Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan (see below) to progress into a full 1st & 2nd Line Support Technician position. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved or complex issues to 2nd line engineers with clear, accurate detail. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools. Essential Skills Windows 10/11 user level troubleshooting Microsoft 365 basic administration (password resets, mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment (or equivalent training/placement experience). Some exposure to supporting Windows desktop environments. Awareness of Microsoft 365 in a business setting. Interest in working towards ITILaligned service management practices. Desirable Qualifications CompTIA A+ CompTIA IT Fundamentals (ITF+) Microsoft 365 Certified: Fundamentals (MS900) Personal Attributes Strong analytical and problemsolving skills. Excellent communication skills. Customerfocused approach. Ability to prioritise workload. Ability to work independently and as part of a team. Genuine enthusiasm for learning and developing technical skills. Positive, proactive attitude. Typical Technologies Supported Windows 10/11 Microsoft 365 Microsoft Teams Active Directory (basic/guided) OneDrive & SharePoint Online Standard business hardware and peripherals Development Plan: 1st Line to 2nd Line This role is designed as a genuine growth path, not just an entry point. Progress is supported through structured shadowing, training and regular review - not left to chance.
Aug 24, 2026
Full time
Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan (see below) to progress into a full 1st & 2nd Line Support Technician position. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved or complex issues to 2nd line engineers with clear, accurate detail. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools. Essential Skills Windows 10/11 user level troubleshooting Microsoft 365 basic administration (password resets, mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment (or equivalent training/placement experience). Some exposure to supporting Windows desktop environments. Awareness of Microsoft 365 in a business setting. Interest in working towards ITILaligned service management practices. Desirable Qualifications CompTIA A+ CompTIA IT Fundamentals (ITF+) Microsoft 365 Certified: Fundamentals (MS900) Personal Attributes Strong analytical and problemsolving skills. Excellent communication skills. Customerfocused approach. Ability to prioritise workload. Ability to work independently and as part of a team. Genuine enthusiasm for learning and developing technical skills. Positive, proactive attitude. Typical Technologies Supported Windows 10/11 Microsoft 365 Microsoft Teams Active Directory (basic/guided) OneDrive & SharePoint Online Standard business hardware and peripherals Development Plan: 1st Line to 2nd Line This role is designed as a genuine growth path, not just an entry point. Progress is supported through structured shadowing, training and regular review - not left to chance.
1st Line IT Support Officer / Customer Experience Officer East Sussex County Council Agency: Adecco Recruitment Pay Rate: 17.13 per hour PAYE or 22.19 per hour Umbrella Location: East Sussex with some travel to Brighton & Surrey Contract: Temporary About the Role Adecco are delighted to be recruiting on behalf of East Sussex County Council for a Customer Experience Officer to join the IT & Digital Customer and Partnerships team. In this customer-focused role, you will provide application and service support for Management Information Systems used by schools and other supported customers, ensuring a high-quality experience from initial contact through to resolution. This is an excellent opportunity for an experienced customer service or IT support professional who enjoys solving problems, managing customer expectations, and delivering exceptional service in a fast-paced environment. Key Responsibilities Provide first-line support for customers via telephone, email and service management tools. Log, investigate and resolve incidents and service requests wherever possible. Escalate complex issues to internal teams or third-party providers as required. Deliver clear and professional advice to customers regarding software and systems. Monitor and track support requests to ensure timely resolution. Build strong working relationships with customers, colleagues and external stakeholders. Assist in producing reports, statistics and service information. Identify opportunities to improve systems, processes and customer experiences. About You We are looking for someone who has: Previous experience in a customer service, helpdesk, service desk or IT support environment. Excellent communication skills with the ability to explain technical information to non-technical users. Strong problem-solving and analytical abilities. Experience using Microsoft Office and database management systems. Good organisational skills with the ability to prioritise competing demands. A customer-first approach and the ability to remain calm under pressure. Knowledge of ICT systems and management information systems. An understanding of IT Service Management principles, with ITIL knowledge or qualifications being advantageous. Essential Requirements Educated to A-Level, HNC level or equivalent experience. Satisfactory DBS clearance. Strong understanding of customer service delivery. Ability to work independently and use initiative. Willingness to travel occasionally across the Orbis partnership area when required. What You'll Be Doing You will act as one of the primary points of contact for customers, helping to resolve technical issues, supporting business-critical systems and ensuring excellent service delivery. The role involves working closely with internal support teams and customers to coordinate solutions and maintain high service standards. You may also assist with supervising junior colleagues or deputising for senior team members when required. Apply Now If you're passionate about customer service, technology and helping people solve problems, we'd love to hear from you. Apply today through Adecco to be considered for this exciting opportunity with East Sussex County Council. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 24, 2026
Seasonal
1st Line IT Support Officer / Customer Experience Officer East Sussex County Council Agency: Adecco Recruitment Pay Rate: 17.13 per hour PAYE or 22.19 per hour Umbrella Location: East Sussex with some travel to Brighton & Surrey Contract: Temporary About the Role Adecco are delighted to be recruiting on behalf of East Sussex County Council for a Customer Experience Officer to join the IT & Digital Customer and Partnerships team. In this customer-focused role, you will provide application and service support for Management Information Systems used by schools and other supported customers, ensuring a high-quality experience from initial contact through to resolution. This is an excellent opportunity for an experienced customer service or IT support professional who enjoys solving problems, managing customer expectations, and delivering exceptional service in a fast-paced environment. Key Responsibilities Provide first-line support for customers via telephone, email and service management tools. Log, investigate and resolve incidents and service requests wherever possible. Escalate complex issues to internal teams or third-party providers as required. Deliver clear and professional advice to customers regarding software and systems. Monitor and track support requests to ensure timely resolution. Build strong working relationships with customers, colleagues and external stakeholders. Assist in producing reports, statistics and service information. Identify opportunities to improve systems, processes and customer experiences. About You We are looking for someone who has: Previous experience in a customer service, helpdesk, service desk or IT support environment. Excellent communication skills with the ability to explain technical information to non-technical users. Strong problem-solving and analytical abilities. Experience using Microsoft Office and database management systems. Good organisational skills with the ability to prioritise competing demands. A customer-first approach and the ability to remain calm under pressure. Knowledge of ICT systems and management information systems. An understanding of IT Service Management principles, with ITIL knowledge or qualifications being advantageous. Essential Requirements Educated to A-Level, HNC level or equivalent experience. Satisfactory DBS clearance. Strong understanding of customer service delivery. Ability to work independently and use initiative. Willingness to travel occasionally across the Orbis partnership area when required. What You'll Be Doing You will act as one of the primary points of contact for customers, helping to resolve technical issues, supporting business-critical systems and ensuring excellent service delivery. The role involves working closely with internal support teams and customers to coordinate solutions and maintain high service standards. You may also assist with supervising junior colleagues or deputising for senior team members when required. Apply Now If you're passionate about customer service, technology and helping people solve problems, we'd love to hear from you. Apply today through Adecco to be considered for this exciting opportunity with East Sussex County Council. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
IT Support Specialist We're working with a well-established and growing IT company that specialises in delivering comprehensive technology solutions to business clients. With a strong focus on innovation and customer satisfaction, they've built a reputation for exceptional IT support services and a collaborative, close-knit team culture. As part of a wider family MSP, they offer the backing and opportunities that come from being part of a larger, growing business. As part of their continued growth, they're now looking for an experienced and motivated IT Support Specialist to join their helpdesk team. This is primarily a helpdesk and cloud-focused role covering 1st, 2nd, and 3rd line support, with particular emphasis on Microsoft 365, Intune, and Microsoft security technologies. The Role Providing 1st to 3rd line technical support across a varied client base Diagnosing and resolving issues across Windows, Microsoft 365, cloud services, networks, and associated technologies Configuring, managing, and troubleshooting Microsoft Intune, including device enrolment, compliance policies, configuration profiles, and application deployment Administering Microsoft 365 and Entra ID, including users, groups, authentication, Multi-Factor Authentication, and Conditional Access Configuring and supporting Microsoft Defender, endpoint security, BitLocker, and other Microsoft security features Reviewing security alerts, vulnerabilities, and Microsoft Secure Score recommendations to help clients improve their security posture Supporting Windows Autopilot and modern cloud-based device deployment Troubleshooting networking issues including LAN, WAN, WiFi, VPNs, and firewalls Supporting Windows Server and Active Directory environments where required Assisting with Microsoft 365 migrations, system upgrades, and other technical projects Maintaining accurate technical documentation and taking ownership of support issues through to resolution The role can be largely remote, ideally with an initial onboarding period working from the Cambridge office; after this, there's considerable flexibility to work remotely, with occasional attendance at the office or client sites as needed Working hours are 8:30am to 5:30pm, Monday to Friday, with some flexibility required Requirements Proven experience in an IT support role, ideally within an MSP or multi-client environment (minimum 2 years) Strong knowledge of Microsoft 365 and its administration; MS certification would be desirable Practical experience with Microsoft Intune and Entra ID Good knowledge of Microsoft security technologies, including Conditional Access, Defender, and endpoint security Strong networking and troubleshooting skills, including experience with routers, switches, and firewalls Good understanding of Windows desktop and server environments, including a working knowledge of virtualisation A good understanding of cyber security principles and their practical application within businesses Excellent communication and interpersonal skills Personal Qualities Friendly and confident when communicating with clients and colleagues Good sense of humour Articulate and well presented, with an excellent telephone manner Organised, with excellent attention to detail Able to take ownership of technical problems and work through them logically Keen to continue developing your knowledge of Microsoft cloud and security technologies Ready to hit the ground running and self-motivated What They Offer A friendly and supportive working environment within an established and growing IT business A largely remote role with flexibility around where you work The backing and additional opportunities that come from being part of a larger MSP Exposure to a wide range of Microsoft cloud, security, and infrastructure technologies Opportunities for professional development, training, and relevant Microsoft certifications Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Aug 23, 2026
Full time
IT Support Specialist We're working with a well-established and growing IT company that specialises in delivering comprehensive technology solutions to business clients. With a strong focus on innovation and customer satisfaction, they've built a reputation for exceptional IT support services and a collaborative, close-knit team culture. As part of a wider family MSP, they offer the backing and opportunities that come from being part of a larger, growing business. As part of their continued growth, they're now looking for an experienced and motivated IT Support Specialist to join their helpdesk team. This is primarily a helpdesk and cloud-focused role covering 1st, 2nd, and 3rd line support, with particular emphasis on Microsoft 365, Intune, and Microsoft security technologies. The Role Providing 1st to 3rd line technical support across a varied client base Diagnosing and resolving issues across Windows, Microsoft 365, cloud services, networks, and associated technologies Configuring, managing, and troubleshooting Microsoft Intune, including device enrolment, compliance policies, configuration profiles, and application deployment Administering Microsoft 365 and Entra ID, including users, groups, authentication, Multi-Factor Authentication, and Conditional Access Configuring and supporting Microsoft Defender, endpoint security, BitLocker, and other Microsoft security features Reviewing security alerts, vulnerabilities, and Microsoft Secure Score recommendations to help clients improve their security posture Supporting Windows Autopilot and modern cloud-based device deployment Troubleshooting networking issues including LAN, WAN, WiFi, VPNs, and firewalls Supporting Windows Server and Active Directory environments where required Assisting with Microsoft 365 migrations, system upgrades, and other technical projects Maintaining accurate technical documentation and taking ownership of support issues through to resolution The role can be largely remote, ideally with an initial onboarding period working from the Cambridge office; after this, there's considerable flexibility to work remotely, with occasional attendance at the office or client sites as needed Working hours are 8:30am to 5:30pm, Monday to Friday, with some flexibility required Requirements Proven experience in an IT support role, ideally within an MSP or multi-client environment (minimum 2 years) Strong knowledge of Microsoft 365 and its administration; MS certification would be desirable Practical experience with Microsoft Intune and Entra ID Good knowledge of Microsoft security technologies, including Conditional Access, Defender, and endpoint security Strong networking and troubleshooting skills, including experience with routers, switches, and firewalls Good understanding of Windows desktop and server environments, including a working knowledge of virtualisation A good understanding of cyber security principles and their practical application within businesses Excellent communication and interpersonal skills Personal Qualities Friendly and confident when communicating with clients and colleagues Good sense of humour Articulate and well presented, with an excellent telephone manner Organised, with excellent attention to detail Able to take ownership of technical problems and work through them logically Keen to continue developing your knowledge of Microsoft cloud and security technologies Ready to hit the ground running and self-motivated What They Offer A friendly and supportive working environment within an established and growing IT business A largely remote role with flexibility around where you work The backing and additional opportunities that come from being part of a larger MSP Exposure to a wide range of Microsoft cloud, security, and infrastructure technologies Opportunities for professional development, training, and relevant Microsoft certifications Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Aug 23, 2026
Full time
IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
1st Line IT Support Engineer Location: Cheltenham Salary: £28,000 £32,000 Benefits: Training & development, career progression, wellbeing support, modern technology environment Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham. This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service. What You'll Do: Provide 1st line technical support via phone, email and remote support tools Log, prioritise and manage support tickets through to resolution Troubleshoot hardware, software and connectivity issues Support Microsoft 365, Windows and cloud-based environments Assist with user account administration and access management Support device builds, deployments and onboarding activities Maintain accurate documentation and ticket records Escalate more complex technical issues where required You'll work closely with both customers and senior technical teams to ensure service levels are maintained and clients receive a professional and responsive support experience. What We're Looking For: Previous experience within an IT Support, Service Desk or Helpdesk role Knowledge of Microsoft Windows and Microsoft 365 Understanding of Active Directory and user account administration Strong troubleshooting and problem-solving abilities Excellent communication and customer service skills A genuine passion for technology and learning Desirable Experience Experience working within a Managed Service Provider (MSP) Understanding of networking fundamentals including DNS, DHCP and TCP/IP Exposure to Microsoft Azure or cloud technologies Experience using service desk and remote support tools Why Join? Develop Your Career This organisation is committed to supporting employee development through ongoing training, mentoring and opportunities to gain industry-recognised certifications. Diverse Technology Exposure You'll gain hands-on experience across a broad range of technologies and customer environments, accelerating your technical growth and career progression. Supportive Team Environment Join a collaborative team where knowledge sharing, continuous improvement and customer service excellence are highly valued. Growing Business Become part of a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services. Apply Now If you're looking for a role where you can develop your technical skills, work with a variety of technologies and build a long-term career within IT, we'd love to hear from you.
Aug 22, 2026
Full time
1st Line IT Support Engineer Location: Cheltenham Salary: £28,000 £32,000 Benefits: Training & development, career progression, wellbeing support, modern technology environment Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham. This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service. What You'll Do: Provide 1st line technical support via phone, email and remote support tools Log, prioritise and manage support tickets through to resolution Troubleshoot hardware, software and connectivity issues Support Microsoft 365, Windows and cloud-based environments Assist with user account administration and access management Support device builds, deployments and onboarding activities Maintain accurate documentation and ticket records Escalate more complex technical issues where required You'll work closely with both customers and senior technical teams to ensure service levels are maintained and clients receive a professional and responsive support experience. What We're Looking For: Previous experience within an IT Support, Service Desk or Helpdesk role Knowledge of Microsoft Windows and Microsoft 365 Understanding of Active Directory and user account administration Strong troubleshooting and problem-solving abilities Excellent communication and customer service skills A genuine passion for technology and learning Desirable Experience Experience working within a Managed Service Provider (MSP) Understanding of networking fundamentals including DNS, DHCP and TCP/IP Exposure to Microsoft Azure or cloud technologies Experience using service desk and remote support tools Why Join? Develop Your Career This organisation is committed to supporting employee development through ongoing training, mentoring and opportunities to gain industry-recognised certifications. Diverse Technology Exposure You'll gain hands-on experience across a broad range of technologies and customer environments, accelerating your technical growth and career progression. Supportive Team Environment Join a collaborative team where knowledge sharing, continuous improvement and customer service excellence are highly valued. Growing Business Become part of a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services. Apply Now If you're looking for a role where you can develop your technical skills, work with a variety of technologies and build a long-term career within IT, we'd love to hear from you.
3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
Aug 21, 2026
Full time
3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Aug 21, 2026
Contractor
Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Student Computing & Distribution Helpdesk Advisor (Temporary) Start Date: 1st September 2026 or sooner End Date: 3rd November 2026 Pay Rate: 14.16 per hour Location: Milton Keynes MK7 6AA Contract: Full-time, 37hrs per week Hours: Hours between 8am to 5pm (flexibility required) About the Role You will respond to enquiries via telephone, email, webchat and other digital channels, taking ownership of customer queries through to resolution wherever possible. Working closely with colleagues across the University, distribution partners and external suppliers, you will ensure students receive the support and course materials they need throughout their learning journey. We are looking for a proactive, customer-focused Helpdesk Advisers, you will provide first-line support to students, Associate Lecturers and colleagues, resolving a wide range of technical and course material enquiries across multiple communication channels. Whether you are helping students access their online learning platform, troubleshooting software installation issues or coordinating the delivery of study materials, you will deliver an outstanding customer experience while ensuring every interaction is handled professionally and efficiently. The University's Computing Helpdesk supports students with technical issues including account access, software, passwords and online services, operating across phone, email and webchat. Who We are Looking For This role would suit candidates with experience in: IT Helpdesk or Service Desk Support First-Line IT Support Customer Contact Centres Technical Support Advisor roles Higher Education or Student Services (desirable) Distribution or Logistics Customer Support (Desirable) Key responsibilities Provide first-line support for student and staff enquiries relating to IT systems, software and course material deliveries. Diagnose technical issues and provide first-time fixes or appropriate workarounds where possible. Support customers via telephone, email, webchat and other digital communication channels. Accurately record, manage and update enquiries using the University's VOICE customer relationship management system. Liaise with the University's distribution centre regarding dispatches, order processing and proof of delivery requests. Raise and manage delivery queries and claims with external courier partners. Work collaboratively with colleagues across the University to resolve technical and operational issues. Support testing of new systems, services and processes before implementation. Maintain and contribute to the Helpdesk knowledge base, ensuring guidance remains accurate and up to date. Support the induction and training of new team members where required. Build positive working relationships with internal stakeholders across multiple departments. Produce reports, analyse trends and identify opportunities to improve customer service and operational efficiency. Keep technical knowledge current and proactively develop your skills. About You You will enjoy solving problems, helping people and working in a fast-paced customer service environment. You will need to be organised, adaptable and able to remain calm under pressure while delivering consistently high levels of customer service. Essential Previous experience within an IT Helpdesk, Service Desk or technical customer support environment, or significant experience in a customer-facing support role. Confident written communication - a large proportion of the work is webchat and email Good IT literacy: operating systems, browsers, MS Office, basic fault-finding Able to work at pace in a measured environment and stay level-headed under pressure GCSE pass (or equivalent) in English and Maths Excellent customer service skills with the ability to build rapport with a wide range of customers. Experience organising and managing administrative processes with excellent attention to detail. Ability to prioritise workloads and respond effectively to changing demands. Good understanding of Microsoft Windows, common operating systems, web browsers and Microsoft Office applications. Ability to troubleshoot software installation issues and provide practical solutions or workarounds. Desirable Knowledge of distribution, logistics or dispatch processes. Understanding of Higher Education or student support services. Awareness of GDPR, Freedom of Information and data protection legislation. Apply Today If you are passionate about technology, enjoy helping customers and want to build your career within one of the UK's leading universities, we would love to hear from you. How to Apply? Please click 'Apply' and submit your most up-to-date CV. Equality, Diversity & Inclusion The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks. Pertemps acts as both an employment business and an employment agency on behalf of The Open University.
Jul 31, 2026
Full time
Student Computing & Distribution Helpdesk Advisor (Temporary) Start Date: 1st September 2026 or sooner End Date: 3rd November 2026 Pay Rate: 14.16 per hour Location: Milton Keynes MK7 6AA Contract: Full-time, 37hrs per week Hours: Hours between 8am to 5pm (flexibility required) About the Role You will respond to enquiries via telephone, email, webchat and other digital channels, taking ownership of customer queries through to resolution wherever possible. Working closely with colleagues across the University, distribution partners and external suppliers, you will ensure students receive the support and course materials they need throughout their learning journey. We are looking for a proactive, customer-focused Helpdesk Advisers, you will provide first-line support to students, Associate Lecturers and colleagues, resolving a wide range of technical and course material enquiries across multiple communication channels. Whether you are helping students access their online learning platform, troubleshooting software installation issues or coordinating the delivery of study materials, you will deliver an outstanding customer experience while ensuring every interaction is handled professionally and efficiently. The University's Computing Helpdesk supports students with technical issues including account access, software, passwords and online services, operating across phone, email and webchat. Who We are Looking For This role would suit candidates with experience in: IT Helpdesk or Service Desk Support First-Line IT Support Customer Contact Centres Technical Support Advisor roles Higher Education or Student Services (desirable) Distribution or Logistics Customer Support (Desirable) Key responsibilities Provide first-line support for student and staff enquiries relating to IT systems, software and course material deliveries. Diagnose technical issues and provide first-time fixes or appropriate workarounds where possible. Support customers via telephone, email, webchat and other digital communication channels. Accurately record, manage and update enquiries using the University's VOICE customer relationship management system. Liaise with the University's distribution centre regarding dispatches, order processing and proof of delivery requests. Raise and manage delivery queries and claims with external courier partners. Work collaboratively with colleagues across the University to resolve technical and operational issues. Support testing of new systems, services and processes before implementation. Maintain and contribute to the Helpdesk knowledge base, ensuring guidance remains accurate and up to date. Support the induction and training of new team members where required. Build positive working relationships with internal stakeholders across multiple departments. Produce reports, analyse trends and identify opportunities to improve customer service and operational efficiency. Keep technical knowledge current and proactively develop your skills. About You You will enjoy solving problems, helping people and working in a fast-paced customer service environment. You will need to be organised, adaptable and able to remain calm under pressure while delivering consistently high levels of customer service. Essential Previous experience within an IT Helpdesk, Service Desk or technical customer support environment, or significant experience in a customer-facing support role. Confident written communication - a large proportion of the work is webchat and email Good IT literacy: operating systems, browsers, MS Office, basic fault-finding Able to work at pace in a measured environment and stay level-headed under pressure GCSE pass (or equivalent) in English and Maths Excellent customer service skills with the ability to build rapport with a wide range of customers. Experience organising and managing administrative processes with excellent attention to detail. Ability to prioritise workloads and respond effectively to changing demands. Good understanding of Microsoft Windows, common operating systems, web browsers and Microsoft Office applications. Ability to troubleshoot software installation issues and provide practical solutions or workarounds. Desirable Knowledge of distribution, logistics or dispatch processes. Understanding of Higher Education or student support services. Awareness of GDPR, Freedom of Information and data protection legislation. Apply Today If you are passionate about technology, enjoy helping customers and want to build your career within one of the UK's leading universities, we would love to hear from you. How to Apply? Please click 'Apply' and submit your most up-to-date CV. Equality, Diversity & Inclusion The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks. Pertemps acts as both an employment business and an employment agency on behalf of The Open University.
IT Support Technician Location: Dewsbury (with frequent UK travel) An established business is looking for an IT Support Technician to join their IT team based in Dewsbury. You'll take ownership of first line support while also assisting the IT service desk with second line support. This is a genuine development role, offering the successful candidate the opportunity to upskill and grow alongside an established team. Please note the position involves frequent travel across the UK to depot sites. Key Responsibilities Support end users via helpdesk tools and telephone Configuration and implementation of hardware and software Liaise with third party software and hardware support companies Contribute to the development and documentation of solutions, processes and procedures Laptop builds and repairs Administration of the mobile phone suite What You'll Need Experience of building and repairing laptops Prior experience across both 1st and 2nd line support Any experience of Microsoft 365 or Active Directory Strong stakeholder management skills Ability to work independently Willingness and ability to travel across the UK What's on Offer A competitive basic salary and package Great health and wellbeing packages A strong pension scheme This is an urgent requirement, so early applications are encouraged. Apply now or get in touch for a confidential conversation.
Jul 30, 2026
Full time
IT Support Technician Location: Dewsbury (with frequent UK travel) An established business is looking for an IT Support Technician to join their IT team based in Dewsbury. You'll take ownership of first line support while also assisting the IT service desk with second line support. This is a genuine development role, offering the successful candidate the opportunity to upskill and grow alongside an established team. Please note the position involves frequent travel across the UK to depot sites. Key Responsibilities Support end users via helpdesk tools and telephone Configuration and implementation of hardware and software Liaise with third party software and hardware support companies Contribute to the development and documentation of solutions, processes and procedures Laptop builds and repairs Administration of the mobile phone suite What You'll Need Experience of building and repairing laptops Prior experience across both 1st and 2nd line support Any experience of Microsoft 365 or Active Directory Strong stakeholder management skills Ability to work independently Willingness and ability to travel across the UK What's on Offer A competitive basic salary and package Great health and wellbeing packages A strong pension scheme This is an urgent requirement, so early applications are encouraged. Apply now or get in touch for a confidential conversation.
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!
May 29, 2026
Full time
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!
IT Support Engineer An excellent opportunity for an IT Support Engineer with Microsoft 365, service desk, remote technical support, networking and client-facing skills. If youve also worked in the following roles, wed also like to hear from you: IT Technician, Technical Support Engineer, Service Desk Engineer, IT Helpdesk Analyst, 1st / 2nd Line Support Engineer, MSP Support Engineer PLEASE NOTE: You click apply for full job details
May 29, 2026
Full time
IT Support Engineer An excellent opportunity for an IT Support Engineer with Microsoft 365, service desk, remote technical support, networking and client-facing skills. If youve also worked in the following roles, wed also like to hear from you: IT Technician, Technical Support Engineer, Service Desk Engineer, IT Helpdesk Analyst, 1st / 2nd Line Support Engineer, MSP Support Engineer PLEASE NOTE: You click apply for full job details
IT Support £29k; DN9; Mon-Fri afternoon shifts This is a great position for someone with experience providing 1st and 2nd line IT support and who has their own things to do in the mornings. Starting at 12noon to ensure the USA colleagues are supported promptly, you would be the only member of the IT department to work after 4.30pm. Please do not apply if you are located more than 30 minute drive from DN9 as you will need to commute daily. The duties of the IT support engineer will include: Network Administration: Setting user permissions and roles to ensure appropriate access. Maintain user records and documentation. Setting up devices for users. Maintain the wireless infrastructure. Assist in managing the company s SharePoint assets. 1st/2nd line support: Logging support tickets on the IT help Desk for users. Responding to support tickets on the helpdesk. Resolving general IT issues on user devices onsite or remotely though support tools. Monitoring of backups. Support of the various applications used in the business (M365 and NetSuite). If you have at least 1 year in an active 1st and 2nd line support role along with relevant IT qualifications and an ability to communicate clearly, calmly and patiently, we would like to see your CV. Applications highlighting experience of Microsoft 365, SharePoint and NetSuite will be prioritised. Benefits of the IT support engineer include: Salary : £29,000 p/a. Afternoon hours: 12noon 9pm Mon to Thurs, finish at 8.30pm Friday. Work from home: Initially you will start in the office every day, working from home after 4.30pm. After completing 6 months training and probation, you will be given the option to work from home full time. Holidays: 25 plus stats (usually 8). Getting there: Not easily accessible on public transport due to location, but plenty of free onsite parking. The future: Solid and growing client base, full order book, stability and true career progression. Environment: A family-owned business, low turnover of staff and a positive environment . If you would like to apply, send a relevant up to date CV. Travail Employment Group is operating as an Employment Business in this instance.
May 26, 2026
Full time
IT Support £29k; DN9; Mon-Fri afternoon shifts This is a great position for someone with experience providing 1st and 2nd line IT support and who has their own things to do in the mornings. Starting at 12noon to ensure the USA colleagues are supported promptly, you would be the only member of the IT department to work after 4.30pm. Please do not apply if you are located more than 30 minute drive from DN9 as you will need to commute daily. The duties of the IT support engineer will include: Network Administration: Setting user permissions and roles to ensure appropriate access. Maintain user records and documentation. Setting up devices for users. Maintain the wireless infrastructure. Assist in managing the company s SharePoint assets. 1st/2nd line support: Logging support tickets on the IT help Desk for users. Responding to support tickets on the helpdesk. Resolving general IT issues on user devices onsite or remotely though support tools. Monitoring of backups. Support of the various applications used in the business (M365 and NetSuite). If you have at least 1 year in an active 1st and 2nd line support role along with relevant IT qualifications and an ability to communicate clearly, calmly and patiently, we would like to see your CV. Applications highlighting experience of Microsoft 365, SharePoint and NetSuite will be prioritised. Benefits of the IT support engineer include: Salary : £29,000 p/a. Afternoon hours: 12noon 9pm Mon to Thurs, finish at 8.30pm Friday. Work from home: Initially you will start in the office every day, working from home after 4.30pm. After completing 6 months training and probation, you will be given the option to work from home full time. Holidays: 25 plus stats (usually 8). Getting there: Not easily accessible on public transport due to location, but plenty of free onsite parking. The future: Solid and growing client base, full order book, stability and true career progression. Environment: A family-owned business, low turnover of staff and a positive environment . If you would like to apply, send a relevant up to date CV. Travail Employment Group is operating as an Employment Business in this instance.
Role: IT Support Technician (3 month FTC) Location: Oxford Salary: £30,000 ? Profile Planet Recruitment are proud to be working with a leading global provider of elite summer schools. If you've worked in a 1st/2nd line support environment and are available immediately, this could be a great fit. The IT Support Technician will play a critical role in ensuring all technology, devices, and systems are effectively deployed, maintained and supported. This role combines project coordination, IT operations, and on-the-ground delivery across multiple UK locations. Key Responsibilities Support the planning, delivery and support of IT & Telecoms systems and infrastructure projects across multiple summer school campuses. Coordinate the procurement of campus IT & Telecoms equipment, including laptops, mobile phones, printers, and related accessories. Manage the setup, configuration, and allocation of laptops and mobile devices to staff across summer delivery teams. Support the setup and maintenance of campus IT & Telecoms infrastructure, including: WiFi configuration and troubleshooting Printer procurement, setup, and on-site support Phone systems and calling routes, including emergency phone setup Act as the first point of contact for IT support queries, triaging inbound helpdesk calls and emails and escalating issues where necessary. Desirable experience: Experience in IT support, systems administration, or technical operations. Experience with Google Workspace administration. Experience supporting events, education programmes, or multi-site operations. Familiarity with device management and/or networking basics. Experience working in a helpdesk or support environment. If you feel you have the right skill set and available immediately - please apply ASAP. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 25, 2026
Full time
Role: IT Support Technician (3 month FTC) Location: Oxford Salary: £30,000 ? Profile Planet Recruitment are proud to be working with a leading global provider of elite summer schools. If you've worked in a 1st/2nd line support environment and are available immediately, this could be a great fit. The IT Support Technician will play a critical role in ensuring all technology, devices, and systems are effectively deployed, maintained and supported. This role combines project coordination, IT operations, and on-the-ground delivery across multiple UK locations. Key Responsibilities Support the planning, delivery and support of IT & Telecoms systems and infrastructure projects across multiple summer school campuses. Coordinate the procurement of campus IT & Telecoms equipment, including laptops, mobile phones, printers, and related accessories. Manage the setup, configuration, and allocation of laptops and mobile devices to staff across summer delivery teams. Support the setup and maintenance of campus IT & Telecoms infrastructure, including: WiFi configuration and troubleshooting Printer procurement, setup, and on-site support Phone systems and calling routes, including emergency phone setup Act as the first point of contact for IT support queries, triaging inbound helpdesk calls and emails and escalating issues where necessary. Desirable experience: Experience in IT support, systems administration, or technical operations. Experience with Google Workspace administration. Experience supporting events, education programmes, or multi-site operations. Familiarity with device management and/or networking basics. Experience working in a helpdesk or support environment. If you feel you have the right skill set and available immediately - please apply ASAP. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Your new company A well-established and forward-thinking organisation is looking to strengthen its IT Service Delivery function. With a strong focus on customer experience and operational efficiency, the business relies on its technology teams to deliver reliable and responsive support across a diverse user base. Your new role As an IT First Line Support Analyst, you will join the Service Delivery team on a 3 month contract, providing hands-on, first line technical support to end users. Working 5 days per week on-site in Bedford, you will be the first point of contact for IT incidents and service requests, ensuring issues are logged, diagnosed, and resolved efficiently.Your day-to-day responsibilities will include troubleshooting hardware, software, and basic network issues across desktops, laptops, mobile phones, and tablets. You will manage incidents and requests using ITSM tools, escalate more complex issues to second line or third party support teams, and keep users informed throughout the resolution process.You will also assist with user account management, device setup and deployment, and contribute to knowledge base documentation and process improvements within the service desk function. What you'll need to succeed To be successful in this role, you will have: - Previous experience in a 1st Line Support, Helpdesk, or Customer Service IT role - Strong troubleshooting skills across Windows, mobile operating systems (iOS/Android), and standard business applications - Familiarity with ticketing systems (e.g. ServiceNow, Zendesk) and remote support tools - A solid understanding of hardware, software, and basic networking concepts - Excellent communication skills with the ability to explain technical issues clearly to non-technical users - Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment - A proactive, customer-focused approach with a commitment to delivering high-quality service- An IT-related qualification would be advantageous but is not essential. What you'll get in return In return, you'll be offered a contract opportunity within a busy and well-structured IT Service Delivery environment. You'll gain hands-on experience supporting a large user base, working with modern ITSM tools and a variety of technologies. This role provides valuable exposure to enterprise-level IT operations, the chance to work alongside experienced IT professionals, and the opportunity to strengthen your first-line support skill set in a fast-paced, customer-focused setting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 24, 2026
Contractor
Your new company A well-established and forward-thinking organisation is looking to strengthen its IT Service Delivery function. With a strong focus on customer experience and operational efficiency, the business relies on its technology teams to deliver reliable and responsive support across a diverse user base. Your new role As an IT First Line Support Analyst, you will join the Service Delivery team on a 3 month contract, providing hands-on, first line technical support to end users. Working 5 days per week on-site in Bedford, you will be the first point of contact for IT incidents and service requests, ensuring issues are logged, diagnosed, and resolved efficiently.Your day-to-day responsibilities will include troubleshooting hardware, software, and basic network issues across desktops, laptops, mobile phones, and tablets. You will manage incidents and requests using ITSM tools, escalate more complex issues to second line or third party support teams, and keep users informed throughout the resolution process.You will also assist with user account management, device setup and deployment, and contribute to knowledge base documentation and process improvements within the service desk function. What you'll need to succeed To be successful in this role, you will have: - Previous experience in a 1st Line Support, Helpdesk, or Customer Service IT role - Strong troubleshooting skills across Windows, mobile operating systems (iOS/Android), and standard business applications - Familiarity with ticketing systems (e.g. ServiceNow, Zendesk) and remote support tools - A solid understanding of hardware, software, and basic networking concepts - Excellent communication skills with the ability to explain technical issues clearly to non-technical users - Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment - A proactive, customer-focused approach with a commitment to delivering high-quality service- An IT-related qualification would be advantageous but is not essential. What you'll get in return In return, you'll be offered a contract opportunity within a busy and well-structured IT Service Delivery environment. You'll gain hands-on experience supporting a large user base, working with modern ITSM tools and a variety of technologies. This role provides valuable exposure to enterprise-level IT operations, the chance to work alongside experienced IT professionals, and the opportunity to strengthen your first-line support skill set in a fast-paced, customer-focused setting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
1st Line Support Technician (MSP)Chichester / Bognor Regis area (PO20)£24,000 - £30,000 + excellent training, certifications, hybrid working and genuine career progression Are you working within an MSP / IT support co. and now looking for the next step in your IT career? We're working with a highly regarded and growing Managed Service Provider with an excellent reputation for customer service and a genuinely supportive team environment. Due to continued growth, they're looking for a 1st Line Support Technician to join their busy Service Desk team. This is a fantastic opportunity for someone who has already gained some good IT support experience, who enjoys helping people, wants exposure to a wide range of technologies and is keen to progress towards 2nd Line support and beyond. You'll be joining a business that actively invests in training, development and certifications, with senior engineers who are happy to mentor and support your progression. What you'll be doing: Acting as the first point of contact for clients via phone, email and helpdesk system Troubleshooting and resolving 1st line technical issues remotely Supporting users with Windows, Microsoft 365, passwords, connectivity and general desktop support issues Logging and managing tickets through to resolution in line with SLAs Keeping clients updated with clear, friendly communication Preparing and configuring laptops, desktops and new user setups Escalating more complex issues to 2nd Line engineers whilst continuing to learn from the wider team What we are looking for: Previous experience working within an MSP / IT Support Services environment is ESSENTIAL Strong customer service and communication skills Good understanding of Windows desktop environments and Microsoft 365 Experience working with ticketing/helpdesk systems A proactive attitude and genuine desire to learn and progress Full UK driving licence preferred What's on offer: £24,000 - £30,000 salary depending on experience Hybrid / flexible working after training 9-day working fortnight Paid training and IT certifications Clear progression pathway towards 2nd Line Support / Projects / Cyber Security Teams Friendly, collaborative team culture Exposure to a wide variety of technologies and clients Long-term career opportunities within a growing MSP This role would suit someone currently working in a 1 st Line Support / Helpdesk MSP Support role who is looking for more exposure, better training and a clear route to progress their technical career. Sound interesting? Apply today. Integral Recruitment is acting as an employment agency regarding this vacancy.
May 24, 2026
Full time
1st Line Support Technician (MSP)Chichester / Bognor Regis area (PO20)£24,000 - £30,000 + excellent training, certifications, hybrid working and genuine career progression Are you working within an MSP / IT support co. and now looking for the next step in your IT career? We're working with a highly regarded and growing Managed Service Provider with an excellent reputation for customer service and a genuinely supportive team environment. Due to continued growth, they're looking for a 1st Line Support Technician to join their busy Service Desk team. This is a fantastic opportunity for someone who has already gained some good IT support experience, who enjoys helping people, wants exposure to a wide range of technologies and is keen to progress towards 2nd Line support and beyond. You'll be joining a business that actively invests in training, development and certifications, with senior engineers who are happy to mentor and support your progression. What you'll be doing: Acting as the first point of contact for clients via phone, email and helpdesk system Troubleshooting and resolving 1st line technical issues remotely Supporting users with Windows, Microsoft 365, passwords, connectivity and general desktop support issues Logging and managing tickets through to resolution in line with SLAs Keeping clients updated with clear, friendly communication Preparing and configuring laptops, desktops and new user setups Escalating more complex issues to 2nd Line engineers whilst continuing to learn from the wider team What we are looking for: Previous experience working within an MSP / IT Support Services environment is ESSENTIAL Strong customer service and communication skills Good understanding of Windows desktop environments and Microsoft 365 Experience working with ticketing/helpdesk systems A proactive attitude and genuine desire to learn and progress Full UK driving licence preferred What's on offer: £24,000 - £30,000 salary depending on experience Hybrid / flexible working after training 9-day working fortnight Paid training and IT certifications Clear progression pathway towards 2nd Line Support / Projects / Cyber Security Teams Friendly, collaborative team culture Exposure to a wide variety of technologies and clients Long-term career opportunities within a growing MSP This role would suit someone currently working in a 1 st Line Support / Helpdesk MSP Support role who is looking for more exposure, better training and a clear route to progress their technical career. Sound interesting? Apply today. Integral Recruitment is acting as an employment agency regarding this vacancy.
IT Business Operations Lead Hours: Full time (37 hours each week, all year round) Duration: Permanent Salary: £32,515 a year + benefits Location: Rotherham College, Rotherham (with occasional travel to other campuses within RNN Group) Closing date: 08/06/2026 About the Role Are you a technical leader who can balance high-level strategy with hands-on service delivery? At RNN Group, we are looking for an IT Business Operations Lead to act as the engine room of our IT function. This isn't just a support role; it's a vital partnership. You will serve as a key deputy to the Director of IT & Digital, bridging the gap between daily frontline workflows and the high-impact projects that drive our strategic roadmap. From managing complex vendor contracts to mentoring our 1st-line support team, you will be the glue that ensures our digital infrastructure is resilient, user-focused, and future-ready. Why This Role? Operational Influence: Take the lead on the Group's service delivery, ensuring we don't just meet SLAs-we exceed them. Strategic Impact: Play a pivotal role in the execution of key IT projects, ensuring new technologies are tested and transitioned seamlessly into the business. Commercial Leadership: Own the IT contract portfolio, using your commercial acumen to manage vendor relationships and ensure maximum value for the Group. What You'll Achieve We need a versatile leader who can pivot from technical troubleshooting to commercial negotiation without missing a beat. In this role, you will: Lead with Excellence: Oversee the day-to-day IT Support function, driving a culture where every service request is handled with professionalism and speed. Empower Users: Move beyond "quick fixes" by promoting self-help guidance and using data analysis to resolve underlying IT trends before they become problems. Manage Major Incidents: Act as the calm voice in a crisis, managing real-time communications across the Group Staff Portal during service outages. Partner and Deputy: Support the Director in departmental oversight, translating high-level goals into actionable plans for your team. Build Relationships: Act as a credible ambassador for IT, building strong links with students, staff, and external partners across all Group sites. Is This You? This role requires a unique "dual-focus" mindset. You'll need to be as comfortable reviewing a service level agreement (SLA) as you are leading a team through a technical outage. You are the right fit if you can: Manage Conflicting Demands: You can juggle the high-frequency pressure of a busy helpdesk with the focused, long-term discipline required for contract management. Lead Under Pressure: You remain professional and positive when things go wrong, ensuring tasks are prioritized and escalated correctly. Pivot Seamlessly: You have the "operational versatility" to move from hands-on technical support to the administrative rigor needed for procurement and renewals. Communicate with Clarity: Whether it's a high-quality service report or a crisis update during a system impact, your communication is always professional and timely. You will You are an experienced IT professional with a proven track record of supervising high-performing helpdesk teams. You lead by example, ensuring your team delivers a "white-glove" service experience that is both professional and user-centric. Your Experience & Skills: Technical Leadership: Extensive experience in IT helpdesk environments, offering expert guidance on first-line queries and complex technical issues. Project & Vendor Management: A strong background in supporting IT infrastructure or software projects, alongside the commercial ability to manage vendor relationships and contracts. Effective Communication: The ability to translate complex technical information into clear, actionable advice for a diverse range of stakeholders. Qualifications: A Level 3 qualification in Business Administration, Customer Service, or an equivalent field. Level 2 (or equivalent) in English and Maths (or a willingness to achieve these). Advantageous: Professional certifications in IT (e.g., ITIL) or Management/Leadership are highly desirable and will be supported as part of your ongoing professional development. We understand that no candidate will perfectly match every qualification or criterion listed. If your experience differs from what we've outlined but you believe you can contribute to this role, we encourage you to apply! What is the RNN Group? RNN Group's main goal is to be an 'outstanding' education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too To Apply If you feel you are a suitable candidate and would like to work for RNN Group, please click apply to be redirected to our website to complete your application.
May 24, 2026
Full time
IT Business Operations Lead Hours: Full time (37 hours each week, all year round) Duration: Permanent Salary: £32,515 a year + benefits Location: Rotherham College, Rotherham (with occasional travel to other campuses within RNN Group) Closing date: 08/06/2026 About the Role Are you a technical leader who can balance high-level strategy with hands-on service delivery? At RNN Group, we are looking for an IT Business Operations Lead to act as the engine room of our IT function. This isn't just a support role; it's a vital partnership. You will serve as a key deputy to the Director of IT & Digital, bridging the gap between daily frontline workflows and the high-impact projects that drive our strategic roadmap. From managing complex vendor contracts to mentoring our 1st-line support team, you will be the glue that ensures our digital infrastructure is resilient, user-focused, and future-ready. Why This Role? Operational Influence: Take the lead on the Group's service delivery, ensuring we don't just meet SLAs-we exceed them. Strategic Impact: Play a pivotal role in the execution of key IT projects, ensuring new technologies are tested and transitioned seamlessly into the business. Commercial Leadership: Own the IT contract portfolio, using your commercial acumen to manage vendor relationships and ensure maximum value for the Group. What You'll Achieve We need a versatile leader who can pivot from technical troubleshooting to commercial negotiation without missing a beat. In this role, you will: Lead with Excellence: Oversee the day-to-day IT Support function, driving a culture where every service request is handled with professionalism and speed. Empower Users: Move beyond "quick fixes" by promoting self-help guidance and using data analysis to resolve underlying IT trends before they become problems. Manage Major Incidents: Act as the calm voice in a crisis, managing real-time communications across the Group Staff Portal during service outages. Partner and Deputy: Support the Director in departmental oversight, translating high-level goals into actionable plans for your team. Build Relationships: Act as a credible ambassador for IT, building strong links with students, staff, and external partners across all Group sites. Is This You? This role requires a unique "dual-focus" mindset. You'll need to be as comfortable reviewing a service level agreement (SLA) as you are leading a team through a technical outage. You are the right fit if you can: Manage Conflicting Demands: You can juggle the high-frequency pressure of a busy helpdesk with the focused, long-term discipline required for contract management. Lead Under Pressure: You remain professional and positive when things go wrong, ensuring tasks are prioritized and escalated correctly. Pivot Seamlessly: You have the "operational versatility" to move from hands-on technical support to the administrative rigor needed for procurement and renewals. Communicate with Clarity: Whether it's a high-quality service report or a crisis update during a system impact, your communication is always professional and timely. You will You are an experienced IT professional with a proven track record of supervising high-performing helpdesk teams. You lead by example, ensuring your team delivers a "white-glove" service experience that is both professional and user-centric. Your Experience & Skills: Technical Leadership: Extensive experience in IT helpdesk environments, offering expert guidance on first-line queries and complex technical issues. Project & Vendor Management: A strong background in supporting IT infrastructure or software projects, alongside the commercial ability to manage vendor relationships and contracts. Effective Communication: The ability to translate complex technical information into clear, actionable advice for a diverse range of stakeholders. Qualifications: A Level 3 qualification in Business Administration, Customer Service, or an equivalent field. Level 2 (or equivalent) in English and Maths (or a willingness to achieve these). Advantageous: Professional certifications in IT (e.g., ITIL) or Management/Leadership are highly desirable and will be supported as part of your ongoing professional development. We understand that no candidate will perfectly match every qualification or criterion listed. If your experience differs from what we've outlined but you believe you can contribute to this role, we encourage you to apply! What is the RNN Group? RNN Group's main goal is to be an 'outstanding' education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too To Apply If you feel you are a suitable candidate and would like to work for RNN Group, please click apply to be redirected to our website to complete your application.
Service Desk Analyst (x2) Newcastle upon Tyne (Hybrid Working) Excellent Career Development Hands-on Project Exposure We're looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn't your typical "ticket-only" support role - while you'll play a key part in day-to-day service desk operations, you'll also gain valuable exposure to a wide range of IT projects and initiatives across the business. If you're someone who wants to move beyond routine 1st line work and get involved in real, hands-on technical projects, this is a fantastic opportunity to accelerate your career. The Role As part of our Service Desk team, you'll deliver high-quality IT support to employees and franchise partners, ensuring issues and requests are handled quickly, professionally, and effectively. Alongside core support responsibilities, you'll have the opportunity to: Contribute to IT improvement projects Get involved in system upgrades, rollouts, and changes Work closely with wider IT teams and learn new technologies Key Responsibilities Provide responsive and effective IT support across the business Log, manage, and resolve incidents and service requests in line with SLAs Escalate issues where required, following established procedures Maintain clear communication with users throughout issue resolution Collaborate with colleagues on ongoing IT initiatives and project work Support continuous improvement across service delivery About You We're looking for people who: Have previous experience in a Service Desk / Helpdesk role Are confident, approachable, and customer-focused Communicate clearly with both technical and non-technical users Thrive in a fast-paced environment and stay calm under pressure Enjoy learning and want exposure beyond traditional support work Technical Skills You should have experience with: Windows 10 / Windows 11 Microsoft 365 (O365) Active Directory IT ticketing systems and SLA-driven environments Working with third-party providers and escalation processes
May 24, 2026
Full time
Service Desk Analyst (x2) Newcastle upon Tyne (Hybrid Working) Excellent Career Development Hands-on Project Exposure We're looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn't your typical "ticket-only" support role - while you'll play a key part in day-to-day service desk operations, you'll also gain valuable exposure to a wide range of IT projects and initiatives across the business. If you're someone who wants to move beyond routine 1st line work and get involved in real, hands-on technical projects, this is a fantastic opportunity to accelerate your career. The Role As part of our Service Desk team, you'll deliver high-quality IT support to employees and franchise partners, ensuring issues and requests are handled quickly, professionally, and effectively. Alongside core support responsibilities, you'll have the opportunity to: Contribute to IT improvement projects Get involved in system upgrades, rollouts, and changes Work closely with wider IT teams and learn new technologies Key Responsibilities Provide responsive and effective IT support across the business Log, manage, and resolve incidents and service requests in line with SLAs Escalate issues where required, following established procedures Maintain clear communication with users throughout issue resolution Collaborate with colleagues on ongoing IT initiatives and project work Support continuous improvement across service delivery About You We're looking for people who: Have previous experience in a Service Desk / Helpdesk role Are confident, approachable, and customer-focused Communicate clearly with both technical and non-technical users Thrive in a fast-paced environment and stay calm under pressure Enjoy learning and want exposure beyond traditional support work Technical Skills You should have experience with: Windows 10 / Windows 11 Microsoft 365 (O365) Active Directory IT ticketing systems and SLA-driven environments Working with third-party providers and escalation processes
IT Engineer (On-Site, Fixed Term Contract) Location : Oxford (On-site, 5 days per week) Salary: £28,000 - £30,000 + benefits Benefits: Pension scheme + perks package Our client, a leading managed service provider specialising in the education sector, is hiring an IT Engineer to deliver dedicated on-site support within a school environment. This role offers the opportunity to act as the trusted face of IT, providing hands-on support while working alongside a wider engineering and service delivery function to ensure a stable, secure, and high-performing IT environment. What you'll do: Deliver day-to-day on-site IT support to staff and students Act as a visible, approachable IT presence across the school Manage and prioritise helpdesk tickets in line with SLAs Support classroom technology and digital learning tools Maintain user devices, accounts, and core systems You'll work closely with central engineering teams, service delivery management, and third-party suppliers to ensure consistent service and continuous improvement. What we're looking for: Strong 1st line IT support experience in a user-facing role Solid troubleshooting skills across hardware, software, and user issues Experience with Microsoft 365, including user account management Understanding of basic networking (DNS, DHCP, IP addressing) Experience supporting devices, printers, and AV equipment The ideal candidate will bring a proactive, service-focused mindset, excellent communication skills, and enjoy working in a structured, user-centric environment. Why join? Opportunity to work in a well-supported on-site role with backing from a wider IT function Exposure to education-focused technology environments Long-term fixed-term contract (3 years) offering stability Collaborative and service-driven culture Apply now to play a key role in delivering exceptional IT support within a growing education-focused environment.
May 23, 2026
Full time
IT Engineer (On-Site, Fixed Term Contract) Location : Oxford (On-site, 5 days per week) Salary: £28,000 - £30,000 + benefits Benefits: Pension scheme + perks package Our client, a leading managed service provider specialising in the education sector, is hiring an IT Engineer to deliver dedicated on-site support within a school environment. This role offers the opportunity to act as the trusted face of IT, providing hands-on support while working alongside a wider engineering and service delivery function to ensure a stable, secure, and high-performing IT environment. What you'll do: Deliver day-to-day on-site IT support to staff and students Act as a visible, approachable IT presence across the school Manage and prioritise helpdesk tickets in line with SLAs Support classroom technology and digital learning tools Maintain user devices, accounts, and core systems You'll work closely with central engineering teams, service delivery management, and third-party suppliers to ensure consistent service and continuous improvement. What we're looking for: Strong 1st line IT support experience in a user-facing role Solid troubleshooting skills across hardware, software, and user issues Experience with Microsoft 365, including user account management Understanding of basic networking (DNS, DHCP, IP addressing) Experience supporting devices, printers, and AV equipment The ideal candidate will bring a proactive, service-focused mindset, excellent communication skills, and enjoy working in a structured, user-centric environment. Why join? Opportunity to work in a well-supported on-site role with backing from a wider IT function Exposure to education-focused technology environments Long-term fixed-term contract (3 years) offering stability Collaborative and service-driven culture Apply now to play a key role in delivering exceptional IT support within a growing education-focused environment.
IT 1st Line Support Technician Southend-on-Sea Competitive Salary (based on experience) About the Role We're working with a well-established, community-focused organisation in Southend-on-Sea that is expanding its central IT function. They are looking to recruit an IT 1st Line Support Technician to join their growing team. This is a fantastic opportunity for someone passionate about IT support who enjoys working in a fast-paced environment, providing hands-on technical assistance and excellent customer service to end users. You'll act as a key point of contact for IT queries, supporting a wide range of systems and hardware while ensuring smooth day-to-day operations across the organisation. Key Responsibilities Provide first-line IT support , responding to helpdesk tickets efficiently and professionally Troubleshoot and resolve hardware and software issues across desktops, laptops, printers, and networks Escalate more complex issues to 2nd/3rd line support when required Assist with maintaining IT systems, including: Microsoft 365 environment Active Directory user accounts Network infrastructure and Wi-Fi systems Security systems such as antivirus and device monitoring Support ongoing maintenance of IT equipment and infrastructure Keep accurate records of support tickets, resolutions, and equipment inventory Monitor IT systems to ensure performance, security, and compliance Provide clear communication to users, explaining technical issues in a user-friendly way What We're Looking For Essential: Experience troubleshooting IT hardware and software issues Strong communication skills - able to explain technical issues clearly to non-technical users Passion for IT and awareness of current trends and technologies Self-motivated with the ability to manage workload and respond to priorities effectively Desirable: Experience working within an IT helpdesk or support environment Exposure to Microsoft 365 and Active Directory administration Background in customer-facing roles Relevant IT qualification (Level 2/3 or equivalent) Full UK driving licence About You You'll be a proactive and approachable individual who enjoys solving problems and delivering excellent service. You'll thrive in a collaborative environment and be confident working across multiple systems and tasks simultaneously. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 23, 2026
Seasonal
IT 1st Line Support Technician Southend-on-Sea Competitive Salary (based on experience) About the Role We're working with a well-established, community-focused organisation in Southend-on-Sea that is expanding its central IT function. They are looking to recruit an IT 1st Line Support Technician to join their growing team. This is a fantastic opportunity for someone passionate about IT support who enjoys working in a fast-paced environment, providing hands-on technical assistance and excellent customer service to end users. You'll act as a key point of contact for IT queries, supporting a wide range of systems and hardware while ensuring smooth day-to-day operations across the organisation. Key Responsibilities Provide first-line IT support , responding to helpdesk tickets efficiently and professionally Troubleshoot and resolve hardware and software issues across desktops, laptops, printers, and networks Escalate more complex issues to 2nd/3rd line support when required Assist with maintaining IT systems, including: Microsoft 365 environment Active Directory user accounts Network infrastructure and Wi-Fi systems Security systems such as antivirus and device monitoring Support ongoing maintenance of IT equipment and infrastructure Keep accurate records of support tickets, resolutions, and equipment inventory Monitor IT systems to ensure performance, security, and compliance Provide clear communication to users, explaining technical issues in a user-friendly way What We're Looking For Essential: Experience troubleshooting IT hardware and software issues Strong communication skills - able to explain technical issues clearly to non-technical users Passion for IT and awareness of current trends and technologies Self-motivated with the ability to manage workload and respond to priorities effectively Desirable: Experience working within an IT helpdesk or support environment Exposure to Microsoft 365 and Active Directory administration Background in customer-facing roles Relevant IT qualification (Level 2/3 or equivalent) Full UK driving licence About You You'll be a proactive and approachable individual who enjoys solving problems and delivering excellent service. You'll thrive in a collaborative environment and be confident working across multiple systems and tasks simultaneously. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Senior Procurement Professional - Digital Location: Glasgow, Scotstoun. Hybrid - 2 times a week on site . We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Up to £40,000 (DOE) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: Within this role you will play a central role in supporting day-to-day system use across the Supply Chain function, ensuring users can work effectively and issues are resolved quickly. You'll collaborate across multiple teams, contribute to improving systems and processes, and support capability building through training, data insights, and ongoing user support. Core duties: Operate as a Helpdesk to support contract managers/approvers/requestor on the usage of the ERP Systems Assist co-ordinating a path to resolution for any issues within the ERP Systems or the process steps Undertake ad-hoc Data Queries and Data mining work to support the team, T26 Programme and Supply Chain Function Point of Contact for Supply Chain with other key stakeholders such as IMT, Engineering, Planning, Logistics, Operations, Project Controls Assist with system development & testing activities, as directed by the Supply Chain Manager Train new users in the use of key business systems (principally our ERP system) and associated processes and provide ad-hoc training and support to existing users as required Essential Skills: Knowledge & experience in the use of ERP Systems (Enterprise Resource Planning) Proficient in the use of standard Microsoft packages Excellent communication skills with regular stakeholder management experience Our Supply Chain Team: As a Senior Procurement Professional, you will act as a point of contact in our Supply Chain team to assist key stakeholders that encounter any issues with our business systems (primarily our Enterprise Resource Planning system). This is an excellent opportunity where you will become a Subject Matter Expert on our business Systems and have regular interaction with various parts of our Naval Ships business. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 1st June 2026. Interviews for this position will take place W/C 8th June. We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 23, 2026
Full time
Job Title: Senior Procurement Professional - Digital Location: Glasgow, Scotstoun. Hybrid - 2 times a week on site . We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Up to £40,000 (DOE) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: Within this role you will play a central role in supporting day-to-day system use across the Supply Chain function, ensuring users can work effectively and issues are resolved quickly. You'll collaborate across multiple teams, contribute to improving systems and processes, and support capability building through training, data insights, and ongoing user support. Core duties: Operate as a Helpdesk to support contract managers/approvers/requestor on the usage of the ERP Systems Assist co-ordinating a path to resolution for any issues within the ERP Systems or the process steps Undertake ad-hoc Data Queries and Data mining work to support the team, T26 Programme and Supply Chain Function Point of Contact for Supply Chain with other key stakeholders such as IMT, Engineering, Planning, Logistics, Operations, Project Controls Assist with system development & testing activities, as directed by the Supply Chain Manager Train new users in the use of key business systems (principally our ERP system) and associated processes and provide ad-hoc training and support to existing users as required Essential Skills: Knowledge & experience in the use of ERP Systems (Enterprise Resource Planning) Proficient in the use of standard Microsoft packages Excellent communication skills with regular stakeholder management experience Our Supply Chain Team: As a Senior Procurement Professional, you will act as a point of contact in our Supply Chain team to assist key stakeholders that encounter any issues with our business systems (primarily our Enterprise Resource Planning system). This is an excellent opportunity where you will become a Subject Matter Expert on our business Systems and have regular interaction with various parts of our Naval Ships business. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 1st June 2026. Interviews for this position will take place W/C 8th June. We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
