We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension Your tasks and responsibilities The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams. The role will be split betw een BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices) Work on projects to drive forward change at Buzz s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position. You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers. Strong Skills in at least five of the following areas: Microsoft Desktop and Server Operating Systems VMware Virtualization SAN and Backup Technologies. (IBM, Commvault and Veeam preferred) Microsoft Azure Office 365 Administration Active Directory/DNS/Group Policy Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS) Basic understanding of networking principles You should be: An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached. You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process. Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry. Flexible to changing demands and workloads. Work effectively as a team and alongside other teams within the IT function. Producing high-quality documentation to drive a high standard of operation within the function. Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal. Motivated and enthusiastic individual with a positive can do attitude. Microsoft MCSE / MCITP certification or demonstrable equivalent experience. Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required.
May 04, 2024
Full time
We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension Your tasks and responsibilities The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams. The role will be split betw een BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices) Work on projects to drive forward change at Buzz s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position. You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers. Strong Skills in at least five of the following areas: Microsoft Desktop and Server Operating Systems VMware Virtualization SAN and Backup Technologies. (IBM, Commvault and Veeam preferred) Microsoft Azure Office 365 Administration Active Directory/DNS/Group Policy Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS) Basic understanding of networking principles You should be: An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached. You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process. Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry. Flexible to changing demands and workloads. Work effectively as a team and alongside other teams within the IT function. Producing high-quality documentation to drive a high standard of operation within the function. Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal. Motivated and enthusiastic individual with a positive can do attitude. Microsoft MCSE / MCITP certification or demonstrable equivalent experience. Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required.
We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension Your tasks and responsibilities The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams. The role will be split betw een BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices) Work on projects to drive forward change at Buzz's technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position. You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers. Strong Skills in at least five of the following areas: Microsoft Desktop and Server Operating Systems VMware Virtualization SAN and Backup Technologies. (IBM, Commvault and Veeam preferred) Microsoft Azure Office 365 Administration Active Directory/DNS/Group Policy Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS) Basic understanding of networking principles You should be: An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached. You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process. Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry. Flexible to changing demands and workloads. Work effectively as a team and alongside other teams within the IT function. Producing high-quality documentation to drive a high standard of operation within the function. Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal. Motivated and enthusiastic individual with a positive 'can do' attitude. Microsoft MCSE / MCITP certification or demonstrable equivalent experience. Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required.
May 04, 2024
Full time
We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension Your tasks and responsibilities The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams. The role will be split betw een BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices) Work on projects to drive forward change at Buzz's technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position. You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers. Strong Skills in at least five of the following areas: Microsoft Desktop and Server Operating Systems VMware Virtualization SAN and Backup Technologies. (IBM, Commvault and Veeam preferred) Microsoft Azure Office 365 Administration Active Directory/DNS/Group Policy Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS) Basic understanding of networking principles You should be: An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached. You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process. Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry. Flexible to changing demands and workloads. Work effectively as a team and alongside other teams within the IT function. Producing high-quality documentation to drive a high standard of operation within the function. Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal. Motivated and enthusiastic individual with a positive 'can do' attitude. Microsoft MCSE / MCITP certification or demonstrable equivalent experience. Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required.
Deputy Service Manager - Stroud Location: Stroud Discipline : Care and Support Job type : Permanent Salary: £30,000 per annum Expiry date : 26 May :59Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?As a Deputy Service Manager at Hft you'll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values. What's in it for you? We offer a range of benefits and career development opportunities. We'll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. We offer Annual Leave: 33 days (including 8 days statutory bank holidays) Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment. Training: Access to award winning training and development Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support. TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use. Discounted mobile 'phone contracts. As an Hft employee, you'll be able to take advantage of Vodafone's Employee Advantage programme, giving you up to 30% off. Care Friends: Employee referral app - earn money for referring your friends to work for Hft. Free life assurance - 3 x your annual salary About the role Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service's key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.A full UK driving licence, with access to your own vehicle, is essential for the role. About you -You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager-You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.-You need good IT skills and experience of maintaining records to be a success in this role. ?-You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan-You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performanceIf you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life - then this is the role for you. For more information on the role and responsibilities, please refer to the job description & person spec.STRICTLY NO AGENCIES PLEASE We reserve the right to close this vacancy early should we receive sufficient applications.Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.Apply NowREF-
May 04, 2024
Full time
Deputy Service Manager - Stroud Location: Stroud Discipline : Care and Support Job type : Permanent Salary: £30,000 per annum Expiry date : 26 May :59Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?As a Deputy Service Manager at Hft you'll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values. What's in it for you? We offer a range of benefits and career development opportunities. We'll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. We offer Annual Leave: 33 days (including 8 days statutory bank holidays) Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment. Training: Access to award winning training and development Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support. TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use. Discounted mobile 'phone contracts. As an Hft employee, you'll be able to take advantage of Vodafone's Employee Advantage programme, giving you up to 30% off. Care Friends: Employee referral app - earn money for referring your friends to work for Hft. Free life assurance - 3 x your annual salary About the role Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service's key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.A full UK driving licence, with access to your own vehicle, is essential for the role. About you -You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager-You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.-You need good IT skills and experience of maintaining records to be a success in this role. ?-You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan-You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performanceIf you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life - then this is the role for you. For more information on the role and responsibilities, please refer to the job description & person spec.STRICTLY NO AGENCIES PLEASE We reserve the right to close this vacancy early should we receive sufficient applications.Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.Apply NowREF-
Deputy Service Manager - Didcot and Abingdon Location: Didcot Discipline: Care and Support Job type: Permanent Salary: £30,000 per annum Expiry date : 26 May :59Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?As a Deputy Service Manager at Hft you'll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values. What's in it for you? We offer a range of benefits and career development opportunities. We'll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. We offer Annual Leave: 33 days (including 8 days statutory bank holidays) Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment. Training: Access to award winning training and development Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support. TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use. Discounted mobile 'phone contracts. As an Hft employee, you'll be able to take advantage of Vodafone's Employee Advantage programme, giving you up to 30% off. Care Friends: Employee referral app - earn money for referring your friends to work for Hft. Free life assurance - 3 x your annual salary About the role Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service's key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.A full UK driving licence, with access to your own vehicle, is essential for the role. About you -You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager-You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.-You need good IT skills and experience of maintaining records to be a success in this role. ?-You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan-You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performanceIf you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life - then this is the role for you. For more information on the role and responsibilities, please refer to the job description & person spec.STRICTLY NO AGENCIES PLEASE We reserve the right to close this vacancy early should we receive sufficient applications.Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.Apply NowREF-
May 04, 2024
Full time
Deputy Service Manager - Didcot and Abingdon Location: Didcot Discipline: Care and Support Job type: Permanent Salary: £30,000 per annum Expiry date : 26 May :59Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?As a Deputy Service Manager at Hft you'll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values. What's in it for you? We offer a range of benefits and career development opportunities. We'll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. We offer Annual Leave: 33 days (including 8 days statutory bank holidays) Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment. Training: Access to award winning training and development Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support. TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use. Discounted mobile 'phone contracts. As an Hft employee, you'll be able to take advantage of Vodafone's Employee Advantage programme, giving you up to 30% off. Care Friends: Employee referral app - earn money for referring your friends to work for Hft. Free life assurance - 3 x your annual salary About the role Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service's key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.A full UK driving licence, with access to your own vehicle, is essential for the role. About you -You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager-You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.-You need good IT skills and experience of maintaining records to be a success in this role. ?-You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan-You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performanceIf you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life - then this is the role for you. For more information on the role and responsibilities, please refer to the job description & person spec.STRICTLY NO AGENCIES PLEASE We reserve the right to close this vacancy early should we receive sufficient applications.Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.Apply NowREF-
Senior Full Stack C# Developer Location: Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices Job Type: Permanent Salary: Negotiable, plus company benefits Job Overview Triad Group Plc is seeking a skilled and experienced Full Stack C# Developer to join our dynamic team. As a Developer, you will be responsible for designing, developing, and maintaining software applications using .Net Core with associated web frameworks (React, Blazer, Angular). You will collaborate with cross-functional teams to understand project requirements, propose solutions, and deliver high-quality code that meets our clients' needs. As a consultant at Triad, you will play a pivotal role in shaping the technological landscape, defining, designing, and delivering digital solutions across public, private, and third sectors. Operating within a Company that values autonomy and creativity, you will be at the forefront of solving complex problems, contributing to a culture of innovation that has been the hallmark of Triad's 35-year success story. Why Triad Glassdoor score Triad at a whopping 4.6/5 98% of our staff say they'd recommend Triad to a friend 100% CEO approval. "From day one, I've felt a sense of support and community working at Triad. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers." About Us Join an award-winning team recognised twice for "Project Excellence" at "The Chartered Institute for IT & Computing Awards." Triad operates at the heart of the public sector, understanding its technology challenges, and delivering goals at the best value for UK citizens. We are on a mission to become the UK's favourite technology company by 2025. Triad defines, designs, and delivers digital solutions, boasting a 35-year track record of success across public, private, and third sectors. Our flat management structure and absence of burdensome hierarchy promote autonomy, fostering a creative and innovative environment for solving complex problems. At Triad, we foster the development of diverse skill sets whilst supporting training in specialisms that you excel at. Responsibilities: Design, develop, and maintain C# applications, components, and systems. Write clean, efficient, and maintainable code following best practices and coding standards. Collaborate with cross-functional teams including designers, product managers, and other developers to understand project requirements and deliver high-quality solutions. Participate in code reviews to ensure code quality and provide constructive feedback to peers. Troubleshoot and debug software applications to resolve issues and optimise performance. Stay updated with the latest trends and technologies in web development and software engineering. Document code and technical specifications. Contribute to the continuous improvement of development processes and methodologies. Requirements: Relevant training, qualifications and experience in software development practices (Apprenticeship/Degree/Masters etc). Proven experience as a C# Developer or similar software development role. Proficiency in C# programming language and .NET framework. Strong understanding of object-oriented programming principles. Experience with software development methodologies such as Agile or Scrum. Familiarity with relational databases (e.g., SQL Server, MySQL, PostgreSQL) and ORM frameworks (e.g., Entity Framework). Excellent problem-solving and analytical skills. Good communication and collaboration abilities. Ability to work independently and in a team environment. Strong attention to detail and dedication to delivering high-quality work. Experience with front-end technologies (HTML, CSS, JavaScript). Experience with version control systems (e.g., Git is preferred). Nice-to-Have: GDS experience. What you will get 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). Perkbox membership. Gym membership (up to 40 per month towards membership plus free membership at Lakeshore Fitness in Milton Keynes). Cycle to work scheme. Free health and wellbeing services (AIG Smart Health and Canada Life WeCare). What do our colleagues have to say? Please see for yourself on Glassdoor and our "Day in the life" videos at the top of our Career Page Interested? If this role is of interest to you or you require any further information, please contact Ben Fowler or submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. Triad Group Plc is a signatory of the Tech Talent Charter aiming for greater inclusion and diversity in technology roles. In addition, as a Disability Confident Committed employer, our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role.
May 04, 2024
Full time
Senior Full Stack C# Developer Location: Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices Job Type: Permanent Salary: Negotiable, plus company benefits Job Overview Triad Group Plc is seeking a skilled and experienced Full Stack C# Developer to join our dynamic team. As a Developer, you will be responsible for designing, developing, and maintaining software applications using .Net Core with associated web frameworks (React, Blazer, Angular). You will collaborate with cross-functional teams to understand project requirements, propose solutions, and deliver high-quality code that meets our clients' needs. As a consultant at Triad, you will play a pivotal role in shaping the technological landscape, defining, designing, and delivering digital solutions across public, private, and third sectors. Operating within a Company that values autonomy and creativity, you will be at the forefront of solving complex problems, contributing to a culture of innovation that has been the hallmark of Triad's 35-year success story. Why Triad Glassdoor score Triad at a whopping 4.6/5 98% of our staff say they'd recommend Triad to a friend 100% CEO approval. "From day one, I've felt a sense of support and community working at Triad. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers." About Us Join an award-winning team recognised twice for "Project Excellence" at "The Chartered Institute for IT & Computing Awards." Triad operates at the heart of the public sector, understanding its technology challenges, and delivering goals at the best value for UK citizens. We are on a mission to become the UK's favourite technology company by 2025. Triad defines, designs, and delivers digital solutions, boasting a 35-year track record of success across public, private, and third sectors. Our flat management structure and absence of burdensome hierarchy promote autonomy, fostering a creative and innovative environment for solving complex problems. At Triad, we foster the development of diverse skill sets whilst supporting training in specialisms that you excel at. Responsibilities: Design, develop, and maintain C# applications, components, and systems. Write clean, efficient, and maintainable code following best practices and coding standards. Collaborate with cross-functional teams including designers, product managers, and other developers to understand project requirements and deliver high-quality solutions. Participate in code reviews to ensure code quality and provide constructive feedback to peers. Troubleshoot and debug software applications to resolve issues and optimise performance. Stay updated with the latest trends and technologies in web development and software engineering. Document code and technical specifications. Contribute to the continuous improvement of development processes and methodologies. Requirements: Relevant training, qualifications and experience in software development practices (Apprenticeship/Degree/Masters etc). Proven experience as a C# Developer or similar software development role. Proficiency in C# programming language and .NET framework. Strong understanding of object-oriented programming principles. Experience with software development methodologies such as Agile or Scrum. Familiarity with relational databases (e.g., SQL Server, MySQL, PostgreSQL) and ORM frameworks (e.g., Entity Framework). Excellent problem-solving and analytical skills. Good communication and collaboration abilities. Ability to work independently and in a team environment. Strong attention to detail and dedication to delivering high-quality work. Experience with front-end technologies (HTML, CSS, JavaScript). Experience with version control systems (e.g., Git is preferred). Nice-to-Have: GDS experience. What you will get 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). Perkbox membership. Gym membership (up to 40 per month towards membership plus free membership at Lakeshore Fitness in Milton Keynes). Cycle to work scheme. Free health and wellbeing services (AIG Smart Health and Canada Life WeCare). What do our colleagues have to say? Please see for yourself on Glassdoor and our "Day in the life" videos at the top of our Career Page Interested? If this role is of interest to you or you require any further information, please contact Ben Fowler or submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. Triad Group Plc is a signatory of the Tech Talent Charter aiming for greater inclusion and diversity in technology roles. In addition, as a Disability Confident Committed employer, our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role.
Job Title: Junior Data Analyst Location: Birmingham Salary: £29,605 - £32,982 per annum - SS4 Job Type: Permanent, Full-time University College Birmingham works in partnership with the University of Warwick - Ranked eighth in the 2023 Guardian League Tables and 10th in the UK in the QS World University rankings 2023. The Role: University College Birmingham has an opportunity for a Junior Data Analyst to join our Data Team to support with both internal and external reporting in both further and higher education. Key parts of the role include: Providing on-time reporting for standardised monthly/weekly reports Supporting the Data Analyst with developments in reporting Supporting with calculation of performance metrics and data analysis Provide support with working groups and projects Resolving data issues and ensuring consistency and accuracy between reports This role is suitable for someone with analytical abilities who is keen to develop their data analysis skills to support the University's Data Analysis Team who is qualified to level 3 or above. Benefits: Generous allocation of annual leave 26 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including car, technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Interview Dates - TBC UCB is an equal opportunities employer Please click APPLY to be redirected to our website to complete an application form. Candidates with experience or relevant job titles of; Data Analyst, Commercial Analyst, Analyst, Information Analyst, Client Data Analyst, Apprentice Data Analyst, Data Administrator, Business Analyst, Business Analyst, SQL Analyst, Business Information Analyst, Data Handler, will all be considered.
May 03, 2024
Full time
Job Title: Junior Data Analyst Location: Birmingham Salary: £29,605 - £32,982 per annum - SS4 Job Type: Permanent, Full-time University College Birmingham works in partnership with the University of Warwick - Ranked eighth in the 2023 Guardian League Tables and 10th in the UK in the QS World University rankings 2023. The Role: University College Birmingham has an opportunity for a Junior Data Analyst to join our Data Team to support with both internal and external reporting in both further and higher education. Key parts of the role include: Providing on-time reporting for standardised monthly/weekly reports Supporting the Data Analyst with developments in reporting Supporting with calculation of performance metrics and data analysis Provide support with working groups and projects Resolving data issues and ensuring consistency and accuracy between reports This role is suitable for someone with analytical abilities who is keen to develop their data analysis skills to support the University's Data Analysis Team who is qualified to level 3 or above. Benefits: Generous allocation of annual leave 26 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including car, technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Interview Dates - TBC UCB is an equal opportunities employer Please click APPLY to be redirected to our website to complete an application form. Candidates with experience or relevant job titles of; Data Analyst, Commercial Analyst, Analyst, Information Analyst, Client Data Analyst, Apprentice Data Analyst, Data Administrator, Business Analyst, Business Analyst, SQL Analyst, Business Information Analyst, Data Handler, will all be considered.
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you! Join us as a Customer Assistant in our Hull Club offering a 16 Hour contract which includes evening and weekend shifts. The Role You ll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
May 03, 2024
Full time
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you! Join us as a Customer Assistant in our Hull Club offering a 16 Hour contract which includes evening and weekend shifts. The Role You ll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
Senior Full Stack C# Developer Location: Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices Job Type: Permanent Salary: Negotiable, plus company benefits Job Overview Triad Group Plc is seeking a skilled and experienced Full Stack C# Developer to join our dynamic team. As a Developer, you will be responsible for designing, developing, and maintaining software applications using .NET Core with associated web frameworks (React, Blazer, Angular). You will collaborate with cross-functional teams to understand project requirements, propose solutions, and deliver high-quality code that meets our clients' needs. As a consultant at Triad, you will play a pivotal role in shaping the technological landscape, defining, designing, and delivering digital solutions across public, private, and third sectors. Operating within a Company that values autonomy and creativity, you will be at the forefront of solving complex problems, contributing to a culture of innovation that has been the hallmark of Triad's 35-year success story. Why Triad Glassdoor score Triad at a whopping 4.6/5 98% of our staff say they'd recommend Triad to a friend 100% CEO approval. "From day one, I've felt a sense of support and community working at Triad. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers." About Us Join an award-winning team recognised twice for "Project Excellence" at "The Chartered Institute for IT & Computing Awards." Triad operates at the heart of the public sector, understanding its technology challenges, and delivering goals at the best value for UK citizens. We are on a mission to become the UK's favourite technology company by 2025. Triad defines, designs, and delivers digital solutions, boasting a 35-year track record of success across public, private, and third sectors. Our flat management structure and absence of burdensome hierarchy promote autonomy, fostering a creative and innovative environment for solving complex problems. At Triad, we foster the development of diverse skill sets whilst supporting training in specialisms that you excel at. Responsibilities: Design, develop, and maintain C# applications, components, and systems. Write clean, efficient, and maintainable code following best practices and coding standards. Collaborate with cross-functional teams including designers, product managers, and other developers to understand project requirements and deliver high-quality solutions. Participate in code reviews to ensure code quality and provide constructive feedback to peers. Troubleshoot and debug software applications to resolve issues and optimise performance. Stay updated with the latest trends and technologies in web development and software engineering. Document code and technical specifications. Contribute to the continuous improvement of development processes and methodologies. Requirements: Relevant training, qualifications and experience in software development practices (Apprenticeship/Degree/Masters etc). Proven experience as a C# Developer or similar software development role. Proficiency in C# programming language and .NET framework. Strong understanding of object-oriented programming principles. Experience with software development methodologies such as Agile or Scrum. Familiarity with relational databases (eg, SQL Server, MySQL, PostgreSQL) and ORM frameworks (eg, Entity Framework). Excellent problem-solving and analytical skills. Good communication and collaboration abilities. Ability to work independently and in a team environment. Strong attention to detail and dedication to delivering high-quality work. Experience with Front End technologies (HTML, CSS, JavaScript). Experience with version control systems (eg, Git is preferred). Nice-to-Have: GDS experience. What you will get 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). Perkbox membership. Gym membership (up to £40 per month towards membership plus free membership at Lakeshore Fitness in Milton Keynes). Cycle to work scheme. Free health and wellbeing services (AIG Smart Health and Canada Life WeCare). Interested? If this role is of interest to you or you require any further information, please contact Ben Fowler or submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. Triad Group Plc is a signatory of the Tech Talent Charter aiming for greater inclusion and diversity in technology roles. In addition, as a Disability Confident Committed employer, our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role.
May 03, 2024
Full time
Senior Full Stack C# Developer Location: Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices Job Type: Permanent Salary: Negotiable, plus company benefits Job Overview Triad Group Plc is seeking a skilled and experienced Full Stack C# Developer to join our dynamic team. As a Developer, you will be responsible for designing, developing, and maintaining software applications using .NET Core with associated web frameworks (React, Blazer, Angular). You will collaborate with cross-functional teams to understand project requirements, propose solutions, and deliver high-quality code that meets our clients' needs. As a consultant at Triad, you will play a pivotal role in shaping the technological landscape, defining, designing, and delivering digital solutions across public, private, and third sectors. Operating within a Company that values autonomy and creativity, you will be at the forefront of solving complex problems, contributing to a culture of innovation that has been the hallmark of Triad's 35-year success story. Why Triad Glassdoor score Triad at a whopping 4.6/5 98% of our staff say they'd recommend Triad to a friend 100% CEO approval. "From day one, I've felt a sense of support and community working at Triad. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers." About Us Join an award-winning team recognised twice for "Project Excellence" at "The Chartered Institute for IT & Computing Awards." Triad operates at the heart of the public sector, understanding its technology challenges, and delivering goals at the best value for UK citizens. We are on a mission to become the UK's favourite technology company by 2025. Triad defines, designs, and delivers digital solutions, boasting a 35-year track record of success across public, private, and third sectors. Our flat management structure and absence of burdensome hierarchy promote autonomy, fostering a creative and innovative environment for solving complex problems. At Triad, we foster the development of diverse skill sets whilst supporting training in specialisms that you excel at. Responsibilities: Design, develop, and maintain C# applications, components, and systems. Write clean, efficient, and maintainable code following best practices and coding standards. Collaborate with cross-functional teams including designers, product managers, and other developers to understand project requirements and deliver high-quality solutions. Participate in code reviews to ensure code quality and provide constructive feedback to peers. Troubleshoot and debug software applications to resolve issues and optimise performance. Stay updated with the latest trends and technologies in web development and software engineering. Document code and technical specifications. Contribute to the continuous improvement of development processes and methodologies. Requirements: Relevant training, qualifications and experience in software development practices (Apprenticeship/Degree/Masters etc). Proven experience as a C# Developer or similar software development role. Proficiency in C# programming language and .NET framework. Strong understanding of object-oriented programming principles. Experience with software development methodologies such as Agile or Scrum. Familiarity with relational databases (eg, SQL Server, MySQL, PostgreSQL) and ORM frameworks (eg, Entity Framework). Excellent problem-solving and analytical skills. Good communication and collaboration abilities. Ability to work independently and in a team environment. Strong attention to detail and dedication to delivering high-quality work. Experience with Front End technologies (HTML, CSS, JavaScript). Experience with version control systems (eg, Git is preferred). Nice-to-Have: GDS experience. What you will get 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). Perkbox membership. Gym membership (up to £40 per month towards membership plus free membership at Lakeshore Fitness in Milton Keynes). Cycle to work scheme. Free health and wellbeing services (AIG Smart Health and Canada Life WeCare). Interested? If this role is of interest to you or you require any further information, please contact Ben Fowler or submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. Triad Group Plc is a signatory of the Tech Talent Charter aiming for greater inclusion and diversity in technology roles. In addition, as a Disability Confident Committed employer, our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role.
Deputy Service Manager - Banbury Location : Banbury Discipline: Care and Support Job type: Permanent Salary: £30,000 per annum Expiry date : 26 May :59Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?As a Deputy Service Manager at Hft you'll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values. What's in it for you? We offer a range of benefits and career development opportunities. We'll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. We offer Annual Leave: 33 days (including 8 days statutory bank holidays) Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment. Training: Access to award winning training and development Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support. TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use. Discounted mobile 'phone contracts. As an Hft employee, you'll be able to take advantage of Vodafone's Employee Advantage programme, giving you up to 30% off. Care Friends: Employee referral app - earn money for referring your friends to work for Hft. Free life assurance - 3 x your annual salary About the role Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service's key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.A full UK driving licence, with access to your own vehicle, is essential for the role. About you -You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager-You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.-You need good IT skills and experience of maintaining records to be a success in this role. ?-You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan-You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performanceIf you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life - then this is the role for you. For more information on the role and responsibilities, please refer to the job description & person spec.STRICTLY NO AGENCIES PLEASE We reserve the right to close this vacancy early should we receive sufficient applications.Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.Apply NowREF-
May 03, 2024
Full time
Deputy Service Manager - Banbury Location : Banbury Discipline: Care and Support Job type: Permanent Salary: £30,000 per annum Expiry date : 26 May :59Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?As a Deputy Service Manager at Hft you'll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values. What's in it for you? We offer a range of benefits and career development opportunities. We'll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. We offer Annual Leave: 33 days (including 8 days statutory bank holidays) Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment. Training: Access to award winning training and development Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support. TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use. Discounted mobile 'phone contracts. As an Hft employee, you'll be able to take advantage of Vodafone's Employee Advantage programme, giving you up to 30% off. Care Friends: Employee referral app - earn money for referring your friends to work for Hft. Free life assurance - 3 x your annual salary About the role Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service's key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.A full UK driving licence, with access to your own vehicle, is essential for the role. About you -You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager-You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.-You need good IT skills and experience of maintaining records to be a success in this role. ?-You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan-You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performanceIf you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life - then this is the role for you. For more information on the role and responsibilities, please refer to the job description & person spec.STRICTLY NO AGENCIES PLEASE We reserve the right to close this vacancy early should we receive sufficient applications.Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.Apply NowREF-
Employer: AtkinsRéalis Apprenticeship Provider: Multiverse Apprenticeship Programme: Digital Business Level 3 Employment Contract: 12 months Schedule: 8:00am - 4:00pm Mon - Fri (40 hours weekly) (Fully in-office in person) Start Date: June 2024 About AtkinsRéalis Nuclear & Power are at the forefront of using digital technologies to improve the delivery of engineering projects, from using Augmented Reality (AR) for reviewing designs to using cutting edge robotics to autonomously survey hazardous areas. We are here to engineer a better future for our planet and its people. About the Role We are eager to find an apprentice to join our ever- growing digital collaboration spaces, known as Lava Labs. The Lava Lab Technician role is an exciting opportunity to work with the latest technology, such as Virtual Reality (VR) spaces, digital whiteboards, and collaboration areas, to support our clients and staff! You will also get the opportunity to collaborate with a variety of stakeholders such as project managers, engineers, administrative staff and building caretakers, to name a few, as well as our wider Nuclear & Power Digital team, located across the UK and overseas. We have recently opened up our newest Lava Lab in Bristol and are looking to welcome a Lava Lab technician to our team Use the links above to find out more! A typical day Manage bookings and availability of zones within our Lava Lab, ensuring the Lava Lab is appropriately set up to suit booking requests. Regularly check and maintain digital cameras, VR headsets, and Laser scanners (amongst other devices). Work alongside our IT services and/or technology suppliers to resolve technical issues, including any on-site hardware and software issues. Monitor usage and identify opportunities for additional hardware or emerging technologies to be implemented. Collaborate with our Bristol office staff members; providing guidance to our Lava Lab users and encouraging its utilisation. Collate and deliver information to support our Frequently Asked Questions (FAQ) content. Support in producing and delivering internal Lava Lab communications including multimedia training experiences, updating in line with feedback, learning from experience and implementation of new technology. Develop databases, if/where necessary to support Lava Lab activities that align with company information standards. Ensure data is accessible and compliant with information assurance and cyber security protocols. You must have GCSE English & Maths 4-9 (C-A ) or equivalent Skills Needed Good communication skills, both written and verbal. Good team working skills. Great attention to detail. Good organisational and prioritisational skills. Ability to spot issues and escalate to your manager and other teams to support. Comfortable working in a fast-paced environment. Ability to work independently. Reliable, dependent and mature approach to your work. Resilience and a desire to continually improve personally and professionally. An interest in technology is appreciated but not required. The ability to work full time in-office. Perks and Benefits Bike to work scheme Discounts Health cover Multiverse community hub Pension Volunteering
May 03, 2024
Full time
Employer: AtkinsRéalis Apprenticeship Provider: Multiverse Apprenticeship Programme: Digital Business Level 3 Employment Contract: 12 months Schedule: 8:00am - 4:00pm Mon - Fri (40 hours weekly) (Fully in-office in person) Start Date: June 2024 About AtkinsRéalis Nuclear & Power are at the forefront of using digital technologies to improve the delivery of engineering projects, from using Augmented Reality (AR) for reviewing designs to using cutting edge robotics to autonomously survey hazardous areas. We are here to engineer a better future for our planet and its people. About the Role We are eager to find an apprentice to join our ever- growing digital collaboration spaces, known as Lava Labs. The Lava Lab Technician role is an exciting opportunity to work with the latest technology, such as Virtual Reality (VR) spaces, digital whiteboards, and collaboration areas, to support our clients and staff! You will also get the opportunity to collaborate with a variety of stakeholders such as project managers, engineers, administrative staff and building caretakers, to name a few, as well as our wider Nuclear & Power Digital team, located across the UK and overseas. We have recently opened up our newest Lava Lab in Bristol and are looking to welcome a Lava Lab technician to our team Use the links above to find out more! A typical day Manage bookings and availability of zones within our Lava Lab, ensuring the Lava Lab is appropriately set up to suit booking requests. Regularly check and maintain digital cameras, VR headsets, and Laser scanners (amongst other devices). Work alongside our IT services and/or technology suppliers to resolve technical issues, including any on-site hardware and software issues. Monitor usage and identify opportunities for additional hardware or emerging technologies to be implemented. Collaborate with our Bristol office staff members; providing guidance to our Lava Lab users and encouraging its utilisation. Collate and deliver information to support our Frequently Asked Questions (FAQ) content. Support in producing and delivering internal Lava Lab communications including multimedia training experiences, updating in line with feedback, learning from experience and implementation of new technology. Develop databases, if/where necessary to support Lava Lab activities that align with company information standards. Ensure data is accessible and compliant with information assurance and cyber security protocols. You must have GCSE English & Maths 4-9 (C-A ) or equivalent Skills Needed Good communication skills, both written and verbal. Good team working skills. Great attention to detail. Good organisational and prioritisational skills. Ability to spot issues and escalate to your manager and other teams to support. Comfortable working in a fast-paced environment. Ability to work independently. Reliable, dependent and mature approach to your work. Resilience and a desire to continually improve personally and professionally. An interest in technology is appreciated but not required. The ability to work full time in-office. Perks and Benefits Bike to work scheme Discounts Health cover Multiverse community hub Pension Volunteering
Employer description: At Endeavour, we pride ourselves on being more than just a technology provider; we are your strategic partner in achieving digital transformation and excellence. With offices in Edinburgh, Belfast and Manchester, we are positioned to serve businesses across the UK and Ireland, offering bespoke Microsoft technology solutions that drive efficiency, productivity, and growth. Due to continued growth we are looking for 2 apprentices to join our IT team based in Edinburgh where you will provide internal and external clients with first level support. Responsibilities: Providing internal and external clients with first level support Assisting with internal and external client equipment builds and support Resolving problems to the end user's satisfaction Monitoring the helpdesk ticket queue and prioritise appropriately Escalating unresolved tickets to the next level support Assisting with onboarding and offboarding of users Maintaining internal equipment asset records Desirable skills: Strong interest in technologies and concepts Excellent customer service skills, including telephone and email communication Excellent written, verbal communication and presentation skills A positive "can do" attitude Be ambitious and self-motivated Strong team player with problem-solving and analytical skills Keen to learn and share knowledge Able to work to tight schedules and deadlines Salary: £18,000 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: Health cash plan Employee assistance programme 33 days paid leave (including 12 bank holidays) Quarterly staff social Workplace pension Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
May 03, 2024
Full time
Employer description: At Endeavour, we pride ourselves on being more than just a technology provider; we are your strategic partner in achieving digital transformation and excellence. With offices in Edinburgh, Belfast and Manchester, we are positioned to serve businesses across the UK and Ireland, offering bespoke Microsoft technology solutions that drive efficiency, productivity, and growth. Due to continued growth we are looking for 2 apprentices to join our IT team based in Edinburgh where you will provide internal and external clients with first level support. Responsibilities: Providing internal and external clients with first level support Assisting with internal and external client equipment builds and support Resolving problems to the end user's satisfaction Monitoring the helpdesk ticket queue and prioritise appropriately Escalating unresolved tickets to the next level support Assisting with onboarding and offboarding of users Maintaining internal equipment asset records Desirable skills: Strong interest in technologies and concepts Excellent customer service skills, including telephone and email communication Excellent written, verbal communication and presentation skills A positive "can do" attitude Be ambitious and self-motivated Strong team player with problem-solving and analytical skills Keen to learn and share knowledge Able to work to tight schedules and deadlines Salary: £18,000 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: Health cash plan Employee assistance programme 33 days paid leave (including 12 bank holidays) Quarterly staff social Workplace pension Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Specialist Trainer - Accountancy (12 month Maternity Cover) As a purpose-driven organisation, we're all about the 'why'. Babington is committed to developing better futures: for individuals, organisations, and society. For us that means developing skills and creating opportunity for individuals and organisations to perform at their very best. Are you an inspiring and motivational mentor, with a passion to provide pastoral advice and guidance to help learners reach their potential and succeed in their Accountancy programmes? We are looking for a passionate, curious and motivating industry professionals to join our team as a Specialist Trainer to deliver our Accountancy programmes and share their expertise and experiences with cohorts of motivated and engaged learners . If you have knowledge and experience within the Accountancy sector and the determination to provide an exceptional customer experience with the willingness to be part of our journey of Developing Better Futures , then we want to hear from you! Summary of role Create inspirational, immersive, and impactful learning interactions, for our Apprenticeship programmes in line with Babington's learning journey blueprint, providing a memorable customer experience. Creating and maintaining cohesive and communicative relationships with learners and clients and provide academic and professional pastoral advice, guidance, and support, ensuring a safe and conducive working environment. Core Values and Summary of Principle Accountabilities Act as a subject matter specialist, supporting and contributing to the development and delivery of high impact, innovative training programmes in line with Babington's learner journey blueprint. Adopt effective learning management methodologies to provide inspirational and innovative learning interactions and experiences with learners. To communicate any issues or concerns about learners to your line manager and designated Safeguarding Officer as appropriate. Provide inspirational specialist support and guidance to learners throughout their learning journey, helping them to progress, achieve and reach their potential. Effectively use assessment for learning techniques to check learners' understanding and build on existing knowledge. Plan and deliver engaging, differentiated sessions, embedding Maths and English, that ensure active participation and learning leading to positive learning outcomes. Manage and facilitate interactive and engaging remote learning interactions, including self-directed research, digital learning, webinars, forums and chat sessions. Collaborate with the Customer Experience Team to implement a high-quality learning experience, whilst fulfilling Awarding Organisations and Inspectorate expectations. Brief person specification Essential Qualifications Grade A-C GCSE in English and Maths or equivalent Level 4 Certificate in Education & Training or equivalent teaching qualification Level 4 AAT qualification Skills and experience Experience of providing interactive and engaging training and development opportunities to adults Experience of developing individualised learning plans and SMART targets Experience of developing immersive schemes of work Experience of working with people to help to remove barriers and support progression into employment, education, or training Experience of successfully achieving deadlines and working without close supervision. Experience of working in an accredited teaching / training environment, industry or practice. Excellent written, verbal and presentation skills Understanding of current Apprenticeship procedures and regulations, manual and computerised processes to enable effective and successful delivery of learning programmes knowledge, skills and behaviours relevant to the course Babington Benefits Babington Engage Bupa Healthcare - Cash plan SET Membership 25 Days annual leave plus Bank holidays We'll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate. Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service. We are innovators in Education so why not apply now and join us in Developing Better Futures!
May 03, 2024
Full time
Specialist Trainer - Accountancy (12 month Maternity Cover) As a purpose-driven organisation, we're all about the 'why'. Babington is committed to developing better futures: for individuals, organisations, and society. For us that means developing skills and creating opportunity for individuals and organisations to perform at their very best. Are you an inspiring and motivational mentor, with a passion to provide pastoral advice and guidance to help learners reach their potential and succeed in their Accountancy programmes? We are looking for a passionate, curious and motivating industry professionals to join our team as a Specialist Trainer to deliver our Accountancy programmes and share their expertise and experiences with cohorts of motivated and engaged learners . If you have knowledge and experience within the Accountancy sector and the determination to provide an exceptional customer experience with the willingness to be part of our journey of Developing Better Futures , then we want to hear from you! Summary of role Create inspirational, immersive, and impactful learning interactions, for our Apprenticeship programmes in line with Babington's learning journey blueprint, providing a memorable customer experience. Creating and maintaining cohesive and communicative relationships with learners and clients and provide academic and professional pastoral advice, guidance, and support, ensuring a safe and conducive working environment. Core Values and Summary of Principle Accountabilities Act as a subject matter specialist, supporting and contributing to the development and delivery of high impact, innovative training programmes in line with Babington's learner journey blueprint. Adopt effective learning management methodologies to provide inspirational and innovative learning interactions and experiences with learners. To communicate any issues or concerns about learners to your line manager and designated Safeguarding Officer as appropriate. Provide inspirational specialist support and guidance to learners throughout their learning journey, helping them to progress, achieve and reach their potential. Effectively use assessment for learning techniques to check learners' understanding and build on existing knowledge. Plan and deliver engaging, differentiated sessions, embedding Maths and English, that ensure active participation and learning leading to positive learning outcomes. Manage and facilitate interactive and engaging remote learning interactions, including self-directed research, digital learning, webinars, forums and chat sessions. Collaborate with the Customer Experience Team to implement a high-quality learning experience, whilst fulfilling Awarding Organisations and Inspectorate expectations. Brief person specification Essential Qualifications Grade A-C GCSE in English and Maths or equivalent Level 4 Certificate in Education & Training or equivalent teaching qualification Level 4 AAT qualification Skills and experience Experience of providing interactive and engaging training and development opportunities to adults Experience of developing individualised learning plans and SMART targets Experience of developing immersive schemes of work Experience of working with people to help to remove barriers and support progression into employment, education, or training Experience of successfully achieving deadlines and working without close supervision. Experience of working in an accredited teaching / training environment, industry or practice. Excellent written, verbal and presentation skills Understanding of current Apprenticeship procedures and regulations, manual and computerised processes to enable effective and successful delivery of learning programmes knowledge, skills and behaviours relevant to the course Babington Benefits Babington Engage Bupa Healthcare - Cash plan SET Membership 25 Days annual leave plus Bank holidays We'll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate. Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service. We are innovators in Education so why not apply now and join us in Developing Better Futures!
Old Brewers' Yard is a new, authentic brand home for Guinness in the UK, located in the historic brewing quarter in Covent Garden. Consisting of 52,000 square feet of historic buildings and central courtyard, this will become a key growth driver for Guinness, placing the brand in culture, driving relevancy and salience among a new generation of drinkers. The London brand home will be the GB home of Guinness: designed with sustainability in mind, bold, brave, exciting, and rooted in culture and community. It will provide beer which will be produced and served on site. This experimental beer will be produced from a live working 10hl brewery , a world-leading brewing facility which will produce innovation and limited-edition liquids to be served across the OBY site . The brewery will form part of a grain to glass immersive visitor experience in 1 Mercer Walk, which will also house dedicated space to build Diageo's southern hub for the Learning 4 Life programme, training hundreds of people per year in hospitality skills. Community will be at the heart of OBY; we will create opportunities for local jobseekers, give our brewery waste products a second life in the community, and share OBY spaces with local community groups. The site is scheduled to open in December 2024. Key elements of the site include: Iconic Guinness Gates as main entrance to the experience, offering huge cultural impact in the heat of London Taproom/bars - world class food and beer produced and served on site Central all weather historic courtyard with world class bar experience Unique 5th floor glass box rooftop eating and drinking experience creating brand new rooftop view of London Brewery and beer experience/tastingtours Cultural events space designed and fit out with technology to enable world c la ss meeting and conference experiences Retail spaces, one of which to stock items produced through exciting short-term brand collaborations Purpose of Role The Managing Director will oversee the pre- and post-opening operations of Old Brewers' Yard with a strategic viewpoint towards achieving excellent guest service, strong working partnerships with third party operators, team member excellence, and financial profitability. The role will require excellent leadership skills, an analytical mind with a broad vision of the business, and a high level of maturity and knowledge to manage passionate employees, operational processes, and positive visitor experiences. The Managing Director will be the public face of Old Brewers' Yard, ensuring outstanding and courteous service to both VIP and everyday guests from day one. Y ou will champion innovation, creativity and social connection. You'll be at the forefront of engaging a huge variety of people, helping us to go further than we ever imagined. You'll do this by: Making sure our guests embrace every minute with us - and rave about their experiences afterwards. Overseeing everything that we're offering at Guinness OBY , whether directly or through third party operating partners - cementing our reputation as an international leader of visitor attractions. Making sure OBY delivers a very positive contribution to the Covent Garden area, through great relationships with local partners and delivering schemes and events supporting the local area, everything from coffee mornings to apprenticeships . Creatively translating global brand and Brand Homes central team strategies for OBY - without taking away from our own unique personalit y . Growing the business, placing great value on everything from tour admissions to retail to F&B - and delivering against the P&L targets that quantify that success. Ensur ing OBY is set up to successfully deliver the relevant aspects of Diageo's Society 2030 goals, including promoting responsible drinking . Top Accountabilities Site and operations set up as part of Project Reality Assist HR and the OBY/Project Reality team to recruit, interview, and select experienced, team-oriented, and passionate applicants for positions in the Retail, Events, and Sales, Marketing & Digital teams Work with D&T project workstream leads to assess, procure , and implement the ticketing, admissions, and access control systems to provide seamless integration and operations throughout experience Work closely with third party Food & Beverage operat ing partner to ensure the ir offering and service levels go above and beyond Guinness brand, Diageo GB and guest expectations Establish and deliver staff training program prior to site opening , including, but not limited to, on site systems, sales procedures and events management processes . Ensure sustainable operational readiness of all OBY departments prior to grand opening Support site management team to devise cross-site storage and stock management procedures Ongoing site operations Budget management of OBY P&L, including direct and indirect staff costs, maintenance, marketing, events, brand collab orations and local sponsorship . Ownership of operational OBY critical metrics, including reaching sales targets for tours, events and retail . Actively seek and implement cost saving programs to provide positive financial results . Formulating business cases and strategy for any improvements to OBY . Manage F&B Operating Partner and Facilities Management provider contracts while maintaining a constructive and collaborative working relationship . Ensure seamless, consistent, and safe consumer experiences on-site to deliver high levels of customer satisfaction, measured through online and offline feedback . Understand, follow, and enforce all established Diageo Operating Procedures to exceed operational requirements and ensure employees and guests receive the highest standards of quality, safety, and service at all times . Establish, evaluate, and direct short- and long-term experience operation strategies, policies, and procedures . Ongoing recruitment, onboarding, training and development of staff . Work to create close links with the local community (residents, businesses and other organisations) to generate positive PR and increase local visitor numbers . Create plans that attract visitors from overseas markets while also drawing in visitors when in-market, resulting in YOY increases in visitor numbers across all operational elements of OBY . Maintain a close working relationship with our landlord, the Mercers Company . Work with the Learning for Life program team and collaborators to implement and execute Diageo's mission and commitment to this program, and to other agreed on site training and/or apprenticeship schemes . Execute Guinness brand events, h ost VIP experiences, and internal and external visits . Work with Diageo GB Beer Marketing and Commercial teams on strategy for site advertising, events and sponsorship . Liaise with external contractors to deliver any maintenance work as required . Keep an up-to-date knowledge with external best practice to develop the OBY experience and stay ahead of the competition . What you'll bring to the role Managing Director with a proven track record of building and leading a high performance commercially and highly customer focused team Financial acumen and operational expertise shown through evidence of leading a similar business, ideally in premium bars, restaurants, large event venues or hospitality with turnover north of £30m Proven experience of managing third party partners/contractors, ideally food and beverage partners Proven experience manging teams and cross-functional business units to achieve operational KPIs, sales, revenue and profit targets Significant experiencemanaging complex stakeholder relationships (landlord, community, Diageo internal etc) Ability to champion innovation, creativity, digital and social connection Strong networker in/around London with knowledge of who to engage to build the reputation of Old Brewers Yard London and to drive new business. An honours undergraduate degree, ideally in business management and administration Experience in a business start-up environment would be an added bonus With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas . click apply for full job details
May 03, 2024
Full time
Old Brewers' Yard is a new, authentic brand home for Guinness in the UK, located in the historic brewing quarter in Covent Garden. Consisting of 52,000 square feet of historic buildings and central courtyard, this will become a key growth driver for Guinness, placing the brand in culture, driving relevancy and salience among a new generation of drinkers. The London brand home will be the GB home of Guinness: designed with sustainability in mind, bold, brave, exciting, and rooted in culture and community. It will provide beer which will be produced and served on site. This experimental beer will be produced from a live working 10hl brewery , a world-leading brewing facility which will produce innovation and limited-edition liquids to be served across the OBY site . The brewery will form part of a grain to glass immersive visitor experience in 1 Mercer Walk, which will also house dedicated space to build Diageo's southern hub for the Learning 4 Life programme, training hundreds of people per year in hospitality skills. Community will be at the heart of OBY; we will create opportunities for local jobseekers, give our brewery waste products a second life in the community, and share OBY spaces with local community groups. The site is scheduled to open in December 2024. Key elements of the site include: Iconic Guinness Gates as main entrance to the experience, offering huge cultural impact in the heat of London Taproom/bars - world class food and beer produced and served on site Central all weather historic courtyard with world class bar experience Unique 5th floor glass box rooftop eating and drinking experience creating brand new rooftop view of London Brewery and beer experience/tastingtours Cultural events space designed and fit out with technology to enable world c la ss meeting and conference experiences Retail spaces, one of which to stock items produced through exciting short-term brand collaborations Purpose of Role The Managing Director will oversee the pre- and post-opening operations of Old Brewers' Yard with a strategic viewpoint towards achieving excellent guest service, strong working partnerships with third party operators, team member excellence, and financial profitability. The role will require excellent leadership skills, an analytical mind with a broad vision of the business, and a high level of maturity and knowledge to manage passionate employees, operational processes, and positive visitor experiences. The Managing Director will be the public face of Old Brewers' Yard, ensuring outstanding and courteous service to both VIP and everyday guests from day one. Y ou will champion innovation, creativity and social connection. You'll be at the forefront of engaging a huge variety of people, helping us to go further than we ever imagined. You'll do this by: Making sure our guests embrace every minute with us - and rave about their experiences afterwards. Overseeing everything that we're offering at Guinness OBY , whether directly or through third party operating partners - cementing our reputation as an international leader of visitor attractions. Making sure OBY delivers a very positive contribution to the Covent Garden area, through great relationships with local partners and delivering schemes and events supporting the local area, everything from coffee mornings to apprenticeships . Creatively translating global brand and Brand Homes central team strategies for OBY - without taking away from our own unique personalit y . Growing the business, placing great value on everything from tour admissions to retail to F&B - and delivering against the P&L targets that quantify that success. Ensur ing OBY is set up to successfully deliver the relevant aspects of Diageo's Society 2030 goals, including promoting responsible drinking . Top Accountabilities Site and operations set up as part of Project Reality Assist HR and the OBY/Project Reality team to recruit, interview, and select experienced, team-oriented, and passionate applicants for positions in the Retail, Events, and Sales, Marketing & Digital teams Work with D&T project workstream leads to assess, procure , and implement the ticketing, admissions, and access control systems to provide seamless integration and operations throughout experience Work closely with third party Food & Beverage operat ing partner to ensure the ir offering and service levels go above and beyond Guinness brand, Diageo GB and guest expectations Establish and deliver staff training program prior to site opening , including, but not limited to, on site systems, sales procedures and events management processes . Ensure sustainable operational readiness of all OBY departments prior to grand opening Support site management team to devise cross-site storage and stock management procedures Ongoing site operations Budget management of OBY P&L, including direct and indirect staff costs, maintenance, marketing, events, brand collab orations and local sponsorship . Ownership of operational OBY critical metrics, including reaching sales targets for tours, events and retail . Actively seek and implement cost saving programs to provide positive financial results . Formulating business cases and strategy for any improvements to OBY . Manage F&B Operating Partner and Facilities Management provider contracts while maintaining a constructive and collaborative working relationship . Ensure seamless, consistent, and safe consumer experiences on-site to deliver high levels of customer satisfaction, measured through online and offline feedback . Understand, follow, and enforce all established Diageo Operating Procedures to exceed operational requirements and ensure employees and guests receive the highest standards of quality, safety, and service at all times . Establish, evaluate, and direct short- and long-term experience operation strategies, policies, and procedures . Ongoing recruitment, onboarding, training and development of staff . Work to create close links with the local community (residents, businesses and other organisations) to generate positive PR and increase local visitor numbers . Create plans that attract visitors from overseas markets while also drawing in visitors when in-market, resulting in YOY increases in visitor numbers across all operational elements of OBY . Maintain a close working relationship with our landlord, the Mercers Company . Work with the Learning for Life program team and collaborators to implement and execute Diageo's mission and commitment to this program, and to other agreed on site training and/or apprenticeship schemes . Execute Guinness brand events, h ost VIP experiences, and internal and external visits . Work with Diageo GB Beer Marketing and Commercial teams on strategy for site advertising, events and sponsorship . Liaise with external contractors to deliver any maintenance work as required . Keep an up-to-date knowledge with external best practice to develop the OBY experience and stay ahead of the competition . What you'll bring to the role Managing Director with a proven track record of building and leading a high performance commercially and highly customer focused team Financial acumen and operational expertise shown through evidence of leading a similar business, ideally in premium bars, restaurants, large event venues or hospitality with turnover north of £30m Proven experience of managing third party partners/contractors, ideally food and beverage partners Proven experience manging teams and cross-functional business units to achieve operational KPIs, sales, revenue and profit targets Significant experiencemanaging complex stakeholder relationships (landlord, community, Diageo internal etc) Ability to champion innovation, creativity, digital and social connection Strong networker in/around London with knowledge of who to engage to build the reputation of Old Brewers Yard London and to drive new business. An honours undergraduate degree, ideally in business management and administration Experience in a business start-up environment would be an added bonus With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas . click apply for full job details
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Ipswich Club offering a 16-24 Hour contract (Various contracts available) which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
May 02, 2024
Full time
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Ipswich Club offering a 16-24 Hour contract (Various contracts available) which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
Are you passionate, customer-focused professional with exceptional comminucation skills? We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills. You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years' experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday - Saturday, on a rotating shift pattern 9:30am - 10pm Position 1 Shift Pattern will be:Week 1 - Mon - 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pmWeek 2 - Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be:Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
May 02, 2024
Full time
Are you passionate, customer-focused professional with exceptional comminucation skills? We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills. You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years' experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday - Saturday, on a rotating shift pattern 9:30am - 10pm Position 1 Shift Pattern will be:Week 1 - Mon - 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pmWeek 2 - Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be:Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
Apprenticeship Internal Quality Assurer Health & Social Care Level 5 If you are a qualified Health and Social Care Internal Quality Assurer (Level 5) who has a passion to support others to deliver high-quality Health and Social Care Apprenticeships, then we have the perfect role for you. With over 25 years of experience t2 group has grown to become the largest specialist provider of Apprenticeships to the Health and Social Care Sector.We work with thousands of employers across the UK, so working with us provides significant job security as well as excellent career progression opportunities. We are looking to recruit a dedicated individual who wants to make a difference and has a passion for training and quality.Over the last 18 months we have developed our curriculums extensively in line with the Ofsted EIF, have implemented a fully digital enrolment process and are currently implementing new digital reviews to complement our wide range of on-line learning resources. Salary and benefits Salary: £31,000 Home based with travel Laptop and mobile phone provided 25 Days annual leave plus bank holidays (increasing with length of service) Christmas and New Year shutdown period Pension scheme Specsavers scheme NUS Discount Card eligibility £500 Employee referral bonus scheme Enhanced sick pay Maternity reward vouchers Employee wellbeing and assistance programme The Role As an Internal Quality Assurer,you will be responsible for maintaining the quality assurance of our qualifications in line with awarding organisation requirements and t2 group quality assurance operating procedures. You will take a pro-active approach to supporting Personal Development Managers (Assessors) to deliver progressive teaching, learning and assessment visits with learners in line with our curriculum approaches and awarding organisation standards, observing practice and working with them to drive improvements through Quality Development Plans and team standardisations. With the support of your line manager, you will work closely with the Operations teams to ensure learners remain on track with their programme and complete their Apprenticeship in a timely manner, completing quality assurance checks at the required stages. You will have a clear set of KPIs and will manage your own diary to ensure you achieve these. If this is of interest and you fit with our Mission, Brand Promise and Values below and you have the experience, skills and competencies and qualifications required then we would really like to hear from you.Our recruitment process begins with a simple telephone interview to ensure you have a full understanding of the role and a feel for us as a business. We can answer any questions you may have before moving to the next stage of our interview process where you will have the opportunity to meet with one of our Lead Internal Quality Assurers. Mission, Brand Promise and Values Our Mission is to close the gap between performance and potential Our Brand Promise is to get you where you want to be Our Values are: Understanding what we do and why Doing whatever it takes to get it done Keeping it simple not complex Growing people with the business Celebrating success Skills & Competencies A passion for education, standards and quality A thirst for developing your skills to become the best at what you do Excellent time management, organisation and planning skills Ability to work under pressure and to strict deadlines and targets Assertiveness and objection handling skills Professional and approachable Excellent IT Skills Competent in Literacy and Numeracy Ability to build relationships and engage both learners and employers Ability to communicate at all levels Qualifications You will need to possess a relevant IQA qualification Ideally you will possess your H&SC Apprenticeship Level 5or equivalent. Minimum of 2 years experience at senior levelin the Health & Social Care Industry Additional Information You must have your own transport, a Broadband connection at home and car insurance covered by business use. All business mileage and expenses are covered by the company. T2 is committed to providing a safe environment for all learners and employees. To find out more about our commitment to safeguarding click on the below link: NB. Your employment with the Company will be conditional upon receipt of a satisfactory enhanced DBS check and references. JBRP1_UKTJ
May 02, 2024
Full time
Apprenticeship Internal Quality Assurer Health & Social Care Level 5 If you are a qualified Health and Social Care Internal Quality Assurer (Level 5) who has a passion to support others to deliver high-quality Health and Social Care Apprenticeships, then we have the perfect role for you. With over 25 years of experience t2 group has grown to become the largest specialist provider of Apprenticeships to the Health and Social Care Sector.We work with thousands of employers across the UK, so working with us provides significant job security as well as excellent career progression opportunities. We are looking to recruit a dedicated individual who wants to make a difference and has a passion for training and quality.Over the last 18 months we have developed our curriculums extensively in line with the Ofsted EIF, have implemented a fully digital enrolment process and are currently implementing new digital reviews to complement our wide range of on-line learning resources. Salary and benefits Salary: £31,000 Home based with travel Laptop and mobile phone provided 25 Days annual leave plus bank holidays (increasing with length of service) Christmas and New Year shutdown period Pension scheme Specsavers scheme NUS Discount Card eligibility £500 Employee referral bonus scheme Enhanced sick pay Maternity reward vouchers Employee wellbeing and assistance programme The Role As an Internal Quality Assurer,you will be responsible for maintaining the quality assurance of our qualifications in line with awarding organisation requirements and t2 group quality assurance operating procedures. You will take a pro-active approach to supporting Personal Development Managers (Assessors) to deliver progressive teaching, learning and assessment visits with learners in line with our curriculum approaches and awarding organisation standards, observing practice and working with them to drive improvements through Quality Development Plans and team standardisations. With the support of your line manager, you will work closely with the Operations teams to ensure learners remain on track with their programme and complete their Apprenticeship in a timely manner, completing quality assurance checks at the required stages. You will have a clear set of KPIs and will manage your own diary to ensure you achieve these. If this is of interest and you fit with our Mission, Brand Promise and Values below and you have the experience, skills and competencies and qualifications required then we would really like to hear from you.Our recruitment process begins with a simple telephone interview to ensure you have a full understanding of the role and a feel for us as a business. We can answer any questions you may have before moving to the next stage of our interview process where you will have the opportunity to meet with one of our Lead Internal Quality Assurers. Mission, Brand Promise and Values Our Mission is to close the gap between performance and potential Our Brand Promise is to get you where you want to be Our Values are: Understanding what we do and why Doing whatever it takes to get it done Keeping it simple not complex Growing people with the business Celebrating success Skills & Competencies A passion for education, standards and quality A thirst for developing your skills to become the best at what you do Excellent time management, organisation and planning skills Ability to work under pressure and to strict deadlines and targets Assertiveness and objection handling skills Professional and approachable Excellent IT Skills Competent in Literacy and Numeracy Ability to build relationships and engage both learners and employers Ability to communicate at all levels Qualifications You will need to possess a relevant IQA qualification Ideally you will possess your H&SC Apprenticeship Level 5or equivalent. Minimum of 2 years experience at senior levelin the Health & Social Care Industry Additional Information You must have your own transport, a Broadband connection at home and car insurance covered by business use. All business mileage and expenses are covered by the company. T2 is committed to providing a safe environment for all learners and employees. To find out more about our commitment to safeguarding click on the below link: NB. Your employment with the Company will be conditional upon receipt of a satisfactory enhanced DBS check and references. JBRP1_UKTJ
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Warrington Club offering a 16 Hour contract which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
May 02, 2024
Full time
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Warrington Club offering a 16 Hour contract which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: 23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:30pm Location - Kettering Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 02, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: 23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:30pm Location - Kettering Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing IT Support Job Title: 1st Line Support IT Apprentice Pay: 22,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing IT Support Job Title: 1st Line Support IT Apprentice Pay: 22,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.