JD Sports Attendant 2021.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf No experience required - Open Day - Tuesday 21st of May - Book your interview slot today! Do you have a passion for delivering exceptional customer service and enjoy working in a dynamic environment? We are looking for a friendly, positive, and vibrant multitasker to join our Sports and Leisure Attendant teams . You will be responsible for: Delivering great customer service as a first point of contact, ensuring that every visit is recorded appropriately, and customers' needs are met. Preparing our venues by setting up and taking down equipment, providing customers with a clean, safe, welcoming environment that is ready to use. Keeping everything clean, tidy, and presentable, including litter picking, cleaning toilets, changing rooms and windows. Working closely with colleagues to ensure bookings are managed in an efficient and effective way in line with our standards, leading to exceptional customer satisfaction. No previous experience is required as full training is provided, but ideal candidates will be: Great listeners with excellent interpersonal and communication skills and the ability to clearly convey information and ideas to a varied customer base. Customer-focused, enthusiastic individuals with strong organizational skills. Decisive, fair, and consistent problem-solvers, able to organise and prioritise workload effectively. In return, we offer: FREE membership across all our centres with access to fitness classes, gyms, and swimming pools Opportunities for training, career growth and development Generous holiday allowance (32 days, rising with service up to 40 days) Shift work which may fit around other commitments Cycle-to-work scheme Paid sick leave Company pension Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) Opportunities available: Forrester High School - Part-time Permanent 14.25 hours (Tue, Wed and Thrs 17:15-22:00) Drummond High School - Part-time Permanent 14.25 hours (Mon, Wed and Thur 17:15-22:00) Broughton High School - Part-time Permanent, 22.75 hours (2-week rolling rota - Wk 1 - Mon, Wed and Fri 17:15-22:00, Sat 08:00-17:00, Wk 2 - Mon, Wed and Fri 17:15-22:00) Leith Academy - Part-time Permanent, 13.25 hours (2-week rolling rota - Wk 1 - Tue & Wed 17:15-22:00, Wk 2 - Sat & Sun 08:00-17:00) Leith Academy - Part-time Permanent, 17 hours (Sat & Sun 08:00-17:00) Saughton Sports Complex - Part-time Permanent, 25 hours (2-week rolling rota - back shifts and every 2nd weekend) Outdoor Pitches - Part-time Permanent, 12 hours) Tumbles at Portobello - Part-time Temporary (6 months) 15 hours (Sat and Sun, 2-week rolling rota - wk 1 - 08:30-16:30, wk 2 11:15-19:15) Craiglockhart Tennis and Leisure Centre - Part-time Seasonal, 25 hours (varied shifts, early start 06:15, the latest finish is 21:15) Come along and meet our team at Meadowbank Sports Centre on Tuesday, 21 st of May from 10:00 to 18:30 for an interview. Due to limited spaces available on the day, we will contact you to reserve your slot. We welcome applications with previous experience but also students looking for their first job. All applicants must be at least 16 years old and have the right to work in the UK. Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
May 11, 2024
Full time
JD Sports Attendant 2021.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf No experience required - Open Day - Tuesday 21st of May - Book your interview slot today! Do you have a passion for delivering exceptional customer service and enjoy working in a dynamic environment? We are looking for a friendly, positive, and vibrant multitasker to join our Sports and Leisure Attendant teams . You will be responsible for: Delivering great customer service as a first point of contact, ensuring that every visit is recorded appropriately, and customers' needs are met. Preparing our venues by setting up and taking down equipment, providing customers with a clean, safe, welcoming environment that is ready to use. Keeping everything clean, tidy, and presentable, including litter picking, cleaning toilets, changing rooms and windows. Working closely with colleagues to ensure bookings are managed in an efficient and effective way in line with our standards, leading to exceptional customer satisfaction. No previous experience is required as full training is provided, but ideal candidates will be: Great listeners with excellent interpersonal and communication skills and the ability to clearly convey information and ideas to a varied customer base. Customer-focused, enthusiastic individuals with strong organizational skills. Decisive, fair, and consistent problem-solvers, able to organise and prioritise workload effectively. In return, we offer: FREE membership across all our centres with access to fitness classes, gyms, and swimming pools Opportunities for training, career growth and development Generous holiday allowance (32 days, rising with service up to 40 days) Shift work which may fit around other commitments Cycle-to-work scheme Paid sick leave Company pension Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) Opportunities available: Forrester High School - Part-time Permanent 14.25 hours (Tue, Wed and Thrs 17:15-22:00) Drummond High School - Part-time Permanent 14.25 hours (Mon, Wed and Thur 17:15-22:00) Broughton High School - Part-time Permanent, 22.75 hours (2-week rolling rota - Wk 1 - Mon, Wed and Fri 17:15-22:00, Sat 08:00-17:00, Wk 2 - Mon, Wed and Fri 17:15-22:00) Leith Academy - Part-time Permanent, 13.25 hours (2-week rolling rota - Wk 1 - Tue & Wed 17:15-22:00, Wk 2 - Sat & Sun 08:00-17:00) Leith Academy - Part-time Permanent, 17 hours (Sat & Sun 08:00-17:00) Saughton Sports Complex - Part-time Permanent, 25 hours (2-week rolling rota - back shifts and every 2nd weekend) Outdoor Pitches - Part-time Permanent, 12 hours) Tumbles at Portobello - Part-time Temporary (6 months) 15 hours (Sat and Sun, 2-week rolling rota - wk 1 - 08:30-16:30, wk 2 11:15-19:15) Craiglockhart Tennis and Leisure Centre - Part-time Seasonal, 25 hours (varied shifts, early start 06:15, the latest finish is 21:15) Come along and meet our team at Meadowbank Sports Centre on Tuesday, 21 st of May from 10:00 to 18:30 for an interview. Due to limited spaces available on the day, we will contact you to reserve your slot. We welcome applications with previous experience but also students looking for their first job. All applicants must be at least 16 years old and have the right to work in the UK. Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Job Title: Digital Platforms Manager Location: Hybrid / Office-based - attendance at London office (Farringdon) required at least once a week, with flexible working options Salary: £45,500 per annum (salary for London & surrounding counties) Job Type : Full time, Permanent Working Hours: 35 Hours per week Closing date for applications: 17th May Interviews will take place online - week commencing: 21st May Benefits: 33 days basic annual leave entitlement per annum including bank holidays which increases with service A generous Pension Scheme - we contribute 6% and you contribute 2% Discretionary company sick pay from day one of service Employee Assistance Programme - 24-hour support Job Introduction: This is a great time to consider your next move at GamCare as we're recruiting a Digital Platforms Manager which is a new opportunity for someone who has strong understanding of web development technologies, digital content development, excellent project management skills, and a passion for creating engaging online experiences. The Digital Platforms Manager is a pivotal role where you will be responsible for maintaining and developing GamCare's website and supporting with the development of our digital support tools to ensure that those who want or need our help can access support easily. Main Responsibilities: Leading and developing GamCare's websites to provide an excellent and seamless user journey Working closely with our digital agency to plan, implement and test development improvements and bug fixes Maintaining and developing the content across GamCare's digital platforms Identify metrics for the digital platforms that we can create KPIs for and develop over time The Ideal Candidate: As the successful candidate you'll be a senior member of the Digital Engagement Team and will need to be able to proactively complete tasks and projects, gather information, work with internal and external stakeholders and use your initiative to act and make decisions. About The Company: Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry. GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience. Gamcare is an equal opportunities employer and doesn't discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don't have the right to work in the UK need not apply. Candidates with the relevant experience or job titles of: Digital Marketing Executive, Digital Marketing Manager, Senior Marketing Executive, Marketing Manager, Digital Platforms, Digital Manager, Engagement Manager, Digital Engagement Manager, Web Development, Software Developer, Digital Developer, Digital Platforms Developer Web Support, IT Support, IT Technician, IT Platforms Manager may also be considered for this role.
May 11, 2024
Full time
Job Title: Digital Platforms Manager Location: Hybrid / Office-based - attendance at London office (Farringdon) required at least once a week, with flexible working options Salary: £45,500 per annum (salary for London & surrounding counties) Job Type : Full time, Permanent Working Hours: 35 Hours per week Closing date for applications: 17th May Interviews will take place online - week commencing: 21st May Benefits: 33 days basic annual leave entitlement per annum including bank holidays which increases with service A generous Pension Scheme - we contribute 6% and you contribute 2% Discretionary company sick pay from day one of service Employee Assistance Programme - 24-hour support Job Introduction: This is a great time to consider your next move at GamCare as we're recruiting a Digital Platforms Manager which is a new opportunity for someone who has strong understanding of web development technologies, digital content development, excellent project management skills, and a passion for creating engaging online experiences. The Digital Platforms Manager is a pivotal role where you will be responsible for maintaining and developing GamCare's website and supporting with the development of our digital support tools to ensure that those who want or need our help can access support easily. Main Responsibilities: Leading and developing GamCare's websites to provide an excellent and seamless user journey Working closely with our digital agency to plan, implement and test development improvements and bug fixes Maintaining and developing the content across GamCare's digital platforms Identify metrics for the digital platforms that we can create KPIs for and develop over time The Ideal Candidate: As the successful candidate you'll be a senior member of the Digital Engagement Team and will need to be able to proactively complete tasks and projects, gather information, work with internal and external stakeholders and use your initiative to act and make decisions. About The Company: Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry. GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience. Gamcare is an equal opportunities employer and doesn't discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don't have the right to work in the UK need not apply. Candidates with the relevant experience or job titles of: Digital Marketing Executive, Digital Marketing Manager, Senior Marketing Executive, Marketing Manager, Digital Platforms, Digital Manager, Engagement Manager, Digital Engagement Manager, Web Development, Software Developer, Digital Developer, Digital Platforms Developer Web Support, IT Support, IT Technician, IT Platforms Manager may also be considered for this role.
Description We are currently seeking an experienced 1st Line Technical Support Advisor to join an extremely reputable, family-run SME based in Hereford. As a 1st Line Technical Support Advisor, your primary responsibility is to provide prompt and efficient technical support to customers or end-users. You will be the first point of contact for customers and Engineers seeking assistance with technical is click apply for full job details
May 11, 2024
Full time
Description We are currently seeking an experienced 1st Line Technical Support Advisor to join an extremely reputable, family-run SME based in Hereford. As a 1st Line Technical Support Advisor, your primary responsibility is to provide prompt and efficient technical support to customers or end-users. You will be the first point of contact for customers and Engineers seeking assistance with technical is click apply for full job details
JD Sports Attendant 2021.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf No experience required - Open Day - Tuesday 21st of May - Book your interview slot today! Do you have a passion for delivering exceptional customer service and enjoy working in a dynamic environment? We are looking for a friendly, positive, and vibrant multitasker to join our Sports and Leisure Attendant teams . You will be responsible for: Delivering great customer service as a first point of contact, ensuring that every visit is recorded appropriately, and customers' needs are met. Preparing our venues by setting up and taking down equipment, providing customers with a clean, safe, welcoming environment that is ready to use. Keeping everything clean, tidy, and presentable, including litter picking, cleaning toilets, changing rooms and windows. Working closely with colleagues to ensure bookings are managed in an efficient and effective way in line with our standards, leading to exceptional customer satisfaction. No previous experience is required as full training is provided, but ideal candidates will be: Great listeners with excellent interpersonal and communication skills and the ability to clearly convey information and ideas to a varied customer base. Customer-focused, enthusiastic individuals with strong organizational skills. Decisive, fair, and consistent problem-solvers, able to organise and prioritise workload effectively. In return, we offer: FREE membership across all our centres with access to fitness classes, gyms, and swimming pools Opportunities for training, career growth and development Generous holiday allowance (32 days, rising with service up to 40 days) Shift work which may fit around other commitments Cycle-to-work scheme Paid sick leave Company pension Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) Opportunities available: Forrester High School - Part-time Permanent 14.25 hours (Tue, Wed and Thrs 17:15-22:00) Drummond High School - Part-time Permanent 14.25 hours (Mon, Wed and Thur 17:15-22:00) Broughton High School - Part-time Permanent, 22.75 hours (2-week rolling rota - Wk 1 - Mon, Wed and Fri 17:15-22:00, Sat 08:00-17:00, Wk 2 - Mon, Wed and Fri 17:15-22:00) Leith Academy - Part-time Permanent, 13.25 hours (2-week rolling rota - Wk 1 - Tue & Wed 17:15-22:00, Wk 2 - Sat & Sun 08:00-17:00) Leith Academy - Part-time Permanent, 17 hours (Sat & Sun 08:00-17:00) Saughton Sports Complex - Part-time Permanent, 25 hours (2-week rolling rota - back shifts and every 2nd weekend) Outdoor Pitches - Part-time Permanent, 12 hours) Tumbles at Portobello - Part-time Temporary (6 months) 15 hours (Sat and Sun, 2-week rolling rota - wk 1 - 08:30-16:30, wk 2 11:15-19:15) Craiglockhart Tennis and Leisure Centre - Part-time Seasonal, 25 hours (varied shifts, early start 06:15, the latest finish is 21:15) Come along and meet our team at Meadowbank Sports Centre on Tuesday, 21 st of May from 10:00 to 18:30 for an interview. Due to limited spaces available on the day, we will contact you to reserve your slot. We welcome applications with previous experience but also students looking for their first job. All applicants must be at least 16 years old and have the right to work in the UK. Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
May 11, 2024
Full time
JD Sports Attendant 2021.pdf Essentials Behaviour Standard.pdf Conditions of Service.pdf No experience required - Open Day - Tuesday 21st of May - Book your interview slot today! Do you have a passion for delivering exceptional customer service and enjoy working in a dynamic environment? We are looking for a friendly, positive, and vibrant multitasker to join our Sports and Leisure Attendant teams . You will be responsible for: Delivering great customer service as a first point of contact, ensuring that every visit is recorded appropriately, and customers' needs are met. Preparing our venues by setting up and taking down equipment, providing customers with a clean, safe, welcoming environment that is ready to use. Keeping everything clean, tidy, and presentable, including litter picking, cleaning toilets, changing rooms and windows. Working closely with colleagues to ensure bookings are managed in an efficient and effective way in line with our standards, leading to exceptional customer satisfaction. No previous experience is required as full training is provided, but ideal candidates will be: Great listeners with excellent interpersonal and communication skills and the ability to clearly convey information and ideas to a varied customer base. Customer-focused, enthusiastic individuals with strong organizational skills. Decisive, fair, and consistent problem-solvers, able to organise and prioritise workload effectively. In return, we offer: FREE membership across all our centres with access to fitness classes, gyms, and swimming pools Opportunities for training, career growth and development Generous holiday allowance (32 days, rising with service up to 40 days) Shift work which may fit around other commitments Cycle-to-work scheme Paid sick leave Company pension Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) Opportunities available: Forrester High School - Part-time Permanent 14.25 hours (Tue, Wed and Thrs 17:15-22:00) Drummond High School - Part-time Permanent 14.25 hours (Mon, Wed and Thur 17:15-22:00) Broughton High School - Part-time Permanent, 22.75 hours (2-week rolling rota - Wk 1 - Mon, Wed and Fri 17:15-22:00, Sat 08:00-17:00, Wk 2 - Mon, Wed and Fri 17:15-22:00) Leith Academy - Part-time Permanent, 13.25 hours (2-week rolling rota - Wk 1 - Tue & Wed 17:15-22:00, Wk 2 - Sat & Sun 08:00-17:00) Leith Academy - Part-time Permanent, 17 hours (Sat & Sun 08:00-17:00) Saughton Sports Complex - Part-time Permanent, 25 hours (2-week rolling rota - back shifts and every 2nd weekend) Outdoor Pitches - Part-time Permanent, 12 hours) Tumbles at Portobello - Part-time Temporary (6 months) 15 hours (Sat and Sun, 2-week rolling rota - wk 1 - 08:30-16:30, wk 2 11:15-19:15) Craiglockhart Tennis and Leisure Centre - Part-time Seasonal, 25 hours (varied shifts, early start 06:15, the latest finish is 21:15) Come along and meet our team at Meadowbank Sports Centre on Tuesday, 21 st of May from 10:00 to 18:30 for an interview. Due to limited spaces available on the day, we will contact you to reserve your slot. We welcome applications with previous experience but also students looking for their first job. All applicants must be at least 16 years old and have the right to work in the UK. Registered Scottish Charity No: SC027450 We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Employer description: Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance. Overview: Are you looking for an apprenticeship that offers varied and interesting opportunities and up-to-date training options? Do you have a keen interest in a career in IT and a strong affinity for problem-solving and helping people? If so, then we would love to hear from you! Duties: Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc. Monitoring client servers and backup data for anomalous behaviour, and adverse client impact Identifying and troubleshooting client backup failures You'll will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services Desired skills / qualities: The ability to build strong relationships with the team and clients Excellent customer service: you must be a people person with patience and be able to communicate effectively Great problem-solving skills with the ability to see the challenge through You do not need to have already studied IT, but a basic understanding of how IT works, and the difficulties users face will set you apart. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Salary: £18,000 - £20,000 per annum. Working week: Based in our Cambridge office on a shift rota between 8:00am - 6:30pm, Monday to Friday (to be confirmed upon interview). Benefits: We are a friendly bunch with passion and ambition! Our culture focuses on helping each other and working as a team. Certifications through the QA apprenticeship and our partnership with Microsoft. Profit share scheme. BUPA health insurance and enhanced pension scheme. 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with us. Social events, such as go karting, pizza making, escape rooms and many more! Our office is a short walk from Cambridge North train station and local bus ; We also offer free onsite parking. Future prospects: As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ;Apply Today!
May 11, 2024
Full time
Employer description: Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance. Overview: Are you looking for an apprenticeship that offers varied and interesting opportunities and up-to-date training options? Do you have a keen interest in a career in IT and a strong affinity for problem-solving and helping people? If so, then we would love to hear from you! Duties: Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc. Monitoring client servers and backup data for anomalous behaviour, and adverse client impact Identifying and troubleshooting client backup failures You'll will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services Desired skills / qualities: The ability to build strong relationships with the team and clients Excellent customer service: you must be a people person with patience and be able to communicate effectively Great problem-solving skills with the ability to see the challenge through You do not need to have already studied IT, but a basic understanding of how IT works, and the difficulties users face will set you apart. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Salary: £18,000 - £20,000 per annum. Working week: Based in our Cambridge office on a shift rota between 8:00am - 6:30pm, Monday to Friday (to be confirmed upon interview). Benefits: We are a friendly bunch with passion and ambition! Our culture focuses on helping each other and working as a team. Certifications through the QA apprenticeship and our partnership with Microsoft. Profit share scheme. BUPA health insurance and enhanced pension scheme. 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with us. Social events, such as go karting, pizza making, escape rooms and many more! Our office is a short walk from Cambridge North train station and local bus ; We also offer free onsite parking. Future prospects: As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ;Apply Today!
On behalf of our client, a leading Container Shipping Company, at Willis Global we re recruiting for an IT Manager to be based at offices in London. Reporting to the IT General Manager based at the company HQ, the IT Manager will be responsible for handling IT matters for the UK business. On Offer: The opportunity to join a top 10, globally recognized container shipping company Offering up to £70k per annum, dependant on experience Benefits such as 25 days annual leave, Private medical, Life Assurance, Company Pension & more Main Duties: 1st Response to Company Solutions COMPASS/BI and Coordinator Primary Response to Local Systems EDI/API setup, contact/communication/test support with local companies Extract user request data using SQL Review and improve existing system and processes. Allocate tickets effectively among the IT PIC (Ticket Management System) Implement and disseminate the HQ policies Training the End-User on the System Manage Local User Accounts Line management of staff within scope of responsibility Responding to urgent requests from business system users Required Skills: Ideally degree educated or equivalent within IT Extensive experience within IT work related to shipping / freight forwarding / logistics industry Experience of program basic and detailed design Strong experience of EDI/API knowledge and operation Source code analysis based on JAVA/Spring and SQL programming (not actual development work) Experience in direct and indirect security processes such as security and auditing and AEO certification Experience of team project and leading role For full details, contact Willis Global - Experts in Recruiting
May 11, 2024
Full time
On behalf of our client, a leading Container Shipping Company, at Willis Global we re recruiting for an IT Manager to be based at offices in London. Reporting to the IT General Manager based at the company HQ, the IT Manager will be responsible for handling IT matters for the UK business. On Offer: The opportunity to join a top 10, globally recognized container shipping company Offering up to £70k per annum, dependant on experience Benefits such as 25 days annual leave, Private medical, Life Assurance, Company Pension & more Main Duties: 1st Response to Company Solutions COMPASS/BI and Coordinator Primary Response to Local Systems EDI/API setup, contact/communication/test support with local companies Extract user request data using SQL Review and improve existing system and processes. Allocate tickets effectively among the IT PIC (Ticket Management System) Implement and disseminate the HQ policies Training the End-User on the System Manage Local User Accounts Line management of staff within scope of responsibility Responding to urgent requests from business system users Required Skills: Ideally degree educated or equivalent within IT Extensive experience within IT work related to shipping / freight forwarding / logistics industry Experience of program basic and detailed design Strong experience of EDI/API knowledge and operation Source code analysis based on JAVA/Spring and SQL programming (not actual development work) Experience in direct and indirect security processes such as security and auditing and AEO certification Experience of team project and leading role For full details, contact Willis Global - Experts in Recruiting
This leading Technologies Company has an exciting role for an Entry Level IT Help Desk engineer who is confident, dependable, and can build relationships. This is an excellent opportunity for an enthusiastic candidate who is interested in IT/Customer Service and is willing to learn. Full training and support is given in a friendly innovative environment. Role: Provide first-class customer service in a friendly and courteous manner Provide first line communication for customers Ensure customers are regularly updated, issues are resolved as effectively as possible Supporting management team with administrative tasks You: General understanding of communication technologies Ability to provide first-class customer service A logical approach to problem-solving Desire to develop a career within the communication/ technology industry Passion for learning new skills and a positive attitude Good literacy and numeracy skills Excellent communications skills Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment.
May 11, 2024
Full time
This leading Technologies Company has an exciting role for an Entry Level IT Help Desk engineer who is confident, dependable, and can build relationships. This is an excellent opportunity for an enthusiastic candidate who is interested in IT/Customer Service and is willing to learn. Full training and support is given in a friendly innovative environment. Role: Provide first-class customer service in a friendly and courteous manner Provide first line communication for customers Ensure customers are regularly updated, issues are resolved as effectively as possible Supporting management team with administrative tasks You: General understanding of communication technologies Ability to provide first-class customer service A logical approach to problem-solving Desire to develop a career within the communication/ technology industry Passion for learning new skills and a positive attitude Good literacy and numeracy skills Excellent communications skills Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment.
We are inviting applications for Senior Operational & Prudential Risk Manager position for an international bank based in city London. This senior level position reports directly to the Deputy Chief Risk Officer and is a pivotal role in enhancing and embedding the Banks overall Operational Risk Management Framework. Core responsibilities centre on Operational & Prudential Risk, with the latter focused on the UK subsidiary The high profile role requires the individual to provide back-up to Deputy CRO & CRO as required and will be certified under the Senior Managers Regime (SMCR). Operational Risk: Continue to maintain and update Operational Risk Management Policy of both the entities of the UK operations of the bank. Collection, analysis, monitoring, and reporting of Operational Risk (OR) incidents and related OR MI to present to key governance committees. Conducting Root Cause Analysis in conjunction with business lines of reported operational risk incidents and preparing relevant reports to Risk Management Committee. Planning, scheduling, and conducting Risk and Control Self-Assessments ("RCSA"). Convening RCSA Working Group meetings, preparation of minutes (with support from Associate) and ensuring tracking of actions, escalating to DCRO/CRO as needed. Annual refresh and update of the Risk Registers for both UK bank entities. Reporting of Operational Risk incidents and other Operational Risk data to Group HO as required to comply with Head office and UK regulatory expectations. Prudential Risk and oversight function: Support DCRO in preparation of RMF, RAS, Pillar III, ICAAP, ILAAP and Recovery Plan for the UK subsidiary Under supervision of DCRO, preparation for L-SREP and C-SREP or related reviews, including co-ordination of matters including Operational Risk assessments. Provide second line of defence oversight on Capital (COREP, LR) and Liquidity returns (LCR, ALMM, PRA110, NSFR). Prepare any relevant regulatory reports e.g. FSA017 for submission to the PRA. Support DCRO in review and assessment of all Bank policies of the subsidiary. Governance Responsibilities Convening RMC meeting of Retail bank, with responsibility for accuracy in preparation and circulation of agenda pack to the members. Production of minutes to the RMC meetings. Preparation / review of Risk Management Pack for RMC, ManCo, BRCC and Board. Monitoring and analysis of Key Risk Indicators as per Risk Appetite Statement of Retail bank and escalation and reporting to DCRO/CRO, Ensure accuracy of all MI, reports, for submission to regulators / other departments and Head office. Experience Required Minimum 3 years operational and prudential risk experience in a UK banking environment including preparation of ICAAP/ILAAP. Good understanding of retail and wholesale banking products and services. Minimum 2 years experience in producing RCSA either 1st line or providing 2nd line review and challenge. Knowledge of regulatory requirements for identifying, monitoring and reporting of operational risks including Third Party Outsourcing and governance expectations. Familiar with the supervisory environment (FCA/PRA) and pro-active in ensuring organisational compliance with regulatory principles and directives. Excellent communication skills - oral and written - with an ability to operate at multiple levels including senior management committees. The ability to challenge and influence and help deliver solutions within Risk Appetites.
May 11, 2024
Full time
We are inviting applications for Senior Operational & Prudential Risk Manager position for an international bank based in city London. This senior level position reports directly to the Deputy Chief Risk Officer and is a pivotal role in enhancing and embedding the Banks overall Operational Risk Management Framework. Core responsibilities centre on Operational & Prudential Risk, with the latter focused on the UK subsidiary The high profile role requires the individual to provide back-up to Deputy CRO & CRO as required and will be certified under the Senior Managers Regime (SMCR). Operational Risk: Continue to maintain and update Operational Risk Management Policy of both the entities of the UK operations of the bank. Collection, analysis, monitoring, and reporting of Operational Risk (OR) incidents and related OR MI to present to key governance committees. Conducting Root Cause Analysis in conjunction with business lines of reported operational risk incidents and preparing relevant reports to Risk Management Committee. Planning, scheduling, and conducting Risk and Control Self-Assessments ("RCSA"). Convening RCSA Working Group meetings, preparation of minutes (with support from Associate) and ensuring tracking of actions, escalating to DCRO/CRO as needed. Annual refresh and update of the Risk Registers for both UK bank entities. Reporting of Operational Risk incidents and other Operational Risk data to Group HO as required to comply with Head office and UK regulatory expectations. Prudential Risk and oversight function: Support DCRO in preparation of RMF, RAS, Pillar III, ICAAP, ILAAP and Recovery Plan for the UK subsidiary Under supervision of DCRO, preparation for L-SREP and C-SREP or related reviews, including co-ordination of matters including Operational Risk assessments. Provide second line of defence oversight on Capital (COREP, LR) and Liquidity returns (LCR, ALMM, PRA110, NSFR). Prepare any relevant regulatory reports e.g. FSA017 for submission to the PRA. Support DCRO in review and assessment of all Bank policies of the subsidiary. Governance Responsibilities Convening RMC meeting of Retail bank, with responsibility for accuracy in preparation and circulation of agenda pack to the members. Production of minutes to the RMC meetings. Preparation / review of Risk Management Pack for RMC, ManCo, BRCC and Board. Monitoring and analysis of Key Risk Indicators as per Risk Appetite Statement of Retail bank and escalation and reporting to DCRO/CRO, Ensure accuracy of all MI, reports, for submission to regulators / other departments and Head office. Experience Required Minimum 3 years operational and prudential risk experience in a UK banking environment including preparation of ICAAP/ILAAP. Good understanding of retail and wholesale banking products and services. Minimum 2 years experience in producing RCSA either 1st line or providing 2nd line review and challenge. Knowledge of regulatory requirements for identifying, monitoring and reporting of operational risks including Third Party Outsourcing and governance expectations. Familiar with the supervisory environment (FCA/PRA) and pro-active in ensuring organisational compliance with regulatory principles and directives. Excellent communication skills - oral and written - with an ability to operate at multiple levels including senior management committees. The ability to challenge and influence and help deliver solutions within Risk Appetites.
Growing and exciting global brand are looking for an HR Coordinator to join them at their Peterborough based distribution centre. This is a great role for someone who loves variety, being kept busy and is adaptable. The ideal candidate will already be working in a Logistics, Distribution or Manufacturing environment and have relevant HR experience at coordinator level, although personality and approach will be equally important! As HR Coordinator you will: Acting as 1st point of contact for day-to-day queries from all stakeholders Supporting managers on low level disciplinary, grievance and attendance matters Maintaining the HR and payroll systems, inputting, reporting and auditing of data Creating a monthly HR KPI reports for the HR Manager Supporting with the administration of all HR processes Leading on delivery of our DEI Initiatives Supporting the delivery of training to colleagues Managing annual engagement survey process and in-year pulse surveys Be accountable for delivery of projects from the wider HR plan Co-ordinating the team of Administrators and Advisors; timely management of queries to the HR Inbox, scheduling meetings and escalating ER matters The right HR Coordinator will need: Experience in supporting; Absence Management processes, Disciplinaries and Grievances Flexible working style with the ability to work under pressure and meet deadlines To work under pressure, juggling multiple conflicting priorities in a fast-paced environment Be able to work as part of a team as well as under your own initiative Ability to build relationships with stakeholders Awareness of and an interest in DEI Knowledge of employment law and GDPR Computer Literate MS Office Packages Excellent attention to detail The role comes with fantastic benefits: 25 days holiday plus bank holidays Excellent modern office building with onsite gym and Free onsite parking and EV Charging Birthday leave Enhanced Maternity, Adoption and Paternity Schemes Employee Assistance Programme Employee Discount scheme up to 40% off Access to Private Medical Care Hours of work: Flexible working hours with core hours between 10am and 4pm Primarily an onsite role but with potential for some hybrid working Early finishes on a Friday If this sounds like your next move, please apply now! Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application.
May 11, 2024
Full time
Growing and exciting global brand are looking for an HR Coordinator to join them at their Peterborough based distribution centre. This is a great role for someone who loves variety, being kept busy and is adaptable. The ideal candidate will already be working in a Logistics, Distribution or Manufacturing environment and have relevant HR experience at coordinator level, although personality and approach will be equally important! As HR Coordinator you will: Acting as 1st point of contact for day-to-day queries from all stakeholders Supporting managers on low level disciplinary, grievance and attendance matters Maintaining the HR and payroll systems, inputting, reporting and auditing of data Creating a monthly HR KPI reports for the HR Manager Supporting with the administration of all HR processes Leading on delivery of our DEI Initiatives Supporting the delivery of training to colleagues Managing annual engagement survey process and in-year pulse surveys Be accountable for delivery of projects from the wider HR plan Co-ordinating the team of Administrators and Advisors; timely management of queries to the HR Inbox, scheduling meetings and escalating ER matters The right HR Coordinator will need: Experience in supporting; Absence Management processes, Disciplinaries and Grievances Flexible working style with the ability to work under pressure and meet deadlines To work under pressure, juggling multiple conflicting priorities in a fast-paced environment Be able to work as part of a team as well as under your own initiative Ability to build relationships with stakeholders Awareness of and an interest in DEI Knowledge of employment law and GDPR Computer Literate MS Office Packages Excellent attention to detail The role comes with fantastic benefits: 25 days holiday plus bank holidays Excellent modern office building with onsite gym and Free onsite parking and EV Charging Birthday leave Enhanced Maternity, Adoption and Paternity Schemes Employee Assistance Programme Employee Discount scheme up to 40% off Access to Private Medical Care Hours of work: Flexible working hours with core hours between 10am and 4pm Primarily an onsite role but with potential for some hybrid working Early finishes on a Friday If this sounds like your next move, please apply now! Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application.
1st 2nd Line/Desktop Support Engineer/O365, VMware, Azure, Exchange - in Gloucestershire I am looking for a strong 1st 2nd Line Engineer to work a hands-on role supporting users with their technical issues. You will work as part of a team of 1st to 3rd Line Engineers to provide support and resolve incidents as they arise. Ideally you will have some experience working within a fast-paced support environment. You will have had exposure to fixes across desktop, server hardware and software issues. You will have a passion to continually learn and develop. Great communication is paramount as well as effective prioritisation and time management. Key Tech skills. . O365 . VMware/Hyper V . Server/Exchange . Windows Salary on offer is between £35-c£40k per annum
May 11, 2024
Full time
1st 2nd Line/Desktop Support Engineer/O365, VMware, Azure, Exchange - in Gloucestershire I am looking for a strong 1st 2nd Line Engineer to work a hands-on role supporting users with their technical issues. You will work as part of a team of 1st to 3rd Line Engineers to provide support and resolve incidents as they arise. Ideally you will have some experience working within a fast-paced support environment. You will have had exposure to fixes across desktop, server hardware and software issues. You will have a passion to continually learn and develop. Great communication is paramount as well as effective prioritisation and time management. Key Tech skills. . O365 . VMware/Hyper V . Server/Exchange . Windows Salary on offer is between £35-c£40k per annum
My client is the market leader within its field and rightly prides itself on its cutting-edge services and technology. They are currently looking to expand the Service Desk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Please note this role does not require extensive IT Support experience but a strong interest in technology and a love of helping people solve problems. Full training on all products will be given. The role is to provide 1st line support and customer care to external customers from within a variety of sectors, this will include support on bespoke products alongside technical support on Microsoft products and general hardware issues. This position does require some shift work: some shifts from 6am; some not finishing until 10pm. Early and late shifts are remote working . There is also some weekend cover (1 weekend in 4) with time off in lieu. This position presents a superb opportunity for a structured career in a first-line Service Desk / IT support as it provides ongoing training and personal development enabling career progression. Our client is looking for passionate and committed people to be a part of their growth journey. Responsibilities: Work as a member of the 1st line response team to log calls and update contacts made to the Service Desk Taking ownership of issues and maintain regular customer contact Communicate with customers demonstrating high levels of professionalism Provide support on a range of software and technical issues via phone, email and remote access tools - FULL TRAINING WILL BE GIVEN Investigate, capture and record quality data. Attempt resolution or escalate to specialist support teams Essential Skills Good communication skills including spoken and written English Good standard of education and competent IT skills / technical skills and keen to keep updated with the latest tech advances Confident user of Google and Microsoft Office products Windows, Word and Excel Ability to ask clear and precise questions, with excellent active listening skills and the ability to communicate effectively at all levels Can work on own or as part of a team A good logical approach to problem-solving The ability to empathise with customers at all levels and build up a good rapport at all levels Punctual, flexible and adaptable Conscientious and self-motivated A can do attitude Desirable Skills Previous IT Support / Helpdesk / Service Desk experience Experience using ticketing platforms such as Zendesk or ServiceNow Experience troubleshooting any of the following: digital screens, AV, OS, hardware, software Call us today for an informal chat to find out more about this exciting role or send us your CV for review. Candidates must be eligible to live and work in the UK to be considered for this opportunity. Please note that every application received is personally reviewed by our experienced team and we do not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. SDI Recruitment/Avocet Strategic Resourcing is committed to diversity, equality and inclusion for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, gender identity, neurodiversity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
May 11, 2024
Full time
My client is the market leader within its field and rightly prides itself on its cutting-edge services and technology. They are currently looking to expand the Service Desk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Please note this role does not require extensive IT Support experience but a strong interest in technology and a love of helping people solve problems. Full training on all products will be given. The role is to provide 1st line support and customer care to external customers from within a variety of sectors, this will include support on bespoke products alongside technical support on Microsoft products and general hardware issues. This position does require some shift work: some shifts from 6am; some not finishing until 10pm. Early and late shifts are remote working . There is also some weekend cover (1 weekend in 4) with time off in lieu. This position presents a superb opportunity for a structured career in a first-line Service Desk / IT support as it provides ongoing training and personal development enabling career progression. Our client is looking for passionate and committed people to be a part of their growth journey. Responsibilities: Work as a member of the 1st line response team to log calls and update contacts made to the Service Desk Taking ownership of issues and maintain regular customer contact Communicate with customers demonstrating high levels of professionalism Provide support on a range of software and technical issues via phone, email and remote access tools - FULL TRAINING WILL BE GIVEN Investigate, capture and record quality data. Attempt resolution or escalate to specialist support teams Essential Skills Good communication skills including spoken and written English Good standard of education and competent IT skills / technical skills and keen to keep updated with the latest tech advances Confident user of Google and Microsoft Office products Windows, Word and Excel Ability to ask clear and precise questions, with excellent active listening skills and the ability to communicate effectively at all levels Can work on own or as part of a team A good logical approach to problem-solving The ability to empathise with customers at all levels and build up a good rapport at all levels Punctual, flexible and adaptable Conscientious and self-motivated A can do attitude Desirable Skills Previous IT Support / Helpdesk / Service Desk experience Experience using ticketing platforms such as Zendesk or ServiceNow Experience troubleshooting any of the following: digital screens, AV, OS, hardware, software Call us today for an informal chat to find out more about this exciting role or send us your CV for review. Candidates must be eligible to live and work in the UK to be considered for this opportunity. Please note that every application received is personally reviewed by our experienced team and we do not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. SDI Recruitment/Avocet Strategic Resourcing is committed to diversity, equality and inclusion for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, gender identity, neurodiversity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Title: IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation The CANDIDATE The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes; Pension Health Care Life Insurance Critical Illness Cover All from start date This role is commutable from: Peterborough Grantham Stamford Bourne Market Deeping Deeping St James Glinton Corby Oundle Wansford Oakham Colsterworth Corby Glen Langtoft Baston Uppingham Wittering Barnack King's Cliffe South Witham Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
May 11, 2024
Full time
Title: IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation The CANDIDATE The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes; Pension Health Care Life Insurance Critical Illness Cover All from start date This role is commutable from: Peterborough Grantham Stamford Bourne Market Deeping Deeping St James Glinton Corby Oundle Wansford Oakham Colsterworth Corby Glen Langtoft Baston Uppingham Wittering Barnack King's Cliffe South Witham Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
IT Service Desk - 2nd Line Support Analyst Reports To: 2nd Line Team Leader Location: Wilmslow/Remote Hours of Work: Mon-Fri 8 am-6 pm (Rota shifts) Salary: 28000 per annum The Role The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK. This role would suit someone looking for their next role in IT having at least 1 year's experience in a similar role preferably with ITIL and Microsoft certifications. Duties Include but not limited to: Performance and capacity monitoring of systems and environments ISO27001 compliance monitoring and proactive/reactive management of issues Resolution of escalated colleague service requests or incidents as assigned within SLA Supporting 1st Line Support / Service Desk in busy periods Set up new hardware such as PCs, Laptops, iPhones and iPads. General end-user compute support tasks Liaising with 3rd party Suppliers Escalating calls where necessary to 3rd-line support Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. You will be required to travel to other offices as and when required. Skills Customer focussed and personal drive to deliver the best solutions Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do Good communicator on the telephone, through email, and face-to-face Proven organisational skills Diligent, attention to detail Great team player with the ability to act on your own initiative when required Ability and desire to learn about the systems we support Enjoy solving problems Ability to prioritise your own work loads and manage expectations Calm and focused Technologies Knowledge and experience in the following is crucial Windows Platforms - Windows 10/11, Server 2012, 2016, 2019 IT Hardware Active Directory PowerShell M365 / Teams / SharePoint / OneDrive Antivirus software Intune Endpoint Manager Cloud Based technologies (Azure / AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices - iPhone, iPad Google Suite Apple Business Management Multi-Tenant administration Experience in tenant migration Hit Apply now to forward your CV.
May 11, 2024
Full time
IT Service Desk - 2nd Line Support Analyst Reports To: 2nd Line Team Leader Location: Wilmslow/Remote Hours of Work: Mon-Fri 8 am-6 pm (Rota shifts) Salary: 28000 per annum The Role The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK. This role would suit someone looking for their next role in IT having at least 1 year's experience in a similar role preferably with ITIL and Microsoft certifications. Duties Include but not limited to: Performance and capacity monitoring of systems and environments ISO27001 compliance monitoring and proactive/reactive management of issues Resolution of escalated colleague service requests or incidents as assigned within SLA Supporting 1st Line Support / Service Desk in busy periods Set up new hardware such as PCs, Laptops, iPhones and iPads. General end-user compute support tasks Liaising with 3rd party Suppliers Escalating calls where necessary to 3rd-line support Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. You will be required to travel to other offices as and when required. Skills Customer focussed and personal drive to deliver the best solutions Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do Good communicator on the telephone, through email, and face-to-face Proven organisational skills Diligent, attention to detail Great team player with the ability to act on your own initiative when required Ability and desire to learn about the systems we support Enjoy solving problems Ability to prioritise your own work loads and manage expectations Calm and focused Technologies Knowledge and experience in the following is crucial Windows Platforms - Windows 10/11, Server 2012, 2016, 2019 IT Hardware Active Directory PowerShell M365 / Teams / SharePoint / OneDrive Antivirus software Intune Endpoint Manager Cloud Based technologies (Azure / AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices - iPhone, iPad Google Suite Apple Business Management Multi-Tenant administration Experience in tenant migration Hit Apply now to forward your CV.
Ref: 22504 Job Title: Helpdesk Engineer (JAPANESE language preferred) The Skills You'll Need: Japanese, 1st line, helpdesk, technical support Your New Salary: Maximum 30,000 Office based Permanent Start: June, 2024 Working hours : 35 hours/week Helpdesk Engineer - What You'll be Doing: 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and at customer office. Queuing management with IT support ticket system. Temporary or long-term customer support at their office, if required. Attending the meeting with the customer and develop good relationship with the customer. Hands-on PC support and initial kitting skills. Helpdesk Engineer - The Skills You'll Need to Succeed: Excellent written and verbal communication skill in Japanese is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. General knowledge and experience in PC Hardware, Server and public clouds, NW Switch/Router/FW Products additionally are preferred. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
May 11, 2024
Full time
Ref: 22504 Job Title: Helpdesk Engineer (JAPANESE language preferred) The Skills You'll Need: Japanese, 1st line, helpdesk, technical support Your New Salary: Maximum 30,000 Office based Permanent Start: June, 2024 Working hours : 35 hours/week Helpdesk Engineer - What You'll be Doing: 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and at customer office. Queuing management with IT support ticket system. Temporary or long-term customer support at their office, if required. Attending the meeting with the customer and develop good relationship with the customer. Hands-on PC support and initial kitting skills. Helpdesk Engineer - The Skills You'll Need to Succeed: Excellent written and verbal communication skill in Japanese is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. General knowledge and experience in PC Hardware, Server and public clouds, NW Switch/Router/FW Products additionally are preferred. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
2nd Line IT Technician Location : Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary: £25,000 £28,000, DOE + Profit share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent Join us as a 2nd Line IT Technician! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Benefits - The Package • Ongoing training and support • Company Profit Share (first £3,600 is tax free) • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking • Hybrid Working • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 2nd Line Technician - The Role We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be: • Receiving technical escalations from 1st Line. • Performing routine maintenance checks and updates. • Supporting the 1st line team and knowledge sharing. • Progressing and closing incidents and requests. • Liaising with internal and external customers. 2nd Line Technician - The skills you will need To succeed in this role, you ll need a good knowledge of IT troubleshooting and problem solving as well as experience within an IT customer service environment. • A good knowledge of IT troubleshooting and problem solving. • Experience within an IT customer service environment. • Taking responsibility for your workload • Be helpful and approachable • Excellent time management skills • Good communicator • Working knowledge of ITIL This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
May 11, 2024
Full time
2nd Line IT Technician Location : Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary: £25,000 £28,000, DOE + Profit share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent Join us as a 2nd Line IT Technician! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Benefits - The Package • Ongoing training and support • Company Profit Share (first £3,600 is tax free) • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking • Hybrid Working • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 2nd Line Technician - The Role We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be: • Receiving technical escalations from 1st Line. • Performing routine maintenance checks and updates. • Supporting the 1st line team and knowledge sharing. • Progressing and closing incidents and requests. • Liaising with internal and external customers. 2nd Line Technician - The skills you will need To succeed in this role, you ll need a good knowledge of IT troubleshooting and problem solving as well as experience within an IT customer service environment. • A good knowledge of IT troubleshooting and problem solving. • Experience within an IT customer service environment. • Taking responsibility for your workload • Be helpful and approachable • Excellent time management skills • Good communicator • Working knowledge of ITIL This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
1st line support engineer / helpdesk Windows, Server/desktop, Office365, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. The clients that you will be supporting are both medium and large-scale organisations that rely heavily on this company s exemplary customer service and technical knowledge. You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the first instance to ensure prompt resolution. Escalating tickets and working with senior team members to resolve issues Ability to demonstrate understanding of IT and networking principles. Ability to communicate effectively with end users. Ability to use initiative to troubleshoot and reach ticket resolutions. Ability to keep accurate records and record information into ticketing system. You will get experience in supporting a broad range of technologies and working on interesting projects, within the support team. There is time allowed for certification study and they financially reward you for doing so as well! If you are interested, please send across your latest CV.
May 11, 2024
Full time
1st line support engineer / helpdesk Windows, Server/desktop, Office365, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. The clients that you will be supporting are both medium and large-scale organisations that rely heavily on this company s exemplary customer service and technical knowledge. You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the first instance to ensure prompt resolution. Escalating tickets and working with senior team members to resolve issues Ability to demonstrate understanding of IT and networking principles. Ability to communicate effectively with end users. Ability to use initiative to troubleshoot and reach ticket resolutions. Ability to keep accurate records and record information into ticketing system. You will get experience in supporting a broad range of technologies and working on interesting projects, within the support team. There is time allowed for certification study and they financially reward you for doing so as well! If you are interested, please send across your latest CV.
Your new company This leading Financial Services organisation in Brighton is looking to recruit an IT Service Desk Administrator to its thriving and growing technology operations. Your new role Your role will be to provide day to day 1st and 2nd line support for all services, user provisioning and achieving resolution against set SLAs.The job function includes end user support by telephone, face to face, email, via a ticketing system, remote assistance, as well as proactive checks. This role is broad and covers support of all business systems, any issues affecting IT services and infrastructure including desktop, laptop, mobile devices, telephony, and printing technology. What you'll need to succeed You should have developed a good level of understanding in a similar previous role in the areas of : Windows 10 Operating systems, configuration, and support.Microsoft SCCM and application deploymentKnowledge of Microsoft OfficeKnowledge of Service Management ticketing platforms - Ivanti desirable What you'll get in return Competitive salary and a generous bonus scheme25 days paid holiday, plus bank holidaysHealthcare, life assurance and pension contributions What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV in WORD DOC only format. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 11, 2024
Full time
Your new company This leading Financial Services organisation in Brighton is looking to recruit an IT Service Desk Administrator to its thriving and growing technology operations. Your new role Your role will be to provide day to day 1st and 2nd line support for all services, user provisioning and achieving resolution against set SLAs.The job function includes end user support by telephone, face to face, email, via a ticketing system, remote assistance, as well as proactive checks. This role is broad and covers support of all business systems, any issues affecting IT services and infrastructure including desktop, laptop, mobile devices, telephony, and printing technology. What you'll need to succeed You should have developed a good level of understanding in a similar previous role in the areas of : Windows 10 Operating systems, configuration, and support.Microsoft SCCM and application deploymentKnowledge of Microsoft OfficeKnowledge of Service Management ticketing platforms - Ivanti desirable What you'll get in return Competitive salary and a generous bonus scheme25 days paid holiday, plus bank holidaysHealthcare, life assurance and pension contributions What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV in WORD DOC only format. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are looking to recruit an experienced 2nd line support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. To be a success in this role will have a broad technical skill base and be able to provide 1st and 2nd line support in an SME environment. You will have a good knowledge of Windows / Azure, Active Directory, Exchange and M365. A working knowledge of networking with the ability to troubleshoot Switches, Routers and Firewalls would be an advantage. The key to this role is being a good problem solver who is passionate about delivering an excellent service. This is an opportunity to join an organisation who have a track record of investing in the development of their people. It is an opportunity where you will make a real difference. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
May 11, 2024
Full time
We are looking to recruit an experienced 2nd line support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. To be a success in this role will have a broad technical skill base and be able to provide 1st and 2nd line support in an SME environment. You will have a good knowledge of Windows / Azure, Active Directory, Exchange and M365. A working knowledge of networking with the ability to troubleshoot Switches, Routers and Firewalls would be an advantage. The key to this role is being a good problem solver who is passionate about delivering an excellent service. This is an opportunity to join an organisation who have a track record of investing in the development of their people. It is an opportunity where you will make a real difference. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
IT Field Service Engineer Scunthorpe 25,000- 30,000 + 35 Days Annual Leave + Healthcare + Progression + 5% Matched Pension + Training Excellent opportunity for an IT Engineer with a full Driver's License to join a growing department of a well established organisation offering a good training/upskilling programme, technically fascinating and challenging projects, and progression routes through the business! This company are undergoing a huge modernisation project currently ranging from Data Centre Builds through to hardware upgrades and software overhauls. Due to the amount of new tech being rolled out they need to add at least 2 more Engineers to the Field Service Team. In this role you will join a wider Infrastructure Team and get involved in fault-finding, upgrades, maintenance, and fix of PC's, Networking equipment, and cabling across a large site. Due to the requirements to get hands-on often you will be site-based 5 days a week. The ideal candidate will be familiar with ITIL practices, Office 365, Windows OS, and 1st/2nd Line Support. Candidates must have a full UK Driver's License and strong English Language communication skills. This is a fantastic opportunity to join a growing department offering progression routes the business, a brilliant training and upskilling scheme, and technically fascinating and challenging project work! The Role: 1st/2nd Line IT Field Service Fault finding PCs, Networks, and Cabling Office 365 and Windows updates, rollouts, and PC Build Site-based 5 days a week The Person: Familiar with ITIL practices Good Windows experience (O365 and OS) Strong English Language Skills Full Drivers Licence Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 11, 2024
Full time
IT Field Service Engineer Scunthorpe 25,000- 30,000 + 35 Days Annual Leave + Healthcare + Progression + 5% Matched Pension + Training Excellent opportunity for an IT Engineer with a full Driver's License to join a growing department of a well established organisation offering a good training/upskilling programme, technically fascinating and challenging projects, and progression routes through the business! This company are undergoing a huge modernisation project currently ranging from Data Centre Builds through to hardware upgrades and software overhauls. Due to the amount of new tech being rolled out they need to add at least 2 more Engineers to the Field Service Team. In this role you will join a wider Infrastructure Team and get involved in fault-finding, upgrades, maintenance, and fix of PC's, Networking equipment, and cabling across a large site. Due to the requirements to get hands-on often you will be site-based 5 days a week. The ideal candidate will be familiar with ITIL practices, Office 365, Windows OS, and 1st/2nd Line Support. Candidates must have a full UK Driver's License and strong English Language communication skills. This is a fantastic opportunity to join a growing department offering progression routes the business, a brilliant training and upskilling scheme, and technically fascinating and challenging project work! The Role: 1st/2nd Line IT Field Service Fault finding PCs, Networks, and Cabling Office 365 and Windows updates, rollouts, and PC Build Site-based 5 days a week The Person: Familiar with ITIL practices Good Windows experience (O365 and OS) Strong English Language Skills Full Drivers Licence Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
IT Support Analyst / IT Support Engineer Gerrard White Consulting are currently seeking an IT Support Administrator to provide 1st line support to users across the organisation. This will include: Install, configure and upgrade software, applications and hardware. Set up and manage end user accounts, teams, groups and mailboxes. Monitor performance and maintain systems according to requirements. Troubleshoot issues and faults. Provide L1 and L2 Helpdesk agent support for IT tickets. Ensure data security through managed access controls, backups and use of permissions and security other security tools. Assist with delivery of key IT projects. Build an internal IT Dept SharePoint Intranet site with technical documentation, manuals, and IT policies. Suitable candidates will have: Proven experience working within an IT support environment including providing both on-site and remote support. Technical skills will include: Strong knowledge of MS 365 Tenancy and other office automation applications administration Strong knowledge of Asset management, hardware and licensing procurement Strong knowledge of the use, management and administration of hardware, software systems and applications Strong knowledge of Cyber Security principles. You should be willing to work on a hybrid basis split between the office in Central London and remotely from home.
May 11, 2024
Full time
IT Support Analyst / IT Support Engineer Gerrard White Consulting are currently seeking an IT Support Administrator to provide 1st line support to users across the organisation. This will include: Install, configure and upgrade software, applications and hardware. Set up and manage end user accounts, teams, groups and mailboxes. Monitor performance and maintain systems according to requirements. Troubleshoot issues and faults. Provide L1 and L2 Helpdesk agent support for IT tickets. Ensure data security through managed access controls, backups and use of permissions and security other security tools. Assist with delivery of key IT projects. Build an internal IT Dept SharePoint Intranet site with technical documentation, manuals, and IT policies. Suitable candidates will have: Proven experience working within an IT support environment including providing both on-site and remote support. Technical skills will include: Strong knowledge of MS 365 Tenancy and other office automation applications administration Strong knowledge of Asset management, hardware and licensing procurement Strong knowledge of the use, management and administration of hardware, software systems and applications Strong knowledge of Cyber Security principles. You should be willing to work on a hybrid basis split between the office in Central London and remotely from home.