TOTAL TECHNOLOGY (ENGINEERING) LIMITED
Broxburn, West Lothian
Salary: £23,500 pa Location: Edinburgh Duration: Perm Hours: Monday to Friday 9.00 - 17.00, Benefits: Monthly sales bonus, 32 days leave (inc BHs). Our client is a nationwide automotive Trailer and Towbar company who urgently require an experienced Parts Advisor for their Edinburgh store click apply for full job details
May 01, 2024
Full time
Salary: £23,500 pa Location: Edinburgh Duration: Perm Hours: Monday to Friday 9.00 - 17.00, Benefits: Monthly sales bonus, 32 days leave (inc BHs). Our client is a nationwide automotive Trailer and Towbar company who urgently require an experienced Parts Advisor for their Edinburgh store click apply for full job details
PATRIZIA is a leading partner for global real assets. The expertise and commitment of our global teams form the basis of our success. Shaping a sustainable future and making a positive contribution to society is what drives our daily business. As an Associate in the Fund Operations International team you will be responsible for the effective management of all SPVs (including the Fund vehicle itself). Your Responsibilities The Associate will need to have good experience in the following subject matters and work with the support of a Senior Associate / Fund Finance Manager (FFM) on the following areas: Investment Steering: Accounting - to be able to adequately review third party bookkeepers' management accounts and to effectively instruct any changes. To prepare the commercial and GAAP adjustments required for Fund consolidations, cash flows, NAV reconciliations and distributions Transaction support - to be able to support the Fund Finance Manager of that fund and the wider Fund Management team on transactions from a Fund perspective, fully understanding the tax structuring and mechanics of transactions, feeding into the SPA where relevant, supporting the buy side or sell side due diligence, managing the completion mechanics, managing funds flows and integrating the acquisition into an existing structure or effectively accounting for a disposal Tax compliance - to have a good working knowledge of all types of taxes (direct and indirect), working with tax advisors across a European portfolio and applying tax computations (incl. deferred tax) to the book-keeping, cash flow modelling and reporting of Funds. Regulatory compliance - Manage audits, tax declarations and board meetings, organising resolutions and, where regulatory requirements in other jurisdictions are required, ensure that these are fully observed at all times Business support - manage the creation and liquidation of SPVs, feed into liquidity management and organising capital injections / repayments. Also support on group revenue matters and manage internal controls compliance Partner Steering: On a day-to-day basis, manage the inputs from third party service provider, mostly local accountants, tax advisors, auditors and property managers. Also, ensure quality and timeliness of reporting Upon demand, support the take on process of new service providers in conjunction with the department's bespoke Partner Steering team. Tasks include the management of contracts and the data flow of information into the PATRIZIA systems What we look for Target skill set, to be developed with on-the-job training: Develop sound working relationships with counterparts in other offices and on other sites, as well as professional associations and consultants. Ensure up to date knowledge of relevant financial regulations and standards throughout and implementation of policies and procedures to uphold these. Ability to operate in a dynamic environment, ability to work in multi-dimensional teams Ability to work beyond pure finance and consider the business as a whole, be strategic and multitask various inputs and deadlines. Ability to work under pressure / to a tight timetable, have attention to detail at all times without losing sight of the bigger picture and must also be an excellent team player Strong analytical skills, Excel skills and communication skills Competencies / qualifications required: The job holder will need to be a UK part qualified accountant, ideally with 1-2 years of relevant (Real Estate) experience and group consolidations Knowledge of UK GAAP and IFRS What we offer Competitive and performance oriented remuneration package Hybrid working environment and mobile working Various skill building and learning opportunities through PATRIZIA Academy, like talent development programs and mentorship Inclusive and equal-opportunity workplace (incl. ED&I Committee) in an international environment Possibility to participate in different employee resource groups (NextGen, LGBTQ+ Alliance, Female Advance, Parents & Carer Network etc.) Health and well-being benefits, like virtual fitness classes and mental health offerings Extra paid holidays for social engagement (e.g. for the PATRIZIA Foundation)
May 01, 2024
Full time
PATRIZIA is a leading partner for global real assets. The expertise and commitment of our global teams form the basis of our success. Shaping a sustainable future and making a positive contribution to society is what drives our daily business. As an Associate in the Fund Operations International team you will be responsible for the effective management of all SPVs (including the Fund vehicle itself). Your Responsibilities The Associate will need to have good experience in the following subject matters and work with the support of a Senior Associate / Fund Finance Manager (FFM) on the following areas: Investment Steering: Accounting - to be able to adequately review third party bookkeepers' management accounts and to effectively instruct any changes. To prepare the commercial and GAAP adjustments required for Fund consolidations, cash flows, NAV reconciliations and distributions Transaction support - to be able to support the Fund Finance Manager of that fund and the wider Fund Management team on transactions from a Fund perspective, fully understanding the tax structuring and mechanics of transactions, feeding into the SPA where relevant, supporting the buy side or sell side due diligence, managing the completion mechanics, managing funds flows and integrating the acquisition into an existing structure or effectively accounting for a disposal Tax compliance - to have a good working knowledge of all types of taxes (direct and indirect), working with tax advisors across a European portfolio and applying tax computations (incl. deferred tax) to the book-keeping, cash flow modelling and reporting of Funds. Regulatory compliance - Manage audits, tax declarations and board meetings, organising resolutions and, where regulatory requirements in other jurisdictions are required, ensure that these are fully observed at all times Business support - manage the creation and liquidation of SPVs, feed into liquidity management and organising capital injections / repayments. Also support on group revenue matters and manage internal controls compliance Partner Steering: On a day-to-day basis, manage the inputs from third party service provider, mostly local accountants, tax advisors, auditors and property managers. Also, ensure quality and timeliness of reporting Upon demand, support the take on process of new service providers in conjunction with the department's bespoke Partner Steering team. Tasks include the management of contracts and the data flow of information into the PATRIZIA systems What we look for Target skill set, to be developed with on-the-job training: Develop sound working relationships with counterparts in other offices and on other sites, as well as professional associations and consultants. Ensure up to date knowledge of relevant financial regulations and standards throughout and implementation of policies and procedures to uphold these. Ability to operate in a dynamic environment, ability to work in multi-dimensional teams Ability to work beyond pure finance and consider the business as a whole, be strategic and multitask various inputs and deadlines. Ability to work under pressure / to a tight timetable, have attention to detail at all times without losing sight of the bigger picture and must also be an excellent team player Strong analytical skills, Excel skills and communication skills Competencies / qualifications required: The job holder will need to be a UK part qualified accountant, ideally with 1-2 years of relevant (Real Estate) experience and group consolidations Knowledge of UK GAAP and IFRS What we offer Competitive and performance oriented remuneration package Hybrid working environment and mobile working Various skill building and learning opportunities through PATRIZIA Academy, like talent development programs and mentorship Inclusive and equal-opportunity workplace (incl. ED&I Committee) in an international environment Possibility to participate in different employee resource groups (NextGen, LGBTQ+ Alliance, Female Advance, Parents & Carer Network etc.) Health and well-being benefits, like virtual fitness classes and mental health offerings Extra paid holidays for social engagement (e.g. for the PATRIZIA Foundation)
Service & Parts Advisor (Marine) £26,000 - £30,000 + Training + Progression + Company Benefits Yarmouth - Isle of Wight Are you a service or parts advisor with a background or familiarity with the marine industry looking for a stable, permanent position within a highly accomplished marine dealership, who are known for looking after their staff and providing progress over time? On offer is the opportun click apply for full job details
May 01, 2024
Full time
Service & Parts Advisor (Marine) £26,000 - £30,000 + Training + Progression + Company Benefits Yarmouth - Isle of Wight Are you a service or parts advisor with a background or familiarity with the marine industry looking for a stable, permanent position within a highly accomplished marine dealership, who are known for looking after their staff and providing progress over time? On offer is the opportun click apply for full job details
Who we are looking for State Street Corporate Audit is looking for a versatile and talented business professional interested in progressing their knowledge, skillset, and career through challenging stretch assignments. The successful candidate will be responsible for leading audit coverage across UK, Ireland and International business. Reporting to the Corporate Audit Lead Senior Director, the successful candidate will also be responsible for developing and maintaining relationships with relevant key internal stakeholders. You will also provide expertise and leadership and be responsible for other corporate audit engagements in this area. In this role you will be based out of London, UK. Why this role is important to us? The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges, and drive performance and profitability. The Corporate Audit function, operating as the third line of defense, assists State Street management by providing independent and objective assurance and advisory services designed to add value and improve the overall control environment. Our auditors interact regularly with executive management and have tremendous insight into all parts of the company's daily operations. This role is designed to further develop local expertise within a growing team reflecting the importance of Ireland in State Street's global presence. What you will be responsible for As Audit Director, Vice President you will Develop strong operational and regulatory subject matter expertise relevant to their area's of accountability Schedule, oversee and deliver audit engagements, including audit report and issue matrix deliverables, providing the necessary support to audit staff as required Develop and maintain influential relationships with senior management through continuous monitoring and governance forum attendance and management reporting as required Demonstrate leadership through supervision, coaching and development of staff Introduce additional knowledge and experience relevant to State Street's global business Participate in department wide initiatives, challenging the department's organization, processes and services to ensure that they remain at or above peer/ industry standards Maintain a current knowledge of audit industry practices and ensure best practices are always considered Strengthen internal control disciplines within the corporation by influencing relevant policies, promoting education/ understanding of control concepts. What we value These skills will help you succeed in this role Strong analytical and project management skills, ability to prioritize and multi-task in a fast paced environment. Ability to work with people at different levels and demonstrate strong leadership skills. Proven experience of leading audits and providing mentoring and coaching. Effective communication skills (both written and verbal) and interpersonal skills. Ability to meet key deliverables within stated timeframes. Strong relationship management and stakeholder facing skills. Detailed understanding of audit methodologies and auditing techniques. Interest in developing as a leader within Corporate Audit Fluency in English - written and spoken. Education & Preferred Qualifications A bachelor's degree in a relevant field such as Accounting, Finance, Alternative Risk functions and/or Business Administration is preferred but not essential. ACCA, ACA, CFA, CIA, ICA or other applicable certification are preferred. 10+ years of experience in financial services or public accounting firms having work in financial services firms preferred. In-depth knowledge of financial services industry/ Regulations with knowledge of risk elements including: Investment Management and Asset Management. Proven ability to research, interpret and apply regulatory requirements covering the UK, Ireland and International locations. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible work programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at
May 01, 2024
Full time
Who we are looking for State Street Corporate Audit is looking for a versatile and talented business professional interested in progressing their knowledge, skillset, and career through challenging stretch assignments. The successful candidate will be responsible for leading audit coverage across UK, Ireland and International business. Reporting to the Corporate Audit Lead Senior Director, the successful candidate will also be responsible for developing and maintaining relationships with relevant key internal stakeholders. You will also provide expertise and leadership and be responsible for other corporate audit engagements in this area. In this role you will be based out of London, UK. Why this role is important to us? The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges, and drive performance and profitability. The Corporate Audit function, operating as the third line of defense, assists State Street management by providing independent and objective assurance and advisory services designed to add value and improve the overall control environment. Our auditors interact regularly with executive management and have tremendous insight into all parts of the company's daily operations. This role is designed to further develop local expertise within a growing team reflecting the importance of Ireland in State Street's global presence. What you will be responsible for As Audit Director, Vice President you will Develop strong operational and regulatory subject matter expertise relevant to their area's of accountability Schedule, oversee and deliver audit engagements, including audit report and issue matrix deliverables, providing the necessary support to audit staff as required Develop and maintain influential relationships with senior management through continuous monitoring and governance forum attendance and management reporting as required Demonstrate leadership through supervision, coaching and development of staff Introduce additional knowledge and experience relevant to State Street's global business Participate in department wide initiatives, challenging the department's organization, processes and services to ensure that they remain at or above peer/ industry standards Maintain a current knowledge of audit industry practices and ensure best practices are always considered Strengthen internal control disciplines within the corporation by influencing relevant policies, promoting education/ understanding of control concepts. What we value These skills will help you succeed in this role Strong analytical and project management skills, ability to prioritize and multi-task in a fast paced environment. Ability to work with people at different levels and demonstrate strong leadership skills. Proven experience of leading audits and providing mentoring and coaching. Effective communication skills (both written and verbal) and interpersonal skills. Ability to meet key deliverables within stated timeframes. Strong relationship management and stakeholder facing skills. Detailed understanding of audit methodologies and auditing techniques. Interest in developing as a leader within Corporate Audit Fluency in English - written and spoken. Education & Preferred Qualifications A bachelor's degree in a relevant field such as Accounting, Finance, Alternative Risk functions and/or Business Administration is preferred but not essential. ACCA, ACA, CFA, CIA, ICA or other applicable certification are preferred. 10+ years of experience in financial services or public accounting firms having work in financial services firms preferred. In-depth knowledge of financial services industry/ Regulations with knowledge of risk elements including: Investment Management and Asset Management. Proven ability to research, interpret and apply regulatory requirements covering the UK, Ireland and International locations. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible work programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at
Service Advisor Eastern Western Motor Group Salary up to £29,000, OTE up to £35,000 Colleague Benefits: Enjoy your birthday off on us every year! Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. Industry leading training and development opportunities. Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support. Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year. Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions! YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping! Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships. Up to 5 study days off per annum, plus time off for any exams. Role Overview: Assess customers needs and advise on service and/or repair requirements and sell additional products and services. Supply accurate estimates for servicing and repairs, ensuring the customer is aware of costs and timescales involved. Maintain uptodate knowledge of vehicle service, repair and warranty policies and product changes. Monitor progress in workshop to ensure promised delivery times are met.
May 01, 2024
Full time
Service Advisor Eastern Western Motor Group Salary up to £29,000, OTE up to £35,000 Colleague Benefits: Enjoy your birthday off on us every year! Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. Industry leading training and development opportunities. Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support. Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year. Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions! YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping! Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships. Up to 5 study days off per annum, plus time off for any exams. Role Overview: Assess customers needs and advise on service and/or repair requirements and sell additional products and services. Supply accurate estimates for servicing and repairs, ensuring the customer is aware of costs and timescales involved. Maintain uptodate knowledge of vehicle service, repair and warranty policies and product changes. Monitor progress in workshop to ensure promised delivery times are met.
TOTAL TECHNOLOGY (ENGINEERING) LIMITED
Cardiff, South Glamorgan
Salary: £23,500 pa Location: Cardiff Duration: Perm Hours: Monday to Friday 9.00 - 17.00, Benefits: Monthly sales bonus, 32 days leave (inc BHs). Our client is a nationwide automotive Trailer and Towbar company who urgently require an experienced Parts Advisor for their Cardiff store. This is an excellent opportunity offering training and development together with long term career prospects click apply for full job details
May 01, 2024
Full time
Salary: £23,500 pa Location: Cardiff Duration: Perm Hours: Monday to Friday 9.00 - 17.00, Benefits: Monthly sales bonus, 32 days leave (inc BHs). Our client is a nationwide automotive Trailer and Towbar company who urgently require an experienced Parts Advisor for their Cardiff store. This is an excellent opportunity offering training and development together with long term career prospects click apply for full job details
Your new company My client based in the heart of Liverpool is seeking a professional Customer Service Advisor to join their team on a full-time permanent basis. Having been specialising in their field of work for the past 35 years, their customer focus is at the forefront of everything they do. They supply a wide section of businesses across both public and private sectors and have built a strong and impressive reputation in relation to the quality and service they provide. Your new role The position is being offered as full time, permanent with working hours of 08.45am - 17.15pm Monday to Friday and will be office based. Some of your main duties will include but not limited to Answering all incoming calls Process customer orders and deal with any queries and requests Provide a first class service in relation to parts etc. Liaise with couriers, deliveries, returns, tracking details, complaints. Updating systems Processing carrier claims What you'll need to succeed Excellent communication skills Ability to work in a fast-paced environment Happy to work in ever-changing situations A friendly and personable demeanour Passion for providing first-class customer service What you'll get in return Working for a small, supportive and friendly team 25 day holiday plus 8 days bank holidays Shut down for Christmas Free Parking Progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Full time
Your new company My client based in the heart of Liverpool is seeking a professional Customer Service Advisor to join their team on a full-time permanent basis. Having been specialising in their field of work for the past 35 years, their customer focus is at the forefront of everything they do. They supply a wide section of businesses across both public and private sectors and have built a strong and impressive reputation in relation to the quality and service they provide. Your new role The position is being offered as full time, permanent with working hours of 08.45am - 17.15pm Monday to Friday and will be office based. Some of your main duties will include but not limited to Answering all incoming calls Process customer orders and deal with any queries and requests Provide a first class service in relation to parts etc. Liaise with couriers, deliveries, returns, tracking details, complaints. Updating systems Processing carrier claims What you'll need to succeed Excellent communication skills Ability to work in a fast-paced environment Happy to work in ever-changing situations A friendly and personable demeanour Passion for providing first-class customer service What you'll get in return Working for a small, supportive and friendly team 25 day holiday plus 8 days bank holidays Shut down for Christmas Free Parking Progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
New opportunity not to be missed ! Vantage are looking for a Parts Advisor to join our team based in Toyota & Kia Scarborough . In return you will receive a competitive starting salary of £27,682.40 per annum including OTE plus excellent benefits! At Vantage we have built carefully on our recent success and we are proud to operate in thirteen locations across Yorkshire and Lancashire representing Toyota, Le click apply for full job details
May 01, 2024
Full time
New opportunity not to be missed ! Vantage are looking for a Parts Advisor to join our team based in Toyota & Kia Scarborough . In return you will receive a competitive starting salary of £27,682.40 per annum including OTE plus excellent benefits! At Vantage we have built carefully on our recent success and we are proud to operate in thirteen locations across Yorkshire and Lancashire representing Toyota, Le click apply for full job details
Bristol Street Motors Vauxhall Carlisle Bristol Street Motors Vauxhall Carlisle have an exciting opportunity for a Parts Advisor to join our brilliant team! We have invested significantly into our Carlisle business to develop multi-brand destination that now also includes MG, Seat, Cupra and Peugeot. We are offering a basic salary of £26,000 plus company benefits! This is a full-time permanent ro click apply for full job details
May 01, 2024
Full time
Bristol Street Motors Vauxhall Carlisle Bristol Street Motors Vauxhall Carlisle have an exciting opportunity for a Parts Advisor to join our brilliant team! We have invested significantly into our Carlisle business to develop multi-brand destination that now also includes MG, Seat, Cupra and Peugeot. We are offering a basic salary of £26,000 plus company benefits! This is a full-time permanent ro click apply for full job details
This is a FTC (fixed-term contract) that can be based out of these cities: Doncaster, Peterborough, Nottingham, Leicester, Northampton, Leeds, and Sheffield. The Business Coach (BC) is an equal parts advisor and operating partner to Delivery Service Partners (DSP's). Amazon's team of Business Coaches assist and guide our DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The Business Coach will help kick start a net new business as well as being the bastion for expected excellence our partners strive towards. They will guide and advise on how to improve the businesses. The Business Coach will work alongside Regional on The Road (OTR) managers in areas of dual purpose related to transition of responsibility of execution of planning and DSP capability. Th BC's find and execute value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business, with focus areas around DSP sentiment, safety, compliance, performance and reliable capacity. As trusted advisors, BC's work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success, whilst working to deliver quality. The BC's will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The BC's support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy. The BC manger will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively. The role is field based and requires a significant level of travel as well as requiring flexibility to work a variety of hours as business demands, including overnight, weekends and holidays. Key job responsibilities Key job responsibilities • Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance. • Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period. • Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only) • Performance: Coach and ensure effective upskilling and utilisation of AMZL tools. • Performance: Deep dive to identify customer metric improvement opportunities. • Performance: Champion the consistent application of Last Mile processes within Delivery Stations - challenge UTR processes that impact OTR. • Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive) • Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience. • Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements) • Experience: Communication alignment to DSP business owners following close collaboration with OTR partners. • Be the voice of the DSP within and represent them within the AMZL business. • Experience: Improve driver standards to protect brand image. • Capacity Management: Work with the DSP's to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands. We are open to hiring candidates to work out of one of the following locations: Doncaster, GBR Peterborough, CAM, GBR BASIC QUALIFICATIONS - • A degree. - • Relevant professional experience in Operations, Last Mile or account or relationship management, small business logistics, or retail/vendor/supplier management. - • Experience working with third party resources on a regional/national scale. - • Experience working with a contingent workforce in a business with peak seasons. PREFERRED QUALIFICATIONS - • Experience leading process improvements through Lean process, Kaizen, and Six Sigma. - • Experience project planning in ambiguous environment - • Strong communication (public speaking and writing). - • Enjoys analytical work and using data to provide thought-provoking and workable solutions. - • Proven experience of helping teams achieving goals. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
This is a FTC (fixed-term contract) that can be based out of these cities: Doncaster, Peterborough, Nottingham, Leicester, Northampton, Leeds, and Sheffield. The Business Coach (BC) is an equal parts advisor and operating partner to Delivery Service Partners (DSP's). Amazon's team of Business Coaches assist and guide our DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The Business Coach will help kick start a net new business as well as being the bastion for expected excellence our partners strive towards. They will guide and advise on how to improve the businesses. The Business Coach will work alongside Regional on The Road (OTR) managers in areas of dual purpose related to transition of responsibility of execution of planning and DSP capability. Th BC's find and execute value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business, with focus areas around DSP sentiment, safety, compliance, performance and reliable capacity. As trusted advisors, BC's work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success, whilst working to deliver quality. The BC's will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The BC's support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy. The BC manger will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively. The role is field based and requires a significant level of travel as well as requiring flexibility to work a variety of hours as business demands, including overnight, weekends and holidays. Key job responsibilities Key job responsibilities • Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance. • Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period. • Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only) • Performance: Coach and ensure effective upskilling and utilisation of AMZL tools. • Performance: Deep dive to identify customer metric improvement opportunities. • Performance: Champion the consistent application of Last Mile processes within Delivery Stations - challenge UTR processes that impact OTR. • Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive) • Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience. • Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements) • Experience: Communication alignment to DSP business owners following close collaboration with OTR partners. • Be the voice of the DSP within and represent them within the AMZL business. • Experience: Improve driver standards to protect brand image. • Capacity Management: Work with the DSP's to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands. We are open to hiring candidates to work out of one of the following locations: Doncaster, GBR Peterborough, CAM, GBR BASIC QUALIFICATIONS - • A degree. - • Relevant professional experience in Operations, Last Mile or account or relationship management, small business logistics, or retail/vendor/supplier management. - • Experience working with third party resources on a regional/national scale. - • Experience working with a contingent workforce in a business with peak seasons. PREFERRED QUALIFICATIONS - • Experience leading process improvements through Lean process, Kaizen, and Six Sigma. - • Experience project planning in ambiguous environment - • Strong communication (public speaking and writing). - • Enjoys analytical work and using data to provide thought-provoking and workable solutions. - • Proven experience of helping teams achieving goals. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Salary : £23,500 per year Job Type: Full Time Location : Head Office - West Didsbury Benefits : Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. What you'll be doing, over time and with training and the supervision of experienced colleagues To provide a professional marketing support service, assisting with the effective promotion and marketing of new homes and developments across a range of tenures. Conduct market research for potential new locations and market audiences and provide data-driven insight to support decision making and marketing strategy formulation. Ensure that developments and homes on the Plumlife website and partner sites such as Rightmove are up to date, accurate, appealing and regularly refreshed. Ensure content, messaging and design is accurate, appealing and complies with relevant legal requirements. Coordinate agencies and the creation of marketing and promotional material such as CGI's, floorplans, brochures, site plans and photography. Marketing set-up of new developments, ensuring the delivery of design, assets and collateral within key timescales. Provide marketing administration support and assist in keeping all marketing collateral organised, up to date and accessible. Schedule in social media messages across a variety of platforms. Create seamless interactions across the customer journey with the aim of nurturing potential customers, this includes email campaigns. Visit new developments to help identify optimal locations for all development and sales area signage. Coordinate design and installation with signage suppliers, site teams and the Sales team. Working with a digital marketing agency, conduct paid social and PPC campaigns - monitoring and post-campaign analysis, providing feedback and data-driven solutions and ideas on how to adapt the future approach to drive more traffic and increase conversions. Coordinate events, ensuring any collateral and promotional merchandise are available and ensure that the event is pre-promoted. Provide any other marketing support services and coordination as necessary, including the management of invoices and PO's and analysis and reporting on marketing statistics. Provide phone and email support to the team, dealing with a wide range of enquiries, ensure customers receive an accurate response within set timeframes. Work on new site sales set up, including but not limited to; attending site meetings, specification and design input, assisting with legal set up, maintaining development folders. Instruct valuations and conduct competitor and market research to support pricing strategies in preparation for sales launches. Conduct viewing appointments at sales developments explaining the key shared ownership information and benefits to customers. Supporting Sales Advisors by assisting with reservations; assessing potential buyers' eligibility, affordability and ensure all documentation is kept on property sales files in line with audit requirements and Homes England compliance. Liasing with our solicitors and mortgage advisors progress sales to completion. Some Saturday working will be required. Follow all Plumlife and Great Places procedures to ensure consistency and compliance. Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you'll need A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy Key dates Assessment day - Beginning of June 2024 Second/ final interviews - End of June 2024 Start date - Tuesday 3rd September 2024 Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. REF-
May 01, 2024
Full time
Salary : £23,500 per year Job Type: Full Time Location : Head Office - West Didsbury Benefits : Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. What you'll be doing, over time and with training and the supervision of experienced colleagues To provide a professional marketing support service, assisting with the effective promotion and marketing of new homes and developments across a range of tenures. Conduct market research for potential new locations and market audiences and provide data-driven insight to support decision making and marketing strategy formulation. Ensure that developments and homes on the Plumlife website and partner sites such as Rightmove are up to date, accurate, appealing and regularly refreshed. Ensure content, messaging and design is accurate, appealing and complies with relevant legal requirements. Coordinate agencies and the creation of marketing and promotional material such as CGI's, floorplans, brochures, site plans and photography. Marketing set-up of new developments, ensuring the delivery of design, assets and collateral within key timescales. Provide marketing administration support and assist in keeping all marketing collateral organised, up to date and accessible. Schedule in social media messages across a variety of platforms. Create seamless interactions across the customer journey with the aim of nurturing potential customers, this includes email campaigns. Visit new developments to help identify optimal locations for all development and sales area signage. Coordinate design and installation with signage suppliers, site teams and the Sales team. Working with a digital marketing agency, conduct paid social and PPC campaigns - monitoring and post-campaign analysis, providing feedback and data-driven solutions and ideas on how to adapt the future approach to drive more traffic and increase conversions. Coordinate events, ensuring any collateral and promotional merchandise are available and ensure that the event is pre-promoted. Provide any other marketing support services and coordination as necessary, including the management of invoices and PO's and analysis and reporting on marketing statistics. Provide phone and email support to the team, dealing with a wide range of enquiries, ensure customers receive an accurate response within set timeframes. Work on new site sales set up, including but not limited to; attending site meetings, specification and design input, assisting with legal set up, maintaining development folders. Instruct valuations and conduct competitor and market research to support pricing strategies in preparation for sales launches. Conduct viewing appointments at sales developments explaining the key shared ownership information and benefits to customers. Supporting Sales Advisors by assisting with reservations; assessing potential buyers' eligibility, affordability and ensure all documentation is kept on property sales files in line with audit requirements and Homes England compliance. Liasing with our solicitors and mortgage advisors progress sales to completion. Some Saturday working will be required. Follow all Plumlife and Great Places procedures to ensure consistency and compliance. Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you'll need A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy Key dates Assessment day - Beginning of June 2024 Second/ final interviews - End of June 2024 Start date - Tuesday 3rd September 2024 Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. REF-
Join us as a Customer Services Advisor at our Head Office earning a salary of £25,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum. We are also offering the Customer Service Advisor Great staff discount (following probation); 29 days holiday per year (including bank holidays); Free car parking; Paid lunch break; Personal use of in-store equipment after hours. We are looking for a Customer Service Advisor at Fitness Superstore, who will provide high standards of customer service by: Offering excellent service to our customers both internally and externally; Taking inbound and making outbound telephone calls to customers providing support and information regarding their order status; Order processing; Liaising with other departments and with 3rd party companies; Handling and resolving customer complaints; Communication and coordination with internal departments; Collating information relating to product failure and warranty issues; Providing product service back-up; Arranging for required parts and product servicing to be provided; Liaising with our internal installation teams and 3rd party field-based installers; Using our IT systems for routing orders, monitoring the work done by our teams, as well as monitoring vehicle maintenance schedules etc; Working 40 hours per week Monday to Friday (either 08:00 - 16:00, 09:00 - 17:00 or 10:00 - 18:00). Weekends on a shift basis (1 in 3). However, due to the needs of the business this may change to either a 1 in 2 basis or a 1 in 4 basis. (Weekend hours would be Saturday 09:00 - 17:00, Sunday 11:00 - 14:00). The successful Customer Service Advisor will have Have at least 12 months experience within a customer service office-based environment; Great communication skills and have previously dealt with customer queries whether face-to-face and over the phone; The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously; The ability to be a team player; Excellent attention to detail; Computer literate skills including Excel, Word, and Outlook; Strong interpersonal skills, adaptability and flexibility when required; The ability to prioritise and manage time effectively in a fast-paced environment; A professional and friendly telephone manner.
May 01, 2024
Full time
Join us as a Customer Services Advisor at our Head Office earning a salary of £25,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum. We are also offering the Customer Service Advisor Great staff discount (following probation); 29 days holiday per year (including bank holidays); Free car parking; Paid lunch break; Personal use of in-store equipment after hours. We are looking for a Customer Service Advisor at Fitness Superstore, who will provide high standards of customer service by: Offering excellent service to our customers both internally and externally; Taking inbound and making outbound telephone calls to customers providing support and information regarding their order status; Order processing; Liaising with other departments and with 3rd party companies; Handling and resolving customer complaints; Communication and coordination with internal departments; Collating information relating to product failure and warranty issues; Providing product service back-up; Arranging for required parts and product servicing to be provided; Liaising with our internal installation teams and 3rd party field-based installers; Using our IT systems for routing orders, monitoring the work done by our teams, as well as monitoring vehicle maintenance schedules etc; Working 40 hours per week Monday to Friday (either 08:00 - 16:00, 09:00 - 17:00 or 10:00 - 18:00). Weekends on a shift basis (1 in 3). However, due to the needs of the business this may change to either a 1 in 2 basis or a 1 in 4 basis. (Weekend hours would be Saturday 09:00 - 17:00, Sunday 11:00 - 14:00). The successful Customer Service Advisor will have Have at least 12 months experience within a customer service office-based environment; Great communication skills and have previously dealt with customer queries whether face-to-face and over the phone; The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously; The ability to be a team player; Excellent attention to detail; Computer literate skills including Excel, Word, and Outlook; Strong interpersonal skills, adaptability and flexibility when required; The ability to prioritise and manage time effectively in a fast-paced environment; A professional and friendly telephone manner.
Parts Advisor Burton-on-Trent £24,000 + Training + Progression + Pension Neos Engineering are currently recruiting a Trainee Parts Advisor for one of the UK s largest dealerships! This is a great opportunity to join one of the biggest names in the industry who offer fantastic rates, technical & career progression and a lot more benefits! The ideal candidate for the role is someone who is looking career within a large business that can offer consistent progression, the successful candidate will have strong organizational skills, customer service, proven administrative skills and the ability to work as a team player. The day to day role of the Parts Advisor is to liaise with customers to understand their needs, supplying the parts requested with your knowledge of the parts catalogue which will be shown to you. You will be dealing with customers both over the phone and face to face as to why customer service skills are vital. This is a great opportunity for someone who is looking for a career, working for a company as large as this enables multiple routes of progression and development. The Role: Parts Advisor Liaising with customers Sourcing Parts The Candidate: Customer service skills Administrative skills Organised
May 01, 2024
Full time
Parts Advisor Burton-on-Trent £24,000 + Training + Progression + Pension Neos Engineering are currently recruiting a Trainee Parts Advisor for one of the UK s largest dealerships! This is a great opportunity to join one of the biggest names in the industry who offer fantastic rates, technical & career progression and a lot more benefits! The ideal candidate for the role is someone who is looking career within a large business that can offer consistent progression, the successful candidate will have strong organizational skills, customer service, proven administrative skills and the ability to work as a team player. The day to day role of the Parts Advisor is to liaise with customers to understand their needs, supplying the parts requested with your knowledge of the parts catalogue which will be shown to you. You will be dealing with customers both over the phone and face to face as to why customer service skills are vital. This is a great opportunity for someone who is looking for a career, working for a company as large as this enables multiple routes of progression and development. The Role: Parts Advisor Liaising with customers Sourcing Parts The Candidate: Customer service skills Administrative skills Organised
Job Introduction An exciting opportunity has arisen to join Lincolnshire Recovery Partnership, a vibrant new partnership delivering substance use treatment and recovery services across Lincolnshire from April 2024. Lincolnshire Recovery Partnership is delivered between Turning Point, Framework and Double Impact. The partnership combines Turning Point's national experience as an outstanding substance use provider together with Double Impact's specialism in lived experience and recovery and Framework's expertise supporting service users with complex issues. Our 'Recovery First' model underpins everything at Lincolnshire Recovery Partnership, with lived experience recovery fully integrated and visible throughout. Lincolnshire's residents will benefit from Lincolnshire Recovery Partnership's highly integrated and highly localised approach, supporting with multiple issues across all parts of Lincolnshire, Role Responsibility The Clinical Lead will lead the service by: Leading on all aspects of clinical governance and quality assurance, including clinical audit, clinical effectiveness and patient safety Taking a lead on service development Acting as advisor on development and implementation of policy Championing and leading research and innovation to develop new clinical guidance and service protocols Working with Turning Point colleagues nationally to optimise patient care Providing clinical supervision, appraisal (where appropriate) and training to clinical colleagues They will treat the most complex patients in the service, and will: Provide expert advice to other clinicians on diagnosis, assessment and care planning, for example on complex drug interactions, comorbid drug-related physical and mental health issues, and integration of psychosocial and medical treatment Accept referrals of people with the most severe or complex needs Provide expert oversight of provision of psychosocial support, based on comprehensive knowledge of research evidence Lead introduction of innovative interventions to improve outcomes and quality of provision Undertake complex prescribing, for example injectable opioid substitution treatments, if necessary Provide liaison drug and alcohol services in acute medical and psychiatric settings and expert advice to courts Provide expert advice to accountable officers and responsible officers The Ideal Candidate We are currently recruiting for an Addiction Psychiatrist or GP Specialist to work as a Clinical Lead in our Lincolnshire Recovery Partnership service. You'll have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from drugs and alcohol use. We are looking for an experienced specialist doctor who can take a lead on service delivery and development. As such, both clinical experience / expertise and leadership skills are paramount. The successful candidate will need to be accredited as 'specialist' in substance use treatment, and should either: 1. Be listed on the GMC's Specialist Register as a psychiatrist with an endorsement in addiction, with the supervision and CPD requirements this entails; OR 2. Have training, experience and supervision equivalent to this, as certified by the GMC through an appropriate Certificate of Eligibility for Specialist Registration (CESR); OR 3. Be listed on the GMC's GP Register (or appropriate equivalent) and have appropriate training, qualifications and experience Turning Point is committed to the ongoing professional development of all our staff and we offer regular structured supervision, a well-developed monthly CPD program and full support with appraisals and revalidations. Through joining Turning Point, you will receive a warm welcome, peer support, extensive training, regular supervision and the chance to thrive in a lively and aspirational organisation. We are looking to appoint the right candidate and can be flexible with respect to their availability - the post can be full-time, part-time or a job share. About us What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: Comprehensive learning and development opportunities so we can invest in your future - we're proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy or sell additional holidays and spread the cost An exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You'll also have access to the Blue Light Card, for even more discounts and savings! Flexible working solutions to support your work-life balance Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family Recognition awards to recognise colleagues' inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us! We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents SM - Clinical Lead.pdf Apply
May 01, 2024
Full time
Job Introduction An exciting opportunity has arisen to join Lincolnshire Recovery Partnership, a vibrant new partnership delivering substance use treatment and recovery services across Lincolnshire from April 2024. Lincolnshire Recovery Partnership is delivered between Turning Point, Framework and Double Impact. The partnership combines Turning Point's national experience as an outstanding substance use provider together with Double Impact's specialism in lived experience and recovery and Framework's expertise supporting service users with complex issues. Our 'Recovery First' model underpins everything at Lincolnshire Recovery Partnership, with lived experience recovery fully integrated and visible throughout. Lincolnshire's residents will benefit from Lincolnshire Recovery Partnership's highly integrated and highly localised approach, supporting with multiple issues across all parts of Lincolnshire, Role Responsibility The Clinical Lead will lead the service by: Leading on all aspects of clinical governance and quality assurance, including clinical audit, clinical effectiveness and patient safety Taking a lead on service development Acting as advisor on development and implementation of policy Championing and leading research and innovation to develop new clinical guidance and service protocols Working with Turning Point colleagues nationally to optimise patient care Providing clinical supervision, appraisal (where appropriate) and training to clinical colleagues They will treat the most complex patients in the service, and will: Provide expert advice to other clinicians on diagnosis, assessment and care planning, for example on complex drug interactions, comorbid drug-related physical and mental health issues, and integration of psychosocial and medical treatment Accept referrals of people with the most severe or complex needs Provide expert oversight of provision of psychosocial support, based on comprehensive knowledge of research evidence Lead introduction of innovative interventions to improve outcomes and quality of provision Undertake complex prescribing, for example injectable opioid substitution treatments, if necessary Provide liaison drug and alcohol services in acute medical and psychiatric settings and expert advice to courts Provide expert advice to accountable officers and responsible officers The Ideal Candidate We are currently recruiting for an Addiction Psychiatrist or GP Specialist to work as a Clinical Lead in our Lincolnshire Recovery Partnership service. You'll have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from drugs and alcohol use. We are looking for an experienced specialist doctor who can take a lead on service delivery and development. As such, both clinical experience / expertise and leadership skills are paramount. The successful candidate will need to be accredited as 'specialist' in substance use treatment, and should either: 1. Be listed on the GMC's Specialist Register as a psychiatrist with an endorsement in addiction, with the supervision and CPD requirements this entails; OR 2. Have training, experience and supervision equivalent to this, as certified by the GMC through an appropriate Certificate of Eligibility for Specialist Registration (CESR); OR 3. Be listed on the GMC's GP Register (or appropriate equivalent) and have appropriate training, qualifications and experience Turning Point is committed to the ongoing professional development of all our staff and we offer regular structured supervision, a well-developed monthly CPD program and full support with appraisals and revalidations. Through joining Turning Point, you will receive a warm welcome, peer support, extensive training, regular supervision and the chance to thrive in a lively and aspirational organisation. We are looking to appoint the right candidate and can be flexible with respect to their availability - the post can be full-time, part-time or a job share. About us What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: Comprehensive learning and development opportunities so we can invest in your future - we're proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy or sell additional holidays and spread the cost An exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You'll also have access to the Blue Light Card, for even more discounts and savings! Flexible working solutions to support your work-life balance Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family Recognition awards to recognise colleagues' inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us! We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents SM - Clinical Lead.pdf Apply
About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients. About the Role The Company Tracing our roots to 1928, Wellington Management Company, LLP is one of the world's largest independent investment management firms. With around US$1 trillion in assets under management, we serve as a trusted adviser to institutional clients and financial intermediaries in over 50 countries. Our innovative investment solutions are built on the strength of proprietary, independent research and span nearly all segments of the global capital markets, including equity, fixed income, multi-asset, and alternative strategies. As a private partnership whose sole business is investment management, our long-term views and interests are aligned with those of our clients. We are committed to attracting a talented and diverse workforce, and to fostering an open, collaborative culture of inclusivity because we believe multiple perspectives lead to more informed investment and business decisions. As an Equal Opportunity Employer, we welcome people with diverse life experiences, fresh ideas, and specialized subject-matter expertise. The Position The Director of EMEA/Wealth Marketing is responsible for leading the firm's marketing efforts in EMEA and is a member of and key contributor to the global marketing leadership team and the broader Client Group. This role will report to the Global Head of Marketing, based in Boston. This individual will lead the team responsible for the development, direction, execution, and measurement of the marketing strategy in the region. They will also lead the supporting programs that position and promote the firm's reputation, brand, investment capabilities and products/funds in EMEA. You will serve as a strategic thought partner to the business and will partner closely with key stakeholders including sales/relationship management, product management, fund sponsor organizations, compliance, and investment teams. The candidate is expected to bring extensive regional knowledge and experience of working with different client types, in particular the wealth/advisory audience and investment funds/strategies across all major asset classes. Extensive experience and knowledge in working across the main marketing disciplines is also key to ensure correct fund positioning for advisers in different countries. This includes digital marketing, events, campaign management, content development, PR and market/client insights. This role requires the ability to establish strong and collaborative working relationships across functions and geographies as well as to lead, manage, and inspire marketing colleagues in London, Frankfurt, Milan and Madrid. Key responsibilities include: Inspiring leadership of EMEA marketing team including team members in different countries and direct and indirect reports Ongoing team development and mentoring to ensure that the team remain motivated and challenged Development and execution of regional marketing strategy, integrated marketing programs, campaigns that are aligned to commercial priorities and Client Group objectives Budget setting and management, ensuring that it is aligned to EMEA and firm priorities Ongoing monitoring and optimisation of marketing activity to ensure that activities are effective, efficient, and demonstrate business impact Providing regular updates and communications on marketing progress, impact, and lessons learned to key stakeholders Build strong and collaborative relationships with EMEA Client Group and product/investment teams Qualifications The ideal candidate will possess the following qualifications: Extensive marketing experience in EMEA within the asset management industry across intermediary and institutional audiences including deep knowledge of the EMEA wealth audience; insights into market trends and competitive landscape Expertise in EMEA asset management industry including regulatory and legislative landscape, knowledge of UCITS, AIFs and local fund ranges marketing rules across, and a strong understanding of financial promotions rules particularly within MiFID territories Strong investment acumen and familiarity with all asset classes Creative marketer who stays abreast of evolving practices inside and outside the industry including expertise in digital marketing and marketing technology platforms Brings a commercial mindset; quickly focuses on activities will have the greatest impact on the business in a fast-paced environment Player/coach mindset; flexible and hands-on marketing leader comfortable rolling up his/her sleeves and operating within budget and resource constraints Demonstrated track record of influencing a variety of stakeholders across all levels and parts of the business and driving innovative change with tangible business benefits Intellectually curious with an entrepreneurial mindset Proven track record of hiring, mentoring, and retaining world-class marketing talent and creating an inclusive culture Collaborative team player with strong interpersonal skills able to work effectively with global marketing function and cross-functionally Data-driven approach; strong budget management and marketing measurement skills Multiple language speaker a plus Not sure you meet 100% of our qualifications? That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds. As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law . If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at .
May 01, 2024
Full time
About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients. About the Role The Company Tracing our roots to 1928, Wellington Management Company, LLP is one of the world's largest independent investment management firms. With around US$1 trillion in assets under management, we serve as a trusted adviser to institutional clients and financial intermediaries in over 50 countries. Our innovative investment solutions are built on the strength of proprietary, independent research and span nearly all segments of the global capital markets, including equity, fixed income, multi-asset, and alternative strategies. As a private partnership whose sole business is investment management, our long-term views and interests are aligned with those of our clients. We are committed to attracting a talented and diverse workforce, and to fostering an open, collaborative culture of inclusivity because we believe multiple perspectives lead to more informed investment and business decisions. As an Equal Opportunity Employer, we welcome people with diverse life experiences, fresh ideas, and specialized subject-matter expertise. The Position The Director of EMEA/Wealth Marketing is responsible for leading the firm's marketing efforts in EMEA and is a member of and key contributor to the global marketing leadership team and the broader Client Group. This role will report to the Global Head of Marketing, based in Boston. This individual will lead the team responsible for the development, direction, execution, and measurement of the marketing strategy in the region. They will also lead the supporting programs that position and promote the firm's reputation, brand, investment capabilities and products/funds in EMEA. You will serve as a strategic thought partner to the business and will partner closely with key stakeholders including sales/relationship management, product management, fund sponsor organizations, compliance, and investment teams. The candidate is expected to bring extensive regional knowledge and experience of working with different client types, in particular the wealth/advisory audience and investment funds/strategies across all major asset classes. Extensive experience and knowledge in working across the main marketing disciplines is also key to ensure correct fund positioning for advisers in different countries. This includes digital marketing, events, campaign management, content development, PR and market/client insights. This role requires the ability to establish strong and collaborative working relationships across functions and geographies as well as to lead, manage, and inspire marketing colleagues in London, Frankfurt, Milan and Madrid. Key responsibilities include: Inspiring leadership of EMEA marketing team including team members in different countries and direct and indirect reports Ongoing team development and mentoring to ensure that the team remain motivated and challenged Development and execution of regional marketing strategy, integrated marketing programs, campaigns that are aligned to commercial priorities and Client Group objectives Budget setting and management, ensuring that it is aligned to EMEA and firm priorities Ongoing monitoring and optimisation of marketing activity to ensure that activities are effective, efficient, and demonstrate business impact Providing regular updates and communications on marketing progress, impact, and lessons learned to key stakeholders Build strong and collaborative relationships with EMEA Client Group and product/investment teams Qualifications The ideal candidate will possess the following qualifications: Extensive marketing experience in EMEA within the asset management industry across intermediary and institutional audiences including deep knowledge of the EMEA wealth audience; insights into market trends and competitive landscape Expertise in EMEA asset management industry including regulatory and legislative landscape, knowledge of UCITS, AIFs and local fund ranges marketing rules across, and a strong understanding of financial promotions rules particularly within MiFID territories Strong investment acumen and familiarity with all asset classes Creative marketer who stays abreast of evolving practices inside and outside the industry including expertise in digital marketing and marketing technology platforms Brings a commercial mindset; quickly focuses on activities will have the greatest impact on the business in a fast-paced environment Player/coach mindset; flexible and hands-on marketing leader comfortable rolling up his/her sleeves and operating within budget and resource constraints Demonstrated track record of influencing a variety of stakeholders across all levels and parts of the business and driving innovative change with tangible business benefits Intellectually curious with an entrepreneurial mindset Proven track record of hiring, mentoring, and retaining world-class marketing talent and creating an inclusive culture Collaborative team player with strong interpersonal skills able to work effectively with global marketing function and cross-functionally Data-driven approach; strong budget management and marketing measurement skills Multiple language speaker a plus Not sure you meet 100% of our qualifications? That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds. As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law . If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at .
We support agile working Click here for more information on agile working options. Agile Working Options Agile Working Options Hybrid Working Are you a crime fighter? We're in the market for an expert who knows how to keep an organisation safe from financial crime such as money laundering, sanction evasion, and bribery. You'll be the Director who ensures we embed, monitor and improve our risk controls so our Consumer businesses are protected from financial crime whilst still being innovative and forward thinking for our customers and our business growth priorities. You'll be a credible advisor to our leadership, a street-wise operator who knows the latest financial crime threats, and a leader that mobilises action through hearts and minds as well as an operational performance metric or risk score. You'll direct large scale financial crime teams focussed on risk management and operations in the 1st line of defence, and you'll be a member of the Leadership Team of the Customer Specialist Support function which is home to c.10k of our colleagues. When we think of this job we think of the saying 'not all heroes wear capes, some just hold the door'. If holding the door against financial crime motivates you, and you want to bring all your expertise, energy and enthusiasm to the largest financial services company in the UK, please read on. Responsibilities: You'll be the Nominated Senior Manager (NSM) who'll lead and develop the financial crime strategy for our Consumer Lending and Consumer Relationships businesses. This includes defining the control environment to effectively manage financial crime risks whilst enabling the business to grow. Specifically, you'll: Lead a large risk and operational team that constantly evolves and drives the right controls and risk outcomes within our business areas. Anticipate and respond to changes in the financial crime environment, and what this might mean for our business including constantly looking to improve the way we work. Lead the advancement of our 'big ticket' initiatives including an uplift in our anti-money laundering efforts, which has visibility to a senior audience. Champion improvements to how we most effectively engage with customers when investigating potential financial crime. Help and enable our Consumer businesses to grow and change whilst protecting from the harms of financial crime using your knowledge and expertise. Be accountable for our Consumer businesses following the Group's Economic Crime Policy, as well as the expectations and requirements set out by the regulator. Be accountable for ensuring the financial crime services in other parts of our Group are carried out to the same standards you set for our Consumer businesses. Help drive our advocacy for changes needed to protect the UK from the harms of financial crime. What we're looking for: Culture is critical and to us, is every bit as important as deep expertise. So we're after someone who is a good collaborator and a deep expert. That means someone who has enough drive to make a difference, enough insight to influence, and enough positive energy to bring people with them. If this sounds like you, then read on. When it comes to financial crime and risk management, you've earned your stripes. This means you'll have the technical skills to quickly understand control frameworks, assess if they are fit for purpose, and improve them. You'll have been at the forefront of leading financial crime teams and the issues faced in the UK, and with that experience you can provide credible advice to our business leaders, whilst staying fresh to the latest industry trends and threats. You'll have a proven ability to build, manage and lead an effective, high-performing risk function. One that is seen as an enabler of growth, rather than a 'no' function to be avoided. You'll inspire your team with an emphasis towards purpose, constructive challenge, continuous improvement, and collaboration. You'll be restlessly curious and externally focussed, searching out the latest technology and artificial intelligence tools that let us detect and control financial crime better than ever. You'll know the detail of the latest legal and regulatory requirements, with an ability to simplify so people are focussed on the essential and important. You can create a strategy, but also change altitude from the 30,000 feet perspective right down to the systems and processes that need to work for strategy to lead to action. You'll be clear that we're here to make money, but in the right way. This means striking a balance between the bank's interests, and those of our customers and the society we serve. You'll always bring humanity to your decision making and have a strong ethical compass. This means we do the right thing by the people of Britain and NI and go home knowing we made decisions we'd be happy to explain to our loved ones, and the person we see in the mirror. At Lloyds Banking Group, purpose matters and we hope it matters for you too. Every day we get up to help the people of Britain charge forward by delivering solutions which enable prosperity, opportunity and sustainable growth. In short we are driven to make finance a force for good. If this job, who we are, and what we're looking for chimes with you, we'd love to hear from you! By joining our Talent Community your profile will be visible to our recruitment teams, who are constantly looking to match outstanding talent with our current and future opportunities. Just complete the short form and we'll be able to keep you up to date. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
May 01, 2024
Full time
We support agile working Click here for more information on agile working options. Agile Working Options Agile Working Options Hybrid Working Are you a crime fighter? We're in the market for an expert who knows how to keep an organisation safe from financial crime such as money laundering, sanction evasion, and bribery. You'll be the Director who ensures we embed, monitor and improve our risk controls so our Consumer businesses are protected from financial crime whilst still being innovative and forward thinking for our customers and our business growth priorities. You'll be a credible advisor to our leadership, a street-wise operator who knows the latest financial crime threats, and a leader that mobilises action through hearts and minds as well as an operational performance metric or risk score. You'll direct large scale financial crime teams focussed on risk management and operations in the 1st line of defence, and you'll be a member of the Leadership Team of the Customer Specialist Support function which is home to c.10k of our colleagues. When we think of this job we think of the saying 'not all heroes wear capes, some just hold the door'. If holding the door against financial crime motivates you, and you want to bring all your expertise, energy and enthusiasm to the largest financial services company in the UK, please read on. Responsibilities: You'll be the Nominated Senior Manager (NSM) who'll lead and develop the financial crime strategy for our Consumer Lending and Consumer Relationships businesses. This includes defining the control environment to effectively manage financial crime risks whilst enabling the business to grow. Specifically, you'll: Lead a large risk and operational team that constantly evolves and drives the right controls and risk outcomes within our business areas. Anticipate and respond to changes in the financial crime environment, and what this might mean for our business including constantly looking to improve the way we work. Lead the advancement of our 'big ticket' initiatives including an uplift in our anti-money laundering efforts, which has visibility to a senior audience. Champion improvements to how we most effectively engage with customers when investigating potential financial crime. Help and enable our Consumer businesses to grow and change whilst protecting from the harms of financial crime using your knowledge and expertise. Be accountable for our Consumer businesses following the Group's Economic Crime Policy, as well as the expectations and requirements set out by the regulator. Be accountable for ensuring the financial crime services in other parts of our Group are carried out to the same standards you set for our Consumer businesses. Help drive our advocacy for changes needed to protect the UK from the harms of financial crime. What we're looking for: Culture is critical and to us, is every bit as important as deep expertise. So we're after someone who is a good collaborator and a deep expert. That means someone who has enough drive to make a difference, enough insight to influence, and enough positive energy to bring people with them. If this sounds like you, then read on. When it comes to financial crime and risk management, you've earned your stripes. This means you'll have the technical skills to quickly understand control frameworks, assess if they are fit for purpose, and improve them. You'll have been at the forefront of leading financial crime teams and the issues faced in the UK, and with that experience you can provide credible advice to our business leaders, whilst staying fresh to the latest industry trends and threats. You'll have a proven ability to build, manage and lead an effective, high-performing risk function. One that is seen as an enabler of growth, rather than a 'no' function to be avoided. You'll inspire your team with an emphasis towards purpose, constructive challenge, continuous improvement, and collaboration. You'll be restlessly curious and externally focussed, searching out the latest technology and artificial intelligence tools that let us detect and control financial crime better than ever. You'll know the detail of the latest legal and regulatory requirements, with an ability to simplify so people are focussed on the essential and important. You can create a strategy, but also change altitude from the 30,000 feet perspective right down to the systems and processes that need to work for strategy to lead to action. You'll be clear that we're here to make money, but in the right way. This means striking a balance between the bank's interests, and those of our customers and the society we serve. You'll always bring humanity to your decision making and have a strong ethical compass. This means we do the right thing by the people of Britain and NI and go home knowing we made decisions we'd be happy to explain to our loved ones, and the person we see in the mirror. At Lloyds Banking Group, purpose matters and we hope it matters for you too. Every day we get up to help the people of Britain charge forward by delivering solutions which enable prosperity, opportunity and sustainable growth. In short we are driven to make finance a force for good. If this job, who we are, and what we're looking for chimes with you, we'd love to hear from you! By joining our Talent Community your profile will be visible to our recruitment teams, who are constantly looking to match outstanding talent with our current and future opportunities. Just complete the short form and we'll be able to keep you up to date. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand the customer service need(s) and deliver the appropriate resources to execute the request expertly to deliver an experience for the customers that drives dedication by controlling the end to end repair process. Continuously maintain a clear, open and consistent communication with the customer throughout the service repair processes that delivers the lowest cost of ownership driving customer dedication and service growth. Dedicatedly keeps the customer informed throughout the process. Planning and supply resources to ensure fulfilment of the customer's service needs utilising capacity and capability planning. Leading the end to end repair process from identifying the customer service need to accurately closing the work order and customer invoice. Ensuring adherence to service process and procedures to ensure consistent extraordinary customer service delivery. Takes the lead to ensure the health and safety of customers and service employees is the highest priority. Providing cover to ensure effective delivery of service to meet our customers' needs and business needs. Creation of Service quotes up to £3,000 identified when carrying out service work such as PM or repair work, or service inspection or when advised by Finsight advisor. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying regular 1-2-1 in line with the dealership policy. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Uses customer feedback and key service metrics to continually improve the experience and deliver the desired business performance. Using data identified, can use the information to drive continuous improvements in customer experience and performance. As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. The additional benefits attached to this role include a generous reward scheme, 25 days holiday, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Specific Skills A strong sense of care for our customers ensuring they receive the best experience from Finning Good organizer Good communicator Champions for Safety Lives and promotes the Finning Values Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Accountability Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction. Fully accountable for correct allocation of cost and recovery of expense and working towards first time fix. Communicate to the customer throughout the entire service delivery process Education and Experience Foundational Engineering understanding and qualification Ideally, Advanced level of engineering aptitude Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 01, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand the customer service need(s) and deliver the appropriate resources to execute the request expertly to deliver an experience for the customers that drives dedication by controlling the end to end repair process. Continuously maintain a clear, open and consistent communication with the customer throughout the service repair processes that delivers the lowest cost of ownership driving customer dedication and service growth. Dedicatedly keeps the customer informed throughout the process. Planning and supply resources to ensure fulfilment of the customer's service needs utilising capacity and capability planning. Leading the end to end repair process from identifying the customer service need to accurately closing the work order and customer invoice. Ensuring adherence to service process and procedures to ensure consistent extraordinary customer service delivery. Takes the lead to ensure the health and safety of customers and service employees is the highest priority. Providing cover to ensure effective delivery of service to meet our customers' needs and business needs. Creation of Service quotes up to £3,000 identified when carrying out service work such as PM or repair work, or service inspection or when advised by Finsight advisor. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying regular 1-2-1 in line with the dealership policy. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Uses customer feedback and key service metrics to continually improve the experience and deliver the desired business performance. Using data identified, can use the information to drive continuous improvements in customer experience and performance. As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. The additional benefits attached to this role include a generous reward scheme, 25 days holiday, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Specific Skills A strong sense of care for our customers ensuring they receive the best experience from Finning Good organizer Good communicator Champions for Safety Lives and promotes the Finning Values Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Accountability Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction. Fully accountable for correct allocation of cost and recovery of expense and working towards first time fix. Communicate to the customer throughout the entire service delivery process Education and Experience Foundational Engineering understanding and qualification Ideally, Advanced level of engineering aptitude Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates. Alliance Automotive Group are proud to be the home of the NAPA Racing UK British Touring car team. We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to: Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time. To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills. In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advise from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts
May 01, 2024
Full time
Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates. Alliance Automotive Group are proud to be the home of the NAPA Racing UK British Touring car team. We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to: Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time. To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills. In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advise from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts
Alliance Automotive Group UK
Stroud, Gloucestershire
Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates. Alliance Automotive Group are proud to be the home of the NAPA Racing UK British Touring car team. We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to: Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time. To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills. In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advise from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts
May 01, 2024
Full time
Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates. Alliance Automotive Group are proud to be the home of the NAPA Racing UK British Touring car team. We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to: Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time. To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills. In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advise from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts
Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates. Alliance Automotive Group are proud to be the home of the NAPA Racing UK British Touring car team. We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to: Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time. To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills. In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advise from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts
May 01, 2024
Full time
Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates. Alliance Automotive Group are proud to be the home of the NAPA Racing UK British Touring car team. We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to: Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time. To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills. In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advise from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts