Export Customer Experience Executive Office Based - Solihull £30,000 per annum Hours of work: 37.5 Our client is a leading provider of life safety products/services with a global presence. They are committed to excellence and strive to deliver exceptional customer experiences to their international partners. Position Overview: The Customer Experience Executive Export plays a pivotal role in providing world-class customer service to their international partners. You will be responsible for managing enquiries, quotations, and orders for international territories with professionalism and efficiency. This role requires strong communication skills to liaise effectively with internal teams and external partners, ensuring smooth coordination throughout the order process. Key Responsibilities: Manage orders from start to end of the process Manage enquiries from international partners promptly and professionally, addressing their needs and queries with precision. Prepare and deliver partner quotations to a high standard, ensuring accuracy and completeness. Follow up on partner quotations in a timely manner to facilitate decision-making and order processing. Process international orders accurately and efficiently, coordinating with internal teams to ensure smooth execution. Maintain regular communication with internal teams, particularly Operations, to facilitate seamless order fulfillment and resolve any issues promptly. Liaise with international partners to ensure their expectations are met and provide updates on order status as needed. Collaborate with the Head of Export to onboard new partners effectively, providing support and guidance throughout the process. Qualifications: Strong communication skills, both verbal and written, with the ability to interact confidently with internal teams and external partners. Excellent organizational skills and attention to detail to manage enquiries, quotations, and orders effectively. Ability to work collaboratively in a fast-paced environment, prioritizing tasks and meeting deadlines. Proficiency in Microsoft Office and CRM software for managing customer interactions and order processing. Previous experience in customer service, sales support, or export operations is preferred. Knowledge of international trade regulations and logistics processes is an advantage. Business Administration, International Business, or related field is desirable. Benefits: 25 days holidays plus Bank Holidays Birthday Day off Christmas shutdown Annual leave buy and sell scheme Company sick pay after probation period Pension salary sacrifice scheme Life Assurance after 12 months Progression and Growth Active social committee Do you have the required skill set and knowledge? If you are looking for your next career move and have the relevant skills, apply NOW!
May 02, 2024
Full time
Export Customer Experience Executive Office Based - Solihull £30,000 per annum Hours of work: 37.5 Our client is a leading provider of life safety products/services with a global presence. They are committed to excellence and strive to deliver exceptional customer experiences to their international partners. Position Overview: The Customer Experience Executive Export plays a pivotal role in providing world-class customer service to their international partners. You will be responsible for managing enquiries, quotations, and orders for international territories with professionalism and efficiency. This role requires strong communication skills to liaise effectively with internal teams and external partners, ensuring smooth coordination throughout the order process. Key Responsibilities: Manage orders from start to end of the process Manage enquiries from international partners promptly and professionally, addressing their needs and queries with precision. Prepare and deliver partner quotations to a high standard, ensuring accuracy and completeness. Follow up on partner quotations in a timely manner to facilitate decision-making and order processing. Process international orders accurately and efficiently, coordinating with internal teams to ensure smooth execution. Maintain regular communication with internal teams, particularly Operations, to facilitate seamless order fulfillment and resolve any issues promptly. Liaise with international partners to ensure their expectations are met and provide updates on order status as needed. Collaborate with the Head of Export to onboard new partners effectively, providing support and guidance throughout the process. Qualifications: Strong communication skills, both verbal and written, with the ability to interact confidently with internal teams and external partners. Excellent organizational skills and attention to detail to manage enquiries, quotations, and orders effectively. Ability to work collaboratively in a fast-paced environment, prioritizing tasks and meeting deadlines. Proficiency in Microsoft Office and CRM software for managing customer interactions and order processing. Previous experience in customer service, sales support, or export operations is preferred. Knowledge of international trade regulations and logistics processes is an advantage. Business Administration, International Business, or related field is desirable. Benefits: 25 days holidays plus Bank Holidays Birthday Day off Christmas shutdown Annual leave buy and sell scheme Company sick pay after probation period Pension salary sacrifice scheme Life Assurance after 12 months Progression and Growth Active social committee Do you have the required skill set and knowledge? If you are looking for your next career move and have the relevant skills, apply NOW!
Head of Sales and Marketing (Partnership Development) Hours: Part time/Full time (minimum 4 days per week) Location: Hybrid/London (office move within London due in June 2024), with minimum two days per week in the office during term time. We would consider reduced office days for a successful candidate based in one of our target regions across the north and midlands. Travel throughout England is a requirement of this role. Contract: Permanent Benefits: 25 days annual leave, bank holidays and up to 3 days Christmas leave Employer-matched Royal London Pension Plan of up to 5% of basic salary Private health insurance We are looking for an ambitious and driven sales and marketing leader to play a central role in the next stage of Challenge Partners' development and growth. Established by headteachers in 2011, Challenge Partners is an education charity with a mission to reduce educational inequality and improve the life chances of all children. We do this by accelerating school improvement, leadership development, and pupil progress across the 575 schools in our partnership. We share excellent practice between schools and trusts through rigorous peer reviews, tailored school improvement programmes, and national and local collaboration. By driving our sales and marketing activity, you will deliver a crucial strand of our ambitious strategy to enhance and extend Challenge Partners to benefit 500,000 pupils each year by 2027. Reporting to the Chief Executive, your main objective will be to inspire schools and trusts to join Challenge Partners. You will do this by leading a small sales and marketing team, and personally securing sales. You will also be responsible for enhancing our brand, PR and communications, and will support our fundraising efforts. You will be the sales and marketing expert in the organisation, with good commercial sense and sensitivity to the sector. You will be able to design, execute and monitor impactful campaigns to help us reach new schools and trusts. You will have the personal credibility to win the confidence of school and trust leaders and the tenacity to convert interest into sales. You will be a strong and highly skilled communicator with excellent interpersonal skills and ability to develop and strengthen new and existing relationships. As a confident public speaker, you will engage and inspire audiences of school and trust leaders. As a senior leader you will have a track record of building, managing and developing high-performing teams and play an important role on our Leadership Team in steering the organisation and upholding our culture. It's not all about the strategic. We are a small, but diverse and dynamic team. We expect everyone in the central team to get stuck in, so you will need to be comfortable to both set the strategy and 'do the do' in the functions you oversee. We would really welcome your application (via BeApplied) if you want to make a difference to children's lives and are an experienced marketing and sales specialist within the education sector. All employees at Challenge Partners will be subject to an enhanced DBS check as part of our commitment to safeguarding. Challenge Partners is committed to diversity, equality and inclusion and we are working towards a goal where our team fully reflects the diversity and difference in lived experiences. We strongly encourage applications from under-represented groups including: people from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ people, and those with disabilities. As part of our commitment to fairer recruitment, all applications must be made through BeApplied. The information you provide will be treated as strictly confidential. No agencies please. Closing Date: Monday 15th April, 9.00am First round interviews to be held virtually 17th and 18th April Second round interviews in person Friday 26 April
May 02, 2024
Full time
Head of Sales and Marketing (Partnership Development) Hours: Part time/Full time (minimum 4 days per week) Location: Hybrid/London (office move within London due in June 2024), with minimum two days per week in the office during term time. We would consider reduced office days for a successful candidate based in one of our target regions across the north and midlands. Travel throughout England is a requirement of this role. Contract: Permanent Benefits: 25 days annual leave, bank holidays and up to 3 days Christmas leave Employer-matched Royal London Pension Plan of up to 5% of basic salary Private health insurance We are looking for an ambitious and driven sales and marketing leader to play a central role in the next stage of Challenge Partners' development and growth. Established by headteachers in 2011, Challenge Partners is an education charity with a mission to reduce educational inequality and improve the life chances of all children. We do this by accelerating school improvement, leadership development, and pupil progress across the 575 schools in our partnership. We share excellent practice between schools and trusts through rigorous peer reviews, tailored school improvement programmes, and national and local collaboration. By driving our sales and marketing activity, you will deliver a crucial strand of our ambitious strategy to enhance and extend Challenge Partners to benefit 500,000 pupils each year by 2027. Reporting to the Chief Executive, your main objective will be to inspire schools and trusts to join Challenge Partners. You will do this by leading a small sales and marketing team, and personally securing sales. You will also be responsible for enhancing our brand, PR and communications, and will support our fundraising efforts. You will be the sales and marketing expert in the organisation, with good commercial sense and sensitivity to the sector. You will be able to design, execute and monitor impactful campaigns to help us reach new schools and trusts. You will have the personal credibility to win the confidence of school and trust leaders and the tenacity to convert interest into sales. You will be a strong and highly skilled communicator with excellent interpersonal skills and ability to develop and strengthen new and existing relationships. As a confident public speaker, you will engage and inspire audiences of school and trust leaders. As a senior leader you will have a track record of building, managing and developing high-performing teams and play an important role on our Leadership Team in steering the organisation and upholding our culture. It's not all about the strategic. We are a small, but diverse and dynamic team. We expect everyone in the central team to get stuck in, so you will need to be comfortable to both set the strategy and 'do the do' in the functions you oversee. We would really welcome your application (via BeApplied) if you want to make a difference to children's lives and are an experienced marketing and sales specialist within the education sector. All employees at Challenge Partners will be subject to an enhanced DBS check as part of our commitment to safeguarding. Challenge Partners is committed to diversity, equality and inclusion and we are working towards a goal where our team fully reflects the diversity and difference in lived experiences. We strongly encourage applications from under-represented groups including: people from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ people, and those with disabilities. As part of our commitment to fairer recruitment, all applications must be made through BeApplied. The information you provide will be treated as strictly confidential. No agencies please. Closing Date: Monday 15th April, 9.00am First round interviews to be held virtually 17th and 18th April Second round interviews in person Friday 26 April
Salary: £90-95k basic + executive car + attractive bonus An opportunity to take the reins of a long established and highly respected global printed communications company. Our client has set a minimum requirement of 10 years+ experience within a print or packaging firm, specifically working or having worked at a senior level (as MD or GM) with MINIMUM (No exceptions), £10m pa company in the last 5 years. Your skills must include the ability to formulate a vision for the market growth which gets communicated to employees in a compelling and actionable way. You will need to manage teams and individuals to enable them to perform to their fullest potential, setting clear expectations and demanding high levels of performance. In addition to being a charismatic leader. The successful candidate will be capable of motivating, developing and leading a team capable of maximising opportunities through the development of existing business as well as winning new accounts through the team. Function: Plan, direct and deliver sales and profit growth. This includes the management of all resources to achieve maximum efficiency and profitability. Ensuring activities of key team members are focused on strategically growing and developing the business year on year, through a mixture of staff development, sales and marketing, introduction of new methodology and technology. Setting and achieving annual targets and objectives as identified within the budget process. Sales and Marketing Accountabilities • To ensure that sales personnel activity is properly focused, pursuing and winning new business, directly and indirectly through the day to day management of both direct and indirect sales force. • To ensure development of key accounts and be able to offer and secure 'added value' services, ensuring that new or different product lines are introduced to the existing customer base. • Apply a strategic approach to the growth of the business, reviewing opportunities and driving forward growth. • To achieve and exceed company expectations in sales, margin and net profit. • To deliver an excellent service to all customers aiming to provide total satisfaction and customer retention. • To gain recognition for a professional, ethical and quality assured business. • Review, monitor and manage key internal factors which can influence the success of the business • Continued research and analysis of marketplace, to ensure correct targeting of sectors, required resources and pricing models are applied incorporating planning and recommend any investment Operational and Other Accountabilities: • Prepare, manage and be responsible for the P&L • Preparation and submission of budgets and objectives • Ensure the correct and balanced deployment of resources is in place, including equipment and personnel, to match the needs of the business and its customers • Ensure the application and enforcement of all company and corporate policies and procedures, including HR, Customer Services, Customer Relationship Management • Ensure customer service strategy is implemented • Assess, identify and facilitate staff training and development needs • Development and maintenance of excellent customer relationship management and strategic customer service levels • Ensure measurement of performance of all capital expenditure incorporating return on capital • Stringent controls of costs, expenditure and investments (SG&A) within budget parameters • To liaise with and support the Business Managers within the area Job Knowledge, Experience & Skills • Strong empathy with sales and indepth operational skills • A broad and strong knowledge of the industry and market • Must have competent understanding of IT, Finance and other organisation skills • Excellent man management skills. Due to the highly confidential nature of this vacancy we can't reveal the exact location at this stage. We are happy to communicate this information to candidates who match the client's criteria. We can confirm that under no circumstances will we email this client or any client your CV without your prior permission. This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
May 02, 2024
Full time
Salary: £90-95k basic + executive car + attractive bonus An opportunity to take the reins of a long established and highly respected global printed communications company. Our client has set a minimum requirement of 10 years+ experience within a print or packaging firm, specifically working or having worked at a senior level (as MD or GM) with MINIMUM (No exceptions), £10m pa company in the last 5 years. Your skills must include the ability to formulate a vision for the market growth which gets communicated to employees in a compelling and actionable way. You will need to manage teams and individuals to enable them to perform to their fullest potential, setting clear expectations and demanding high levels of performance. In addition to being a charismatic leader. The successful candidate will be capable of motivating, developing and leading a team capable of maximising opportunities through the development of existing business as well as winning new accounts through the team. Function: Plan, direct and deliver sales and profit growth. This includes the management of all resources to achieve maximum efficiency and profitability. Ensuring activities of key team members are focused on strategically growing and developing the business year on year, through a mixture of staff development, sales and marketing, introduction of new methodology and technology. Setting and achieving annual targets and objectives as identified within the budget process. Sales and Marketing Accountabilities • To ensure that sales personnel activity is properly focused, pursuing and winning new business, directly and indirectly through the day to day management of both direct and indirect sales force. • To ensure development of key accounts and be able to offer and secure 'added value' services, ensuring that new or different product lines are introduced to the existing customer base. • Apply a strategic approach to the growth of the business, reviewing opportunities and driving forward growth. • To achieve and exceed company expectations in sales, margin and net profit. • To deliver an excellent service to all customers aiming to provide total satisfaction and customer retention. • To gain recognition for a professional, ethical and quality assured business. • Review, monitor and manage key internal factors which can influence the success of the business • Continued research and analysis of marketplace, to ensure correct targeting of sectors, required resources and pricing models are applied incorporating planning and recommend any investment Operational and Other Accountabilities: • Prepare, manage and be responsible for the P&L • Preparation and submission of budgets and objectives • Ensure the correct and balanced deployment of resources is in place, including equipment and personnel, to match the needs of the business and its customers • Ensure the application and enforcement of all company and corporate policies and procedures, including HR, Customer Services, Customer Relationship Management • Ensure customer service strategy is implemented • Assess, identify and facilitate staff training and development needs • Development and maintenance of excellent customer relationship management and strategic customer service levels • Ensure measurement of performance of all capital expenditure incorporating return on capital • Stringent controls of costs, expenditure and investments (SG&A) within budget parameters • To liaise with and support the Business Managers within the area Job Knowledge, Experience & Skills • Strong empathy with sales and indepth operational skills • A broad and strong knowledge of the industry and market • Must have competent understanding of IT, Finance and other organisation skills • Excellent man management skills. Due to the highly confidential nature of this vacancy we can't reveal the exact location at this stage. We are happy to communicate this information to candidates who match the client's criteria. We can confirm that under no circumstances will we email this client or any client your CV without your prior permission. This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Salary: 30-35,000 (plus car allowance, commission, bonuses and other benefits) Location: Surrey (field based with some working from home and HQ) About the Field Sales Executive role: As a Field Sales Executive, you will play a pivotal role in expanding my client's customer base while nurturing existing relationships. This field-based position offers a blend of new business development and maintaining customer satisfaction, with occasional visits to their headquarters. About the company: My client is an independent wholesaler operating and delivering 7-days a week throughout South East England. They sell products and services to the hospitality and retail industry. Their core values are based around the level of service they offer their clients. Within a very old-fashioned industry, we strive to become an innovator and leader within our sector. Requirements to be a Field Sales Executive: Grow and develop both new and existing customer base Foster strong relationships with customers, understanding their needs to provide tailored solutions Follow up promptly on new leads and negotiate contracts to secure business Provide ongoing support to address customer concerns and inquiries Make accurate cost calculations to provide customers with quotations Monitor market trends and competitor activities to identify opportunities and mitigate risks Collaborate with internal teams to ensure timely product delivery and service excellence Attend weekly team meetings via video platform and monthly team meetings at HQ Represent the company at trade exhibitions, events, and demonstrations Person Specification to be a Field Sales Executive: Previous field sales experience Clean driving license Industry knowledge and experience Excellent communication skills Strategic thinker with strong organizational abilities Ability to work independently and as part of a team Proficiency in IT systems including Word and Excel Benefits: Car Allowance Life insurance Auto-enrolment pension Annual leave increase based on length of service Birthday voucher Cost price purchasing of goods Work from home for administrative tasks
May 01, 2024
Full time
Salary: 30-35,000 (plus car allowance, commission, bonuses and other benefits) Location: Surrey (field based with some working from home and HQ) About the Field Sales Executive role: As a Field Sales Executive, you will play a pivotal role in expanding my client's customer base while nurturing existing relationships. This field-based position offers a blend of new business development and maintaining customer satisfaction, with occasional visits to their headquarters. About the company: My client is an independent wholesaler operating and delivering 7-days a week throughout South East England. They sell products and services to the hospitality and retail industry. Their core values are based around the level of service they offer their clients. Within a very old-fashioned industry, we strive to become an innovator and leader within our sector. Requirements to be a Field Sales Executive: Grow and develop both new and existing customer base Foster strong relationships with customers, understanding their needs to provide tailored solutions Follow up promptly on new leads and negotiate contracts to secure business Provide ongoing support to address customer concerns and inquiries Make accurate cost calculations to provide customers with quotations Monitor market trends and competitor activities to identify opportunities and mitigate risks Collaborate with internal teams to ensure timely product delivery and service excellence Attend weekly team meetings via video platform and monthly team meetings at HQ Represent the company at trade exhibitions, events, and demonstrations Person Specification to be a Field Sales Executive: Previous field sales experience Clean driving license Industry knowledge and experience Excellent communication skills Strategic thinker with strong organizational abilities Ability to work independently and as part of a team Proficiency in IT systems including Word and Excel Benefits: Car Allowance Life insurance Auto-enrolment pension Annual leave increase based on length of service Birthday voucher Cost price purchasing of goods Work from home for administrative tasks
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 10 - 15% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team FIS' Capital Markets segment serves investment banks, investment managers, securities and trading firms, corporations and insurance companies, and more. Our solutions provide for the full transaction processing lifecycle, risk management and compliance across multiple asset classes and lending structures. Spanning both the Sell and Buy side of the financial services industry, we enable our solutions through our managed and professional services offerings FIS' Capital Markets Services offers a full range of consulting, professional and managed services with a global reach. Our offerings range from standardized services to helping existing customers maximize their experience with FIS solutions to ad hoc services such as project management, business consulting and custom application development. What you will be doing As the Senior Director, Practice Management for FIS' Ambit Asset Finance professional services team, you will lead a team of highly motivated professionals working to implement FIS' Asset Finance solutions to a global client base including market leaders within the leasing sectors. Key Responsibilities include • Market facing Senior Director and executive client sponsor, leading high-profile engagements, gaining trust and respect with clients by establishing and maintaining effective relationships. Understand and anticipate changing client needs • Manage, develop, motivate a high performing international team, engendering followership and driving standards for employee engagement • Own annual revenue targets, with a strong understanding of a professional services PnL • Own utilisation targets, quality targets and team standards and performance • Partner with Sales and the commercial departments regarding business growth opportunities • Drive best practice for the professional services team and engagement model, promoting continuous improvement whilst seeking opportunities to grow the business and maximise revenue What you bring • An experienced professional services leader within financial technology, leading teams and client engagements internationally • Excellent customer relationship skills • Project management, productivity, planning, and workload management skills • Financial planning and general business acumen • Negotiation skills regarding complex issues • Adaptable and dependable in fast-paced, changing business environments • Proven ability to navigate a matrix organization, strong relationship, influencing and alignment skills • Chooses the honest, ethical course of action and is consistent in word and deed • Willingness to travel as required Added bonus if you have • Experience with Asset Finance technology and sectors What we offer you • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities • A modern, international work environment and a dedicated and motivated team • Time to support charities and give back in your community • A fantastic range of benefits designed to help support your lifestyle and wellbeing • A broad range of professional education and personal development opportunities • A work environment built on collaboration, flexibility and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
May 01, 2024
Full time
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 10 - 15% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team FIS' Capital Markets segment serves investment banks, investment managers, securities and trading firms, corporations and insurance companies, and more. Our solutions provide for the full transaction processing lifecycle, risk management and compliance across multiple asset classes and lending structures. Spanning both the Sell and Buy side of the financial services industry, we enable our solutions through our managed and professional services offerings FIS' Capital Markets Services offers a full range of consulting, professional and managed services with a global reach. Our offerings range from standardized services to helping existing customers maximize their experience with FIS solutions to ad hoc services such as project management, business consulting and custom application development. What you will be doing As the Senior Director, Practice Management for FIS' Ambit Asset Finance professional services team, you will lead a team of highly motivated professionals working to implement FIS' Asset Finance solutions to a global client base including market leaders within the leasing sectors. Key Responsibilities include • Market facing Senior Director and executive client sponsor, leading high-profile engagements, gaining trust and respect with clients by establishing and maintaining effective relationships. Understand and anticipate changing client needs • Manage, develop, motivate a high performing international team, engendering followership and driving standards for employee engagement • Own annual revenue targets, with a strong understanding of a professional services PnL • Own utilisation targets, quality targets and team standards and performance • Partner with Sales and the commercial departments regarding business growth opportunities • Drive best practice for the professional services team and engagement model, promoting continuous improvement whilst seeking opportunities to grow the business and maximise revenue What you bring • An experienced professional services leader within financial technology, leading teams and client engagements internationally • Excellent customer relationship skills • Project management, productivity, planning, and workload management skills • Financial planning and general business acumen • Negotiation skills regarding complex issues • Adaptable and dependable in fast-paced, changing business environments • Proven ability to navigate a matrix organization, strong relationship, influencing and alignment skills • Chooses the honest, ethical course of action and is consistent in word and deed • Willingness to travel as required Added bonus if you have • Experience with Asset Finance technology and sectors What we offer you • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities • A modern, international work environment and a dedicated and motivated team • Time to support charities and give back in your community • A fantastic range of benefits designed to help support your lifestyle and wellbeing • A broad range of professional education and personal development opportunities • A work environment built on collaboration, flexibility and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Internal Job Title:CEO of Lucy Controls Business: Lucy Group Location:Oxford Job Reference Number: 3286 Role Overview & Purpose A pivotal role with a clear mandate to drive significant growth across Lucy Controls businesses. Lucy Group is focused on growing its Lucy Controls businesses (comprising Lucy Zodion, Lawson Fuses and Flashnet) both in the UK and internationally. The CEO of Lucy Controls is required to enable and drive these businesses to deliver the significant global growth forecast in electrical and digital infrastructure. You will be front and centre for Controls strategy, driving overall performance, enabling the right culture, generating enthusiasm and relentless determination across the businesses. Your objective is to position the overall vision and strategy to enable the Controls businesses to meet the demands for growth. You will inspire employees and act as a role model for the sorts of behaviours required to embed change, striking the right balance between shortterm improvement and long-term value. The role should deliver the overall development of the Controls businesses to achieve combined annual revenues of over £60m by the end of the 5-year medium term plan. To achieve this, the CEO will need to: Position the overall strategic direction of the Lucy Controls businesses and organisation; Drive the development of the businesses to achieve their strategic plans, having regard to growth opportunities, greater business intelligence, increased productivity and achieving target revenues; Improve overall performance to deliver objectives, increase efficiencies and achieve sustainable profitability in all the businesses; Identify and exploit industry trends, market intelligence and customer relationship development to achieve growth opportunities; Ensure the businesses are structured, resourced and governed to deliver and exceed their business plans and priorities. This is an outstanding opportunity for an experienced and highly motivated leader with significant senior leadership capability, focused on meeting strategic targets. As a new role, this will require a seasoned people manager with significant prior experience of business growth and transformation. Role Context Lucy Controls is a key area of Lucy Group's future growth strategy. Lucy Group is a highly successful, diversified international Group with a strategy for delivering long-term sustainable growth. Within Lucy Group, Lucy Controls comprises the following: Lucy Zodion (headquartered in Sowerby Bridge, UK): is an industry leader in advanced street lighting control, power distribution and electric vehicle (EV) supply solutions. Products include photocells, isolators, cut outs, power distribution enclosures and EV connection feeder pillars. ; Flashnet (headquartered in Brasov, Romania):offers a portfolio of smart and connected street lighting management systems. The business integrates the latest hardware, Internet of Things (IoT), energy and telecommunications technologies into hardware and software solutions to create and implement intelligent infrastructure and city control systems. ; Lawson Fuses (headquartered in Ponteland, UK, with manufacturing unit in India):specialises in the design, development and manufacturing of low voltage, High-Rupturing Capacity (HRC) fuse links and fuse holders. Sold direct and via distributors, applications include electric /electronic capital equipment, utilities, renewable energy and domestic households. ; All of the businesses have domestic and international sales. Role Dimensions The role will report directly to an Executive Director of Lucy Group. The role will also work with and report regularly to the Group's Board and Executive Directors. The role will have the following direct reports: Managing Director, Lucy Zodion General Manager, Lawson Fuses In addition, the Group will consider appropriate additional direct reports once the role is in position including finance, marketing and business analytics. The role will work closely with the senior leadership teams of Lucy Zodion, Flashnet and Lawson Fuses to drive the implementation of their activities in accordance with the strategic goals. The role will also work closely with the Group's service lines to review and enhance the businesses' performance, governance and approach within the Group's overall governance and strategy. The role will also need to work with the leadership team of Lucy Electric to align strategy and operations as required and ensure dissemination of opportunities and learnings across the Group. Key Accountabilities of the Role Analyse and evolve the strategy for Lucy Controls within Lucy Group's overall strategy- Working with the individual business' leadership teams and Group's Executive Directors to enhance and deliver the businesses' strategies (within the context of the Group's overall strategy). This will involve fully identifying and articulating the priorities and opportunities to maximise the businesses' strategic success. This will include: Reviewing and critiquing the businesses' strategic market forecasts and recognizing key market trends to inform and evolve strategies; With Group guidance, setting the context for and then reviewing the medium-term plans and annual business plans/budgets for each of the businesses. Working with the businesses' leadership teams and Group service lines to ensure the businesses are structured and resourced to deliver and exceed their strategic plans. Setting and reviewing business priorities - building on the businesses' strategic aims and the identified Group priorities, reviewing and agreeing the annual priorities for each of the businesses. In line with the Group's performance excellence programme, to ensure these business priorities are cascaded down through the businesses to clear and measurable personal objectives. Driving business performance and execution against strategy and annual business plans - Monitoring, reviewing and reporting on the businesses' performances against their strategies, business plans/budgets and priorities. This will involve relentlessly pushing the leadership teams to exceed their short and medium term objectives. Clear and concise reporting to Lucy Group main Board will be required. Governance - Working closely with the Group's Board, business leaders and Group service lines to ensure the Group's governance and processes are being appropriately implemented and maintained. Business opportunities - Identifying and analysing key elements of the businesses' strategies and growth opportunities, both organic and non-organic. Reviewing and critiquing business cases and opportunities which could include acquisitions, product line development, business structures, improvements or investments. Making clear recommendations to the Group's Board and the businesses' leadership teams, then ensuring they are delivered to plan. Enhancement of our values & brand - Ensuring the businesses live our values including delivering highest quality and customer-service across all our products and services. Actively working with the businesses' and Group's marketing teams to promote and enhance the businesses' brand and product lines, particularly where there are cross-selling opportunities. Regular engagement- This role will not be just about sitting behind a desk and will need regularly visiting to the businesses' key locations and industry/customer events (such as exhibitions) as well as with relevant stakeholders (including industry and government bodies as appropriate). Promoting the culture, values and ethos of the Group. Mentoring and guidance - Mentoring and guiding direct reports and business leadership teams. Identifying and working with the businesses' and Group HR to development and engage people across the businesses. Qualifications, Experience & Skills Minimum Qualifications, Knowledge and Experience: •15-25 years' experience of business leadership, can demonstrate strong growth and transformation capabilities, as well as delivery of business strategy •Degree in relevant discipline •Experience of delivering considerable revenue and margin growth in relevant industries in businesses of similar complexity and size •Experience of driving operational excellence and efficiencies •Technical qualification or relevant experience in the electrical or related industries • Experience of mergers and acquisitions Job Specific Skills: •Ability to develop and deliver clear business strategy •Ability to identify and analyse key market forecasts and trends •Ability to deliver strong performance and results both directly and indirectly through wider organisation •Strong leadership skills and experience, including Excellent people management and collaboration skills •Good analytical and problem-solving skills, including business opportunities and issues •Ability to make clear and well-structured recommendations, then ensure these are delivered •Work with multi-disciplinary teams to deliver strong business outcomes •The ability to work with agility and at pace to deliver timely results •Strong leadership and motivation behaviours •Dedication, determination and leading by example •Excellent interpersonal and networking skills . click apply for full job details
May 01, 2024
Full time
Internal Job Title:CEO of Lucy Controls Business: Lucy Group Location:Oxford Job Reference Number: 3286 Role Overview & Purpose A pivotal role with a clear mandate to drive significant growth across Lucy Controls businesses. Lucy Group is focused on growing its Lucy Controls businesses (comprising Lucy Zodion, Lawson Fuses and Flashnet) both in the UK and internationally. The CEO of Lucy Controls is required to enable and drive these businesses to deliver the significant global growth forecast in electrical and digital infrastructure. You will be front and centre for Controls strategy, driving overall performance, enabling the right culture, generating enthusiasm and relentless determination across the businesses. Your objective is to position the overall vision and strategy to enable the Controls businesses to meet the demands for growth. You will inspire employees and act as a role model for the sorts of behaviours required to embed change, striking the right balance between shortterm improvement and long-term value. The role should deliver the overall development of the Controls businesses to achieve combined annual revenues of over £60m by the end of the 5-year medium term plan. To achieve this, the CEO will need to: Position the overall strategic direction of the Lucy Controls businesses and organisation; Drive the development of the businesses to achieve their strategic plans, having regard to growth opportunities, greater business intelligence, increased productivity and achieving target revenues; Improve overall performance to deliver objectives, increase efficiencies and achieve sustainable profitability in all the businesses; Identify and exploit industry trends, market intelligence and customer relationship development to achieve growth opportunities; Ensure the businesses are structured, resourced and governed to deliver and exceed their business plans and priorities. This is an outstanding opportunity for an experienced and highly motivated leader with significant senior leadership capability, focused on meeting strategic targets. As a new role, this will require a seasoned people manager with significant prior experience of business growth and transformation. Role Context Lucy Controls is a key area of Lucy Group's future growth strategy. Lucy Group is a highly successful, diversified international Group with a strategy for delivering long-term sustainable growth. Within Lucy Group, Lucy Controls comprises the following: Lucy Zodion (headquartered in Sowerby Bridge, UK): is an industry leader in advanced street lighting control, power distribution and electric vehicle (EV) supply solutions. Products include photocells, isolators, cut outs, power distribution enclosures and EV connection feeder pillars. ; Flashnet (headquartered in Brasov, Romania):offers a portfolio of smart and connected street lighting management systems. The business integrates the latest hardware, Internet of Things (IoT), energy and telecommunications technologies into hardware and software solutions to create and implement intelligent infrastructure and city control systems. ; Lawson Fuses (headquartered in Ponteland, UK, with manufacturing unit in India):specialises in the design, development and manufacturing of low voltage, High-Rupturing Capacity (HRC) fuse links and fuse holders. Sold direct and via distributors, applications include electric /electronic capital equipment, utilities, renewable energy and domestic households. ; All of the businesses have domestic and international sales. Role Dimensions The role will report directly to an Executive Director of Lucy Group. The role will also work with and report regularly to the Group's Board and Executive Directors. The role will have the following direct reports: Managing Director, Lucy Zodion General Manager, Lawson Fuses In addition, the Group will consider appropriate additional direct reports once the role is in position including finance, marketing and business analytics. The role will work closely with the senior leadership teams of Lucy Zodion, Flashnet and Lawson Fuses to drive the implementation of their activities in accordance with the strategic goals. The role will also work closely with the Group's service lines to review and enhance the businesses' performance, governance and approach within the Group's overall governance and strategy. The role will also need to work with the leadership team of Lucy Electric to align strategy and operations as required and ensure dissemination of opportunities and learnings across the Group. Key Accountabilities of the Role Analyse and evolve the strategy for Lucy Controls within Lucy Group's overall strategy- Working with the individual business' leadership teams and Group's Executive Directors to enhance and deliver the businesses' strategies (within the context of the Group's overall strategy). This will involve fully identifying and articulating the priorities and opportunities to maximise the businesses' strategic success. This will include: Reviewing and critiquing the businesses' strategic market forecasts and recognizing key market trends to inform and evolve strategies; With Group guidance, setting the context for and then reviewing the medium-term plans and annual business plans/budgets for each of the businesses. Working with the businesses' leadership teams and Group service lines to ensure the businesses are structured and resourced to deliver and exceed their strategic plans. Setting and reviewing business priorities - building on the businesses' strategic aims and the identified Group priorities, reviewing and agreeing the annual priorities for each of the businesses. In line with the Group's performance excellence programme, to ensure these business priorities are cascaded down through the businesses to clear and measurable personal objectives. Driving business performance and execution against strategy and annual business plans - Monitoring, reviewing and reporting on the businesses' performances against their strategies, business plans/budgets and priorities. This will involve relentlessly pushing the leadership teams to exceed their short and medium term objectives. Clear and concise reporting to Lucy Group main Board will be required. Governance - Working closely with the Group's Board, business leaders and Group service lines to ensure the Group's governance and processes are being appropriately implemented and maintained. Business opportunities - Identifying and analysing key elements of the businesses' strategies and growth opportunities, both organic and non-organic. Reviewing and critiquing business cases and opportunities which could include acquisitions, product line development, business structures, improvements or investments. Making clear recommendations to the Group's Board and the businesses' leadership teams, then ensuring they are delivered to plan. Enhancement of our values & brand - Ensuring the businesses live our values including delivering highest quality and customer-service across all our products and services. Actively working with the businesses' and Group's marketing teams to promote and enhance the businesses' brand and product lines, particularly where there are cross-selling opportunities. Regular engagement- This role will not be just about sitting behind a desk and will need regularly visiting to the businesses' key locations and industry/customer events (such as exhibitions) as well as with relevant stakeholders (including industry and government bodies as appropriate). Promoting the culture, values and ethos of the Group. Mentoring and guidance - Mentoring and guiding direct reports and business leadership teams. Identifying and working with the businesses' and Group HR to development and engage people across the businesses. Qualifications, Experience & Skills Minimum Qualifications, Knowledge and Experience: •15-25 years' experience of business leadership, can demonstrate strong growth and transformation capabilities, as well as delivery of business strategy •Degree in relevant discipline •Experience of delivering considerable revenue and margin growth in relevant industries in businesses of similar complexity and size •Experience of driving operational excellence and efficiencies •Technical qualification or relevant experience in the electrical or related industries • Experience of mergers and acquisitions Job Specific Skills: •Ability to develop and deliver clear business strategy •Ability to identify and analyse key market forecasts and trends •Ability to deliver strong performance and results both directly and indirectly through wider organisation •Strong leadership skills and experience, including Excellent people management and collaboration skills •Good analytical and problem-solving skills, including business opportunities and issues •Ability to make clear and well-structured recommendations, then ensure these are delivered •Work with multi-disciplinary teams to deliver strong business outcomes •The ability to work with agility and at pace to deliver timely results •Strong leadership and motivation behaviours •Dedication, determination and leading by example •Excellent interpersonal and networking skills . click apply for full job details
Vertu MINI Exeter Vertu MINI Exeter are currently recruiting an experienced Sales Executive to join our team! We are offering a £22,000 Basic Salary with a £43,000 OTE plus a range of company benefits! Due to growth within the business we are actively looking to recruit a Sales Executive to join our successful team click apply for full job details
May 01, 2024
Full time
Vertu MINI Exeter Vertu MINI Exeter are currently recruiting an experienced Sales Executive to join our team! We are offering a £22,000 Basic Salary with a £43,000 OTE plus a range of company benefits! Due to growth within the business we are actively looking to recruit a Sales Executive to join our successful team click apply for full job details
A proven track record in Insurance Broking or Underwriting is essential for this role where you will identify appropriate markets and determine placing strategy, create and grow relationships with underwriters in London and international markets and work with Account Executives and Sales Team in determining appropriate solutions to programme structuring and pricing. The Role Broking Requirements: • Ability to understand a client or prospect's business, situations, opportunities, and key challenges• Ability to manage senior relationships and negotiate complex placements with the insurance market• Work with Account Executives and Sales Team in determining appropriate solutions to programme structuring and pricing• Identify appropriate markets and determine placing strategy• Create and grow relationships with underwriters in London and international markets at a Senior level• Experience in pricing and designing conceptual programmes• Ensure ongoing compliance with WTW guidelines and procedures.• Ensure good relationships and communication with other WTW associates• A thorough understanding and an expert real time user for all relevant systems including Broking PlatformTeamwork:• Acting as a coach to colleagues, and helping to drive performance and training needs• Establish an environment that promotes respect for the individual employee and adheres to the policies and guidelines of the company• Champion the drive to develop a high-performance culture.• Provide leadership, direction, advice and guidance to the team maintaining high levels of integrity, motivation and morale The Requirements • Preferably ACII qualified or working towards the ACII qualification• A proven track record in Insurance Broking or Underwriting is essential• A good knowledge of the insurance market in order to address client and technical issues • Good communication, negotiation and interpersonal skills• Excellent technical skills• Good presentation abilities • Ability to assimilate and apply large volumes of information rapidly • Negotiation skills coupled with the ability to be flexible and innovative• Ability to work both independently and as part of a wider team• Able to prioritise, manage deadlines and work under pressure• Comfortable explaining complex concepts and making recommendations to clients/client servicing teams• Must be able to forge links between broking and client servicing teams At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
May 01, 2024
Full time
A proven track record in Insurance Broking or Underwriting is essential for this role where you will identify appropriate markets and determine placing strategy, create and grow relationships with underwriters in London and international markets and work with Account Executives and Sales Team in determining appropriate solutions to programme structuring and pricing. The Role Broking Requirements: • Ability to understand a client or prospect's business, situations, opportunities, and key challenges• Ability to manage senior relationships and negotiate complex placements with the insurance market• Work with Account Executives and Sales Team in determining appropriate solutions to programme structuring and pricing• Identify appropriate markets and determine placing strategy• Create and grow relationships with underwriters in London and international markets at a Senior level• Experience in pricing and designing conceptual programmes• Ensure ongoing compliance with WTW guidelines and procedures.• Ensure good relationships and communication with other WTW associates• A thorough understanding and an expert real time user for all relevant systems including Broking PlatformTeamwork:• Acting as a coach to colleagues, and helping to drive performance and training needs• Establish an environment that promotes respect for the individual employee and adheres to the policies and guidelines of the company• Champion the drive to develop a high-performance culture.• Provide leadership, direction, advice and guidance to the team maintaining high levels of integrity, motivation and morale The Requirements • Preferably ACII qualified or working towards the ACII qualification• A proven track record in Insurance Broking or Underwriting is essential• A good knowledge of the insurance market in order to address client and technical issues • Good communication, negotiation and interpersonal skills• Excellent technical skills• Good presentation abilities • Ability to assimilate and apply large volumes of information rapidly • Negotiation skills coupled with the ability to be flexible and innovative• Ability to work both independently and as part of a wider team• Able to prioritise, manage deadlines and work under pressure• Comfortable explaining complex concepts and making recommendations to clients/client servicing teams• Must be able to forge links between broking and client servicing teams At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
OTE 40K+ uncapped Office based not hybrid Location: Within commuting distance of Theale, Berkshire Due to business growth our client is looking to recruit an additional Internal Sales Executive to focus on their connectivity products. The role will be part of a small, dedicated team selling their clients portfolio to customers. This is a market showing substantial growth so this role will combine account management of existing (smaller) customers, assisting with management of larger accounts and prospecting for new customers. It will require good customer-facing experience, acquired in a sales environment, over a minimum of 2 years, a strong 'can do' approach and a lot of enthusiasm, energy and common sense. The role is based at our clients' offices in Theale, Berkshire and might involve occasional travel to customer locations in the UK. There will be occasions when extended hours need to be worked to complete the job. The role: Develop new business through pro-actively contacting prospects and engaging at a senior level to sell our client's proposition Actively manage existing accounts to ensure repeat business and develop cross selling opportunities within those companies Liaise with internal departments to facilitate the above. This will include Technical Support, Marketing, Operations and Finance Resolve customer queries and problems in a satisfactory and timely manner Meet or exceed the sales targets set by management Adhere strictly to the Companys' requirements for maintaining CRM and other systems Support external sales people and colleagues, as required Maintain an up-to-date knowledge of our products and services To provide line management with reports and/or information, as required The person: The experience required for the position will ideally have been gained from working in a technology distribution environment, but this is not essential. It will require: 2 + years demonstrable sales experience Experience in using MS Outlook, Excel and Word for business purposes and CRM systems. Education to GCSE level. Well developed communication skills, both written and verbal. Good punctuality and time management Clear telephone manner and good listening skills Driving ambition to succeed and a desire to be an integral part of a growing organisation. An outgoing and presentable manner when communicating with customers, suppliers and colleagues, even when under pressure. Some technical knowledge of UC and/or networking products. A strong 'can do' approach. Ability to take initiative and to work under pressure with minimal supervision. Commercial awareness of factors affecting customers and the profitability of the Company
May 01, 2024
Full time
OTE 40K+ uncapped Office based not hybrid Location: Within commuting distance of Theale, Berkshire Due to business growth our client is looking to recruit an additional Internal Sales Executive to focus on their connectivity products. The role will be part of a small, dedicated team selling their clients portfolio to customers. This is a market showing substantial growth so this role will combine account management of existing (smaller) customers, assisting with management of larger accounts and prospecting for new customers. It will require good customer-facing experience, acquired in a sales environment, over a minimum of 2 years, a strong 'can do' approach and a lot of enthusiasm, energy and common sense. The role is based at our clients' offices in Theale, Berkshire and might involve occasional travel to customer locations in the UK. There will be occasions when extended hours need to be worked to complete the job. The role: Develop new business through pro-actively contacting prospects and engaging at a senior level to sell our client's proposition Actively manage existing accounts to ensure repeat business and develop cross selling opportunities within those companies Liaise with internal departments to facilitate the above. This will include Technical Support, Marketing, Operations and Finance Resolve customer queries and problems in a satisfactory and timely manner Meet or exceed the sales targets set by management Adhere strictly to the Companys' requirements for maintaining CRM and other systems Support external sales people and colleagues, as required Maintain an up-to-date knowledge of our products and services To provide line management with reports and/or information, as required The person: The experience required for the position will ideally have been gained from working in a technology distribution environment, but this is not essential. It will require: 2 + years demonstrable sales experience Experience in using MS Outlook, Excel and Word for business purposes and CRM systems. Education to GCSE level. Well developed communication skills, both written and verbal. Good punctuality and time management Clear telephone manner and good listening skills Driving ambition to succeed and a desire to be an integral part of a growing organisation. An outgoing and presentable manner when communicating with customers, suppliers and colleagues, even when under pressure. Some technical knowledge of UC and/or networking products. A strong 'can do' approach. Ability to take initiative and to work under pressure with minimal supervision. Commercial awareness of factors affecting customers and the profitability of the Company
Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark: The Regional Vice President, Mid-Market is responsible for selling BlackLine's products in North America to Controllers & CFOs of corporations with annual revenue less than $500 million. You'll Get To: Hire, train and manage the performance of a team of sales executives. Ensure team has scheduled and completed weekly activities which include cold calling, phone prospecting, face-to-face meetings and documenting activities in SalesForce. Achieve annual and monthly sales targets on a consistent basis and ensure proper value selling approaches are used. Manage a regional pipeline to ensure quotas are achieved and that key targets are identified and pursued. Develop the region and increase market share by establishing effective sales strategies and methods that result in new account business generation. Update sales business plans on a monthly basis to optimize sales results. Work closely with other departments and support staff to assist with coordination of RFPs, demos, legal contracts and implementation of software and ensure client satisfaction. Modify tactical field execution strategies to blunt the competition's sales effectiveness, when appropriate. What You'll Bring: People-oriented professional with strong relationship building skills and a proven track record of growing a territory is required. Ability to be a knowledgeable adviser to clients and prospects with a well-developed consultative selling style. Proven history of meeting quota consistently along with a strong background in selling into the CFO's organization and Accounting/Finance Departments preferred. Excellent verbal and written communication skills. Must be able to travel up to 50% of the time. All sales professionals are required to adhere to the highest standards of integrity and professionalism. REQUIRED Bachelor's degree Minimum of 8 years' sales experience Proven track record of exceeding goals in past companies Influencing and change management skills Superior communication and interpersonal skills Excellent presentation, lead qualification and client relationship skills Capability to interact on C-Level We're Even More Excited If You Have: Previous experience in managing a successful sales team is highly preferred. Prior accounting software or SaaS sales experience highly preferred. Thrive at BlackLine Because You Are Joining: A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws. BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
May 01, 2024
Full time
Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark: The Regional Vice President, Mid-Market is responsible for selling BlackLine's products in North America to Controllers & CFOs of corporations with annual revenue less than $500 million. You'll Get To: Hire, train and manage the performance of a team of sales executives. Ensure team has scheduled and completed weekly activities which include cold calling, phone prospecting, face-to-face meetings and documenting activities in SalesForce. Achieve annual and monthly sales targets on a consistent basis and ensure proper value selling approaches are used. Manage a regional pipeline to ensure quotas are achieved and that key targets are identified and pursued. Develop the region and increase market share by establishing effective sales strategies and methods that result in new account business generation. Update sales business plans on a monthly basis to optimize sales results. Work closely with other departments and support staff to assist with coordination of RFPs, demos, legal contracts and implementation of software and ensure client satisfaction. Modify tactical field execution strategies to blunt the competition's sales effectiveness, when appropriate. What You'll Bring: People-oriented professional with strong relationship building skills and a proven track record of growing a territory is required. Ability to be a knowledgeable adviser to clients and prospects with a well-developed consultative selling style. Proven history of meeting quota consistently along with a strong background in selling into the CFO's organization and Accounting/Finance Departments preferred. Excellent verbal and written communication skills. Must be able to travel up to 50% of the time. All sales professionals are required to adhere to the highest standards of integrity and professionalism. REQUIRED Bachelor's degree Minimum of 8 years' sales experience Proven track record of exceeding goals in past companies Influencing and change management skills Superior communication and interpersonal skills Excellent presentation, lead qualification and client relationship skills Capability to interact on C-Level We're Even More Excited If You Have: Previous experience in managing a successful sales team is highly preferred. Prior accounting software or SaaS sales experience highly preferred. Thrive at BlackLine Because You Are Joining: A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws. BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Title of Position Customer Service Executive Main Place of Work Wanzl UK Europa House, Heathcote Lane, Warwick CV34 6SP Reporting to Account Manager/Client delivery manager Hours of Work Monday to Friday 37.5 hours per week (Lunch additional) Company overview The Wanzl Group is a recognised global leader for the supply of retail equipment and services across the Logistics Industry and retail sector. The Wanzl UK Group of companies is the largest subsidiary of Wanzl turning over circa £80m annually & currently employs circa 700 staff throughout the UK & Republic of Ireland. Job Description As Customer Service Executive, you will act for a nominated customer and manage allocated accounts ensuring delivery of goods and services to optimise quality of service, business growth and high levels of customer satisfaction. You will be responsible for providing an end to end service from taking requests from customers for product or service, to co-ordinating the activities of the all internal resource to deliver the customers solution on time and to expectation. Key Responsibilities To forecast, manage and control reasonable and appropriate levels of equipment stock availability, from both a Wanzl and Customer perspective using the company ERP system to plan demand. To ensure that Customer stores are supplied with the correct equipment necessary for normal operational purposes. To ensure that all aspects of our service delivery are aligned. Including working with the systems provided and in collaboration with other colleagues, to ensure that scheduling of any purchased parts, internal manufacture and installation teams are aligned with contractual requirements, to ensure right first time using the company ERP systems. Provide accurate commercial account reports on sales orders, stock and debt status. Regular review of key business activity programmes and implementing action plans to ensure that equipment availability is maximised to support New Stores, Refits, Top Ups, Peak Trading and specific Projects. Hold regular operational contact / meetings with the Customer management teams at varying levels of seniority. Involving the Wanzl Operational team where appropriate to support. Establishing and maintaining close operational relationships with Finance and Buying team in the Customer to ensure that there is a smooth flow to equipment supply, budgets are managed effectively and that account payments are up to date to prevent any potential interruption to equipment supplies, Pro- actively producing and communicating / uploading of management reports to demonstrate compliance and performance of agreed customer KP To establish and manage relationships across all functions within Wanzl UK to ensure that customer needs are delivered on time and accurately by working together to achieve right first time delivery of goods and services Manage administration resource appropriately to ensure that workflow such as order processing and invoicing is prompt and accurate Identify areas of improvement and work cross functionally to implement continuous improvement. To understand and support strategy, tactics, sales plans and profit targets to meet and achieve the company product and customer mix targets within the Customer account. To achieve individual personal objectives in line with profit centre strategies and overall company strategy. To identify and build close business relationships with key decision making personnel within the Customer. To proactively identify business risks. Skills and experience Requirements: Proven track record of relationship building with internal and external Customers and delivering great Customer Service in project based role Previous work experience in one or more roles, sales Administration, procurement, operational admin/ planning, warehouse/ logistics administration, general office administration. Self-motivated, organised, calm, accurate, confident and a clear communicator. Ability to be proactive in identifying customer needs and delivering new business opportunities within a Key Account. Ability to engage internal team support (Purchasing, production, Distribution, Installation etc.) to satisfy customer needs Computer literate with a good demonstrated level of competence with Excel and other Microsoft packages Ability to Drive Flexibility Your attention is drawn to the fact that in some cases particular duties and responsibilities are difficult to define in detail and may vary from time to time without changing the general character of the duties and level of responsibilities entailed. In addition, it is a requirement of all employees that they accept elements of flexibility in duties and responsibilities and when necessary interchange within the Group which will meet the changing needs and demands of the service.
May 01, 2024
Full time
Title of Position Customer Service Executive Main Place of Work Wanzl UK Europa House, Heathcote Lane, Warwick CV34 6SP Reporting to Account Manager/Client delivery manager Hours of Work Monday to Friday 37.5 hours per week (Lunch additional) Company overview The Wanzl Group is a recognised global leader for the supply of retail equipment and services across the Logistics Industry and retail sector. The Wanzl UK Group of companies is the largest subsidiary of Wanzl turning over circa £80m annually & currently employs circa 700 staff throughout the UK & Republic of Ireland. Job Description As Customer Service Executive, you will act for a nominated customer and manage allocated accounts ensuring delivery of goods and services to optimise quality of service, business growth and high levels of customer satisfaction. You will be responsible for providing an end to end service from taking requests from customers for product or service, to co-ordinating the activities of the all internal resource to deliver the customers solution on time and to expectation. Key Responsibilities To forecast, manage and control reasonable and appropriate levels of equipment stock availability, from both a Wanzl and Customer perspective using the company ERP system to plan demand. To ensure that Customer stores are supplied with the correct equipment necessary for normal operational purposes. To ensure that all aspects of our service delivery are aligned. Including working with the systems provided and in collaboration with other colleagues, to ensure that scheduling of any purchased parts, internal manufacture and installation teams are aligned with contractual requirements, to ensure right first time using the company ERP systems. Provide accurate commercial account reports on sales orders, stock and debt status. Regular review of key business activity programmes and implementing action plans to ensure that equipment availability is maximised to support New Stores, Refits, Top Ups, Peak Trading and specific Projects. Hold regular operational contact / meetings with the Customer management teams at varying levels of seniority. Involving the Wanzl Operational team where appropriate to support. Establishing and maintaining close operational relationships with Finance and Buying team in the Customer to ensure that there is a smooth flow to equipment supply, budgets are managed effectively and that account payments are up to date to prevent any potential interruption to equipment supplies, Pro- actively producing and communicating / uploading of management reports to demonstrate compliance and performance of agreed customer KP To establish and manage relationships across all functions within Wanzl UK to ensure that customer needs are delivered on time and accurately by working together to achieve right first time delivery of goods and services Manage administration resource appropriately to ensure that workflow such as order processing and invoicing is prompt and accurate Identify areas of improvement and work cross functionally to implement continuous improvement. To understand and support strategy, tactics, sales plans and profit targets to meet and achieve the company product and customer mix targets within the Customer account. To achieve individual personal objectives in line with profit centre strategies and overall company strategy. To identify and build close business relationships with key decision making personnel within the Customer. To proactively identify business risks. Skills and experience Requirements: Proven track record of relationship building with internal and external Customers and delivering great Customer Service in project based role Previous work experience in one or more roles, sales Administration, procurement, operational admin/ planning, warehouse/ logistics administration, general office administration. Self-motivated, organised, calm, accurate, confident and a clear communicator. Ability to be proactive in identifying customer needs and delivering new business opportunities within a Key Account. Ability to engage internal team support (Purchasing, production, Distribution, Installation etc.) to satisfy customer needs Computer literate with a good demonstrated level of competence with Excel and other Microsoft packages Ability to Drive Flexibility Your attention is drawn to the fact that in some cases particular duties and responsibilities are difficult to define in detail and may vary from time to time without changing the general character of the duties and level of responsibilities entailed. In addition, it is a requirement of all employees that they accept elements of flexibility in duties and responsibilities and when necessary interchange within the Group which will meet the changing needs and demands of the service.
For a well-known distributor we are currently looking for a German speaking Sales Representative. In this position, you will be required to support and manage their existing key international accounts by sending product samples and pricing quotations. This is a 12 month contract with potential extension. You will be part of the international team at their Central London office and in this hybrid role you can work 3 days from home per week. Your responsibilities will include: Coordinating deliveries and input orders in the order management system Establishing long-term relationships by responding to customer enquiries and sending product samples where required Identifying and maximising upsell opportunities for the brand to achieve sales targets Liaise with internal departments to send out quotes to customers and log these business opportunities in the system About you: The ideal candidate must be fluent in English and German with experience in similar roles such as Sales Executive, Sales Representative, Sales Support, Account Management or Business Development. You will need to be commercially focused and be willing to travel occasionally. Profile: Required to be fluent in German and English Proven solid experience in Sales, Business Development or Account Management roles Previous experience in providing customer support services, sales administration, logistics coordinating, product support and/or order dispatch environment Excellent communication, networking, and organisation skills Ability to work as part of a team but always on own initiative To apply, please send your CV in English and in Word format to Ismael. languagematters is acting as an employment agency in relation to this vacancy.
May 01, 2024
Contractor
For a well-known distributor we are currently looking for a German speaking Sales Representative. In this position, you will be required to support and manage their existing key international accounts by sending product samples and pricing quotations. This is a 12 month contract with potential extension. You will be part of the international team at their Central London office and in this hybrid role you can work 3 days from home per week. Your responsibilities will include: Coordinating deliveries and input orders in the order management system Establishing long-term relationships by responding to customer enquiries and sending product samples where required Identifying and maximising upsell opportunities for the brand to achieve sales targets Liaise with internal departments to send out quotes to customers and log these business opportunities in the system About you: The ideal candidate must be fluent in English and German with experience in similar roles such as Sales Executive, Sales Representative, Sales Support, Account Management or Business Development. You will need to be commercially focused and be willing to travel occasionally. Profile: Required to be fluent in German and English Proven solid experience in Sales, Business Development or Account Management roles Previous experience in providing customer support services, sales administration, logistics coordinating, product support and/or order dispatch environment Excellent communication, networking, and organisation skills Ability to work as part of a team but always on own initiative To apply, please send your CV in English and in Word format to Ismael. languagematters is acting as an employment agency in relation to this vacancy.
Role: Project Coordinator Location: Hampshire (Greater Southampton) Type: Permanent Full time Structure: 3 days in office and 2 WFH Company: Business Consultancy Salary: Salary up to £27,000 - £30,000 (DOE) - this may be negotiable for the right level of experience. We are working with a small but dynamic business consultancy that helps drive innovation in leadership teams through sophisticated assesments and data focused soltuions. This is a failry junior role and ideal for someone that has a few years experience as PA, Project Coordination or executive assistant as you will be supporting key senior leaders in the business with day-to-day administrative tasks with some overlap into their current projects. This is a admin heavy role and you will need to bring a strong planning, scheduling, diary management event coordination and project based skill set to the table. Key Accountabilities: Assisting Associates with diary management, booking travel arrangements including international travel, completing visa applications, adhering to vaccination and testing requirements and preparing itineraries and ensuring all relevant materials are prepared in a timely manner On-going review of the diary to ensure optimal use of time and resources Booking sessions for coaching programmes and workshops Daily updating pipeline with sales activity Participation in weekly update meetings Working with our client services team to co-ordinate the preparation and delivery of larger client projects Ablity to support sales functions and business development where neccessary. Basic sales proposal preparation Accountable for monthly submission of expense receipts, assigning project code s and responding to any financial queries raised by the finance team Skills and Competence: Confident and highly motivated with experience of supporting senior managers Used to working at pace with flexibility, the ability to problem solve and have a proactive approach to tasks and projects Excellent organisation, time management and prioritisation skills Strong attention to detail, with a focus on accuracy Excellent written and verbal communication and interpersonal skills, with the ability to deal confidently with client data and people at all levels Ability to positively respond to last minute changes and deliver against tight deadlines Desire to deliver great client service,putting the client at the heart of everything we do Interest in and desire for personal development Essential: A minimum of 3 years in a similar personal/executive assistant role Strong relationship builder and able to maintain long term relationships Project coordination support experience will be hugely beneficial Confidence and ability in booking online accommodation and travel arrangements IT Savy: Highly Proficient in Office 365, Outlook, SharePoint and Microsoft Applications such as Planner and Forms / Strong level of IT knowledge e.g. Word and Excel Digitally smart and technically aware with an ability to operate across multiple platforms On Offer: Company bonus scheme (based on company and personal performance) 33 days holiday (including statutory leave) Christmas shutdown period between Christmas and New Year Hybrid working (1-2 days per week) Company Sick Pay Company events Opportunity to receive world-class development Other wellbeing Initiatives Workplace Pension 3% Employer contributions Childcare Voucher scheme Free onsite parking We are looking for someone that will bring a sophisticated confidence to their work and delivery. A typical day might include managing diary appointments, working with the Client Services and Analytics team to co-ordinate client projects, booking travel, preparing itineraries and project resources, uploading opportunities to their bespoke platform and communicating with key client contacts to determine and deliver against bespoke and changing requirements. This is the ideal role for someone who thrives in testing and challening situaitons and able to work in an agile and autonomous manner. This is a hybrid role and for the first 3 months you will be office based to get up to speed with everything. Candidates applying from further afield (outside of Hampshire) will only be considered should the local market not yield the results this client is looking for. Candidates would need to be willing to commute to Southampton or relocate. This client in unfortunately unable to provide sponsorship.
May 01, 2024
Full time
Role: Project Coordinator Location: Hampshire (Greater Southampton) Type: Permanent Full time Structure: 3 days in office and 2 WFH Company: Business Consultancy Salary: Salary up to £27,000 - £30,000 (DOE) - this may be negotiable for the right level of experience. We are working with a small but dynamic business consultancy that helps drive innovation in leadership teams through sophisticated assesments and data focused soltuions. This is a failry junior role and ideal for someone that has a few years experience as PA, Project Coordination or executive assistant as you will be supporting key senior leaders in the business with day-to-day administrative tasks with some overlap into their current projects. This is a admin heavy role and you will need to bring a strong planning, scheduling, diary management event coordination and project based skill set to the table. Key Accountabilities: Assisting Associates with diary management, booking travel arrangements including international travel, completing visa applications, adhering to vaccination and testing requirements and preparing itineraries and ensuring all relevant materials are prepared in a timely manner On-going review of the diary to ensure optimal use of time and resources Booking sessions for coaching programmes and workshops Daily updating pipeline with sales activity Participation in weekly update meetings Working with our client services team to co-ordinate the preparation and delivery of larger client projects Ablity to support sales functions and business development where neccessary. Basic sales proposal preparation Accountable for monthly submission of expense receipts, assigning project code s and responding to any financial queries raised by the finance team Skills and Competence: Confident and highly motivated with experience of supporting senior managers Used to working at pace with flexibility, the ability to problem solve and have a proactive approach to tasks and projects Excellent organisation, time management and prioritisation skills Strong attention to detail, with a focus on accuracy Excellent written and verbal communication and interpersonal skills, with the ability to deal confidently with client data and people at all levels Ability to positively respond to last minute changes and deliver against tight deadlines Desire to deliver great client service,putting the client at the heart of everything we do Interest in and desire for personal development Essential: A minimum of 3 years in a similar personal/executive assistant role Strong relationship builder and able to maintain long term relationships Project coordination support experience will be hugely beneficial Confidence and ability in booking online accommodation and travel arrangements IT Savy: Highly Proficient in Office 365, Outlook, SharePoint and Microsoft Applications such as Planner and Forms / Strong level of IT knowledge e.g. Word and Excel Digitally smart and technically aware with an ability to operate across multiple platforms On Offer: Company bonus scheme (based on company and personal performance) 33 days holiday (including statutory leave) Christmas shutdown period between Christmas and New Year Hybrid working (1-2 days per week) Company Sick Pay Company events Opportunity to receive world-class development Other wellbeing Initiatives Workplace Pension 3% Employer contributions Childcare Voucher scheme Free onsite parking We are looking for someone that will bring a sophisticated confidence to their work and delivery. A typical day might include managing diary appointments, working with the Client Services and Analytics team to co-ordinate client projects, booking travel, preparing itineraries and project resources, uploading opportunities to their bespoke platform and communicating with key client contacts to determine and deliver against bespoke and changing requirements. This is the ideal role for someone who thrives in testing and challening situaitons and able to work in an agile and autonomous manner. This is a hybrid role and for the first 3 months you will be office based to get up to speed with everything. Candidates applying from further afield (outside of Hampshire) will only be considered should the local market not yield the results this client is looking for. Candidates would need to be willing to commute to Southampton or relocate. This client in unfortunately unable to provide sponsorship.
Assistant Store Manager - White Oaks Mall, London page is loaded Assistant Store Manager - White Oaks Mall, London Apply locations London, On time type Full time posted on Posted Yesterday job requisition id JR198051 About the Role As an Assistant Store Manager at Claires, you will support your Store Manager with the following; Sales and profit: Driving and achieving retail store targets Customer service: delivering the finest level of customer service Store operations: keeping the store running smoothly Commerciality: Ensuring your store is well merchandised and commercially correct Team leadership: Assisting Store Manager in training and coaching the store team to enhance their skills and career development Ear piercing (you will receive full training) About Claire's A leading high street fashion retailer with stores globally We specialize in fashionable jewelry, accessories and cosmetics products Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trends We are a fun place to work! We encourage all store members to wear our product We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company! About You High school diploma or equivalent required Minimum one year retail management experience Excellent verbal/written communication and organizational skills Basic computer skills Sound understanding of mathematics and strong reading comprehension skills Understands the importance of Customer Service Ability to analyze sales reports and strategically problem solve Ability to stand during scheduled shifts Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting customer Ability to operate POS system Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Similar Jobs (1) Part Time Manager Masonville Mall, London Ontario locations London, On time type Part time posted on Posted 30+ Days Ago We're a global brand powerhouse for self - expression. We are dedicated to making this happen through our products, experiences and most importantly, our people. A Message from CEO, Ryan Vero: Our mission of being a brand powerhouse for self-expression starts with us. We're proud to say that 45% of our top executive team is female, and 55% of our global population, vice president and above, is female or diverse. By fully embracing the diversity of our global workforce, we inspire innovation and create better experiences for our people and our consumers. Do work that inspires. We're passionate about our purpose. We bring joy by opening the door to self-discovery. Every day, we get to encourage and celebrate self-expression with each accessory choice and piercing decision we help our customers make. We think that today - more than ever - encouraging others to freely express their many sides is a pretty great thing to be a part of. Play as a team. We support each other and strive to make personal connections. Because treating each other with respect helps us achieve our individual and common goals. Encouraging our team members to forge their own way is key to what makes us stronger and more innovative as an organization. Be true to you. The real you is inspirational, and that's who we want you to be at Claire's. We want you to - the most you. When you feel free to show up as the real you, it encourages others to do the same. You make a difference just by being who you are. Every day, we have the opportunity together to promote an inclusive and diverse culture that makes us all richer. Evolve yourself. We want you to be the most you possible. But just as our styles evolve, so do we. That's why we encourage you to keep growing, changing and reinventing yourself. Helping you grow and achieve your aspirations is important to us. We are proud of our many employees who have moved across and through the organization, taking on new opportunities and inspiring us all to dream and achieve. Claire's Values Learn more about our company and 's Values Available Roles We have sales associate, part-time manager, assistant manager, and manager roles available in store. We also have district and regional sales leadership roles as well as corporate roles. Learn more via Job Search.
May 01, 2024
Full time
Assistant Store Manager - White Oaks Mall, London page is loaded Assistant Store Manager - White Oaks Mall, London Apply locations London, On time type Full time posted on Posted Yesterday job requisition id JR198051 About the Role As an Assistant Store Manager at Claires, you will support your Store Manager with the following; Sales and profit: Driving and achieving retail store targets Customer service: delivering the finest level of customer service Store operations: keeping the store running smoothly Commerciality: Ensuring your store is well merchandised and commercially correct Team leadership: Assisting Store Manager in training and coaching the store team to enhance their skills and career development Ear piercing (you will receive full training) About Claire's A leading high street fashion retailer with stores globally We specialize in fashionable jewelry, accessories and cosmetics products Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trends We are a fun place to work! We encourage all store members to wear our product We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company! About You High school diploma or equivalent required Minimum one year retail management experience Excellent verbal/written communication and organizational skills Basic computer skills Sound understanding of mathematics and strong reading comprehension skills Understands the importance of Customer Service Ability to analyze sales reports and strategically problem solve Ability to stand during scheduled shifts Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting customer Ability to operate POS system Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Similar Jobs (1) Part Time Manager Masonville Mall, London Ontario locations London, On time type Part time posted on Posted 30+ Days Ago We're a global brand powerhouse for self - expression. We are dedicated to making this happen through our products, experiences and most importantly, our people. A Message from CEO, Ryan Vero: Our mission of being a brand powerhouse for self-expression starts with us. We're proud to say that 45% of our top executive team is female, and 55% of our global population, vice president and above, is female or diverse. By fully embracing the diversity of our global workforce, we inspire innovation and create better experiences for our people and our consumers. Do work that inspires. We're passionate about our purpose. We bring joy by opening the door to self-discovery. Every day, we get to encourage and celebrate self-expression with each accessory choice and piercing decision we help our customers make. We think that today - more than ever - encouraging others to freely express their many sides is a pretty great thing to be a part of. Play as a team. We support each other and strive to make personal connections. Because treating each other with respect helps us achieve our individual and common goals. Encouraging our team members to forge their own way is key to what makes us stronger and more innovative as an organization. Be true to you. The real you is inspirational, and that's who we want you to be at Claire's. We want you to - the most you. When you feel free to show up as the real you, it encourages others to do the same. You make a difference just by being who you are. Every day, we have the opportunity together to promote an inclusive and diverse culture that makes us all richer. Evolve yourself. We want you to be the most you possible. But just as our styles evolve, so do we. That's why we encourage you to keep growing, changing and reinventing yourself. Helping you grow and achieve your aspirations is important to us. We are proud of our many employees who have moved across and through the organization, taking on new opportunities and inspiring us all to dream and achieve. Claire's Values Learn more about our company and 's Values Available Roles We have sales associate, part-time manager, assistant manager, and manager roles available in store. We also have district and regional sales leadership roles as well as corporate roles. Learn more via Job Search.
The Role Working within a fast-paced financial organisation to provide full admin support across office-based functions and new business with full training to be given. Maintaining relationships with clients , ensuring excellent customer service is maintained at all times. Robust administration of client letters and files throughout a project click apply for full job details
May 01, 2024
Full time
The Role Working within a fast-paced financial organisation to provide full admin support across office-based functions and new business with full training to be given. Maintaining relationships with clients , ensuring excellent customer service is maintained at all times. Robust administration of client letters and files throughout a project click apply for full job details
HR Advisor (Fixed Term contract) Location: Birmingham City Centre Salary: (phone number removed) Hybrid availability BCR/OO/11082 Bell Cornwall Recruitment are pleased to be hiring for a HR Advisor for a fixed-term 12 months contract. Our client is a growing energy company based in Birmingham City Centre. They are searching for a Human Resources Advisor with experience with payroll and Employee Relations. Key duties include but are not limited to: Leading and managing ER cases including performance reviews and dismissals Training line managers on HR procedures and guidelines Working closely with managers and the wider HR team Processing and reviewing the monthly payroll Assisting with recruitment-preparing job adverts and conducting interviews Processing maternity and shared parental leave-organising meetings, formalising letters Handling flexible working requests for staff Liaising with the business team to carry out inductions for the commercial business department Managing projects when required Initiating and carrying out inclusion and well-being engagements Updating the HR handbook and policies when required Assisting the head of HR with training courses Reviewing staff absences and return to works Leading new starters and leavers packs The ideal candidate: CIPD qualified(Level 5 and above) Experience in HR and recruitment Understanding and knowledge of HR policies and practices Knowledge of employment law Experience in payroll process Meticulous attention to detail Proficient in Microsoft Office Excellent interpersonal skills to handle confidential matters and build internal relationships Positive attitude and adaptability towards different dynamics Willingness to embrace change and creativity Ability to work well under pressure This role is an excellent opportunity that offers benefits and growth to the successful professional. If you are an experienced HR professional looking to become a HR Advisor, please apply now! Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
May 01, 2024
Full time
HR Advisor (Fixed Term contract) Location: Birmingham City Centre Salary: (phone number removed) Hybrid availability BCR/OO/11082 Bell Cornwall Recruitment are pleased to be hiring for a HR Advisor for a fixed-term 12 months contract. Our client is a growing energy company based in Birmingham City Centre. They are searching for a Human Resources Advisor with experience with payroll and Employee Relations. Key duties include but are not limited to: Leading and managing ER cases including performance reviews and dismissals Training line managers on HR procedures and guidelines Working closely with managers and the wider HR team Processing and reviewing the monthly payroll Assisting with recruitment-preparing job adverts and conducting interviews Processing maternity and shared parental leave-organising meetings, formalising letters Handling flexible working requests for staff Liaising with the business team to carry out inductions for the commercial business department Managing projects when required Initiating and carrying out inclusion and well-being engagements Updating the HR handbook and policies when required Assisting the head of HR with training courses Reviewing staff absences and return to works Leading new starters and leavers packs The ideal candidate: CIPD qualified(Level 5 and above) Experience in HR and recruitment Understanding and knowledge of HR policies and practices Knowledge of employment law Experience in payroll process Meticulous attention to detail Proficient in Microsoft Office Excellent interpersonal skills to handle confidential matters and build internal relationships Positive attitude and adaptability towards different dynamics Willingness to embrace change and creativity Ability to work well under pressure This role is an excellent opportunity that offers benefits and growth to the successful professional. If you are an experienced HR professional looking to become a HR Advisor, please apply now! Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. M&G operates in a complex, highly regulated environment, a sector that is often in the public eye. Maintaining good relations with decision makers in Whitehall, Westminster and in other M&G markets is critical to the firm delivering on its purpose and achieving its strategic priorities. Together with the Public Affairs Manager, the role holder will support our efforts to develop and implement a strategic public affairs plan that builds M&G's reputation, influencing and positioning in our sector. This will include the creation and delivery of proactive campaigns that will positively change external perceptions of M&G and affect change with key stakeholders. They will support internal stakeholders on proactive political engagement and potential issues which could affect M&G's reputation. You will be managing communications with key political audiences, stakeholders, and relevant decision makers. Key accountabilities for this role: Strategy - Working with the Public Affairs Manager you will support the implementation of a strategic public affairs plan that underpins the delivery of M&G plc's strategic objectives and builds M&G's reputation with opinion formers. This includes helping to organise external political meetings and events, alongside coordinating, and assisting with the engagement and representation of M&G's interests with relevant trade associations, MPs, MEPs, departmental officials. Co-ordination - Working with Head of Public Affairs (PA) and Public Affairs Manager you will provide support with a range of public affairs issues, related to M&G plc's business model. You will help both the Head of PA and PA Manager to filter monitoring received from UK and Brussels and trade bodies, highlighting items of importance to M&G. You will also support with briefings, letters, position papers and consultation responses and will develop an external engagement contact programme for key M&G personnel with MPs, MEPs and officials. In addition, you will provide some administrative support, especially diary management, filtering emails, arranging meetings, travel, and room bookings. Relationship Management - You will build and manage strong relationships with relevant Ministers, parliamentarians, civil servants, policy makers, partner organisations and other external agencies to influence the policy making agenda, ensuring the best possible operating environment for M&G plc throughout the UK and beyond. Proactive Campaigns - You will support the development and delivery of integrated public affairs campaigns for M&G plc, working in conjunction with colleagues in media relations (all channels) and CSR to increase M&G's profile. You will leverage the delivery and impact of positive stories from within the business to drive increased awareness for the M&G brand with opinion former audiences. You will manage all activity within agreed timescales and budget. Key knowledge, skills, and experience: Experience of working in the political world working for an MEP, MP, think tank, Govt dept, or Public Affairs agency. Previous financial services experience is preferred but not essential, however, an awareness of the FS sector and a good understanding of the challenges and opportunities is essential. Knowledge of the workings of Westminster Parliament and Whitehall Government departments and/or knowledge of EU institutions and legislative processes. Experience of lobbying on UK Government Bills/EU Directives or Regulations and lobbying MPs, MEPs, and civil servants/Government Ministers. Experience of developing and communicating public policy positions proactively through engaging creative campaigns using a range of channels would be useful. Excellent writing skills for drafting briefings, articles, speeches, position papers, letters, notes of meetings and responses to consultation documents. Clear verbal communications as demonstrated oral meetings and briefings of internal stakeholders and lobbying of external audiences. Ability to read quickly and to summarise documents/statements/political speeches from UK Government bodies, EU institutions. Speed, accuracy, and attention to detail. Ability to follow-though and/or act on own initiative when necessary. Development of strong relationships with key stakeholders. Able to work on their initiative and as part of a team. Adapts to changing circumstances and new priorities. We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
May 01, 2024
Full time
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. M&G operates in a complex, highly regulated environment, a sector that is often in the public eye. Maintaining good relations with decision makers in Whitehall, Westminster and in other M&G markets is critical to the firm delivering on its purpose and achieving its strategic priorities. Together with the Public Affairs Manager, the role holder will support our efforts to develop and implement a strategic public affairs plan that builds M&G's reputation, influencing and positioning in our sector. This will include the creation and delivery of proactive campaigns that will positively change external perceptions of M&G and affect change with key stakeholders. They will support internal stakeholders on proactive political engagement and potential issues which could affect M&G's reputation. You will be managing communications with key political audiences, stakeholders, and relevant decision makers. Key accountabilities for this role: Strategy - Working with the Public Affairs Manager you will support the implementation of a strategic public affairs plan that underpins the delivery of M&G plc's strategic objectives and builds M&G's reputation with opinion formers. This includes helping to organise external political meetings and events, alongside coordinating, and assisting with the engagement and representation of M&G's interests with relevant trade associations, MPs, MEPs, departmental officials. Co-ordination - Working with Head of Public Affairs (PA) and Public Affairs Manager you will provide support with a range of public affairs issues, related to M&G plc's business model. You will help both the Head of PA and PA Manager to filter monitoring received from UK and Brussels and trade bodies, highlighting items of importance to M&G. You will also support with briefings, letters, position papers and consultation responses and will develop an external engagement contact programme for key M&G personnel with MPs, MEPs and officials. In addition, you will provide some administrative support, especially diary management, filtering emails, arranging meetings, travel, and room bookings. Relationship Management - You will build and manage strong relationships with relevant Ministers, parliamentarians, civil servants, policy makers, partner organisations and other external agencies to influence the policy making agenda, ensuring the best possible operating environment for M&G plc throughout the UK and beyond. Proactive Campaigns - You will support the development and delivery of integrated public affairs campaigns for M&G plc, working in conjunction with colleagues in media relations (all channels) and CSR to increase M&G's profile. You will leverage the delivery and impact of positive stories from within the business to drive increased awareness for the M&G brand with opinion former audiences. You will manage all activity within agreed timescales and budget. Key knowledge, skills, and experience: Experience of working in the political world working for an MEP, MP, think tank, Govt dept, or Public Affairs agency. Previous financial services experience is preferred but not essential, however, an awareness of the FS sector and a good understanding of the challenges and opportunities is essential. Knowledge of the workings of Westminster Parliament and Whitehall Government departments and/or knowledge of EU institutions and legislative processes. Experience of lobbying on UK Government Bills/EU Directives or Regulations and lobbying MPs, MEPs, and civil servants/Government Ministers. Experience of developing and communicating public policy positions proactively through engaging creative campaigns using a range of channels would be useful. Excellent writing skills for drafting briefings, articles, speeches, position papers, letters, notes of meetings and responses to consultation documents. Clear verbal communications as demonstrated oral meetings and briefings of internal stakeholders and lobbying of external audiences. Ability to read quickly and to summarise documents/statements/political speeches from UK Government bodies, EU institutions. Speed, accuracy, and attention to detail. Ability to follow-though and/or act on own initiative when necessary. Development of strong relationships with key stakeholders. Able to work on their initiative and as part of a team. Adapts to changing circumstances and new priorities. We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Senior Recruitment Consultant - Procurement Portfolio Procurement, part of The Portfolio Group, are looking to grow our specialist division. We are keen to secure a Senior Recruitment Consultant with a minimum of 3-years' experience in the procurement or supply chain sectors. You'll be joining a small team and will be managing a portfolio of current clients and using your business development skills to nurture new leads. Knowledge of either direct or in-direct procurement, category, supply chain, buyers, vendor management or manufacturing will be ideal to allow you to manage this already warm desk where our 14-years in the industry brings an array of leading clients, from household brands, leading names across the retail, sport and hospitality sectors, FTSE 500 businesses and global entities. Utilising your current network of senior & executive level professionals will be vital to your success alongside nurturing cross-sell leads from our other divisions, both giving you a platform to deliver quickly with an opportunity to thrive in a buoyant market. You'll be expected to be self-motivated and self-sufficient, however we offer excellent training with a leading coach to enhance your skills and there is a clear career pathway to pursue your recruitment career within sales or management. Portfolio Procurement division, part of The Portfolio Group, was founded in 2012 and is a specialist Procurement recruitment agency sourcing talented Procurement professionals, Category Managers, Supply Chain talent and buyers across the UK & ROI at all levels of the market. As a Senior Recruitment Consultant, your key responsibilities will include: Taking a warm desk and maintaining a 5 relationship with a portfolio of loyal clients Re-engaging lapsed clients and lost business to maximise existing relationships Exploit our divisional networks to mine for leads Identify new opportunities through your network, research and knowledge of the market Sourcing candidates through a variety of methods Managing all aspects of the recruitment life cycle from introductions to offer stage. Becoming an industry-leading expert in this unique market Communicating with clients and candidates via telephone and email Visiting our diverse client base from household names, luxury brands, leading sporting institutions, global corporations to name a few! Delivering achievable & agreed targets on a monthly basis To be successful as a Senior Recruitment Consultant you'll require: Advanced communication skills with a high ability to negotiate with clients and candidates Sales-driven mindset, achievement oriented Professional manner & ability to engage with stakeholders at all levels Independent person with good organisation skills Why work for us? Competitive base salary, industry-leading commission scheme paid monthly with no minimum threshold and additional performance-related bonuses Transparent career framework and set promotional criteria that you can start working towards on day one Modern, spacious office based in the heart of the city with amazing facilities A supportive and collaborative team Realistic targets and time to grow in your role Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York Quarterly incentives visiting top restaurants across London & Manchester including the ivy, Shard, 20 stories and 34 Mayfair. Access to our wellbeing portal Established in 1988, we now have 35 years' experience in the industry and a reputable track record recruiting at all levels of the market, across the whole of the UK, ROI & Canada and into a multitude of industry sectors. With offices based in London, Manchester & Toronto, we have proven success in permanent, temporary and contract recruitment and we pride ourselves on having a fast, efficient, and consultative service with an enviable client base. INDREC
May 01, 2024
Full time
Senior Recruitment Consultant - Procurement Portfolio Procurement, part of The Portfolio Group, are looking to grow our specialist division. We are keen to secure a Senior Recruitment Consultant with a minimum of 3-years' experience in the procurement or supply chain sectors. You'll be joining a small team and will be managing a portfolio of current clients and using your business development skills to nurture new leads. Knowledge of either direct or in-direct procurement, category, supply chain, buyers, vendor management or manufacturing will be ideal to allow you to manage this already warm desk where our 14-years in the industry brings an array of leading clients, from household brands, leading names across the retail, sport and hospitality sectors, FTSE 500 businesses and global entities. Utilising your current network of senior & executive level professionals will be vital to your success alongside nurturing cross-sell leads from our other divisions, both giving you a platform to deliver quickly with an opportunity to thrive in a buoyant market. You'll be expected to be self-motivated and self-sufficient, however we offer excellent training with a leading coach to enhance your skills and there is a clear career pathway to pursue your recruitment career within sales or management. Portfolio Procurement division, part of The Portfolio Group, was founded in 2012 and is a specialist Procurement recruitment agency sourcing talented Procurement professionals, Category Managers, Supply Chain talent and buyers across the UK & ROI at all levels of the market. As a Senior Recruitment Consultant, your key responsibilities will include: Taking a warm desk and maintaining a 5 relationship with a portfolio of loyal clients Re-engaging lapsed clients and lost business to maximise existing relationships Exploit our divisional networks to mine for leads Identify new opportunities through your network, research and knowledge of the market Sourcing candidates through a variety of methods Managing all aspects of the recruitment life cycle from introductions to offer stage. Becoming an industry-leading expert in this unique market Communicating with clients and candidates via telephone and email Visiting our diverse client base from household names, luxury brands, leading sporting institutions, global corporations to name a few! Delivering achievable & agreed targets on a monthly basis To be successful as a Senior Recruitment Consultant you'll require: Advanced communication skills with a high ability to negotiate with clients and candidates Sales-driven mindset, achievement oriented Professional manner & ability to engage with stakeholders at all levels Independent person with good organisation skills Why work for us? Competitive base salary, industry-leading commission scheme paid monthly with no minimum threshold and additional performance-related bonuses Transparent career framework and set promotional criteria that you can start working towards on day one Modern, spacious office based in the heart of the city with amazing facilities A supportive and collaborative team Realistic targets and time to grow in your role Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York Quarterly incentives visiting top restaurants across London & Manchester including the ivy, Shard, 20 stories and 34 Mayfair. Access to our wellbeing portal Established in 1988, we now have 35 years' experience in the industry and a reputable track record recruiting at all levels of the market, across the whole of the UK, ROI & Canada and into a multitude of industry sectors. With offices based in London, Manchester & Toronto, we have proven success in permanent, temporary and contract recruitment and we pride ourselves on having a fast, efficient, and consultative service with an enviable client base. INDREC
The Institution of Engineering & Technology
Stevenage, Hertfordshire
What if you could support the IET to build satisfaction and loyalty amongst members? What if you join an enthusiastic team working towards the common goal of providing exceptional customer service? What if you were our Customer Service Executive? This role is known internally as 'Member Relations Executive' At the IET, making our world a better place starts by creating a better place for our people. At the IET you'll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you'll grow - professionally and personally - in ways you never thought possible. We're also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working. What you'll be doing As the Member Relations Executive you'll join our friendly, multifunctional and multi-channel Member Relations team. In this role, you'll lead on resolving membership enquiries from prospective, existing and lapsed members via phone and email and SMS. You'll support with maximizing engagement from new member sales leads to convert into membership as well as delivering a great customer service experience to our existing members, aiding member retention. All part of the goal to build a positive membership experience a as whole. What we hope you can bring to the role We're looking for someone who has excellent attention to detail with strong communication skills. An excellent team worker who is well rehearsed in dealing with people at all levels internally and externally. Ideally you will have telephone-based customer service experience and be confident working in a high-volume call-based environment supporting customers with a range of queries. As a quick learner, you'll be process driven and comfortable working under pressure. We'd love to get to know you Is Imposter syndrome creeping in? Don't worry - we'd rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work. A little more about the role Supporting member enquiries via a multi-channel customer service, including Telephone, Email and SMS. Accurately process new and lapsed member applications over the phone, following set procedures. Taking payment of new member applications or existing member renewals over the phone, complying with Data Protection and PCI DSS legislation. Performing outbound campaigns to aid member retention, including Late Payer and Welcome member communications. Actively promote IET products and services in an appropriate manner to relevant members and prospective applicants. Ensure all member contact services levels are maintained. To identify and provide feedback and suggestions on market intelligence to Line Manager, as well as Member Experience, Retention and Partnership and Development Team To represent IET Membership at events as required. Liaise with Partnership Scheme Manager to ensure smooth administration of new and existing members onto Third Party Schemes. Support Engagement opportunities as identified by the Member Experience and Retention Teams. A little more about what we're looking for Educated to A level or an equivalent level of competence. Confident in dealing with people at all levels internally and externally. Excellent team-working, interpersonal and coordinating skills. Excellent communication skills - written, oral and presentational. Ability to time manage and prioritize. Experience in processing payment details. Very strong focus on excellent customer service in particular an appreciation of the fact that every member is an individual. Experienced in dealing with a diverse range of people and able to manage interpersonal relationships. Ability to pay attention to individual detail. Proficient in Microsoft Word, Excel, Databases, PowerPoint, and Outlook. Desirable to have worked with members previously. What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET' site.
May 01, 2024
Full time
What if you could support the IET to build satisfaction and loyalty amongst members? What if you join an enthusiastic team working towards the common goal of providing exceptional customer service? What if you were our Customer Service Executive? This role is known internally as 'Member Relations Executive' At the IET, making our world a better place starts by creating a better place for our people. At the IET you'll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you'll grow - professionally and personally - in ways you never thought possible. We're also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working. What you'll be doing As the Member Relations Executive you'll join our friendly, multifunctional and multi-channel Member Relations team. In this role, you'll lead on resolving membership enquiries from prospective, existing and lapsed members via phone and email and SMS. You'll support with maximizing engagement from new member sales leads to convert into membership as well as delivering a great customer service experience to our existing members, aiding member retention. All part of the goal to build a positive membership experience a as whole. What we hope you can bring to the role We're looking for someone who has excellent attention to detail with strong communication skills. An excellent team worker who is well rehearsed in dealing with people at all levels internally and externally. Ideally you will have telephone-based customer service experience and be confident working in a high-volume call-based environment supporting customers with a range of queries. As a quick learner, you'll be process driven and comfortable working under pressure. We'd love to get to know you Is Imposter syndrome creeping in? Don't worry - we'd rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work. A little more about the role Supporting member enquiries via a multi-channel customer service, including Telephone, Email and SMS. Accurately process new and lapsed member applications over the phone, following set procedures. Taking payment of new member applications or existing member renewals over the phone, complying with Data Protection and PCI DSS legislation. Performing outbound campaigns to aid member retention, including Late Payer and Welcome member communications. Actively promote IET products and services in an appropriate manner to relevant members and prospective applicants. Ensure all member contact services levels are maintained. To identify and provide feedback and suggestions on market intelligence to Line Manager, as well as Member Experience, Retention and Partnership and Development Team To represent IET Membership at events as required. Liaise with Partnership Scheme Manager to ensure smooth administration of new and existing members onto Third Party Schemes. Support Engagement opportunities as identified by the Member Experience and Retention Teams. A little more about what we're looking for Educated to A level or an equivalent level of competence. Confident in dealing with people at all levels internally and externally. Excellent team-working, interpersonal and coordinating skills. Excellent communication skills - written, oral and presentational. Ability to time manage and prioritize. Experience in processing payment details. Very strong focus on excellent customer service in particular an appreciation of the fact that every member is an individual. Experienced in dealing with a diverse range of people and able to manage interpersonal relationships. Ability to pay attention to individual detail. Proficient in Microsoft Word, Excel, Databases, PowerPoint, and Outlook. Desirable to have worked with members previously. What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET' site.
Jam Management Consultancy ltd
Bracknell, Berkshire
Senior Account Managers wanted, UcaaS, Unified Communications, SaaS, Cloud, Complex Solutions, Public Sectors, 80-100k Due to our rapid global expansion, we are looking for a successful and established Senior Account Manager to join our global sales team. The Senior Account Manager serves as the single point of contact for all customer enquiries across their key accounts. The Senior Account Manager will find opportunities to increase sales and develop upsell opportunities by understanding the storm product and future roadmap. The Senior Account Manager will also be responsible for coaching and motivating a team to generate revenue and achieve targets. Location. Berkshire. This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our clients hybrid working policy. Key responsibilities of the role. Team Management Motivate, coach and develop the team on a daily basis. Give regular constructive feedback and recognise good behaviour/performance. Proactively address areas of poor performance with the team and support them to improve. Identify training needs across the team and design/source training that will meet these requirements. Invest in the personal development of the team, continuously improving their soft skills, customer service, technical skills and problem solving. Plan workload and colleague resource levels to meet customer and business expectations. Provide weekly reports/updates on department activity and progress to management as required. Account planning Be responsible for all customer account management matters. Build and maintain relationships with your accounts, stakeholders and executive sponsors. Forecast and track key account sales metrics for business pipeline opportunities. Regularly determine upsell and sales opportunities through white space analysis. Run quarterly business reviews with key accounts. Track and manage your accounts using clients CRM tool. Create reports on account status, including customer sentiment in consult, build and run phases. Customer relationships & satisfaction Build and maintain relationships with your accounts, stakeholders and executive sponsors. Work with key customers to understand their industry, value drivers and business processes. Work closely with the Customer Success team to identify opportunities where we can provide additional value for customers in sharing and leveraging CX, deployment and UX best practice. Conduct a regular customer meeting cadence, weekly, monthly, quarterly. Manage a senior contact strategy of multi-level engagement within the account base. Produce and execute an Account Development Plan. Collaborate with wider clients teams and departments to support your customer in all clients matters including escalations. Driving opportunities and revenue Manage all aspects of revenue including in year revenue, annual recurring revenue and renewal activity. Consistently meet and exceed upsell targets to increase revenue. Contribute to Sector development plans, identifying new revenue opportunities within your Sector and for the wider business unit. Promote new products and services to key accounts to generate and increase revenue. Achieve a minimum number of 5 star G2 and Gartner Peer insight reviews. Develop a portfolio of referrals through key accounts and generate new business leads. About you. Bachelor's degree in a relevant subject. Good experience managing and motivating others. Good experience of enterprise account management, typically of at least 5 years. Experience in the SaaS industry, specifically CCaaS is desirable. Experience of using a CRM or similar tool. Good interpersonal skills, including effective influencing and negotiating stakeholders at all levels. Good communication, including presentation skills and being able to adapt style to suit the audience. Proven work experience as an Account Manager, Account Executive or similar title.
May 01, 2024
Full time
Senior Account Managers wanted, UcaaS, Unified Communications, SaaS, Cloud, Complex Solutions, Public Sectors, 80-100k Due to our rapid global expansion, we are looking for a successful and established Senior Account Manager to join our global sales team. The Senior Account Manager serves as the single point of contact for all customer enquiries across their key accounts. The Senior Account Manager will find opportunities to increase sales and develop upsell opportunities by understanding the storm product and future roadmap. The Senior Account Manager will also be responsible for coaching and motivating a team to generate revenue and achieve targets. Location. Berkshire. This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our clients hybrid working policy. Key responsibilities of the role. Team Management Motivate, coach and develop the team on a daily basis. Give regular constructive feedback and recognise good behaviour/performance. Proactively address areas of poor performance with the team and support them to improve. Identify training needs across the team and design/source training that will meet these requirements. Invest in the personal development of the team, continuously improving their soft skills, customer service, technical skills and problem solving. Plan workload and colleague resource levels to meet customer and business expectations. Provide weekly reports/updates on department activity and progress to management as required. Account planning Be responsible for all customer account management matters. Build and maintain relationships with your accounts, stakeholders and executive sponsors. Forecast and track key account sales metrics for business pipeline opportunities. Regularly determine upsell and sales opportunities through white space analysis. Run quarterly business reviews with key accounts. Track and manage your accounts using clients CRM tool. Create reports on account status, including customer sentiment in consult, build and run phases. Customer relationships & satisfaction Build and maintain relationships with your accounts, stakeholders and executive sponsors. Work with key customers to understand their industry, value drivers and business processes. Work closely with the Customer Success team to identify opportunities where we can provide additional value for customers in sharing and leveraging CX, deployment and UX best practice. Conduct a regular customer meeting cadence, weekly, monthly, quarterly. Manage a senior contact strategy of multi-level engagement within the account base. Produce and execute an Account Development Plan. Collaborate with wider clients teams and departments to support your customer in all clients matters including escalations. Driving opportunities and revenue Manage all aspects of revenue including in year revenue, annual recurring revenue and renewal activity. Consistently meet and exceed upsell targets to increase revenue. Contribute to Sector development plans, identifying new revenue opportunities within your Sector and for the wider business unit. Promote new products and services to key accounts to generate and increase revenue. Achieve a minimum number of 5 star G2 and Gartner Peer insight reviews. Develop a portfolio of referrals through key accounts and generate new business leads. About you. Bachelor's degree in a relevant subject. Good experience managing and motivating others. Good experience of enterprise account management, typically of at least 5 years. Experience in the SaaS industry, specifically CCaaS is desirable. Experience of using a CRM or similar tool. Good interpersonal skills, including effective influencing and negotiating stakeholders at all levels. Good communication, including presentation skills and being able to adapt style to suit the audience. Proven work experience as an Account Manager, Account Executive or similar title.