Your New Company I am delighted to be partnering with a truly innovative company who are driving new ideas and emerging tech within their sector, to improve the efficiencies and processes of their end-users within their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. As the IT Operations Manager, you will play a central role in driving the day-to-day operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies, prepare, and review KPIs to maintain the availability, performance, and security of live services, ensuring uninterrupted access and reliability for all users. Actively seek out opportunities for enhancement and collaborate across Service teams to support the Service Continuous Service Improvement Programme, elevating service performance, reducing costs, minimising technical debt, and strengthening security measures. Implement preventative maintenance tasks and ensure appropriate upgrade plans are in place to keep services current, while ensuring compliance with all standards and regulations. Support the development of the live services IT strategy, aligning it with organisational objectives to optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application support functions, ensuring adherence to architecture standards and positively impacting the broader business strategy. Support new business initiatives and service improvements through effective reporting mechanisms, tracking progress and outcomes. Implement Waterfall and Agile methodologies, utilising Azure DevOps for comprehensive backlog management, pipeline integration, and Test Plans. What You'll Need To Succeed Demonstrable experience in managing complex IT operations, with a strong emphasis on cloud services and support management. Extensive hands-on experience with Azure and M365, ranging from architecture, design, build and test, to release and service management. A track record of enhancing IT service delivery, managing change portfolios, and upholding IT security protocols and build standards. Ability to translate IT capabilities into strategic business advantages. Skilled in navigating and influencing across organisational boundaries, fostering a collaborative environment. Experience managing internal staff and contract service providers, including Azure DevSecOps engineers, service architects, full stack software engineers, test engineers, delivery managers, scrum masters, and business analysts. Commitment to innovation, best practices, and maintaining high standards of compliance and security. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are preferred. What You'll Get In Return This is almost a fully remote position, with potentially one or two days travel per month to shared work spaces in the East of England for team collaboration and meetings. You must be confident in managing a remote team and managing any challenges that arise from that. This opportunity offers a competitive salary of 50,000- 60,000 per annum plus excellent benefits (4x life assurance, market-leading pension, enhanced maternity leave, funding towards training and development, 25 days holiday plus bank holidays). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 04, 2024
Full time
Your New Company I am delighted to be partnering with a truly innovative company who are driving new ideas and emerging tech within their sector, to improve the efficiencies and processes of their end-users within their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. As the IT Operations Manager, you will play a central role in driving the day-to-day operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies, prepare, and review KPIs to maintain the availability, performance, and security of live services, ensuring uninterrupted access and reliability for all users. Actively seek out opportunities for enhancement and collaborate across Service teams to support the Service Continuous Service Improvement Programme, elevating service performance, reducing costs, minimising technical debt, and strengthening security measures. Implement preventative maintenance tasks and ensure appropriate upgrade plans are in place to keep services current, while ensuring compliance with all standards and regulations. Support the development of the live services IT strategy, aligning it with organisational objectives to optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application support functions, ensuring adherence to architecture standards and positively impacting the broader business strategy. Support new business initiatives and service improvements through effective reporting mechanisms, tracking progress and outcomes. Implement Waterfall and Agile methodologies, utilising Azure DevOps for comprehensive backlog management, pipeline integration, and Test Plans. What You'll Need To Succeed Demonstrable experience in managing complex IT operations, with a strong emphasis on cloud services and support management. Extensive hands-on experience with Azure and M365, ranging from architecture, design, build and test, to release and service management. A track record of enhancing IT service delivery, managing change portfolios, and upholding IT security protocols and build standards. Ability to translate IT capabilities into strategic business advantages. Skilled in navigating and influencing across organisational boundaries, fostering a collaborative environment. Experience managing internal staff and contract service providers, including Azure DevSecOps engineers, service architects, full stack software engineers, test engineers, delivery managers, scrum masters, and business analysts. Commitment to innovation, best practices, and maintaining high standards of compliance and security. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are preferred. What You'll Get In Return This is almost a fully remote position, with potentially one or two days travel per month to shared work spaces in the East of England for team collaboration and meetings. You must be confident in managing a remote team and managing any challenges that arise from that. This opportunity offers a competitive salary of 50,000- 60,000 per annum plus excellent benefits (4x life assurance, market-leading pension, enhanced maternity leave, funding towards training and development, 25 days holiday plus bank holidays). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Junior IT Support Analyst 4 days onsite Our client, a small financial services organisation have an exciting opportunity for a Junior IT Support Analyst who is looking to enhance their skillset and career by working alongside a talented IT Manager, supporting the wider business needs. This role requires some commercial IT Support/Helpdesk experience but would be the ideal fit for a curious and enthusiastic individual who is eager to learn and pick up new skills within the financial services sector. You will be based in their head office a short walk from Bank station with the ability to work from home, once up to speed, on Fridays. Role responsibilities: Ensure overnight backups have run successfully Check any other overnight routines and batch file updates etc. Ensure network resilience Monitor server and firewall status Ensure constant internet availability Address outstanding IT issues, log items and provide helpdesk support to users Perform system maintenance routines Run reports as required Maintain "Password Policy" in accordance with Company Handbook On-going maintenance of other hardware to include ancillary items, including the telephone network, printers etc. Skills required: 1st Line support on Microsoft Windows environment. Hardware and Software support Windows 10/11 and server 2019 and above support. Maintain Windows updates. O365 support including basic understanding on Azure Cloud Services. Azure AD Support Basic understanding of Network devices such as Switches/ WiFi Mesh Printer (Canon) and PaperCut Support. Backup - Veeam Support (Backup and Replication). Security - Firewall Basic understanding of Cisco Firewall is preferable. Cyber Security - Good understanding of cybersecurity and ensuring cyber essential is kept up to date. Auditing - Use software to audit the network environment and permissions. Auditing - shared drives. Database - SQL Server DB Support with SSRS would be preferable. Telephony - BT One phone support (preferable). Junior IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
May 04, 2024
Full time
Junior IT Support Analyst 4 days onsite Our client, a small financial services organisation have an exciting opportunity for a Junior IT Support Analyst who is looking to enhance their skillset and career by working alongside a talented IT Manager, supporting the wider business needs. This role requires some commercial IT Support/Helpdesk experience but would be the ideal fit for a curious and enthusiastic individual who is eager to learn and pick up new skills within the financial services sector. You will be based in their head office a short walk from Bank station with the ability to work from home, once up to speed, on Fridays. Role responsibilities: Ensure overnight backups have run successfully Check any other overnight routines and batch file updates etc. Ensure network resilience Monitor server and firewall status Ensure constant internet availability Address outstanding IT issues, log items and provide helpdesk support to users Perform system maintenance routines Run reports as required Maintain "Password Policy" in accordance with Company Handbook On-going maintenance of other hardware to include ancillary items, including the telephone network, printers etc. Skills required: 1st Line support on Microsoft Windows environment. Hardware and Software support Windows 10/11 and server 2019 and above support. Maintain Windows updates. O365 support including basic understanding on Azure Cloud Services. Azure AD Support Basic understanding of Network devices such as Switches/ WiFi Mesh Printer (Canon) and PaperCut Support. Backup - Veeam Support (Backup and Replication). Security - Firewall Basic understanding of Cisco Firewall is preferable. Cyber Security - Good understanding of cybersecurity and ensuring cyber essential is kept up to date. Auditing - Use software to audit the network environment and permissions. Auditing - shared drives. Database - SQL Server DB Support with SSRS would be preferable. Telephony - BT One phone support (preferable). Junior IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Our client are a leading utilities and infrastructure business who are going through a periods of investment and growth. They are looking for a BA to add to their team Job Purpose: As a Business Analyst you will work as part of the IT team and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our clients operations and to meet business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications by understanding and documenting business requirements Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Constructively challenge requirements to ensure the requested features are in line with the product strategy Working with the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Documenting business processes to deeply understand requirements Translating complex business requirements into Epics, Features, User Stories and Bugs to enable seamless communication between the technical teams Build strong working relationships throughout the group to influence change The Person Optional Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Business Analyst or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs Skills & Personal Qualities: Must be a self-starter and able to work under own initiative Must be a highly proactive person Must be an over communicator to ensure everyone is kept in the loop on progress
May 03, 2024
Full time
Our client are a leading utilities and infrastructure business who are going through a periods of investment and growth. They are looking for a BA to add to their team Job Purpose: As a Business Analyst you will work as part of the IT team and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our clients operations and to meet business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications by understanding and documenting business requirements Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Constructively challenge requirements to ensure the requested features are in line with the product strategy Working with the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Documenting business processes to deeply understand requirements Translating complex business requirements into Epics, Features, User Stories and Bugs to enable seamless communication between the technical teams Build strong working relationships throughout the group to influence change The Person Optional Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Business Analyst or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs Skills & Personal Qualities: Must be a self-starter and able to work under own initiative Must be a highly proactive person Must be an over communicator to ensure everyone is kept in the loop on progress
Our client are a leading utilities and infrastructure business who are going through a periods of investment and growth. They are looking for a BA to add to their team Job Purpose: As a Business Analyst you will work as part of the IT team and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our clients operations and to meet business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications by understanding and documenting business requirements Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Constructively challenge requirements to ensure the requested features are in line with the product strategy Working with the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Documenting business processes to deeply understand requirements Translating complex business requirements into Epics, Features, User Stories and Bugs to enable seamless communication between the technical teams Build strong working relationships throughout the group to influence change The Person Optional Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Business Analyst or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs Skills & Personal Qualities: Must be a self-starter and able to work under own initiative Must be a highly proactive person Must be an over communicator to ensure everyone is kept in the loop on progress
May 03, 2024
Full time
Our client are a leading utilities and infrastructure business who are going through a periods of investment and growth. They are looking for a BA to add to their team Job Purpose: As a Business Analyst you will work as part of the IT team and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our clients operations and to meet business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications by understanding and documenting business requirements Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Constructively challenge requirements to ensure the requested features are in line with the product strategy Working with the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Documenting business processes to deeply understand requirements Translating complex business requirements into Epics, Features, User Stories and Bugs to enable seamless communication between the technical teams Build strong working relationships throughout the group to influence change The Person Optional Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Business Analyst or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs Skills & Personal Qualities: Must be a self-starter and able to work under own initiative Must be a highly proactive person Must be an over communicator to ensure everyone is kept in the loop on progress
Our client are a leading utilities and infrastructure business who are going through a periods of investment and growth. They are looking for a BA to add to their team Job Purpose: As a Business Analyst you will work as part of the IT team and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our clients operations and to meet business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications by understanding and documenting business requirements Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Constructively challenge requirements to ensure the requested features are in line with the product strategy Working with the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Documenting business processes to deeply understand requirements Translating complex business requirements into Epics, Features, User Stories and Bugs to enable seamless communication between the technical teams Build strong working relationships throughout the group to influence change The Person Optional Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Business Analyst or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs Skills & Personal Qualities: Must be a self-starter and able to work under own initiative Must be a highly proactive person Must be an over communicator to ensure everyone is kept in the loop on progress
May 03, 2024
Full time
Our client are a leading utilities and infrastructure business who are going through a periods of investment and growth. They are looking for a BA to add to their team Job Purpose: As a Business Analyst you will work as part of the IT team and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our clients operations and to meet business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications by understanding and documenting business requirements Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Constructively challenge requirements to ensure the requested features are in line with the product strategy Working with the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Documenting business processes to deeply understand requirements Translating complex business requirements into Epics, Features, User Stories and Bugs to enable seamless communication between the technical teams Build strong working relationships throughout the group to influence change The Person Optional Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Business Analyst or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs Skills & Personal Qualities: Must be a self-starter and able to work under own initiative Must be a highly proactive person Must be an over communicator to ensure everyone is kept in the loop on progress
Our client are a leading utilities and infrastructure business who are going through a periods of investment and growth. They are looking for a BA to add to their team Job Purpose: As a Business Analyst you will work as part of the IT team and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our clients operations and to meet business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications by understanding and documenting business requirements Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Constructively challenge requirements to ensure the requested features are in line with the product strategy Working with the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Documenting business processes to deeply understand requirements Translating complex business requirements into Epics, Features, User Stories and Bugs to enable seamless communication between the technical teams Build strong working relationships throughout the group to influence change The Person Optional Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Business Analyst or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs Skills & Personal Qualities: Must be a self-starter and able to work under own initiative Must be a highly proactive person Must be an over communicator to ensure everyone is kept in the loop on progress
May 03, 2024
Full time
Our client are a leading utilities and infrastructure business who are going through a periods of investment and growth. They are looking for a BA to add to their team Job Purpose: As a Business Analyst you will work as part of the IT team and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our clients operations and to meet business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications by understanding and documenting business requirements Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Constructively challenge requirements to ensure the requested features are in line with the product strategy Working with the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Documenting business processes to deeply understand requirements Translating complex business requirements into Epics, Features, User Stories and Bugs to enable seamless communication between the technical teams Build strong working relationships throughout the group to influence change The Person Optional Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Business Analyst or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs Skills & Personal Qualities: Must be a self-starter and able to work under own initiative Must be a highly proactive person Must be an over communicator to ensure everyone is kept in the loop on progress
Our client are a leading utilities and infrastructure business who are going through a periods of investment and growth. They are looking for a BA to add to their team Job Purpose: As a Business Analyst you will work as part of the IT team and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our clients operations and to meet business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications by understanding and documenting business requirements Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Constructively challenge requirements to ensure the requested features are in line with the product strategy Working with the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Documenting business processes to deeply understand requirements Translating complex business requirements into Epics, Features, User Stories and Bugs to enable seamless communication between the technical teams Build strong working relationships throughout the group to influence change The Person Optional Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Business Analyst or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs Skills & Personal Qualities: Must be a self-starter and able to work under own initiative Must be a highly proactive person Must be an over communicator to ensure everyone is kept in the loop on progress
May 03, 2024
Full time
Our client are a leading utilities and infrastructure business who are going through a periods of investment and growth. They are looking for a BA to add to their team Job Purpose: As a Business Analyst you will work as part of the IT team and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our clients operations and to meet business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications by understanding and documenting business requirements Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Constructively challenge requirements to ensure the requested features are in line with the product strategy Working with the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Documenting business processes to deeply understand requirements Translating complex business requirements into Epics, Features, User Stories and Bugs to enable seamless communication between the technical teams Build strong working relationships throughout the group to influence change The Person Optional Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Business Analyst or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs Skills & Personal Qualities: Must be a self-starter and able to work under own initiative Must be a highly proactive person Must be an over communicator to ensure everyone is kept in the loop on progress
Data Analyst Inside IR35 - Hybrid working Our client, a leading insurance organisation have a contract opportunity for a Data Analyst to join their team to work closely with the pricing team and other key stakeholders to interrogate data, implement pipelines and support advanced predictive analytics. We are looking for someone who is willing to get hands on with the company data and to develop innovative and structured solutions to bring it together in a way that maximises potential. You will be a curious individual, keen to understabnd the challenges the team is facing and eager to work hard to solve them. Skills required: Develop an expert knowledge of the company's IT landscape, data and data systems Strong SQL and Python experience Insurance industry experience is highly desirable Excellent stakeholder management skills Build and operationalise data solutions, correct problems, apply transformations, and recommend data cleansing/quality solutions. Participate in the design of data solutions for the predictive analytics team including consideration of use of Cloud based platform to ensure that data and analytics can be properly leveraged in the future Analyse sources to determine value and recommend data to include in analytical processes. Incorporate core data management competencies including data governance, data security and data quality. Partner and collaborate with team and business users to support delivery and educate end users on data products/analytic environment. Perform data and system analysis, assessment and resolution for defects and incidents of moderate complexity and correct as appropriate. Including optimising fuzzy merge processes between data systems where primary identifiers are missing to release intrinsic value of data Test data movement, transformation code, and data components. Data Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
May 03, 2024
Full time
Data Analyst Inside IR35 - Hybrid working Our client, a leading insurance organisation have a contract opportunity for a Data Analyst to join their team to work closely with the pricing team and other key stakeholders to interrogate data, implement pipelines and support advanced predictive analytics. We are looking for someone who is willing to get hands on with the company data and to develop innovative and structured solutions to bring it together in a way that maximises potential. You will be a curious individual, keen to understabnd the challenges the team is facing and eager to work hard to solve them. Skills required: Develop an expert knowledge of the company's IT landscape, data and data systems Strong SQL and Python experience Insurance industry experience is highly desirable Excellent stakeholder management skills Build and operationalise data solutions, correct problems, apply transformations, and recommend data cleansing/quality solutions. Participate in the design of data solutions for the predictive analytics team including consideration of use of Cloud based platform to ensure that data and analytics can be properly leveraged in the future Analyse sources to determine value and recommend data to include in analytical processes. Incorporate core data management competencies including data governance, data security and data quality. Partner and collaborate with team and business users to support delivery and educate end users on data products/analytic environment. Perform data and system analysis, assessment and resolution for defects and incidents of moderate complexity and correct as appropriate. Including optimising fuzzy merge processes between data systems where primary identifiers are missing to release intrinsic value of data Test data movement, transformation code, and data components. Data Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Business Analyst - London - Up to £550 Outside IR35 Oliver James' leading financial services client is looking for a leading Business Analyst who excels at creating transformation. This will be playing a pivotal part on a Security & Controls project focusing on Multi-Factor Authentication for Payments, specifically concentrating on both the business process change elements. Key Skills Needed: Outstanding experience as a Business Analyst Strong previous experience across a variety of transformation projects focusing on business and process change Previous experience of Multi-Factor Authentication, Security & Controls and Payments Substantial previous experience within Financial Services If this sounds like an opportunity that is of interest or you would like some more information, then please apply directly!
May 03, 2024
Full time
Business Analyst - London - Up to £550 Outside IR35 Oliver James' leading financial services client is looking for a leading Business Analyst who excels at creating transformation. This will be playing a pivotal part on a Security & Controls project focusing on Multi-Factor Authentication for Payments, specifically concentrating on both the business process change elements. Key Skills Needed: Outstanding experience as a Business Analyst Strong previous experience across a variety of transformation projects focusing on business and process change Previous experience of Multi-Factor Authentication, Security & Controls and Payments Substantial previous experience within Financial Services If this sounds like an opportunity that is of interest or you would like some more information, then please apply directly!
Company Description Here at esure, we're no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we're getting ready for more. It's creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development. Job Description We're transforming the way we manage and deliver technology service at esure to improve the service we give our customers and colleagues in a more progressive and agile way centred on new processes, modern tooling, and automation. We're looking for a Technical Operations Analyst who isn't afraid to do things a little differently. We need someone to support us in rethinking how we deliver service excellence to our customers by investing in automation and self-service, moving from a traditional service desk to a service centre of excellence. This is a hybrid working position and we will need you to be onsite in our Glasgow a couple of times per week to support our colleagues with all things tech! What you will do: Provide outstanding support to our customers, covering first and second line incident management, support, and services. You will be the first point of contact for customers on our Tech Bar service, effectively being the face of Tech Op's! This will be first and second line hardware and Software support covering both Windows and Apple devices. Provide first-line support for Azure issues, with a specific focus on Azure Virtual Desktop (AVD) support. Monitor and manage operations and security dashboards as part of a central TOC team. Identify and implement automation opportunities for issue resolution, considering both Agile and ITIL practices. Contribute to an automation-first culture streamlining processes and enhancing efficiency. Assist in developing an automated and robust Joiners, Movers, Leaver's process, including privileged access reviews with Azure AD, Jira Service Management and automation technologies. Support and collaborate during major incidents with Service Management teams for swift resolution. Provide ongoing support via an on-call rota, supporting the business-critical teams as required. Qualifications We'd love you to have: A passion for technology, innovation and how we can do things differently for our customer A great understanding of modern, cloud-based technology and associated monitoring (cloud-based Active Directory and Exchange experience is key) Experience of ITIL Service Management applied in an Agile model (ITIL Certified preferable). Demonstratable experience of working in a service desk with a focus on enhancing the customer experience. Experience of supporting major incident management through to resolution. Knowledge of various cyber security technologies and associated monitoring. A natural trouble-shooter, inquisitive and always seeking answers and solutions to problems. Additional Information Why choose us? This is your opportunity to be at the forefront of our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure A competitive salary that recognises your skills and potential A bonus scheme that celebrates your contribution to esure's success Discounts on our insurance products, for you and your family 25 days annual leave, plus 8 flex days to be taken as and when suits you Benefits just for you: our hub - My Benefits Box - is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Grow your career with us: whatever your goals, we'll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech. Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business - for work and play. So, it's no surprise our people consistently rate 'making friends at work' one of the highest scorers in our colleague engagement survey More flexibility for you: we're a proud supporter of the ABI's Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it's part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself - like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause. A helping hand to do your bit for a greener and safer world: driving good in the world couldn't be more important to us. That's why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle. Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award. We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.
May 03, 2024
Full time
Company Description Here at esure, we're no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we're getting ready for more. It's creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development. Job Description We're transforming the way we manage and deliver technology service at esure to improve the service we give our customers and colleagues in a more progressive and agile way centred on new processes, modern tooling, and automation. We're looking for a Technical Operations Analyst who isn't afraid to do things a little differently. We need someone to support us in rethinking how we deliver service excellence to our customers by investing in automation and self-service, moving from a traditional service desk to a service centre of excellence. This is a hybrid working position and we will need you to be onsite in our Glasgow a couple of times per week to support our colleagues with all things tech! What you will do: Provide outstanding support to our customers, covering first and second line incident management, support, and services. You will be the first point of contact for customers on our Tech Bar service, effectively being the face of Tech Op's! This will be first and second line hardware and Software support covering both Windows and Apple devices. Provide first-line support for Azure issues, with a specific focus on Azure Virtual Desktop (AVD) support. Monitor and manage operations and security dashboards as part of a central TOC team. Identify and implement automation opportunities for issue resolution, considering both Agile and ITIL practices. Contribute to an automation-first culture streamlining processes and enhancing efficiency. Assist in developing an automated and robust Joiners, Movers, Leaver's process, including privileged access reviews with Azure AD, Jira Service Management and automation technologies. Support and collaborate during major incidents with Service Management teams for swift resolution. Provide ongoing support via an on-call rota, supporting the business-critical teams as required. Qualifications We'd love you to have: A passion for technology, innovation and how we can do things differently for our customer A great understanding of modern, cloud-based technology and associated monitoring (cloud-based Active Directory and Exchange experience is key) Experience of ITIL Service Management applied in an Agile model (ITIL Certified preferable). Demonstratable experience of working in a service desk with a focus on enhancing the customer experience. Experience of supporting major incident management through to resolution. Knowledge of various cyber security technologies and associated monitoring. A natural trouble-shooter, inquisitive and always seeking answers and solutions to problems. Additional Information Why choose us? This is your opportunity to be at the forefront of our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure A competitive salary that recognises your skills and potential A bonus scheme that celebrates your contribution to esure's success Discounts on our insurance products, for you and your family 25 days annual leave, plus 8 flex days to be taken as and when suits you Benefits just for you: our hub - My Benefits Box - is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Grow your career with us: whatever your goals, we'll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech. Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business - for work and play. So, it's no surprise our people consistently rate 'making friends at work' one of the highest scorers in our colleague engagement survey More flexibility for you: we're a proud supporter of the ABI's Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it's part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself - like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause. A helping hand to do your bit for a greener and safer world: driving good in the world couldn't be more important to us. That's why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle. Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award. We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.
SOC Analyst - SC Clearance - Birmingham My client, a well-established Cyber Security firm are looking for a SOC Analyst to join their technical team on a hybrid working basis. In the role, you will be monitoring the clients' servers and infrastructure in a cloud environment to prevent security and policy breaches. You will also be responsible for monitoring, investigating, and following up on the incident management process. Suitable candidates will show some of the following: Strong foundation of Cyber Security principles Great communication skills Experience working within IT either with infrastructure or networking devices Experience working Firewalls Understanding of IDS / IPS Windows Defender Active Directory/AzureAD If you have some of the skills above or are currently working within IT and looking to make a move over to Cyber Security then apply now! This is an outstanding opportunity for an enthusiastic individual to join an expanding company. In return, the company will offer you excellent internal training. If you are interested in this role, please apply IMMEDIATELY as we are arranging interviews at short notice. If you require more information, please contact Oliver Light on or For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 03, 2024
Full time
SOC Analyst - SC Clearance - Birmingham My client, a well-established Cyber Security firm are looking for a SOC Analyst to join their technical team on a hybrid working basis. In the role, you will be monitoring the clients' servers and infrastructure in a cloud environment to prevent security and policy breaches. You will also be responsible for monitoring, investigating, and following up on the incident management process. Suitable candidates will show some of the following: Strong foundation of Cyber Security principles Great communication skills Experience working within IT either with infrastructure or networking devices Experience working Firewalls Understanding of IDS / IPS Windows Defender Active Directory/AzureAD If you have some of the skills above or are currently working within IT and looking to make a move over to Cyber Security then apply now! This is an outstanding opportunity for an enthusiastic individual to join an expanding company. In return, the company will offer you excellent internal training. If you are interested in this role, please apply IMMEDIATELY as we are arranging interviews at short notice. If you require more information, please contact Oliver Light on or For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centered ambitions. Job Description Closing date for applications - 05/04/2024. We have a fantastic opportunity for an IT Ops Service Support Analyst to join our Retail Support Services (RSS) team in either Hove, Cardiff or London! This is the ideal role for someone in service support looking for their next challenge. What you'll be doing Providing expertise, consultancy and resolution for incidents, requests & problems received and working with multiple level three support teams (internal and external), so that they can be resolved to the customer's satisfaction, within the agreed service levels. Proactive incident triage (and reduction of incidents) through problem analysis and identification of incident trends with recommendations to Product Owners for remedial action. Ensuring all support and maintenance provided by 3rd party suppliers, under the individual's control, is delivered within agreed service levels Escalating issues likely to cause an extended service outage, and service levels not being met, according to procedures in place Contributing to effective communication processes appropriate to the audience situation and the desired outcome Monitoring, reporting and broadcasting information relating to service availability, in respect of hardware and software, using appropriate systems as necessary Supporting ad hoc releases Contributing to the define, design, build and deliver stages of Continuity tests within sphere of influence, as per the rolling Disaster Recovery schedule Executing the delivery of assigned change initiatives adhering to change control procedures Complying with agreed methodology, standards, policies & procedures to produce a consistent high standard of support documentation, providing feedback and ideas so that performance is continually improved Qualifications What we're looking for ITIL Service Management (or equivalent) Working in a Service Support Role Awareness of Service Management Principles IT Service Management in an outsourced environment Appreciation of the Retail Investments & Workplace Pensions Industry and the regulatory frameworks Awareness of Agile delivery, Lean methodology and DevOps SQL (basic queries) Datadog AWS (nice to have) Additional Information If this opportunity excites you but you're not sure you meet all the requirements, or you'd like to know a bit more, please contact James Shields () Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
May 03, 2024
Full time
Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centered ambitions. Job Description Closing date for applications - 05/04/2024. We have a fantastic opportunity for an IT Ops Service Support Analyst to join our Retail Support Services (RSS) team in either Hove, Cardiff or London! This is the ideal role for someone in service support looking for their next challenge. What you'll be doing Providing expertise, consultancy and resolution for incidents, requests & problems received and working with multiple level three support teams (internal and external), so that they can be resolved to the customer's satisfaction, within the agreed service levels. Proactive incident triage (and reduction of incidents) through problem analysis and identification of incident trends with recommendations to Product Owners for remedial action. Ensuring all support and maintenance provided by 3rd party suppliers, under the individual's control, is delivered within agreed service levels Escalating issues likely to cause an extended service outage, and service levels not being met, according to procedures in place Contributing to effective communication processes appropriate to the audience situation and the desired outcome Monitoring, reporting and broadcasting information relating to service availability, in respect of hardware and software, using appropriate systems as necessary Supporting ad hoc releases Contributing to the define, design, build and deliver stages of Continuity tests within sphere of influence, as per the rolling Disaster Recovery schedule Executing the delivery of assigned change initiatives adhering to change control procedures Complying with agreed methodology, standards, policies & procedures to produce a consistent high standard of support documentation, providing feedback and ideas so that performance is continually improved Qualifications What we're looking for ITIL Service Management (or equivalent) Working in a Service Support Role Awareness of Service Management Principles IT Service Management in an outsourced environment Appreciation of the Retail Investments & Workplace Pensions Industry and the regulatory frameworks Awareness of Agile delivery, Lean methodology and DevOps SQL (basic queries) Datadog AWS (nice to have) Additional Information If this opportunity excites you but you're not sure you meet all the requirements, or you'd like to know a bit more, please contact James Shields () Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) The Opportunity As part of the Becrypt Managed Services strategy we are looking to recruit a Senior SOC Analyst to build a new SOC function from the ground up. The role will initially be very hands on, responsible for monitoring and triaging of events and incidents for our client base, using such tools as Microsoft Sentinel and Manage Engine Log 360. The role will also involve standing up new SIEM tools to support multiple environments, an in-depth understanding of configuring and tuning tools, as well as monitoring, is a must. This is a chance for an individual to be involved at the start of the development of the SOC function. This role will play a leading part in the day-to-day activities of the SOC and influence the SOC on an operational, technical and strategic level. This role requires someone driven, willing to get hands on, has a keen eye for documentation and is passionate about delivering an excellent security service. A great team player is a must. Job Purpose: The main purpose of this role is to bring stability and a standard approach to security monitoring across a number of SIEM tools for multiple environments, thus ensuring a strong security posture is maintained. Primarily the role will be concerned with taking on all security monitoring for a handful of small client environments and the corporate environment. The role will also be accountable for ensuring a SIEM platform is embedded as a BAU service for a new Private Cloud solution. As a Senior SOC Analyst you will play a pivotal role in ensuring the security and resilience of our organisation, and client s information systems. The Senior SOC analyst will be the first recruit into the SOC Team and will be expected to work with management to ensure the service is built and grows to suit the requirements of the business. Main Duties and Responsibilities: Security Monitoring: & Investigation: Monitoring multiple SIEM tools to assure high a level of security on solutions Becrypt deliver. Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary. Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident. Follow major incident process. Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Evaluate new security technologies and recommend enhancements to the security infrastructure. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Working with the Technical Delivery Team to ensure all new and changed services are monitored accordingly. Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Create monthly reporting packs as per contractual requirements. Create and document robust event and incident management processes Runbooks & Playbooks. Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities. Assisting Pre-Sales team with requirements on new opportunities. Demonstrations of SOC tools to clients. Continual Service Improvement Recommendations for change to address incidents or persistent events. Essential Skills and Experience: Analytical mindset with the ability to troubleshoot and solve complex security issues. Excellent communication and interpersonal skills for collaborating with diverse teams. Leadership qualities to guide other team member and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats. Full understanding of SIEM systems Microsoft Sentinel, Manage Engine Log 360, IBM QRadar, Splunk, Sentinel etc Demonstrable understanding of IT Security Management, Policies, Procedures, Standards and Guidelines. Ability to work autonomously Clear understanding of runbooks and playbooks with the ability create these from scratch Understanding of ISO 27001, ISO 9001 & Cyber Essentials would be extremely advantageous Security Operations and Incident Handling Previous experience working within a SOC team A great opportunity for a SOC professional to push their career forward in a challenging and exciting environment. Due to the high level of Security clearance required, applicants must be British Nationals. You must hold SC Clearance for this role or be willing to go through SC Clearance. Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) Apply Now To apply for the Senior SOC Analyst role, please send a copy of your CV and covering letter by using the apply button provided on the page.
May 03, 2024
Full time
Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) The Opportunity As part of the Becrypt Managed Services strategy we are looking to recruit a Senior SOC Analyst to build a new SOC function from the ground up. The role will initially be very hands on, responsible for monitoring and triaging of events and incidents for our client base, using such tools as Microsoft Sentinel and Manage Engine Log 360. The role will also involve standing up new SIEM tools to support multiple environments, an in-depth understanding of configuring and tuning tools, as well as monitoring, is a must. This is a chance for an individual to be involved at the start of the development of the SOC function. This role will play a leading part in the day-to-day activities of the SOC and influence the SOC on an operational, technical and strategic level. This role requires someone driven, willing to get hands on, has a keen eye for documentation and is passionate about delivering an excellent security service. A great team player is a must. Job Purpose: The main purpose of this role is to bring stability and a standard approach to security monitoring across a number of SIEM tools for multiple environments, thus ensuring a strong security posture is maintained. Primarily the role will be concerned with taking on all security monitoring for a handful of small client environments and the corporate environment. The role will also be accountable for ensuring a SIEM platform is embedded as a BAU service for a new Private Cloud solution. As a Senior SOC Analyst you will play a pivotal role in ensuring the security and resilience of our organisation, and client s information systems. The Senior SOC analyst will be the first recruit into the SOC Team and will be expected to work with management to ensure the service is built and grows to suit the requirements of the business. Main Duties and Responsibilities: Security Monitoring: & Investigation: Monitoring multiple SIEM tools to assure high a level of security on solutions Becrypt deliver. Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary. Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident. Follow major incident process. Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Evaluate new security technologies and recommend enhancements to the security infrastructure. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Working with the Technical Delivery Team to ensure all new and changed services are monitored accordingly. Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Create monthly reporting packs as per contractual requirements. Create and document robust event and incident management processes Runbooks & Playbooks. Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities. Assisting Pre-Sales team with requirements on new opportunities. Demonstrations of SOC tools to clients. Continual Service Improvement Recommendations for change to address incidents or persistent events. Essential Skills and Experience: Analytical mindset with the ability to troubleshoot and solve complex security issues. Excellent communication and interpersonal skills for collaborating with diverse teams. Leadership qualities to guide other team member and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats. Full understanding of SIEM systems Microsoft Sentinel, Manage Engine Log 360, IBM QRadar, Splunk, Sentinel etc Demonstrable understanding of IT Security Management, Policies, Procedures, Standards and Guidelines. Ability to work autonomously Clear understanding of runbooks and playbooks with the ability create these from scratch Understanding of ISO 27001, ISO 9001 & Cyber Essentials would be extremely advantageous Security Operations and Incident Handling Previous experience working within a SOC team A great opportunity for a SOC professional to push their career forward in a challenging and exciting environment. Due to the high level of Security clearance required, applicants must be British Nationals. You must hold SC Clearance for this role or be willing to go through SC Clearance. Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) Apply Now To apply for the Senior SOC Analyst role, please send a copy of your CV and covering letter by using the apply button provided on the page.
Business Analyst - Walsall/Hybrid Business Analyst required for a leading client based down in Brownhills, Walsall. My client is currently seeking a Business Analyst to come on board to gain insight into business processes and requirements, and devise systems for enhancing these processes. Develop functional specifications intended for utilisation by either the internal development team or third-party suppliers. Key skills and Responsibilities: Analyses and comprehends business processes, requirements, data inputs, and structures to aid in designing improved systems. Conducts interviews with stakeholders to gather information on requirements, dependencies, and priorities. Assists in generating functional specifications for either the in-house development team or external vendors. Proven experience in developing specifications for Business, Data and IT systems as well as creating Agile stories. Facilitates the extraction of functional requirements and specifications through design documentation for the project team. Provides support in story development, refinement, and estimation for the development team. Manages the deployment of new systems and workflows. Organises training sessions and workshops to educate relevant teams. Ensures the compliance of new systems with necessary security and audit standards. Proposes enhancements to production workflows and documents process flows. Adept at process mapping Proficient in both software and hardware aspects of IT Skilled in handling database-driven systems Strong communication abilities, both in writing and speaking Effective facilitation skills Salary: My client are offering a salary of between 30,000 - 35,000 depending on experience. They are also offering a range of excellent benefits including work-from-home opportunities. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate review. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy.
May 03, 2024
Full time
Business Analyst - Walsall/Hybrid Business Analyst required for a leading client based down in Brownhills, Walsall. My client is currently seeking a Business Analyst to come on board to gain insight into business processes and requirements, and devise systems for enhancing these processes. Develop functional specifications intended for utilisation by either the internal development team or third-party suppliers. Key skills and Responsibilities: Analyses and comprehends business processes, requirements, data inputs, and structures to aid in designing improved systems. Conducts interviews with stakeholders to gather information on requirements, dependencies, and priorities. Assists in generating functional specifications for either the in-house development team or external vendors. Proven experience in developing specifications for Business, Data and IT systems as well as creating Agile stories. Facilitates the extraction of functional requirements and specifications through design documentation for the project team. Provides support in story development, refinement, and estimation for the development team. Manages the deployment of new systems and workflows. Organises training sessions and workshops to educate relevant teams. Ensures the compliance of new systems with necessary security and audit standards. Proposes enhancements to production workflows and documents process flows. Adept at process mapping Proficient in both software and hardware aspects of IT Skilled in handling database-driven systems Strong communication abilities, both in writing and speaking Effective facilitation skills Salary: My client are offering a salary of between 30,000 - 35,000 depending on experience. They are also offering a range of excellent benefits including work-from-home opportunities. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate review. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy.
A Junior IT Support role is now available for a passionate tech enthusiast looking to kick-start their career in the industrial/manufacturing sector. The candidate will have the opportunity to work in a supportive team providing essential technical support across the company. Client Details Our client is a well-established player in the industrial/manufacturing industry. With a workforce of over 800 employees, they have carved a niche for themselves with their innovation and quality products. They are recognised for their strong commitment to staff development. Description Junior IT Support analyst - Sutton Coldfield Provide first-level contact and convey resolutions to user issues Properly escalate unresolved queries to the next level of support Document knowledge in the form of knowledge base tech notes and articles Walk customers through problem-solving processes Preserve and grow knowledge of help desk procedures, products and services Ensure proper recording, documentation and closure of trouble tickets Follow-up and update customer status and information Support users in the use of Computer Equipment by providing necessary training and advice Profile Junior IT Support analyst - Sutton Coldfield A successful Junior IT Support should have: A degree in Information Technology, Computer Science or a related field Knowledge of computer software and hardware. Windows OS / Windows software / Networking principles. Excellent problem-solving and multitasking skills Working knowledge of office automation products and computer peripherals, like printers and scanners. Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Job Offer Junior IT Support analyst - Sutton Coldfield A competitive salary in the range of 18,000 - 23,000 per annum. Standard benefits package Opportunity to be part of a supportive team in a well-established company Excellent career development opportunities Great work culture that values work-life balance We encourage passionate individuals looking to start their / develop a career in the IT sector to apply for this exciting opportunity.
May 02, 2024
Full time
A Junior IT Support role is now available for a passionate tech enthusiast looking to kick-start their career in the industrial/manufacturing sector. The candidate will have the opportunity to work in a supportive team providing essential technical support across the company. Client Details Our client is a well-established player in the industrial/manufacturing industry. With a workforce of over 800 employees, they have carved a niche for themselves with their innovation and quality products. They are recognised for their strong commitment to staff development. Description Junior IT Support analyst - Sutton Coldfield Provide first-level contact and convey resolutions to user issues Properly escalate unresolved queries to the next level of support Document knowledge in the form of knowledge base tech notes and articles Walk customers through problem-solving processes Preserve and grow knowledge of help desk procedures, products and services Ensure proper recording, documentation and closure of trouble tickets Follow-up and update customer status and information Support users in the use of Computer Equipment by providing necessary training and advice Profile Junior IT Support analyst - Sutton Coldfield A successful Junior IT Support should have: A degree in Information Technology, Computer Science or a related field Knowledge of computer software and hardware. Windows OS / Windows software / Networking principles. Excellent problem-solving and multitasking skills Working knowledge of office automation products and computer peripherals, like printers and scanners. Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Job Offer Junior IT Support analyst - Sutton Coldfield A competitive salary in the range of 18,000 - 23,000 per annum. Standard benefits package Opportunity to be part of a supportive team in a well-established company Excellent career development opportunities Great work culture that values work-life balance We encourage passionate individuals looking to start their / develop a career in the IT sector to apply for this exciting opportunity.
Our client are a global giant in the retail world in home furnishings. The group is made up of a number of companies with a top UK brand at the heart of it based in Nottingham. Due to continued growth and an ever changing world they are looking to boost their Cyber Security Team Fully Remote - UK Remote Only - Candidates must have Full Unrestricted Right To Work in the UK without future Visa End Date Role Purpose: We are seeking a Senior Identity and Access Management Analyst (IAM) who will be responsible for administration, monitoring, and operational activities related to Identity and Access Management (IAM). This is joining the Global Cyber Security team of a large Retailer and can be fully remote anywhere in the UK What you will be doing: As the Senior Identity and Access Management Analyst (IAM) you will be responsible for administration, monitoring, and operational activities related to Identity and Access Management (IAM) under the purview of the Identity and Access Management Director. What experience you'll have: • Accredited CISSP is a Must Have • Strong Identity and Access Management Analyst (IAM) • Hands-on experience with Okta for SSO (Single Sign-On) and MFA (Multi Factor Authentication) • Experience of IGA (Identity Governance Administration) would be a benefit • Previous knowledge of design, implementation, and support of IAM technologies including IGA, PAM and MFA • Troubleshooting security and workflow issues independently or in collaboration with other Information Systems teams and/or stakeholders, while adhering to internal service standards You'll have an understanding of: • Proactively leading ongoing auditing and risk assessments, and implementation of audit recommendations • Developing and maintain detailed documentation on standard operating procedures, system configurations, and technical settings for internal team use, end user support, and other teams as needed • Generating reports to perform in-depth analysis and data collection to assist in continuous improvement of IAM processes and standards • Monitor IAM tools for anomalies or unauthorized access, responding to alerts and coordinating with the Security Operations Team as appropriate Fully Remote - UK Remote Only - Candidates must have Full Unrestricted Right To Work in the UK without future Visa End Date Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organisation. Concerned that you might not perfectly meet all the criteria for this role? At Recruitment Collective, we hold a strong commitment to fostering inclusivity for all and establishing opportunities where individuals from diverse personal and professional backgrounds can excel. Therefore, if you're enthusiastic about this position but find that your previous experiences don't align precisely with every aspect of the job description, we strongly encourage you to register with us. You may well be the ideal candidate for another role or opportunity, and our recruitment team is here to assist in evaluating how your skills can be a valuable fit for our clients.
May 02, 2024
Full time
Our client are a global giant in the retail world in home furnishings. The group is made up of a number of companies with a top UK brand at the heart of it based in Nottingham. Due to continued growth and an ever changing world they are looking to boost their Cyber Security Team Fully Remote - UK Remote Only - Candidates must have Full Unrestricted Right To Work in the UK without future Visa End Date Role Purpose: We are seeking a Senior Identity and Access Management Analyst (IAM) who will be responsible for administration, monitoring, and operational activities related to Identity and Access Management (IAM). This is joining the Global Cyber Security team of a large Retailer and can be fully remote anywhere in the UK What you will be doing: As the Senior Identity and Access Management Analyst (IAM) you will be responsible for administration, monitoring, and operational activities related to Identity and Access Management (IAM) under the purview of the Identity and Access Management Director. What experience you'll have: • Accredited CISSP is a Must Have • Strong Identity and Access Management Analyst (IAM) • Hands-on experience with Okta for SSO (Single Sign-On) and MFA (Multi Factor Authentication) • Experience of IGA (Identity Governance Administration) would be a benefit • Previous knowledge of design, implementation, and support of IAM technologies including IGA, PAM and MFA • Troubleshooting security and workflow issues independently or in collaboration with other Information Systems teams and/or stakeholders, while adhering to internal service standards You'll have an understanding of: • Proactively leading ongoing auditing and risk assessments, and implementation of audit recommendations • Developing and maintain detailed documentation on standard operating procedures, system configurations, and technical settings for internal team use, end user support, and other teams as needed • Generating reports to perform in-depth analysis and data collection to assist in continuous improvement of IAM processes and standards • Monitor IAM tools for anomalies or unauthorized access, responding to alerts and coordinating with the Security Operations Team as appropriate Fully Remote - UK Remote Only - Candidates must have Full Unrestricted Right To Work in the UK without future Visa End Date Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organisation. Concerned that you might not perfectly meet all the criteria for this role? At Recruitment Collective, we hold a strong commitment to fostering inclusivity for all and establishing opportunities where individuals from diverse personal and professional backgrounds can excel. Therefore, if you're enthusiastic about this position but find that your previous experiences don't align precisely with every aspect of the job description, we strongly encourage you to register with us. You may well be the ideal candidate for another role or opportunity, and our recruitment team is here to assist in evaluating how your skills can be a valuable fit for our clients.
Title : IAM Analyst (Identity and Access Management) Location : Remote Salary : £55,000 - £62,000 + Bonus About the client My client is a global giant in the retail world in home furnishings, Due to continued growth and an ever-changing world they are looking to boost their Cyber Security with a few roles. One of which is that of an Identity and Access Management Analyst (IAM). About the role The successful IAM Analyst (Identity and Access Management) will be responsible for administration, monitoring, and operational activities related to Identity and Access Management (IAM) under the purview of the Identity and Access Management Director. Key Responsibilities Provide user account life cycle management, including creating, provisioning, securing, and termination of access within the IAM tools according to documented processes and standards. Collaborate in the design, implementation, and support of IAM technologies including Identity Governance and Administration (IGA), Privileged Access Management (PAM), and Multi-factor Authentication (MFA). Troubleshoot security and workflow issues independently or in collaboration with other Information Systems teams and/or stakeholders, while adhering to internal service standards. Participate in ongoing auditing and risk assessments, and implementation of audit recommendations. Develop and maintain detailed documentation on standard operating procedures, system configurations, and technical settings for internal team use, end user support, and other teams as needed. Generate reports to perform in-depth analysis and data collection to assist in continuous improvement of IAM processes and standards. Monitor IAM tools for anomalies or unauthorised access, responding to alerts and coordinating with the Security Operations Team as appropriate. Skills & Experience Must have at least 4 years hands-on experience with Okta for SSO (Single Sign-On) MFA (Multi Factor Authentication) Experience implementing access control policies and procedures. Experience contributing to the design and deployment of IAM solutions. Previous involvement in the support and maintenance of IAM technologies. Understanding of auditing principles and methodologies. Knowledge of risk assessment frameworks.
May 02, 2024
Full time
Title : IAM Analyst (Identity and Access Management) Location : Remote Salary : £55,000 - £62,000 + Bonus About the client My client is a global giant in the retail world in home furnishings, Due to continued growth and an ever-changing world they are looking to boost their Cyber Security with a few roles. One of which is that of an Identity and Access Management Analyst (IAM). About the role The successful IAM Analyst (Identity and Access Management) will be responsible for administration, monitoring, and operational activities related to Identity and Access Management (IAM) under the purview of the Identity and Access Management Director. Key Responsibilities Provide user account life cycle management, including creating, provisioning, securing, and termination of access within the IAM tools according to documented processes and standards. Collaborate in the design, implementation, and support of IAM technologies including Identity Governance and Administration (IGA), Privileged Access Management (PAM), and Multi-factor Authentication (MFA). Troubleshoot security and workflow issues independently or in collaboration with other Information Systems teams and/or stakeholders, while adhering to internal service standards. Participate in ongoing auditing and risk assessments, and implementation of audit recommendations. Develop and maintain detailed documentation on standard operating procedures, system configurations, and technical settings for internal team use, end user support, and other teams as needed. Generate reports to perform in-depth analysis and data collection to assist in continuous improvement of IAM processes and standards. Monitor IAM tools for anomalies or unauthorised access, responding to alerts and coordinating with the Security Operations Team as appropriate. Skills & Experience Must have at least 4 years hands-on experience with Okta for SSO (Single Sign-On) MFA (Multi Factor Authentication) Experience implementing access control policies and procedures. Experience contributing to the design and deployment of IAM solutions. Previous involvement in the support and maintenance of IAM technologies. Understanding of auditing principles and methodologies. Knowledge of risk assessment frameworks.
Are you looking for an interesting IT support/ analyst position? If so, it would be worth you reading on Our client is a growing UK based multisite business, which is now expanding their IT division. This is a rare role to come up in this people centric organisation. It offers a great opportunity to hold an autonomous IT role, whilst being developed by a knowledgeable and very experienced IT Manager. The role; You will be responsible for the day-to-day support of user's computer, systems and networks. This role will ensure the smooth running of the business IT infrastructure General duties include; Office IT support for; Infrastructure, hardware, printers, desktop, etc Face to face user support, network support/ configuration, server support, system / network security Set up new starters/ ensure employees computers are up to date Liaising with stakeholders via phone, email and face to face Supporting various projects We are looking for someone with these abilities/ qualities / experiences: Valid full UK driving licence Proven experience of desktop support, pc/server hardware, software and networking (able to work in an autonomous IT role) Knowledge of cloud services/computing, Office 365, Network and Computer security, Windows 11 OS, 365/Azure, Active Directory, VMware A first-class communicator via phone, email and face to face Able to quickly assimilate new information and understand business drivers Our client offers a progressive and varied role in an ever-growing environment. There is also a generous bonus and benefits package. The salary includes a rotating 'on call' allowance
May 02, 2024
Full time
Are you looking for an interesting IT support/ analyst position? If so, it would be worth you reading on Our client is a growing UK based multisite business, which is now expanding their IT division. This is a rare role to come up in this people centric organisation. It offers a great opportunity to hold an autonomous IT role, whilst being developed by a knowledgeable and very experienced IT Manager. The role; You will be responsible for the day-to-day support of user's computer, systems and networks. This role will ensure the smooth running of the business IT infrastructure General duties include; Office IT support for; Infrastructure, hardware, printers, desktop, etc Face to face user support, network support/ configuration, server support, system / network security Set up new starters/ ensure employees computers are up to date Liaising with stakeholders via phone, email and face to face Supporting various projects We are looking for someone with these abilities/ qualities / experiences: Valid full UK driving licence Proven experience of desktop support, pc/server hardware, software and networking (able to work in an autonomous IT role) Knowledge of cloud services/computing, Office 365, Network and Computer security, Windows 11 OS, 365/Azure, Active Directory, VMware A first-class communicator via phone, email and face to face Able to quickly assimilate new information and understand business drivers Our client offers a progressive and varied role in an ever-growing environment. There is also a generous bonus and benefits package. The salary includes a rotating 'on call' allowance
Role: SNOC Analyst Salary: Up to £35,000 dependent on experience + benefits package Location: Onsite in London Candidates will be sponsored through SC and DV clearance for this role We are looking for a SNOC Analyst to join an established team triaging security related events and incidents. You will be joining a small team where there is opportunity for career development and progression. Skills required; + Security Information and Event Management (SIEM) tooling + Experience in a SOC environment + Basic understanding of networks and cyber security + Bonus skillsets: Juniper, general infrastructure skills ie virtualisations, windows Servers, SQL, Sharepoint If you are interested in discussing this SNOC Analyst role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
May 02, 2024
Full time
Role: SNOC Analyst Salary: Up to £35,000 dependent on experience + benefits package Location: Onsite in London Candidates will be sponsored through SC and DV clearance for this role We are looking for a SNOC Analyst to join an established team triaging security related events and incidents. You will be joining a small team where there is opportunity for career development and progression. Skills required; + Security Information and Event Management (SIEM) tooling + Experience in a SOC environment + Basic understanding of networks and cyber security + Bonus skillsets: Juniper, general infrastructure skills ie virtualisations, windows Servers, SQL, Sharepoint If you are interested in discussing this SNOC Analyst role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
We are seeking an Senior Configuration Analyst with extensive previous experience of configuring and supporting SWIFT products. You will be expected to provide out of hours support, including Bank holidays Key accountabilities: Provide technical leadership for the development and support of SWIFT services Use your technical and business experience to support the organisation's production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Deliver high quality software components and documentation which conform to guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Proactively seek out system improvements that result in a reduction in support calls Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have demonstrable specialist experience of the following SWIFT products: Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Key requirements: An ability to engage confidently and effectively with senior stakeholders, both business and technical Strong analytical skills including the ability to translate requirements into a low level technical design Strong technical aptitude with the ability to pick up new technologies quickly Strong problem solving skills The ability to create concise, informative technical documentation The ability to work well under pressure The ability to identify and escalate risks in the interests of protecting Live service/systems Good interpersonal communication skills with an ability to interpret and present information to a variety of recipients. Desirable technical experience: SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
May 02, 2024
Contractor
We are seeking an Senior Configuration Analyst with extensive previous experience of configuring and supporting SWIFT products. You will be expected to provide out of hours support, including Bank holidays Key accountabilities: Provide technical leadership for the development and support of SWIFT services Use your technical and business experience to support the organisation's production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Deliver high quality software components and documentation which conform to guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Proactively seek out system improvements that result in a reduction in support calls Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have demonstrable specialist experience of the following SWIFT products: Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Key requirements: An ability to engage confidently and effectively with senior stakeholders, both business and technical Strong analytical skills including the ability to translate requirements into a low level technical design Strong technical aptitude with the ability to pick up new technologies quickly Strong problem solving skills The ability to create concise, informative technical documentation The ability to work well under pressure The ability to identify and escalate risks in the interests of protecting Live service/systems Good interpersonal communication skills with an ability to interpret and present information to a variety of recipients. Desirable technical experience: SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.