Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position Overview: As a field service engineer in the Electric Power Team you will be tasked with responding to customer's field repair and service requests. Diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Job Description: Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products such as the maintenance and repair of Gas and Diesel powered generators. As a Finning EP Engineer you will receive Salary £45,700 - £51,300 25 days holiday (option to purchase an extra 5 days holiday) Annual Bonus Annual Tool Allowance Access to company share scheme Healthcare benefit (claim costs back of everyday health costs i.e. dentist, opticians, physio etc) up to 7% pension (matched by the company) Van, Laptop and Phone Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Major Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Identify the minimum skills that are required of the job or position (not the employee) to perform the job successfully and competently. Work autonomously on own initiative and also well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business. Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines. Effective problem solver with strong analytical skills Accountability Undertake a local site risk assessment prior to commencing service work preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Finning supervisor so that all work is carried out in accordance with health and safety requirements. Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine. Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers. Ensure compliance with all Health and Safety policies and procedures. Education and Experience Identify the minimum levels of education and experience required to competently perform the job. These requirements are related to the position and may not necessarily reflect what the employee may have LDV driving licence Formally apprenticed trained (NVQ Level 3) and served as an engineer for a significant period in a relevant industry, i.e Electric Power, power generation, Marine Experience of a variety of Heavy Diesel and Gas powered power generation equipment essential. At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 03, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position Overview: As a field service engineer in the Electric Power Team you will be tasked with responding to customer's field repair and service requests. Diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Job Description: Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products such as the maintenance and repair of Gas and Diesel powered generators. As a Finning EP Engineer you will receive Salary £45,700 - £51,300 25 days holiday (option to purchase an extra 5 days holiday) Annual Bonus Annual Tool Allowance Access to company share scheme Healthcare benefit (claim costs back of everyday health costs i.e. dentist, opticians, physio etc) up to 7% pension (matched by the company) Van, Laptop and Phone Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Major Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Identify the minimum skills that are required of the job or position (not the employee) to perform the job successfully and competently. Work autonomously on own initiative and also well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business. Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines. Effective problem solver with strong analytical skills Accountability Undertake a local site risk assessment prior to commencing service work preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Finning supervisor so that all work is carried out in accordance with health and safety requirements. Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine. Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers. Ensure compliance with all Health and Safety policies and procedures. Education and Experience Identify the minimum levels of education and experience required to competently perform the job. These requirements are related to the position and may not necessarily reflect what the employee may have LDV driving licence Formally apprenticed trained (NVQ Level 3) and served as an engineer for a significant period in a relevant industry, i.e Electric Power, power generation, Marine Experience of a variety of Heavy Diesel and Gas powered power generation equipment essential. At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
In Summary If you're the kind of person who takes pride in delivering first class customer service, then this could be the route for you! Job Description Locations: Bristol, York, Glasgow, London or Norwich Claims are at the heart of our business. It's where customers really get to feel the benefit of what we do. That's why our Claims teams are so important. They're there for customers when something goes wrong and to help get things back to normal as soon as possible. Claims can be for little things - a broken window or a leaky washing machine. Or they can be for major life events like a serious car accident. No claim is the same, which means you'll never know what you'll encounter from one day to the next. Our claims roles are varied, each one has its own learning journey. But join us as a Claims Apprentice and you'll be learning from some of the most passionate and caring colleagues in our business. What's more, you'll be able to earn a salary while working towards qualifications and enjoy a permanent role from day one. What does it involve? Across our Claims business we offer three levels of apprenticeship qualification. These roles all have a specialist element, which could be customer, supply chain management or even marine claims! You will have the opportunity to confirm your preference(s) on your application form. Customer and Casualty Claims Level 3 (England), SCQF6 (Scotland) Locations: Glasgow and Norwich As a customer Claims Apprentice you'll start by learning the ropes within one of our Motor Claims Notification teams. These are the people our customers call when they first want to notify us about a claim, so you can expect to deal with customers on the phone and by email on a daily basis. After this, your next placement is likely to be in a more specialist team, such as Liability or Loss, giving you the chance to develop more detailed and specialised experience and knowledge. From here, you could move to a different area to broaden your experience still further or decide to dive deeper into a specialism. Individual Customer Protection Claims Level 4 Insurance Professional Location: York Aviva paid more than 50,000 individual protection claims last year to a value of over 1 billion. To help us continue to deliver on our promises, we're looking for Life Claims Assessors who are ready to be part of our amazing team that settles 98.3% of all individual protection policies. You'll be joining a highly motivated team to assess life insurance cover, terminal illness and critical illness cover insurance claims - from investigation, to keeping customers informed and through to claim outcome, providing exceptional customer service. You'll review extensive medical records including hospital consultant and medical test results, and therefore will ideally having knowledge of human biology or a medical background will be helpful - but it's not essential. You will develop a deep understanding of compliance, regulation and claims standards along with building exceptional care and empathy to ensure customer welfare and support are always front of mind. Marine Claims Apprentice Level 4 Insurance Practitioner Location: London As a Marine Claims Apprentice, you will be responsible for being the first port of call for our customers when they make a claim on their marine insurance. It might be for a boat or even a submarine! You will work with our internal and external partners to handle marine losses, utilising our philosophies and standards to deliver brilliant customer-focussed and commercial outcomes. You will also become an expert in identifying fraud and work with external specialists. Property Claims Apprentice Level 4 Insurance Practitioner Location: Perth Do you love helping others fix tricky problems? If so, be a part of our Technical Claims Service where you will work with partners to handle claims on property insurance policies and deliver brilliant customer-focussed and commercial outcomes. Technical and Financial Claims Level 6 Insurance Practitioner Location: Bristol Our Financial and Technical Claims teams work on some of Aviva's biggest and most complex cases. You might be looking at large property or financial claims to help our customers get their businesses or homes back on track. You will work in small specialist teams (some of the best in the industry) to build your knowledge and confidence while delivering brilliant commercial customer outcomes. Throughout, you'll study for a Level 6 Apprenticeship, which is equivalent to a degree. What's in it for you? A salary of 23,900 per year Paid study time and support towards professional qualifications A permanent job from the start A great support network to help you grow into your role 25 days holiday, plus bank holidays Contributory pension scheme Discounts on all Aviva products Eligible for a performance-related bonus Flexible working and wellbeing support Paid volunteering time to get involved in projects and local communities What do we look for? To join us on a Level 3 Apprenticeship, you'll need at least five GCSEs or Scottish National 5s at grades A -C (9-4) or have equivalent qualifications. These must include English and Maths. For a Level 4 and 6 Apprenticeship, you will need the above qualifications plus have, or be on track to achieve, at least three A Levels (grades B, C, C or above) or four Scottish Highers (grades B,B,B,C or above) - or a Level 3 equivalent qualification. New insights, perspectives, and diversity of thought are invaluable to us. Which is why you don't need any previous experience in claims to apply. Instead, we're looking for: A genuine passion for helping customers Excellent communication skills Someone who can show initiative and look for different ways to get the best outcome for our customers and our business The ability to work independently and as part of a team Good prioritisation and planning skills Most importantly, you'll need to be naturally curious, keen to take the lead when it comes to your own development, and excited by the prospect of building a long-term career with Aviva. Where will you be based? These apprenticeships can be based in Bristol, Glasgow, York, London or Norwich. It's likely you'll balance time in the office with working from home. We call this smart working. Three days in the office and two days from home is a typical example, but that can vary. When you join us, your leader will discuss what works best for you, your team, and the business. Smart working means you'll still need to live within commuting distance of the office you'll be based in. That way, you will get to spend time with your team in person as well as virtually. It'll also help you access the support and people that will help you succeed. About Us We're a leading international insurance, savings, retirement, and investment business. We're here to help our customers plan for the future and, when the worst happens, make things right. You might be thinking that we're just another boring, corporate firm. But we don't all wear suits and shiny shoes here. We're proud to be different and just like our customers, our people are a diverse mix of cultures, genders, ages, perspectives, and ideas. What's the application process? Please note: If we have a lot of responses, applications may close early. So, it's best to apply as early as you can. Start by pressing 'apply' to be taken through to our online application. There, you'll be asked to complete a short questionnaire about your motivations, and submit it along with a copy of your CV. If you match our criteria (or get pretty close), we'll ask you to complete a situation strength test and an online numerical reasoning test. Pass that and next will be a video interview. The final stage is a virtual assessment day, with tasks that enable you to show us what you're good at and what you enjoy. Impress us there and we'll offer you a role to start in September 2024. Additional Information We are inclusive - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. We interview every disabled applicant who meets the minimum criteria for the role. During your application, there will be an opportunity for you to send us an email stating that you have a disclosed disability. Please submit your application online if you can. But if that presents a problem, just email (url removed) and we'll arrange an alternative method. To find out more about working at Aviva in general, take a look here . Scheme Type: Apprenticeship Date Added: 15 December 2023
May 03, 2024
Full time
In Summary If you're the kind of person who takes pride in delivering first class customer service, then this could be the route for you! Job Description Locations: Bristol, York, Glasgow, London or Norwich Claims are at the heart of our business. It's where customers really get to feel the benefit of what we do. That's why our Claims teams are so important. They're there for customers when something goes wrong and to help get things back to normal as soon as possible. Claims can be for little things - a broken window or a leaky washing machine. Or they can be for major life events like a serious car accident. No claim is the same, which means you'll never know what you'll encounter from one day to the next. Our claims roles are varied, each one has its own learning journey. But join us as a Claims Apprentice and you'll be learning from some of the most passionate and caring colleagues in our business. What's more, you'll be able to earn a salary while working towards qualifications and enjoy a permanent role from day one. What does it involve? Across our Claims business we offer three levels of apprenticeship qualification. These roles all have a specialist element, which could be customer, supply chain management or even marine claims! You will have the opportunity to confirm your preference(s) on your application form. Customer and Casualty Claims Level 3 (England), SCQF6 (Scotland) Locations: Glasgow and Norwich As a customer Claims Apprentice you'll start by learning the ropes within one of our Motor Claims Notification teams. These are the people our customers call when they first want to notify us about a claim, so you can expect to deal with customers on the phone and by email on a daily basis. After this, your next placement is likely to be in a more specialist team, such as Liability or Loss, giving you the chance to develop more detailed and specialised experience and knowledge. From here, you could move to a different area to broaden your experience still further or decide to dive deeper into a specialism. Individual Customer Protection Claims Level 4 Insurance Professional Location: York Aviva paid more than 50,000 individual protection claims last year to a value of over 1 billion. To help us continue to deliver on our promises, we're looking for Life Claims Assessors who are ready to be part of our amazing team that settles 98.3% of all individual protection policies. You'll be joining a highly motivated team to assess life insurance cover, terminal illness and critical illness cover insurance claims - from investigation, to keeping customers informed and through to claim outcome, providing exceptional customer service. You'll review extensive medical records including hospital consultant and medical test results, and therefore will ideally having knowledge of human biology or a medical background will be helpful - but it's not essential. You will develop a deep understanding of compliance, regulation and claims standards along with building exceptional care and empathy to ensure customer welfare and support are always front of mind. Marine Claims Apprentice Level 4 Insurance Practitioner Location: London As a Marine Claims Apprentice, you will be responsible for being the first port of call for our customers when they make a claim on their marine insurance. It might be for a boat or even a submarine! You will work with our internal and external partners to handle marine losses, utilising our philosophies and standards to deliver brilliant customer-focussed and commercial outcomes. You will also become an expert in identifying fraud and work with external specialists. Property Claims Apprentice Level 4 Insurance Practitioner Location: Perth Do you love helping others fix tricky problems? If so, be a part of our Technical Claims Service where you will work with partners to handle claims on property insurance policies and deliver brilliant customer-focussed and commercial outcomes. Technical and Financial Claims Level 6 Insurance Practitioner Location: Bristol Our Financial and Technical Claims teams work on some of Aviva's biggest and most complex cases. You might be looking at large property or financial claims to help our customers get their businesses or homes back on track. You will work in small specialist teams (some of the best in the industry) to build your knowledge and confidence while delivering brilliant commercial customer outcomes. Throughout, you'll study for a Level 6 Apprenticeship, which is equivalent to a degree. What's in it for you? A salary of 23,900 per year Paid study time and support towards professional qualifications A permanent job from the start A great support network to help you grow into your role 25 days holiday, plus bank holidays Contributory pension scheme Discounts on all Aviva products Eligible for a performance-related bonus Flexible working and wellbeing support Paid volunteering time to get involved in projects and local communities What do we look for? To join us on a Level 3 Apprenticeship, you'll need at least five GCSEs or Scottish National 5s at grades A -C (9-4) or have equivalent qualifications. These must include English and Maths. For a Level 4 and 6 Apprenticeship, you will need the above qualifications plus have, or be on track to achieve, at least three A Levels (grades B, C, C or above) or four Scottish Highers (grades B,B,B,C or above) - or a Level 3 equivalent qualification. New insights, perspectives, and diversity of thought are invaluable to us. Which is why you don't need any previous experience in claims to apply. Instead, we're looking for: A genuine passion for helping customers Excellent communication skills Someone who can show initiative and look for different ways to get the best outcome for our customers and our business The ability to work independently and as part of a team Good prioritisation and planning skills Most importantly, you'll need to be naturally curious, keen to take the lead when it comes to your own development, and excited by the prospect of building a long-term career with Aviva. Where will you be based? These apprenticeships can be based in Bristol, Glasgow, York, London or Norwich. It's likely you'll balance time in the office with working from home. We call this smart working. Three days in the office and two days from home is a typical example, but that can vary. When you join us, your leader will discuss what works best for you, your team, and the business. Smart working means you'll still need to live within commuting distance of the office you'll be based in. That way, you will get to spend time with your team in person as well as virtually. It'll also help you access the support and people that will help you succeed. About Us We're a leading international insurance, savings, retirement, and investment business. We're here to help our customers plan for the future and, when the worst happens, make things right. You might be thinking that we're just another boring, corporate firm. But we don't all wear suits and shiny shoes here. We're proud to be different and just like our customers, our people are a diverse mix of cultures, genders, ages, perspectives, and ideas. What's the application process? Please note: If we have a lot of responses, applications may close early. So, it's best to apply as early as you can. Start by pressing 'apply' to be taken through to our online application. There, you'll be asked to complete a short questionnaire about your motivations, and submit it along with a copy of your CV. If you match our criteria (or get pretty close), we'll ask you to complete a situation strength test and an online numerical reasoning test. Pass that and next will be a video interview. The final stage is a virtual assessment day, with tasks that enable you to show us what you're good at and what you enjoy. Impress us there and we'll offer you a role to start in September 2024. Additional Information We are inclusive - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. We interview every disabled applicant who meets the minimum criteria for the role. During your application, there will be an opportunity for you to send us an email stating that you have a disclosed disability. Please submit your application online if you can. But if that presents a problem, just email (url removed) and we'll arrange an alternative method. To find out more about working at Aviva in general, take a look here . Scheme Type: Apprenticeship Date Added: 15 December 2023
At Southern Co-op we offer a lot more than just a job. As we are completely owned by our 200,000+ members, we put people first. Become part of the family with Southern Co-op, who are proud to serve local communities and put people first. We have an exciting opportunity to join our team as a Payroll Co-ordinator. This role is based at our head office in Portsmouth. The role offers hybrid working with a minimum of two days in the office. The office has great amenities with onsite parking and a lakeside shuttle bus service. We are seeking an individual to assist and support the Payroll Specialist in the day-to-day activities required for all aspects of payroll and expenses preparation, processing, reconciliation, legislative requirements along with managing our Share Incentive Plan scheme. What we're looking for Your day-to-day tasks will include: To assist and support the Payroll Specialist in the day-to-day activities to enable the processing of the four-weekly payroll efficiently and accurately to ensure that all colleagues are paid on time and in accordance with relevant Company policies/processes, current statutory and other regulations. To assist with the appropriate verification and audit processes in respect of all changes to colleague payments/deductions and variable timesheet data. To assist with the completion of all financial period end processes, including submission of accurate information to HMRC in line with Real Time Information (RTI) requirements, reconciliation, processing and payment of all statutory, regulatory and third-party payments e.g. employment taxes, pension, union, court orders etc. To provide advice on payroll queries ensuring best practice and legislative requirements are met while minimising potential risk (financial loss, etc) to the business. To respond to enquiries from statutory and other organisations in accordance with General Data Protection Regulations. To undertake investigation into specific queries as directed by the Payroll Manager. Deputise for the Payroll Specialist when required. Keep informed on changes to payroll/employment legislation and statutory requirements. Manage our Share Incentive Plan Scheme (SIPS) To support the team when required. Key skills required IT literate and a competent user of MS Office Hands on experience of payroll operations including involvement in the processing of a full payroll cycle in a high volume, multisite organisation. Comprehensive understanding and knowledge of payroll legislation and understanding of PAYE and NIC procedures. Strong customer service, interpersonal and communication skills with the confidence to build strong relationships with multiple stakeholders Resilient and comfortable managing high volume in a fast-paced environment Highly organised approach and strong attention to detail and accuracy Good planning and prioritising skills and able to work to strict deadlines Good working knowledge of applicable employment tax laws (HMRC, PAYE, Auto-enrolment etc) Ability to maintain a high level of confidentiality Flexibility to support workload and business requirements outside of standard working patterns when required Good working knowledge of payroll best practice - CIPP or similar qualification desirable Previous supervisory experience desirable Company Benefits Salary of £27,722 31 days of annual leave (incl bank holidays) increasing over time to a maximum of 36 days after 10 years' service. 20% discount in stores Healthcare cash plan Share incentive plan NEST pension Cycle-to-work scheme Opportunities to develop your skills through apprenticeships and our own in-house training & development programmes
May 03, 2024
Full time
At Southern Co-op we offer a lot more than just a job. As we are completely owned by our 200,000+ members, we put people first. Become part of the family with Southern Co-op, who are proud to serve local communities and put people first. We have an exciting opportunity to join our team as a Payroll Co-ordinator. This role is based at our head office in Portsmouth. The role offers hybrid working with a minimum of two days in the office. The office has great amenities with onsite parking and a lakeside shuttle bus service. We are seeking an individual to assist and support the Payroll Specialist in the day-to-day activities required for all aspects of payroll and expenses preparation, processing, reconciliation, legislative requirements along with managing our Share Incentive Plan scheme. What we're looking for Your day-to-day tasks will include: To assist and support the Payroll Specialist in the day-to-day activities to enable the processing of the four-weekly payroll efficiently and accurately to ensure that all colleagues are paid on time and in accordance with relevant Company policies/processes, current statutory and other regulations. To assist with the appropriate verification and audit processes in respect of all changes to colleague payments/deductions and variable timesheet data. To assist with the completion of all financial period end processes, including submission of accurate information to HMRC in line with Real Time Information (RTI) requirements, reconciliation, processing and payment of all statutory, regulatory and third-party payments e.g. employment taxes, pension, union, court orders etc. To provide advice on payroll queries ensuring best practice and legislative requirements are met while minimising potential risk (financial loss, etc) to the business. To respond to enquiries from statutory and other organisations in accordance with General Data Protection Regulations. To undertake investigation into specific queries as directed by the Payroll Manager. Deputise for the Payroll Specialist when required. Keep informed on changes to payroll/employment legislation and statutory requirements. Manage our Share Incentive Plan Scheme (SIPS) To support the team when required. Key skills required IT literate and a competent user of MS Office Hands on experience of payroll operations including involvement in the processing of a full payroll cycle in a high volume, multisite organisation. Comprehensive understanding and knowledge of payroll legislation and understanding of PAYE and NIC procedures. Strong customer service, interpersonal and communication skills with the confidence to build strong relationships with multiple stakeholders Resilient and comfortable managing high volume in a fast-paced environment Highly organised approach and strong attention to detail and accuracy Good planning and prioritising skills and able to work to strict deadlines Good working knowledge of applicable employment tax laws (HMRC, PAYE, Auto-enrolment etc) Ability to maintain a high level of confidentiality Flexibility to support workload and business requirements outside of standard working patterns when required Good working knowledge of payroll best practice - CIPP or similar qualification desirable Previous supervisory experience desirable Company Benefits Salary of £27,722 31 days of annual leave (incl bank holidays) increasing over time to a maximum of 36 days after 10 years' service. 20% discount in stores Healthcare cash plan Share incentive plan NEST pension Cycle-to-work scheme Opportunities to develop your skills through apprenticeships and our own in-house training & development programmes
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Ipswich Club offering a 16-24 Hour contract (Various contracts available) which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
May 02, 2024
Full time
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Ipswich Club offering a 16-24 Hour contract (Various contracts available) which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
Are you looking for a rewarding career in law, with a fresh, innovative law firm determined to do things differently? Do you want to work within one of Britain's fastest growing companies? Why work for us We believe that dedicated and hard-working people should be paid fairly. We also know that whilst money is not everyone's motivator, the remuneration package is still an important factor when choosing where you want to build your career. In addition to your basic package, you will receive: Company sick pay 25 days of holiday leave, plus bank holidays and the option to purchase additional holiday leaveFree access, for you and your immediate family to our Team member's benefits which includes access to GPs, mental health practitioner, nutritionists, retail discounts, legal advice lines, and more.We are looking for people who want a career and who aim to be the best in their field. That is why we support our team with their continued professional development whether that is through bespoke in-house training, through to sponsorship for externally recognised training and qualifications. Not only is the package you receive important, so are the workplace facilities you will use daily. We have modern offices with an onsite subsidised bistro, a break room with pool and foosball tables along with a TV. We have free tea and coffee at the coffee bars around the office and bowls of fruit throughout. Free parking at the office is also available for all team members. What you will be doing As a Paralegal in our firm, you will benefit from a 3-month training program covering all the technical skills and knowledge you need. You will have dedicated training and support on our case management and telephony systems, along with in-depth training in Landlord & Tenant Law.You will be responsible for your own portfolio of clients ensuring they receive a market leading service with the customer at the heart of everything you do. You will be helping Landlords and their Letting Agents obtain possession of their rental properties and recover any money outstanding from their tenants. In addition to speaking regularly with your clients, during a typical day you will: Draft and serve possession notice on tenants renting in England and Wales. Draft claim forms and particular of claim for possession and debt matter, sending them to the court for issue. prepare bundles for court hearings, liaising with your client and the agent attending court to ensure they have everything they need. Support the Senior Paralegals with the handling of defended litigation, by liaising with clients and taking instructions. Review files and provide supervised advice to our insurer clients and their policy holders as to the prospects of success in a case, or the risks associated with it. Manage inbound post on your clients matters, ensuring all directions of the court and legislative timescales are met. Adhere to all policies, standard operating procedures, regulatory and business service level agreements and undertake any other reasonable requests. About you Ultimately, we care much more about the person you are, how you think and how you approach things, than a list of qualifications on a CV. Even If you can't say 'Yes' to all of the below, but are committed, self-motivated and passionate about customer service, then get in touch with us. You will be an excellent communicator, mostly on the telephone but in writing too. Customer service is what sets us apart and experience delivering a market-leading service is a must have. You will be proficient in Microsoft word and outlook. Experience with Adobe Pro is advantageous. Attention to detail is a must, as you will be drafting and reviewing large amounts of information and documents. Being organised is also important, as you will need to be able to speak with clients and progress their cases promptly. Having previous experience of working in a regulated environment is advantageous but not essential, we value customer service experience from all backgrounds. Any existing qualifications in law, specifically around civil litigation, landlord & tenant law or debt recover will give you a head start. As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate based on race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.REF-
May 02, 2024
Full time
Are you looking for a rewarding career in law, with a fresh, innovative law firm determined to do things differently? Do you want to work within one of Britain's fastest growing companies? Why work for us We believe that dedicated and hard-working people should be paid fairly. We also know that whilst money is not everyone's motivator, the remuneration package is still an important factor when choosing where you want to build your career. In addition to your basic package, you will receive: Company sick pay 25 days of holiday leave, plus bank holidays and the option to purchase additional holiday leaveFree access, for you and your immediate family to our Team member's benefits which includes access to GPs, mental health practitioner, nutritionists, retail discounts, legal advice lines, and more.We are looking for people who want a career and who aim to be the best in their field. That is why we support our team with their continued professional development whether that is through bespoke in-house training, through to sponsorship for externally recognised training and qualifications. Not only is the package you receive important, so are the workplace facilities you will use daily. We have modern offices with an onsite subsidised bistro, a break room with pool and foosball tables along with a TV. We have free tea and coffee at the coffee bars around the office and bowls of fruit throughout. Free parking at the office is also available for all team members. What you will be doing As a Paralegal in our firm, you will benefit from a 3-month training program covering all the technical skills and knowledge you need. You will have dedicated training and support on our case management and telephony systems, along with in-depth training in Landlord & Tenant Law.You will be responsible for your own portfolio of clients ensuring they receive a market leading service with the customer at the heart of everything you do. You will be helping Landlords and their Letting Agents obtain possession of their rental properties and recover any money outstanding from their tenants. In addition to speaking regularly with your clients, during a typical day you will: Draft and serve possession notice on tenants renting in England and Wales. Draft claim forms and particular of claim for possession and debt matter, sending them to the court for issue. prepare bundles for court hearings, liaising with your client and the agent attending court to ensure they have everything they need. Support the Senior Paralegals with the handling of defended litigation, by liaising with clients and taking instructions. Review files and provide supervised advice to our insurer clients and their policy holders as to the prospects of success in a case, or the risks associated with it. Manage inbound post on your clients matters, ensuring all directions of the court and legislative timescales are met. Adhere to all policies, standard operating procedures, regulatory and business service level agreements and undertake any other reasonable requests. About you Ultimately, we care much more about the person you are, how you think and how you approach things, than a list of qualifications on a CV. Even If you can't say 'Yes' to all of the below, but are committed, self-motivated and passionate about customer service, then get in touch with us. You will be an excellent communicator, mostly on the telephone but in writing too. Customer service is what sets us apart and experience delivering a market-leading service is a must have. You will be proficient in Microsoft word and outlook. Experience with Adobe Pro is advantageous. Attention to detail is a must, as you will be drafting and reviewing large amounts of information and documents. Being organised is also important, as you will need to be able to speak with clients and progress their cases promptly. Having previous experience of working in a regulated environment is advantageous but not essential, we value customer service experience from all backgrounds. Any existing qualifications in law, specifically around civil litigation, landlord & tenant law or debt recover will give you a head start. As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate based on race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.REF-
This role is open to candidates who wish to work remotely; However you will be required to attend quarterly team meetings at the Harrogate office. Role: Software Developer A fantastic opportunity has arisen to join our development team in the role of Software Developer. Friendly and vibrant, we're looking for someone who can bring enthusiasm and energy with them into the existing team. You'll be responsible for contributing towards the design, build and maintenance of a range of bespoke internal products and customer facing web applications. More than just maintaining and expanding existing products, in this role you will have the opportunity to get involved with greenfield projects and technologies. Using your programming skills and ability to apply the latest web, mobile and database technologies you'll be helping to future-proof the success of our products. More about the team We are a fast-paced agile team, where no two sprints are the same. Operating in Agile setting we are always working to improve our processes and practices, our team is smart and direct, and we ask questions that challenge each other so there is ample opportunity to help the team grow and improve. Responsibilities Leverage programming skills and knowledge to implement features and functionalities Assist in the testing and deployment of software applications and products Actively participate in code reviews to ensure code quality, maintainability, and adherence to coding standards Investigate and debug software applications, identify root causes, and implement effective solutions Collaborate with project managers, business stakeholders, and cross-functional teams to align technical deliverables with project goals Contribute to internal documentation, knowledge base, and technical articles Effectively communicate technical issues to non-technical stakeholders and establish a shared understanding of technical issues and solutions Manage tasks and timelines effectively. Estimate effort required for assigned tasks, prioritise work, and communicate any challenges or risks that may impact delivery of goals Experience & Skills Required On joining us you'll bring with you: 5+ years of commercial experience working as a software developer Have a solid understanding of software development principles, data structures, algorithms, and database concepts Experience across the board with a strong depth of knowledge in JavaScript and PHP An understanding of how to build well written, testable, maintainable code A passion for maintaining your diverse technical knowledge, not a "just back-end" / "just front-end" developer Experience building and integrating with RESTful APIs An ability to think out of the box when faced with a challenge and present ideas to the team, working collaboratively when you need help Excellent communication and interpersonal skills Ideally, but not essential, you'll also have: Exposure to agile methodologies and techniques such as Scrum, pair programming and test driven development knowledge of various testing techniques, such as unit testing, integration testing and automated testing frameworks Experience working with or building e-commerce products or platforms Experience with Python, Laravel and Vue, as many of our products use these technologies Experience with cloud hosting environments such AWS An understanding of accessibility and security compliance Any relevant qualification Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Why work for us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
May 02, 2024
Full time
This role is open to candidates who wish to work remotely; However you will be required to attend quarterly team meetings at the Harrogate office. Role: Software Developer A fantastic opportunity has arisen to join our development team in the role of Software Developer. Friendly and vibrant, we're looking for someone who can bring enthusiasm and energy with them into the existing team. You'll be responsible for contributing towards the design, build and maintenance of a range of bespoke internal products and customer facing web applications. More than just maintaining and expanding existing products, in this role you will have the opportunity to get involved with greenfield projects and technologies. Using your programming skills and ability to apply the latest web, mobile and database technologies you'll be helping to future-proof the success of our products. More about the team We are a fast-paced agile team, where no two sprints are the same. Operating in Agile setting we are always working to improve our processes and practices, our team is smart and direct, and we ask questions that challenge each other so there is ample opportunity to help the team grow and improve. Responsibilities Leverage programming skills and knowledge to implement features and functionalities Assist in the testing and deployment of software applications and products Actively participate in code reviews to ensure code quality, maintainability, and adherence to coding standards Investigate and debug software applications, identify root causes, and implement effective solutions Collaborate with project managers, business stakeholders, and cross-functional teams to align technical deliverables with project goals Contribute to internal documentation, knowledge base, and technical articles Effectively communicate technical issues to non-technical stakeholders and establish a shared understanding of technical issues and solutions Manage tasks and timelines effectively. Estimate effort required for assigned tasks, prioritise work, and communicate any challenges or risks that may impact delivery of goals Experience & Skills Required On joining us you'll bring with you: 5+ years of commercial experience working as a software developer Have a solid understanding of software development principles, data structures, algorithms, and database concepts Experience across the board with a strong depth of knowledge in JavaScript and PHP An understanding of how to build well written, testable, maintainable code A passion for maintaining your diverse technical knowledge, not a "just back-end" / "just front-end" developer Experience building and integrating with RESTful APIs An ability to think out of the box when faced with a challenge and present ideas to the team, working collaboratively when you need help Excellent communication and interpersonal skills Ideally, but not essential, you'll also have: Exposure to agile methodologies and techniques such as Scrum, pair programming and test driven development knowledge of various testing techniques, such as unit testing, integration testing and automated testing frameworks Experience working with or building e-commerce products or platforms Experience with Python, Laravel and Vue, as many of our products use these technologies Experience with cloud hosting environments such AWS An understanding of accessibility and security compliance Any relevant qualification Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Why work for us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Technology Solutions Analyst LOCATION: Truro SALARY: From £30,000 depending on skills and experience CLOSING DATE: 14/05/:00:00 PM SUMMARY: We are always on the lookout for brilliant, talented people who can help keep us at the forefront of setting new standards and are motivated by doing a truly great job. Our Members (also known as our customers) are at the heart of everything we do. To ensure our Members experience quality service, we offer our teams development and training opportunities and we support individuals to get to where they want to be in their career. ABOUT THE ROLE: Ideally this role will be based in our head office in Truro, however, remote or hybrid working options may be considered, with regular travel to Truro expected. We are expanding our technology team so that we can enhance both our Member and colleague experience. A core component of our Technology landscape is the Microsoft 365 environment, and we are building additional capability to leverage 365 and the Power Platform tools within this, to implement new services and processes to our Members. The role holder will have effective communication and listening skills combined with a strong technical background in the Power Platform tools within 365. As a result, you will be able to work closely with business colleagues, along with our Change, IT and Data teams to identify innovative and creative technology solutions to reimagine business process and implement new requirements which enable our business strategy. As part of a multi-functional technology team, you will be working with first line support, infrastructure specialists, software developers and application support to drive our technology agenda. We have a philosophy of continuous learning and whilst you will be part of the technology team, it is vital that you understand how your business colleagues and our Members use our technology solutions. This is a fantastic opportunity for a self-starting individual to join our business, in a role that can make a difference to our Member experience. Recent graduates and apprenticeships will be considered for this role, and we would also welcome applications from those with wider experience who have an interest. We are passionate about finding the right type of person for the job, and training will be provided to supplement the skills you already possess. RESPONSIBILITIES WILL INCLUDE: Assisting in the identification of business issues, seeking innovative and creative solutions Creating and maintaining appropriate technology solutions and systems to meet business requirements Maintaining knowledge of the current Microsoft Technology stack, especially in the 365 and Power Platform areas Ensuring relevant data is available in line with business requirements Pro-actively building relationships across the business Managing and developing relationships with suppliers and external parties BENEFITS: It's you who makes the difference to our Members; we value all our employees and offer a number of benefits including: A 35-hour week, supporting a work life balance Private medical insurance, after a qualifying period Generous holiday allowance - 24 days plus bank holidays, increasing to 28 days per year with length of service. All employees have the option to 'buy' an extra 5 days per year, after a qualifying period. Learning and development opportunities Income protection A paid volunteering day each year to give back to our local communities Exclusive discounts on everyday essentials, motoring, travel and experiences through our online benefits programme Cycle to work scheme Eye care contributions Social events Relaxed dress code and lovely riverside office location, close to Truro city centre
May 02, 2024
Full time
Technology Solutions Analyst LOCATION: Truro SALARY: From £30,000 depending on skills and experience CLOSING DATE: 14/05/:00:00 PM SUMMARY: We are always on the lookout for brilliant, talented people who can help keep us at the forefront of setting new standards and are motivated by doing a truly great job. Our Members (also known as our customers) are at the heart of everything we do. To ensure our Members experience quality service, we offer our teams development and training opportunities and we support individuals to get to where they want to be in their career. ABOUT THE ROLE: Ideally this role will be based in our head office in Truro, however, remote or hybrid working options may be considered, with regular travel to Truro expected. We are expanding our technology team so that we can enhance both our Member and colleague experience. A core component of our Technology landscape is the Microsoft 365 environment, and we are building additional capability to leverage 365 and the Power Platform tools within this, to implement new services and processes to our Members. The role holder will have effective communication and listening skills combined with a strong technical background in the Power Platform tools within 365. As a result, you will be able to work closely with business colleagues, along with our Change, IT and Data teams to identify innovative and creative technology solutions to reimagine business process and implement new requirements which enable our business strategy. As part of a multi-functional technology team, you will be working with first line support, infrastructure specialists, software developers and application support to drive our technology agenda. We have a philosophy of continuous learning and whilst you will be part of the technology team, it is vital that you understand how your business colleagues and our Members use our technology solutions. This is a fantastic opportunity for a self-starting individual to join our business, in a role that can make a difference to our Member experience. Recent graduates and apprenticeships will be considered for this role, and we would also welcome applications from those with wider experience who have an interest. We are passionate about finding the right type of person for the job, and training will be provided to supplement the skills you already possess. RESPONSIBILITIES WILL INCLUDE: Assisting in the identification of business issues, seeking innovative and creative solutions Creating and maintaining appropriate technology solutions and systems to meet business requirements Maintaining knowledge of the current Microsoft Technology stack, especially in the 365 and Power Platform areas Ensuring relevant data is available in line with business requirements Pro-actively building relationships across the business Managing and developing relationships with suppliers and external parties BENEFITS: It's you who makes the difference to our Members; we value all our employees and offer a number of benefits including: A 35-hour week, supporting a work life balance Private medical insurance, after a qualifying period Generous holiday allowance - 24 days plus bank holidays, increasing to 28 days per year with length of service. All employees have the option to 'buy' an extra 5 days per year, after a qualifying period. Learning and development opportunities Income protection A paid volunteering day each year to give back to our local communities Exclusive discounts on everyday essentials, motoring, travel and experiences through our online benefits programme Cycle to work scheme Eye care contributions Social events Relaxed dress code and lovely riverside office location, close to Truro city centre
This apprenticeship is a one-way ticket to your future career in IT The company providestop-qualityIT services, tailored perfectly to their clients needs. Thisaward-winningcompany are the best in the biz! They have more than 25 years of industry experience and have even won Lichfields Business of the Year in 2017. Providingfive-starservice comes naturally to these guys as they are always acting in their clients best interest and take pride in earning the right to be considered a trusted advisor! Following the completion of the programme, you will be a well-rounded IT Support Technician from having experience in a first-line position, resolving IT tickets and assisting with the overall maintenance of IT tech! In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: To provide first-line support to customers, resolving IT tickets and updating the outcomes. To assist with the setting up, maintenance and repair of computers, computer-linked equipment and computer-related equipment. To install and configure software applications. To help produce and maintain IT statistics, reports, checklists and other documentation as necessary. Answering telephone enquiries and routine email correspondence. Monitor consumable stock such as printer toners, paper and stationery, ensuring timely notification to the Office Manager for ordering new supplies. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge: Enthusiastic and passionate about IT Experience using Windows Operating Systems would be beneficial Communication and customer service skills Good numeracy and literacy skills Attention to detail Grade 4 in Maths and a grade 5 in English at GCSE is required for this role. Salary, Hours & Benefits: Annual salary of £14,000 Monday to Friday 9 am to 5 pm (37.5 hours per week) 20 days annual leave plus bank holidays Very well-established business over 25 years in the industry! This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, well support you to take the next steps, including further training and progression onto a Level 4 qualification. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. With a Baltic Apprenticeship, you'll be on your way to a long-term career in the IT industry. On completion of their apprenticeship programme, 95% of our learners remain in full-time employment or progress onto a higher-level apprenticeship. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. Eligibility Criteria You must have the right to work in the UK, and valid residency status to apply for this apprenticeship JBRP1_UKTJ
May 02, 2024
Full time
This apprenticeship is a one-way ticket to your future career in IT The company providestop-qualityIT services, tailored perfectly to their clients needs. Thisaward-winningcompany are the best in the biz! They have more than 25 years of industry experience and have even won Lichfields Business of the Year in 2017. Providingfive-starservice comes naturally to these guys as they are always acting in their clients best interest and take pride in earning the right to be considered a trusted advisor! Following the completion of the programme, you will be a well-rounded IT Support Technician from having experience in a first-line position, resolving IT tickets and assisting with the overall maintenance of IT tech! In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: To provide first-line support to customers, resolving IT tickets and updating the outcomes. To assist with the setting up, maintenance and repair of computers, computer-linked equipment and computer-related equipment. To install and configure software applications. To help produce and maintain IT statistics, reports, checklists and other documentation as necessary. Answering telephone enquiries and routine email correspondence. Monitor consumable stock such as printer toners, paper and stationery, ensuring timely notification to the Office Manager for ordering new supplies. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge: Enthusiastic and passionate about IT Experience using Windows Operating Systems would be beneficial Communication and customer service skills Good numeracy and literacy skills Attention to detail Grade 4 in Maths and a grade 5 in English at GCSE is required for this role. Salary, Hours & Benefits: Annual salary of £14,000 Monday to Friday 9 am to 5 pm (37.5 hours per week) 20 days annual leave plus bank holidays Very well-established business over 25 years in the industry! This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, well support you to take the next steps, including further training and progression onto a Level 4 qualification. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. With a Baltic Apprenticeship, you'll be on your way to a long-term career in the IT industry. On completion of their apprenticeship programme, 95% of our learners remain in full-time employment or progress onto a higher-level apprenticeship. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. Eligibility Criteria You must have the right to work in the UK, and valid residency status to apply for this apprenticeship JBRP1_UKTJ
Every member of our 200+ strong, multicultural team is determined to change the way we live. And by interweaving our specialisms, perspectives, and methodologies, we genuinely do. With every level of experience working together, ideas can come from anywhere. Each of us is encouraged to stretch and grow, empowered to own the conversation, to engage and be engaging. Whether you are taking your first steps towards qualification, or you're already an expert in your chosen field, we are always on the lookout for enthusiastic, creative and talented individuals to join our team. In return, we offer a positive, progressive and engaging work environment to provide our people with a full range of support, in both their professional and personal development. Your career, our passion We think our staff are fantastic and the feeling is mutual. As an accredited 'Great Place to Work ' we look to set standards in supporting, developing and managing our staff. Our Training & Development Programme is IMechE and CIBSE accredited and provides a structured route by which engineers can progress to become members of their chosen professional institutions and achieve professional registration. The programme is also available to use as a personal development tool and we offer all staff - regardless of discipline or function - excellent career development opportunities. We are proud to support a significant number of students each year in all of our offices. From 2 weeks work experience for GCSE students, to supporting staff through their HND, Apprenticeship, Undergraduate or Masters degrees, we offer tailored support to each individual to ensure they achieve their potential whilst gaining valuable on the job experience. All learning and development activity takes place within our Hilson Moran Academy, with over 200 events organised each year which include weekly training and CPD sessions, through to practice wide knowledge share days and Young Engineers Forums. We also encourage and support staff participation in corporate social responsibility activities via direct sponsorship and leaves of absence - anything from bake sales and charity treasure hunts, to corporate running events and continental bike rides. 1/7 Recruitment Business Partner ContactKatie Pattrick for more information
May 02, 2024
Full time
Every member of our 200+ strong, multicultural team is determined to change the way we live. And by interweaving our specialisms, perspectives, and methodologies, we genuinely do. With every level of experience working together, ideas can come from anywhere. Each of us is encouraged to stretch and grow, empowered to own the conversation, to engage and be engaging. Whether you are taking your first steps towards qualification, or you're already an expert in your chosen field, we are always on the lookout for enthusiastic, creative and talented individuals to join our team. In return, we offer a positive, progressive and engaging work environment to provide our people with a full range of support, in both their professional and personal development. Your career, our passion We think our staff are fantastic and the feeling is mutual. As an accredited 'Great Place to Work ' we look to set standards in supporting, developing and managing our staff. Our Training & Development Programme is IMechE and CIBSE accredited and provides a structured route by which engineers can progress to become members of their chosen professional institutions and achieve professional registration. The programme is also available to use as a personal development tool and we offer all staff - regardless of discipline or function - excellent career development opportunities. We are proud to support a significant number of students each year in all of our offices. From 2 weeks work experience for GCSE students, to supporting staff through their HND, Apprenticeship, Undergraduate or Masters degrees, we offer tailored support to each individual to ensure they achieve their potential whilst gaining valuable on the job experience. All learning and development activity takes place within our Hilson Moran Academy, with over 200 events organised each year which include weekly training and CPD sessions, through to practice wide knowledge share days and Young Engineers Forums. We also encourage and support staff participation in corporate social responsibility activities via direct sponsorship and leaves of absence - anything from bake sales and charity treasure hunts, to corporate running events and continental bike rides. 1/7 Recruitment Business Partner ContactKatie Pattrick for more information
Join our dynamic and rapidly growing team at Barbon, where innovation meets integrity. As a leader in tenant referencing and specialist lettings insurance, we thrive on energy, creativity, and a passion for excellence.We are seeking a highly motivated and experienced Head of Underwriting to lead and direct underwriting strategy, operations, and policy development across product lines. This role is pivotal in ensuring that our business operations maintain the highest levels of integrity and ethics in a fast-paced environment. If you're ready to take on a high challenging leadership role in a high-energy environment where your expertise can make a real difference, we want to hear from you. Apply now and become a key player in shaping the future of Barbon! Key Responsibilities: • Lead, manage, coach and support the Team Leaders for the Underwriting, Product Governance Teams, ensuring that SLA's are adhered to and improve business efficiencies through controlled empowerment roll-outs to the Sales Teams.• Monitor and report on performance and suitability of each product against set parameters throughout their lifecycle.• Drive any product rationalisation projects across the Groups brands and review rationalisation opportunities.• Chair the Product Governance Committee and maintain and develop the product governance framework itself ensuring the group's processes incorporate the latest legislative and regulatory requirements.• Maintain, with the support of the Underwriting Technical Analyst, a specific product based management information reporting suite and issue a "Product Performance Dashboard" at agreed intervals to the PGC and other key stakeholders. • Be the point of contact for insurer relationships and manage these effectively. • Manage the relationship with insurers. Overseeing regular underwriting meetings and QBR's as well as demonstrating a strong understanding of the contractual arrangements and profit share scheme.• Contribute and ensure smooth implementation of strategic business objectives and product development. SMCR Regulatory Responsibility • Under the FCA's Senior Manager & Certification Regime (SMCR) this role is deemed to be responsible for the following certification function:• Significant Management Function - this role has significant responsibility, including key decision making for insurance sales• The job holder will be required to meet the requirements of the Certification Regime, including but not limited to:• Fitness & Propriety assessments• Completion of 15 hours of Continuous Professional Development (CPD) on an annual basis• Adherence to Conduct Rules Education / Qualifications • At least 4 GCSE's/O Levels (grade c or above) including Maths and English• Cert CII, progression towards or at the very least a commitment to enrol for these Insurance qualifications upon appointment• Dip CII / ACII or progress towards (or comparable in other financial services sectors) (desirable) Experience and knowledge • At least 3 years general insurance / financial services experience working with insurance products Skills / Aptitude • Collaborative Working - Encourages Co-Operative Working• Communicating Clearly- Promotes Two-Way Communication • Leading & Developing- Enables the Performance of Others• Thinking Customer- Strives to Deliver Excellence• Commercial Mind-set- Identifies opportunities to reduce costs • Analysing & Initiating- Applies Analytical Rigour• Adapting & Responding- Adapts to Change• Taking Ownership- Seeks New Opportunities• Creating & Innovating- Encourages Innovation• Planning & Prioritising-Plans and Monitors Further information As well as a competitive salary we offer the following benefits -• Competitive holiday allowance with the annual option to buy additional days • Death in Service benefit of x4 salary• Company pension scheme• Enhanced maternity and paternity leave packages• A flexible benefits package which allows you to add additional benefits to your overall package• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more• Referral schemes • Discounted rates on PIB products• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more• If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day.• We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity• PIB Group are committed to improving their environmental impact in a responsible way. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
May 02, 2024
Full time
Join our dynamic and rapidly growing team at Barbon, where innovation meets integrity. As a leader in tenant referencing and specialist lettings insurance, we thrive on energy, creativity, and a passion for excellence.We are seeking a highly motivated and experienced Head of Underwriting to lead and direct underwriting strategy, operations, and policy development across product lines. This role is pivotal in ensuring that our business operations maintain the highest levels of integrity and ethics in a fast-paced environment. If you're ready to take on a high challenging leadership role in a high-energy environment where your expertise can make a real difference, we want to hear from you. Apply now and become a key player in shaping the future of Barbon! Key Responsibilities: • Lead, manage, coach and support the Team Leaders for the Underwriting, Product Governance Teams, ensuring that SLA's are adhered to and improve business efficiencies through controlled empowerment roll-outs to the Sales Teams.• Monitor and report on performance and suitability of each product against set parameters throughout their lifecycle.• Drive any product rationalisation projects across the Groups brands and review rationalisation opportunities.• Chair the Product Governance Committee and maintain and develop the product governance framework itself ensuring the group's processes incorporate the latest legislative and regulatory requirements.• Maintain, with the support of the Underwriting Technical Analyst, a specific product based management information reporting suite and issue a "Product Performance Dashboard" at agreed intervals to the PGC and other key stakeholders. • Be the point of contact for insurer relationships and manage these effectively. • Manage the relationship with insurers. Overseeing regular underwriting meetings and QBR's as well as demonstrating a strong understanding of the contractual arrangements and profit share scheme.• Contribute and ensure smooth implementation of strategic business objectives and product development. SMCR Regulatory Responsibility • Under the FCA's Senior Manager & Certification Regime (SMCR) this role is deemed to be responsible for the following certification function:• Significant Management Function - this role has significant responsibility, including key decision making for insurance sales• The job holder will be required to meet the requirements of the Certification Regime, including but not limited to:• Fitness & Propriety assessments• Completion of 15 hours of Continuous Professional Development (CPD) on an annual basis• Adherence to Conduct Rules Education / Qualifications • At least 4 GCSE's/O Levels (grade c or above) including Maths and English• Cert CII, progression towards or at the very least a commitment to enrol for these Insurance qualifications upon appointment• Dip CII / ACII or progress towards (or comparable in other financial services sectors) (desirable) Experience and knowledge • At least 3 years general insurance / financial services experience working with insurance products Skills / Aptitude • Collaborative Working - Encourages Co-Operative Working• Communicating Clearly- Promotes Two-Way Communication • Leading & Developing- Enables the Performance of Others• Thinking Customer- Strives to Deliver Excellence• Commercial Mind-set- Identifies opportunities to reduce costs • Analysing & Initiating- Applies Analytical Rigour• Adapting & Responding- Adapts to Change• Taking Ownership- Seeks New Opportunities• Creating & Innovating- Encourages Innovation• Planning & Prioritising-Plans and Monitors Further information As well as a competitive salary we offer the following benefits -• Competitive holiday allowance with the annual option to buy additional days • Death in Service benefit of x4 salary• Company pension scheme• Enhanced maternity and paternity leave packages• A flexible benefits package which allows you to add additional benefits to your overall package• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more• Referral schemes • Discounted rates on PIB products• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more• If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day.• We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity• PIB Group are committed to improving their environmental impact in a responsible way. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Solus Accident Repair Centres
Little Hulton, Manchester
Overview Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family? Responsibilities The Role: Responsible for the workshop team, building a collaborative team working environment, which focuses on the customer and what matters to them. Leading the workshop team in producing quality repairs with a "right first time" culture and attitude to their work. Identify opportunities which promote customer satisfaction and or process improvement ideas and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations Qualifications Desirable qualifications and experience: - Able to demonstrate technical competence, providing hands on practical support. - Experience of leading a team, working across different management teams. - Experience of working within the motor repair industry. - Strong technical competence and repair methodology knowledge. Who are Solus and what can they do for you? Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years. A competitive bonus scheme Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family Our excellent benefits and rewards packages Competitive employer matched pension contributions Discounts on Aviva products and services Savings and benefits schemes Discounts and schemes for electric vehicle purchase for all employees Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields Links with Thatcham to get the best products and training here in the UK We have a variety of locations, hours and working patterns to suit our customers, business, and you. We interview every disabled applicant who meets the minimum criteria for the job. Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you. We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future. What next? Please apply online and our recruitment team will be in contact within 7 days
May 02, 2024
Full time
Overview Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family? Responsibilities The Role: Responsible for the workshop team, building a collaborative team working environment, which focuses on the customer and what matters to them. Leading the workshop team in producing quality repairs with a "right first time" culture and attitude to their work. Identify opportunities which promote customer satisfaction and or process improvement ideas and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations Qualifications Desirable qualifications and experience: - Able to demonstrate technical competence, providing hands on practical support. - Experience of leading a team, working across different management teams. - Experience of working within the motor repair industry. - Strong technical competence and repair methodology knowledge. Who are Solus and what can they do for you? Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years. A competitive bonus scheme Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family Our excellent benefits and rewards packages Competitive employer matched pension contributions Discounts on Aviva products and services Savings and benefits schemes Discounts and schemes for electric vehicle purchase for all employees Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields Links with Thatcham to get the best products and training here in the UK We have a variety of locations, hours and working patterns to suit our customers, business, and you. We interview every disabled applicant who meets the minimum criteria for the job. Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you. We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future. What next? Please apply online and our recruitment team will be in contact within 7 days
Are you passionate, customer-focused professional with exceptional comminucation skills? We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills. You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years' experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday - Saturday, on a rotating shift pattern 9:30am - 10pm Position 1 Shift Pattern will be:Week 1 - Mon - 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pmWeek 2 - Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be:Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
May 02, 2024
Full time
Are you passionate, customer-focused professional with exceptional comminucation skills? We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills. You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years' experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday - Saturday, on a rotating shift pattern 9:30am - 10pm Position 1 Shift Pattern will be:Week 1 - Mon - 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pmWeek 2 - Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be:Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
Machine Shop Supervisor - CNC Location: St Leonards-on-Sea TN38 Salary 30,000 - 38,000 basic + Shift premium 33.33% + Joining Bonus Swing Shift: Monday to Thursday: 6.00am - 14.00pm / 14.00pm - 22.00pm - Friday: 6.00am - 13.00pm / 13.00pm - 20.00pm The Role: As Supervisor you will be working with Manufacturing/Production Teams who transform raw materials into finished goods and ensure component flow. Perform changeovers and setups according to production schedule, perform quality checks according to established processes and document the results as required by our quality procedures. You will lead a cell by managing the workload, the production and its staff. Supervise, set and operate first/second operation machines to accurate specifications ensuring that components are produced correct to drawing and delivered on time. Duties and Responsibilities: Day to day supervision of staff Capable of programming, setting and operating CNC machines (fixed heads or Sliding head) Responsible for other cells in the absence of supervision. Liaise with other departments and managers when required. Ensure company procedures and policies are maintained. Ensure health and safety regulations are adhered to. Maintain efficient manning ratios on 1st and 2nd operations. Carry out training for apprentices and staff in development. Liaise with the maintenance department regarding machine breakdowns and repairs. When required, carry out TEOA/KAISAN activities. Maintain cleanliness of the area and equipment while applying 5S+1. The Candidate General education with a high standard of engineering skills. Previous experience in production managing staff and ensuring safety regulations and company procedures are respected. A high degree of concentration is required plus the ability to work within a noisy machine shop environment. A working knowledge of relevant operating and safety procedures is preferred. Ability to work in a methodical way with minimum supervision. Knowledge in sliding head or fixed head CNC machining is required. To apply submit your CV for review or For More info Call Sean on (phone number removed) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 02, 2024
Full time
Machine Shop Supervisor - CNC Location: St Leonards-on-Sea TN38 Salary 30,000 - 38,000 basic + Shift premium 33.33% + Joining Bonus Swing Shift: Monday to Thursday: 6.00am - 14.00pm / 14.00pm - 22.00pm - Friday: 6.00am - 13.00pm / 13.00pm - 20.00pm The Role: As Supervisor you will be working with Manufacturing/Production Teams who transform raw materials into finished goods and ensure component flow. Perform changeovers and setups according to production schedule, perform quality checks according to established processes and document the results as required by our quality procedures. You will lead a cell by managing the workload, the production and its staff. Supervise, set and operate first/second operation machines to accurate specifications ensuring that components are produced correct to drawing and delivered on time. Duties and Responsibilities: Day to day supervision of staff Capable of programming, setting and operating CNC machines (fixed heads or Sliding head) Responsible for other cells in the absence of supervision. Liaise with other departments and managers when required. Ensure company procedures and policies are maintained. Ensure health and safety regulations are adhered to. Maintain efficient manning ratios on 1st and 2nd operations. Carry out training for apprentices and staff in development. Liaise with the maintenance department regarding machine breakdowns and repairs. When required, carry out TEOA/KAISAN activities. Maintain cleanliness of the area and equipment while applying 5S+1. The Candidate General education with a high standard of engineering skills. Previous experience in production managing staff and ensuring safety regulations and company procedures are respected. A high degree of concentration is required plus the ability to work within a noisy machine shop environment. A working knowledge of relevant operating and safety procedures is preferred. Ability to work in a methodical way with minimum supervision. Knowledge in sliding head or fixed head CNC machining is required. To apply submit your CV for review or For More info Call Sean on (phone number removed) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Warrington Club offering a 16 Hour contract which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
May 02, 2024
Full time
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Warrington Club offering a 16 Hour contract which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
Job Title : Customer Service Advisor Location: Highbury Campus, Portsmouth Salary: £22,132.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About the College: As a newly merged College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey. We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community. What We Offer: Annual Leave: 25 days plus 8 days bank holidays and plus a 2 week winter shutdown Full training provided alongside ongoing development and the ability to obtain qualifications Strong government pension Learning & Development programmes by The Community Adult Education Department Onsite discounts: college Hair Salon & 50% off at the college Sports Centre Online discounts: Unidays, Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: As a customer service assistant here at COPC, your role will encompass various responsibilities aimed at providing excellence service to students, staff and visitors. This will include greeting and assisting visitors, handling enquiries via phone, email and face to face, providing information about college services, courses and events. You will also be supporting with student enrolment, registration processing, resolving complaints & issues efficiently, maintaining a welcoming environment and collaborating with other college departments to ensure smooth operations and a positive experience for everyone interacting with COPC. Key Responsibilities: To greet and assist visitors, students and staff Represent COPC with he upmost professionalism with every interaction Giving guidance and support to students during the enrolment and registration processes, ensuring accuracy of documentation Handling of sensitive information with confidentiality and adherence to data protection regulations Foster a positive and inclusive environment that promotes diversity, equality and respect among all members of the college community. To be successful in this role, below is what we would need from you: Excellent communication skills both verbal and written Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building Customer focused mindset with a commitment to providing exceptional service Problem solving abilities in order to resolve issues independently or collaboratively with colleagues Previous experience in customer service, administrative support or a similar role would be beneficial but not necessary Diversity and Inclusion: Equality, Equity, Diversity, and Inclusion are central to the work of the College. This underpins the vision of the College to transform lives through providing exceptional education and training. The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities and the range of direct and indirect student support services. Pre Employment Checks: The College is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run for the full duration of the advert. We do not accept CV's from agencies for these roles.
May 01, 2024
Full time
Job Title : Customer Service Advisor Location: Highbury Campus, Portsmouth Salary: £22,132.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About the College: As a newly merged College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey. We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community. What We Offer: Annual Leave: 25 days plus 8 days bank holidays and plus a 2 week winter shutdown Full training provided alongside ongoing development and the ability to obtain qualifications Strong government pension Learning & Development programmes by The Community Adult Education Department Onsite discounts: college Hair Salon & 50% off at the college Sports Centre Online discounts: Unidays, Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: As a customer service assistant here at COPC, your role will encompass various responsibilities aimed at providing excellence service to students, staff and visitors. This will include greeting and assisting visitors, handling enquiries via phone, email and face to face, providing information about college services, courses and events. You will also be supporting with student enrolment, registration processing, resolving complaints & issues efficiently, maintaining a welcoming environment and collaborating with other college departments to ensure smooth operations and a positive experience for everyone interacting with COPC. Key Responsibilities: To greet and assist visitors, students and staff Represent COPC with he upmost professionalism with every interaction Giving guidance and support to students during the enrolment and registration processes, ensuring accuracy of documentation Handling of sensitive information with confidentiality and adherence to data protection regulations Foster a positive and inclusive environment that promotes diversity, equality and respect among all members of the college community. To be successful in this role, below is what we would need from you: Excellent communication skills both verbal and written Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building Customer focused mindset with a commitment to providing exceptional service Problem solving abilities in order to resolve issues independently or collaboratively with colleagues Previous experience in customer service, administrative support or a similar role would be beneficial but not necessary Diversity and Inclusion: Equality, Equity, Diversity, and Inclusion are central to the work of the College. This underpins the vision of the College to transform lives through providing exceptional education and training. The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities and the range of direct and indirect student support services. Pre Employment Checks: The College is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run for the full duration of the advert. We do not accept CV's from agencies for these roles.
Would you like to work for one of Scotland's leading law firms? Harper Macleod are currently seeking a Legal Support Apprentice to join their Dispute Resolution team within the Glasgow ; Based in the city centre, you will work for an organisation that provide expert advice on areas such as personal injury, employment law and medical negligence. You will pro-actively provide an efficient, organised and professional service by ensuring that the team have the appropriate support for all aspects of their work activities.This is a fantastic opportunity to develop within a business that has supported over 80 apprentices through their qualification in partnership with QA! In 2023 alone they have onboarded over 20 apprentices into their offices across ;You will be working towards an SCQF Level 6 Diploma. You will be responsible for: Becoming a system expert on Lawsoft, which is an internal CRM system. You will use Lawsoft to search and maintain client details Becoming competent in Worksite where you will create new files, enter information accurately and effectively. This information will be shared with the firms solicitors on their endeavour to solve problems for clients of Harper Macleod Be the first point of contact for clients and assisting with correspondence via Microsoft Outlook as well as telephone, logging their information into relevant CRMs Settling fees on 3E (a finance system) which will then be accessed by the internal Finance team Setting up Zoom and colleague meetings Managing incoming and outgoing mail You will need the following skills: Excellent organisational skills Excellent IT skills Excellent communication skills, verbal and in writing Ability to prioritise and work to deadlines under pressure, often with short notice Ability to use initiative and to work both independently and as part of a team Attention to detail and accuracy when working with data or creating content Salary: £19,838 per annum Working week: 35 hours per week, Monday to Friday, 9am - 5pm Benefits: Pension scheme Critical illness protection Life assurance Discounted conveyancing on sales and purchases Discounted eyecare Charity donation through payroll Cycle to work scheme Buy additional leave option Extra holidays at Christmas CSR days Funding for external training Recruitment finder's fee Additional discounts 4pm birthday finish Future prospects: Should you perform well in this role there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Future salary will be discussed should you be offered a permanent role. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular ; Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at ; They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level ;If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
May 01, 2024
Full time
Would you like to work for one of Scotland's leading law firms? Harper Macleod are currently seeking a Legal Support Apprentice to join their Dispute Resolution team within the Glasgow ; Based in the city centre, you will work for an organisation that provide expert advice on areas such as personal injury, employment law and medical negligence. You will pro-actively provide an efficient, organised and professional service by ensuring that the team have the appropriate support for all aspects of their work activities.This is a fantastic opportunity to develop within a business that has supported over 80 apprentices through their qualification in partnership with QA! In 2023 alone they have onboarded over 20 apprentices into their offices across ;You will be working towards an SCQF Level 6 Diploma. You will be responsible for: Becoming a system expert on Lawsoft, which is an internal CRM system. You will use Lawsoft to search and maintain client details Becoming competent in Worksite where you will create new files, enter information accurately and effectively. This information will be shared with the firms solicitors on their endeavour to solve problems for clients of Harper Macleod Be the first point of contact for clients and assisting with correspondence via Microsoft Outlook as well as telephone, logging their information into relevant CRMs Settling fees on 3E (a finance system) which will then be accessed by the internal Finance team Setting up Zoom and colleague meetings Managing incoming and outgoing mail You will need the following skills: Excellent organisational skills Excellent IT skills Excellent communication skills, verbal and in writing Ability to prioritise and work to deadlines under pressure, often with short notice Ability to use initiative and to work both independently and as part of a team Attention to detail and accuracy when working with data or creating content Salary: £19,838 per annum Working week: 35 hours per week, Monday to Friday, 9am - 5pm Benefits: Pension scheme Critical illness protection Life assurance Discounted conveyancing on sales and purchases Discounted eyecare Charity donation through payroll Cycle to work scheme Buy additional leave option Extra holidays at Christmas CSR days Funding for external training Recruitment finder's fee Additional discounts 4pm birthday finish Future prospects: Should you perform well in this role there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Future salary will be discussed should you be offered a permanent role. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular ; Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at ; They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level ;If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Are you looking for your next step in your Project Manager career? We are currently looking to recruit an experienced Project Manager preferably from a nuclear background to support with a number of exciting projects. Key Accountabilities As part of the wider management team, support the business in the development of improvements to project management practice across our engineering, manufacturing and fabrication business. Take responsibility for the line management of the Project Services Team including managing the competency and development of allocated staff. To professionally manage a range of design, manufacturing and fabrication projects on behalf of the business in the Nuclear, Defence and Industrial sectors, ensuring projects are delivered to cost, schedule and the specified quality requirements. Provide Safety Leadership and ensure that projects are delivered without harm to those involved in the project and minimising impact on the environment. Establish and maintain positive and effective working relationships with all customers in order to gain an understanding of their needs to strengthen customer relationships. Manage internal & supplier relationships in a professional and effective manner. Manage internal & supplier relationships in a professional and effective manner. Full project delivery and P&L accountability for all managed projects (circa £5-£10m p.a.) in line with industry best practice. Provide leadership and direction to a team of Project Managers, Planners, Support Staff etc in the execution of Projects. Provision of a professional, first class, consistent and effective project management service to clients. Ensure that projects comply fully with all statutory and regulatory requirements. Ensure project change control procedures are established and adhered to. Manage and actively mitigate project risks delivery conflicts. Any other duties as required. Qualifications /Experience Required / Person Attributes Chartered Engineer - Desirable Project Management Background with demonstrable experience of managing multi-discipline work through all project phases A working knowledge of project management principles, tools and techniques An appreciation of project management planning, estimating risk identification, management & mitigation processes and their application across multi-disciplined teams Relevant experience and proven success in the management of related projects Sound market and commercial knowledge. Demonstrable experience of leading people in a Project environment, including the support and development of staff and apprentice Knowledge of accounting and commercial processes An appreciation of health, safety and environmental issues in an engineering business. Knowledge of quality assurance requirements and procedures. IOSH Leading Safely Member of Relevant Professional Institute Desirable Benefits - What's in it for you? Competitive Salary Benefits - discounted Gym Membership. Generous Pension employer - employee contribution including death in service. Access to GP24/7 from anywhere in the world by video or phone. Career Opportunities Training and development Referral programme -refer a Friend Scheme - £ awarded (T&C's apply) Onsite free parking Sick pay 35 Days Holiday per year including Bank holiday. Mon-Thur - 8.hr shift & Friday 5hr day ( finishing at 1pm) Flexible working . Maternity, paternity, adoption, and parental leave Mental health first aiders on site.
May 01, 2024
Full time
Are you looking for your next step in your Project Manager career? We are currently looking to recruit an experienced Project Manager preferably from a nuclear background to support with a number of exciting projects. Key Accountabilities As part of the wider management team, support the business in the development of improvements to project management practice across our engineering, manufacturing and fabrication business. Take responsibility for the line management of the Project Services Team including managing the competency and development of allocated staff. To professionally manage a range of design, manufacturing and fabrication projects on behalf of the business in the Nuclear, Defence and Industrial sectors, ensuring projects are delivered to cost, schedule and the specified quality requirements. Provide Safety Leadership and ensure that projects are delivered without harm to those involved in the project and minimising impact on the environment. Establish and maintain positive and effective working relationships with all customers in order to gain an understanding of their needs to strengthen customer relationships. Manage internal & supplier relationships in a professional and effective manner. Manage internal & supplier relationships in a professional and effective manner. Full project delivery and P&L accountability for all managed projects (circa £5-£10m p.a.) in line with industry best practice. Provide leadership and direction to a team of Project Managers, Planners, Support Staff etc in the execution of Projects. Provision of a professional, first class, consistent and effective project management service to clients. Ensure that projects comply fully with all statutory and regulatory requirements. Ensure project change control procedures are established and adhered to. Manage and actively mitigate project risks delivery conflicts. Any other duties as required. Qualifications /Experience Required / Person Attributes Chartered Engineer - Desirable Project Management Background with demonstrable experience of managing multi-discipline work through all project phases A working knowledge of project management principles, tools and techniques An appreciation of project management planning, estimating risk identification, management & mitigation processes and their application across multi-disciplined teams Relevant experience and proven success in the management of related projects Sound market and commercial knowledge. Demonstrable experience of leading people in a Project environment, including the support and development of staff and apprentice Knowledge of accounting and commercial processes An appreciation of health, safety and environmental issues in an engineering business. Knowledge of quality assurance requirements and procedures. IOSH Leading Safely Member of Relevant Professional Institute Desirable Benefits - What's in it for you? Competitive Salary Benefits - discounted Gym Membership. Generous Pension employer - employee contribution including death in service. Access to GP24/7 from anywhere in the world by video or phone. Career Opportunities Training and development Referral programme -refer a Friend Scheme - £ awarded (T&C's apply) Onsite free parking Sick pay 35 Days Holiday per year including Bank holiday. Mon-Thur - 8.hr shift & Friday 5hr day ( finishing at 1pm) Flexible working . Maternity, paternity, adoption, and parental leave Mental health first aiders on site.
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Employer description: The company began it's journey in to the world of Fashion not so long ago. Founded in 2018. The company has grown from strength to strength, creating in house designs for top high street retailers and making the designs come to life. They are growing fast and have offices in Manchester, China, Turkey and Bangladesh and Morocco Overview: They're excited for the future and are looking to take on board an enthusiastic IT Apprentice with a keen interest in fashion to support them on this journey! As an IT Apprentice, you'll be working closely with the companies IT manager and another apprentice (who coming to the end of their course) to support internal staff worldwide. You'll have a keen interest in IT and must be able to work in a fast passed environment. Working closely with other departments you will need to build relationships with both staff and management. Main responsibilities: You'll be responsible for the quality of information logged into the companies Call Management system You will be expected to accurately log support tickets into the Call Management system in a timely manner Dealing with internal staff IT queries both from incoming phone calls and emails Using the formal call logging system in place, and be responsible for the quality of the information recorded to produce clear descriptions relating to user problems that ensure timely and efficient solutions Recognising when a call is urgent and escalate accordingly Carrying out configuration and testing of new kit prior to new starters joining the company You'll be expected take part in the Technical Support meetings which take place at 10am each Monday morning As you develop in your role and the apprenticeship, in time, you will become the first point of contact for all incoming issues to the Help Desk. Desirable skills: You are self-motivated, efficient and well-organised with a keen eye for detail. You have excellent IT skills and can use Microsoft Office, in particular, Outlook, Word and Excel proficiently Personal qualities: The ability to work as part of a team, whilst remaining self-motivated in managing your own workload The ability to demonstrate an excellent customer service focus when dealing with internal clients Driven, committed and you energise, engage and inspire others Friendly, helpful and considerate others Sincere, transparent and trustworthy The company have a friendly and welcoming team environment and will be 100% committed to your development and training. Salary: £18,000 per annum. They offer lots of perks and benefits, such as: Providing your birthday off as holiday Charity events Regular work social events They also offer: A Bike2work and Pension scheme The opportunity to travel with work Future prospects : As the company continues to expand, it's IT Team will grow so you will be in a great place to secure a fulltime permanent position in the companies IT Team on successful completion of your apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: The company began it's journey in to the world of Fashion not so long ago. Founded in 2018. The company has grown from strength to strength, creating in house designs for top high street retailers and making the designs come to life. They are growing fast and have offices in Manchester, China, Turkey and Bangladesh and Morocco Overview: They're excited for the future and are looking to take on board an enthusiastic IT Apprentice with a keen interest in fashion to support them on this journey! As an IT Apprentice, you'll be working closely with the companies IT manager and another apprentice (who coming to the end of their course) to support internal staff worldwide. You'll have a keen interest in IT and must be able to work in a fast passed environment. Working closely with other departments you will need to build relationships with both staff and management. Main responsibilities: You'll be responsible for the quality of information logged into the companies Call Management system You will be expected to accurately log support tickets into the Call Management system in a timely manner Dealing with internal staff IT queries both from incoming phone calls and emails Using the formal call logging system in place, and be responsible for the quality of the information recorded to produce clear descriptions relating to user problems that ensure timely and efficient solutions Recognising when a call is urgent and escalate accordingly Carrying out configuration and testing of new kit prior to new starters joining the company You'll be expected take part in the Technical Support meetings which take place at 10am each Monday morning As you develop in your role and the apprenticeship, in time, you will become the first point of contact for all incoming issues to the Help Desk. Desirable skills: You are self-motivated, efficient and well-organised with a keen eye for detail. You have excellent IT skills and can use Microsoft Office, in particular, Outlook, Word and Excel proficiently Personal qualities: The ability to work as part of a team, whilst remaining self-motivated in managing your own workload The ability to demonstrate an excellent customer service focus when dealing with internal clients Driven, committed and you energise, engage and inspire others Friendly, helpful and considerate others Sincere, transparent and trustworthy The company have a friendly and welcoming team environment and will be 100% committed to your development and training. Salary: £18,000 per annum. They offer lots of perks and benefits, such as: Providing your birthday off as holiday Charity events Regular work social events They also offer: A Bike2work and Pension scheme The opportunity to travel with work Future prospects : As the company continues to expand, it's IT Team will grow so you will be in a great place to secure a fulltime permanent position in the companies IT Team on successful completion of your apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Job Title : Customer Service Advisor Location: Highbury Campus, Portsmouth Salary: £22,132.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About the College: As a newly merged College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey. We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community. What We Offer: Annual Leave: 25 days plus 8 days bank holidays and plus a 2 week winter shutdown Full training provided alongside ongoing development and the ability to obtain qualifications Strong government pension Learning & Development programmes by The Community Adult Education Department Onsite discounts: college Hair Salon & 50% off at the college Sports Centre Online discounts: Unidays, Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: As a customer service assistant here at COPC, your role will encompass various responsibilities aimed at providing excellence service to students, staff and visitors. This will include greeting and assisting visitors, handling enquiries via phone, email and face to face, providing information about college services, courses and events. You will also be supporting with student enrolment, registration processing, resolving complaints & issues efficiently, maintaining a welcoming environment and collaborating with other college departments to ensure smooth operations and a positive experience for everyone interacting with COPC. Key Responsibilities: To greet and assist visitors, students and staff Represent COPC with he upmost professionalism with every interaction Giving guidance and support to students during the enrolment and registration processes, ensuring accuracy of documentation Handling of sensitive information with confidentiality and adherence to data protection regulations Foster a positive and inclusive environment that promotes diversity, equality and respect among all members of the college community. To be successful in this role, below is what we would need from you: Excellent communication skills both verbal and written Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building Customer focused mindset with a commitment to providing exceptional service Problem solving abilities in order to resolve issues independently or collaboratively with colleagues Previous experience in customer service, administrative support or a similar role would be beneficial but not necessary Diversity and Inclusion: Equality, Equity, Diversity, and Inclusion are central to the work of the College. This underpins the vision of the College to transform lives through providing exceptional education and training. The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities and the range of direct and indirect student support services. Pre Employment Checks: The College is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run for the full duration of the advert. We do not accept CV's from agencies for these roles.
May 01, 2024
Full time
Job Title : Customer Service Advisor Location: Highbury Campus, Portsmouth Salary: £22,132.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About the College: As a newly merged College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey. We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community. What We Offer: Annual Leave: 25 days plus 8 days bank holidays and plus a 2 week winter shutdown Full training provided alongside ongoing development and the ability to obtain qualifications Strong government pension Learning & Development programmes by The Community Adult Education Department Onsite discounts: college Hair Salon & 50% off at the college Sports Centre Online discounts: Unidays, Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: As a customer service assistant here at COPC, your role will encompass various responsibilities aimed at providing excellence service to students, staff and visitors. This will include greeting and assisting visitors, handling enquiries via phone, email and face to face, providing information about college services, courses and events. You will also be supporting with student enrolment, registration processing, resolving complaints & issues efficiently, maintaining a welcoming environment and collaborating with other college departments to ensure smooth operations and a positive experience for everyone interacting with COPC. Key Responsibilities: To greet and assist visitors, students and staff Represent COPC with he upmost professionalism with every interaction Giving guidance and support to students during the enrolment and registration processes, ensuring accuracy of documentation Handling of sensitive information with confidentiality and adherence to data protection regulations Foster a positive and inclusive environment that promotes diversity, equality and respect among all members of the college community. To be successful in this role, below is what we would need from you: Excellent communication skills both verbal and written Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building Customer focused mindset with a commitment to providing exceptional service Problem solving abilities in order to resolve issues independently or collaboratively with colleagues Previous experience in customer service, administrative support or a similar role would be beneficial but not necessary Diversity and Inclusion: Equality, Equity, Diversity, and Inclusion are central to the work of the College. This underpins the vision of the College to transform lives through providing exceptional education and training. The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities and the range of direct and indirect student support services. Pre Employment Checks: The College is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run for the full duration of the advert. We do not accept CV's from agencies for these roles.