Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about. We're seeking a future team member for the role of Compliance & Control - Senior Vice President to join our Pershing Compliance team. This role is located in Manchester - hybrid. The role reports to the Deputy Head of Compliance, Pershing EMEA with responsibility for supporting the Regulatory Change and Compliance Advisory function within Pershing EMEA (Pershing EMEA includes Pershing legal entities based in Dublin and Jersey, Channel Islands alongside Pershing Securities Ltd). The Compliance team are responsible for the establishing the policies, protocols, methodologies, and standards in line with the compliance strategy for Pershing EMEA. Responsibilities: Managing a team responsible for assisting the business units to bring them into compliance with complex regulatory and policy requirements. In partnership with business unit managers, responds to and develops compliance reporting. Based on assessments of controls, works with business units to implement improvements including the completion of appropriate documentation when control changes are made. Provides guidance and advice to a team of professional staff within a region/jurisdiction responsible for assessing the effectiveness of complex controls that help ensure ongoing compliance with key laws, regulations and policies affecting regional/jurisdictional BNY Mellon businesses. Contributes to the development of projects and programs to improve compliance and enhance the control environment. May provide guidance to more junior professionals to improve their understanding of compliance, control, and documentation policies. Contributes to efforts to develop a strong compliance culture and increase organizational awareness of compliance roles and responsibilities within the assigned region/ jurisdiction. Providing advice on regulatory and compliance issues arising, and applying the rules to business and operational models, including SMCR, CASS and MIFIR. Responding to queries from business units, service providers and clients, and provide compliance advice as appropriate in the circumstances. Participating in projects including identifying, handling, and resolving compliance issues relating to business development. Overseeing the implementation of the Horizon Scanning process to provide traceability of Pershing's implementation of regulatory change for UK, Ireland and Jersey, Channel Islands, and future regulatory projects. Liaison with Project Management Office to identify specific regulatory change items that may require project resource and to track status and progress of those regulatory projects. Prepares comprehensive Management Information pertaining to the Pershing Compliance Environment, for review by the Deputy Head of Compliance. Prepares and deliver training to business areas on regulatory requirements. Contributes to maintenance of Compliance policies and procedures to ensure they remain up to date and fit for purpose. Requirements: Financial Services, Compliance, Risk or Audit background Knowledge and experience in interpretation analysing and presenting on laws, regulations and rules issued by regulators. Proven ability to work in and build valuable relationships in a multi-jurisdiction group structure and experience of representing Compliance, Risk or Audit in an international group structure. Articulate and able to represent Compliance to senior business personnel and external stakeholders with confidence. At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company CDP's Climate Change 'A List' Forbes Blockchain 50 Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:
May 01, 2024
Full time
Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about. We're seeking a future team member for the role of Compliance & Control - Senior Vice President to join our Pershing Compliance team. This role is located in Manchester - hybrid. The role reports to the Deputy Head of Compliance, Pershing EMEA with responsibility for supporting the Regulatory Change and Compliance Advisory function within Pershing EMEA (Pershing EMEA includes Pershing legal entities based in Dublin and Jersey, Channel Islands alongside Pershing Securities Ltd). The Compliance team are responsible for the establishing the policies, protocols, methodologies, and standards in line with the compliance strategy for Pershing EMEA. Responsibilities: Managing a team responsible for assisting the business units to bring them into compliance with complex regulatory and policy requirements. In partnership with business unit managers, responds to and develops compliance reporting. Based on assessments of controls, works with business units to implement improvements including the completion of appropriate documentation when control changes are made. Provides guidance and advice to a team of professional staff within a region/jurisdiction responsible for assessing the effectiveness of complex controls that help ensure ongoing compliance with key laws, regulations and policies affecting regional/jurisdictional BNY Mellon businesses. Contributes to the development of projects and programs to improve compliance and enhance the control environment. May provide guidance to more junior professionals to improve their understanding of compliance, control, and documentation policies. Contributes to efforts to develop a strong compliance culture and increase organizational awareness of compliance roles and responsibilities within the assigned region/ jurisdiction. Providing advice on regulatory and compliance issues arising, and applying the rules to business and operational models, including SMCR, CASS and MIFIR. Responding to queries from business units, service providers and clients, and provide compliance advice as appropriate in the circumstances. Participating in projects including identifying, handling, and resolving compliance issues relating to business development. Overseeing the implementation of the Horizon Scanning process to provide traceability of Pershing's implementation of regulatory change for UK, Ireland and Jersey, Channel Islands, and future regulatory projects. Liaison with Project Management Office to identify specific regulatory change items that may require project resource and to track status and progress of those regulatory projects. Prepares comprehensive Management Information pertaining to the Pershing Compliance Environment, for review by the Deputy Head of Compliance. Prepares and deliver training to business areas on regulatory requirements. Contributes to maintenance of Compliance policies and procedures to ensure they remain up to date and fit for purpose. Requirements: Financial Services, Compliance, Risk or Audit background Knowledge and experience in interpretation analysing and presenting on laws, regulations and rules issued by regulators. Proven ability to work in and build valuable relationships in a multi-jurisdiction group structure and experience of representing Compliance, Risk or Audit in an international group structure. Articulate and able to represent Compliance to senior business personnel and external stakeholders with confidence. At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company CDP's Climate Change 'A List' Forbes Blockchain 50 Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:
We are looking for an experienced Key Account Manager to join our manufacturing client in Poole. This company can boast a friendly and close-knit team with a great dynamic, they are looking for someone to add value and build their customer base, the position offers lots of variety as you'll be looking after a wide range of market sectors. The main purpose of the Key Account Manager will be to build and develop relationships with your given customers in order to maintain the highest levels of customer satisfaction. You will be the main contact for around 20 customers ranging from small to large, delivering excellent service is paramount to this role. This position is office based working Monday to Friday 7:30am - 4pm with an early finish at 1:30pm on Friday You must be able to commute to the office Monday to Friday. Benefits for the successful Key Account Manager: Free parking & modern new offices Early finish on a Friday Holiday bookable by the hour Voucher incentive raffles Birthday voucher The duties of the successful Key Account Manager will involve: Project management Managing customer accounts throughout entire productions process form start to finish Upselling Produce labour costings and quotations Accurately loading sales orders into the system Hosting customer meetings on and off site Conducting contract reviews with other internal departments Talking to your customers about other potential business Provide information and support regarding our services Keeping accurate records of actions and correspondence Requirements to be considered for this Key Account Manager role: Previous experience within the manufacturing industry essential Previous experience within customer service or sales essential as well as key account management Strong IT and communication skills are essential Process driven Inquisitive nature, desire to understand full processes and learn how products are made. Ability to manage situations with customer using diplomacy and tact Confident speaking with customers on the phone This position is permanent and has the opportunity for training and progression, salary is up to 27-30k DOE and can offer an immediate start. If you are an organized and forward thinking person looking for the next step in your career please apply now and Yasmin will discuss in more detail.
May 01, 2024
Full time
We are looking for an experienced Key Account Manager to join our manufacturing client in Poole. This company can boast a friendly and close-knit team with a great dynamic, they are looking for someone to add value and build their customer base, the position offers lots of variety as you'll be looking after a wide range of market sectors. The main purpose of the Key Account Manager will be to build and develop relationships with your given customers in order to maintain the highest levels of customer satisfaction. You will be the main contact for around 20 customers ranging from small to large, delivering excellent service is paramount to this role. This position is office based working Monday to Friday 7:30am - 4pm with an early finish at 1:30pm on Friday You must be able to commute to the office Monday to Friday. Benefits for the successful Key Account Manager: Free parking & modern new offices Early finish on a Friday Holiday bookable by the hour Voucher incentive raffles Birthday voucher The duties of the successful Key Account Manager will involve: Project management Managing customer accounts throughout entire productions process form start to finish Upselling Produce labour costings and quotations Accurately loading sales orders into the system Hosting customer meetings on and off site Conducting contract reviews with other internal departments Talking to your customers about other potential business Provide information and support regarding our services Keeping accurate records of actions and correspondence Requirements to be considered for this Key Account Manager role: Previous experience within the manufacturing industry essential Previous experience within customer service or sales essential as well as key account management Strong IT and communication skills are essential Process driven Inquisitive nature, desire to understand full processes and learn how products are made. Ability to manage situations with customer using diplomacy and tact Confident speaking with customers on the phone This position is permanent and has the opportunity for training and progression, salary is up to 27-30k DOE and can offer an immediate start. If you are an organized and forward thinking person looking for the next step in your career please apply now and Yasmin will discuss in more detail.
We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives. What you'll be doing We are looking for a Multi Skilled Operative on a 1 year FTC to carry out and complete multi-skilled bricklaying, plastering and tiling responsive repairs, empty homes works, kitchen/bathroom modernisations, planned renewals and other associated works to achieve the team plan in occupied or empty properties owned or managed by CHP in all Districts, performing to, or exceeding required standards. Carry out multi-skilled bricklaying, plastering and tiling responsive repairs and groundworks, planned renewals and other associated work in properties owned or managed by CHP in all Districts to a high standard of workmanship which meets current legislation and ensures that key performance indicators (KPIs) such as customer satisfaction, empty homes / planned works priorities and turnaround times are achieved, works orders are closed down within agreed timescales and works completed within agreed budgets. Responsible for collaborating with the Planning and Logistics team to efficiently book or procure materials, plant, stock, tools and equipment required, ensuring timely delivery or collection as appropriate, as well as safe custodianship of all items. Use a PDA and mobile software to receive and record works, ensuring that all system administration is accurate, up to date, accessible and comprehensive, in line with CHP procedures, data legislation and regulations. Have a flexible approach to work, working flexibly across all teams as required, and be willing to take on new areas of work with the appropriate training in order to ensure an efficient and financially viable service is delivered. Provide excellent service to CHP's customers to ensure a high level of customer satisfaction, using your knowledge of relevant policies, procedures and services provided by CHP to give appropriate advice to customers. Requirements What we're looking for Experience within a building maintenance environment or relevant apprenticeship served. Ability to analyse building maintenance problems and deliver solutions relevant to primary trade or at least one additional secondary trade area. Track record of ensuring that work gets done correctly on time, first time. Basic IT skills and prior use or understanding of mobile PDA devices. Customer focused with professional attitude and understanding of working with a vulnerable client group. Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis. Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we're always open to new ideas or ways of working. Benefits The salary for this post will be £39,975 Per Annum pro rata Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme CHParticipate volunteering programme Competitive pension scheme 25 days annual leave per annum pro rata, plus bank holidays and 3 extra days between Christmas and New Year. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP. We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.
May 01, 2024
Full time
We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives. What you'll be doing We are looking for a Multi Skilled Operative on a 1 year FTC to carry out and complete multi-skilled bricklaying, plastering and tiling responsive repairs, empty homes works, kitchen/bathroom modernisations, planned renewals and other associated works to achieve the team plan in occupied or empty properties owned or managed by CHP in all Districts, performing to, or exceeding required standards. Carry out multi-skilled bricklaying, plastering and tiling responsive repairs and groundworks, planned renewals and other associated work in properties owned or managed by CHP in all Districts to a high standard of workmanship which meets current legislation and ensures that key performance indicators (KPIs) such as customer satisfaction, empty homes / planned works priorities and turnaround times are achieved, works orders are closed down within agreed timescales and works completed within agreed budgets. Responsible for collaborating with the Planning and Logistics team to efficiently book or procure materials, plant, stock, tools and equipment required, ensuring timely delivery or collection as appropriate, as well as safe custodianship of all items. Use a PDA and mobile software to receive and record works, ensuring that all system administration is accurate, up to date, accessible and comprehensive, in line with CHP procedures, data legislation and regulations. Have a flexible approach to work, working flexibly across all teams as required, and be willing to take on new areas of work with the appropriate training in order to ensure an efficient and financially viable service is delivered. Provide excellent service to CHP's customers to ensure a high level of customer satisfaction, using your knowledge of relevant policies, procedures and services provided by CHP to give appropriate advice to customers. Requirements What we're looking for Experience within a building maintenance environment or relevant apprenticeship served. Ability to analyse building maintenance problems and deliver solutions relevant to primary trade or at least one additional secondary trade area. Track record of ensuring that work gets done correctly on time, first time. Basic IT skills and prior use or understanding of mobile PDA devices. Customer focused with professional attitude and understanding of working with a vulnerable client group. Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis. Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we're always open to new ideas or ways of working. Benefits The salary for this post will be £39,975 Per Annum pro rata Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme CHParticipate volunteering programme Competitive pension scheme 25 days annual leave per annum pro rata, plus bank holidays and 3 extra days between Christmas and New Year. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP. We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.
Company Description For nearly 200 years we have provided financial services to customers across the UK, and now the US. As one of Europe's largest insurance and asset management groups, with over £1 trillion in assets, we are experts in safeguarding people's financial futures. Our ambitions are underpinned by five strong businesses, each of which is innovating and expanding globally, adding new products and solutions to their strategic goals. We aim to be leaders in four key areas: retirement, investment management, capital investment and insurance. Our businesses work together to deliver on our purpose and to drive synergies across the Group. Job Description Closing date for applications: 10/05/2024 Recruiter: We are dedicated to providing the highest level of service to our customers and clients. Are you passionate about helping others? Are you seeking a role where you can utilise your administration and customer service skills? If so, come and join us! We're recruiting for Customer Service Administrators to join our Pensions and Retirements team with a starting salary of £22,000 - £24000 (depending on experience) plus bonus . This is a hybrid role where you'll work 3 days from home and 2 days in our Cardiff office, Monday-Friday 9-5. Internally, this role maybe called something different, depending on which team you join. We'll work with you on which department compliments your personality and strengths best. Our teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales. We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get: You'll have the opportunity to participate in our annual, performance-related bonus plan (discretionary). 25 days holiday, plus bank holidays, 26 days after 2 years' service. You can also buy and sell holiday. Generous pension contribution Life assurance x8 of base salary Private medical insurance Recommend L&G as a great place to work and earn money if someone you know joins us. A variety of company share schemes, discounts at a huge range of high street stores and on our own products. In 2023 we opened our new Cardiff office, Calon, and put our people at the heart of the incredible £1 billion investment L&G has made in the city. Designed for sustainability, wellbeing and connection, Calon is the perfect place to be if you want to combine an incredible workplace experience with working for a purpose-driven company! What you'll be doing The tasks are varied, meaning you'll be talking to colleagues and customers regularly. It's important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers on the phone too. Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood. Maintaining scheme data, administering, and updating individual customer and client records. Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently. For our most vulnerable customers, you'll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General. Qualifications The skills below are important to us. Rest be assured, we will show you the L&G way. You'll be in induction for a couple of weeks so, you'll have the tools you need before you start helping our customers and clients. People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful. Strong communication and administration skills and passion to support customers, whatever their personal circumstances. Confidence in using a desktop or laptop and experienced in using MS Office. Additional Information Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
May 01, 2024
Full time
Company Description For nearly 200 years we have provided financial services to customers across the UK, and now the US. As one of Europe's largest insurance and asset management groups, with over £1 trillion in assets, we are experts in safeguarding people's financial futures. Our ambitions are underpinned by five strong businesses, each of which is innovating and expanding globally, adding new products and solutions to their strategic goals. We aim to be leaders in four key areas: retirement, investment management, capital investment and insurance. Our businesses work together to deliver on our purpose and to drive synergies across the Group. Job Description Closing date for applications: 10/05/2024 Recruiter: We are dedicated to providing the highest level of service to our customers and clients. Are you passionate about helping others? Are you seeking a role where you can utilise your administration and customer service skills? If so, come and join us! We're recruiting for Customer Service Administrators to join our Pensions and Retirements team with a starting salary of £22,000 - £24000 (depending on experience) plus bonus . This is a hybrid role where you'll work 3 days from home and 2 days in our Cardiff office, Monday-Friday 9-5. Internally, this role maybe called something different, depending on which team you join. We'll work with you on which department compliments your personality and strengths best. Our teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales. We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get: You'll have the opportunity to participate in our annual, performance-related bonus plan (discretionary). 25 days holiday, plus bank holidays, 26 days after 2 years' service. You can also buy and sell holiday. Generous pension contribution Life assurance x8 of base salary Private medical insurance Recommend L&G as a great place to work and earn money if someone you know joins us. A variety of company share schemes, discounts at a huge range of high street stores and on our own products. In 2023 we opened our new Cardiff office, Calon, and put our people at the heart of the incredible £1 billion investment L&G has made in the city. Designed for sustainability, wellbeing and connection, Calon is the perfect place to be if you want to combine an incredible workplace experience with working for a purpose-driven company! What you'll be doing The tasks are varied, meaning you'll be talking to colleagues and customers regularly. It's important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers on the phone too. Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood. Maintaining scheme data, administering, and updating individual customer and client records. Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently. For our most vulnerable customers, you'll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General. Qualifications The skills below are important to us. Rest be assured, we will show you the L&G way. You'll be in induction for a couple of weeks so, you'll have the tools you need before you start helping our customers and clients. People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful. Strong communication and administration skills and passion to support customers, whatever their personal circumstances. Confidence in using a desktop or laptop and experienced in using MS Office. Additional Information Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
Job Description We are looking for Lettings Manager for our Notting Hill office.Our employees are meticulous, highly professional and well-trained, with a thorough understanding of the property market in their local area. We have a track record of success in marketing at a national and international level, with over half of our business coming through referral and recommendation. Trusted for Generations, we have specialised in lettings residential property in London and South of England for 150 years. About the role: Reporting to the Senior Lettings Manager in the branch Identifying business opportunities and create self-generated appointments. Participating in exceeding branch target on property appraisals, instructions, lets and other KPIs in line with branch business plan. Conducting quality Market Appraisals and win instructions in line with the company standard conversion rate. Arranging, organising and conducting viewings and letting properties. Managing and maintaining an accurate applicant database. Maintaining regular contact with Landlords and applicants and noting all correspondence and communications. Facilitating a let through to move in. Assisting with business generation. Various ad-hoc administration office duties. Maintaining goodwill, establishing trust and building long lasting relationships with clients. Working collaboratively across all departments and referring business where necessary. Skills and experience: Excellent organisational and prioritisation skills Excellent written and oral communication skills A professional, positive, ambitious and enthusiastic approach A strong customer focus Desire to meet and exceed targets Self-motivation with a can do attitude - High accuracy and attention to detail Ability to work on your own as well as in a team Intermediate MS Word, Excel, & Outlook skills Arithmetic and English competence Full UK driving licence Why join us? When you join the John D Wood & Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training.In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as: Generous holiday allowance starting at 23 days increasing to 30 (length of service depending) The opportunity to work for one of Englands' oldest estate agencies known for delivering excellent customer service. Team recognition and awards Our very popular internal social committee connecting colleagues through sport and other social fun events. You will also be entitled to our award winning Perks at Work discount scheme offering staff along with their family & friends excellent discounted property services JDW00206
May 01, 2024
Full time
Job Description We are looking for Lettings Manager for our Notting Hill office.Our employees are meticulous, highly professional and well-trained, with a thorough understanding of the property market in their local area. We have a track record of success in marketing at a national and international level, with over half of our business coming through referral and recommendation. Trusted for Generations, we have specialised in lettings residential property in London and South of England for 150 years. About the role: Reporting to the Senior Lettings Manager in the branch Identifying business opportunities and create self-generated appointments. Participating in exceeding branch target on property appraisals, instructions, lets and other KPIs in line with branch business plan. Conducting quality Market Appraisals and win instructions in line with the company standard conversion rate. Arranging, organising and conducting viewings and letting properties. Managing and maintaining an accurate applicant database. Maintaining regular contact with Landlords and applicants and noting all correspondence and communications. Facilitating a let through to move in. Assisting with business generation. Various ad-hoc administration office duties. Maintaining goodwill, establishing trust and building long lasting relationships with clients. Working collaboratively across all departments and referring business where necessary. Skills and experience: Excellent organisational and prioritisation skills Excellent written and oral communication skills A professional, positive, ambitious and enthusiastic approach A strong customer focus Desire to meet and exceed targets Self-motivation with a can do attitude - High accuracy and attention to detail Ability to work on your own as well as in a team Intermediate MS Word, Excel, & Outlook skills Arithmetic and English competence Full UK driving licence Why join us? When you join the John D Wood & Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training.In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as: Generous holiday allowance starting at 23 days increasing to 30 (length of service depending) The opportunity to work for one of Englands' oldest estate agencies known for delivering excellent customer service. Team recognition and awards Our very popular internal social committee connecting colleagues through sport and other social fun events. You will also be entitled to our award winning Perks at Work discount scheme offering staff along with their family & friends excellent discounted property services JDW00206
One of our local authority clients are currently recruiting for an Admin Support Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will provide effective and efficient administrative and technical support within the Environment Services. Duties and Responsibilities To reconcile agency timesheets. To produce agency reports via our Time and Attendance system. To extend agency staff placements. To send out reports to managers and external staff. To control and respond to queries and correspondence, ensuring Council deadlines are met. Be the focal point for all customer and internal enquiries to achieve a consistent approach across the service. To provide the administration requirements of the service area. To provide data inputting and keep/maintain records within timescales. To process invoices and refunds on behalf of the finance team. To undertake other duties commensurate to the grade of the post. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
May 01, 2024
Seasonal
One of our local authority clients are currently recruiting for an Admin Support Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will provide effective and efficient administrative and technical support within the Environment Services. Duties and Responsibilities To reconcile agency timesheets. To produce agency reports via our Time and Attendance system. To extend agency staff placements. To send out reports to managers and external staff. To control and respond to queries and correspondence, ensuring Council deadlines are met. Be the focal point for all customer and internal enquiries to achieve a consistent approach across the service. To provide the administration requirements of the service area. To provide data inputting and keep/maintain records within timescales. To process invoices and refunds on behalf of the finance team. To undertake other duties commensurate to the grade of the post. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
Personal Lines Insurance Adviser Location: Street Salary: Negotiable We are currently looking for a Personal Lines Insurance Adviser to join the successful and experienced team based out of the Street office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Meet and deliver against agreed Renewal Retention or New Business Targets , contributing towards the teams overall targets & KPI's Ensure you carry out thorough pre renewal reviews and with your clients annually. Conduct a full market review for your client and offer the most suitable policy and product. Invite all Personal Lines polices within good time, in line with our Higos operational guidance of 21 days prior to the renewal date. Ensure polices are renewed, on or before the renewal date. Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to. Manage and prioritise your Tasks are kept up to date and not overdue Identify and discuss with your clients cross sell opportunities Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year-end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time. Adherence to our Training & Competency scheme and pass audits. Keep Up to date with Continuous Professional Development Plan (CPD) As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Customer Service & Administration Willing to undrgo training if required Ability to take responsibility for own performance Strong verbal and written communication skills
May 01, 2024
Full time
Personal Lines Insurance Adviser Location: Street Salary: Negotiable We are currently looking for a Personal Lines Insurance Adviser to join the successful and experienced team based out of the Street office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Meet and deliver against agreed Renewal Retention or New Business Targets , contributing towards the teams overall targets & KPI's Ensure you carry out thorough pre renewal reviews and with your clients annually. Conduct a full market review for your client and offer the most suitable policy and product. Invite all Personal Lines polices within good time, in line with our Higos operational guidance of 21 days prior to the renewal date. Ensure polices are renewed, on or before the renewal date. Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to. Manage and prioritise your Tasks are kept up to date and not overdue Identify and discuss with your clients cross sell opportunities Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year-end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time. Adherence to our Training & Competency scheme and pass audits. Keep Up to date with Continuous Professional Development Plan (CPD) As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Customer Service & Administration Willing to undrgo training if required Ability to take responsibility for own performance Strong verbal and written communication skills
About the Role: Sales Business Manager Summary: The Business Manager holds the responsibility of overseeing the daily operations of the Sales department, encompassing budget management, forecasting, and performance analysis and workflow enhancement. An ideal candidate will be highly organised and detail-oriented, possessing a comprehensive understanding of business principles and exhibiting a track record of success in a fast-paced environment. Responsibilities: Develop and maintain accurate sales forecasts Develop and maintain sales booking reporting Analyse sales performance, identifying trends and growth opportunities Analyse client feedback and establish feedback loop for product and business teams Curate agenda for sales and leadership team meetings Formulate and implement initiative strategies to achieve established targets Work with the Sales team and Customer Success teams, helping to secure the necessary resources and support to facilitate their success Cultivate and maintain relationships with stakeholders and business partners Represent the Sales department at company-wide meetings and events Manage the Sales department budget, ensuring all expenses adhere to budgetary constraints Perform additional duties as assigned Qualifications: Exceptional organisational and time management abilities Strong communication and interpersonal skills Bachelor's degree in business administration or an equivalent field Knowledge of OTC derivative workflows Minimum of five years' experience in a business management role Extensive understanding of financial markets principles and practices Demonstrated success in a fast-paced environment Proficiency in Google Workspace desirable About OSTTRA Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at . What's In It For You? Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: The EEO is the Law Poster " describes discrimination protections under federal law. - 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group) Job ID: 301084 Posted On: 2024-04-30 Location: London, United Kingdom
May 01, 2024
Full time
About the Role: Sales Business Manager Summary: The Business Manager holds the responsibility of overseeing the daily operations of the Sales department, encompassing budget management, forecasting, and performance analysis and workflow enhancement. An ideal candidate will be highly organised and detail-oriented, possessing a comprehensive understanding of business principles and exhibiting a track record of success in a fast-paced environment. Responsibilities: Develop and maintain accurate sales forecasts Develop and maintain sales booking reporting Analyse sales performance, identifying trends and growth opportunities Analyse client feedback and establish feedback loop for product and business teams Curate agenda for sales and leadership team meetings Formulate and implement initiative strategies to achieve established targets Work with the Sales team and Customer Success teams, helping to secure the necessary resources and support to facilitate their success Cultivate and maintain relationships with stakeholders and business partners Represent the Sales department at company-wide meetings and events Manage the Sales department budget, ensuring all expenses adhere to budgetary constraints Perform additional duties as assigned Qualifications: Exceptional organisational and time management abilities Strong communication and interpersonal skills Bachelor's degree in business administration or an equivalent field Knowledge of OTC derivative workflows Minimum of five years' experience in a business management role Extensive understanding of financial markets principles and practices Demonstrated success in a fast-paced environment Proficiency in Google Workspace desirable About OSTTRA Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at . What's In It For You? Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: The EEO is the Law Poster " describes discrimination protections under federal law. - 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group) Job ID: 301084 Posted On: 2024-04-30 Location: London, United Kingdom
So, what will I be doing? As the Quality Auditor for the site Laboratories you will be responsible for supporting the Laboratory Manager and Quality Technologist (Labs) with ensuring Lab Accreditation is maintained. This role will also support the service the Laboratory provides to internal stakeholders. The salary for this role increase to £30,794 P/a on the 1st June. Your responsibilities: Accurate and diligent in all tasks Takes the necessary actions to complete assigned tasks and evaluates processes against QMS requirements Review current processes and procedures, pro-actively highlighting areas where they require improvements or updates Supporting Quality Technologist (Labs) in their absence. This will include weekly KPI's and day to day running of the Laboratories Undertake internal audits to ensure site compliance with the BRC standards, company standards and customer requirements. Update weekly Laboratory reports, raising discrepancies to Laboratory Manager where required. Supporting the participation of external proficiency and competency for Laboratory Technicians by providing clear instruction and encouragement. Supporting the administration duties required for completing Laboratory KPI's Assisting Technical Team members with customer product traceability process and any other tasks required. Sending daily, weekly, monthly product samples to external laboratories for analysis based on existing schedules. Assisting with ad hoc requests for external analysis by Technical or other departments. Assisting in the monitoring, issuing and control of all display documents on site. Supporting in the issuing of amendment training to all departments when required. Control and maintenance of Technical Purchase Order system and account overview. Control of Laboratory equipment servicing/calibration records. Providing guidance and coordinating daily and weekly calibrations across the Laboratory teams. Support with validation of new test methods and equipment Environmental Swabbing Supporting Laboratory Technicians with day to day challenges Sounds interesting, what do I need? Essential Formal qualification or demonstrable experience HACCP level 3 Food safety level 3 Even better if you possess Food degree Internal audit qualification Good coaching skills Why should I join the family? We're independent, British and proud to be making the highest quality yogurts, desserts and ice cream under the Yeo Valley brand and for many of the UK's major retailers. Operating from four dairies and two logistics centres in Somerset and Devon, we employ over 1700 staff and produce more than 25% of the UK's packaged yogurt. We're sure you don't need convincing, but there's a whole host of benefits that we offer including: competitive holiday allowance non-contributory pension scheme life cover healthcare cash back plan cycle to work scheme subsidized Yeo Valley products and services preferential rates with our partners annual bonus (as part of the Employee Benefit Trust, based on company performance for the year) learning and development opportunities; we're committed to ensuring all of our employees have the chance to grow Our closing dates are a guide for when the application window should close, although we may close the advert sooner if we can. So, we recommend you get your application in straight away - and don't miss the opportunity to join us! Unfortunately, we're not able to provide employment sponsorship to candidates at this moment in time. Please note that Yeo Valley do not accept speculative agency applications; we will only accept applications from preferred suppliers that have been submitted to us via our recruitment portal at the point of instruction .
May 01, 2024
Full time
So, what will I be doing? As the Quality Auditor for the site Laboratories you will be responsible for supporting the Laboratory Manager and Quality Technologist (Labs) with ensuring Lab Accreditation is maintained. This role will also support the service the Laboratory provides to internal stakeholders. The salary for this role increase to £30,794 P/a on the 1st June. Your responsibilities: Accurate and diligent in all tasks Takes the necessary actions to complete assigned tasks and evaluates processes against QMS requirements Review current processes and procedures, pro-actively highlighting areas where they require improvements or updates Supporting Quality Technologist (Labs) in their absence. This will include weekly KPI's and day to day running of the Laboratories Undertake internal audits to ensure site compliance with the BRC standards, company standards and customer requirements. Update weekly Laboratory reports, raising discrepancies to Laboratory Manager where required. Supporting the participation of external proficiency and competency for Laboratory Technicians by providing clear instruction and encouragement. Supporting the administration duties required for completing Laboratory KPI's Assisting Technical Team members with customer product traceability process and any other tasks required. Sending daily, weekly, monthly product samples to external laboratories for analysis based on existing schedules. Assisting with ad hoc requests for external analysis by Technical or other departments. Assisting in the monitoring, issuing and control of all display documents on site. Supporting in the issuing of amendment training to all departments when required. Control and maintenance of Technical Purchase Order system and account overview. Control of Laboratory equipment servicing/calibration records. Providing guidance and coordinating daily and weekly calibrations across the Laboratory teams. Support with validation of new test methods and equipment Environmental Swabbing Supporting Laboratory Technicians with day to day challenges Sounds interesting, what do I need? Essential Formal qualification or demonstrable experience HACCP level 3 Food safety level 3 Even better if you possess Food degree Internal audit qualification Good coaching skills Why should I join the family? We're independent, British and proud to be making the highest quality yogurts, desserts and ice cream under the Yeo Valley brand and for many of the UK's major retailers. Operating from four dairies and two logistics centres in Somerset and Devon, we employ over 1700 staff and produce more than 25% of the UK's packaged yogurt. We're sure you don't need convincing, but there's a whole host of benefits that we offer including: competitive holiday allowance non-contributory pension scheme life cover healthcare cash back plan cycle to work scheme subsidized Yeo Valley products and services preferential rates with our partners annual bonus (as part of the Employee Benefit Trust, based on company performance for the year) learning and development opportunities; we're committed to ensuring all of our employees have the chance to grow Our closing dates are a guide for when the application window should close, although we may close the advert sooner if we can. So, we recommend you get your application in straight away - and don't miss the opportunity to join us! Unfortunately, we're not able to provide employment sponsorship to candidates at this moment in time. Please note that Yeo Valley do not accept speculative agency applications; we will only accept applications from preferred suppliers that have been submitted to us via our recruitment portal at the point of instruction .
HR Advisor (Fixed Term contract) Location: Birmingham City Centre Salary: (phone number removed) Hybrid availability BCR/OO/11082 Bell Cornwall Recruitment are pleased to be hiring for a HR Advisor for a fixed-term 12 months contract. Our client is a growing energy company based in Birmingham City Centre. They are searching for a Human Resources Advisor with experience with payroll and Employee Relations. Key duties include but are not limited to: Leading and managing ER cases including performance reviews and dismissals Training line managers on HR procedures and guidelines Working closely with managers and the wider HR team Processing and reviewing the monthly payroll Assisting with recruitment-preparing job adverts and conducting interviews Processing maternity and shared parental leave-organising meetings, formalising letters Handling flexible working requests for staff Liaising with the business team to carry out inductions for the commercial business department Managing projects when required Initiating and carrying out inclusion and well-being engagements Updating the HR handbook and policies when required Assisting the head of HR with training courses Reviewing staff absences and return to works Leading new starters and leavers packs The ideal candidate: CIPD qualified(Level 5 and above) Experience in HR and recruitment Understanding and knowledge of HR policies and practices Knowledge of employment law Experience in payroll process Meticulous attention to detail Proficient in Microsoft Office Excellent interpersonal skills to handle confidential matters and build internal relationships Positive attitude and adaptability towards different dynamics Willingness to embrace change and creativity Ability to work well under pressure This role is an excellent opportunity that offers benefits and growth to the successful professional. If you are an experienced HR professional looking to become a HR Advisor, please apply now! Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
May 01, 2024
Full time
HR Advisor (Fixed Term contract) Location: Birmingham City Centre Salary: (phone number removed) Hybrid availability BCR/OO/11082 Bell Cornwall Recruitment are pleased to be hiring for a HR Advisor for a fixed-term 12 months contract. Our client is a growing energy company based in Birmingham City Centre. They are searching for a Human Resources Advisor with experience with payroll and Employee Relations. Key duties include but are not limited to: Leading and managing ER cases including performance reviews and dismissals Training line managers on HR procedures and guidelines Working closely with managers and the wider HR team Processing and reviewing the monthly payroll Assisting with recruitment-preparing job adverts and conducting interviews Processing maternity and shared parental leave-organising meetings, formalising letters Handling flexible working requests for staff Liaising with the business team to carry out inductions for the commercial business department Managing projects when required Initiating and carrying out inclusion and well-being engagements Updating the HR handbook and policies when required Assisting the head of HR with training courses Reviewing staff absences and return to works Leading new starters and leavers packs The ideal candidate: CIPD qualified(Level 5 and above) Experience in HR and recruitment Understanding and knowledge of HR policies and practices Knowledge of employment law Experience in payroll process Meticulous attention to detail Proficient in Microsoft Office Excellent interpersonal skills to handle confidential matters and build internal relationships Positive attitude and adaptability towards different dynamics Willingness to embrace change and creativity Ability to work well under pressure This role is an excellent opportunity that offers benefits and growth to the successful professional. If you are an experienced HR professional looking to become a HR Advisor, please apply now! Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Town & Country Housing Group
Tunbridge Wells, Kent
Role Summary Provide efficient support and administration to the Customer Experience Team to ensure the business area is delivered effectively, with a particular focus on supporting the resident engagement and community investment functions. The role reports to the Resident Engagement Manager but will also provide regular support to the Community Investment Manager and the AD of Customer Experience, as well as occasional support to the wider team. The role can be based in Epsom, Tunbridge Wells or East Kent. Salary: 28,729 Hours of work: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. What will you be doing? Role Specific Responsibilities Facilitating resident engagement and community events and projects. Supporting the team and the wider business, including through the effective use of existing resident data and insight, together with ongoing consultation, to support community initiatives and resident engagement projects which in turn support the delivery of key strategies including the Resident Engagement and Community Investment strategies. Design and build high quality GDPR compliant surveys to gather feedback from residents on a range of service areas and attend and support focus groups and other virtual and in-person events to gather wider feedback from residents. Arranging meetings , including the regular customer experience team meetings, producing, and circulating agenda, reports, minutes, and action points promptly. Using a range of software packages including Microsoft Office. Dealing with routine enquires from residents, colleagues and contractors and ensuring that electronic file notes are completed and passed on to the relevant colleague. Data inputting and interrogation, and mail merges. Use our finance system to ensure the proper financial administration of projects and activities, including raising and coding of purchase orders and invoices, providing them to contractors and acknowledging receipt of goods and services as directed by the Customer Experience team managers. Collate and record company credit card receipts to facilitate prompt reconciliation of expenditure. To assist the managers in monitoring budget expenditure to ensure project costs are contained within approved budgets. Assist with general telephone enquiries from customers and colleagues related to customer experience team queries, ensuring a prompt informed response to queries. To provide support to ensure that relevant records, monitoring information and project expenditure adhere to funding requirements for externally funded projects. Contribute to and champion our digital strategy by supporting digital engagement with our customers and promoting every opportunity to become digitally included. Support the team in conducting project appraisals for agreed community investment and resident engagement projects. Appraisals should demonstrate measurable outcomes that show clear outputs and outcomes and how the project is benefiting TCH residents/communities and responding to identified social needs. Support the monitoring, review, and evaluation of service level agreements with third party project providers and lead on the evaluation of those projects. Any other administrative functions as required including to cover for other administrators/coordinators in the wider team as required due to leave or absence. Projects may include occasional work in the community and direct on-site liaison with partners, residents and colleagues during project development, delivery, and appraisal. Occasional out of office hours working may be required. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. You will be expected to travel to our other sites for meetings, training etc as reasonably required by your line manager. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education & Qualifications Maths and English GCSEs or equivalent skills/experience. Level 2 Housing/Administration qualification or commitment to study towards (Desirable). Key Skills & Competencies Working in a customer facing environment with demonstrable customer care skills. Experience of working in Housing, Resident Engagement or Community Investment (Desirable). Processing and recording information accurately in a clear and concise way. Ability to store and retrieve data and competent use of Microsoft Office. Use of SharePoint and specialist housing systems e.g. Genero (Desirable). Understanding and sensitivity to confidentiality and data protection. Behaviours Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. Communication - Able to communicate effectively, clearly, and sensitively, verbally and in writing with people having a broad range of roles and capabilities. Analytical Skills and Business Awareness - Able to analyse information and data logically and reaches sound conclusions. Understand the business environment of TCH. Relationship Management - The ability to interact and build productive relationships internally and externally. Resilience - Demonstrates resilience in pressured and stressful situations. Self-Management - The ability to organise and prioritise work, meet deadlines, work under pressure, and handle several tasks simultaneously and accurately. Personal commitment to TCH corporate values and objectives and culture of continuous service improvement. Change - The flexibility to adapt to changing workload demands and new organisational challenges. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan External Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer. Key dates Applications Close: Wednesday, 1 May 2024 Interview Date: Wednesday, 8 May 2024
May 01, 2024
Full time
Role Summary Provide efficient support and administration to the Customer Experience Team to ensure the business area is delivered effectively, with a particular focus on supporting the resident engagement and community investment functions. The role reports to the Resident Engagement Manager but will also provide regular support to the Community Investment Manager and the AD of Customer Experience, as well as occasional support to the wider team. The role can be based in Epsom, Tunbridge Wells or East Kent. Salary: 28,729 Hours of work: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. What will you be doing? Role Specific Responsibilities Facilitating resident engagement and community events and projects. Supporting the team and the wider business, including through the effective use of existing resident data and insight, together with ongoing consultation, to support community initiatives and resident engagement projects which in turn support the delivery of key strategies including the Resident Engagement and Community Investment strategies. Design and build high quality GDPR compliant surveys to gather feedback from residents on a range of service areas and attend and support focus groups and other virtual and in-person events to gather wider feedback from residents. Arranging meetings , including the regular customer experience team meetings, producing, and circulating agenda, reports, minutes, and action points promptly. Using a range of software packages including Microsoft Office. Dealing with routine enquires from residents, colleagues and contractors and ensuring that electronic file notes are completed and passed on to the relevant colleague. Data inputting and interrogation, and mail merges. Use our finance system to ensure the proper financial administration of projects and activities, including raising and coding of purchase orders and invoices, providing them to contractors and acknowledging receipt of goods and services as directed by the Customer Experience team managers. Collate and record company credit card receipts to facilitate prompt reconciliation of expenditure. To assist the managers in monitoring budget expenditure to ensure project costs are contained within approved budgets. Assist with general telephone enquiries from customers and colleagues related to customer experience team queries, ensuring a prompt informed response to queries. To provide support to ensure that relevant records, monitoring information and project expenditure adhere to funding requirements for externally funded projects. Contribute to and champion our digital strategy by supporting digital engagement with our customers and promoting every opportunity to become digitally included. Support the team in conducting project appraisals for agreed community investment and resident engagement projects. Appraisals should demonstrate measurable outcomes that show clear outputs and outcomes and how the project is benefiting TCH residents/communities and responding to identified social needs. Support the monitoring, review, and evaluation of service level agreements with third party project providers and lead on the evaluation of those projects. Any other administrative functions as required including to cover for other administrators/coordinators in the wider team as required due to leave or absence. Projects may include occasional work in the community and direct on-site liaison with partners, residents and colleagues during project development, delivery, and appraisal. Occasional out of office hours working may be required. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. You will be expected to travel to our other sites for meetings, training etc as reasonably required by your line manager. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education & Qualifications Maths and English GCSEs or equivalent skills/experience. Level 2 Housing/Administration qualification or commitment to study towards (Desirable). Key Skills & Competencies Working in a customer facing environment with demonstrable customer care skills. Experience of working in Housing, Resident Engagement or Community Investment (Desirable). Processing and recording information accurately in a clear and concise way. Ability to store and retrieve data and competent use of Microsoft Office. Use of SharePoint and specialist housing systems e.g. Genero (Desirable). Understanding and sensitivity to confidentiality and data protection. Behaviours Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. Communication - Able to communicate effectively, clearly, and sensitively, verbally and in writing with people having a broad range of roles and capabilities. Analytical Skills and Business Awareness - Able to analyse information and data logically and reaches sound conclusions. Understand the business environment of TCH. Relationship Management - The ability to interact and build productive relationships internally and externally. Resilience - Demonstrates resilience in pressured and stressful situations. Self-Management - The ability to organise and prioritise work, meet deadlines, work under pressure, and handle several tasks simultaneously and accurately. Personal commitment to TCH corporate values and objectives and culture of continuous service improvement. Change - The flexibility to adapt to changing workload demands and new organisational challenges. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan External Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer. Key dates Applications Close: Wednesday, 1 May 2024 Interview Date: Wednesday, 8 May 2024
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Duties & Responsibilities Purpose To support the delivery of a best in class Recruitment service to hiring groups through the sourcing of qualified and competent personnel in line with Company policy and procedures. Reporting to the Talent Acquisition Manager EMEA & Caspian the position holder will work in providing effective recruitment solutions in line with the Talent Acquisition strategy and covering the full Recruiting cycle in line with Recruitment best practice. Norwegian language fluency is highly desirable for this role. Functions • Use of the Peoplesoft/ iRecruit system to assist with the administration of recruitment response as required. • Work with Recruitment tools to continuously build a strong talent pipeline to service the requirements for Hiring Personnel across designated European countries including Norway for which a high level of fluency in the Norwegian language is required. • Screening of CVs and candidate profiles • Advertisement of approved job openings in line with Recruitment procedure and approved boards • Maintain clear communication channels to Hiring Managers, Talent Acquisition Manager through regular meetings and shared tracking systems. • Maintain and update applicant talent pools for 'recruitment readiness' in key niche skill sets. • Organise interviews, selection meetings and confirm arrangements as required. • Liaise with Recruitment Agencies; both preferred and non-preferred as appropriate • Contribute to delivery of HR monthly reports as per approved Recruitment dashboard • Work with relevant HR key contacts to facilitate service delivery to Client Groups • Assist in preparing new hire offers in conjunction with HR Support Team • Maintain relevant candidate documentation and interview paperwork in the HRIS • Respond to general candidate applications and queries. • Carry out follow up action on all open positions with Recruitment team. • Attend weekly and monthly Recruitment meetings as required. • Contribute to and support the issuance internal vacancy listings. Qualifications Qualifications General Standard Grade English or equivalent (E) General Standard Grade Administration related subject or equivalent (E) Education and/or Experience • Experience in the recruitment of personnel within the designated service groups (P) • Excellent attention to detail, and able to ensure deadlines are met (E) • Highly organised and able to effectively handle a busy workload and competing priorities (E) • Proactive and able to work on own initiative (E) • Excellent written and verbal communication skills (E) • Ability to provide clear instruction, convey confidence and patience with managers and employees and use questioning to check understanding (E) • Excellent customer service skills and a 'can do' attitude (E) Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
May 01, 2024
Full time
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Duties & Responsibilities Purpose To support the delivery of a best in class Recruitment service to hiring groups through the sourcing of qualified and competent personnel in line with Company policy and procedures. Reporting to the Talent Acquisition Manager EMEA & Caspian the position holder will work in providing effective recruitment solutions in line with the Talent Acquisition strategy and covering the full Recruiting cycle in line with Recruitment best practice. Norwegian language fluency is highly desirable for this role. Functions • Use of the Peoplesoft/ iRecruit system to assist with the administration of recruitment response as required. • Work with Recruitment tools to continuously build a strong talent pipeline to service the requirements for Hiring Personnel across designated European countries including Norway for which a high level of fluency in the Norwegian language is required. • Screening of CVs and candidate profiles • Advertisement of approved job openings in line with Recruitment procedure and approved boards • Maintain clear communication channels to Hiring Managers, Talent Acquisition Manager through regular meetings and shared tracking systems. • Maintain and update applicant talent pools for 'recruitment readiness' in key niche skill sets. • Organise interviews, selection meetings and confirm arrangements as required. • Liaise with Recruitment Agencies; both preferred and non-preferred as appropriate • Contribute to delivery of HR monthly reports as per approved Recruitment dashboard • Work with relevant HR key contacts to facilitate service delivery to Client Groups • Assist in preparing new hire offers in conjunction with HR Support Team • Maintain relevant candidate documentation and interview paperwork in the HRIS • Respond to general candidate applications and queries. • Carry out follow up action on all open positions with Recruitment team. • Attend weekly and monthly Recruitment meetings as required. • Contribute to and support the issuance internal vacancy listings. Qualifications Qualifications General Standard Grade English or equivalent (E) General Standard Grade Administration related subject or equivalent (E) Education and/or Experience • Experience in the recruitment of personnel within the designated service groups (P) • Excellent attention to detail, and able to ensure deadlines are met (E) • Highly organised and able to effectively handle a busy workload and competing priorities (E) • Proactive and able to work on own initiative (E) • Excellent written and verbal communication skills (E) • Ability to provide clear instruction, convey confidence and patience with managers and employees and use questioning to check understanding (E) • Excellent customer service skills and a 'can do' attitude (E) Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance + Benefits Job Type: Full time / Permanent About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company s profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a can-do attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, document types etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme . click apply for full job details
May 01, 2024
Full time
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance + Benefits Job Type: Full time / Permanent About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company s profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a can-do attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, document types etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme . click apply for full job details
We are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we're creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business, and we now have an exciting opportunity to join us as a Customer Service Advisor working within our lively call centre as part of our smart metering exchange team.The role is a permanent, full-time position working remotely 48 hours per week on a '4 on / 4 off' rota basis between 6pm - 6am. The salary for the role is £27,456 per annum. Please note that you are required to be at least 18 years of age to be considered for this role.Why work for Lowri Beck?• Annual Salary review• 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays)• Company sick pay• Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more• 24/7 EAP Helpline• Free on-site car parking, including free use of electric vehicle charging points• Located close to the Town Centre for public transport links• Hybrid working • Development opportunitiesKey Responsibilities• Receiving inbound calls from suppliers and customers regarding metering appointments, including those categorised as high risk, and advising customers & suppliers on the best course of action in an emergency or dangerous situation.• Communicating directly with operatives and field managers to resolve emergency queries while booking all emergency and maintenance appointments on internal systems.What we are looking for• Must be at least 18 years of age.• Live within a commutable distance to Wigan to attend the office for any training & other ad-hoc occasions.• Good level of general education (minimum GCSE level including English & Maths or equivalent).• Excellent telephone manner with experience working in a fast-paced customer service environment, with previous customer service experience within a call/contact centre environment being advantageous.• Previous experience of working night shifts would be beneficial but not an essential.• Computer literate with the ability to operate Microsoft Office.• Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative on a night shift.• Good organisational and administrational skills.Calisen is proud to be a Real Living Wage paying employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams' backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability. We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.
May 01, 2024
Full time
We are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we're creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business, and we now have an exciting opportunity to join us as a Customer Service Advisor working within our lively call centre as part of our smart metering exchange team.The role is a permanent, full-time position working remotely 48 hours per week on a '4 on / 4 off' rota basis between 6pm - 6am. The salary for the role is £27,456 per annum. Please note that you are required to be at least 18 years of age to be considered for this role.Why work for Lowri Beck?• Annual Salary review• 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays)• Company sick pay• Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more• 24/7 EAP Helpline• Free on-site car parking, including free use of electric vehicle charging points• Located close to the Town Centre for public transport links• Hybrid working • Development opportunitiesKey Responsibilities• Receiving inbound calls from suppliers and customers regarding metering appointments, including those categorised as high risk, and advising customers & suppliers on the best course of action in an emergency or dangerous situation.• Communicating directly with operatives and field managers to resolve emergency queries while booking all emergency and maintenance appointments on internal systems.What we are looking for• Must be at least 18 years of age.• Live within a commutable distance to Wigan to attend the office for any training & other ad-hoc occasions.• Good level of general education (minimum GCSE level including English & Maths or equivalent).• Excellent telephone manner with experience working in a fast-paced customer service environment, with previous customer service experience within a call/contact centre environment being advantageous.• Previous experience of working night shifts would be beneficial but not an essential.• Computer literate with the ability to operate Microsoft Office.• Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative on a night shift.• Good organisational and administrational skills.Calisen is proud to be a Real Living Wage paying employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams' backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability. We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.
The Institution of Engineering & Technology
Stevenage, Hertfordshire
What if you could support the IET to build satisfaction and loyalty amongst members? What if you join an enthusiastic team working towards the common goal of providing exceptional customer service? What if you were our Customer Service Executive? This role is known internally as 'Member Relations Executive' At the IET, making our world a better place starts by creating a better place for our people. At the IET you'll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you'll grow - professionally and personally - in ways you never thought possible. We're also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working. What you'll be doing As the Member Relations Executive you'll join our friendly, multifunctional and multi-channel Member Relations team. In this role, you'll lead on resolving membership enquiries from prospective, existing and lapsed members via phone and email and SMS. You'll support with maximizing engagement from new member sales leads to convert into membership as well as delivering a great customer service experience to our existing members, aiding member retention. All part of the goal to build a positive membership experience a as whole. What we hope you can bring to the role We're looking for someone who has excellent attention to detail with strong communication skills. An excellent team worker who is well rehearsed in dealing with people at all levels internally and externally. Ideally you will have telephone-based customer service experience and be confident working in a high-volume call-based environment supporting customers with a range of queries. As a quick learner, you'll be process driven and comfortable working under pressure. We'd love to get to know you Is Imposter syndrome creeping in? Don't worry - we'd rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work. A little more about the role Supporting member enquiries via a multi-channel customer service, including Telephone, Email and SMS. Accurately process new and lapsed member applications over the phone, following set procedures. Taking payment of new member applications or existing member renewals over the phone, complying with Data Protection and PCI DSS legislation. Performing outbound campaigns to aid member retention, including Late Payer and Welcome member communications. Actively promote IET products and services in an appropriate manner to relevant members and prospective applicants. Ensure all member contact services levels are maintained. To identify and provide feedback and suggestions on market intelligence to Line Manager, as well as Member Experience, Retention and Partnership and Development Team To represent IET Membership at events as required. Liaise with Partnership Scheme Manager to ensure smooth administration of new and existing members onto Third Party Schemes. Support Engagement opportunities as identified by the Member Experience and Retention Teams. A little more about what we're looking for Educated to A level or an equivalent level of competence. Confident in dealing with people at all levels internally and externally. Excellent team-working, interpersonal and coordinating skills. Excellent communication skills - written, oral and presentational. Ability to time manage and prioritize. Experience in processing payment details. Very strong focus on excellent customer service in particular an appreciation of the fact that every member is an individual. Experienced in dealing with a diverse range of people and able to manage interpersonal relationships. Ability to pay attention to individual detail. Proficient in Microsoft Word, Excel, Databases, PowerPoint, and Outlook. Desirable to have worked with members previously. What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET' site.
May 01, 2024
Full time
What if you could support the IET to build satisfaction and loyalty amongst members? What if you join an enthusiastic team working towards the common goal of providing exceptional customer service? What if you were our Customer Service Executive? This role is known internally as 'Member Relations Executive' At the IET, making our world a better place starts by creating a better place for our people. At the IET you'll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you'll grow - professionally and personally - in ways you never thought possible. We're also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working. What you'll be doing As the Member Relations Executive you'll join our friendly, multifunctional and multi-channel Member Relations team. In this role, you'll lead on resolving membership enquiries from prospective, existing and lapsed members via phone and email and SMS. You'll support with maximizing engagement from new member sales leads to convert into membership as well as delivering a great customer service experience to our existing members, aiding member retention. All part of the goal to build a positive membership experience a as whole. What we hope you can bring to the role We're looking for someone who has excellent attention to detail with strong communication skills. An excellent team worker who is well rehearsed in dealing with people at all levels internally and externally. Ideally you will have telephone-based customer service experience and be confident working in a high-volume call-based environment supporting customers with a range of queries. As a quick learner, you'll be process driven and comfortable working under pressure. We'd love to get to know you Is Imposter syndrome creeping in? Don't worry - we'd rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work. A little more about the role Supporting member enquiries via a multi-channel customer service, including Telephone, Email and SMS. Accurately process new and lapsed member applications over the phone, following set procedures. Taking payment of new member applications or existing member renewals over the phone, complying with Data Protection and PCI DSS legislation. Performing outbound campaigns to aid member retention, including Late Payer and Welcome member communications. Actively promote IET products and services in an appropriate manner to relevant members and prospective applicants. Ensure all member contact services levels are maintained. To identify and provide feedback and suggestions on market intelligence to Line Manager, as well as Member Experience, Retention and Partnership and Development Team To represent IET Membership at events as required. Liaise with Partnership Scheme Manager to ensure smooth administration of new and existing members onto Third Party Schemes. Support Engagement opportunities as identified by the Member Experience and Retention Teams. A little more about what we're looking for Educated to A level or an equivalent level of competence. Confident in dealing with people at all levels internally and externally. Excellent team-working, interpersonal and coordinating skills. Excellent communication skills - written, oral and presentational. Ability to time manage and prioritize. Experience in processing payment details. Very strong focus on excellent customer service in particular an appreciation of the fact that every member is an individual. Experienced in dealing with a diverse range of people and able to manage interpersonal relationships. Ability to pay attention to individual detail. Proficient in Microsoft Word, Excel, Databases, PowerPoint, and Outlook. Desirable to have worked with members previously. What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET' site.
Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about. We're seeking a future team member for the role of Head of Bank and Brokerage Custody for Pershing's Product Management and Platforms. This role can be located in Jersey City, Pittsburgh or Lake Mary, - HYBRID. This leader will bring bold thinking, a deep passion for solving customer problems, an exceptional ability to drive industry leading FinTech innovation. This role serves as a keystone for direct impact to Pershing clients, growth of the company, and building an industry-leading brand. The Head of Bank and Brokerage Custody, Product Management will be responsible for building and managing deep understanding of our client businesses, solutioning for optimal platform utilization, and helping clients maximize the value they get from the products that support our Bank and Brokerage Custody business, such as Bank Custody, Sub-Custody, Client Onboarding, Asset Movement, Trading, Tax, Corporate Actions, Billing, Clearance and Settlements. This role works closely with Product Design, Engineering, Sales, Operations, and Service. In this role, you will make an impact in the following ways: Lead a global team of Product Managers, servicing products and platforms within Bank Custody and Broker Dealer segment Provide oversight and operational direction to deliver innovative products that directly address client needs Partner with enterprise leaders and other stakeholders to align initiatives with organizational strategy Track and report on strategy/results for assigned product portfolio Drive a transformation agenda where required, around people and go to market strategies Drive product innovation by keeping up to date with industry trends Define product metrics, measure performance, and use data to inform product decisions To be successful in this role, we're seeking the following: A passion for product management and the business, 'drive to win' and outperformance mindset Track record of coaching product teams to raise the maturity level in the product management disciplines and delivering successful products to market Possess a "get-it-done" attitude - ability to get around roadblocks and stay focused on the vision. Organized, resourceful, and able to prioritize tasks Strong leadership; calm presence and ability to instill confidence in key stakeholders, internally and externally Ability to inspire others to action and able to draw on broader teams to deliver a superior outcome for clients and the firm Commercial focus on growing the bottom-line while mitigating / managing risk Ability to analyze problems or situations and apply a structured, analytic approach to developing solutions that progress our and our clients' agendas Experience with leading the design, testing and execution of data-driven experiments, testing different hypotheses for product improvement through both qualitative and quantitative data with a focus on measurable client outcomes Proficiency in leveraging large, complex data sets and utilizing data analysis techniques to inform product decisions and measure success. Stay abreast of emerging data analytics tools and testing methodologies, continuously seeking innovative ways to improve product and client experience Strong communication and presentation skills (both verbally and in writing); able to articulate complex information in a clear and simple manner to a variety of audiences Qualifications: Seasoned product management leader with 15+ years' experience building and leading high-performing product teams, ideally with Financial Services industry knowledge Bachelor's degree in business management or a related discipline; advanced degree preferred Bachelor's degree in business management or a related discipline, or equivalent work experience required, advanced degree preferred 12+ years of related experience required, experience in the securities or financial services industries is a plus BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
May 01, 2024
Full time
Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about. We're seeking a future team member for the role of Head of Bank and Brokerage Custody for Pershing's Product Management and Platforms. This role can be located in Jersey City, Pittsburgh or Lake Mary, - HYBRID. This leader will bring bold thinking, a deep passion for solving customer problems, an exceptional ability to drive industry leading FinTech innovation. This role serves as a keystone for direct impact to Pershing clients, growth of the company, and building an industry-leading brand. The Head of Bank and Brokerage Custody, Product Management will be responsible for building and managing deep understanding of our client businesses, solutioning for optimal platform utilization, and helping clients maximize the value they get from the products that support our Bank and Brokerage Custody business, such as Bank Custody, Sub-Custody, Client Onboarding, Asset Movement, Trading, Tax, Corporate Actions, Billing, Clearance and Settlements. This role works closely with Product Design, Engineering, Sales, Operations, and Service. In this role, you will make an impact in the following ways: Lead a global team of Product Managers, servicing products and platforms within Bank Custody and Broker Dealer segment Provide oversight and operational direction to deliver innovative products that directly address client needs Partner with enterprise leaders and other stakeholders to align initiatives with organizational strategy Track and report on strategy/results for assigned product portfolio Drive a transformation agenda where required, around people and go to market strategies Drive product innovation by keeping up to date with industry trends Define product metrics, measure performance, and use data to inform product decisions To be successful in this role, we're seeking the following: A passion for product management and the business, 'drive to win' and outperformance mindset Track record of coaching product teams to raise the maturity level in the product management disciplines and delivering successful products to market Possess a "get-it-done" attitude - ability to get around roadblocks and stay focused on the vision. Organized, resourceful, and able to prioritize tasks Strong leadership; calm presence and ability to instill confidence in key stakeholders, internally and externally Ability to inspire others to action and able to draw on broader teams to deliver a superior outcome for clients and the firm Commercial focus on growing the bottom-line while mitigating / managing risk Ability to analyze problems or situations and apply a structured, analytic approach to developing solutions that progress our and our clients' agendas Experience with leading the design, testing and execution of data-driven experiments, testing different hypotheses for product improvement through both qualitative and quantitative data with a focus on measurable client outcomes Proficiency in leveraging large, complex data sets and utilizing data analysis techniques to inform product decisions and measure success. Stay abreast of emerging data analytics tools and testing methodologies, continuously seeking innovative ways to improve product and client experience Strong communication and presentation skills (both verbally and in writing); able to articulate complex information in a clear and simple manner to a variety of audiences Qualifications: Seasoned product management leader with 15+ years' experience building and leading high-performing product teams, ideally with Financial Services industry knowledge Bachelor's degree in business management or a related discipline; advanced degree preferred Bachelor's degree in business management or a related discipline, or equivalent work experience required, advanced degree preferred 12+ years of related experience required, experience in the securities or financial services industries is a plus BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Service Care Solutions - Social Work
Mansfield, Nottinghamshire
Service Care Solutions are looking for an Administrator to work within the Leicestershire Police on a 3-month contract. Location: Vicinity of Junction 27 (M1 motorway). Job role/responsibilities: Support the aims of the organisation by providing an efficient and effective administrative and finance support service within a confidential work environment. To provide an efficient and effective administrative support function in a confidential environment, escalating any queries as required. Provide contingency support in placing orders for goods/services, scrutinise delivery notes, receipt goods and code relevant invoices via the finance accounting system. Provide resilience in raising invoices by checking and calculating payments via the finance accounting system. Accurately inputting, updating, and monitoring data in departmental databases/excel spreadsheets including finance resilience around overtime, cash imprest and credit card expenditure. To support with administration of fleet related matters including vehicle maintenance, fuel cards, pool vehicles and liaison with external and partner agencies. To manage routine administrative duties such as photocopying, cyclops, scanning. Set up and maintain electronic and paper filing systems and ability to retrieve files/documents when required. Arrange meetings and occasionally attend, to take minutes, transcribe, and distribute. Assist with any typing requirements such as audio transcripts of statements and reports. To issue visitor passes/badges and maintain an accurate visitor register in accordance with Fire Safety and site Security requirements. To conduct the initial investigation of any security incident involving visitors or contractors, reporting findings to the appropriate manager. To be responsible for the booking of air, rail tickets and hotel stays for EMSOU staff in accordance with agreed policies and procedures via the designated provider, including making decisions on the suitability of accommodation based on price limits in place or area required. Knowledge/Experience required: Experience working in an administrative/ customer service environment. Able to accurately and efficiently input, retrieve, search and present high volumes of data from databases and spreadsheet. Able to produce typed documents from manuscript or audio transcripts to a professional standard. Experience using effective communication skills both verbal and in writing. Able to work using own initiative as well as being a team player and supporting team goals. Experience of providing quality customer service, able to manage customer expectations. If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: . Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.
May 01, 2024
Full time
Service Care Solutions are looking for an Administrator to work within the Leicestershire Police on a 3-month contract. Location: Vicinity of Junction 27 (M1 motorway). Job role/responsibilities: Support the aims of the organisation by providing an efficient and effective administrative and finance support service within a confidential work environment. To provide an efficient and effective administrative support function in a confidential environment, escalating any queries as required. Provide contingency support in placing orders for goods/services, scrutinise delivery notes, receipt goods and code relevant invoices via the finance accounting system. Provide resilience in raising invoices by checking and calculating payments via the finance accounting system. Accurately inputting, updating, and monitoring data in departmental databases/excel spreadsheets including finance resilience around overtime, cash imprest and credit card expenditure. To support with administration of fleet related matters including vehicle maintenance, fuel cards, pool vehicles and liaison with external and partner agencies. To manage routine administrative duties such as photocopying, cyclops, scanning. Set up and maintain electronic and paper filing systems and ability to retrieve files/documents when required. Arrange meetings and occasionally attend, to take minutes, transcribe, and distribute. Assist with any typing requirements such as audio transcripts of statements and reports. To issue visitor passes/badges and maintain an accurate visitor register in accordance with Fire Safety and site Security requirements. To conduct the initial investigation of any security incident involving visitors or contractors, reporting findings to the appropriate manager. To be responsible for the booking of air, rail tickets and hotel stays for EMSOU staff in accordance with agreed policies and procedures via the designated provider, including making decisions on the suitability of accommodation based on price limits in place or area required. Knowledge/Experience required: Experience working in an administrative/ customer service environment. Able to accurately and efficiently input, retrieve, search and present high volumes of data from databases and spreadsheet. Able to produce typed documents from manuscript or audio transcripts to a professional standard. Experience using effective communication skills both verbal and in writing. Able to work using own initiative as well as being a team player and supporting team goals. Experience of providing quality customer service, able to manage customer expectations. If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: . Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.
Sales and Reservations Coordinator Cantello Tayler Recruitment are recruiting for a Sales and Reservations Coordinator to join their client based in Datchet. This is a full-time office-based role. Sales and Reservations Coordinator key duties and responsibilities: Manage sales leads received via the Company's website, email or telephone Assist in maintaining staff, the in-house reservation system with product loading, pricing, itineraries and inventory Assist the Customer Services team with pre-travel queries from clients by email and phone Assist the Customer Services team with handling feedback post travel Assist other colleagues / departments with administrative tasks as required Sales and Reservations Coordinator required skills and experience: Other tasks as agreed with the Sales & Reservations Manager Experience in a similar Travel Sales position would be ideal but not essential Computer skills to include Word, Excel, Outlook & Power-Point Excellent telephone manner and interpersonal skills. Excellent written English skills essential. Excellent time management with a keen eye for detail, flexibility, and the ability to prioritise tasks. Team spirit, a good sense of humour and a can-do approach are essential. A knowledge of France and the French language would be an advantage If this Sales and Reservations Coordinator role is of interest to you, please click apply now or contact Marie Spratley in our Egham office.
May 01, 2024
Full time
Sales and Reservations Coordinator Cantello Tayler Recruitment are recruiting for a Sales and Reservations Coordinator to join their client based in Datchet. This is a full-time office-based role. Sales and Reservations Coordinator key duties and responsibilities: Manage sales leads received via the Company's website, email or telephone Assist in maintaining staff, the in-house reservation system with product loading, pricing, itineraries and inventory Assist the Customer Services team with pre-travel queries from clients by email and phone Assist the Customer Services team with handling feedback post travel Assist other colleagues / departments with administrative tasks as required Sales and Reservations Coordinator required skills and experience: Other tasks as agreed with the Sales & Reservations Manager Experience in a similar Travel Sales position would be ideal but not essential Computer skills to include Word, Excel, Outlook & Power-Point Excellent telephone manner and interpersonal skills. Excellent written English skills essential. Excellent time management with a keen eye for detail, flexibility, and the ability to prioritise tasks. Team spirit, a good sense of humour and a can-do approach are essential. A knowledge of France and the French language would be an advantage If this Sales and Reservations Coordinator role is of interest to you, please click apply now or contact Marie Spratley in our Egham office.
Service Manager - After-sales Support Location: Norfolk Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This important role is based in Norfolk and involves managing all after-sales service operations for our client's innovative products, aiming to ensure the highest levels of customer satisfaction through efficient maintenance and service delivery. This position offers an excellent opportunity for professionals with experience in automotive or dealership service management who are looking to apply their skills in a new and dynamic environment. Role Overview: The successful candidate will lead the after-sales service team, ensuring excellence, responsibility, and continuous improvement. Responsibilities include managing all aspects of service operations such as scheduling, maintenance, repairs, and diagnostics, to meet customer expectations and uphold our client's high standards. Key Responsibilities: Lead the service team to ensure high-quality service delivery. Oversee service operations, ensuring maintenance, repairs, diagnostics, and scheduling are conducted efficiently. Act as the principal contact for customer service enquiries, resolving issues effectively. Develop strong customer relationships, aiming to exceed service expectations. Implement quality control measures to ensure service excellence and compliance with regulations. Manage inventory levels, coordinating with procurement to ensure timely replenishment of stock. Analyse service performance to identify and implement improvements. Manage the Stores and Materials at both the main facility and customer sites. Prepare detailed service performance reports for senior management. Desired Skills and Experience: Demonstrated experience in service management, preferably within a technology-focused or related sector. Strong leadership and team management abilities. Customer-oriented with outstanding communication and interpersonal skills. Knowledgeable about maintenance and service processes for specialised technological products. Skilled in using service management software relevant to the industry. Bachelor's degree in Engineering, Business Administration, or a related field is preferred. Experience in a technical service role, particularly with specialised products, is desirable. Industry-specific certifications or qualifications are advantageous. Working Hours: Monday to Friday, office based hours with occasional requirements for site visits. ISQ Recruitment is looking for a professional committed to delivering excellent customer service and leading an effective after-sales support team for one of our leading clients. If you are motivated by challenges in a fast-paced environment and keen to contribute to the success of innovative products, we encourage you to apply now. JBRP1_UKTJ
May 01, 2024
Full time
Service Manager - After-sales Support Location: Norfolk Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This important role is based in Norfolk and involves managing all after-sales service operations for our client's innovative products, aiming to ensure the highest levels of customer satisfaction through efficient maintenance and service delivery. This position offers an excellent opportunity for professionals with experience in automotive or dealership service management who are looking to apply their skills in a new and dynamic environment. Role Overview: The successful candidate will lead the after-sales service team, ensuring excellence, responsibility, and continuous improvement. Responsibilities include managing all aspects of service operations such as scheduling, maintenance, repairs, and diagnostics, to meet customer expectations and uphold our client's high standards. Key Responsibilities: Lead the service team to ensure high-quality service delivery. Oversee service operations, ensuring maintenance, repairs, diagnostics, and scheduling are conducted efficiently. Act as the principal contact for customer service enquiries, resolving issues effectively. Develop strong customer relationships, aiming to exceed service expectations. Implement quality control measures to ensure service excellence and compliance with regulations. Manage inventory levels, coordinating with procurement to ensure timely replenishment of stock. Analyse service performance to identify and implement improvements. Manage the Stores and Materials at both the main facility and customer sites. Prepare detailed service performance reports for senior management. Desired Skills and Experience: Demonstrated experience in service management, preferably within a technology-focused or related sector. Strong leadership and team management abilities. Customer-oriented with outstanding communication and interpersonal skills. Knowledgeable about maintenance and service processes for specialised technological products. Skilled in using service management software relevant to the industry. Bachelor's degree in Engineering, Business Administration, or a related field is preferred. Experience in a technical service role, particularly with specialised products, is desirable. Industry-specific certifications or qualifications are advantageous. Working Hours: Monday to Friday, office based hours with occasional requirements for site visits. ISQ Recruitment is looking for a professional committed to delivering excellent customer service and leading an effective after-sales support team for one of our leading clients. If you are motivated by challenges in a fast-paced environment and keen to contribute to the success of innovative products, we encourage you to apply now. JBRP1_UKTJ
Our client is a new energy management and building services design consultancy based in Fareham, who provide design and technical services for all areas of building services engineering. They work with end users, construction professionals, and installing contractors to provide engineering design solutions for new build construction projects, building refurbishment projects, condition and lifecycle plant replacement projects, and energy efficiency project. They are associate consultants of the Electrical Contractors Association (ECA), registered with Cyber Essentials for internet and data security and a business member of the Local Enterprise Partnership, while the Directors are members of: Chartered Institute of Building Services Engineers (CIBSE) Energy Institute CIBSE Low Carbon Consultants CIBSE Heat Networks Consultants Energy Managers Association Institute of Healthcare Engineering & Estate Management (IHEEM) What is the role Due to a rapidly growing client base and work demand, they are looking for an experienced electrical building services design engineer to join their team to work on a variety of schemes across different market sectors both client side and design and build contracts. The Engineer will ideally be Chartered, or working towards Chartership, and be degree qualified. They should be able to work autonomously on electrical designs but also as part of a design team on projects from initial concept and feasibility stages through to detailed design and production of design documentation. Experience in all areas of electrical services is essential, with work tasks including: Site surveys and investigations Complete electrical services system designs for: Internal and external general and emergency lighting, Electrical distribution and small power, Fire and security alarm, access control, and CCTV, Data and communication systems, Low and zero carbon technologies Design calculations using industry software packages, such as Amtech, Dialux, Relux Produce electrical services design drawings using AutoCAD. Project management and contract administration Condition surveys Feasibility studies and technical investigations The Engineer should be customer focused with a passion to deliver a high-quality service, be IT literate and skilled in the use of Microsoft Word, Excel, and Project. Competency with using AutoCAD is essential. What is the offer We offer a competitive package in a relaxed and friendly working environment, with development opportunities as the company grows. Holiday - 25 days per annum rising to 30 days per annum after 3 years Working Hours - 40 hours per week with flexible working available Training and development opportunities
May 01, 2024
Full time
Our client is a new energy management and building services design consultancy based in Fareham, who provide design and technical services for all areas of building services engineering. They work with end users, construction professionals, and installing contractors to provide engineering design solutions for new build construction projects, building refurbishment projects, condition and lifecycle plant replacement projects, and energy efficiency project. They are associate consultants of the Electrical Contractors Association (ECA), registered with Cyber Essentials for internet and data security and a business member of the Local Enterprise Partnership, while the Directors are members of: Chartered Institute of Building Services Engineers (CIBSE) Energy Institute CIBSE Low Carbon Consultants CIBSE Heat Networks Consultants Energy Managers Association Institute of Healthcare Engineering & Estate Management (IHEEM) What is the role Due to a rapidly growing client base and work demand, they are looking for an experienced electrical building services design engineer to join their team to work on a variety of schemes across different market sectors both client side and design and build contracts. The Engineer will ideally be Chartered, or working towards Chartership, and be degree qualified. They should be able to work autonomously on electrical designs but also as part of a design team on projects from initial concept and feasibility stages through to detailed design and production of design documentation. Experience in all areas of electrical services is essential, with work tasks including: Site surveys and investigations Complete electrical services system designs for: Internal and external general and emergency lighting, Electrical distribution and small power, Fire and security alarm, access control, and CCTV, Data and communication systems, Low and zero carbon technologies Design calculations using industry software packages, such as Amtech, Dialux, Relux Produce electrical services design drawings using AutoCAD. Project management and contract administration Condition surveys Feasibility studies and technical investigations The Engineer should be customer focused with a passion to deliver a high-quality service, be IT literate and skilled in the use of Microsoft Word, Excel, and Project. Competency with using AutoCAD is essential. What is the offer We offer a competitive package in a relaxed and friendly working environment, with development opportunities as the company grows. Holiday - 25 days per annum rising to 30 days per annum after 3 years Working Hours - 40 hours per week with flexible working available Training and development opportunities