Investment Sales Analyst Are you keen to embark on an exciting journey to learn and grow, gaining valuable experience on all aspects of a proposal development lifecycle? We are looking for someone to join our Investment Pursuit sales team to oversee all aspects of a proposal lifecycle from RFPs (Request for Proposal) to presentation/pitch decks to presentation coaching for Aon's UK investment department. If you're eager to develop new skills, we want to hear from you! The investment sales team oversee all aspects of the proposal development lifecycle. We collaborate with portfolio managers, operations teams, client consultants, actuaries, insurance specialists among others to ensure that we showcase the best of Aon to our clients. We are looking for someone who is passionate about distilling Aon's knowledge and experience into the key points that matter for a client. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The role will encompass all sales channels within the investment department, including advisory and fiduciary services, as well as providing assistance in emerging areas such as insurance and responsible investment. This role provides an unparalleled opportunity to: Learn about our diverse client base and the latest innovative ideas and solutions Collaborate with some of the most senior members of the investment, retirement and commercial teams, especially for larger or collaborative bids Learn about our specialist functions such as delegated operations, manager selection, risk settlement etc Learn about our client-focused investment sales process and develop persuasive writing skills Provide guidance to junior members of the investment pursuit and bid teams Over time, this role will provide opportunity for development in many areas across the investment and commercial teams. How this opportunity is different Our Investment Pursuit Consultants are actively involved in the sales processes, gaining early exposure to crafting RFPs and presentation/pitch materials. They build networks with senior stakeholders gaining first-hand experience through presentation/pitch rehearsals, acquiring valuable tools and techniques for future use. They are then able to take leading roles in other areas of the business using the skills they have developed. We have a robust and healthy sales pipeline and are seeking an individual to oversee investment sales projects, manage stakeholders, draft content and produce charts and tables following data analysis. Skills and experience that will lead to success Working within a busy, focused and collaborative team key tasks will include: IMC or CFA qualification or willingness to pursue with study support Collaborating with all the teams within the investment department (including lead consultants, portfolio management, risk, legal, ODD, manager research, asset allocation, middle office, reporting etc) to obtain accurate information and compelling case studies for bid documents Preparing first drafts of Executive Summaries Coordinating content from the bid team for standard RFP responses Preparing tailored answers to key questions under the direction of lead advisors/consultants. Helping to prepare due diligence questionnaires for intermediaries such as Third Party Evaluators (TPEs) Articulating the key points for a bid in a clear and concise manner to ensure consistency of messaging and emphasise competitive advantages Preparing the first draft of slides for a client pitch Coordinating pitch rehearsals and providing feedback to the pitch teams Working on ad hoc projects to further our success in sales How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
May 02, 2024
Full time
Investment Sales Analyst Are you keen to embark on an exciting journey to learn and grow, gaining valuable experience on all aspects of a proposal development lifecycle? We are looking for someone to join our Investment Pursuit sales team to oversee all aspects of a proposal lifecycle from RFPs (Request for Proposal) to presentation/pitch decks to presentation coaching for Aon's UK investment department. If you're eager to develop new skills, we want to hear from you! The investment sales team oversee all aspects of the proposal development lifecycle. We collaborate with portfolio managers, operations teams, client consultants, actuaries, insurance specialists among others to ensure that we showcase the best of Aon to our clients. We are looking for someone who is passionate about distilling Aon's knowledge and experience into the key points that matter for a client. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The role will encompass all sales channels within the investment department, including advisory and fiduciary services, as well as providing assistance in emerging areas such as insurance and responsible investment. This role provides an unparalleled opportunity to: Learn about our diverse client base and the latest innovative ideas and solutions Collaborate with some of the most senior members of the investment, retirement and commercial teams, especially for larger or collaborative bids Learn about our specialist functions such as delegated operations, manager selection, risk settlement etc Learn about our client-focused investment sales process and develop persuasive writing skills Provide guidance to junior members of the investment pursuit and bid teams Over time, this role will provide opportunity for development in many areas across the investment and commercial teams. How this opportunity is different Our Investment Pursuit Consultants are actively involved in the sales processes, gaining early exposure to crafting RFPs and presentation/pitch materials. They build networks with senior stakeholders gaining first-hand experience through presentation/pitch rehearsals, acquiring valuable tools and techniques for future use. They are then able to take leading roles in other areas of the business using the skills they have developed. We have a robust and healthy sales pipeline and are seeking an individual to oversee investment sales projects, manage stakeholders, draft content and produce charts and tables following data analysis. Skills and experience that will lead to success Working within a busy, focused and collaborative team key tasks will include: IMC or CFA qualification or willingness to pursue with study support Collaborating with all the teams within the investment department (including lead consultants, portfolio management, risk, legal, ODD, manager research, asset allocation, middle office, reporting etc) to obtain accurate information and compelling case studies for bid documents Preparing first drafts of Executive Summaries Coordinating content from the bid team for standard RFP responses Preparing tailored answers to key questions under the direction of lead advisors/consultants. Helping to prepare due diligence questionnaires for intermediaries such as Third Party Evaluators (TPEs) Articulating the key points for a bid in a clear and concise manner to ensure consistency of messaging and emphasise competitive advantages Preparing the first draft of slides for a client pitch Coordinating pitch rehearsals and providing feedback to the pitch teams Working on ad hoc projects to further our success in sales How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
Global recycling / manufacturing group requires a Senior Service Desk Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe.
May 02, 2024
Full time
Global recycling / manufacturing group requires a Senior Service Desk Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe.
Amazon Transportation Services Europe (ATS EU) is a high-powered creative team which is shaping the transportation planning and execution within the Middle Mile operations network. This team develops and applies innovative transportation management concepts to improve and enhance the transportation network and bring the best customer experience through reliability and cost efficiencies. The Amazon Transportation Services organization is looking for a Capacity Planning Manager to own and implement strategic, cross-functional management initiatives. The role is based in Munich, Luxembourg, or London. Key job responsibilities - Lead process improvement initiatives with aim to improve operational performance. - Establish and maintain the operations metrics and communicate them to leadership and other. stakeholders through daily/weekly review meetings - Document the standard operating procedures and take proactive steps to ensure that best practices are shared across all departments and among the network. - Work closely with stakeholders to build and secure support and resources for projects and initiatives in their areas. - Independently own the designing, developing, deploying, and maintaining the large scale projects. A day in the life As Capacity Planning Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement initiatives. You'll use strategic thinking to define and implement an efficient project plan. Capacity Planning Managers have significant responsibilities, and you'll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion. About the team Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Obtained a degree/diploma less than 2 years ago. - Past experience collaborating and effectively communicating (written & verbal) with senior management and different technology teams - Data Analysis skills. Some level of expertise in SQL, good knowledge of Excel - Experience in problem solving and data driven decision making - Excellent stakeholder management PREFERRED QUALIFICATIONS - Master's or Advanced degree - Experience in Transportation, Logistics, Supply Chain, or a similar related discipline - Ability to work successfully in a dynamic, ambiguous environment - Strong understanding of complex dependencies - Some level of expertise in python or R, proficient in Excel, some knowledge of data visualization software (e.g., Tableau) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 02, 2024
Full time
Amazon Transportation Services Europe (ATS EU) is a high-powered creative team which is shaping the transportation planning and execution within the Middle Mile operations network. This team develops and applies innovative transportation management concepts to improve and enhance the transportation network and bring the best customer experience through reliability and cost efficiencies. The Amazon Transportation Services organization is looking for a Capacity Planning Manager to own and implement strategic, cross-functional management initiatives. The role is based in Munich, Luxembourg, or London. Key job responsibilities - Lead process improvement initiatives with aim to improve operational performance. - Establish and maintain the operations metrics and communicate them to leadership and other. stakeholders through daily/weekly review meetings - Document the standard operating procedures and take proactive steps to ensure that best practices are shared across all departments and among the network. - Work closely with stakeholders to build and secure support and resources for projects and initiatives in their areas. - Independently own the designing, developing, deploying, and maintaining the large scale projects. A day in the life As Capacity Planning Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement initiatives. You'll use strategic thinking to define and implement an efficient project plan. Capacity Planning Managers have significant responsibilities, and you'll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion. About the team Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Obtained a degree/diploma less than 2 years ago. - Past experience collaborating and effectively communicating (written & verbal) with senior management and different technology teams - Data Analysis skills. Some level of expertise in SQL, good knowledge of Excel - Experience in problem solving and data driven decision making - Excellent stakeholder management PREFERRED QUALIFICATIONS - Master's or Advanced degree - Experience in Transportation, Logistics, Supply Chain, or a similar related discipline - Ability to work successfully in a dynamic, ambiguous environment - Strong understanding of complex dependencies - Some level of expertise in python or R, proficient in Excel, some knowledge of data visualization software (e.g., Tableau) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Position Overview: As an Interim Business Analyst, you will play a critical role in supporting our client's investment banking operations by providing comprehensive analysis, strategic insights, and innovative solutions. This interim position offers an exciting opportunity to work within a fast-paced environment, collaborating with diverse teams and contributing to the success of our global client base. Responsibilities: Conduct in-depth analysis of market trends, securities, and fund accounting practices to support strategic decision-making processes. Collaborate with stakeholders across various departments to gather requirements, identify opportunities for improvement, and implement effective solutions. Develop and maintain detailed documentation, including business requirements, process flows, and user manuals. Utilise data analysis tools and techniques to extract actionable insights and drive informed business decisions. Support the implementation and integration of new systems, processes, and technologies to enhance operational efficiency and mitigate risks. Act as a subject matter expert on market-related regulations, compliance requirements, and industry best practices. Qualifications: Proven experience as a Business Analyst within the investment banking industry, with expertise in market analysis, securities, and fund accounting. Strong understanding of financial products, including equities, fixed income, derivatives, and alternative investments. Proficiency in data analysis tools and techniques, with experience in SQL, Python, or similar programming languages. Excellent communication skills with the ability to effectively convey complex concepts to diverse audiences. Demonstrated ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment. Strong analytical mindset with a proactive approach to problem-solving and continuous improvement. If the opportunity above aligns with your experience. Please submit your updated CV. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
May 01, 2024
Full time
Position Overview: As an Interim Business Analyst, you will play a critical role in supporting our client's investment banking operations by providing comprehensive analysis, strategic insights, and innovative solutions. This interim position offers an exciting opportunity to work within a fast-paced environment, collaborating with diverse teams and contributing to the success of our global client base. Responsibilities: Conduct in-depth analysis of market trends, securities, and fund accounting practices to support strategic decision-making processes. Collaborate with stakeholders across various departments to gather requirements, identify opportunities for improvement, and implement effective solutions. Develop and maintain detailed documentation, including business requirements, process flows, and user manuals. Utilise data analysis tools and techniques to extract actionable insights and drive informed business decisions. Support the implementation and integration of new systems, processes, and technologies to enhance operational efficiency and mitigate risks. Act as a subject matter expert on market-related regulations, compliance requirements, and industry best practices. Qualifications: Proven experience as a Business Analyst within the investment banking industry, with expertise in market analysis, securities, and fund accounting. Strong understanding of financial products, including equities, fixed income, derivatives, and alternative investments. Proficiency in data analysis tools and techniques, with experience in SQL, Python, or similar programming languages. Excellent communication skills with the ability to effectively convey complex concepts to diverse audiences. Demonstrated ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment. Strong analytical mindset with a proactive approach to problem-solving and continuous improvement. If the opportunity above aligns with your experience. Please submit your updated CV. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
Company: Finning International Inc. Number of Openings: 1 Worker Type: Permanent Position Overview: With a reporting line to the Security Operations Manager, the Intermediate Security Operations Analyst will be globally responsible for improving the security posture of all Finning regions regarding governance policy compliance, firewall policy management, vulnerability management, SIEM alert management, email hygiene, anti-virus management, and incident response. The ideal candidate for this position is a proven thought leader, problem solver and integrator of people and processes, as well as an effective global internal consultant. The Intermediate Security Operations Analyst must possess solid domain competencies in a number of IT-security-related disciplines, including risk, business continuity management, privacy and compliance. Job Description: Major Job Functions: Governance policy compliance, including validating policy compliance, contributing towards team budget development and management, security awareness training Firewall policy management, including annual policy review, reviewing and approving planned and ad-hoc policy rules changes, reviewing and approving IPS policy rules and onboarding new firewalls Vulnerability management, including asset scans and mapping SIEM alert management, including identifying log parsing errors, advising on remediation activities, reviewing/action of alerts and collaborating on alert optimization- Email hygiene and anti-virus management, including investigating/responding to alerts, system monitoring and contributing towards continuous improvements and upgrades Incident response, including reviewing logs and collaborating to prevent/isolate traffic, solution development and threat analysis Providing insight into incident management, continuous improvement to procedures and policies Benefits: In addition to 25 days holiday, an annual bonus, a competitive salary, life insurance, and up to 7% pension, you will benefit from: Private medical insurance Enhanced maternity and paternity packages Family-friendly policies to support working parents Enhanced flexible working options Support from a team of 40+ Mental Health first-aiders Employee wellbeing solutions Electric car scheme (UK) The opportunity to work with your charity of choice Length of service or recognition awards. Specific Skills: Awareness of Identity and access management (IAM) solutions P articipation in the configuration of endpoint protection technologies and techniques, Web application firewalls and intrusion prevention, and encryption methodologies K nowledge of access control methodologies (MAC, DAC, RBAC) Working experience with firewall monitoring, content filtering, IDS/IPS systems, SIEM tools and network scanners, and cyber security techniques E xperience working with a variety of firewalls, including trouble-shooting, log review and configuration E xperience with onboarding security requirements for new Projects Knowledge: Basic knowledge of a broad range of standards and frameworks - for example, International Standards Organization (ISO) 27001, IT Infrastructure Library (ITIL), Payment Card Industry - Data Security Standard (PCI DSS), Bill-198, Personal Information Protection and Electronics Documents Act (PIPEDA) Knowledge of common risk management methodologies - for example, Control Objectives for Information and Related Technology (COBIT5) Understanding of strategic business risks Ability to develop a comprehensive understanding of Finning's business, market and industry and relate that knowledge to identified operations- and IT-related risks Knowledge necessary to propose relevant IT responses to changing business risks and regulatory changes Knowledge and use of User and entity behaviour analytics (UEBA) Experience with social engineering, penetration testing, vulnerability risk assessments, cloud computing Education & Experience: Bachelor's degree in Computer Science or equivalent experience Obtained or working towards one of the Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control, Certified Ethical Hacker, Global Information Assurance Certification (GIAC) Three to six years of experience in IT security management or a related discipline (for example, risk, privacy, business continuity management or compliance). At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 01, 2024
Full time
Company: Finning International Inc. Number of Openings: 1 Worker Type: Permanent Position Overview: With a reporting line to the Security Operations Manager, the Intermediate Security Operations Analyst will be globally responsible for improving the security posture of all Finning regions regarding governance policy compliance, firewall policy management, vulnerability management, SIEM alert management, email hygiene, anti-virus management, and incident response. The ideal candidate for this position is a proven thought leader, problem solver and integrator of people and processes, as well as an effective global internal consultant. The Intermediate Security Operations Analyst must possess solid domain competencies in a number of IT-security-related disciplines, including risk, business continuity management, privacy and compliance. Job Description: Major Job Functions: Governance policy compliance, including validating policy compliance, contributing towards team budget development and management, security awareness training Firewall policy management, including annual policy review, reviewing and approving planned and ad-hoc policy rules changes, reviewing and approving IPS policy rules and onboarding new firewalls Vulnerability management, including asset scans and mapping SIEM alert management, including identifying log parsing errors, advising on remediation activities, reviewing/action of alerts and collaborating on alert optimization- Email hygiene and anti-virus management, including investigating/responding to alerts, system monitoring and contributing towards continuous improvements and upgrades Incident response, including reviewing logs and collaborating to prevent/isolate traffic, solution development and threat analysis Providing insight into incident management, continuous improvement to procedures and policies Benefits: In addition to 25 days holiday, an annual bonus, a competitive salary, life insurance, and up to 7% pension, you will benefit from: Private medical insurance Enhanced maternity and paternity packages Family-friendly policies to support working parents Enhanced flexible working options Support from a team of 40+ Mental Health first-aiders Employee wellbeing solutions Electric car scheme (UK) The opportunity to work with your charity of choice Length of service or recognition awards. Specific Skills: Awareness of Identity and access management (IAM) solutions P articipation in the configuration of endpoint protection technologies and techniques, Web application firewalls and intrusion prevention, and encryption methodologies K nowledge of access control methodologies (MAC, DAC, RBAC) Working experience with firewall monitoring, content filtering, IDS/IPS systems, SIEM tools and network scanners, and cyber security techniques E xperience working with a variety of firewalls, including trouble-shooting, log review and configuration E xperience with onboarding security requirements for new Projects Knowledge: Basic knowledge of a broad range of standards and frameworks - for example, International Standards Organization (ISO) 27001, IT Infrastructure Library (ITIL), Payment Card Industry - Data Security Standard (PCI DSS), Bill-198, Personal Information Protection and Electronics Documents Act (PIPEDA) Knowledge of common risk management methodologies - for example, Control Objectives for Information and Related Technology (COBIT5) Understanding of strategic business risks Ability to develop a comprehensive understanding of Finning's business, market and industry and relate that knowledge to identified operations- and IT-related risks Knowledge necessary to propose relevant IT responses to changing business risks and regulatory changes Knowledge and use of User and entity behaviour analytics (UEBA) Experience with social engineering, penetration testing, vulnerability risk assessments, cloud computing Education & Experience: Bachelor's degree in Computer Science or equivalent experience Obtained or working towards one of the Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control, Certified Ethical Hacker, Global Information Assurance Certification (GIAC) Three to six years of experience in IT security management or a related discipline (for example, risk, privacy, business continuity management or compliance). At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
SharePoint Architect, Solutions Consultant, API s, Microsoft Stack, Azure, C-Suite Stakeholder Management, Remote SharePoint Architect / Solution Consultant required to work for a Global Professional Services business based in Central London. However, this will be a remote based role involving some travel into the London office on the odd occasion, Europe and maybe the States. All travel will be fully reimbursed. Please read in full before applying This role is a great opportunity for someone in the world of SharePoint Architecture, Technical Architecture, Technical Cloud Operations / Integrations Services Management / Cloud Data Infrastructure / API Infrastructure to work with a Technical Product mindset to become a Solution Architect / Solutions Consultant. Stakeholder Management is a key part of the role and we will need you to have faced off to Partner Level or C-Suite Level Stakeholders not just people in IT or Pre-Sales, for instance. It is a very strategic role where we require someone with a technical background, who has the ability to make recommendations on Products that will come thick and fast within this organisation. We also need this person to have good, solid leadership skills. We don t need a doer as such. We need someone who was previously a doer and has stepped into more a consulting / advisory kind of role. There will be resources to call upon, along with 3rd party organisations to work with. We need someone who fully understands SharePoint 365, Microsoft Stack technologies (including Azure Cloud), APIs, Data Security, Data Integration and excellent, solid, proven Stakeholder Management. Read on for more details: Responsibilities: Lead in designing, specifying and selecting information solutions, considering functionality, data, security, integration, infrastructure and performance. Lead the organisation in exploiting technology and use knowledge of SharePoint solutions to drive organisational change and support business process design. Understand and support to software architecture design and support development team in developing solutions Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and support Work with the Project Managers and Business Analysts to develop high level project schedule resource plans for implementation projects. This is an excellent opportunity and salary is dependent upon experience. Apply now for more details
May 01, 2024
Full time
SharePoint Architect, Solutions Consultant, API s, Microsoft Stack, Azure, C-Suite Stakeholder Management, Remote SharePoint Architect / Solution Consultant required to work for a Global Professional Services business based in Central London. However, this will be a remote based role involving some travel into the London office on the odd occasion, Europe and maybe the States. All travel will be fully reimbursed. Please read in full before applying This role is a great opportunity for someone in the world of SharePoint Architecture, Technical Architecture, Technical Cloud Operations / Integrations Services Management / Cloud Data Infrastructure / API Infrastructure to work with a Technical Product mindset to become a Solution Architect / Solutions Consultant. Stakeholder Management is a key part of the role and we will need you to have faced off to Partner Level or C-Suite Level Stakeholders not just people in IT or Pre-Sales, for instance. It is a very strategic role where we require someone with a technical background, who has the ability to make recommendations on Products that will come thick and fast within this organisation. We also need this person to have good, solid leadership skills. We don t need a doer as such. We need someone who was previously a doer and has stepped into more a consulting / advisory kind of role. There will be resources to call upon, along with 3rd party organisations to work with. We need someone who fully understands SharePoint 365, Microsoft Stack technologies (including Azure Cloud), APIs, Data Security, Data Integration and excellent, solid, proven Stakeholder Management. Read on for more details: Responsibilities: Lead in designing, specifying and selecting information solutions, considering functionality, data, security, integration, infrastructure and performance. Lead the organisation in exploiting technology and use knowledge of SharePoint solutions to drive organisational change and support business process design. Understand and support to software architecture design and support development team in developing solutions Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and support Work with the Project Managers and Business Analysts to develop high level project schedule resource plans for implementation projects. This is an excellent opportunity and salary is dependent upon experience. Apply now for more details
trillion assets under custody. Our mission is to lead the digital transformation through Technology to enable delivery of digital services, development of new products, strategic enhancements to our existing products, as well as ensuring our products meet the regulatory requirements within the 96 markets that we operate in. As a Product Delivery Senior Business Analyst, you will be working on our Tax platform implementation change programme and assisting in the delivery of key value stream(s) that make up part of our strategic digital transformation agenda. The Product Delivery Senior Business Analyst must be hands-on with strong stakeholder management, collaboration, and communication skills. The role requires a Business Analyst who is both entrepreneurial and innovative, and who can work cross-functionally and cross-regionally, collaborating with partner functions including Sales and Client Management, Product Management, Operations, and Technology teams to ensure alignment of requirements through to delivery. Principle Responsibilities: • Collaborate with business partners, technology groups, suppliers & customers to design best solutions for Tax in Securities Services. • Define product and operations requirements and system goals through partnership with the relevant teams and end users. • Filter, prioritize and validate complex material from multiple sources and perform other duties & functions as assigned. • Develop and document clear and detailed process maps, business requirements, implementation roadmaps as well as test plans. • Work as a value stream under product component team to implement the designed solution. • Analyse message specifications and define data models for standardization. • Build and maintain strong working relationships with the product, operations & technology teams. • Consider the business implications of the application of solutions to the current business environment. • to improve ways of working through regular retrospectives and engagement with project teams and partner functions Experience, Skills & Qualification: • Knowledge of Tax and Custody is a must. • Experience with system development programme in agile / waterfall approach is a must. Experience in technology transformation is preferred. • Strong analytical thought process with an ability to manage ambiguity and an aptitude for problem solving • Strong written and verbal communication, and presentation skills, with the ability to articulate complex information clearly depending on audience (e.g. internal stakeholders, clients etc) • Willingness to challenge and ask probing questions to validate priorities, proposed solutions and realisation of benefits. • Flexibility in approach, and the ability to show initiative and respond quickly to changing situations. • Thrives working in a fast-paced, dynamic environment working across different groups and time zones with ability to work autonomously while being mindful of when to seek guidance and approval • Experience with delivering change in Agile frameworks: this may include formal qualifications and/or certified online courses and/or evidence of practical experience. • Knowledge of Post Trade, Equities or Fixed Income within a Custodian or Broker Dealer environment for Settlements, or Asset Services is highly desirable but not essential for this role. • Sound understanding of IT infrastructure and software development
May 01, 2024
Full time
trillion assets under custody. Our mission is to lead the digital transformation through Technology to enable delivery of digital services, development of new products, strategic enhancements to our existing products, as well as ensuring our products meet the regulatory requirements within the 96 markets that we operate in. As a Product Delivery Senior Business Analyst, you will be working on our Tax platform implementation change programme and assisting in the delivery of key value stream(s) that make up part of our strategic digital transformation agenda. The Product Delivery Senior Business Analyst must be hands-on with strong stakeholder management, collaboration, and communication skills. The role requires a Business Analyst who is both entrepreneurial and innovative, and who can work cross-functionally and cross-regionally, collaborating with partner functions including Sales and Client Management, Product Management, Operations, and Technology teams to ensure alignment of requirements through to delivery. Principle Responsibilities: • Collaborate with business partners, technology groups, suppliers & customers to design best solutions for Tax in Securities Services. • Define product and operations requirements and system goals through partnership with the relevant teams and end users. • Filter, prioritize and validate complex material from multiple sources and perform other duties & functions as assigned. • Develop and document clear and detailed process maps, business requirements, implementation roadmaps as well as test plans. • Work as a value stream under product component team to implement the designed solution. • Analyse message specifications and define data models for standardization. • Build and maintain strong working relationships with the product, operations & technology teams. • Consider the business implications of the application of solutions to the current business environment. • to improve ways of working through regular retrospectives and engagement with project teams and partner functions Experience, Skills & Qualification: • Knowledge of Tax and Custody is a must. • Experience with system development programme in agile / waterfall approach is a must. Experience in technology transformation is preferred. • Strong analytical thought process with an ability to manage ambiguity and an aptitude for problem solving • Strong written and verbal communication, and presentation skills, with the ability to articulate complex information clearly depending on audience (e.g. internal stakeholders, clients etc) • Willingness to challenge and ask probing questions to validate priorities, proposed solutions and realisation of benefits. • Flexibility in approach, and the ability to show initiative and respond quickly to changing situations. • Thrives working in a fast-paced, dynamic environment working across different groups and time zones with ability to work autonomously while being mindful of when to seek guidance and approval • Experience with delivering change in Agile frameworks: this may include formal qualifications and/or certified online courses and/or evidence of practical experience. • Knowledge of Post Trade, Equities or Fixed Income within a Custodian or Broker Dealer environment for Settlements, or Asset Services is highly desirable but not essential for this role. • Sound understanding of IT infrastructure and software development
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A fantastic new opportunity has become available for Operational Risk Analyst with one of our Financial Services clients based in Chester. Role : Operational Risk Analyst Location : Chester (3 Days week Onsite) Duration : 12 Months Status : Inside IR35 The role of the Risk Lead is to partner and support Currency, Commodities, & Derivatives Operations (CCDO) teams and senior leaders to proactively identify, quantify, prioritize, and mitigate risks. Experience and Skills required : Experience within enterprise Risk Framework supporting, Risk Issue and risk management. Worked within Equities, Derivatives, FX, commodities, Trade Control. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Excellent people /stakeholder management skills at all levels of seniority Strong analytical skills, attention to detail and objective problem solver Ability to work independently and be results driven whilst being a strong team player. Organized and able to present issues effectively and with impact. Strong multitasking abilities, proactive approach to successfully comply with multiple deadlines and initiatives globally. Experience in a 1st line risk role, 2nd line risk or Audit function. Excellent communication skills (both written and verbal) to be able to drive and influence risk-based decisions. Responsibilities: The role will work with the Derivatives and Balance Management Operations leadership to identify key risks and solutions to improve the risk profile of the area. Members of the Risk Lead Team are trusted advisors to CCDO functions and leadership by providing independent oversight and assessment of their risk environment. It is our role to strengthen the control environment, improve control culture & practices and promote the CCDO Risk Principles embedding a robust risk culture across the organization. Close interaction and engagement with CCDO functional leadership to provide guidance on identified risk and control issues, escalation triage, formal capture of audit issues & operational events and development of associated remediation plans. Coordinate, oversee and manage input and engagement for Regulatory Exams, Corporate Audits and Target Risk Assessments impacting CCDO functions & processes and associated remediation of findings, including Matters Requiring Attention/Immediate Attention (MRA/MRIA) Develop and maintain Single Process Inventory (SPI) framework, ensure adherence to Process Management Standard requirements including metric performance oversight. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Ensure compliance with critical deadlines for risk identification, escalation and remediation. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
May 01, 2024
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A fantastic new opportunity has become available for Operational Risk Analyst with one of our Financial Services clients based in Chester. Role : Operational Risk Analyst Location : Chester (3 Days week Onsite) Duration : 12 Months Status : Inside IR35 The role of the Risk Lead is to partner and support Currency, Commodities, & Derivatives Operations (CCDO) teams and senior leaders to proactively identify, quantify, prioritize, and mitigate risks. Experience and Skills required : Experience within enterprise Risk Framework supporting, Risk Issue and risk management. Worked within Equities, Derivatives, FX, commodities, Trade Control. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Excellent people /stakeholder management skills at all levels of seniority Strong analytical skills, attention to detail and objective problem solver Ability to work independently and be results driven whilst being a strong team player. Organized and able to present issues effectively and with impact. Strong multitasking abilities, proactive approach to successfully comply with multiple deadlines and initiatives globally. Experience in a 1st line risk role, 2nd line risk or Audit function. Excellent communication skills (both written and verbal) to be able to drive and influence risk-based decisions. Responsibilities: The role will work with the Derivatives and Balance Management Operations leadership to identify key risks and solutions to improve the risk profile of the area. Members of the Risk Lead Team are trusted advisors to CCDO functions and leadership by providing independent oversight and assessment of their risk environment. It is our role to strengthen the control environment, improve control culture & practices and promote the CCDO Risk Principles embedding a robust risk culture across the organization. Close interaction and engagement with CCDO functional leadership to provide guidance on identified risk and control issues, escalation triage, formal capture of audit issues & operational events and development of associated remediation plans. Coordinate, oversee and manage input and engagement for Regulatory Exams, Corporate Audits and Target Risk Assessments impacting CCDO functions & processes and associated remediation of findings, including Matters Requiring Attention/Immediate Attention (MRA/MRIA) Develop and maintain Single Process Inventory (SPI) framework, ensure adherence to Process Management Standard requirements including metric performance oversight. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Ensure compliance with critical deadlines for risk identification, escalation and remediation. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
trillion assets under custody. Our mission is to lead the digital transformation through Technology to enable delivery of digital services, development of new products, strategic enhancements to our existing products, as well as ensuring our products meet the regulatory requirements within the 96 markets that we operate in. As a Product Delivery Senior Business Analyst, you will be working on our Tax platform implementation change programme and assisting in the delivery of key value stream(s) that make up part of our strategic digital transformation agenda. The Product Delivery Senior Business Analyst must be hands-on with strong stakeholder management, collaboration, and communication skills. The role requires a Business Analyst who is both entrepreneurial and innovative, and who can work cross-functionally and cross-regionally, collaborating with partner functions including Sales and Client Management, Product Management, Operations, and Technology teams to ensure alignment of requirements through to delivery. Principle Responsibilities: • Collaborate with business partners, technology groups, suppliers & customers to design best solutions for Tax in Securities Services. • Define product and operations requirements and system goals through partnership with the relevant teams and end users. • Filter, prioritize and validate complex material from multiple sources and perform other duties & functions as assigned. • Develop and document clear and detailed process maps, business requirements, implementation roadmaps as well as test plans. • Work as a value stream under product component team to implement the designed solution. • Analyse message specifications and define data models for standardization. • Build and maintain strong working relationships with the product, operations & technology teams. • Consider the business implications of the application of solutions to the current business environment. • to improve ways of working through regular retrospectives and engagement with project teams and partner functions Experience, Skills & Qualification: • Knowledge of Tax and Custody is a must. • Experience with system development programme in agile / waterfall approach is a must. Experience in technology transformation is preferred. • Strong analytical thought process with an ability to manage ambiguity and an aptitude for problem solving • Strong written and verbal communication, and presentation skills, with the ability to articulate complex information clearly depending on audience (e.g. internal stakeholders, clients etc) • Willingness to challenge and ask probing questions to validate priorities, proposed solutions and realisation of benefits. • Flexibility in approach, and the ability to show initiative and respond quickly to changing situations. • Thrives working in a fast-paced, dynamic environment working across different groups and time zones with ability to work autonomously while being mindful of when to seek guidance and approval • Experience with delivering change in Agile frameworks: this may include formal qualifications and/or certified online courses and/or evidence of practical experience. • Knowledge of Post Trade, Equities or Fixed Income within a Custodian or Broker Dealer environment for Settlements, or Asset Services is highly desirable but not essential for this role. • Sound understanding of IT infrastructure and software development
May 01, 2024
Full time
trillion assets under custody. Our mission is to lead the digital transformation through Technology to enable delivery of digital services, development of new products, strategic enhancements to our existing products, as well as ensuring our products meet the regulatory requirements within the 96 markets that we operate in. As a Product Delivery Senior Business Analyst, you will be working on our Tax platform implementation change programme and assisting in the delivery of key value stream(s) that make up part of our strategic digital transformation agenda. The Product Delivery Senior Business Analyst must be hands-on with strong stakeholder management, collaboration, and communication skills. The role requires a Business Analyst who is both entrepreneurial and innovative, and who can work cross-functionally and cross-regionally, collaborating with partner functions including Sales and Client Management, Product Management, Operations, and Technology teams to ensure alignment of requirements through to delivery. Principle Responsibilities: • Collaborate with business partners, technology groups, suppliers & customers to design best solutions for Tax in Securities Services. • Define product and operations requirements and system goals through partnership with the relevant teams and end users. • Filter, prioritize and validate complex material from multiple sources and perform other duties & functions as assigned. • Develop and document clear and detailed process maps, business requirements, implementation roadmaps as well as test plans. • Work as a value stream under product component team to implement the designed solution. • Analyse message specifications and define data models for standardization. • Build and maintain strong working relationships with the product, operations & technology teams. • Consider the business implications of the application of solutions to the current business environment. • to improve ways of working through regular retrospectives and engagement with project teams and partner functions Experience, Skills & Qualification: • Knowledge of Tax and Custody is a must. • Experience with system development programme in agile / waterfall approach is a must. Experience in technology transformation is preferred. • Strong analytical thought process with an ability to manage ambiguity and an aptitude for problem solving • Strong written and verbal communication, and presentation skills, with the ability to articulate complex information clearly depending on audience (e.g. internal stakeholders, clients etc) • Willingness to challenge and ask probing questions to validate priorities, proposed solutions and realisation of benefits. • Flexibility in approach, and the ability to show initiative and respond quickly to changing situations. • Thrives working in a fast-paced, dynamic environment working across different groups and time zones with ability to work autonomously while being mindful of when to seek guidance and approval • Experience with delivering change in Agile frameworks: this may include formal qualifications and/or certified online courses and/or evidence of practical experience. • Knowledge of Post Trade, Equities or Fixed Income within a Custodian or Broker Dealer environment for Settlements, or Asset Services is highly desirable but not essential for this role. • Sound understanding of IT infrastructure and software development
be expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. He/she will be expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct. Key Responsible • Provide guidance and opine on regulatory policy. • Preparation of consultation responses and, where relevant, submissions to regulators. • Preparation of policy interpretations and opinions. • Preparation of regulatory submissions to the regulator. • Global and regional Market Risk Functions, Traded Risk Senior management team, GRA Regional Heads and regional Policy leads. • Finance - Group Regulatory Policy and Regulatory Reporting teams. • Regulatory bodies - in particular the Prudential Regulatory Authority supervisory and modelling teams. • Work together with business experts from the Traded Risk teams and stakeholders to develop appropriate regulatory opinions and policy solutions. • Provide leadership to regions on providing regulatory guidance and policy opinions, including clear communication of the latest external regulatory developments to stakeholders from Front Office, MSS, etc. • The role holder will be expected to work with regional policy leads and Group Traded Risk teams to develop and communicate solutions to address rule changes or answers to specific policy questions and/or regulatory requirements. • Develop consistent policy standards across regional sites. • Provide questions and feedback to global Traded Risk teams relating to policy, standards and documentation. • Ensure consistent and accurate regulatory submissions. • Policy within Traded Risk is fast-developing owing to significant global regulatory change from Basel 2, 2.5, 3, CRR/CRD4, CRR2/CRDV and CRR3. The jobholder needs to be able to work in an environment of regulatory ambiguity with autonomy whilst being able to provide judgment and clear direction. • The jobholder will need to work closely with Markets Security Services to communicate regulatory developments and assist with ensuring that regulatory requirements are met. Knowledge and Experience: Knowledge • Change management • Expert knowledge of Wholesale Banking business and Wholesale Credit Risk • A thorough understanding of the purpose, values, culture and fundamentals of Global Transformation • Very strong knowledge of the external environment - regulatory, political, competitors etc. • Business re-engineering knowledge • Advanced Business analysis, requirements gathering and design techniques • Advanced Change management and implementation management techniques and approaches Global Risk Analytics • A thorough understanding of the Model development lifecycle • An awareness of modelling tools, techniques and systems • Risk system architecture across Risk sub-functions - where relevant • Data management approaches and technology • Understanding of the regulatory framework globally Experience • Experience of delivering regulatory and/or capital models (PD/LGD/EAD) • Understanding of Wholesale Credit Risk • Broad understanding and knowledge of Risk Analytics processes, culture and objectives • Proven track record as an outstanding analyst or consultant • Overall financial services industry knowledge with specific functional expertise • Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, operations and technology focused projects • Experience of business case development and a sound understanding of how design enablers underpin business benefits • Strong experience of delivering change into different audiences and managing implementation in banking environments • Excellent communication, inter-personal and negotiating skills • Excellent decision making and problem solving ability • Advanced judgmental skills to identify and resolve problems • Experience of managing large teams and resources located remotely • Ability to motivate and lead people, employing appropriate management styles • Proven ability to work across regions whilst maintaining a global perspective • Proven ability to work with senior stakeholders and business sponsors Qualifications and Accreditations • Certified Business Analysis Professional (CBAP) - Optional • BCS/ISEB Business Analysis Diploma - Optional • Lean Six Sigma Black Belt - Optional • Degree in Business Information Systems or a related field - Optional • Degree in business administration / management / economics, engineering and science - Optional
May 01, 2024
Full time
be expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. He/she will be expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct. Key Responsible • Provide guidance and opine on regulatory policy. • Preparation of consultation responses and, where relevant, submissions to regulators. • Preparation of policy interpretations and opinions. • Preparation of regulatory submissions to the regulator. • Global and regional Market Risk Functions, Traded Risk Senior management team, GRA Regional Heads and regional Policy leads. • Finance - Group Regulatory Policy and Regulatory Reporting teams. • Regulatory bodies - in particular the Prudential Regulatory Authority supervisory and modelling teams. • Work together with business experts from the Traded Risk teams and stakeholders to develop appropriate regulatory opinions and policy solutions. • Provide leadership to regions on providing regulatory guidance and policy opinions, including clear communication of the latest external regulatory developments to stakeholders from Front Office, MSS, etc. • The role holder will be expected to work with regional policy leads and Group Traded Risk teams to develop and communicate solutions to address rule changes or answers to specific policy questions and/or regulatory requirements. • Develop consistent policy standards across regional sites. • Provide questions and feedback to global Traded Risk teams relating to policy, standards and documentation. • Ensure consistent and accurate regulatory submissions. • Policy within Traded Risk is fast-developing owing to significant global regulatory change from Basel 2, 2.5, 3, CRR/CRD4, CRR2/CRDV and CRR3. The jobholder needs to be able to work in an environment of regulatory ambiguity with autonomy whilst being able to provide judgment and clear direction. • The jobholder will need to work closely with Markets Security Services to communicate regulatory developments and assist with ensuring that regulatory requirements are met. Knowledge and Experience: Knowledge • Change management • Expert knowledge of Wholesale Banking business and Wholesale Credit Risk • A thorough understanding of the purpose, values, culture and fundamentals of Global Transformation • Very strong knowledge of the external environment - regulatory, political, competitors etc. • Business re-engineering knowledge • Advanced Business analysis, requirements gathering and design techniques • Advanced Change management and implementation management techniques and approaches Global Risk Analytics • A thorough understanding of the Model development lifecycle • An awareness of modelling tools, techniques and systems • Risk system architecture across Risk sub-functions - where relevant • Data management approaches and technology • Understanding of the regulatory framework globally Experience • Experience of delivering regulatory and/or capital models (PD/LGD/EAD) • Understanding of Wholesale Credit Risk • Broad understanding and knowledge of Risk Analytics processes, culture and objectives • Proven track record as an outstanding analyst or consultant • Overall financial services industry knowledge with specific functional expertise • Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, operations and technology focused projects • Experience of business case development and a sound understanding of how design enablers underpin business benefits • Strong experience of delivering change into different audiences and managing implementation in banking environments • Excellent communication, inter-personal and negotiating skills • Excellent decision making and problem solving ability • Advanced judgmental skills to identify and resolve problems • Experience of managing large teams and resources located remotely • Ability to motivate and lead people, employing appropriate management styles • Proven ability to work across regions whilst maintaining a global perspective • Proven ability to work with senior stakeholders and business sponsors Qualifications and Accreditations • Certified Business Analysis Professional (CBAP) - Optional • BCS/ISEB Business Analysis Diploma - Optional • Lean Six Sigma Black Belt - Optional • Degree in Business Information Systems or a related field - Optional • Degree in business administration / management / economics, engineering and science - Optional
Kenny Recruit are actively recruiting a Management Accountant/Business Partner to join a highly reputable healthcare company. The company has been built through acquisition and organic growth from its first site in London to 45 services in South-East England. Recently acquired by new investors, they have a clear growth strategy to grow within existing markets and expand out to new geographies over the next 3-4 years. They currently support 300 individuals and have 900 staff with an ambition to grow through organic expansion and acquisition to 90 sites+. This position will be a pivotal role for the Finance team in a business which is embarking on its growth journey. The role will report into the Group Financial Controller and will develop key relationships with the finance and operations/ non-finance teams at all levels. The role will provide insightful management information and analysis to the business to ensure performance delivery and effective commercial decision making. Key skills to the role are strong communication, excellent presentation and reporting, high attention to detail and an inquisitive mindset. You will have a passion for developing new ways of working and using technology to enhance working processes and relevant information. Pay: £50,000 - £55,000 per annum (dependent on experience) + benefits, including study support and 25 days holiday Location: North London (Islington) - 3 days per week in the office Working hours: 9.00am - 6.00pm. Key Duties Prepare and review monthly management accounts/ information and KPIs at regional level with support from the transactional finance team Work closely with regional (operations) teams to ensure accuracy and timeliness of meaningful financial information Provide meaningful information and analysis as required and work collaboratively with the wider non-finance teams including Support office teams (HR/ Property/ IT/ Commercial) Present meaningful insights and analysis at regular (monthly) performance reviews with the wider team - including variance analysis (vs Budget/ LYR), trends and clear commentary Educate and support home managers as required on controllable P&L drivers and KPIs to ensure performance delivery Ensure 'financial' presence in the field on a regular basis to audit, train and work with senior operations teams Ensure strong governance and control is in place over client monies and cash management at homes Challenge the numbers appropriately and develop strategies to deliver regional/ home level Ebitda Take ownership for the relevant regional/ entity level financial accounts, including Balance Sheet reconciliations as required Adopt and use the finance/ operational systems to optimise output delivery and identify trends from the data Assist and support the Group Financial Controller as required on the roll out of financial projects, including implementation of new systems and best practice Work closely with the Commercial Finance Manager to ensure consistent information is being used for budgeting, forecasting and FP&A purpose and support the budgeting and forecasting processes as required Support the Year End group audit process as required Work collaboratively with the transactional finance team to continually improve underlying the financial accounting and provide senior finance leadership accordingly Evolve financial controls processes and develop best practice with the wider team Skills/Experience/Requirements: Qualified or part-qualified Accountant Several years' experience in a Management Accountant or business facing Finance Analyst role Ambitious and driven with a proactive approach Capable of identifying problems with the passion and ability to resolve Capable of providing challenge to the numbers to drive decision making and performance Strong team player and leadership skills Advanced Excel skills Strong analytical and communication skills especially with non-finance teams Ability to prioritise workload and meet strict deadlines in a fast-moving environment Excellent attention to detail Next Steps We've been candidates too so we know how frustrating it is if you don't hear back from a job application. We'd love to respond to everyone, however given the high volume of responses we receive from the combination of job boards, social media and other sources and despite our best efforts, we simply can't get back to every application - We know that's not what you want to hear but we hope you'll understand? Short-listed candidates will obviously be contacted for this specific role and if you haven't heard from us within a week, please assume you have been unsuccessful on this occasion. We will keep your CV on file to contact you with regards to future roles and any other advice to help you, however if you do not wish to remain on our database, please let us know and we will obviously remove you. Alternatively, feel free to contact us for a chat.
May 01, 2024
Full time
Kenny Recruit are actively recruiting a Management Accountant/Business Partner to join a highly reputable healthcare company. The company has been built through acquisition and organic growth from its first site in London to 45 services in South-East England. Recently acquired by new investors, they have a clear growth strategy to grow within existing markets and expand out to new geographies over the next 3-4 years. They currently support 300 individuals and have 900 staff with an ambition to grow through organic expansion and acquisition to 90 sites+. This position will be a pivotal role for the Finance team in a business which is embarking on its growth journey. The role will report into the Group Financial Controller and will develop key relationships with the finance and operations/ non-finance teams at all levels. The role will provide insightful management information and analysis to the business to ensure performance delivery and effective commercial decision making. Key skills to the role are strong communication, excellent presentation and reporting, high attention to detail and an inquisitive mindset. You will have a passion for developing new ways of working and using technology to enhance working processes and relevant information. Pay: £50,000 - £55,000 per annum (dependent on experience) + benefits, including study support and 25 days holiday Location: North London (Islington) - 3 days per week in the office Working hours: 9.00am - 6.00pm. Key Duties Prepare and review monthly management accounts/ information and KPIs at regional level with support from the transactional finance team Work closely with regional (operations) teams to ensure accuracy and timeliness of meaningful financial information Provide meaningful information and analysis as required and work collaboratively with the wider non-finance teams including Support office teams (HR/ Property/ IT/ Commercial) Present meaningful insights and analysis at regular (monthly) performance reviews with the wider team - including variance analysis (vs Budget/ LYR), trends and clear commentary Educate and support home managers as required on controllable P&L drivers and KPIs to ensure performance delivery Ensure 'financial' presence in the field on a regular basis to audit, train and work with senior operations teams Ensure strong governance and control is in place over client monies and cash management at homes Challenge the numbers appropriately and develop strategies to deliver regional/ home level Ebitda Take ownership for the relevant regional/ entity level financial accounts, including Balance Sheet reconciliations as required Adopt and use the finance/ operational systems to optimise output delivery and identify trends from the data Assist and support the Group Financial Controller as required on the roll out of financial projects, including implementation of new systems and best practice Work closely with the Commercial Finance Manager to ensure consistent information is being used for budgeting, forecasting and FP&A purpose and support the budgeting and forecasting processes as required Support the Year End group audit process as required Work collaboratively with the transactional finance team to continually improve underlying the financial accounting and provide senior finance leadership accordingly Evolve financial controls processes and develop best practice with the wider team Skills/Experience/Requirements: Qualified or part-qualified Accountant Several years' experience in a Management Accountant or business facing Finance Analyst role Ambitious and driven with a proactive approach Capable of identifying problems with the passion and ability to resolve Capable of providing challenge to the numbers to drive decision making and performance Strong team player and leadership skills Advanced Excel skills Strong analytical and communication skills especially with non-finance teams Ability to prioritise workload and meet strict deadlines in a fast-moving environment Excellent attention to detail Next Steps We've been candidates too so we know how frustrating it is if you don't hear back from a job application. We'd love to respond to everyone, however given the high volume of responses we receive from the combination of job boards, social media and other sources and despite our best efforts, we simply can't get back to every application - We know that's not what you want to hear but we hope you'll understand? Short-listed candidates will obviously be contacted for this specific role and if you haven't heard from us within a week, please assume you have been unsuccessful on this occasion. We will keep your CV on file to contact you with regards to future roles and any other advice to help you, however if you do not wish to remain on our database, please let us know and we will obviously remove you. Alternatively, feel free to contact us for a chat.
Threat Intelligence Specialist 6 months 540 per day (Inside IR35) 5 Days per week in Reading My client in the telecommunications industry are looking for a Threat Intelligence Specialist to join their fast-paced team on an initial 6 month contract. The role will be fully on site in Reading so a local candidate will be most ideal. Responsibilities in the role; Identify information security and Threat Intelligence requirements and oversight of delivery by: Identifying business unit Priority Intelligence Requirements that enable the business unit to conduct its business continuously in a secure manner. Analysis of information across Strategic, Operational and Tactical arenas into actionable intelligence that allows stakeholders to make informed decisions. Ensuring delivery of the Threat Intelligence programme within the business unit, delivery of services and products provided by Group Security. Where services are delivered by external providers, ensuring delivery of the Threat Intelligence services as per requirements of business unit. Engage with the business unit to: Develop an understanding of business goals in order to constructively engage senior business leaders on information security, identifying key threats and areas for improvement, driving appropriate risk management decisions and collaborating with partners to achieve positive outcomes and business benefits Ensure emerging information and cyber security threats to the business are identified, discussed with senior business leadership and addressed through presented opportunities of security innovation. Build strong relationships within the business to gain an understanding of security-related business threats, vulnerabilities and risks. Facilitate Group Security support to business projects as the subject matter expert providing guidance and support in implementing Threat Intelligence project requirements. Embedding information security and cyber across the business unit by: Establish positive relationships engaging with technical teams and executives to deliver regular Threat Intelligence reporting and mitigation advisory and seek continuous improvement of TVM process. Monitoring of threat actors and groups, and identifying key trends leveraging internal and external threat data to enable positive business outcomes, keeping senior business leadership informed about information security-related issues and activities potentially affecting the organisation. Assist in running a threat intelligence platform that can store cyber threat intelligence idioms such as threat actors, exploit targets from disparate sources, devices, communities and industries in a structured & standardized way. Focus on awareness and training including by; Briefing regularly the business unit senior leadership team on cyber threats and risks profile. Delivering awareness and training to the relevant business unit team and high-risk users. Communicating the importance and promoting awareness of information security to the business. Increasing business awareness of emerging security threats and risks. Helping develop a security culture within the business. Partnering with the different functions working on controls by: Supporting Incident Response activities providing further context, OSINT support and behavioural analysis in the event of a security incident impacting the business unit. Maintaining a balanced relationship with risk functions, compliance functions and with internal and external audit functions. Ensure timely delivery of actionable threat intelligence across the organisation, including key stakeholders; Security Operations, Incident Response, Vulnerability Management, Security Leadership, Fraud Prevention and Industry intelligence communities. Continuous Improvement through the delivery of; Provide mentoring and development of Threat Intelligence Analysts through sharing learnings and best practices. Act as the point of escalation and support for Threat Intelligence analysts in the event of complex security incidents. Develop proven structure and processes such as run books that help the team achieve outstanding results. Championing and supporting Group Security's wider BCM, Incident and Crisis Management functions. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
May 01, 2024
Contractor
Threat Intelligence Specialist 6 months 540 per day (Inside IR35) 5 Days per week in Reading My client in the telecommunications industry are looking for a Threat Intelligence Specialist to join their fast-paced team on an initial 6 month contract. The role will be fully on site in Reading so a local candidate will be most ideal. Responsibilities in the role; Identify information security and Threat Intelligence requirements and oversight of delivery by: Identifying business unit Priority Intelligence Requirements that enable the business unit to conduct its business continuously in a secure manner. Analysis of information across Strategic, Operational and Tactical arenas into actionable intelligence that allows stakeholders to make informed decisions. Ensuring delivery of the Threat Intelligence programme within the business unit, delivery of services and products provided by Group Security. Where services are delivered by external providers, ensuring delivery of the Threat Intelligence services as per requirements of business unit. Engage with the business unit to: Develop an understanding of business goals in order to constructively engage senior business leaders on information security, identifying key threats and areas for improvement, driving appropriate risk management decisions and collaborating with partners to achieve positive outcomes and business benefits Ensure emerging information and cyber security threats to the business are identified, discussed with senior business leadership and addressed through presented opportunities of security innovation. Build strong relationships within the business to gain an understanding of security-related business threats, vulnerabilities and risks. Facilitate Group Security support to business projects as the subject matter expert providing guidance and support in implementing Threat Intelligence project requirements. Embedding information security and cyber across the business unit by: Establish positive relationships engaging with technical teams and executives to deliver regular Threat Intelligence reporting and mitigation advisory and seek continuous improvement of TVM process. Monitoring of threat actors and groups, and identifying key trends leveraging internal and external threat data to enable positive business outcomes, keeping senior business leadership informed about information security-related issues and activities potentially affecting the organisation. Assist in running a threat intelligence platform that can store cyber threat intelligence idioms such as threat actors, exploit targets from disparate sources, devices, communities and industries in a structured & standardized way. Focus on awareness and training including by; Briefing regularly the business unit senior leadership team on cyber threats and risks profile. Delivering awareness and training to the relevant business unit team and high-risk users. Communicating the importance and promoting awareness of information security to the business. Increasing business awareness of emerging security threats and risks. Helping develop a security culture within the business. Partnering with the different functions working on controls by: Supporting Incident Response activities providing further context, OSINT support and behavioural analysis in the event of a security incident impacting the business unit. Maintaining a balanced relationship with risk functions, compliance functions and with internal and external audit functions. Ensure timely delivery of actionable threat intelligence across the organisation, including key stakeholders; Security Operations, Incident Response, Vulnerability Management, Security Leadership, Fraud Prevention and Industry intelligence communities. Continuous Improvement through the delivery of; Provide mentoring and development of Threat Intelligence Analysts through sharing learnings and best practices. Act as the point of escalation and support for Threat Intelligence analysts in the event of complex security incidents. Develop proven structure and processes such as run books that help the team achieve outstanding results. Championing and supporting Group Security's wider BCM, Incident and Crisis Management functions. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
My client has earned an impressive global reputation in its field and central to its day to day operations is its IT function. As part of its current activities, it is looking to recruit a number of top-drawer 1st line Support Analysts to join its tech support team. My client offers superb training and career opportunities - with excellent temp to perm progression. We are looking for 12 months+ technical support experience and great customer service skills, OR 18 months+ technical support / IT service Desk experience and love to analyse and resolve issues Excellent customer service and problem solving skills This first line support role offers lots of variety, as 1st line analysts rotate across three teams. There is the offer of training/certification and the opportunity to join a highly professional team, with excellent colleagues offering support and advice at every turn. This is an onsite role in Berkshire. If you are looking for the next step in your IT Support career, this role offers a superb opportunity to do this, plus certifications, further training and potential for longer term employment and career progression. For further information and an initial discussion please call Keith Wilkins today or send your CV for review. We are acting as an employment agency for this role. Please note that every application received is reviewed personally by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role. SDI Recruitment is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
May 01, 2024
Contractor
My client has earned an impressive global reputation in its field and central to its day to day operations is its IT function. As part of its current activities, it is looking to recruit a number of top-drawer 1st line Support Analysts to join its tech support team. My client offers superb training and career opportunities - with excellent temp to perm progression. We are looking for 12 months+ technical support experience and great customer service skills, OR 18 months+ technical support / IT service Desk experience and love to analyse and resolve issues Excellent customer service and problem solving skills This first line support role offers lots of variety, as 1st line analysts rotate across three teams. There is the offer of training/certification and the opportunity to join a highly professional team, with excellent colleagues offering support and advice at every turn. This is an onsite role in Berkshire. If you are looking for the next step in your IT Support career, this role offers a superb opportunity to do this, plus certifications, further training and potential for longer term employment and career progression. For further information and an initial discussion please call Keith Wilkins today or send your CV for review. We are acting as an employment agency for this role. Please note that every application received is reviewed personally by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role. SDI Recruitment is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Role OVO-View Team: Renewable Energy Salary banding: £51,000 to £65,000 Experience: Mid-level Working pattern: Full-Time Reporting to: Susie Leppard - Head of Renewable Energy Sponsorship: Unfortunately we are unable to offer sponsorship for this role. This role in 3 words: Commercial; Pioneering; Data-Led Top 3 qualities for this role: Proactive; Driven; Analytical In the words of the team, you should leave your current role for this one because . You'll be at the forefront of the UK's renewable energy transition, making a real difference for our customers and our planet! Working with a team of energy experts - this is a great opportunity to use your expertise to deliver real commercial and climate value, in an exciting and expanding industry. Where you'll work: At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility. Ideally for this role, we are looking for someone who is Bristol or London based. You'll also have the flexibility to work from home. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how: Working within OVO's Energy function, this role sits within the Renewable Energy Team. We're a team at the forefront of the energy transition, leading the charge to bring more renewable energy to our customers. This role sits within a team of experts on domestic renewable energy - who are leading OVO's work to develop market leading propositions and tariffs for customers with renewable generation technology like solar panels at home. This role in a nutshell: You'll lead on designing and delivering new Renewable Energy Power Purchase Agreement (PPA) propositions and contract structures which drive value for OVO and our community of Renewable Generators. You'll be the commercial brains behind identifying, designing and delivering new and exciting PPA structures. Working with our propositions teams, you will also support the design of innovative renewable energy propositions for our customers. In addition to providing commercial support to the wider Renewable Energy team as required you'll also be a vocal advocate for PPA propositions that deliver value to our generators and our business in prioritisation and decision making. Your key outcomes will be: PPA Propositions: Lead the commercial development of new PPA structures including working with the Origination team to identify market opportunities and ensure all new PPA structures meet generator and business needs. Lead the delivery of valuation and pricing models for new PPA contract structures. Project manage the delivery of new PPA structures including working with the wider renewable energy team to ensure that in life contract management processes are in place. Lead the smooth transition of new PPA structures into BAU operations. Consumer Propositions: Be the Renewable Energy expert working with our wider propositions teams to deliver innovative customer facing renewable energy propositions People Management: Manage and develop a Commercial Analyst whose role will be to deliver the analysis and modeling tools needed to value and price all new PPA structures You'll be a successful Commercial Manager - Renewable Energy here at OVO if you Experience working in the wholesale energy, renewables or similar sectors Experience evaluating and designing new commercial propositions and contract structures Strong commercial competence and modeling skills, with the ability to interpret market risks and trends, and translate them into value adding commercial decisions Ideally, have experience using tools including GCP BigQuery and Python for commercial analysis and modeling Understanding and appreciation of the needs of the customer, and strive to always put them first Strong communication and interpersonal skills, you will need to be effective in collaborating with a variety of partners to achieve our collective goals Ability to communicate with senior team members clearly and concisely, to ensure your commercial recommendations are understood and gain stakeholder support Are focussed; you will need to be able to filter and prioritise ideas to deliver the best outcomes for our generators in a complex sector A drive to learn and develop new skills; you will be a creative problem solver who thrives off direct responsibility Take a hands-on approach: you should thrive with getting stuck into problems and taking responsibility for delivering solutions within a small hard-working team Are a great teammate who thrives in an ambitious environment and a self-starter, comfortable working both autonomously and with colleagues to deliver team priorities Let's talk about what's in it for you We'll pay you between £51k and £65k, depending on your specific skills and experience. If your expectations are a little different, have a chat with us! We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission. You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here's a taster of what's on offer: For starters, you'll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply . We'd still love to hear from you! If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible
May 01, 2024
Full time
Role OVO-View Team: Renewable Energy Salary banding: £51,000 to £65,000 Experience: Mid-level Working pattern: Full-Time Reporting to: Susie Leppard - Head of Renewable Energy Sponsorship: Unfortunately we are unable to offer sponsorship for this role. This role in 3 words: Commercial; Pioneering; Data-Led Top 3 qualities for this role: Proactive; Driven; Analytical In the words of the team, you should leave your current role for this one because . You'll be at the forefront of the UK's renewable energy transition, making a real difference for our customers and our planet! Working with a team of energy experts - this is a great opportunity to use your expertise to deliver real commercial and climate value, in an exciting and expanding industry. Where you'll work: At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility. Ideally for this role, we are looking for someone who is Bristol or London based. You'll also have the flexibility to work from home. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how: Working within OVO's Energy function, this role sits within the Renewable Energy Team. We're a team at the forefront of the energy transition, leading the charge to bring more renewable energy to our customers. This role sits within a team of experts on domestic renewable energy - who are leading OVO's work to develop market leading propositions and tariffs for customers with renewable generation technology like solar panels at home. This role in a nutshell: You'll lead on designing and delivering new Renewable Energy Power Purchase Agreement (PPA) propositions and contract structures which drive value for OVO and our community of Renewable Generators. You'll be the commercial brains behind identifying, designing and delivering new and exciting PPA structures. Working with our propositions teams, you will also support the design of innovative renewable energy propositions for our customers. In addition to providing commercial support to the wider Renewable Energy team as required you'll also be a vocal advocate for PPA propositions that deliver value to our generators and our business in prioritisation and decision making. Your key outcomes will be: PPA Propositions: Lead the commercial development of new PPA structures including working with the Origination team to identify market opportunities and ensure all new PPA structures meet generator and business needs. Lead the delivery of valuation and pricing models for new PPA contract structures. Project manage the delivery of new PPA structures including working with the wider renewable energy team to ensure that in life contract management processes are in place. Lead the smooth transition of new PPA structures into BAU operations. Consumer Propositions: Be the Renewable Energy expert working with our wider propositions teams to deliver innovative customer facing renewable energy propositions People Management: Manage and develop a Commercial Analyst whose role will be to deliver the analysis and modeling tools needed to value and price all new PPA structures You'll be a successful Commercial Manager - Renewable Energy here at OVO if you Experience working in the wholesale energy, renewables or similar sectors Experience evaluating and designing new commercial propositions and contract structures Strong commercial competence and modeling skills, with the ability to interpret market risks and trends, and translate them into value adding commercial decisions Ideally, have experience using tools including GCP BigQuery and Python for commercial analysis and modeling Understanding and appreciation of the needs of the customer, and strive to always put them first Strong communication and interpersonal skills, you will need to be effective in collaborating with a variety of partners to achieve our collective goals Ability to communicate with senior team members clearly and concisely, to ensure your commercial recommendations are understood and gain stakeholder support Are focussed; you will need to be able to filter and prioritise ideas to deliver the best outcomes for our generators in a complex sector A drive to learn and develop new skills; you will be a creative problem solver who thrives off direct responsibility Take a hands-on approach: you should thrive with getting stuck into problems and taking responsibility for delivering solutions within a small hard-working team Are a great teammate who thrives in an ambitious environment and a self-starter, comfortable working both autonomously and with colleagues to deliver team priorities Let's talk about what's in it for you We'll pay you between £51k and £65k, depending on your specific skills and experience. If your expectations are a little different, have a chat with us! We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission. You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here's a taster of what's on offer: For starters, you'll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply . We'd still love to hear from you! If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible
Service Desk Team Leader South Tyneside 32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Service Desk Team Leader South Tyneside 32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment (2 days on site in Perth) 25 days holiday + bank holidays Excellent career progression opportunities If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.Recruiter: Adam Titmus
May 01, 2024
Full time
We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment (2 days on site in Perth) 25 days holiday + bank holidays Excellent career progression opportunities If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.Recruiter: Adam Titmus
Azure FinOps Analyst Salary: National ranging from £51,200 - £70,700 and London from £56,400 - £80,600 Job Location : London/Leeds/Edinburgh (Hybrid 40% Work from Office) The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting . Are you interested in joining a team at the forefront of operations, supporting all end users and partners in their day-to-day activities, and managing the FCA's end user services and associated suppliers? The team/department End User Compute provides change and run for a broad range of application and infrastructure services. We work in small cross functional, self-organising and autonomous teams, passionate about delivering value and having fun. What you will be doing (the role) The Azure FinOps Analyst sits in the End User Compute (EUC) Product Group and is responsible for monitoring Azure Cloud infrastructure and its usage, seeking to optimize value for the FCA. The role will drive FinOps best practices in the organization through education, standardization, and collaboration. The role will focus on monitoring and control, cost optimization and risk avoidance across the FCA's Azure estate. Key responsibilities include: Defining processes and delivering services in relation to product financial operations, monitoring costs to ensure adherence to standards and optimal configuration Proactively controlling costs and avoiding unnecessary and unexpected expenditure through the setting and enforcement of appropriate polices, processes and operational guardrails Building dashboards, forecasts and reporting on key metrics required to enable business-based decision making The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Experience in managing the cost/usage of Cloud infrastructure Experience in financial reporting and analysis Essential Knowledge of Azure Cloud concepts Role-specific know-how, transferrable skills, elements of core skills and behaviours that are essential to the role, referring to our Capability Framework as a source of information to help you design your criteria Proven experience in process optimization and Cloud cost and usage management Proficiency in financial modelling, budgeting, and forecasting, preferably using PowerBI Knowledge of Azure cloud concepts, Infrastructure as code, Azure Virtual devices, storage, networking, messaging, configuration, performance, and health. Azure account management, IAM, secrets, tagging and cost management, service catalogue and self-service concepts Security and compliance controls and tooling used by regulated enterprises, high availability and resiliency concepts for cloud infrastructure and applications Knowledge of and ability to make recommendations on FinOps tooling Highly analytical, able to take data from several sources and provide insight and analysis, seeking ways to improve upon reporting and data gathering Commercial acumen, able to interpret contracts and agreements with 3rd parties, identify opportunities for improvements to contractual terms to ensure best value and long-term relations with suppliers About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. Useful information Applications for this role close at 23:59 on 8th May 2024 This role is graded as Senior Associate - Regulatory The assessment process comprises a first stage technical interview to discuss your FinOps experience and knowledge of Azure Cloud concepts. This will be followed by a competency-based interview. The final stage is a fireside chat to enable you to ask any final questions and meet further members of the team. If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
May 01, 2024
Full time
Azure FinOps Analyst Salary: National ranging from £51,200 - £70,700 and London from £56,400 - £80,600 Job Location : London/Leeds/Edinburgh (Hybrid 40% Work from Office) The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting . Are you interested in joining a team at the forefront of operations, supporting all end users and partners in their day-to-day activities, and managing the FCA's end user services and associated suppliers? The team/department End User Compute provides change and run for a broad range of application and infrastructure services. We work in small cross functional, self-organising and autonomous teams, passionate about delivering value and having fun. What you will be doing (the role) The Azure FinOps Analyst sits in the End User Compute (EUC) Product Group and is responsible for monitoring Azure Cloud infrastructure and its usage, seeking to optimize value for the FCA. The role will drive FinOps best practices in the organization through education, standardization, and collaboration. The role will focus on monitoring and control, cost optimization and risk avoidance across the FCA's Azure estate. Key responsibilities include: Defining processes and delivering services in relation to product financial operations, monitoring costs to ensure adherence to standards and optimal configuration Proactively controlling costs and avoiding unnecessary and unexpected expenditure through the setting and enforcement of appropriate polices, processes and operational guardrails Building dashboards, forecasts and reporting on key metrics required to enable business-based decision making The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Experience in managing the cost/usage of Cloud infrastructure Experience in financial reporting and analysis Essential Knowledge of Azure Cloud concepts Role-specific know-how, transferrable skills, elements of core skills and behaviours that are essential to the role, referring to our Capability Framework as a source of information to help you design your criteria Proven experience in process optimization and Cloud cost and usage management Proficiency in financial modelling, budgeting, and forecasting, preferably using PowerBI Knowledge of Azure cloud concepts, Infrastructure as code, Azure Virtual devices, storage, networking, messaging, configuration, performance, and health. Azure account management, IAM, secrets, tagging and cost management, service catalogue and self-service concepts Security and compliance controls and tooling used by regulated enterprises, high availability and resiliency concepts for cloud infrastructure and applications Knowledge of and ability to make recommendations on FinOps tooling Highly analytical, able to take data from several sources and provide insight and analysis, seeking ways to improve upon reporting and data gathering Commercial acumen, able to interpret contracts and agreements with 3rd parties, identify opportunities for improvements to contractual terms to ensure best value and long-term relations with suppliers About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. Useful information Applications for this role close at 23:59 on 8th May 2024 This role is graded as Senior Associate - Regulatory The assessment process comprises a first stage technical interview to discuss your FinOps experience and knowledge of Azure Cloud concepts. This will be followed by a competency-based interview. The final stage is a fireside chat to enable you to ask any final questions and meet further members of the team. If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
Job Description: Configuration Management Product Owner Salary: London ranging from £60,900 to £90,000 and National from £55,800 to £80,000 Job location: London/Leeds/Edinburgh The team/department This role will be part of the leadership team within Service Operations, as part of the Technology Resilience Division. We play a key role in delivering and governing core ITIL disciplines across Technology. You will work closely with Change management team and the wider Technology teams. What you will be doing (the role) The resource will own the CMDB process and backlog of work, reporting directly to the Service Operations Manager The resource will also be responsible for managing the existing two analyst roles, which will be shared between the closely related CMDB and IT Change disciplines. This flexible model allows for prioritised allocation of analyst resources based on demand from the Product Groups The role will drive the implementation of the CMDB Operating Model for the team, ensuring that the CMDB process, procedures and controls are Embedded and integrated into Service Operations and wider IT Service Management processes. They will chair and take the lead of the CMDB Forum, serving as a central point of coordination for ongoing changes in the CMDB. Additionally, the role will provide support to the Product Groups, assisting them with their CMDB data management responsibilities and offering necessary support to update the CDMB data where needed What you will get from the role? This is a key role that will be fundamental in transforming the CMDB across the FCA at a time of exciting transformation. You will be the CMDB SME for Technology and will be looked to for thought leadership and direction As a data led regulator, the CMDB underpins and enables so many aspects of Technology, this will be your opportunity to bring forward your ideas and experience to help us on that journey The role will give you exposure to a wide audience, including SLT members Enabling you to engage at all levels, building rapport It's important that you can be yourself at the FCA as that's when people are at their best, which is why we have Embedded Psychological Safety to enable you to succeed Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your life cycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. The skills and experience you will have: We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Minimum Proven experience of Configuration Management strategy, design and CMDB data models Line Management Experience with the ability to communicate up to Head of Department (HoD) or equivalent levels Minimum ITIL V3 or ITIL4 Managing Professional intermediate qualification relevant to the role Essential Practical understanding of the processes that are part of the Service Transition life cycle phase Ability of detecting and resolving CMDB and CI data quality issues Experience of multi-supplier Service Delivery Operating Models Excellent communication, conflict resolution skills, and ability to liaise with senior stakeholders, internal customers and suppliers Good understanding of the importance of accurate CMDB data for operational and security purposes Setting configuration management scope and future direction Evidence of using ServiceNow in an operational role and ServiceNow ITOM Discovery and dashboards Experience with advanced reporting tools such as Tableau and Jira for backlog management About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. The FCA's Values & Diversity Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our technical specialist role. Useful information Applications for this role close at 23:59 on 9th May 2024 This role is graded as Technical Specialist - Corporate If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
May 01, 2024
Full time
Job Description: Configuration Management Product Owner Salary: London ranging from £60,900 to £90,000 and National from £55,800 to £80,000 Job location: London/Leeds/Edinburgh The team/department This role will be part of the leadership team within Service Operations, as part of the Technology Resilience Division. We play a key role in delivering and governing core ITIL disciplines across Technology. You will work closely with Change management team and the wider Technology teams. What you will be doing (the role) The resource will own the CMDB process and backlog of work, reporting directly to the Service Operations Manager The resource will also be responsible for managing the existing two analyst roles, which will be shared between the closely related CMDB and IT Change disciplines. This flexible model allows for prioritised allocation of analyst resources based on demand from the Product Groups The role will drive the implementation of the CMDB Operating Model for the team, ensuring that the CMDB process, procedures and controls are Embedded and integrated into Service Operations and wider IT Service Management processes. They will chair and take the lead of the CMDB Forum, serving as a central point of coordination for ongoing changes in the CMDB. Additionally, the role will provide support to the Product Groups, assisting them with their CMDB data management responsibilities and offering necessary support to update the CDMB data where needed What you will get from the role? This is a key role that will be fundamental in transforming the CMDB across the FCA at a time of exciting transformation. You will be the CMDB SME for Technology and will be looked to for thought leadership and direction As a data led regulator, the CMDB underpins and enables so many aspects of Technology, this will be your opportunity to bring forward your ideas and experience to help us on that journey The role will give you exposure to a wide audience, including SLT members Enabling you to engage at all levels, building rapport It's important that you can be yourself at the FCA as that's when people are at their best, which is why we have Embedded Psychological Safety to enable you to succeed Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your life cycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. The skills and experience you will have: We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Minimum Proven experience of Configuration Management strategy, design and CMDB data models Line Management Experience with the ability to communicate up to Head of Department (HoD) or equivalent levels Minimum ITIL V3 or ITIL4 Managing Professional intermediate qualification relevant to the role Essential Practical understanding of the processes that are part of the Service Transition life cycle phase Ability of detecting and resolving CMDB and CI data quality issues Experience of multi-supplier Service Delivery Operating Models Excellent communication, conflict resolution skills, and ability to liaise with senior stakeholders, internal customers and suppliers Good understanding of the importance of accurate CMDB data for operational and security purposes Setting configuration management scope and future direction Evidence of using ServiceNow in an operational role and ServiceNow ITOM Discovery and dashboards Experience with advanced reporting tools such as Tableau and Jira for backlog management About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. The FCA's Values & Diversity Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our technical specialist role. Useful information Applications for this role close at 23:59 on 9th May 2024 This role is graded as Technical Specialist - Corporate If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.