Advisor to join a dedicated team. Role Overview: As a Customer Service Advisor, you will play a crucial role in delivering outstanding service to valued customers. Working alongside a highly motivated team, you will handle daily orders, enquiries, and complaints with professionalism and efficiency. Key Responsibilities: Provide excellent customer service in line with high service standards. Process daily orders and respond to customer enquiries via telephone and email. Handle customer queries, complaints, and operational irregularities with care and follow-up. Liaise with other departments to ensure effective resolution of issues. Inform customers about products and services. Offer advice and provide alternatives when necessary. Assist in other departments as needed. Set up new customer accounts. Requirements: Education to GCSE level in Maths and English. 2 years of customer service experience preferred. PC literacy. Ability to work both independently and as part of a team. Strong oral and written communication skills, with a pleasant telephone manner. Hardworking and diligent nature. Ability to handle customer interactions calmly and efficiently. If you are a switched-on, dynamic individual with a passion for customer service, we want to hear from you! Apply now to join the team! Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes only. We often work with third parties who may contact you about this role. Our full Privacy Policy is available at key-appointments.
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
May 18, 2024
Full time
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
Customer Service Advisor Bracknell up to 28,000 + bonus Mon - Fri 08:00- 5:30 and 1 in 4 Saturday mornings (08:00-12:00) Permanent To be considered for this role, we ask that applicants truly ARE driven by delivering SUPERB levels of customer service. Perhaps you have been working in retail OR a call centre role and are ready to progress your career? Whatever your background, our Client is willing to train the right person but the key is being someone who is genuinely passionate about delivering excellent Customer Service Our Client, based in Bracknell and in the Automotive industry, are reasonably new to this area and are out to prove themselves! They form part of a group of other, well-established sites within the county of Surrey. At its heart, this is a family run organisation that has stood the test of time and is now owned and run by the original owner's son. They have a new and exciting opportunity for a CSA to join their team and we are looking to engage with candidates who are truly passionate about delivering superb levels of customer service. The role: Dealing with a variety of customers by phone, email and face to face on a daily basis Welcoming the customer to the business by phone and being their main point of contact throughout the life-cycle of their journey Delivering high levels of customer service at every stage Coordinating and arranging collections of vehicles and delivering the vehicle back to the customer's home, in certain instances Ensuring that customers expectations are met at all times The person: Truly passionate about delivering high levels of customer service Ability to learn systems Ability to work in a fast-paced working environment, on occasions challenging Problem solver - someone who can think outside of the box A true team player In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
May 18, 2024
Full time
Customer Service Advisor Bracknell up to 28,000 + bonus Mon - Fri 08:00- 5:30 and 1 in 4 Saturday mornings (08:00-12:00) Permanent To be considered for this role, we ask that applicants truly ARE driven by delivering SUPERB levels of customer service. Perhaps you have been working in retail OR a call centre role and are ready to progress your career? Whatever your background, our Client is willing to train the right person but the key is being someone who is genuinely passionate about delivering excellent Customer Service Our Client, based in Bracknell and in the Automotive industry, are reasonably new to this area and are out to prove themselves! They form part of a group of other, well-established sites within the county of Surrey. At its heart, this is a family run organisation that has stood the test of time and is now owned and run by the original owner's son. They have a new and exciting opportunity for a CSA to join their team and we are looking to engage with candidates who are truly passionate about delivering superb levels of customer service. The role: Dealing with a variety of customers by phone, email and face to face on a daily basis Welcoming the customer to the business by phone and being their main point of contact throughout the life-cycle of their journey Delivering high levels of customer service at every stage Coordinating and arranging collections of vehicles and delivering the vehicle back to the customer's home, in certain instances Ensuring that customers expectations are met at all times The person: Truly passionate about delivering high levels of customer service Ability to learn systems Ability to work in a fast-paced working environment, on occasions challenging Problem solver - someone who can think outside of the box A true team player In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
Installer £50,000 - £70,000+ APPLY NOW AND JOIN US FOR A VIRTUAL 1 HOUR DISCOVERY SESSION. Take the first step to discover why over 240 people successfully run a Hillarys advisor business, in and around London and over 1,200 nationwide. Continued growth means we have opportunities for Installers to work remotely, in and around London. Hillarys is part of Hunter Douglas UK, which means there are opportunities to development your business further working with different brands locally, boosting your earning potential. Would you like an additional income or are you looking for a change in career? Our installers enjoy high earnings, alongside flexible working that works with their lifestyle. Most have no experience installing blinds, curtains and shutters, but are competent at DIY. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed. With over 50 years' experience supporting people to create a career they love, that works with their lifestyle; it has never been a better time to find out more. Apply today and join us virtually at a Discovery Session. With daytime, evening and weekend sessions available, we want to make it easy for you to find out more. This no obligation session gives you the opportunity to hear from and ask questions to our Advisors, Trainers and Business Development Managers. You will see our award winning training facilities, hear about our unrivalled support package and see how we continually invest in developing products, services and marketing to attract and keep Hillarys customers. Working in your local area, running a business remotely, you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service With continued support, you can enjoy high earning potential doing a role you love, which works with your lifestyle. Work for yourself, not by yourself - All the benefits of being self-employed with the support of the market leading national brand: We invest in advertising, attracting customers that are in the market for blinds, curtains, shutters and awnings. This means you can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business remotely, from home. With over 50 years' experience, we will support you every step of the way. With dedicated support from our Field Advocate's, Business Development Manager's and Local Account Manager's. As a Local Hillarys Advisor, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence Be competent in DIY We support you to ensure you are able to deliver a professional service from your very first day and have created the complete starter package and a range of payment options to spread the cost of these essential tools. An investment of £2750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. REGISTER YOUR INTEREST NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION.
May 18, 2024
Full time
Installer £50,000 - £70,000+ APPLY NOW AND JOIN US FOR A VIRTUAL 1 HOUR DISCOVERY SESSION. Take the first step to discover why over 240 people successfully run a Hillarys advisor business, in and around London and over 1,200 nationwide. Continued growth means we have opportunities for Installers to work remotely, in and around London. Hillarys is part of Hunter Douglas UK, which means there are opportunities to development your business further working with different brands locally, boosting your earning potential. Would you like an additional income or are you looking for a change in career? Our installers enjoy high earnings, alongside flexible working that works with their lifestyle. Most have no experience installing blinds, curtains and shutters, but are competent at DIY. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed. With over 50 years' experience supporting people to create a career they love, that works with their lifestyle; it has never been a better time to find out more. Apply today and join us virtually at a Discovery Session. With daytime, evening and weekend sessions available, we want to make it easy for you to find out more. This no obligation session gives you the opportunity to hear from and ask questions to our Advisors, Trainers and Business Development Managers. You will see our award winning training facilities, hear about our unrivalled support package and see how we continually invest in developing products, services and marketing to attract and keep Hillarys customers. Working in your local area, running a business remotely, you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service With continued support, you can enjoy high earning potential doing a role you love, which works with your lifestyle. Work for yourself, not by yourself - All the benefits of being self-employed with the support of the market leading national brand: We invest in advertising, attracting customers that are in the market for blinds, curtains, shutters and awnings. This means you can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business remotely, from home. With over 50 years' experience, we will support you every step of the way. With dedicated support from our Field Advocate's, Business Development Manager's and Local Account Manager's. As a Local Hillarys Advisor, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence Be competent in DIY We support you to ensure you are able to deliver a professional service from your very first day and have created the complete starter package and a range of payment options to spread the cost of these essential tools. An investment of £2750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. REGISTER YOUR INTEREST NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION.
Installer- £50,000+ earnings p/a Flexible Hours to suit you - Full and Part-Time APPLY NOW AND JOIN US FOR A VIRTUAL 1 HOUR DISCOVERY SESSION. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1200 self-employed advisors who operate locally and do just that. Continued growth means we have opportunities for Installers in your local area. Hillarys is part of Hunter Douglas UK, which means there are opportunities to development your business further working with different brands locally, boosting your earning potential. Would you like an additional income or are you looking for a change in career? Our installers enjoy high earnings, alongside flexible working that works with their lifestyle. Most have no experience installing blinds, curtains and shutters, but are competent at DIY. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed. With over 50 years' experience supporting people to create a career they love, that works with their lifestyle; it has never been a better time to find out more. Apply today and join us virtually at a Discovery Session. With daytime, evening and weekend sessions available, we want to make it easy for you to find out more. This no obligation session gives you the opportunity to hear from and ask questions to our Advisors, Trainers and Business Development Managers. You will see our award winning training facilities, hear about our unrivalled support package and see how we continually invest in developing products, services and marketing to attract and keep Hillarys customers. Working in your local area, running a business remotely, you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service With continued support, you can enjoy high earning potential doing a role you love, which works with your lifestyle. Work for yourself, not by yourself - All the benefits of being self-employed with the support of the market leading national brand: We invest in advertising, attracting customers that are in the market for blinds, curtains, shutters and awnings. This means you can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business remotely, from home. With over 50 years' experience, we will support you every step of the way. With dedicated support from our Field Advocate's, Business Development Manager's and Local Account Manager's. As a Local Hillarys Advisor, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence Be competent in DIY We support you to ensure you are able to deliver a professional service from your very first day and have created the complete starter package and a range of payment options to spread the cost of these essential tools. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. REGISTER YOUR INTEREST NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION.
May 18, 2024
Full time
Installer- £50,000+ earnings p/a Flexible Hours to suit you - Full and Part-Time APPLY NOW AND JOIN US FOR A VIRTUAL 1 HOUR DISCOVERY SESSION. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1200 self-employed advisors who operate locally and do just that. Continued growth means we have opportunities for Installers in your local area. Hillarys is part of Hunter Douglas UK, which means there are opportunities to development your business further working with different brands locally, boosting your earning potential. Would you like an additional income or are you looking for a change in career? Our installers enjoy high earnings, alongside flexible working that works with their lifestyle. Most have no experience installing blinds, curtains and shutters, but are competent at DIY. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed. With over 50 years' experience supporting people to create a career they love, that works with their lifestyle; it has never been a better time to find out more. Apply today and join us virtually at a Discovery Session. With daytime, evening and weekend sessions available, we want to make it easy for you to find out more. This no obligation session gives you the opportunity to hear from and ask questions to our Advisors, Trainers and Business Development Managers. You will see our award winning training facilities, hear about our unrivalled support package and see how we continually invest in developing products, services and marketing to attract and keep Hillarys customers. Working in your local area, running a business remotely, you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service With continued support, you can enjoy high earning potential doing a role you love, which works with your lifestyle. Work for yourself, not by yourself - All the benefits of being self-employed with the support of the market leading national brand: We invest in advertising, attracting customers that are in the market for blinds, curtains, shutters and awnings. This means you can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business remotely, from home. With over 50 years' experience, we will support you every step of the way. With dedicated support from our Field Advocate's, Business Development Manager's and Local Account Manager's. As a Local Hillarys Advisor, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence Be competent in DIY We support you to ensure you are able to deliver a professional service from your very first day and have created the complete starter package and a range of payment options to spread the cost of these essential tools. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. REGISTER YOUR INTEREST NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION.
Fraud Advisor Up to 24-28,000 Part Time 20 hours Permanent Glasgow Do you have excellent empathy and communication skills? Love analysing data and spotting trends? Keen to move into or develop your career in a fraud role? I am recruiting for a leading company who are looking to expand their Fraud team with multiple part time Fraud Advisors. What will you be doing? Analysing data on customer accounts Identifying potential fraudulent transactions Liaising with customers to gain information Educating customers on best practice banking Protecting customers and providing excellent service Investigating fraudulent cases and deciding an outcome Escalating concerns to management What do you need to apply? Experienced within Fraud/AML is desirable Ability to work with data Knowledge of FCA regulations Confident managing a workload of cases Excellent communication skills Apply today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
May 18, 2024
Contractor
Fraud Advisor Up to 24-28,000 Part Time 20 hours Permanent Glasgow Do you have excellent empathy and communication skills? Love analysing data and spotting trends? Keen to move into or develop your career in a fraud role? I am recruiting for a leading company who are looking to expand their Fraud team with multiple part time Fraud Advisors. What will you be doing? Analysing data on customer accounts Identifying potential fraudulent transactions Liaising with customers to gain information Educating customers on best practice banking Protecting customers and providing excellent service Investigating fraudulent cases and deciding an outcome Escalating concerns to management What do you need to apply? Experienced within Fraud/AML is desirable Ability to work with data Knowledge of FCA regulations Confident managing a workload of cases Excellent communication skills Apply today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service Representative Guildford (Free parking) 26,000 - 28,000 per year DOE + Performance bonus, Hybrid working, pension scheme, 20 days holiday +BH team away days & SO MUCH MORE Monday to Friday, 9:00 AM - 5:30 PM Interviewing ASAP! Overview: Join a rapidly growing business in Guildford! Our client is seeking driven and passionate Customer Service Advisors to support their busy customer service department. Responsibilities Handle customer enquiries via phone and live chat Process sales and purchase orders with efficiency Manage delivery dates to meet customer expectation Cultivate and maintain relationships with customers and suppliers Resolve customer complaints promptly and professionally Maintain accurate records of customer interactions Collaborate with colleagues when necessary Skills/Experience: Prior experience in a Customer Service environment Excellent written and verbal English Good organisational skills Polite and friendly manner Ability to prioritise daily workload Don't miss out on this exciting opportunity! Apply now by emailing (url removed) to find out more. Please note that due to a high volume of applications, only successful candidates will be contacted. Good luck! Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 18, 2024
Full time
Customer Service Representative Guildford (Free parking) 26,000 - 28,000 per year DOE + Performance bonus, Hybrid working, pension scheme, 20 days holiday +BH team away days & SO MUCH MORE Monday to Friday, 9:00 AM - 5:30 PM Interviewing ASAP! Overview: Join a rapidly growing business in Guildford! Our client is seeking driven and passionate Customer Service Advisors to support their busy customer service department. Responsibilities Handle customer enquiries via phone and live chat Process sales and purchase orders with efficiency Manage delivery dates to meet customer expectation Cultivate and maintain relationships with customers and suppliers Resolve customer complaints promptly and professionally Maintain accurate records of customer interactions Collaborate with colleagues when necessary Skills/Experience: Prior experience in a Customer Service environment Excellent written and verbal English Good organisational skills Polite and friendly manner Ability to prioritise daily workload Don't miss out on this exciting opportunity! Apply now by emailing (url removed) to find out more. Please note that due to a high volume of applications, only successful candidates will be contacted. Good luck! Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland. They are looking for Customer Advisors to join their team in Cardiff, Reading or Perth. It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all. Sales Support Advisor Cardiff CF23, Reading RG2 or Perth P1 14.02 per hour 37-hour week Start Date: 27/05/2024 Provisional End Date: 31/03/2025 (extension possible) Training: New Starters will be required to be in the office 3 days a week during their training period. Hybrid role: After initial training period, there is an expectation to visit the office twice per week. Our Role The Sales Support department is responsible for processing all new and renewing business energy supply tenders. It supports the business energy sales teams working towards the company's ambitious goals to be the leading business energy and related services supplier. As a Sales Support Advisor your role will be diverse and dynamic, we have opportunities in areas such as pricing, contract retention, renewals, contract administration and securing contracts into our Evolve system. Responsibilities It will be your responsibility to accurately log, quote and accept high volumes of electricity and gas contracts within the commercial sector as well as ad hoc pieces of work related to the role. It is imperative you have a passion for accuracy to ensure that all work is correct, delivered on time to prospective and renewing customers, and falls within stringent compliance parameters. You will need some customer service skills to provide a flexible service to both internal and external customers. Being an excellent rapport builder and communicator is essential as you will be working with all levels. Essential Skills and Experience Previous experience in call centre environments (6 months+). Superb customer services & communication skills. A good working knowledge of Microsoft Office packages, (Word and Excel) is essential. A strong team work ethic is essential for the role to meet the fast-paced business demands as we are a growing department and change is always happening. You should be comfortable working closely with your team or independently. You should also expect to meet targets and manage your own workload. Utility Experience would be desirable but not essential. We can provide training and you'll be sure to learn a lot as a Sales Support Advisor. If you are interested in the role, and you meet the above criteria then we would like to hear from you. Please apply online today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
May 18, 2024
Seasonal
Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland. They are looking for Customer Advisors to join their team in Cardiff, Reading or Perth. It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all. Sales Support Advisor Cardiff CF23, Reading RG2 or Perth P1 14.02 per hour 37-hour week Start Date: 27/05/2024 Provisional End Date: 31/03/2025 (extension possible) Training: New Starters will be required to be in the office 3 days a week during their training period. Hybrid role: After initial training period, there is an expectation to visit the office twice per week. Our Role The Sales Support department is responsible for processing all new and renewing business energy supply tenders. It supports the business energy sales teams working towards the company's ambitious goals to be the leading business energy and related services supplier. As a Sales Support Advisor your role will be diverse and dynamic, we have opportunities in areas such as pricing, contract retention, renewals, contract administration and securing contracts into our Evolve system. Responsibilities It will be your responsibility to accurately log, quote and accept high volumes of electricity and gas contracts within the commercial sector as well as ad hoc pieces of work related to the role. It is imperative you have a passion for accuracy to ensure that all work is correct, delivered on time to prospective and renewing customers, and falls within stringent compliance parameters. You will need some customer service skills to provide a flexible service to both internal and external customers. Being an excellent rapport builder and communicator is essential as you will be working with all levels. Essential Skills and Experience Previous experience in call centre environments (6 months+). Superb customer services & communication skills. A good working knowledge of Microsoft Office packages, (Word and Excel) is essential. A strong team work ethic is essential for the role to meet the fast-paced business demands as we are a growing department and change is always happening. You should be comfortable working closely with your team or independently. You should also expect to meet targets and manage your own workload. Utility Experience would be desirable but not essential. We can provide training and you'll be sure to learn a lot as a Sales Support Advisor. If you are interested in the role, and you meet the above criteria then we would like to hear from you. Please apply online today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Salary £23,140, with formal pay progression to £24,720 Individual private health care Virtual GP service for you and your household Double matched pension scheme Based in Lincoln - potential for hybrid working after passing probation? 37 hours per week About the role Due to the progression of our existing staff, we are looking for people to be the front-line voice in our Lincoln Contact Centre. You'll be taking inbound calls from customers on a range of issues, such as blocked drains or customers opening and closing accounts. Customers are at the heart of our business; so, we need a dedicated and personable team to join our team. What do you need to be successful You don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more! Excellent communication skills A high degree of empathy to customer needs and circumstances To be confident and passionate about customer service To have resilience in dealing with difficult calls Experience of working to targets or deadlines The ability to use IT systems Adaptability and a willingness to learn Full training and mentoring package to guide you through your new career Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team. A further 5 weeks mentoring with experienced agents. Ongoing support from Team Leaders and colleagues Where will I work? Our offices are based in Lincoln and we have free on-site parking. What hours will I work? You will work an average of 37 hours per week, with shifts between Monday and Saturday, 8am to 8pm, with a 4pm finish on Saturdays. Bank holiday working will also be required. Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month. After one year to 18 months, we will undergo a preference exercise with you, to try and establish your preferred regular shift pattern, where possible. As a valued employee, as well as the above, you'll be entitled to :? An assistance line for you and your household to support with Mental and Physical health challenges Life Assurance (8x salary) Personal Accident cover (up to 5x salary)? 25 days annual leave, plus opportunity to buy or sell days (up to 5 days per year)? Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay Yearly bonus scheme? Modern, well equipped offices - including on-site canteen, free parking, bike storage, spaces for reflection and prayer, and free tea and coffee. Find out more about us at: anglianwatercareers.co.uk and anglianwater.co.uk Inclusion Community Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them. Read how our agents experience 'I love working in the Operations Call Centre, as every day brings a new challenge! All of my colleagues are great to work with and I enjoy making a difference for the customers that I speak to. The managers are always extremely supportive and fully appreciative of hard work.' - Scott? Start date: 08.07.24 Closing date: 26.05.24 For any queries, please don't hesitate to get in touch with our team at
May 18, 2024
Full time
Salary £23,140, with formal pay progression to £24,720 Individual private health care Virtual GP service for you and your household Double matched pension scheme Based in Lincoln - potential for hybrid working after passing probation? 37 hours per week About the role Due to the progression of our existing staff, we are looking for people to be the front-line voice in our Lincoln Contact Centre. You'll be taking inbound calls from customers on a range of issues, such as blocked drains or customers opening and closing accounts. Customers are at the heart of our business; so, we need a dedicated and personable team to join our team. What do you need to be successful You don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more! Excellent communication skills A high degree of empathy to customer needs and circumstances To be confident and passionate about customer service To have resilience in dealing with difficult calls Experience of working to targets or deadlines The ability to use IT systems Adaptability and a willingness to learn Full training and mentoring package to guide you through your new career Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team. A further 5 weeks mentoring with experienced agents. Ongoing support from Team Leaders and colleagues Where will I work? Our offices are based in Lincoln and we have free on-site parking. What hours will I work? You will work an average of 37 hours per week, with shifts between Monday and Saturday, 8am to 8pm, with a 4pm finish on Saturdays. Bank holiday working will also be required. Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month. After one year to 18 months, we will undergo a preference exercise with you, to try and establish your preferred regular shift pattern, where possible. As a valued employee, as well as the above, you'll be entitled to :? An assistance line for you and your household to support with Mental and Physical health challenges Life Assurance (8x salary) Personal Accident cover (up to 5x salary)? 25 days annual leave, plus opportunity to buy or sell days (up to 5 days per year)? Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay Yearly bonus scheme? Modern, well equipped offices - including on-site canteen, free parking, bike storage, spaces for reflection and prayer, and free tea and coffee. Find out more about us at: anglianwatercareers.co.uk and anglianwater.co.uk Inclusion Community Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them. Read how our agents experience 'I love working in the Operations Call Centre, as every day brings a new challenge! All of my colleagues are great to work with and I enjoy making a difference for the customers that I speak to. The managers are always extremely supportive and fully appreciative of hard work.' - Scott? Start date: 08.07.24 Closing date: 26.05.24 For any queries, please don't hesitate to get in touch with our team at
Engagement Manager - Integrated Research page is loaded Engagement Manager - Integrated Research Apply locations London, United Kingdom Milan, Italy Munich, Bavaria, Germany Paris, France time type Full time posted on Posted 6 Days Ago job requisition id R Location: EU-Wide Real World Commercial Solutions to Create a Healthier World In RWCS we're passionate about improving the life sciences ecosystem and making decisions that accelerate innovation for a healthier world. Every day our team develops evidence-based strategies that are used in published research, clinical guidelines, and market access decisions, to improve healthcare at every touchpoint. We design and deliver Commercial Analytics, supported by our world-class proprietary data assets, solve complex client challenges through strategic consulting, and use leading edge market research techniques to support clients brand strategy, planning and measurement . We're purpose-driven problem solvers, that do what we love to make a greater impact on human health. Integrated Research We focus on listening to the customer and patient voice in multi-country studies for international pharmaceutical companies. Our team focuses on exploring and measuring what Health Care Professionals and patients say and do using different behavioural frameworks to deliver actionable i nsights a nd clear answers to our clients' business questions . We typically use IQVIA data to contextualise our research and collaborate with other IQVIA teams to provide our clients with comprehensive solutions to their business issues. The Role The Engagement Manager role in our EMEA Integrated Research team is critical for driving innovative solutions to key HQ clients based in EMEA. It is expected that the post holder will assist generating target revenues and will work with clients to provide strategic support to answer business issues, oversee the delivery of high-quality studies and generate repeat business . The post holder will focus on integrating different research solutions, such as primary and secondary intelligence, and employing the broader IQVIA offer to have meaningful discussions with clients. The Engagement Manager would be responsible for developing winning proposals for clients, evaluating and proposing different methodological solutions to the client. They also play a key role in coaching the team and supporting the developing of up and coming talent. The candidate will therefore be excited about developing new solutions and services, driving business development activities and delivering projects of the highest quality by working across different geographies . What You'll Be Doing Leading the delivery of the IR offer for key HQ clients in EMEA, deploying the right delivery resources and innovation to ensure repeat and new business is generated from major accounts Understanding clients' needs and developing high quality proposals to address those Bringing strategic thinking to client issues, developing clear actions for the client to solve their issues and acting as the trusted advisor to clients on a project basis Ensuring that offering development is scalable across different client business issues Design research solutions, including identification of relevant data assets, methodology, samples, questionnaires, discussion guides and other research tools Taking a leadership role in implementing B&IRS business vision and objectives, and support the development of the business Coaching offshore team and more junior team members Taking responsibility for a significant part of the business, achieving revenue targets Managing end to end consulting and Primary Market Research projects including coordination of multidisciplinary teams staffed to the project, such as fieldwork, programming and desk research Who You Are A university degree holder with 8 + years of experience in life science or healthcare consulting . Preferential consideration will be given to candidates with experience in carrying out consulting and market research projects in the pharmaceutical area at an international/cross-country level. Able to demonstrate excellent project management, relationship-building, and client-influencing skills with an established network and referral contacts Strong capability in managing large and/or multiple projects and juggling priorities so that deadlines are met while retaining consistently high-quality outcomes Ability to contribute to business development through the identification of leads, development of proposals etc Excellent knowledge of English and of the main Microsoft Office tools (Word, Excel, Powerpoint ) Benefits We work hard to prioritise the things that matter most to you. Visit our benefits page for information on everything from perks to well-being initiatives and career enhancement. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at Similar Jobs (4) Engagement Manager - Integrated Research locations 11 Locations time type Full time posted on Posted 30+ Days Ago Principal - Integrated Research locations 6 Locations time type Full time posted on Posted 30+ Days Ago Engagement Manager, Brand & Research Solutions - EU Wide locations 8 Locations time type Full time posted on Posted 30+ Days Ago
May 18, 2024
Full time
Engagement Manager - Integrated Research page is loaded Engagement Manager - Integrated Research Apply locations London, United Kingdom Milan, Italy Munich, Bavaria, Germany Paris, France time type Full time posted on Posted 6 Days Ago job requisition id R Location: EU-Wide Real World Commercial Solutions to Create a Healthier World In RWCS we're passionate about improving the life sciences ecosystem and making decisions that accelerate innovation for a healthier world. Every day our team develops evidence-based strategies that are used in published research, clinical guidelines, and market access decisions, to improve healthcare at every touchpoint. We design and deliver Commercial Analytics, supported by our world-class proprietary data assets, solve complex client challenges through strategic consulting, and use leading edge market research techniques to support clients brand strategy, planning and measurement . We're purpose-driven problem solvers, that do what we love to make a greater impact on human health. Integrated Research We focus on listening to the customer and patient voice in multi-country studies for international pharmaceutical companies. Our team focuses on exploring and measuring what Health Care Professionals and patients say and do using different behavioural frameworks to deliver actionable i nsights a nd clear answers to our clients' business questions . We typically use IQVIA data to contextualise our research and collaborate with other IQVIA teams to provide our clients with comprehensive solutions to their business issues. The Role The Engagement Manager role in our EMEA Integrated Research team is critical for driving innovative solutions to key HQ clients based in EMEA. It is expected that the post holder will assist generating target revenues and will work with clients to provide strategic support to answer business issues, oversee the delivery of high-quality studies and generate repeat business . The post holder will focus on integrating different research solutions, such as primary and secondary intelligence, and employing the broader IQVIA offer to have meaningful discussions with clients. The Engagement Manager would be responsible for developing winning proposals for clients, evaluating and proposing different methodological solutions to the client. They also play a key role in coaching the team and supporting the developing of up and coming talent. The candidate will therefore be excited about developing new solutions and services, driving business development activities and delivering projects of the highest quality by working across different geographies . What You'll Be Doing Leading the delivery of the IR offer for key HQ clients in EMEA, deploying the right delivery resources and innovation to ensure repeat and new business is generated from major accounts Understanding clients' needs and developing high quality proposals to address those Bringing strategic thinking to client issues, developing clear actions for the client to solve their issues and acting as the trusted advisor to clients on a project basis Ensuring that offering development is scalable across different client business issues Design research solutions, including identification of relevant data assets, methodology, samples, questionnaires, discussion guides and other research tools Taking a leadership role in implementing B&IRS business vision and objectives, and support the development of the business Coaching offshore team and more junior team members Taking responsibility for a significant part of the business, achieving revenue targets Managing end to end consulting and Primary Market Research projects including coordination of multidisciplinary teams staffed to the project, such as fieldwork, programming and desk research Who You Are A university degree holder with 8 + years of experience in life science or healthcare consulting . Preferential consideration will be given to candidates with experience in carrying out consulting and market research projects in the pharmaceutical area at an international/cross-country level. Able to demonstrate excellent project management, relationship-building, and client-influencing skills with an established network and referral contacts Strong capability in managing large and/or multiple projects and juggling priorities so that deadlines are met while retaining consistently high-quality outcomes Ability to contribute to business development through the identification of leads, development of proposals etc Excellent knowledge of English and of the main Microsoft Office tools (Word, Excel, Powerpoint ) Benefits We work hard to prioritise the things that matter most to you. Visit our benefits page for information on everything from perks to well-being initiatives and career enhancement. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at Similar Jobs (4) Engagement Manager - Integrated Research locations 11 Locations time type Full time posted on Posted 30+ Days Ago Principal - Integrated Research locations 6 Locations time type Full time posted on Posted 30+ Days Ago Engagement Manager, Brand & Research Solutions - EU Wide locations 8 Locations time type Full time posted on Posted 30+ Days Ago
New opportunity not to be missed ! Vantage are looking for a Parts Advisor to join our team based in Toyota & Kia Scarborough . In return you will receive a competitive starting salary of £27,682.40 per annum including OTE plus excellent benefits! At Vantage we have built carefully on our recent success and we are proud to operate in thirteen locations across Yorkshire and Lancashire representing Toyota, Le click apply for full job details
May 18, 2024
Full time
New opportunity not to be missed ! Vantage are looking for a Parts Advisor to join our team based in Toyota & Kia Scarborough . In return you will receive a competitive starting salary of £27,682.40 per annum including OTE plus excellent benefits! At Vantage we have built carefully on our recent success and we are proud to operate in thirteen locations across Yorkshire and Lancashire representing Toyota, Le click apply for full job details
Your new company This consultancy firm specialising in tax, accounting, and finance, use their knowledge and expertise to ensure all clients are informed and kept up to date regarding compliance and regulatory changes. Supporting their customers over the phone or via email and providing excellent services in as little as 30 minutes, is the reason why this client works with over 5000 customers, ranging from small independent firms to those in the Top 100. This is a great opportunity to become a member of the VAT team and support clients. Your new role Within your new role, you will work within a very supportive team of advisors and consultants assisting customers with their VAT issues over the phone. You will be providing these customers with full and factually correct advice, completing research where deemed necessary to do so. You will be providing knowledge in line with current legislation, ensuring your answers are clearly communicated. Throughout your daily advisory work, you will also be seeking and identifying new business development opportunities. What you'll need to succeed In order to be successful, you will have good and presentable VAT skills and knowledge from any professional VAT background. You will have a drive to achieve your best, and genuinely enjoy working with customers needing advice. You will enjoy problem-solving and be happy to carry out research and develop yourself further where necessary. What you'll get in return In return, the company will offer you a competitive salary, and a great benefits package including access to an employee assistance programme, profit share, and rewards. You will also be working for a multi-award winning company, in a brand new, state-of-the-art office, with a supportive team and an environment encouraging growth and progression (for example by giving you access to CPD qualifications). Along with a range of activities to participate in every month, such as Bakers Breakfast and celebratory events. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 18, 2024
Full time
Your new company This consultancy firm specialising in tax, accounting, and finance, use their knowledge and expertise to ensure all clients are informed and kept up to date regarding compliance and regulatory changes. Supporting their customers over the phone or via email and providing excellent services in as little as 30 minutes, is the reason why this client works with over 5000 customers, ranging from small independent firms to those in the Top 100. This is a great opportunity to become a member of the VAT team and support clients. Your new role Within your new role, you will work within a very supportive team of advisors and consultants assisting customers with their VAT issues over the phone. You will be providing these customers with full and factually correct advice, completing research where deemed necessary to do so. You will be providing knowledge in line with current legislation, ensuring your answers are clearly communicated. Throughout your daily advisory work, you will also be seeking and identifying new business development opportunities. What you'll need to succeed In order to be successful, you will have good and presentable VAT skills and knowledge from any professional VAT background. You will have a drive to achieve your best, and genuinely enjoy working with customers needing advice. You will enjoy problem-solving and be happy to carry out research and develop yourself further where necessary. What you'll get in return In return, the company will offer you a competitive salary, and a great benefits package including access to an employee assistance programme, profit share, and rewards. You will also be working for a multi-award winning company, in a brand new, state-of-the-art office, with a supportive team and an environment encouraging growth and progression (for example by giving you access to CPD qualifications). Along with a range of activities to participate in every month, such as Bakers Breakfast and celebratory events. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
If you're searching for a role in Australia, New Zealand or Asia (excluding India), click here Our Central Funding Hub Technology team has an opportunity for an energetic and dynamic Python / C++ solutions developer. The team work closely with the business and the engineering in envisioning, designing and implementing ways to improve and enhance workflow and processes. This is an excellent opportunity to develop technical skills in niche areas. At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes. What role will you play? You will be interacting with the Central Funding Hub business team on a daily basis to apply both short term and long-term solutions to their requests, and to look for ways to continuously streamline, visualize and improve efficiency of their workflow. Working within an agile team of other business aligned engineers, you will be integral to extending existing execution frameworks and developing new solutions. What you offer Proficiency in Python development. Proficiency in C++ is preferred. Basic understanding of fixed income products - Bonds, Repos, Swaps etc. - is preferred but not mandatory. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include: Hybrid and flexible working arrangements One wellbeing leave day per year and minimum 25 days of annual leave. Primary carers are eligible for minimum 20 weeks paid leave and minimum 6 weeks for secondary carer Paid volunteer leave and donation matching Range of benefits to support your physical, psychological and financial wellbeing Employee Assistance Program Recognition and service awards About the Corporate Operations Group In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation. Our commitment to Diversity, Equity and Inclusion We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief. A career at Macquarie means you'll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world-whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we're empowering people to innovate and invest for a better future. Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment. Job no: COG-976606 Work type: Permanent - Full time Location: London Category: Senior, Technology Group: Corporate Operations Group Division: Technology Recruiter: Rob Evans Opening Date: 16/5/2024
May 18, 2024
Full time
If you're searching for a role in Australia, New Zealand or Asia (excluding India), click here Our Central Funding Hub Technology team has an opportunity for an energetic and dynamic Python / C++ solutions developer. The team work closely with the business and the engineering in envisioning, designing and implementing ways to improve and enhance workflow and processes. This is an excellent opportunity to develop technical skills in niche areas. At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes. What role will you play? You will be interacting with the Central Funding Hub business team on a daily basis to apply both short term and long-term solutions to their requests, and to look for ways to continuously streamline, visualize and improve efficiency of their workflow. Working within an agile team of other business aligned engineers, you will be integral to extending existing execution frameworks and developing new solutions. What you offer Proficiency in Python development. Proficiency in C++ is preferred. Basic understanding of fixed income products - Bonds, Repos, Swaps etc. - is preferred but not mandatory. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include: Hybrid and flexible working arrangements One wellbeing leave day per year and minimum 25 days of annual leave. Primary carers are eligible for minimum 20 weeks paid leave and minimum 6 weeks for secondary carer Paid volunteer leave and donation matching Range of benefits to support your physical, psychological and financial wellbeing Employee Assistance Program Recognition and service awards About the Corporate Operations Group In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation. Our commitment to Diversity, Equity and Inclusion We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief. A career at Macquarie means you'll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world-whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we're empowering people to innovate and invest for a better future. Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment. Job no: COG-976606 Work type: Permanent - Full time Location: London Category: Senior, Technology Group: Corporate Operations Group Division: Technology Recruiter: Rob Evans Opening Date: 16/5/2024
Client Management Apprentice Programme Closing Date: 20th May 2024 We're hiring in Leeds and Manchester! Join Aon as a Client Management Apprentice and you'll provide vital support to senior team members in their client management activities, ensuring employers pension schemes are run efficiently and professionally. We recognise the learning, development, and social value for our Early Career colleagues of being in the office environment from the start of their programme. All our apprentices will spend most of their time in the office and occasional time working from home. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Wealth Solutions: Client Management Hundreds of UK employers, from FTSE 100 companies to smaller firms, turn to our Retirement and Investment Business for advice in many areas of running a pension scheme - making theirs more effective, reviewing fund managers, communicating benefit changes, or reducing costs. Everything we do at Aon is built around delivering great client service and value. Your role will be no different. As a Client Management Apprentice, you'll get involved in a full range of client issues and learn the skills needed to become a valued advisor to our clients. If you can demonstrate a real passion for customer service, you can make an immediate impact. What your day could look like: Supporting the delivery of client plans and project management Assisting in day-to-day retirement services, including drafting reports and newsletters for trustees Attending and planning face-to-face client meetings or conference calls, taking minutes, and managing the follow up actions Playing an active part in delivering client satisfaction, retention and profitability Carrying out administrative tasks contributing to the retirement and investment consulting process Inputting data accurately to maintain management information Your Development As an Aon Apprentice you will be enrolled onto our development Programme when you join. This programme is built around 3 core elements : Business learning - on the job learning and experiences giving you the opportunity to develop your knowledge and understanding of the team and solution line you have joined Centralised learning - UK apprentices complete in an Aon Induction, monthly webinars, business skills training and workshops; all designed to help you develop your knowledge of Aon, build your confidence and your network across our business Professional Qualifications - we want you to be as successful as possible, so we'll fully support your study towards your professional qualification with the Pensions Management Institute through the level 4 Junior Management Consultant programme. A Junior Management Consultant plays a critical role in managing the day-to-day operation of workplace pension schemes who is likely to be involved in a variety of tasks supporting more senior consultants. To support you as you study for your exams, you'll receive paid study leave, plus access to an extensive range of study and tuition materials provided by the PMI. Building Relationships With Aon business leaders playing an active role in our development, you're encouraged to make the most of every networking opportunity open to you. The early relationships you build will include: Your Apprentice network - you'll meet Apprentices from all areas of Aon in the UK, helping you navigate our business and grow a support network from day one. Your mentor - an experienced colleague who can help you out with career guidance, specific issues or any general thoughts or queries you have. Business seniors - many experienced colleagues will be actively interested and involved in your development. The Early Careers Team - here to help smooth the way, open doors and advise you on developing your knowledge, skills and prospects. Your career beyond your Apprenticeship Once you've completed the formal apprenticeship programme, you'll continue to receive lots of support at Aon. We would expect you to be promotion ready within 24 months and you will continue to grow your career at Aon. You will also be able to continue your studies within the Junior Management Consultant career path. Alongside the interactive development programme we've mentioned above, you'll have the chance to explore different career paths. Once you have completed your 18-month Apprenticeship, your training and development doesn't stop there, you will continue your professional development taking on more client responsibilities. Next Steps If you are interested in this apprenticeship programme and would like to apply, here are some things to help you: Entry Requirements: 104 UCAS points from your top 3 A Levels (or equivalent) or 260 UCAS points for exams sat prior to 2017 (excluding General Studies) i.e. BCC Five grade A - C GCSEs including Maths and English What are we looking for? Motivation and ambition - you will need to be able to articulate why you want to join the Client Management Apprenticeship Understand the value of and be passionate about delivering excellent Client Service
May 18, 2024
Full time
Client Management Apprentice Programme Closing Date: 20th May 2024 We're hiring in Leeds and Manchester! Join Aon as a Client Management Apprentice and you'll provide vital support to senior team members in their client management activities, ensuring employers pension schemes are run efficiently and professionally. We recognise the learning, development, and social value for our Early Career colleagues of being in the office environment from the start of their programme. All our apprentices will spend most of their time in the office and occasional time working from home. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Wealth Solutions: Client Management Hundreds of UK employers, from FTSE 100 companies to smaller firms, turn to our Retirement and Investment Business for advice in many areas of running a pension scheme - making theirs more effective, reviewing fund managers, communicating benefit changes, or reducing costs. Everything we do at Aon is built around delivering great client service and value. Your role will be no different. As a Client Management Apprentice, you'll get involved in a full range of client issues and learn the skills needed to become a valued advisor to our clients. If you can demonstrate a real passion for customer service, you can make an immediate impact. What your day could look like: Supporting the delivery of client plans and project management Assisting in day-to-day retirement services, including drafting reports and newsletters for trustees Attending and planning face-to-face client meetings or conference calls, taking minutes, and managing the follow up actions Playing an active part in delivering client satisfaction, retention and profitability Carrying out administrative tasks contributing to the retirement and investment consulting process Inputting data accurately to maintain management information Your Development As an Aon Apprentice you will be enrolled onto our development Programme when you join. This programme is built around 3 core elements : Business learning - on the job learning and experiences giving you the opportunity to develop your knowledge and understanding of the team and solution line you have joined Centralised learning - UK apprentices complete in an Aon Induction, monthly webinars, business skills training and workshops; all designed to help you develop your knowledge of Aon, build your confidence and your network across our business Professional Qualifications - we want you to be as successful as possible, so we'll fully support your study towards your professional qualification with the Pensions Management Institute through the level 4 Junior Management Consultant programme. A Junior Management Consultant plays a critical role in managing the day-to-day operation of workplace pension schemes who is likely to be involved in a variety of tasks supporting more senior consultants. To support you as you study for your exams, you'll receive paid study leave, plus access to an extensive range of study and tuition materials provided by the PMI. Building Relationships With Aon business leaders playing an active role in our development, you're encouraged to make the most of every networking opportunity open to you. The early relationships you build will include: Your Apprentice network - you'll meet Apprentices from all areas of Aon in the UK, helping you navigate our business and grow a support network from day one. Your mentor - an experienced colleague who can help you out with career guidance, specific issues or any general thoughts or queries you have. Business seniors - many experienced colleagues will be actively interested and involved in your development. The Early Careers Team - here to help smooth the way, open doors and advise you on developing your knowledge, skills and prospects. Your career beyond your Apprenticeship Once you've completed the formal apprenticeship programme, you'll continue to receive lots of support at Aon. We would expect you to be promotion ready within 24 months and you will continue to grow your career at Aon. You will also be able to continue your studies within the Junior Management Consultant career path. Alongside the interactive development programme we've mentioned above, you'll have the chance to explore different career paths. Once you have completed your 18-month Apprenticeship, your training and development doesn't stop there, you will continue your professional development taking on more client responsibilities. Next Steps If you are interested in this apprenticeship programme and would like to apply, here are some things to help you: Entry Requirements: 104 UCAS points from your top 3 A Levels (or equivalent) or 260 UCAS points for exams sat prior to 2017 (excluding General Studies) i.e. BCC Five grade A - C GCSEs including Maths and English What are we looking for? Motivation and ambition - you will need to be able to articulate why you want to join the Client Management Apprenticeship Understand the value of and be passionate about delivering excellent Client Service
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Harold Wood. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
May 18, 2024
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Harold Wood. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Language Matters has a new exciting opportunity for a German speaking Strategic Finance Analyst to join a Financial Advisory Firm in Central London. This is an exciting time to join them as they continue to grow in the DACH and EMEA regions. Following this business growth and successful acquisitions, our client is looking for a native German speaker with Business/Finance or Accounting studies and great attention to detail. You would be working closely with their DACH Finance Business Partners to drive finance support to senior stakeholders. This is a 6 month fixed-term contract based in London, UK. Your responsibilities will include: Supporting Finance Managers & Directors with financial management of their clients Following projects from start to finish whilst dealing with senior stakeholders Reviewing agreements, invoices, expenses and budget Handling sensitive information and urgent emails and calls About you: If you have strong customer service and influencing skills, speak native German and have previous experience working in Finance or a Business/Finance/Accounting Degree, this is the role for you! Profile: Native level of German and fluent English Previous experience in finance or studies in Business/Finance/Accounting High attention to detail Strong customer service attitude Logical thinker with great numerical skills Good interpersonal skills to deal with senior stakeholders To apply, please send your CV in English and in Word format to Nina. languagematters is acting as an employment agency in relation to this vacancy.
May 18, 2024
Contractor
Language Matters has a new exciting opportunity for a German speaking Strategic Finance Analyst to join a Financial Advisory Firm in Central London. This is an exciting time to join them as they continue to grow in the DACH and EMEA regions. Following this business growth and successful acquisitions, our client is looking for a native German speaker with Business/Finance or Accounting studies and great attention to detail. You would be working closely with their DACH Finance Business Partners to drive finance support to senior stakeholders. This is a 6 month fixed-term contract based in London, UK. Your responsibilities will include: Supporting Finance Managers & Directors with financial management of their clients Following projects from start to finish whilst dealing with senior stakeholders Reviewing agreements, invoices, expenses and budget Handling sensitive information and urgent emails and calls About you: If you have strong customer service and influencing skills, speak native German and have previous experience working in Finance or a Business/Finance/Accounting Degree, this is the role for you! Profile: Native level of German and fluent English Previous experience in finance or studies in Business/Finance/Accounting High attention to detail Strong customer service attitude Logical thinker with great numerical skills Good interpersonal skills to deal with senior stakeholders To apply, please send your CV in English and in Word format to Nina. languagematters is acting as an employment agency in relation to this vacancy.