Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. User Management & Training: Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. Governance & Documentation: Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. Performance Analysis: Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. Insightful Reporting: Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. Experience 3 years of hands-on SFDC experience Excellent communication, presentation skills and a proactive attitude. Experience with Sales Cloud and Service Cloud implementations. Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. Full right to work in the UK
May 02, 2024
Full time
Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. User Management & Training: Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. Governance & Documentation: Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. Performance Analysis: Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. Insightful Reporting: Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. Experience 3 years of hands-on SFDC experience Excellent communication, presentation skills and a proactive attitude. Experience with Sales Cloud and Service Cloud implementations. Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. Full right to work in the UK
Service Express is looking for a Product Marketing Strategist to join our global team! Are you passionate about product positioning, messaging, and driving competitive differentiation? Do you thrive on enabling Sales and Marketing teams to work seamlessly and efficiently? We're seeking a dynamic individual to take charge of these responsibilities and more. As a Product Marketing Strategist, you'll be at the forefront of shaping our product's identity in the market. Your role involves crafting compelling messaging, facilitating communication across our global community, and driving the creation and execution of marketing plans. With a focus on data-driven decision-making, you'll optimise our marketing efforts to achieve tangible results. What You Will Do: Maintain an up to date and continuously evolving understanding of the Managed Infrastructure Services offering, IBM Power Platform, and related customer strategies and challenges as well as the Service Express catalogue of solutions related to those MIS & IBM specific challenges. Develops Go-to market strategy and global roadmap of new branded solutions and services, alongside our ELT, Service and Product leaders. Primary member from Marketing team who works with Service, and Product & Innovation to prioritise and release new features based on needs of our customers Responsible for providing timeline and gathering resources to execute product roadmap Champion new ideas and concepts to create effective engaging content based on what they see in the market and/or product categories. Partner with Brand team to plan and execute product marketing campaigns Overall project manager responsibilities include planning, executing, communicating and future maintenance of any product. Responsible for partnering with web team to review SEO and paid advertising efforts to keep our website competitive for the MIS portfolio Communicates with marketing team members and Sales Enablement team to coordinate and communicate all future releases and upgrades to associated parties Continuously audit content to ensure all sales and marketing materials are up to date and consistent with message and offering Build relationships with the internal salesforce; communicate with them regularly to listen and extract from field experiences to generate new strategies. Partner with Demand Generation on go to market strategies and campaign reporting. Utilize intent tools to assist lead generation and funnel conversions Upholds Global marketing team standards within European headquarters by supporting regional requests Maintains inventory of printed collateral, giveaways and apparel in European headquarters Attends European sales meetings and huddles (as needed) as a representative of the global marketing team. What You Will Bring: Must have previous experience with product marketing Must be a self starter that can work independently Task oriented with a drive to take things over the finish line Ability to adapt and be resourceful within a rapidly changing environment Strategic and innovative thinker and looks to find new ways to do things Excellent communication and interpersonal skills What you will get? Up to £70,000 annual salary depending on experience + 15% annual discretionary bonus Lifestyle Benefits, Employee Assistance Program, Life assurance, Private Medical Insurance and more. Paid volunteer hours A Collaborative company that focuses on providing our employees and customers through the best experience On site Gym and use of personal trainers Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas. We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.
May 02, 2024
Full time
Service Express is looking for a Product Marketing Strategist to join our global team! Are you passionate about product positioning, messaging, and driving competitive differentiation? Do you thrive on enabling Sales and Marketing teams to work seamlessly and efficiently? We're seeking a dynamic individual to take charge of these responsibilities and more. As a Product Marketing Strategist, you'll be at the forefront of shaping our product's identity in the market. Your role involves crafting compelling messaging, facilitating communication across our global community, and driving the creation and execution of marketing plans. With a focus on data-driven decision-making, you'll optimise our marketing efforts to achieve tangible results. What You Will Do: Maintain an up to date and continuously evolving understanding of the Managed Infrastructure Services offering, IBM Power Platform, and related customer strategies and challenges as well as the Service Express catalogue of solutions related to those MIS & IBM specific challenges. Develops Go-to market strategy and global roadmap of new branded solutions and services, alongside our ELT, Service and Product leaders. Primary member from Marketing team who works with Service, and Product & Innovation to prioritise and release new features based on needs of our customers Responsible for providing timeline and gathering resources to execute product roadmap Champion new ideas and concepts to create effective engaging content based on what they see in the market and/or product categories. Partner with Brand team to plan and execute product marketing campaigns Overall project manager responsibilities include planning, executing, communicating and future maintenance of any product. Responsible for partnering with web team to review SEO and paid advertising efforts to keep our website competitive for the MIS portfolio Communicates with marketing team members and Sales Enablement team to coordinate and communicate all future releases and upgrades to associated parties Continuously audit content to ensure all sales and marketing materials are up to date and consistent with message and offering Build relationships with the internal salesforce; communicate with them regularly to listen and extract from field experiences to generate new strategies. Partner with Demand Generation on go to market strategies and campaign reporting. Utilize intent tools to assist lead generation and funnel conversions Upholds Global marketing team standards within European headquarters by supporting regional requests Maintains inventory of printed collateral, giveaways and apparel in European headquarters Attends European sales meetings and huddles (as needed) as a representative of the global marketing team. What You Will Bring: Must have previous experience with product marketing Must be a self starter that can work independently Task oriented with a drive to take things over the finish line Ability to adapt and be resourceful within a rapidly changing environment Strategic and innovative thinker and looks to find new ways to do things Excellent communication and interpersonal skills What you will get? Up to £70,000 annual salary depending on experience + 15% annual discretionary bonus Lifestyle Benefits, Employee Assistance Program, Life assurance, Private Medical Insurance and more. Paid volunteer hours A Collaborative company that focuses on providing our employees and customers through the best experience On site Gym and use of personal trainers Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas. We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.
About the Role: Grade Level (for internal use): 09 The Team: The EMEA regional events marketing team is responsible for the planning and execution of various marketing led events and conferences to create an exceptional customer experience and drive revenue and engagement for the wider business. Events are a core means of connecting with our customers and prospective clients across the EMEA region, and we work closely with all business lines within the division to achieve our goals and business priorities. The role: Reporting to the Senior Manager, Events Marketing (EMEA), the Regional Marketing Specialist, Conferences & Events (EMEA) will be responsible for the marketing campaigns and delivery of a range of events in the EMEA region, varying in size. You will create and deploy comprehensive marketing plans to promote and attract delegates to both our free events and paid conferences. You will also plan and manage end to end prospecting and client focused events, including event operations and logistics, stakeholder management and onsite delivery. The role requires close collaboration with senior stakeholders within the business including sales along with our experts across various functions within the division. The ideal candidate will possess superior project management skills; be able to manage multiple marketing campaigns and events simultaneously and provide clear communication of timelines and expectations to team members and stakeholders. They should have a good level of events operations experience and demonstrate their ability to deliver a top-quality client experience alongside strong attention to detail. Excellent interpersonal (written and verbal) and organizational skills are critical, as is the ability to analyze markets and customer needs to develop marketing plans using various tactics. Ideally they should have experience in working with CRMs such as Marketo, and be able to build emails, landing pages, target audiences and program flows for digital marketing campaigns. Responsibilities: End to end management of marketing led events; including venue sourcing and liaison, agenda development, delegate acquisition and onsite delivery where required Develop and implement comprehensive marketing plans for free events and conferences including, email, website optimization, customer data platforms, search engines, telemarketing and social media marketing across multiple systems. Work closely with our Commercial teams, Business Lines and other functions to deliver events and audience acquisition campaigns that reflect the business and client needs Work with the Creative team and external agencies to create and maintain compelling marketing collateral; email copy, landing pages, onsite branding assets, online conference registrations, manage search engine marketing and social networking media initiatives; analyze web site user activity reports on a regular basis. Ensure stakeholders are well informed throughout the event cycle through reporting including analysis of campaign tactics and financial reporting where required Requirements: A positive, customer-centric attitude with motivation to work on multiple events at once A passion for events and the drive to grow and deliver an exceptional event experience in a large, fast paced organization Proven ability to deliver events end to end varying in scale, from inception to onsite delivery The ability to create and develop audience acquisition strategies through various marketing tactics including but not limited to; email campaign, social and digital marketing, to meet event objectives and outcomes Knowledge and experience using key marketing automation and business applications including, SalesForce, Marketo, and HTML A track record of deploying successful delegate acquisition marketing campaigns and owning campaign performance and adjusting tactics to meet event attendee targets and financial goals Qualifications: Bachelor's degree in marketing or business-related discipline is preferred 3 years of experience in event marketing, with event operations or event production Marketing automation experience - Marketo, Eloqua, Pardot platforms, HTML experience or similar. High competency in building out and executing comprehensive marketing campaigns across our tools and platforms including use of Marketo, Cvent and Crown Peak (web building tool). Experience in working with, as well as influencing and negotiating with various stakeholder groups Strong, clear communications skills as well as the confidence to speak up to lead a discussion. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit . What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence , pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status . click apply for full job details
May 02, 2024
Full time
About the Role: Grade Level (for internal use): 09 The Team: The EMEA regional events marketing team is responsible for the planning and execution of various marketing led events and conferences to create an exceptional customer experience and drive revenue and engagement for the wider business. Events are a core means of connecting with our customers and prospective clients across the EMEA region, and we work closely with all business lines within the division to achieve our goals and business priorities. The role: Reporting to the Senior Manager, Events Marketing (EMEA), the Regional Marketing Specialist, Conferences & Events (EMEA) will be responsible for the marketing campaigns and delivery of a range of events in the EMEA region, varying in size. You will create and deploy comprehensive marketing plans to promote and attract delegates to both our free events and paid conferences. You will also plan and manage end to end prospecting and client focused events, including event operations and logistics, stakeholder management and onsite delivery. The role requires close collaboration with senior stakeholders within the business including sales along with our experts across various functions within the division. The ideal candidate will possess superior project management skills; be able to manage multiple marketing campaigns and events simultaneously and provide clear communication of timelines and expectations to team members and stakeholders. They should have a good level of events operations experience and demonstrate their ability to deliver a top-quality client experience alongside strong attention to detail. Excellent interpersonal (written and verbal) and organizational skills are critical, as is the ability to analyze markets and customer needs to develop marketing plans using various tactics. Ideally they should have experience in working with CRMs such as Marketo, and be able to build emails, landing pages, target audiences and program flows for digital marketing campaigns. Responsibilities: End to end management of marketing led events; including venue sourcing and liaison, agenda development, delegate acquisition and onsite delivery where required Develop and implement comprehensive marketing plans for free events and conferences including, email, website optimization, customer data platforms, search engines, telemarketing and social media marketing across multiple systems. Work closely with our Commercial teams, Business Lines and other functions to deliver events and audience acquisition campaigns that reflect the business and client needs Work with the Creative team and external agencies to create and maintain compelling marketing collateral; email copy, landing pages, onsite branding assets, online conference registrations, manage search engine marketing and social networking media initiatives; analyze web site user activity reports on a regular basis. Ensure stakeholders are well informed throughout the event cycle through reporting including analysis of campaign tactics and financial reporting where required Requirements: A positive, customer-centric attitude with motivation to work on multiple events at once A passion for events and the drive to grow and deliver an exceptional event experience in a large, fast paced organization Proven ability to deliver events end to end varying in scale, from inception to onsite delivery The ability to create and develop audience acquisition strategies through various marketing tactics including but not limited to; email campaign, social and digital marketing, to meet event objectives and outcomes Knowledge and experience using key marketing automation and business applications including, SalesForce, Marketo, and HTML A track record of deploying successful delegate acquisition marketing campaigns and owning campaign performance and adjusting tactics to meet event attendee targets and financial goals Qualifications: Bachelor's degree in marketing or business-related discipline is preferred 3 years of experience in event marketing, with event operations or event production Marketing automation experience - Marketo, Eloqua, Pardot platforms, HTML experience or similar. High competency in building out and executing comprehensive marketing campaigns across our tools and platforms including use of Marketo, Cvent and Crown Peak (web building tool). Experience in working with, as well as influencing and negotiating with various stakeholder groups Strong, clear communications skills as well as the confidence to speak up to lead a discussion. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit . What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence , pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status . click apply for full job details
Excited to grow your career? Citi Commercial Bank (CCB) is a global line of business at Citigroup that provides commercial banking services to mid-sized companies. CCB aspires to be the global bank of choice for mid-size companies with cross border needs and, with revenues between $10MM - $3B. CCB helps clients untangle complicated legacy setups or avoid them altogether, so that they can scale faster and grow strategically. It works with clients to provide them with tailored banking solutions for their everyday needs by leveraging: Our Global Network Our product and solution capabilities by collaborating with other Citi businesses Our leading content, research, differentiated thought leadership and expertise Global Coverage Business Execution is a team of business managers who work directly with the Industry and Segment senior business leaders within our Coverage organization. CCB's Global Client Coverage creates and commercializes sharper value propositions for specific industry / client segments. The Business Execution Partner (BEP) - Healthcare, Consumer and Retail (HCR) will support the HCR Industries' Cluster Head and work in partnership with other BEPs on the team to implement and commercialize the industry strategies. The role will cover UK, Europe, Middle East and Africa. The successful candidate for this high impact role requires strong analytical, strategic and project management skills, as well as an exceptional understanding of the commercial banking landscape, including current and emerging industry trends. Key responsibilities include: Assist the HCR Cluster Head in executing on our strategy Enhance sales disciplines and reinforce Industry focus and traction by maintaining processes to track new client acquisition, pipeline and wallet deepening Support the development of materials for business reviews, management presentations, town halls, etc Partner with the Marketing and Product teams to identify and accelerate growth opportunities in the industry and facilitate the development of industry focused solutions, insights and content Assist in transferring best practices across countries, clusters - sales discipline, marketing, pitch books, risk management Lead project management of key enabler workstreams Run ad hoc analysis on key strategic questions and deliver findings Monitor industry, client, and competitive trends and developments Assist in preparation for Industry marketing events, including preparing talking points for events in which the Cluster Head participates Qualifications: Knowledge of Commercial Bank or Corporate Bank business model. Experience in Healthcare or Consumer & Retail a plus Self-starter, motivated, eager to learn and operates with a sense of urgency Ability to quickly grasp and master new concepts, functional and technical knowledge Strong financial acumen and demonstrated ability to perform detailed analysis and synthesize complex and multiple data sources A strategic thinker who can connect the dots Ability to manage multiple competing priorities, and take ownership of various parts of a project or initiative Ability to collaborate and influence others to achieve business objectives Strong communication skills Superior Excel and PowerPoint skills, knowledge of Salesforce and Tableau Education: Bachelor's Degree/University degree or equivalent experience Job locations: London This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Equal Opportunity We recognize talent comes from a wealth of experience and ideas beyond just the technical specifications of a role. If you feel like you can make a meaningful impact even if you don't necessarily check all the listed requirements, please still consider applying . Diversity of experience and skills supplemented with drive are cornerstones to innovation and excellence and we encourage people from all backgrounds to apply to our positions. Job Family Group: Business Strategy, Management & Administration Job Family: Business Administration Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 02, 2024
Full time
Excited to grow your career? Citi Commercial Bank (CCB) is a global line of business at Citigroup that provides commercial banking services to mid-sized companies. CCB aspires to be the global bank of choice for mid-size companies with cross border needs and, with revenues between $10MM - $3B. CCB helps clients untangle complicated legacy setups or avoid them altogether, so that they can scale faster and grow strategically. It works with clients to provide them with tailored banking solutions for their everyday needs by leveraging: Our Global Network Our product and solution capabilities by collaborating with other Citi businesses Our leading content, research, differentiated thought leadership and expertise Global Coverage Business Execution is a team of business managers who work directly with the Industry and Segment senior business leaders within our Coverage organization. CCB's Global Client Coverage creates and commercializes sharper value propositions for specific industry / client segments. The Business Execution Partner (BEP) - Healthcare, Consumer and Retail (HCR) will support the HCR Industries' Cluster Head and work in partnership with other BEPs on the team to implement and commercialize the industry strategies. The role will cover UK, Europe, Middle East and Africa. The successful candidate for this high impact role requires strong analytical, strategic and project management skills, as well as an exceptional understanding of the commercial banking landscape, including current and emerging industry trends. Key responsibilities include: Assist the HCR Cluster Head in executing on our strategy Enhance sales disciplines and reinforce Industry focus and traction by maintaining processes to track new client acquisition, pipeline and wallet deepening Support the development of materials for business reviews, management presentations, town halls, etc Partner with the Marketing and Product teams to identify and accelerate growth opportunities in the industry and facilitate the development of industry focused solutions, insights and content Assist in transferring best practices across countries, clusters - sales discipline, marketing, pitch books, risk management Lead project management of key enabler workstreams Run ad hoc analysis on key strategic questions and deliver findings Monitor industry, client, and competitive trends and developments Assist in preparation for Industry marketing events, including preparing talking points for events in which the Cluster Head participates Qualifications: Knowledge of Commercial Bank or Corporate Bank business model. Experience in Healthcare or Consumer & Retail a plus Self-starter, motivated, eager to learn and operates with a sense of urgency Ability to quickly grasp and master new concepts, functional and technical knowledge Strong financial acumen and demonstrated ability to perform detailed analysis and synthesize complex and multiple data sources A strategic thinker who can connect the dots Ability to manage multiple competing priorities, and take ownership of various parts of a project or initiative Ability to collaborate and influence others to achieve business objectives Strong communication skills Superior Excel and PowerPoint skills, knowledge of Salesforce and Tableau Education: Bachelor's Degree/University degree or equivalent experience Job locations: London This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Equal Opportunity We recognize talent comes from a wealth of experience and ideas beyond just the technical specifications of a role. If you feel like you can make a meaningful impact even if you don't necessarily check all the listed requirements, please still consider applying . Diversity of experience and skills supplemented with drive are cornerstones to innovation and excellence and we encourage people from all backgrounds to apply to our positions. Job Family Group: Business Strategy, Management & Administration Job Family: Business Administration Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
About us: Wipro Limited (NYSE: WIT, BSE: (phone number removed), NSE: WIPRO) is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship we have over 160,000 dedicated employees serving clients across six continents. Together we discover ideas and connect the dots to build a better and a bold new future. Wipro is an exciting organization to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. Facilitate business process reviews to identify client requirements and processes. Translate client requirements into Salesforce CPQ design, leveraging best practices and minimizing the need for custom development. Configure solutions using Salesforce CPQ / Billing platform by adhering to Salesforce best practices. Design and configure product catalogue, Bundles, Pricing strategy, Quotation process, Order & Contract management, Subscription management, Advanced approvals, Invoice Schedulers, General Ledgers etc. Customize applications to support critical business needs which are not possible using configuration. Support integration of Salesforce with external systems Educate customers over the best use of Salesforce CPQ package and leveraging maximum out of box functionality. Interact with clients, business users and team members to understand project objectives, business requirements and provide innovative solutions to customer requirements. Communicate with project manager, scrum master and project team to design cohesive project strategies and ensure effective collaboration Salesforce CPQ
May 02, 2024
Full time
About us: Wipro Limited (NYSE: WIT, BSE: (phone number removed), NSE: WIPRO) is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship we have over 160,000 dedicated employees serving clients across six continents. Together we discover ideas and connect the dots to build a better and a bold new future. Wipro is an exciting organization to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. Facilitate business process reviews to identify client requirements and processes. Translate client requirements into Salesforce CPQ design, leveraging best practices and minimizing the need for custom development. Configure solutions using Salesforce CPQ / Billing platform by adhering to Salesforce best practices. Design and configure product catalogue, Bundles, Pricing strategy, Quotation process, Order & Contract management, Subscription management, Advanced approvals, Invoice Schedulers, General Ledgers etc. Customize applications to support critical business needs which are not possible using configuration. Support integration of Salesforce with external systems Educate customers over the best use of Salesforce CPQ package and leveraging maximum out of box functionality. Interact with clients, business users and team members to understand project objectives, business requirements and provide innovative solutions to customer requirements. Communicate with project manager, scrum master and project team to design cohesive project strategies and ensure effective collaboration Salesforce CPQ
PGIM Fixed Income EMEA Marketing Specialist London Based, initial 6 month Fixed Term Contract A GLOBAL LEADING ASSET MANAGER WITH A DIVERSE & INCLUSIVE CULTURE As the Global Asset Management business of Prudential, we're always looking for ways to improve financial services. We're passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you'll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the world's leading global asset managers! If you're not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that's investing in your future by shaping tomorrow today. At PGIM, You Can! What you will do: PGIM Fixed Income has evolved its marketing strategy to deliver an always-on and integrated content experience in support of elevating awareness of its investment reputation. To continue the evolution of our content and delivery capabilities toward a more personalized client experience, we are looking to add a marketing project specialist to our marketing team. The role sits within the Marketing function and is part of the Client Advisory Group within PGIM Fixed Income (PGIM FI). This individual will support marketing in many key functions, including conferences and events, content creation and delivery, advertising and sponsorship activities in partnership with the Client Advisory Group and our Investment teams. The individual will be critical to the continued growth of marketing within PGIM Fixed Income. This position will be based in London. What you can expect: Management and execution the annual EMEA conference and event plan Project manage the sponsorship and execution of quality, local industry events, ensuring high impact brand visibility and engagement opportunities Project manage the delivery of proprietary events; manage all deliverables from scheduling speakers, invitation copy writing, giveaways to partnering with social team to promote and amplify Support budget tracking, invoices, manage contract negotiations, legal and compliance approval and business sign off Track all conference and event activity in CRM database; ensure feedback and performance results are captured, in order to identify and deliver opportunities to improve engagement Support strategic EMEA marketing plans to drive an integrated approach to earned and paid media, events, and sponsorships. Work with the client advisory, product, marketing, compliance, and investment teams to support the creation and delivery of content and campaigns to support the fixed income business Ad hoc projects as needed; i.e. partnering with technology team to improve event and conference analytics Build strong working relationships with key stakeholders within the business areas and the wider business. What you will bring: Ideally 3 years' experience in related marketing and communications Financial services or investment management experience strongly preferred Strong Excel and project management skills. Salesforce and Marketing Cloud experience beneficial Proven ability to work effectively with cross-functional teams Excellent written and verbal communication skills Strong organizational and analytical skills Ability to work well under pressure in a deadline-oriented environment Ability to work well both independently, as well as collaboratively Creativity and a proven capacity for critical thinking. Ability to manage and prioritize multiple action items at once PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply. About PGIM Fixed Income: PGIM Fixed Income is a global asset manager offering active solutions across all fixed income markets. Our business climate is a safe inclusive environment, centered around mutual respect, intellectual honesty, transparency, and teamwork. Our leaders are focused on talent & culture; dedicated to fostering growth & development at all levels to develop the industry leaders of tomorrow. Prudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don't just accept difference-we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. For more information, please visit PGIM Fixed Income About PGIM - Global Asset Management PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.27 trillion in assets under management as of June 30th, 2023. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives. With a history dating back 148 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Our Commitment to Diversity, Equity, and Inclusion Prudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don't just accept difference-we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. -Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in your area. We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
May 02, 2024
Full time
PGIM Fixed Income EMEA Marketing Specialist London Based, initial 6 month Fixed Term Contract A GLOBAL LEADING ASSET MANAGER WITH A DIVERSE & INCLUSIVE CULTURE As the Global Asset Management business of Prudential, we're always looking for ways to improve financial services. We're passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you'll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the world's leading global asset managers! If you're not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that's investing in your future by shaping tomorrow today. At PGIM, You Can! What you will do: PGIM Fixed Income has evolved its marketing strategy to deliver an always-on and integrated content experience in support of elevating awareness of its investment reputation. To continue the evolution of our content and delivery capabilities toward a more personalized client experience, we are looking to add a marketing project specialist to our marketing team. The role sits within the Marketing function and is part of the Client Advisory Group within PGIM Fixed Income (PGIM FI). This individual will support marketing in many key functions, including conferences and events, content creation and delivery, advertising and sponsorship activities in partnership with the Client Advisory Group and our Investment teams. The individual will be critical to the continued growth of marketing within PGIM Fixed Income. This position will be based in London. What you can expect: Management and execution the annual EMEA conference and event plan Project manage the sponsorship and execution of quality, local industry events, ensuring high impact brand visibility and engagement opportunities Project manage the delivery of proprietary events; manage all deliverables from scheduling speakers, invitation copy writing, giveaways to partnering with social team to promote and amplify Support budget tracking, invoices, manage contract negotiations, legal and compliance approval and business sign off Track all conference and event activity in CRM database; ensure feedback and performance results are captured, in order to identify and deliver opportunities to improve engagement Support strategic EMEA marketing plans to drive an integrated approach to earned and paid media, events, and sponsorships. Work with the client advisory, product, marketing, compliance, and investment teams to support the creation and delivery of content and campaigns to support the fixed income business Ad hoc projects as needed; i.e. partnering with technology team to improve event and conference analytics Build strong working relationships with key stakeholders within the business areas and the wider business. What you will bring: Ideally 3 years' experience in related marketing and communications Financial services or investment management experience strongly preferred Strong Excel and project management skills. Salesforce and Marketing Cloud experience beneficial Proven ability to work effectively with cross-functional teams Excellent written and verbal communication skills Strong organizational and analytical skills Ability to work well under pressure in a deadline-oriented environment Ability to work well both independently, as well as collaboratively Creativity and a proven capacity for critical thinking. Ability to manage and prioritize multiple action items at once PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply. About PGIM Fixed Income: PGIM Fixed Income is a global asset manager offering active solutions across all fixed income markets. Our business climate is a safe inclusive environment, centered around mutual respect, intellectual honesty, transparency, and teamwork. Our leaders are focused on talent & culture; dedicated to fostering growth & development at all levels to develop the industry leaders of tomorrow. Prudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don't just accept difference-we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. For more information, please visit PGIM Fixed Income About PGIM - Global Asset Management PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.27 trillion in assets under management as of June 30th, 2023. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives. With a history dating back 148 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Our Commitment to Diversity, Equity, and Inclusion Prudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don't just accept difference-we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. -Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in your area. We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
IT Development Analyst Location: Southampton (50/50 Remote Working) + Occasional Site Visits Salary: £31,000 to £34,000 + Benefits You will be reporting into the Development Manager who will be leaving their role at the end of the year so ideally the successful candidate will step into their role when they leave. Purpose of Role: To support the IT Development Manager and focus on implementing new systems and helping all staff get the most out of the applications and systems that has already acquired. This will be a primarily proactive role reporting to the IT Development Manager but also working alongside the other more reactive IT support team roles. This role will require working both in head office and at any of the sites located in Southampton, Portsmouth and at other locations throughout Hampshire. Specific Duties: IT Business Systems Development & Support 1. Ensuring Software systems are setup and implemented properly 2. Working with software vendors during and after implementation to ensure all required features are implemented correctly 3. Ensuring software is functioning properly and that users are supported with any issues that occur, liaising with external support as appropriate. 4. Ensuring that existing software capability is understood 5. Making Managers aware of new or unused features in these systems that might aid their business practice 6. Making sure all systems and the way staff use them are reviewed regularly. 7. Ensuring all data held within these systems is well maintained and accurate. 8. Ensuring that all Managers are able to report on the information stored within these various systems. 9. Providing advice, assistance and basic training in the use of applications software that staff use. 10. Helping the HR team and Managers to arrange appropriate systems training for users and providing and/or producing support materials where relevant to aid user understanding and use of their systems Other Duties 1. Performing other IT duties as part of the wider IT Support team as required 2. Working as a team player but also being able to work independently 3. Being prepared to attend training courses as required 4. Taking direction from managers and senior managers. Essential Experience, Knowledge and Ability - the successful candidate must demonstrate the following: Assessment A good knowledge of Business systems and processes Form/Interview Excellent problem analysis and solving skills Form/Interview Willingness to travel to any SSJ site as required. Form/Interview Relevant IT experience and technical expertise Form/Interview A good knowledge of Microsoft Office Software and Windows 10 Form/Interview A good understanding of web based software and services Form/Interview A good understanding of IT and data security Form/Interview Understanding of issues around confidentiality Interview Ability to plan, prioritise and take responsibility for workload Form/Interview Good numeracy skills Form Good telephone manner and communication skills Interview Attention to Detail Form/Interview Working with minimum supervision, using own initiative Interview Experience of working in a team Form/Interview To be sympathetic to the aims of the Society of St James Form/Interview A willingness to work within Societys Equal Opportunities Policy Interview A willingness to undertake training relevant to the post Form Desirable Experience: Knowledge and Ability - the successful candidate may demonstrate the following: Assessment Experience of using Google Apps for business Form/Interview Holding an appropriate IT qualification or certification Form/Interview Experience of working in an Application Support environment or as a Business Analyst Form/Interview Experience or certification in any of the following systems: Salesforce, iTrent, Sage, LINKS CarePath, Pyramid, In-Form or other Housing management systems. Form/Interview Experience of using Wordpress or similar Form/Interview Car Driver with valid driving license Form/Interview Project planning experience or qualifications Form/Interview
May 02, 2024
Full time
IT Development Analyst Location: Southampton (50/50 Remote Working) + Occasional Site Visits Salary: £31,000 to £34,000 + Benefits You will be reporting into the Development Manager who will be leaving their role at the end of the year so ideally the successful candidate will step into their role when they leave. Purpose of Role: To support the IT Development Manager and focus on implementing new systems and helping all staff get the most out of the applications and systems that has already acquired. This will be a primarily proactive role reporting to the IT Development Manager but also working alongside the other more reactive IT support team roles. This role will require working both in head office and at any of the sites located in Southampton, Portsmouth and at other locations throughout Hampshire. Specific Duties: IT Business Systems Development & Support 1. Ensuring Software systems are setup and implemented properly 2. Working with software vendors during and after implementation to ensure all required features are implemented correctly 3. Ensuring software is functioning properly and that users are supported with any issues that occur, liaising with external support as appropriate. 4. Ensuring that existing software capability is understood 5. Making Managers aware of new or unused features in these systems that might aid their business practice 6. Making sure all systems and the way staff use them are reviewed regularly. 7. Ensuring all data held within these systems is well maintained and accurate. 8. Ensuring that all Managers are able to report on the information stored within these various systems. 9. Providing advice, assistance and basic training in the use of applications software that staff use. 10. Helping the HR team and Managers to arrange appropriate systems training for users and providing and/or producing support materials where relevant to aid user understanding and use of their systems Other Duties 1. Performing other IT duties as part of the wider IT Support team as required 2. Working as a team player but also being able to work independently 3. Being prepared to attend training courses as required 4. Taking direction from managers and senior managers. Essential Experience, Knowledge and Ability - the successful candidate must demonstrate the following: Assessment A good knowledge of Business systems and processes Form/Interview Excellent problem analysis and solving skills Form/Interview Willingness to travel to any SSJ site as required. Form/Interview Relevant IT experience and technical expertise Form/Interview A good knowledge of Microsoft Office Software and Windows 10 Form/Interview A good understanding of web based software and services Form/Interview A good understanding of IT and data security Form/Interview Understanding of issues around confidentiality Interview Ability to plan, prioritise and take responsibility for workload Form/Interview Good numeracy skills Form Good telephone manner and communication skills Interview Attention to Detail Form/Interview Working with minimum supervision, using own initiative Interview Experience of working in a team Form/Interview To be sympathetic to the aims of the Society of St James Form/Interview A willingness to work within Societys Equal Opportunities Policy Interview A willingness to undertake training relevant to the post Form Desirable Experience: Knowledge and Ability - the successful candidate may demonstrate the following: Assessment Experience of using Google Apps for business Form/Interview Holding an appropriate IT qualification or certification Form/Interview Experience of working in an Application Support environment or as a Business Analyst Form/Interview Experience or certification in any of the following systems: Salesforce, iTrent, Sage, LINKS CarePath, Pyramid, In-Form or other Housing management systems. Form/Interview Experience of using Wordpress or similar Form/Interview Car Driver with valid driving license Form/Interview Project planning experience or qualifications Form/Interview
Company Description The UK is facing a housing crisis, and not everyone has the means to enjoy the security and stability of owning their own home. Our aim at Legal & General Affordable Homes is to transform the affordable housing sector. With a fast-growing pipeline of over 80,000 homes, we're committed to investing in housing for all ages, social groups and tenures. We're collaborating with developers, housing associations and public sector bodies across the country to drive investment into the UK's affordable housing and social housing sector. Focusing primarily on the affordable rent, shared ownership and rent-to-buy markets, we're striving to be the UK's leading private affordable housing provider, known for excellent service and quality homes. We want to have a positive economic and social impact on the regions and communities in which we work. Legal & General Affordable Homes is a subsidiary of Legal & General Capital, which focuses on growth opportunities and scale ups, and invests its long-term capital in sectors in need of investment and innovation. Job Description Legal & General Affordable Homes are currently looking for a Salesforce Implementation Support to join us on a 12 month fixed-term contract! You'llplay a crucial role in providing implementation and post-implementation support for change initiatives that are delivered throughout the internal business and with external partners. Predominantly focused on supporting change and implementation activities linked to the implementation of Brolly (Salesforce CRM ) throughout our partner network, you will be responsible for coordinating and delivering change and implementation support activity related to the end-to-end adoption of Brollyinternally and externally (with Housing Management Partners and external software providers) to deliver the required customer and business outcomes. What you'll be doing Pro-actively engaging and building/maintaining excellent relationships with third party suppliers to ensure adoption and implementation of Brolly and identify digital solutions to improve business practices and drive operational efficiencies. Collaborating with business Subject Matter Experts on improving system functionality and developing enhancements capable of delivering an efficient system solution Assessing, prioritising and routing incoming Brolly support requests. Diagnosing root causes and formulating a resolution plan, resolving questions or issues directly through delivery of user enablement and guidance, or directing support requests to the relevant team to be resolved (i.e. where a technical change is required) Collaborating with internal teams to ensure timely resolution of open cases and demonstrating strong and effective stakeholder management throughout Supporting the delivery of defined learning requirements for end-to-end Brolly adoption for the different stakeholder groups and supporting in the creation, maintenance and delivery of enablement content to ensure adoption Ensuring effective implementation of change initiatives across the business and external partners. Using project and change management tools and methodologies to deliver successful change initiatives and demonstrate value realisation. Maintaining an understanding of Brolly functionality, cross team dependencies, its products, and upcoming changes Qualifications What we're looking for Experience working with technology platforms (Salesforce specifically), ideally within a business change context Experience using, designing and implementing Salesforce CRM Exceptional relationship building and management skills Experience in understanding, interpreting, and scrutinising detailed information and translating it into actionable business requirements Experience in delivering change and improvement activities involving multiple stakeholders Knowledge and experience of working with Change Management / Project Management techniques to help reach desired organisational outcomes Experience of working in the affordable housing/housing management sector, with specific insight into customer experience and supply chain relationships would be highly desirable but not essential Additional Information When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution. If you join us, you'll get access to some great benefits, including 25 days holiday (excluding bank holidays), a generous pension scheme and life assurance. You'll receive a car allowance of 10% of your annual salary, and you can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We're also proud to offer competitive family leave. You'll have the opportunity to participate in our annual, performance-related bonus plan. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings. Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
May 02, 2024
Full time
Company Description The UK is facing a housing crisis, and not everyone has the means to enjoy the security and stability of owning their own home. Our aim at Legal & General Affordable Homes is to transform the affordable housing sector. With a fast-growing pipeline of over 80,000 homes, we're committed to investing in housing for all ages, social groups and tenures. We're collaborating with developers, housing associations and public sector bodies across the country to drive investment into the UK's affordable housing and social housing sector. Focusing primarily on the affordable rent, shared ownership and rent-to-buy markets, we're striving to be the UK's leading private affordable housing provider, known for excellent service and quality homes. We want to have a positive economic and social impact on the regions and communities in which we work. Legal & General Affordable Homes is a subsidiary of Legal & General Capital, which focuses on growth opportunities and scale ups, and invests its long-term capital in sectors in need of investment and innovation. Job Description Legal & General Affordable Homes are currently looking for a Salesforce Implementation Support to join us on a 12 month fixed-term contract! You'llplay a crucial role in providing implementation and post-implementation support for change initiatives that are delivered throughout the internal business and with external partners. Predominantly focused on supporting change and implementation activities linked to the implementation of Brolly (Salesforce CRM ) throughout our partner network, you will be responsible for coordinating and delivering change and implementation support activity related to the end-to-end adoption of Brollyinternally and externally (with Housing Management Partners and external software providers) to deliver the required customer and business outcomes. What you'll be doing Pro-actively engaging and building/maintaining excellent relationships with third party suppliers to ensure adoption and implementation of Brolly and identify digital solutions to improve business practices and drive operational efficiencies. Collaborating with business Subject Matter Experts on improving system functionality and developing enhancements capable of delivering an efficient system solution Assessing, prioritising and routing incoming Brolly support requests. Diagnosing root causes and formulating a resolution plan, resolving questions or issues directly through delivery of user enablement and guidance, or directing support requests to the relevant team to be resolved (i.e. where a technical change is required) Collaborating with internal teams to ensure timely resolution of open cases and demonstrating strong and effective stakeholder management throughout Supporting the delivery of defined learning requirements for end-to-end Brolly adoption for the different stakeholder groups and supporting in the creation, maintenance and delivery of enablement content to ensure adoption Ensuring effective implementation of change initiatives across the business and external partners. Using project and change management tools and methodologies to deliver successful change initiatives and demonstrate value realisation. Maintaining an understanding of Brolly functionality, cross team dependencies, its products, and upcoming changes Qualifications What we're looking for Experience working with technology platforms (Salesforce specifically), ideally within a business change context Experience using, designing and implementing Salesforce CRM Exceptional relationship building and management skills Experience in understanding, interpreting, and scrutinising detailed information and translating it into actionable business requirements Experience in delivering change and improvement activities involving multiple stakeholders Knowledge and experience of working with Change Management / Project Management techniques to help reach desired organisational outcomes Experience of working in the affordable housing/housing management sector, with specific insight into customer experience and supply chain relationships would be highly desirable but not essential Additional Information When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution. If you join us, you'll get access to some great benefits, including 25 days holiday (excluding bank holidays), a generous pension scheme and life assurance. You'll receive a car allowance of 10% of your annual salary, and you can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We're also proud to offer competitive family leave. You'll have the opportunity to participate in our annual, performance-related bonus plan. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings. Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
An exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job Type: Permanent position Location: Wallingford, office based Salary: 45,000 - 55,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM As the Digital Systems Manager, you will be responsible for: Leading and mentoring a team of digital system administrators. Actively manage workflows, ensuring efficient and well-coordinated implementation. Provide technical expertise and guidance to the team in solving complex challenges. Stay abreast of industry trends and advancements in digital systems. Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment. Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development. Collaborate with clients and cross-functional teams to ensure seamless integration and customisation. Implement and enforce quality assurance processes to deliver error-free solutions. Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce. Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency. Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance. Conduct thorough testing and validation of all digital systems to maintain optimal performance. Maintain clear and organised documentation to facilitate ongoing support and future enhancements. The successful candidate will have the following related skills / experience: Experience in an IT setting is essential. Proven experience in managing digital systems and leading teams. Strong project management skills, with a focus on delivering results within established time lines. Excellent communication and interpersonal skills for effective collaboration with clients and team members. In-depth knowledge of SaaS solutions and white-labeling processes. Proficiency in SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving skills to address complex challenges. Please note this is an office based position
May 02, 2024
Full time
An exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job Type: Permanent position Location: Wallingford, office based Salary: 45,000 - 55,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM As the Digital Systems Manager, you will be responsible for: Leading and mentoring a team of digital system administrators. Actively manage workflows, ensuring efficient and well-coordinated implementation. Provide technical expertise and guidance to the team in solving complex challenges. Stay abreast of industry trends and advancements in digital systems. Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment. Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development. Collaborate with clients and cross-functional teams to ensure seamless integration and customisation. Implement and enforce quality assurance processes to deliver error-free solutions. Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce. Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency. Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance. Conduct thorough testing and validation of all digital systems to maintain optimal performance. Maintain clear and organised documentation to facilitate ongoing support and future enhancements. The successful candidate will have the following related skills / experience: Experience in an IT setting is essential. Proven experience in managing digital systems and leading teams. Strong project management skills, with a focus on delivering results within established time lines. Excellent communication and interpersonal skills for effective collaboration with clients and team members. In-depth knowledge of SaaS solutions and white-labeling processes. Proficiency in SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving skills to address complex challenges. Please note this is an office based position
Lead UX/UI Web Designer Location: Uxbridge, London, UK (Hybrid working) About the company: My client is a luxury consumer goods company, who are committed to delivering exceptional customer experiences through their digital platforms. As part of their ongoing growth, they are seeking a talented Lead UX/UI Web Designer to join their dynamic team. Role Summary: As the Lead UX/UI Web Designer, you will spearhead the design efforts across our web platforms, collaborating closely with the Senior Manager for Ecommerce and Customer Experience, as well as various teams within International Marketing. Your primary focus will be on delivering outstanding user experiences, optimising conversions, and ensuring brand consistency across all digital touchpoints. Key Responsibilities: Designing responsive websites, landing pages, and digital assets tailored for optimal user experiences. Crafting user journeys and conversion paths through wireframing and prototyping. Collaborating with cross-functional teams to conceptualise and execute design solutions. Mentoring and supporting junior members of the UX design team. Conducting competitive analysis and identifying areas for improvement. Adhering to design standards, guidelines, and best practices. Skills and Experience Required: 5+ years of experience in UX/UI design, preferably within the luxury consumer goods industry. Proficiency in Adobe XD, Figma, or Sketch for wireframing and prototyping. Strong understanding of user experience principles and best practices. Experience working on e-commerce websites and familiarity with SEO fundamentals. Excellent communication and presentation skills. Previous experience with people management or a strong inclination towards it. Ability to thrive in a fast-paced environment and deliver under pressure. Qualifications: A strong portfolio showcasing your design expertise and past projects. Bachelor's degree in Design, Computer Science, or related field. Familiarity with HTML, CSS, and JavaScript is a plus. Experience with Salesforce is desirable but not mandatory. Benefits include: Salary £55,000pa Performance Bonus 10% Holiday Allowance 25 days pa pro-rata, incrementally increasing by one from the second full year of service up to a maximum of 30 days pa Group Personal Pension employer contributions 4% and employee contributions 4% Group Life Assurance 3 x annual salary Private Medical Insurance available to opt in as a benefit in kind Work Environment: Based in Uxbridge, London, our office offers excellent access to public transport or provided parking. With a hybrid working model, with three days in the office and two days remote, providing flexibility while ensuring collaboration and teamwork. Occasional travel may be required to liaise with their international subsidiaries.
May 01, 2024
Full time
Lead UX/UI Web Designer Location: Uxbridge, London, UK (Hybrid working) About the company: My client is a luxury consumer goods company, who are committed to delivering exceptional customer experiences through their digital platforms. As part of their ongoing growth, they are seeking a talented Lead UX/UI Web Designer to join their dynamic team. Role Summary: As the Lead UX/UI Web Designer, you will spearhead the design efforts across our web platforms, collaborating closely with the Senior Manager for Ecommerce and Customer Experience, as well as various teams within International Marketing. Your primary focus will be on delivering outstanding user experiences, optimising conversions, and ensuring brand consistency across all digital touchpoints. Key Responsibilities: Designing responsive websites, landing pages, and digital assets tailored for optimal user experiences. Crafting user journeys and conversion paths through wireframing and prototyping. Collaborating with cross-functional teams to conceptualise and execute design solutions. Mentoring and supporting junior members of the UX design team. Conducting competitive analysis and identifying areas for improvement. Adhering to design standards, guidelines, and best practices. Skills and Experience Required: 5+ years of experience in UX/UI design, preferably within the luxury consumer goods industry. Proficiency in Adobe XD, Figma, or Sketch for wireframing and prototyping. Strong understanding of user experience principles and best practices. Experience working on e-commerce websites and familiarity with SEO fundamentals. Excellent communication and presentation skills. Previous experience with people management or a strong inclination towards it. Ability to thrive in a fast-paced environment and deliver under pressure. Qualifications: A strong portfolio showcasing your design expertise and past projects. Bachelor's degree in Design, Computer Science, or related field. Familiarity with HTML, CSS, and JavaScript is a plus. Experience with Salesforce is desirable but not mandatory. Benefits include: Salary £55,000pa Performance Bonus 10% Holiday Allowance 25 days pa pro-rata, incrementally increasing by one from the second full year of service up to a maximum of 30 days pa Group Personal Pension employer contributions 4% and employee contributions 4% Group Life Assurance 3 x annual salary Private Medical Insurance available to opt in as a benefit in kind Work Environment: Based in Uxbridge, London, our office offers excellent access to public transport or provided parking. With a hybrid working model, with three days in the office and two days remote, providing flexibility while ensuring collaboration and teamwork. Occasional travel may be required to liaise with their international subsidiaries.
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Director, Client & Distribution Change The Technology and Business Change function supports the asset management business of M&G comprising Equities, Multi-asset & Sustainability, Fixed Income, Private Markets, Research, Risk and Performance, Compliance, Global Distribution and Operations. The function works in partnership with asset management business stakeholders to create a technology and data platform and business operating mode that provides a stable operating environment and delivers capability and scale to enable great client outcomes and drive profitable growth. The Role: Within M&G Investments, we have an ambitious plan to increase net flows, improve client experience, and grow our AUM (currently £342bn). The Client & Distribution Portfolio is at the heart of this strategy, as we continue to simplify and digitise our client journey and introduce cutting edge capabilities to transform how we market, acquire, service and report to our UK and international clients. The change and technology portfolio includes the following capabilities; Strategy and Roadmap Planning responsible for setting the multi-year change and tech roadmap for the Portfolio partnering with the business Delivery and Change Management responsible for technology and change delivery of initiatives, projects and programmes ensuring efficient and controlled delivery on new or enhanced capabilities for our business Solution Architecture understanding requirements and designing scalable solution that meet business needs Business Analysis capturing detailed requirements to improve processes, data and systems to achieve business outcomes Engineering developing and maintaining software to ensure delivery of high quality, efficient and reliable technology services Quality Assurance / Testing evaluating software meets requirements and quality standards and is performant across a variety of scenarios As Director of Client & Distribution Portfolio, you will: Set direction and lead on Client Portfolio transformation strategy, creating a clear and compelling vision for the organisation that inspires and motivates and ensure communication and alignment of objectives and plans to facilitate successful delivery Lead the Client Portfolio transformation roadmap, business case development and delivery of annual and quarterly plan in support of strategic priorities set out by MGG ExCom Provide leadership of the Client Portfolio, responsible for the ongoing development of M&G client facing systems and data, simplifying the service model, improvement of processes aligned to a wider vision for this to be a differentiating capability and flawless experience for clients Leading business and technology capability delivery across the client experience value chain (marketing, sales and distribution, client service, client reporting) and X systems supporting the transformation agenda Lead and mentor programme managers, providing guidance and support through the project lifecycle Conduct portfolio reviews to assess project health, identify risks and issues and recommend improvements Provide Portfolio monthly updates / MI to senior leadership highlighting key milestones, risks and achievements Ensure technology and business change controls and governance are embedded within the Portfolio Oversight of business prioritised offshore development (MGGS, Accenture) and services provided by Group Technology Develop and maintain strong relationships with key stakeholders and meet their delivery requirements, coordinating, consolidating and prioritising demand and managing dependencies Responsible for smooth operational transition on cost transformation budget reductions for the Portfolio Lead on the optimisation of the total cost of ownership of the client facing systems and cloud services to reduce run costs enabling greater investment into new propositions and services for our clients that drive growth Build and nurture knowledge of our client facing systems and services (Salesforce, Adobe Experience, ClearWater) and vendor landscape to accelerate feasibility, design and delivery in support of business outcomes Have ownership and accountability to maintain and enhance controls to support improvement of the overall control environment and ensure great client outcomes Experience and Skills: Expert knowledge of distribution and client servicing systems, data and process and emerging trends Experience in project portfolio management including programme delivery within asset management A proven ability to influence and persuade stakeholders up to C-suite An experienced change leader, capable of creating and delivering strategic plans, coordinating and meeting demands from multiple stakeholders Experienced leading teams of direct staff, matrix staff, and strategic partners with accountability for several million £ budgets Experience of leading production support and/or technology development teams would be beneficial Experience of project management methodologies and Agile methodologies and delivery Knowledge of Salesforce, Adobe Experience Manager and Client Reporting solutions is preferred alongside and client and ABOR data and client analytics Personal attributes: An open, collaborative and adaptive leadership style capable of building strong partnerships across the organisation and with external 3rd parties A clear communicator that can engage a team around a common purpose and vision and can inspire a diverse and geographically disparate organsiation A highly analytical thinker that can make objective decisions based on data but equally is comfortable leveraging professional experience and instinct in the absence of good or complete data A driven individual with a relentless focus on delivering business outcomes through setting the bar high and building a high-performance one team culture A thoughtful but confident team player able to inspire confidence in senior stakeholders regarding judgement and measured risk taking Recruiter: Beth Eckersley Work Level: Integration Leader Closing Date: 10th May 2024 We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
May 01, 2024
Full time
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Director, Client & Distribution Change The Technology and Business Change function supports the asset management business of M&G comprising Equities, Multi-asset & Sustainability, Fixed Income, Private Markets, Research, Risk and Performance, Compliance, Global Distribution and Operations. The function works in partnership with asset management business stakeholders to create a technology and data platform and business operating mode that provides a stable operating environment and delivers capability and scale to enable great client outcomes and drive profitable growth. The Role: Within M&G Investments, we have an ambitious plan to increase net flows, improve client experience, and grow our AUM (currently £342bn). The Client & Distribution Portfolio is at the heart of this strategy, as we continue to simplify and digitise our client journey and introduce cutting edge capabilities to transform how we market, acquire, service and report to our UK and international clients. The change and technology portfolio includes the following capabilities; Strategy and Roadmap Planning responsible for setting the multi-year change and tech roadmap for the Portfolio partnering with the business Delivery and Change Management responsible for technology and change delivery of initiatives, projects and programmes ensuring efficient and controlled delivery on new or enhanced capabilities for our business Solution Architecture understanding requirements and designing scalable solution that meet business needs Business Analysis capturing detailed requirements to improve processes, data and systems to achieve business outcomes Engineering developing and maintaining software to ensure delivery of high quality, efficient and reliable technology services Quality Assurance / Testing evaluating software meets requirements and quality standards and is performant across a variety of scenarios As Director of Client & Distribution Portfolio, you will: Set direction and lead on Client Portfolio transformation strategy, creating a clear and compelling vision for the organisation that inspires and motivates and ensure communication and alignment of objectives and plans to facilitate successful delivery Lead the Client Portfolio transformation roadmap, business case development and delivery of annual and quarterly plan in support of strategic priorities set out by MGG ExCom Provide leadership of the Client Portfolio, responsible for the ongoing development of M&G client facing systems and data, simplifying the service model, improvement of processes aligned to a wider vision for this to be a differentiating capability and flawless experience for clients Leading business and technology capability delivery across the client experience value chain (marketing, sales and distribution, client service, client reporting) and X systems supporting the transformation agenda Lead and mentor programme managers, providing guidance and support through the project lifecycle Conduct portfolio reviews to assess project health, identify risks and issues and recommend improvements Provide Portfolio monthly updates / MI to senior leadership highlighting key milestones, risks and achievements Ensure technology and business change controls and governance are embedded within the Portfolio Oversight of business prioritised offshore development (MGGS, Accenture) and services provided by Group Technology Develop and maintain strong relationships with key stakeholders and meet their delivery requirements, coordinating, consolidating and prioritising demand and managing dependencies Responsible for smooth operational transition on cost transformation budget reductions for the Portfolio Lead on the optimisation of the total cost of ownership of the client facing systems and cloud services to reduce run costs enabling greater investment into new propositions and services for our clients that drive growth Build and nurture knowledge of our client facing systems and services (Salesforce, Adobe Experience, ClearWater) and vendor landscape to accelerate feasibility, design and delivery in support of business outcomes Have ownership and accountability to maintain and enhance controls to support improvement of the overall control environment and ensure great client outcomes Experience and Skills: Expert knowledge of distribution and client servicing systems, data and process and emerging trends Experience in project portfolio management including programme delivery within asset management A proven ability to influence and persuade stakeholders up to C-suite An experienced change leader, capable of creating and delivering strategic plans, coordinating and meeting demands from multiple stakeholders Experienced leading teams of direct staff, matrix staff, and strategic partners with accountability for several million £ budgets Experience of leading production support and/or technology development teams would be beneficial Experience of project management methodologies and Agile methodologies and delivery Knowledge of Salesforce, Adobe Experience Manager and Client Reporting solutions is preferred alongside and client and ABOR data and client analytics Personal attributes: An open, collaborative and adaptive leadership style capable of building strong partnerships across the organisation and with external 3rd parties A clear communicator that can engage a team around a common purpose and vision and can inspire a diverse and geographically disparate organsiation A highly analytical thinker that can make objective decisions based on data but equally is comfortable leveraging professional experience and instinct in the absence of good or complete data A driven individual with a relentless focus on delivering business outcomes through setting the bar high and building a high-performance one team culture A thoughtful but confident team player able to inspire confidence in senior stakeholders regarding judgement and measured risk taking Recruiter: Beth Eckersley Work Level: Integration Leader Closing Date: 10th May 2024 We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Nationwide Platforms are looking to seek a Business Development Manager - Construction & Infrastructure Projects for the South West area. As Business Development Manager you will be responsible for the management, development, and growth of an agreed portfolio of Major Construction & Infrastructure Projects. The role requires a strategic, commercial and a forward-thinking approach to Project Management that will deliver profitable revenue growth, both with the Main Contractor and their supply chain. Based within the Southwest region in return you will receive: Competitive Salary with OTE of 30%, Company Car or Car Allowance, 25 days annual leave plus bank holidays, Life Assurance, Auto Enrolment Pension Scheme, BUPA Health insurance. Responsibilities include To manage, retain and grow a portfolio of Major Projects that provides NWP long term, profitable market share growth and additional strategic opportunities. To deliver revenue and share of wallet targets set against each project. Identify and research significant "Major Projects" through Market Intelligence (including ABI, customer pipelines, internal knowledge sharing). Create a pipeline of opportunities and agree delivery strategy with NWP stakeholders. Create and maintain a full pipeline of specific hire and training opportunities per project and oversee the conversion of these with the relevant NWP account manager. Use information to accurately forecast future revenue streams and operational support. To achieve the agreed Major Project Manager Key Performance Indicators including Revenue, Activity and Machines on Hire. Develop, in collaboration with the associated Customer and their Project Team(s), a detailed Project Mobilisation Plan that sets specific actions to address the business objectives of both NWP and their client.and, through effective use of management techniques including diarised customer meetings to review - progress on jointly agreed actions, Key Performance Indicators (KPI's), customer satisfaction and revenue trends. Gather and present service delivery and operational KPIs to customers and ensure corrective action plans are in place to continuously improve performance. Implement effective account management techniques to include aligning key stakeholders from NWP with those of the Customer and Project Team. Individual roles and responsibilities to be defined and progress/adherence monitored. Awareness of associated customer's debt levels and provide proactive support in achieving on time payments. Maintain a pipeline of all opportunities and share this with the NWP Regional Stakeholders. Maintain and update SalesForce, (in-line with Company Compliance) and individual Project Mobilisation Plans for each target project. Work with regional NWP's teams to agree and deliver an effective sales approach and service support. These aspects must be measurable. Understand the impact of each commercial agreement in place or being bid, considering all aspects of NWP's business. To create value adding "Managed Service" partnerships that provide market leading solutions to Strategic Clients across all aspects of the Major Projects. The agreements should always incorporate continuous improvement and be flexible to meet the ever-changing customer needs. The value added through this service must achieve improvements in hire rates, NWPs share of wallet and ultimately the mandatory use of NWP. Create strategic partnerships with likeminded "Safety & Sustainability" driven clients that offer companywide long-term opportunities. Develop an in-depth knowledge of the associated sector to the Major Project (as an example Warehouse and Distribution and Nuclear New Build) and individual customer(s). Fully understand current and future sector requirements and use this knowledge to steer NWP to develop relevant added value products and services (including Sustainability, Safety, Environment). Provide NWP detail of future product and service requirements based on customers corporate objectives, legislation and build type. This will used to support NWPs areas of future investment. The ideal candidate will have/be A minimum of 5 year's experience in working "Strategic Account" level, with a successful track record of growth and retention. Consultative and strategic selling experience with a proven record of exceeding sales targets. Financially and commercially astute with a proven ability to develop effective proposals and strategies that win profitable business. Strong negotiation and communication and presentation skills. Results driven, responsive, passionate, and persistent. Confident, ambitious and willing to take initiative. IT literacy including: Microsoft Office suite and knowledge of CRM systems, (preferably ). Holds gravitas and builds strong, long term relationships with key decision makers that achieve jointly agreed objectives through shared actions. Part of the Loxam Group, Nationwide Platforms is the UK's largest powered access specialist with a fleet of 13,500 machines operating from a network of 32 depots. With a workforce of more than 900 employees and 25 years' experience in working at height, it has unprecedented knowledge on the widest range of access platforms as well as expertise on specific product, site and working at height challenges. JBRP1_UKTJ
May 01, 2024
Full time
Nationwide Platforms are looking to seek a Business Development Manager - Construction & Infrastructure Projects for the South West area. As Business Development Manager you will be responsible for the management, development, and growth of an agreed portfolio of Major Construction & Infrastructure Projects. The role requires a strategic, commercial and a forward-thinking approach to Project Management that will deliver profitable revenue growth, both with the Main Contractor and their supply chain. Based within the Southwest region in return you will receive: Competitive Salary with OTE of 30%, Company Car or Car Allowance, 25 days annual leave plus bank holidays, Life Assurance, Auto Enrolment Pension Scheme, BUPA Health insurance. Responsibilities include To manage, retain and grow a portfolio of Major Projects that provides NWP long term, profitable market share growth and additional strategic opportunities. To deliver revenue and share of wallet targets set against each project. Identify and research significant "Major Projects" through Market Intelligence (including ABI, customer pipelines, internal knowledge sharing). Create a pipeline of opportunities and agree delivery strategy with NWP stakeholders. Create and maintain a full pipeline of specific hire and training opportunities per project and oversee the conversion of these with the relevant NWP account manager. Use information to accurately forecast future revenue streams and operational support. To achieve the agreed Major Project Manager Key Performance Indicators including Revenue, Activity and Machines on Hire. Develop, in collaboration with the associated Customer and their Project Team(s), a detailed Project Mobilisation Plan that sets specific actions to address the business objectives of both NWP and their client.and, through effective use of management techniques including diarised customer meetings to review - progress on jointly agreed actions, Key Performance Indicators (KPI's), customer satisfaction and revenue trends. Gather and present service delivery and operational KPIs to customers and ensure corrective action plans are in place to continuously improve performance. Implement effective account management techniques to include aligning key stakeholders from NWP with those of the Customer and Project Team. Individual roles and responsibilities to be defined and progress/adherence monitored. Awareness of associated customer's debt levels and provide proactive support in achieving on time payments. Maintain a pipeline of all opportunities and share this with the NWP Regional Stakeholders. Maintain and update SalesForce, (in-line with Company Compliance) and individual Project Mobilisation Plans for each target project. Work with regional NWP's teams to agree and deliver an effective sales approach and service support. These aspects must be measurable. Understand the impact of each commercial agreement in place or being bid, considering all aspects of NWP's business. To create value adding "Managed Service" partnerships that provide market leading solutions to Strategic Clients across all aspects of the Major Projects. The agreements should always incorporate continuous improvement and be flexible to meet the ever-changing customer needs. The value added through this service must achieve improvements in hire rates, NWPs share of wallet and ultimately the mandatory use of NWP. Create strategic partnerships with likeminded "Safety & Sustainability" driven clients that offer companywide long-term opportunities. Develop an in-depth knowledge of the associated sector to the Major Project (as an example Warehouse and Distribution and Nuclear New Build) and individual customer(s). Fully understand current and future sector requirements and use this knowledge to steer NWP to develop relevant added value products and services (including Sustainability, Safety, Environment). Provide NWP detail of future product and service requirements based on customers corporate objectives, legislation and build type. This will used to support NWPs areas of future investment. The ideal candidate will have/be A minimum of 5 year's experience in working "Strategic Account" level, with a successful track record of growth and retention. Consultative and strategic selling experience with a proven record of exceeding sales targets. Financially and commercially astute with a proven ability to develop effective proposals and strategies that win profitable business. Strong negotiation and communication and presentation skills. Results driven, responsive, passionate, and persistent. Confident, ambitious and willing to take initiative. IT literacy including: Microsoft Office suite and knowledge of CRM systems, (preferably ). Holds gravitas and builds strong, long term relationships with key decision makers that achieve jointly agreed objectives through shared actions. Part of the Loxam Group, Nationwide Platforms is the UK's largest powered access specialist with a fleet of 13,500 machines operating from a network of 32 depots. With a workforce of more than 900 employees and 25 years' experience in working at height, it has unprecedented knowledge on the widest range of access platforms as well as expertise on specific product, site and working at height challenges. JBRP1_UKTJ
You will be working within a team that raises institutional capital for private funds. You will have the ability to showcase your success through collaboration, ownership, and innovation. You will be a part of a fast-paced environment which will expose you to all aspects of the Real Estate's business on a global scale. You will develop expertise in emerging trends and practices within Real Estate and engage with industry professionals and institutional investors to assess diligence investment opportunities and funds. What you can expect As a Senior Associate, you will be supporting the Head of EMEA for Business Development, as well as collaborating with the wider team. Your responsibilities will include: Marketing Materials Creating and maintaining marketing materials, including investment summaries, presentations, questionnaires, etc. Developing compelling and detailed content for pitch books, including company overviews, investment thesis, market analysis and financial projections Tailoring pitch book content and messaging to the specific needs and preferences of target investors, considering their investment criteria and interests Conducting thorough reviews and quality assurance checks to ensure the accuracy, completeness, and compliance of pitch book content with regulatory requirements and company standards Ensuring marketing materials and all materials being released to clients are reviewed by portfolio managers, client services, and compliance/legal, so that they are up-to-date, accurate and consistent with the Company's policies, approved templates and standards Have a very good understanding of the firm's investment philosophy and process and of the performance of specific funds Administrative Support Providing administrative support to the business development team, including managing client databases, tracking leads, and preparing fund opportunity reports Maintaining accurate and up-to-date records of business development activities, contacts, and leads in the CRM system (Salesforce) Utilizing Salesforce to track the progress of business opportunities through the sales pipeline. This includes logging communication activities and monitoring the status of deals to ensure timely action and progress. Monitoring a busy inbox and responding to queries from clients in a tactful and timely manner Coordinating meetings, appointments, and follow-up activities with clients and partners on behalf of business development representatives Distributing fund marketing materials to clients on behalf of business development representatives Managing internal approval documentation with regards to initiating a new fund Roadshow Planning Coordinating the planning and logistics of roadshow events Assisting in the organisation of road shows and work with the marketing teams to create presentation materials, pitch decks, handouts, and other collateral to be used during the roadshow Oversee the smooth execution of roadshow events, managing event staff, overseeing logistics, troubleshooting issues, and ensuring a positive experience for all attendees Client Due Diligence Coordinating client due diligence visits and corresponding materials Responding to client questionnaires and due diligence requests Servicing client requests and responding to client inquiries with discretion and technical detail Collaborate with other departments, such as legal, compliance, risk management, to ensure alignment and consistency in due diligence processes and procedures What you will bring Strong written and oral communication skills Ability to work under pressure in a fast-paced environment and can prioritise work Fluent in English (Additional EU language skills would be highly beneficial) Real Estate and/or private funds experience Accounting and/or Real Estate knowledge preferred and/or experience in the Finance Sector Ability to collaborate and work within teams Self-starter and able to work independently Strong work ethic and focused on outcomes Experience working with Salesforce Effective project management skills to collaborate with various internal teams and coordinate efforts to ensure alignment in achieving common goals High degree of initiative and results-orientation Circa 4 years' experience in relevant sales support, marketing and/or portfolio management experience Proficient use of technology applications through suite of Office 360 applications. What will set you apart Bachelors' degree Experience in international markets We know not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role. eFCSoSe
May 01, 2024
Full time
You will be working within a team that raises institutional capital for private funds. You will have the ability to showcase your success through collaboration, ownership, and innovation. You will be a part of a fast-paced environment which will expose you to all aspects of the Real Estate's business on a global scale. You will develop expertise in emerging trends and practices within Real Estate and engage with industry professionals and institutional investors to assess diligence investment opportunities and funds. What you can expect As a Senior Associate, you will be supporting the Head of EMEA for Business Development, as well as collaborating with the wider team. Your responsibilities will include: Marketing Materials Creating and maintaining marketing materials, including investment summaries, presentations, questionnaires, etc. Developing compelling and detailed content for pitch books, including company overviews, investment thesis, market analysis and financial projections Tailoring pitch book content and messaging to the specific needs and preferences of target investors, considering their investment criteria and interests Conducting thorough reviews and quality assurance checks to ensure the accuracy, completeness, and compliance of pitch book content with regulatory requirements and company standards Ensuring marketing materials and all materials being released to clients are reviewed by portfolio managers, client services, and compliance/legal, so that they are up-to-date, accurate and consistent with the Company's policies, approved templates and standards Have a very good understanding of the firm's investment philosophy and process and of the performance of specific funds Administrative Support Providing administrative support to the business development team, including managing client databases, tracking leads, and preparing fund opportunity reports Maintaining accurate and up-to-date records of business development activities, contacts, and leads in the CRM system (Salesforce) Utilizing Salesforce to track the progress of business opportunities through the sales pipeline. This includes logging communication activities and monitoring the status of deals to ensure timely action and progress. Monitoring a busy inbox and responding to queries from clients in a tactful and timely manner Coordinating meetings, appointments, and follow-up activities with clients and partners on behalf of business development representatives Distributing fund marketing materials to clients on behalf of business development representatives Managing internal approval documentation with regards to initiating a new fund Roadshow Planning Coordinating the planning and logistics of roadshow events Assisting in the organisation of road shows and work with the marketing teams to create presentation materials, pitch decks, handouts, and other collateral to be used during the roadshow Oversee the smooth execution of roadshow events, managing event staff, overseeing logistics, troubleshooting issues, and ensuring a positive experience for all attendees Client Due Diligence Coordinating client due diligence visits and corresponding materials Responding to client questionnaires and due diligence requests Servicing client requests and responding to client inquiries with discretion and technical detail Collaborate with other departments, such as legal, compliance, risk management, to ensure alignment and consistency in due diligence processes and procedures What you will bring Strong written and oral communication skills Ability to work under pressure in a fast-paced environment and can prioritise work Fluent in English (Additional EU language skills would be highly beneficial) Real Estate and/or private funds experience Accounting and/or Real Estate knowledge preferred and/or experience in the Finance Sector Ability to collaborate and work within teams Self-starter and able to work independently Strong work ethic and focused on outcomes Experience working with Salesforce Effective project management skills to collaborate with various internal teams and coordinate efforts to ensure alignment in achieving common goals High degree of initiative and results-orientation Circa 4 years' experience in relevant sales support, marketing and/or portfolio management experience Proficient use of technology applications through suite of Office 360 applications. What will set you apart Bachelors' degree Experience in international markets We know not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role. eFCSoSe
Customer Services Technology Administrator 12 month initial contract Rate: £17.39/hr Umbrella (inside IR35) Solihull (hybrid working: 3 days per week on site minimum) As a Customer Services Technology Administrator, you will support various Customer Service and Portfolio managers through developing automation processes in Oracle and Salesforce to support the overall customer services management, accounts receivable management and end of lease term efforts. In your first week in this Customer Services Technology Administrator role, you can expect to: Identify and gather requirements from users and stakeholders, supporting with projects Support the workload for the team and become a small project owner for the automated systems Manage Salesforce configuration changes, including flow, fields, page layouts, record types, custom settings, dashboards, and reports Perform user training and create training materials. Help users with support tickets, following through to resolution. Manage and manipulate data using Excel spreadsheets, generating reports and analysing data as required. To apply for this Customer Services Technology Administrator role, your soft skills, expertise and experience should include: Data analysis skills Hands-on administration experience Collaborative attitude with the ability to focus on team projects Good presentation skills to present findings Strong communication and time management skills - ability to liaise with users and enjoy learning new business processes to translate them into technical solutions Salesforce product knowledge & use of Power BI (desirable) Microsoft packages basic skills, intermediate Excel experience An understanding of banking applications to implement best practices for Direct Debits Please reach out to our friendly and welcoming team today to apply and register your interest for this contract hybrid Customer Services Technology Administrator position. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 01, 2024
Full time
Customer Services Technology Administrator 12 month initial contract Rate: £17.39/hr Umbrella (inside IR35) Solihull (hybrid working: 3 days per week on site minimum) As a Customer Services Technology Administrator, you will support various Customer Service and Portfolio managers through developing automation processes in Oracle and Salesforce to support the overall customer services management, accounts receivable management and end of lease term efforts. In your first week in this Customer Services Technology Administrator role, you can expect to: Identify and gather requirements from users and stakeholders, supporting with projects Support the workload for the team and become a small project owner for the automated systems Manage Salesforce configuration changes, including flow, fields, page layouts, record types, custom settings, dashboards, and reports Perform user training and create training materials. Help users with support tickets, following through to resolution. Manage and manipulate data using Excel spreadsheets, generating reports and analysing data as required. To apply for this Customer Services Technology Administrator role, your soft skills, expertise and experience should include: Data analysis skills Hands-on administration experience Collaborative attitude with the ability to focus on team projects Good presentation skills to present findings Strong communication and time management skills - ability to liaise with users and enjoy learning new business processes to translate them into technical solutions Salesforce product knowledge & use of Power BI (desirable) Microsoft packages basic skills, intermediate Excel experience An understanding of banking applications to implement best practices for Direct Debits Please reach out to our friendly and welcoming team today to apply and register your interest for this contract hybrid Customer Services Technology Administrator position. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Lead UX/UI Web Designer Location: Uxbridge, London, UK (Hybrid working) About the company: My client is a luxury consumer goods company, who are committed to delivering exceptional customer experiences through their digital platforms. As part of their ongoing growth, they are seeking a talented Lead UX/UI Web Designer to join their dynamic team. Role Summary: As the Lead UX/UI Web Designer, you will spearhead the design efforts across our web platforms, collaborating closely with the Senior Manager for Ecommerce and Customer Experience, as well as various teams within International Marketing. Your primary focus will be on delivering outstanding user experiences, optimising conversions, and ensuring brand consistency across all digital touchpoints. Key Responsibilities: Designing responsive websites, landing pages, and digital assets tailored for optimal user experiences. Crafting user journeys and conversion paths through wireframing and prototyping. Collaborating with cross-functional teams to conceptualise and execute design solutions. Mentoring and supporting junior members of the UX design team. Conducting competitive analysis and identifying areas for improvement. Adhering to design standards, guidelines, and best practices. Skills and Experience Required: 5+ years of experience in UX/UI design, preferably within the luxury consumer goods industry. Proficiency in Adobe XD, Figma, or Sketch for wireframing and prototyping. Strong understanding of user experience principles and best practices. Experience working on e-commerce websites and familiarity with SEO fundamentals. Excellent communication and presentation skills. Previous experience with people management or a strong inclination towards it. Ability to thrive in a fast-paced environment and deliver under pressure. Qualifications: A strong portfolio showcasing your design expertise and past projects. Bachelor's degree in Design, Computer Science, or related field. Familiarity with HTML, CSS, and JavaScript is a plus. Experience with Salesforce is desirable but not mandatory. Benefits include: Salary - £55,000pa Performance Bonus - 10% Holiday Allowance - 25 days pa pro-rata, incrementally increasing by one from the second full year of service up to a maximum of 30 days pa Group Personal Pension - employer contributions 4% and employee contributions 4% Group Life Assurance - 3 x annual salary Private Medical Insurance - available to opt in as a benefit in kind Work Environment: Based in Uxbridge, London, our office offers excellent access to public transport or provided parking. With a hybrid working model, with three days in the office and two days remote, providing flexibility while ensuring collaboration and teamwork. Occasional travel may be required to liaise with their international subsidiaries.
May 01, 2024
Full time
Lead UX/UI Web Designer Location: Uxbridge, London, UK (Hybrid working) About the company: My client is a luxury consumer goods company, who are committed to delivering exceptional customer experiences through their digital platforms. As part of their ongoing growth, they are seeking a talented Lead UX/UI Web Designer to join their dynamic team. Role Summary: As the Lead UX/UI Web Designer, you will spearhead the design efforts across our web platforms, collaborating closely with the Senior Manager for Ecommerce and Customer Experience, as well as various teams within International Marketing. Your primary focus will be on delivering outstanding user experiences, optimising conversions, and ensuring brand consistency across all digital touchpoints. Key Responsibilities: Designing responsive websites, landing pages, and digital assets tailored for optimal user experiences. Crafting user journeys and conversion paths through wireframing and prototyping. Collaborating with cross-functional teams to conceptualise and execute design solutions. Mentoring and supporting junior members of the UX design team. Conducting competitive analysis and identifying areas for improvement. Adhering to design standards, guidelines, and best practices. Skills and Experience Required: 5+ years of experience in UX/UI design, preferably within the luxury consumer goods industry. Proficiency in Adobe XD, Figma, or Sketch for wireframing and prototyping. Strong understanding of user experience principles and best practices. Experience working on e-commerce websites and familiarity with SEO fundamentals. Excellent communication and presentation skills. Previous experience with people management or a strong inclination towards it. Ability to thrive in a fast-paced environment and deliver under pressure. Qualifications: A strong portfolio showcasing your design expertise and past projects. Bachelor's degree in Design, Computer Science, or related field. Familiarity with HTML, CSS, and JavaScript is a plus. Experience with Salesforce is desirable but not mandatory. Benefits include: Salary - £55,000pa Performance Bonus - 10% Holiday Allowance - 25 days pa pro-rata, incrementally increasing by one from the second full year of service up to a maximum of 30 days pa Group Personal Pension - employer contributions 4% and employee contributions 4% Group Life Assurance - 3 x annual salary Private Medical Insurance - available to opt in as a benefit in kind Work Environment: Based in Uxbridge, London, our office offers excellent access to public transport or provided parking. With a hybrid working model, with three days in the office and two days remote, providing flexibility while ensuring collaboration and teamwork. Occasional travel may be required to liaise with their international subsidiaries.
Implementation Analyst needed to join our team on a permanent basis. The opportunity: VML Enterprise Solutions Digital Intelligence team continues to grow at pace and following a hugely successful year we are now looking for a Implementation Analyst to help us deliver Digital Analytics implementations for some of Europe's leading brands. You will be responsible for the setup, configuration and ongoing maintenance of analytics tracking using Tag Management Systems (TMS) such as Google Tag Manager and Tealium. What you'll be doing: You'll be working closely with our project teams to support the configuration of analytics tagging on various eCommerce platforms. This will involve understanding client reporting requirements and developing clear and accurate Solution Design Reference (SDR) documents that outline how you will capture the data needed. You will then utilise Tag Management Systems (TMS) to configure and QA analytics and marketing tags and work closely with our development teams to build dataLayers capable of servicing multiple data services. What we want from you Extensive experience working as a Implementation Analyst / Data Collection Analyst or similar, ideally in an eCommerce environment. A proven track record of delivering analytics implementation projects for B2C and/or B2B organisations. Advanced practical knowledge of Tag Management Systems (TMS), ideally including Google Tag Manager and Tealium Practical knowledge of Analytics tools such as Google Analytics, Firebase and Adobe Analytics Advanced practical knowledge of HTML and JavaScript Advanced practical knowledge of testing and debugging analytics web and app implementations using a variety of tools. Experience working with senior stakeholders. Effective time management Highly proficiently in MS Word, PowerPoint and Excel Experience implementing and working with A/B testing tools is a plus. Experience working with tools such as Google BigQuery is a plus. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction. VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram,?LinkedIn, and?X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
May 01, 2024
Full time
Implementation Analyst needed to join our team on a permanent basis. The opportunity: VML Enterprise Solutions Digital Intelligence team continues to grow at pace and following a hugely successful year we are now looking for a Implementation Analyst to help us deliver Digital Analytics implementations for some of Europe's leading brands. You will be responsible for the setup, configuration and ongoing maintenance of analytics tracking using Tag Management Systems (TMS) such as Google Tag Manager and Tealium. What you'll be doing: You'll be working closely with our project teams to support the configuration of analytics tagging on various eCommerce platforms. This will involve understanding client reporting requirements and developing clear and accurate Solution Design Reference (SDR) documents that outline how you will capture the data needed. You will then utilise Tag Management Systems (TMS) to configure and QA analytics and marketing tags and work closely with our development teams to build dataLayers capable of servicing multiple data services. What we want from you Extensive experience working as a Implementation Analyst / Data Collection Analyst or similar, ideally in an eCommerce environment. A proven track record of delivering analytics implementation projects for B2C and/or B2B organisations. Advanced practical knowledge of Tag Management Systems (TMS), ideally including Google Tag Manager and Tealium Practical knowledge of Analytics tools such as Google Analytics, Firebase and Adobe Analytics Advanced practical knowledge of HTML and JavaScript Advanced practical knowledge of testing and debugging analytics web and app implementations using a variety of tools. Experience working with senior stakeholders. Effective time management Highly proficiently in MS Word, PowerPoint and Excel Experience implementing and working with A/B testing tools is a plus. Experience working with tools such as Google BigQuery is a plus. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction. VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram,?LinkedIn, and?X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
May 01, 2024
Full time
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
Specification Sales Manager Roofing Job Title: Specification Sales Manager Roofing Industry Sector: Refurbishment, Roofing, Roof Tiles, Flat Roofing, Pitched Roofing, Lightweight Roof Tiles, Vertical Cladding, Panels, Facades, Cladding, Architects, Local Authorities, Housing Associations, Local Councils, Roofing Contractors, House Builders Area to be covered: South East & Anglia Remuneration: £50,000 Basic Neg. £80,000+ uncapped OTE Benefits: Fully Expensed Hybrid 5 Series BMW or equivalent or £600 per month car allowance & Full Benefits The role of the Specification Sales Manager Roofing will involve: Field sales role, selling a manufactured range of lightweight roof tiles, roofing systems, metal tiles and steel frame Majority of your sales time will be spent influencing / generating specification with asset managers and surveyors within local authorities, councils and housing associations for refurbishment projects The remaining portion of your time will be spent selling to and managing project through with roofing contractors and installers Inheriting an achieve which will achieve £1m+ turnover this year 50% of your time account managing an existing project bank, 50% prospecting for new business Utilising Glenigan and Sage CRM system and dedicated telesales resource who will assist with appointing RIBA approved and standard CPD presentations Average order values will range from £10k - £250k+ depending on size and scope Projects include schools, housing, garages, flat to pitch conversions, hospitals, prisons, modular or non-traditional pre-fabricated housing etc. The ideal applicant will be a Specification Sales Manager Roofing with: Must have sold technical related roofing products such as: roof tiles, light weight roofing tiles, cladding, insulation, steel frames, facades, wall panelling, building envelope systems, flat to pitch solutions etc. Must understand the specification sales lifecycle and sold to architects, local authorities, councils or housing associations Experience working with roofing contractors and installers on refurbishment projects preferred Ideally have contacts within local authorities/ housing associations Proactive nature, happy to get on the phone when required Strong territory management field sales experience CRM / IT proficient, ideally used Salesforce CRM Comfortable with a niche brand, preferably not from a big brand/ household name High level of ability in terms of numeracy, IT capability, communication & organisational skills Mitchell Maguire is a specialist construction field sales recruitment consultancy, dealing exclusively with construction field sales jobs, construction field sales vacancies and specification field sales positions within: Refurbishment, Roofing, Roof Tiles, Flat Roofing, Pitched Roofing, Lightweight Roof Tiles, Vertical Cladding, Panels, Facades, Cladding, Architects, Local Authorities, Housing Associations, Local Councils, Roofing Contractors, House Builders JBRP1_UKTJ
May 01, 2024
Full time
Specification Sales Manager Roofing Job Title: Specification Sales Manager Roofing Industry Sector: Refurbishment, Roofing, Roof Tiles, Flat Roofing, Pitched Roofing, Lightweight Roof Tiles, Vertical Cladding, Panels, Facades, Cladding, Architects, Local Authorities, Housing Associations, Local Councils, Roofing Contractors, House Builders Area to be covered: South East & Anglia Remuneration: £50,000 Basic Neg. £80,000+ uncapped OTE Benefits: Fully Expensed Hybrid 5 Series BMW or equivalent or £600 per month car allowance & Full Benefits The role of the Specification Sales Manager Roofing will involve: Field sales role, selling a manufactured range of lightweight roof tiles, roofing systems, metal tiles and steel frame Majority of your sales time will be spent influencing / generating specification with asset managers and surveyors within local authorities, councils and housing associations for refurbishment projects The remaining portion of your time will be spent selling to and managing project through with roofing contractors and installers Inheriting an achieve which will achieve £1m+ turnover this year 50% of your time account managing an existing project bank, 50% prospecting for new business Utilising Glenigan and Sage CRM system and dedicated telesales resource who will assist with appointing RIBA approved and standard CPD presentations Average order values will range from £10k - £250k+ depending on size and scope Projects include schools, housing, garages, flat to pitch conversions, hospitals, prisons, modular or non-traditional pre-fabricated housing etc. The ideal applicant will be a Specification Sales Manager Roofing with: Must have sold technical related roofing products such as: roof tiles, light weight roofing tiles, cladding, insulation, steel frames, facades, wall panelling, building envelope systems, flat to pitch solutions etc. Must understand the specification sales lifecycle and sold to architects, local authorities, councils or housing associations Experience working with roofing contractors and installers on refurbishment projects preferred Ideally have contacts within local authorities/ housing associations Proactive nature, happy to get on the phone when required Strong territory management field sales experience CRM / IT proficient, ideally used Salesforce CRM Comfortable with a niche brand, preferably not from a big brand/ household name High level of ability in terms of numeracy, IT capability, communication & organisational skills Mitchell Maguire is a specialist construction field sales recruitment consultancy, dealing exclusively with construction field sales jobs, construction field sales vacancies and specification field sales positions within: Refurbishment, Roofing, Roof Tiles, Flat Roofing, Pitched Roofing, Lightweight Roof Tiles, Vertical Cladding, Panels, Facades, Cladding, Architects, Local Authorities, Housing Associations, Local Councils, Roofing Contractors, House Builders JBRP1_UKTJ
MSite has an exciting opportunity for a Sales Administrator to join our Team working Liverpool . You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £25,000 - £27,000 per annum DOE plus benefits. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world's most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services. From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. About the role: As a Sales Administrator it is your responsibility to support the customer journey, actively supporting Account Managers by reducing their administration overhead. You must ensure clear communication between key external and internal contacts. The role requires new customer qualification, ensuring key information is captured, that any follow-up information sourced, with the correct processing undertaken - either passing the opportunity to Sales or providing direct quotations. Key responsibilities also extend to supporting the Account Managers with Pipeline Management, Forecasting, quotations, processing purchase orders, project handovers and general customer management ensuring that responses are provided in a timely manner. The Sales Administrator should seek to proactively manage processes ensuring that best practices are followed and strive to provide customer excellence at all times and at every touch point. Key responsibilities as our Sales Administrator: Providing support in managing the Salesforce (CRM) accounts for the Account Managers, this will include preparing quotes, processing POs, handovers, pipeline management, and forecasting Responding to in-bound customer opportunities - capturing essential customer requirements, and chasing for information from customers to ensure accurate qualification can take place In line with process following qualification escalating opportunities to Sales ensuring comprehensive handover of requirement, or to undertake proposal directly in line with customers stated requirements Pro-actively following-up on all leads submitted to ensure the client is in receipt of the proposal, to ascertain interest and obtain feedback Providing proactive administrative support e.g. document preparation, travel bookings, etc. Providing exceptional customer service on behalf of the Account Managers when requesting pipeline updates and dealing with customer queries Reviewing of internal reports from e.g. Data Team, Finance Team etc Arranging internal Account Meetings, collating data, coordinating with other departments, attending meetings, taking minutes, capturing, and distributing of actions Representing Account Managers in internal meetings when the Account Manager is unavailable due to site visits or annual leave Providing ad hoc support to Sales Administration Manager Our ideal Sales Administrator will have: Proven experience in a Sales Administration or PA role Prior use of Salesforce CRM package or similar Strong Excel skills including creating tables/pivot tables Proven experience in Pipeline Management/Forecasting Enthusiastic, energetic and proactive approach Customer centricity and responsiveness Confident communicator Outgoing and friendly. Good at building relationships with customers and colleagues at all levels Excellent organisation/prioritisation skills with a varied and diverse workload Ability to produce accurate work to tight deadlines Good eye for detail Self-motivated and resilient Professional, discreet and confidential approach to all activities Methodical / logical approach to tasks Flexible and adaptable Must be comfortable in making phone calls and engaging customers If you feel you have the necessary skills and experience to be successful in this Sales Administrator role click 'apply' today. We'd love to hear from you!
May 01, 2024
Full time
MSite has an exciting opportunity for a Sales Administrator to join our Team working Liverpool . You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £25,000 - £27,000 per annum DOE plus benefits. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world's most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services. From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. About the role: As a Sales Administrator it is your responsibility to support the customer journey, actively supporting Account Managers by reducing their administration overhead. You must ensure clear communication between key external and internal contacts. The role requires new customer qualification, ensuring key information is captured, that any follow-up information sourced, with the correct processing undertaken - either passing the opportunity to Sales or providing direct quotations. Key responsibilities also extend to supporting the Account Managers with Pipeline Management, Forecasting, quotations, processing purchase orders, project handovers and general customer management ensuring that responses are provided in a timely manner. The Sales Administrator should seek to proactively manage processes ensuring that best practices are followed and strive to provide customer excellence at all times and at every touch point. Key responsibilities as our Sales Administrator: Providing support in managing the Salesforce (CRM) accounts for the Account Managers, this will include preparing quotes, processing POs, handovers, pipeline management, and forecasting Responding to in-bound customer opportunities - capturing essential customer requirements, and chasing for information from customers to ensure accurate qualification can take place In line with process following qualification escalating opportunities to Sales ensuring comprehensive handover of requirement, or to undertake proposal directly in line with customers stated requirements Pro-actively following-up on all leads submitted to ensure the client is in receipt of the proposal, to ascertain interest and obtain feedback Providing proactive administrative support e.g. document preparation, travel bookings, etc. Providing exceptional customer service on behalf of the Account Managers when requesting pipeline updates and dealing with customer queries Reviewing of internal reports from e.g. Data Team, Finance Team etc Arranging internal Account Meetings, collating data, coordinating with other departments, attending meetings, taking minutes, capturing, and distributing of actions Representing Account Managers in internal meetings when the Account Manager is unavailable due to site visits or annual leave Providing ad hoc support to Sales Administration Manager Our ideal Sales Administrator will have: Proven experience in a Sales Administration or PA role Prior use of Salesforce CRM package or similar Strong Excel skills including creating tables/pivot tables Proven experience in Pipeline Management/Forecasting Enthusiastic, energetic and proactive approach Customer centricity and responsiveness Confident communicator Outgoing and friendly. Good at building relationships with customers and colleagues at all levels Excellent organisation/prioritisation skills with a varied and diverse workload Ability to produce accurate work to tight deadlines Good eye for detail Self-motivated and resilient Professional, discreet and confidential approach to all activities Methodical / logical approach to tasks Flexible and adaptable Must be comfortable in making phone calls and engaging customers If you feel you have the necessary skills and experience to be successful in this Sales Administrator role click 'apply' today. We'd love to hear from you!
£65,000 per annumBradford (Hybrid) 12 Months FTCYour new role Working for one of the UKs largest telecoms operators, you will join the organisation at a time of incredible transformation. You will be required to establish a market-leading service management capability to serve a key customer account. Day to day, you will establish the team, resources, systems, processes, reporting and KPIs. The outputs will support the achievement of SLAs, KPIs and commitments of the contractual agreement. Ensuring Your Success You will have demonstrable experience of delivery customer-facing transition projects, with experience in Service Now, Salesforce, Cisco ISE and SolarWinds. Strong knowledge of the telecoms industry is high desirable. You will be a leader with excellent management skills and have the ability to project manage, interpret and report on data, manage SLA & KPIs. Commercial awareness and stakeholder management is also essential. In Return Other than a competitive package (salary and benefits), you will be working within a high performing team on an incredibly exciting programme of transformation.
May 01, 2024
Full time
£65,000 per annumBradford (Hybrid) 12 Months FTCYour new role Working for one of the UKs largest telecoms operators, you will join the organisation at a time of incredible transformation. You will be required to establish a market-leading service management capability to serve a key customer account. Day to day, you will establish the team, resources, systems, processes, reporting and KPIs. The outputs will support the achievement of SLAs, KPIs and commitments of the contractual agreement. Ensuring Your Success You will have demonstrable experience of delivery customer-facing transition projects, with experience in Service Now, Salesforce, Cisco ISE and SolarWinds. Strong knowledge of the telecoms industry is high desirable. You will be a leader with excellent management skills and have the ability to project manage, interpret and report on data, manage SLA & KPIs. Commercial awareness and stakeholder management is also essential. In Return Other than a competitive package (salary and benefits), you will be working within a high performing team on an incredibly exciting programme of transformation.