166 jobs found

Looking for an experience IT Support professional to be the sole on site IT support person for around 50 users of a pharmaceutical company based on the Cambridge Science Park. This role is to work for the MSP, it is 100% office based on their clients site, Mon - Fri 9-5:30. You will do all the 1st line support, including deal with any hardware related issues and escalate more in-depth faults to the remote 2nd, 3rd line support teams. Applicants for this role must have a customer facing attitude and be confrontable and enjoy doing face to face IT support. Technically it's a MS Office, Windows environment. Must be confident with hardware: setup, configuration, printer issues etc. The role is signed off on a 3 months rolling period. This is offered at £200 per day outside of IR35.

IT Support Engineer Salary: Up to £42,000 Benefits: 8% pension contribution, annual bonus , private healthcare , training and certifications are funded for. Location: Canary Wharf, London - 3 days a week onsite Hours: 8:30am - 4:30pm or 9am - 5pm Basis: Permanent position Do you want to be a valued IT Support Engineer working for a global financial company ? Do you want to be a part of a team thriving in a growing organisation ? Then this IT Support Engineer role will provide you with the opportunity to be a part of a highly experienced team where your passion for IT and your technical skills can be showcased and make an impact on those around you. Typical responsibilities you will have: Working in a team of 5 Having 1 and 2 line responsibilities Managing and resolving typical tickets with customers and external contractors Office365 migration Tenant to tenant migration Aside from typical day-to-day activities you would be involved in, what's also exciting about this IT Support Engineer role is the progression opportunities that are available. Whilst you may start working in 1 and 2 line, there is a clear path to being in 3 line and dealing with more complicated tickets, which is where you can show off your knowledge and expertise with IT and eventually find yourself in a management role. Essential skills required for an IT Support Engineer: Microsoft 365 Entra ID Windows & Windows server Networking - DNS, DHCP, LAN, WAN Ticketing systems Good communication skills Desirable skills required for an IT Support Engineer: Certifications Linux VMware or Hyper-V Why should you apply? In addition to the great benefits package for this IT Support Engineer role, you would be working with what you are best at on a day-to-day basis. Whether it is your ability to work with a vast number of different technologies or troubleshooting different technical issues, your contribution will beneficially impact the organisation and their success is down to your team and the role you played in it. To express your interest, please apply for the role immediately! IT Support Engineer, 1st/2nd Line, 2nd Line

Print/ Copier Remote IT Support 35,000 - 40,000 + Training + Remote Working + Benefits Henley-on-Thames Are you a Printer Technician or IT Support Engineer with a background in Printer and Copiers looking for an autonomous role offering a great work-life balance with remote working and regular hours offering IT support for print management solutions across multiple sectors? In this role you will you be responsible for repairing, servicing and maintaining a wide range of scanning, printing and imaging equipment entirely remotely across office & school environments. You will responsible for print management administration, customer service, system monitoring and adhering to security and compliance regulations. This role operates from 8am-5PM with 1hr lunchbreak Monday-Friday with occasional participation in on-call support. This company are well established primarily across the South East, having multiple repeat clients who have been with them for decades. They continue to grow off their great reputation, and are looking for an experienced Printer Technician to join their them. They service across a range of sectors including commercial, corporate and educational environments. This position would suit a Printer Technician or IT Support Engineer or similar looking for an autonomous role offering a great work-life balance with remote working and regular hours offering IT support for print management solutions across multiple sectors? The Role: Servicing and repairing printing management systems Remote IT support Customer service, system monitoring, security and compliance Monday to Friday, 8:00AM - 5:00PM, 1hr Lunch The Person: Printer, Scanner, Photocopier IT, Engineer or similar Able to work remotely Commutable to Henley-on-Thames Job Reference: Key Words: Scanner, Printer, Photocopier, Copier, MFD, Engineer, IT, Technician, Print, Service, Field, Technician, Sharp, HP, IT, 1st line support, 2nd line support, Remote, Technician, Henley-on-Thames, Slough, Reading, South West London. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website

3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Just Recruitment is delighted to be supporting a growing and forward-thinking business in their search for a 1st/2nd Line IT Support Engineer. This is an excellent opportunity to join a dynamic team that prides itself on delivering exceptional service to clients across a range of sectors, including care and legal. The Role: As a key member of the support team, you will provide high-quality remote IT click apply for full job details

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.

IT Support Engineer Location: Gloucester Salary: Up to £32,000 per annum Position: Permanent, Full-time Our client, an established IT services and managed technology provider, is looking for an IT Support Engineer to join their growing technical team in Gloucester. This is a great opportunity for a capable 1st/2nd Line Engineer who wants to broaden their technical experience and take on more responsibility across Microsoft 365, networking, cloud technologies and infrastructure. Rather than being limited to service desk support, you'll have the opportunity to troubleshoot more complex issues, contribute to technical projects and occasionally visit customer sites to complete installations and resolve problems. What you'll do Provide 1st and 2nd Line technical support across a varied customer base Troubleshoot Microsoft 365, Windows and general infrastructure issues Support Microsoft 365 administration, migrations and deployments Work with Microsoft Intune and modern workplace technologies Diagnose networking issues across IP addressing, routers, switches, Wi-Fi and connectivity Assist with firewall configuration and troubleshooting Support hardware, telecoms and VoIP environments Take ownership of technical issues through to resolution Complete installations, fixes and project work at customer sites when required Contribute to larger technical projects, including Microsoft 365 migrations and infrastructure changes You'll work closely with other engineers in an office-based technical team, sharing knowledge and helping deliver reliable support and project work for customers. What we're looking for We're looking for someone who already has a good grounding in IT support and is ready to develop towards a stronger 2nd Line skill set. Ideally, you'll have: Previous experience in a 1st/2nd Line or 2nd Line IT support position Good knowledge of Microsoft 365 administration and support An understanding of Microsoft Intune and modern workplace technologies Good networking fundamentals, including TCP/IP, DNS, DHCP and routers Experience troubleshooting network and connectivity issues An understanding of firewall configuration and troubleshooting Strong general Windows and hardware troubleshooting skills The confidence to investigate unfamiliar technical problems The ability to manage technical tasks and projects through to completion Previous experience working for an MSP or IT services provider would be particularly valuable, although candidates coming from a strong internal IT support environment will also be considered. Microsoft or networking certifications would be beneficial but aren't essential. The opportunity Our client has been delivering IT and technology services for more than 20 years and supports businesses across a broad range of technologies. The environment goes beyond traditional desktop support, with exposure to areas including: Microsoft 365 and Intune Cloud technologies Networking and Wi-Fi Firewalls and connectivity VoIP and telecoms Cyber security PCs, laptops and wider IT hardware Customer installations and infrastructure projects It's an environment that will suit an engineer who enjoys learning, problem-solving and taking ownership, rather than simply escalating anything outside the standard support process. Why join? Salary up to £32,000, depending on experience Broaden your experience across support, networking, cloud and infrastructure Gain greater exposure to Microsoft 365 and modern workplace technologies Work on customer projects rather than being limited to service desk tickets Develop towards a stronger 2nd Line / Senior Support Engineer position Join an established technical business with a varied customer base Work alongside other engineers in a collaborative, office-based environment If you're an IT Support Engineer looking to build your technical skills, take ownership of more challenging issues and gain exposure to project work, we'd be keen to hear from you. Apply now to find out more about the role and the team.

If you're an IT Support Engineer who enjoys solving problems across a varied technical environment and wants a role where no two days are quite the same, this could be a good opportunity to explore. This is a fully onsite IT Support Engineer position with a large, family-owned UK home and business moving company. You'll support the day-to-day technology that keeps the business running, working across Microsoft 365, Windows environments, networking, servers, telephony, mobile devices and a wide range of hardware and software. IT Support Engineer Winchester 30,000- 40,000 Fully Onsite The Role This is an excellent opportunity to join a busy team where you'll work with a diverse group of people and across many different systems. You'll provide hands-on IT support across the business, dealing with day-to-day hardware, software and connectivity issues while also helping maintain the wider IT infrastructure. The role includes: Providing 1st, 2nd and 3rd line support to users across the business. Troubleshooting hardware, software and connectivity issues. Supporting Microsoft 365, Active Directory, Entra ID and Exchange. Managing user accounts, permissions, mail and group policies within a hybrid Microsoft environment. Supporting physical and virtual servers, storage, networking and cloud services. Working with technologies including Hyper-V, QNAP, NAKIVO and Wasabi. Supporting VOIP telephony through 3CX and mobile devices through Knox MDM. Maintaining printers, copiers, workstations and other IT assets. Carrying out system updates, patching, backups, upgrades and deployments. Monitoring network and system security, including firewalls, antivirus and endpoint protection. Responding to security alerts and investigating incidents. Maintaining IT asset inventories and technical documentation. Getting involved in the investigation, design, trial and implementation of new technologies that can improve efficiency and performance. You'll need to be comfortable working independently, managing competing priorities and working to deadlines. Strong troubleshooting skills, attention to detail and the ability to communicate effectively with people at all levels will be important. What we're looking for You'll need either: At least 24 month's IT experience working with Windows 10/11, Windows Server 2022 and Microsoft 365 Cloud environments; or Relevant recognised IT certifications. We're looking for someone organised, flexible and self-motivated, with the confidence to use their own judgement and expertise when solving problems. The role also suits someone who wants to continue developing their troubleshooting skills while working across a broad range of technologies. The Package Monday to Friday, 8:00am-5:00pm Full-time, permanent position following successful probation 20 day's holiday plus bank holidays Pension available where applicable Occasional travel between sites may be required If you're looking for a hands-on IT support role where you can work across a broad technical environment and have a direct impact on the people using it, we'd be interested in hearing from you. Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business objectives. As Service Delivery Manager, you will be responsible for the day-to-day leadership and performance of our Service Desk function, overseeing 1st Line, 2nd Line, and Service Management teams. You will ensure service excellence by driving the achievement of contractual KPIs, managing customer escalations, producing insightful service reporting, and maintaining high standards of operational performance across the support function. Duties Include: Ensure contractual KPIs, SLAs and compliance targets are consistently achieved. Build strong working relationships with Heads of Department to support business objectives and service delivery. Develop and deliver the Service Management Plan in line with organisational goals. Drive a culture of continuous improvement, accountability and service excellence. Manage resources effectively to deliver high-quality services within budget. Maintain and oversee key elements of the Service Management System (SMS). Maintain and develop the service catalogue to meet customer requirements. Identify service trends, risks and opportunities for improvement through data analysis. Lead major incident response and recovery activities. Ensure compliance with relevant regulations, standards and internal processes. Gather and act on customer feedback to enhance service quality. Monitor, review and improve service management processes and performance. Skills and Experience: Proven leadership experience within an IT Service Delivery or Managed Services environment. Strong knowledge of service management frameworks and best practices, including ITIL. Experience working with ISO / IEC 20000 service management standards. Excellent people management, coaching and team development skills. Experience of working within a Managed Service Provider. Strong stakeholder management and relationship-building abilities. Experience managing KPIs, SLAs and service performance reporting. Ability to analyse data and drive continual service improvements. Strong problem-solving and decision-making capabilities. Experience managing major incidents and customer escalations. Excellent organisational, communication and planning skills. Commercial awareness with experience managing budgets and resources. A proactive, customer-focused approach with a commitment to service excellence. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Service Desk Consultant 2nd Line (Infrastructure) Locations: Newcastle upon Tyne, Bristol, or Glasgow (Hybrid / Flexible Working Available) Salary: Up to £40,000 per annum (DOE) + Bonus CAP Resourcing is proud to partner with a multi-award-winning, Microsoft-designated Managed IT Services Provider to recruit an experienced 2nd Line Service Desk Consultant. Operating across key UK hubs including Newcastle upon Tyne, Bristol, and Glasgow, our client holds an elite workplace culture, an industry leading Net Promoter Score, and an Employee Ownership scheme that rewards high performers directly in the business's long-term success. The Role As a 2nd Line Service Desk Consultant, you will act as a key technical escalation point for 1st Line Engineers, Apprentices, and junior team members. You will take ownership of investigating, troubleshooting, and resolving complex technical incidents across both traditional on-premises infrastructure and modern cloud environments. Experience Required Strong hands-on background in on-premises servers, networking (routing, switching), and cloud/hybrid infrastructure. Deep experience with Microsoft 365, Exchange, and Virtualisation technologies. Strong command of firewalls, enterprise antivirus (e.g., Sophos), and IT security. Hands-on knowledge of on-premises and cloud-based backup solutions, plus hosted telephony. Full UK Driving License required. Exceptional phone manner, strong relationship-building capabilities, and a passion for mentoring team members. Active Microsoft Associate-level certification (e.g., AZ-104, AZ-500, AZ-700, AZ-140, or SC-300) is desirable but not essential Package & Benefits In return you will receive and basic salary up to £40k + performance-related bonus, 25 days annual leave + bank holidays (increasing with service) and a host of other benefits including pension, life assurance and healthcare plan To apply for this opportunity or learn more about the position, please submit your updated CV directly to CAP Resourcing

Service Desk Consultant 2nd Line (Infrastructure) Locations: Newcastle upon Tyne, Bristol, or Glasgow (Hybrid / Flexible Working Available) Salary: Up to £40,000 per annum (DOE) + Bonus CAP Resourcing is proud to partner with a multi-award-winning, Microsoft-designated Managed IT Services Provider to recruit an experienced 2nd Line Service Desk Consultant. Operating across key UK hubs including Newcastle upon Tyne, Bristol, and Glasgow, our client holds an elite workplace culture, an industry leading Net Promoter Score, and an Employee Ownership scheme that rewards high performers directly in the business's long-term success. The Role As a 2nd Line Service Desk Consultant, you will act as a key technical escalation point for 1st Line Engineers, Apprentices, and junior team members. You will take ownership of investigating, troubleshooting, and resolving complex technical incidents across both traditional on-premises infrastructure and modern cloud environments. Experience Required Strong hands-on background in on-premises servers, networking (routing, switching), and cloud/hybrid infrastructure. Deep experience with Microsoft 365, Exchange, and Virtualisation technologies. Strong command of firewalls, enterprise antivirus (e.g., Sophos), and IT security. Hands-on knowledge of on-premises and cloud-based backup solutions, plus hosted telephony. Full UK Driving License required. Exceptional phone manner, strong relationship-building capabilities, and a passion for mentoring team members. Active Microsoft Associate-level certification (e.g., AZ-104, AZ-500, AZ-700, AZ-140, or SC-300) is desirable but not essential Package & Benefits In return you will receive and basic salary up to £40k + performance-related bonus, 25 days annual leave + bank holidays (increasing with service) and a host of other benefits including pension, life assurance and healthcare plan To apply for this opportunity or learn more about the position, please submit your updated CV directly to CAP Resourcing

Service Desk Consultant 2nd Line (Infrastructure) Locations: Newcastle upon Tyne, Bristol, or Glasgow (Hybrid / Flexible Working Available) Salary: Up to £40,000 per annum (DOE) + Bonus CAP Resourcing is proud to partner with a multi-award-winning, Microsoft-designated Managed IT Services Provider to recruit an experienced 2nd Line Service Desk Consultant. Operating across key UK hubs including Newcastle upon Tyne, Bristol, and Glasgow, our client holds an elite workplace culture, an industry leading Net Promoter Score, and an Employee Ownership scheme that rewards high performers directly in the business's long-term success. The Role As a 2nd Line Service Desk Consultant, you will act as a key technical escalation point for 1st Line Engineers, Apprentices, and junior team members. You will take ownership of investigating, troubleshooting, and resolving complex technical incidents across both traditional on-premises infrastructure and modern cloud environments. Experience Required Strong hands-on background in on-premises servers, networking (routing, switching), and cloud/hybrid infrastructure. Deep experience with Microsoft 365, Exchange, and Virtualisation technologies. Strong command of firewalls, enterprise antivirus (e.g., Sophos), and IT security. Hands-on knowledge of on-premises and cloud-based backup solutions, plus hosted telephony. Full UK Driving License required. Exceptional phone manner, strong relationship-building capabilities, and a passion for mentoring team members. Active Microsoft Associate-level certification (e.g., AZ-104, AZ-500, AZ-700, AZ-140, or SC-300) is desirable but not essential Package & Benefits In return you will receive and basic salary up to £40k + performance-related bonus, 25 days annual leave + bank holidays (increasing with service) and a host of other benefits including pension, life assurance and healthcare plan To apply for this opportunity or learn more about the position, please submit your updated CV directly to CAP Resourcing

3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.

Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Morson Technical Services are currently seeking an Aircraft HUMS Controller to be based at RNAS Yeovilton on a permanent basis. JOB PURPOSE, ACTIVITIES AND TASKS - The Wildcat HUMS Controller is responsible to the RNAS Yeovilton Wildcat MTP for the provision of Wildcat Vibration analysis (VA) and Wildcat Health Usage Monitoring System (HUMS) support through control of the Vibration Health Usage Centre (VHUC). Provisioning of level 2 advice to Wildcat squadrons, LWPT, 1710 NAS and Engineering Management on Wildcat HUMs aircraft health, transmission vibration monitoring, aircraft vibration and RTB diagnostic matters and associated VA equipment in accordance with MAM-P. Reporting of any potential vibration issues to engineering management highlighted through 2nd level or 3rd level data analysis IAW MAM-P and AP101C-1500-2(NA)1 SPS 004. Employing or supervising the use of specialist vibration collection and analysis techniques in accordance with CIETP Chap 18 The maintenance and control of Wildcat aircraft vibration histories IAW MAM-P Chap 5.4 and 5.5 and AP101C-1500-2(NA)1 SPS 004 for: Vibration test results Vibration and Health monitoring trends HUMs incremental feedback to level 1 users HUC specialist liaison with VA agencies, LWPT and industry for Wildcat aircraft, IAW MAMP-01, Chap 5.5 Processing and passing Wildcat annual Cockpit Voice and Flight Data Recording (CVFDR) downloads to a body nominated by Wildcat PT IAW AP101C-1500-2(NA)1 SPS 004 for analysis of correct recording and CV validity. Informing end user as to status of their aircraft and any rectification required. Notifying Engineering Management of any inconsistencies or inaccuracies in VA equipment or software, or other problems affecting the completion of the VA task. The physical security of the VCC/HUC and security and control of all publications, soft data backups, VA databases, VA data transfer devices, VA aircraft equipment, VA IT systems and associated equipment and all VA documentation held in accordance with JSP440. Control of all VCC and HUMS equipment, software standards specially including: Administration and control of Helicopter Vibration Control Ground Station (HVGS) database for Wildcat and the forwarding of any significant data (MIG). Administration and control of existing VA data transfer media and procedures in accordance with JSP 440. Control and co-ordinating the holding, maintenance and rectification of Unit VA equipment. Attend HUMs system and policy development Working Groups as the Wildcat representative. Assist 1st, 2nd, and 3rd line engineering effort by carrying out Wildcat aircraft VA tasking when VCC / HUC VA primary tasks permit. Notify relevant Engineering Management of any aircraft or equipment fault of a serious nature that might warrant a fleet check or further reporting action, or of any VA events that is likely to render Army aircraft off-state . Practice and promote a culture of continuous improvement. Ensuring the positive promotion of Flight Safety and Human Factors awareness. Ensuring compliance with the Equal Opportunity and Diversity legislation and HSE procedures. Platform Continuing Airworthiness. As contracted, work under the airworthiness directives issued by the Wildcat PT and the respective FLC Continuing Airworthiness Management organisation (CAMOs). The WIST Engineering HUC Controller has an additional role to support the relevant FLC CAMO function iaw their respective Continuing Airworthiness Management Expositions (CAME s). KNOWLEDGE SKILLS AND EXPERIENCE - Qualified to at least ONC in aeronautical engineering having served an aviation engineering apprenticeship and have worked as a manager in military aviation engineering with 3rd signature authorisation level experience for at least 2 years, or (where no ONC or equivalent is held) with relevant experience to 3rd signature level authorisation, with a minimum 5 years experience. Successfully completed the necessary HUMS courses to demonstrate competency in: HUMS Awareness HUMS Admin HUMS Analysis A full HUMS understanding of: First Level - Operating Units Second Level - HUC A full understanding of all aspects of Military aircraft engineering and documentation. A full understanding of Military aircraft operation in base and field locations. Current and competent in the use of GOLDesp.

Overview We are looking for a 2nd Line IT Engineer to take ownership of our complex technical issues across our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk plays a vital part in that, keeping our people and sites running every day. The candidate will be reporting into our Service Desk Lead and working across the Service Desk to resolve escalated incidents, support our in-house system Evolve, and guide and develop our 1st line engineers. As our Service Desk grows, this role is fundamental to raising the capability and quality of the service we deliver. Responsibilities What You'll Be Doing: You'll take ownership of complex incidents and service requests escalated from 1st line, supporting colleagues and external clients using Evolve, our in-house body shop system. You'll also support and guide our 1st Line IT Engineers, helping them grow their skills. What You'll Get: You'll join a collaborative team with real influence over how our Service Desk operates, leading on escalations, working hands-on with Microsoft 365, Azure, Entra ID, Intune and networking kit including Meraki, Fortinet and Cisco, and helping shape our documentation, processes and service as we grow. As our 2nd Line IT Engineer you will: Handle incoming calls and tickets day to day. Resolve escalated tickets within HaloITSM, our ticketing system. Provide advanced troubleshooting across hardware, software and networking issues on a wide range of platforms. Support and guide the 1st Line IT Engineers, sharing knowledge and enabling them to succeed. Support the starter and leaver process, building and configuring hardware, setting up accounts and managing returns. Assist with the installation, configuration and ongoing support of IT systems. Provide on-call support on a shift rota, covering P1 incidents 24/7. Create and maintain documentation to ensure consistency across the team. Be an active member of the Solus Service Desk team, learning and collaborating with others. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Overview We are looking for a 1st Line IT Engineer to join our Service Desk, being the first point of contact for our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk is at the front of that, keeping our people and sites running every day. The candidate will be reporting into the Service Desk Lead and working alongside our 1st, 2nd and IT Field Engineers to resolve incidents and service requests, support our in house system, Evolve. As our Service Desk grows, this role is central to delivering the service our people rely on. What You'll Be Doing Supporting 2,500+ users across 40+ sites, you'll be the first point of contact for colleagues and external clients using Evolve, our in-house body shop system, triaging and resolving issues or escalating to our 2nd line team when needed What You'll Get You'll join an experienced, collaborative team working with Microsoft 365, Azure, Intune and HaloITSM, with plenty of variety across hardware, software and networking, and real scope to develop your skills as the Service Desk grows. Responsibilities As our 1st Line IT Engineer you will: Handle incoming calls and tickets day to day. Troubleshoot hardware, software and networking issues across a wide range of platforms. Log, categorise and prioritise tickets within HaloITSM, our ticketing system. Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries. Guide users through fixes, create documentation and help improve our technology and processes. Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly. Contribute ideas to improve the service desk and share knowledge across the team. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

IT Support Engineer Location: Paddington, London (Onsite) Contract: 3 Months (PAYE) Start Date: ASAP We're working with a global organisation looking for an experienced IT Support Engineer to join their onsite IT team on an initial three-month contract. This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a customer-facing environment and has strong experience supporting Microsoft technologies across a modern enterprise estate. The Role You'll be responsible for delivering high-quality 1st and 2nd line IT support, ensuring end users receive a first-class service while maintaining business-critical systems and devices. Responsibilities include: Providing onsite 1st and 2nd line technical support. Troubleshooting hardware, software and networking issues. Supporting Windows 10/11 and macOS devices. Administering Active Directory and Microsoft 365. Supporting Exchange Online, Teams, SharePoint and Outlook. Building, deploying and configuring laptops and desktops. Supporting Microsoft Intune and mobile device management. Managing new starter setups and leaver equipment collection. Supporting meeting room technology, AV equipment and video conferencing systems. Providing printer, mobile device and peripheral support. Maintaining accurate asset records. Working closely with third-party suppliers and internal infrastructure teams. Delivering excellent customer service while working within SLA-driven environments. About You You'll have previous experience working within an enterprise IT support environment and be confident providing both deskside and remote support. You'll ideally have experience with: 1st and 2nd line IT support. Microsoft 365. Active Directory. Exchange Online. Windows 10/11. macOS. Microsoft Intune or other MDM solutions. Laptop imaging and deployments. Hardware IMAC activities. Mobile device support (iOS & Android). Meeting room and AV support. Printer support. Basic networking (DNS, DHCP, TCP/IP). ITIL-based service desk environments. We're Looking For Someone Who Is Customer-focused with excellent communication skills. Calm under pressure and able to prioritise effectively. Comfortable supporting VIP users. Proactive, organised and solutions-driven. Equally confident working independently or within a collaborative team. Passionate about delivering an exceptional end-user experience. If you're an experienced IT Support Engineer looking for your next contract within a fast-paced enterprise environment, we'd love to hear from you. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Carrington Blake Recruitment is seeking an experienced Carpenter (1st & 2nd Fix) to work on council housing repairs in Redditch. The role involves performing 1st and 2nd fix carpentry across occupied and void properties, with a focus on quality and safety, and a company vehicle provided. You will fit doors, frames, architraves, skirting boards, kitchens and timber fixtures, while maintaining paperwork and adhering to health and safety guidelines.