Oscar Underhill Recruitment Solutions Ltd
Shrewsbury, Shropshire
Female Domestic Violence Support Worker Housing provider in Supported Living Shrewsbury, Shropshire Excellent Pay Rate £17.47 Umbrella Temp opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The job role is that of a Female Domestic Violence Support Worker. This is a Temp vacancy for initially two to three months. Full Time OR Part Time hours of 35 OR 21 hours per week available. Pay Rate for this role is £13.70 PAYE or £17.47 Umbrella Workig Pattern is Monday - Friday 9am - 5pm. A current Enhanced DBS covering child and adult workforce will be required for this job role. Full UK Drivers license and access to own vehicle is essential as successful candidate will be managing their own caseload. Based in Shrewsbury, Shropshire. The Responsibilities: As a Domestic Violence Support Worker you will be required to establish and maintain support for those experiencing or who have experienced domestic violence and abuse and who are over the age of 16. Part of your job role will be to maintain an effective support service with the aim of enabling the survivor to develop the skills and resources necessary to move on from the abuse and maintain independence and self reliance. An important part of your role will be to support transition and resettlement from temporary accommodation into safe and independent living via housing association properties or private rent with support of rent deposit schemes. In your role as a Domestic Violence Support Worker, you will need to undertake risk assessments and risk management, including the development of safety plans and referral of appropriate cases to MARAC. You will support clients with life skills and empower them to build successful relationships within their community as they develop skills to better manage their health and well-being and increase levels of independence as they grow in confidence and manage their tenancies. Furthermore, you will be signposting clients to relevant sources of information, support, guidance and advice and facilitating peer support where appropriate. Domestic Violence Support Worker Outreach Support Worker Community Support Officer Domestic Abuse Support worker IDVA CAADA DASH Mental Health MARAC Housing Support Worker Tenancy Sustainment Officer Tenancy Support Officer Supported Living Supported Housing Shrewsbury Shropshire Independent Living Permanent Full Time Part Time Temporary Community Support Charity Housing Association Local Authority Housing jobs Housing vacancies
Apr 29, 2024
Seasonal
Female Domestic Violence Support Worker Housing provider in Supported Living Shrewsbury, Shropshire Excellent Pay Rate £17.47 Umbrella Temp opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The job role is that of a Female Domestic Violence Support Worker. This is a Temp vacancy for initially two to three months. Full Time OR Part Time hours of 35 OR 21 hours per week available. Pay Rate for this role is £13.70 PAYE or £17.47 Umbrella Workig Pattern is Monday - Friday 9am - 5pm. A current Enhanced DBS covering child and adult workforce will be required for this job role. Full UK Drivers license and access to own vehicle is essential as successful candidate will be managing their own caseload. Based in Shrewsbury, Shropshire. The Responsibilities: As a Domestic Violence Support Worker you will be required to establish and maintain support for those experiencing or who have experienced domestic violence and abuse and who are over the age of 16. Part of your job role will be to maintain an effective support service with the aim of enabling the survivor to develop the skills and resources necessary to move on from the abuse and maintain independence and self reliance. An important part of your role will be to support transition and resettlement from temporary accommodation into safe and independent living via housing association properties or private rent with support of rent deposit schemes. In your role as a Domestic Violence Support Worker, you will need to undertake risk assessments and risk management, including the development of safety plans and referral of appropriate cases to MARAC. You will support clients with life skills and empower them to build successful relationships within their community as they develop skills to better manage their health and well-being and increase levels of independence as they grow in confidence and manage their tenancies. Furthermore, you will be signposting clients to relevant sources of information, support, guidance and advice and facilitating peer support where appropriate. Domestic Violence Support Worker Outreach Support Worker Community Support Officer Domestic Abuse Support worker IDVA CAADA DASH Mental Health MARAC Housing Support Worker Tenancy Sustainment Officer Tenancy Support Officer Supported Living Supported Housing Shrewsbury Shropshire Independent Living Permanent Full Time Part Time Temporary Community Support Charity Housing Association Local Authority Housing jobs Housing vacancies
Oscar Underhill Recruitment Solutions Ltd
Wingerworth, Derbyshire
Senior Night Support Worker National Charity in Supported Living Chesterfield Sociable Working Hours Excellent Pay Rate £12.00 PAYE / £15.20 Umbrella Temp to Perm opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established National Charity in the UK. My client has a large portfolio of supported living projects and offers support to various vulnerable client groups with complex needs around substance misuse, mental health, and homelessness. Vacancy Brief: The role is that of a Senior Night Support Worker and this is a temp to perm opportunity. Client Group: 16+ Mental Health and substance misuse. This is a part-time 30 hours per week. The shifts would be 4pm-1am on a rota basis working an average of 4 shifts per week. Candidate would need to be flexible to work across the week, no more than 2 full weekends per calendar month. Role is Location based: Driver is required due to potential on call requirements. Pay rate for this role is £12.00 per hour PAYE OR £15.20 Umbrella. A current Children and Adults Enhanced DBS will be required for this role. The Responsibilities: In your role as Senior Night Support Worker, you act as a point of advice and support for the team. As a Senior Night support worker you will work with the support workers to carry out support session reviews and offer feedback and guidance on improvements. You will deputise for service manager in their absence. An important part of your job role as a Senior Night support worker will be to complete robust and accurate documents to identify need, plan, support and manage risk and review in line with the organisation and local policy and procedure. In your job role a night support worker you will monitor /review individuals physical, emotional, and psychological condition. You will work alongside people, exploring opportunities to improve their quality of life, develop their skills and make positive decisions about their future. Furthermore, you will provide general, practical, and holistic support to people in order to promote their recovery and / or independence. Support worker Night Support Worker Mental Health Crisis Management Young People Housing Support Worker Tenancy Support Officer Young People Support Worker Senior Support Worker Housing Team Leader Support Coordinator Substance Misuse Recovery Worker Homeless Wake Night Support Worker Chesterfield Derbyshire Charity Housing Association Local Authorities
Apr 29, 2024
Full time
Senior Night Support Worker National Charity in Supported Living Chesterfield Sociable Working Hours Excellent Pay Rate £12.00 PAYE / £15.20 Umbrella Temp to Perm opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established National Charity in the UK. My client has a large portfolio of supported living projects and offers support to various vulnerable client groups with complex needs around substance misuse, mental health, and homelessness. Vacancy Brief: The role is that of a Senior Night Support Worker and this is a temp to perm opportunity. Client Group: 16+ Mental Health and substance misuse. This is a part-time 30 hours per week. The shifts would be 4pm-1am on a rota basis working an average of 4 shifts per week. Candidate would need to be flexible to work across the week, no more than 2 full weekends per calendar month. Role is Location based: Driver is required due to potential on call requirements. Pay rate for this role is £12.00 per hour PAYE OR £15.20 Umbrella. A current Children and Adults Enhanced DBS will be required for this role. The Responsibilities: In your role as Senior Night Support Worker, you act as a point of advice and support for the team. As a Senior Night support worker you will work with the support workers to carry out support session reviews and offer feedback and guidance on improvements. You will deputise for service manager in their absence. An important part of your job role as a Senior Night support worker will be to complete robust and accurate documents to identify need, plan, support and manage risk and review in line with the organisation and local policy and procedure. In your job role a night support worker you will monitor /review individuals physical, emotional, and psychological condition. You will work alongside people, exploring opportunities to improve their quality of life, develop their skills and make positive decisions about their future. Furthermore, you will provide general, practical, and holistic support to people in order to promote their recovery and / or independence. Support worker Night Support Worker Mental Health Crisis Management Young People Housing Support Worker Tenancy Support Officer Young People Support Worker Senior Support Worker Housing Team Leader Support Coordinator Substance Misuse Recovery Worker Homeless Wake Night Support Worker Chesterfield Derbyshire Charity Housing Association Local Authorities
Role: Parent Support Worker (Child Exploitation) Based: West Yorkshire (Hybrid) Days: 3 days a week Rate: £16 17 per hour (Dependent on experience) Start Date: ASAP Apr 2024 Length: 7-month contract Our client, a leading provider of support to parents across the UK who s child(ren) are experiencing/ have experienced exploitation, is looking for a Parent Support Worker to support parents across the UK as part of their National Telephone Support Service. The organisation is an expert in this field and works to influence national and local policy and practice to reflect the active safeguarding role of parents and the impact on families of child exploitation. The Role: Providing phone based support and advocacy to parents and carers whose child/ren have been affected by Child Exploitation (both sexual and criminal) Managing a caseload of 15-20 clients and supporting them in accessing services ensuring their voice is heard and advocating on their behalf with a range of partner, agencies and statutory services (including Social Services, the Police and Legal Professionals) Working with the parents and carers to provide support and guidance to enable them to safeguard their child from exploitation Supporting parents (and families) with both practical and emotional needs including mental health, substance misuse, housing and legal needs Forming and maintaining professional, supportive, empowering relationships with the parents/carers affected by child sexual exploitation You will remotely join various professional agency meetings (including CORE Group and Child Protection) and advocate on the parents/ carers behalf Working with parents and partners to disrupt and bring exploiters to justice You will work with multi-agency partners to tackle child exploitation as an independent source of support and contact for parents and carers whose children are being sexually and criminally exploited Liaising between statutory agencies and families in order to maximise the ability of all parties to safeguard a child at risk of/or being sexually and criminally exploited To ensure that the service is delivered effectively, efficiently and managed in line with local and organisational protocols, policies, procedures, and practice standards What are they looking for? They are looking for someone who has a solid working knowledge of child exploitation, child protection, youth justice and/ or family support. You will have supported vulnerable clients previously and have an strong knowledge of safeguarding. A background in the Police (Child Protection/ specialist Domestic Abuse/ County Lines Teams in particular), Social Services, Advocacy Services (IDVA, ISVA), Family Support, Probation and/ or Family Support would be desirable. For more information, please call the team on (phone number removed) and ask to speak to Ria or Leonie or email your CV at (url removed) Supporting Futures Consulting acts as both an employer and an agency.
Apr 28, 2024
Seasonal
Role: Parent Support Worker (Child Exploitation) Based: West Yorkshire (Hybrid) Days: 3 days a week Rate: £16 17 per hour (Dependent on experience) Start Date: ASAP Apr 2024 Length: 7-month contract Our client, a leading provider of support to parents across the UK who s child(ren) are experiencing/ have experienced exploitation, is looking for a Parent Support Worker to support parents across the UK as part of their National Telephone Support Service. The organisation is an expert in this field and works to influence national and local policy and practice to reflect the active safeguarding role of parents and the impact on families of child exploitation. The Role: Providing phone based support and advocacy to parents and carers whose child/ren have been affected by Child Exploitation (both sexual and criminal) Managing a caseload of 15-20 clients and supporting them in accessing services ensuring their voice is heard and advocating on their behalf with a range of partner, agencies and statutory services (including Social Services, the Police and Legal Professionals) Working with the parents and carers to provide support and guidance to enable them to safeguard their child from exploitation Supporting parents (and families) with both practical and emotional needs including mental health, substance misuse, housing and legal needs Forming and maintaining professional, supportive, empowering relationships with the parents/carers affected by child sexual exploitation You will remotely join various professional agency meetings (including CORE Group and Child Protection) and advocate on the parents/ carers behalf Working with parents and partners to disrupt and bring exploiters to justice You will work with multi-agency partners to tackle child exploitation as an independent source of support and contact for parents and carers whose children are being sexually and criminally exploited Liaising between statutory agencies and families in order to maximise the ability of all parties to safeguard a child at risk of/or being sexually and criminally exploited To ensure that the service is delivered effectively, efficiently and managed in line with local and organisational protocols, policies, procedures, and practice standards What are they looking for? They are looking for someone who has a solid working knowledge of child exploitation, child protection, youth justice and/ or family support. You will have supported vulnerable clients previously and have an strong knowledge of safeguarding. A background in the Police (Child Protection/ specialist Domestic Abuse/ County Lines Teams in particular), Social Services, Advocacy Services (IDVA, ISVA), Family Support, Probation and/ or Family Support would be desirable. For more information, please call the team on (phone number removed) and ask to speak to Ria or Leonie or email your CV at (url removed) Supporting Futures Consulting acts as both an employer and an agency.
Lettings and Tenancy Advisor / Property Coordinator who has previous experience in a Lettings/Housing/Property role, with good numerical, communication and IT skills is required for a well-established housing association. This role is known within the organisation as a Lettings Officer. SALARY: £21,658 pro rata + Excellent Benefits LOCATION: Hybrid Working (you must be within a commutable distance to Evesham) JOB TYPE: Part-Time, Fixed Term Contract (12 Month Maternity Cover) WORKING HOURS: 30 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Lettings and Tenancy Advisor / Property Coordinatorwho has previous experience in a Lettings/Housing/Property role, with good numerical, communication and IT skills. Working as the Lettings and Tenancy Advisor / Property Coordinator you will assist the Neighbourhoods and Supported Housing teams by providing an efficient and effective coordination service for tenancy management and other functions, including reception and telephone cover, as well as general office and team support duties. As the Lettings and Tenancy Advisor / Property Coordinator you will advertise new builds and properties for re-letting as well as carrying out pre-tenancy assessments for all future tenants to assess suitability and promote tenancy sustainability. You will prepare offers of tenancy, deal with general enquiries and assist in the administration of reviews of allocation processes. CANDIDATE REQUIREMENTS As theLettings and Tenancy Advisor / Property Coordinator you will have: Experience in a similar Housing/Lettings/Property role Excellent communication and organisational skills with the ability to manage calendars and arrange appointments Good IT literacy to prepare documents and standard ad-hoc letters Confidence to provide information, advice and guidance to customers Good numerical skills with the ability to accurately prepare statistical information A professional qualification such as a Level 2 Housing, Advice and Guidance qualification is desirable, but not essential APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C12096 Part-Time, Contract Housing Tenancy and Property Management Jobs, Careers and Vacancies. Find a new job and work in Evesham, Worcestershire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awdonline JBRP1_UKTJ
Apr 28, 2024
Full time
Lettings and Tenancy Advisor / Property Coordinator who has previous experience in a Lettings/Housing/Property role, with good numerical, communication and IT skills is required for a well-established housing association. This role is known within the organisation as a Lettings Officer. SALARY: £21,658 pro rata + Excellent Benefits LOCATION: Hybrid Working (you must be within a commutable distance to Evesham) JOB TYPE: Part-Time, Fixed Term Contract (12 Month Maternity Cover) WORKING HOURS: 30 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Lettings and Tenancy Advisor / Property Coordinatorwho has previous experience in a Lettings/Housing/Property role, with good numerical, communication and IT skills. Working as the Lettings and Tenancy Advisor / Property Coordinator you will assist the Neighbourhoods and Supported Housing teams by providing an efficient and effective coordination service for tenancy management and other functions, including reception and telephone cover, as well as general office and team support duties. As the Lettings and Tenancy Advisor / Property Coordinator you will advertise new builds and properties for re-letting as well as carrying out pre-tenancy assessments for all future tenants to assess suitability and promote tenancy sustainability. You will prepare offers of tenancy, deal with general enquiries and assist in the administration of reviews of allocation processes. CANDIDATE REQUIREMENTS As theLettings and Tenancy Advisor / Property Coordinator you will have: Experience in a similar Housing/Lettings/Property role Excellent communication and organisational skills with the ability to manage calendars and arrange appointments Good IT literacy to prepare documents and standard ad-hoc letters Confidence to provide information, advice and guidance to customers Good numerical skills with the ability to accurately prepare statistical information A professional qualification such as a Level 2 Housing, Advice and Guidance qualification is desirable, but not essential APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C12096 Part-Time, Contract Housing Tenancy and Property Management Jobs, Careers and Vacancies. Find a new job and work in Evesham, Worcestershire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awdonline JBRP1_UKTJ
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Damp & Mould Project Manager on a 3 months contract initially with a possibility of further extension. Main job purpose: To join an existing Damp and Mould Task Force to respond swiftly and effectively to reports of damp and mould in its homes. We are looking for a skilled and experienced manager to establish and lead the Task Force overseeing a team of surveyors, supported by a Business Support Officer. Ideally you will have experience of managing in a local authority housing setting, and will have a good understanding of the challenges facing social landlords in responding effectively to instances of damp and mould. An asset/property maintenance background would also be helpful, but not essential. The post will report into the Assistant Director of Housing Repairs & Planned Works. Requirements: To be able to produce monthly reports, analysis of data to advise of trends, be the lead with arranging training in damp and mould as well as working alongside other piloting damp & mould software / devices. If this sounds like you, please apply for immediate contact or call Inesa directly.
Apr 27, 2024
Contractor
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Damp & Mould Project Manager on a 3 months contract initially with a possibility of further extension. Main job purpose: To join an existing Damp and Mould Task Force to respond swiftly and effectively to reports of damp and mould in its homes. We are looking for a skilled and experienced manager to establish and lead the Task Force overseeing a team of surveyors, supported by a Business Support Officer. Ideally you will have experience of managing in a local authority housing setting, and will have a good understanding of the challenges facing social landlords in responding effectively to instances of damp and mould. An asset/property maintenance background would also be helpful, but not essential. The post will report into the Assistant Director of Housing Repairs & Planned Works. Requirements: To be able to produce monthly reports, analysis of data to advise of trends, be the lead with arranging training in damp and mould as well as working alongside other piloting damp & mould software / devices. If this sounds like you, please apply for immediate contact or call Inesa directly.
Supported Housing Officer LOCATION: Bristol DURATION: temp perm Hours: 35 Mon Fri Are you looking to work for a Housing Association that has been making a difference to their residents' lives for over 45 years. We are currently seeking a dedicated Supported Housing Officer to join the team on a contract perm basis. In this role, you will have the opportunity to provide essential support to individuals who have experienced homelessness, coming from diverse backgrounds and facing various challenges. Join a collaborative team environment where you can make a meaningful impact on people's lives Hybrid working model with a balance of home and office-based work, providing flexibility Opportunity to professionally develop and grow within the organization Preferred Requirements: Experience in supported housing and mental health support Ability to provide tenancy sustainment support Demonstrated empathy, reliability, and proactive attitude Strong communication and collaboration skills Capability to manage a caseload of clients with care and dedication Preferred Qualifications: Prior experience in supporting individuals who have experienced homelessness Relevant transferrable skills and a genuine desire to work in homelessness or supported housing Commitment to ensuring a smooth transition from homelessness to sustainable housing for all individuals To apply for this role, please apply through the website or call Phoebe or Olly on (phone number removed).
Apr 27, 2024
Full time
Supported Housing Officer LOCATION: Bristol DURATION: temp perm Hours: 35 Mon Fri Are you looking to work for a Housing Association that has been making a difference to their residents' lives for over 45 years. We are currently seeking a dedicated Supported Housing Officer to join the team on a contract perm basis. In this role, you will have the opportunity to provide essential support to individuals who have experienced homelessness, coming from diverse backgrounds and facing various challenges. Join a collaborative team environment where you can make a meaningful impact on people's lives Hybrid working model with a balance of home and office-based work, providing flexibility Opportunity to professionally develop and grow within the organization Preferred Requirements: Experience in supported housing and mental health support Ability to provide tenancy sustainment support Demonstrated empathy, reliability, and proactive attitude Strong communication and collaboration skills Capability to manage a caseload of clients with care and dedication Preferred Qualifications: Prior experience in supporting individuals who have experienced homelessness Relevant transferrable skills and a genuine desire to work in homelessness or supported housing Commitment to ensuring a smooth transition from homelessness to sustainable housing for all individuals To apply for this role, please apply through the website or call Phoebe or Olly on (phone number removed).
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
Resident Involvement Officer Hemel Hempstead, England About the role Do you have housing management experience and a passion for engaging with residents? We are looking for a Resident Involvement Officer to be part of our team providing a customer focused service to the Association s residents in rented accommodation. About Hightown Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We currently manage over 8,600 homes - mostly in the Dacorum, St Albans, Watford, Aylesbury Vale, North Herts and Hertsmere districts and employ over 1,000 staff (mainly in our care and supported housing schemes). Overview The Resident Involvement Officer is responsible for resident engagement services, working closely with the Director of Housing and Head of Housing to build the capacity of residents to comment on and influence service delivery, ensuring that residents are at the forefront housing services and that their voices can be heard. You'll lead community initiatives, activities and to encourage residents to become involved in the places they call home. Key Responsibilities To develop, implement and promote involvement activities and lead on the delivery of a range of resident involvement activity. To support and facilitate the existing resident involvement groups: Residents Voice and Scrutiny Panel, Complaints Scrutiny Group, Anti-Social Behaviour Scrutiny Group and Focus Groups. Provide administrative services and minute taking for each meeting. To promote a culture of excellent customer service and focus, ensuring that the services delivered are responsive to residents needs. To actively consider new and innovative approaches to working with and involving residents, identifying and implementing a wide range of mechanisms for obtaining residents views, including the under-represented and hard to reach groups. To facilitate alternative ways of involving residents in decision making. To support Resident Associations across Hightowns areas of operation. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 37,164pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym If you are interested in joining our friendly team, please apply below. Closing date: Sunday 28th April 2024 Appointment to this position will be subject to satisfactory DBS, references and medical checks. We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
Apr 27, 2024
Full time
Resident Involvement Officer Hemel Hempstead, England About the role Do you have housing management experience and a passion for engaging with residents? We are looking for a Resident Involvement Officer to be part of our team providing a customer focused service to the Association s residents in rented accommodation. About Hightown Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We currently manage over 8,600 homes - mostly in the Dacorum, St Albans, Watford, Aylesbury Vale, North Herts and Hertsmere districts and employ over 1,000 staff (mainly in our care and supported housing schemes). Overview The Resident Involvement Officer is responsible for resident engagement services, working closely with the Director of Housing and Head of Housing to build the capacity of residents to comment on and influence service delivery, ensuring that residents are at the forefront housing services and that their voices can be heard. You'll lead community initiatives, activities and to encourage residents to become involved in the places they call home. Key Responsibilities To develop, implement and promote involvement activities and lead on the delivery of a range of resident involvement activity. To support and facilitate the existing resident involvement groups: Residents Voice and Scrutiny Panel, Complaints Scrutiny Group, Anti-Social Behaviour Scrutiny Group and Focus Groups. Provide administrative services and minute taking for each meeting. To promote a culture of excellent customer service and focus, ensuring that the services delivered are responsive to residents needs. To actively consider new and innovative approaches to working with and involving residents, identifying and implementing a wide range of mechanisms for obtaining residents views, including the under-represented and hard to reach groups. To facilitate alternative ways of involving residents in decision making. To support Resident Associations across Hightowns areas of operation. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 37,164pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym If you are interested in joining our friendly team, please apply below. Closing date: Sunday 28th April 2024 Appointment to this position will be subject to satisfactory DBS, references and medical checks. We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
Independent Living Scheme Manager Cambridge £28,254.56 pro rata (£22,909.10 actual) Permanent Part time (30 hours per week) We are looking for a self-motivated individual to manage and provide intensive housing management support at one of our Independent Living Schemes in Cambridge. You will be responsible for the management of tenancies and duties that include: completing support plans and risk assessments for residents, monitoring rent accounts, and re-letting our void units, as well as providing day-to-day housing support to customers. This role is for 30 hours per week, we can offer flexible working over Monday Friday. What you will be doing: Manage an Independent Living Scheme, by carrying out all intensive housing management tasks. Assessing incoming residents and support needs to ensure they can independently maintain a tenancy. Providing support to residents to offer activities to the scheme. Managing a budget and identifying the needs of the scheme Assessing the housing and support needs of customers Working with external agencies. Supporting any scheme-based employees such as Maintenance Officers, Compliance Officers, and Cleaners, providing appropriate guidance and supervision Remaining fully engaged in all housing related issues including arrears and money management, ASB, safeguarding and repairs/maintenance of household. Overseeing the health, safety, and maintenance of the building, ensuring that compliance requirements are met. We d love to meet someone with: Experience of working in a Supported Housing environment or managing a scheme. Knowledge or understanding of tenancy management issues. Experience of managing anti-social behaviour case work. Experience of dealing with safeguarding vulnerable people and managing case work. Experience of working with clients with complex needs. Excellent verbal and written communication skills. Confidence to work independently and manage own workload. Ability to lone work and make reasoned decisions. IT literate and confident in using WORD, EXCEL, OUTLOOK, TEAMS Experienced in support plan writing with the ability to assess needs and risk effectively. A sensitive and supportive approach to the needs of customers. Amongst what we offer you is: A competitive salary of £28,254.56 pro rata 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 25th April 2024 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Apr 27, 2024
Full time
Independent Living Scheme Manager Cambridge £28,254.56 pro rata (£22,909.10 actual) Permanent Part time (30 hours per week) We are looking for a self-motivated individual to manage and provide intensive housing management support at one of our Independent Living Schemes in Cambridge. You will be responsible for the management of tenancies and duties that include: completing support plans and risk assessments for residents, monitoring rent accounts, and re-letting our void units, as well as providing day-to-day housing support to customers. This role is for 30 hours per week, we can offer flexible working over Monday Friday. What you will be doing: Manage an Independent Living Scheme, by carrying out all intensive housing management tasks. Assessing incoming residents and support needs to ensure they can independently maintain a tenancy. Providing support to residents to offer activities to the scheme. Managing a budget and identifying the needs of the scheme Assessing the housing and support needs of customers Working with external agencies. Supporting any scheme-based employees such as Maintenance Officers, Compliance Officers, and Cleaners, providing appropriate guidance and supervision Remaining fully engaged in all housing related issues including arrears and money management, ASB, safeguarding and repairs/maintenance of household. Overseeing the health, safety, and maintenance of the building, ensuring that compliance requirements are met. We d love to meet someone with: Experience of working in a Supported Housing environment or managing a scheme. Knowledge or understanding of tenancy management issues. Experience of managing anti-social behaviour case work. Experience of dealing with safeguarding vulnerable people and managing case work. Experience of working with clients with complex needs. Excellent verbal and written communication skills. Confidence to work independently and manage own workload. Ability to lone work and make reasoned decisions. IT literate and confident in using WORD, EXCEL, OUTLOOK, TEAMS Experienced in support plan writing with the ability to assess needs and risk effectively. A sensitive and supportive approach to the needs of customers. Amongst what we offer you is: A competitive salary of £28,254.56 pro rata 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 25th April 2024 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Supported Housing Officer Hybrid, based in Oxfordshire Full time, Temporary 4 Months 18-23 Hourly (dependent on experience) Do you want to work in a dynamic role dealing with income, allocations and housing management? Are you looking for an opportuning that allows you to work from home for part of the week? Our client, an organisation based in Oxfordshire is looking for a Housing Officer, to assist in a service providing advice and information to their customers across 340 units in the region. Duties of the Supported Housing Officer role will include, but is not limited to: Delivering an effective Supported Housing service including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure The successful Supported Housing candidate will have: Experience within Supported Housing Enhanced DBS Access to a vehicle with business insurance If you believe that you are well-suited to the role of Housing Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership in the Derby Office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Apr 26, 2024
Full time
Supported Housing Officer Hybrid, based in Oxfordshire Full time, Temporary 4 Months 18-23 Hourly (dependent on experience) Do you want to work in a dynamic role dealing with income, allocations and housing management? Are you looking for an opportuning that allows you to work from home for part of the week? Our client, an organisation based in Oxfordshire is looking for a Housing Officer, to assist in a service providing advice and information to their customers across 340 units in the region. Duties of the Supported Housing Officer role will include, but is not limited to: Delivering an effective Supported Housing service including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure The successful Supported Housing candidate will have: Experience within Supported Housing Enhanced DBS Access to a vehicle with business insurance If you believe that you are well-suited to the role of Housing Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership in the Derby Office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Muir Group Housing Association
March, Cambridgeshire
Tenancy Services Officer £16,560.59 + car allowance £1,901 5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You ll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities About our team: Our team is great (if we don t mind saying so ourselves!) we re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You ll be part of our new Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you ll be reporting to our Community Housing Manager - it s an exciting team to be part of, as we deliver our new corporate plan ambitions.
Apr 26, 2024
Full time
Tenancy Services Officer £16,560.59 + car allowance £1,901 5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You ll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities About our team: Our team is great (if we don t mind saying so ourselves!) we re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You ll be part of our new Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you ll be reporting to our Community Housing Manager - it s an exciting team to be part of, as we deliver our new corporate plan ambitions.
Exciting Opportunity: Join Our Clients Dynamic Team as a Project Worker! Location: Leicester Hours: Part Time 17 hours per week Wed,Thurs,Fri Salary: 17-19hr Via Umbrella 3 Month Temporary contract (Potential for Extension) About Us: As a Project Worker, you'll be at the forefront of providing crucial support and intensive housing management services to our valued customers. Why Join: Impactful Work: Make a real difference in the lives of families and vulnerable individuals. Career Development: Access extensive training and development opportunities, with a clear pathway for personal growth. Dynamic Environment: Work alongside a diverse and supportive team in an innovative and forward-thinking project. Key Responsibilities: Provide compassionate advice and support to residents, fostering independence and empowerment. Adapt flexibly to the demands of the role, working both on-site and within the community. Collaborate closely with the Supported Housing Team to ensure comprehensive support for all residents. Ideal Candidate: Passionate: Demonstrate a genuine passion for helping others and making a positive impact. Empathetic: Possess exceptional communication skills and an empathetic approach to supporting vulnerable individuals. Driven: Show enthusiasm for personal and professional development, with a willingness to learn and grow. Resilient: Handle challenging situations with resilience and professionalism. Ready to Make a Difference? If you're ready to embark on a fulfilling journey where your contributions matter, we want to hear from you! Contact Tiyana at (url removed)
Apr 26, 2024
Full time
Exciting Opportunity: Join Our Clients Dynamic Team as a Project Worker! Location: Leicester Hours: Part Time 17 hours per week Wed,Thurs,Fri Salary: 17-19hr Via Umbrella 3 Month Temporary contract (Potential for Extension) About Us: As a Project Worker, you'll be at the forefront of providing crucial support and intensive housing management services to our valued customers. Why Join: Impactful Work: Make a real difference in the lives of families and vulnerable individuals. Career Development: Access extensive training and development opportunities, with a clear pathway for personal growth. Dynamic Environment: Work alongside a diverse and supportive team in an innovative and forward-thinking project. Key Responsibilities: Provide compassionate advice and support to residents, fostering independence and empowerment. Adapt flexibly to the demands of the role, working both on-site and within the community. Collaborate closely with the Supported Housing Team to ensure comprehensive support for all residents. Ideal Candidate: Passionate: Demonstrate a genuine passion for helping others and making a positive impact. Empathetic: Possess exceptional communication skills and an empathetic approach to supporting vulnerable individuals. Driven: Show enthusiasm for personal and professional development, with a willingness to learn and grow. Resilient: Handle challenging situations with resilience and professionalism. Ready to Make a Difference? If you're ready to embark on a fulfilling journey where your contributions matter, we want to hear from you! Contact Tiyana at (url removed)
Housing Officer We are looking for a Housing Officer who can oversee the specialist supported housing programme, in this hybrid-working role. Position: Housing Officer Location: Stanmore/Hybrid working Job type: Permanent Hours: Full time, 35 hours a week Salary: £29 - £32,000 per annum Closing Date: 22nd May 2024 The Role As Housing Officer, you will handle the day-to-day management and maintenance of houses, engaging with tenants and contractors, monitoring and acting on arrears and line-managing the tenant support officer. About You You ll understand the importance of suitable housing and be passionate about making that a reality for tenants. With excellent communication and administrative skills, you will be tenacious at ensuring works are carried out on time and be comfortable juggling a busy and varied workload. The Organisation Every four hours, someone is paralysed by a spinal cord injury. Join a national charity that provides practical support to those affected and the Supported Housing Programme, which a key service. You may be interested in this role if you have experience in the following roles Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor (Homeless Prevention), Homelessness & Housing Solutions Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Junior Housing Advisor, Senior Housing Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 26, 2024
Full time
Housing Officer We are looking for a Housing Officer who can oversee the specialist supported housing programme, in this hybrid-working role. Position: Housing Officer Location: Stanmore/Hybrid working Job type: Permanent Hours: Full time, 35 hours a week Salary: £29 - £32,000 per annum Closing Date: 22nd May 2024 The Role As Housing Officer, you will handle the day-to-day management and maintenance of houses, engaging with tenants and contractors, monitoring and acting on arrears and line-managing the tenant support officer. About You You ll understand the importance of suitable housing and be passionate about making that a reality for tenants. With excellent communication and administrative skills, you will be tenacious at ensuring works are carried out on time and be comfortable juggling a busy and varied workload. The Organisation Every four hours, someone is paralysed by a spinal cord injury. Join a national charity that provides practical support to those affected and the Supported Housing Programme, which a key service. You may be interested in this role if you have experience in the following roles Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor (Homeless Prevention), Homelessness & Housing Solutions Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Junior Housing Advisor, Senior Housing Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
H&S/Facilities officer required to support leading Autism charity based across Edinburgh - (21 Hours per week) You will join a leading charity based across Edinburgh that supports adults with Autism. The charity occupies a variety of buildings and homes via Housing associations and local government. These buildings may both house and facilitate supported living environments for adults with Autism. The region covered is mostly central Edinburgh, but there are facilities in both West Lothian and Galashiels. This role will see you acting as an H&S advisor and facilities manager across the region. This covers a range of duties, such as implementing policies and ensuring compliance with H&S regulations. You shall respond to any minor maintenance issues such as repairs reported by clients - as such, basic trades knowledge is essential. You will also be responsible for dealing with contractors and accident reporting, so basic IT skills are required. Due to the sensitivity and nature of this role, you will be interacting with vulnerable adults. Therefore, a caring and kind attitude is essential. This role is a permanent, 21 hours (3 days p/w) contract with strong company benefits. The salary for this position is 30k p/a pro rata. This role would be ideal for an aspiring junior health and safety officer or facilities/maintenance person looking to take the next steps in their career. You will be required to hold a valid driving licence and car - mileage will be paid for site visits. If you are interested in hearing more about this role, please forward your CV to myself at and I will reach out. No sponsorship/visa options available Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 26, 2024
Full time
H&S/Facilities officer required to support leading Autism charity based across Edinburgh - (21 Hours per week) You will join a leading charity based across Edinburgh that supports adults with Autism. The charity occupies a variety of buildings and homes via Housing associations and local government. These buildings may both house and facilitate supported living environments for adults with Autism. The region covered is mostly central Edinburgh, but there are facilities in both West Lothian and Galashiels. This role will see you acting as an H&S advisor and facilities manager across the region. This covers a range of duties, such as implementing policies and ensuring compliance with H&S regulations. You shall respond to any minor maintenance issues such as repairs reported by clients - as such, basic trades knowledge is essential. You will also be responsible for dealing with contractors and accident reporting, so basic IT skills are required. Due to the sensitivity and nature of this role, you will be interacting with vulnerable adults. Therefore, a caring and kind attitude is essential. This role is a permanent, 21 hours (3 days p/w) contract with strong company benefits. The salary for this position is 30k p/a pro rata. This role would be ideal for an aspiring junior health and safety officer or facilities/maintenance person looking to take the next steps in their career. You will be required to hold a valid driving licence and car - mileage will be paid for site visits. If you are interested in hearing more about this role, please forward your CV to myself at and I will reach out. No sponsorship/visa options available Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Right to Buy Officer Southwark - Hybrid I am recruiting for a local authority who is looking for an experienced Right to Buy Officer to join the team for a 6-month period. The increase in applications has created the need for additional expertise in handling Right to Buy cases. As a Right to Buy Officer, you will be responsible for guiding applicants through the process, ensuring compliance with regulations, and providing support and advice as needed. You will be responsible for managing a caseload of applicants, liaising with them both in person and remotely to provide guidance and support. It is essential that you can maintain a professional tone and approach, ensuring that all applicants feel supported and informed throughout their journey. Job Role To be responsible for a Right to buy application from start to completion to ensure that excellent customer service, judgment, case management tools are provided to applicants as we guide them through the process. Monitor and manage your own workload and performance within the application process to ensure that the Council is complying with the Right to Buy process and within the timeframes as set out in the Housing Act 1985. To complete financial and fraud assessments based on the financial information provided by applicants as required by Council policy on fraud prevention and in accordance with anti-money laundering regulations. Key Responsibilities To have an intricate understanding of the Housing Act 1985 and case law developments and how that sets out the prescribed Right to Buy program and informs your judgment and decision making when assessing Right to Buy applications. To contribute to the running of the Sales and Acquisitions Group by reporting to the Right to Buy Manager on all Right to Buy cases that are allocated to you as a Right to Buy officer. To manage your own cases as a Right to Buy officer as you guide customers through the processes of the Right to Buy scheme as set out under the Housing Act 1985. Ensuring all Right to Buy applications are processed efficiently, documents are drafted correctly, and all other tasks are completed within the legislative requirements of the Housing Act 1985 and any internal procedures.
Apr 26, 2024
Contractor
Right to Buy Officer Southwark - Hybrid I am recruiting for a local authority who is looking for an experienced Right to Buy Officer to join the team for a 6-month period. The increase in applications has created the need for additional expertise in handling Right to Buy cases. As a Right to Buy Officer, you will be responsible for guiding applicants through the process, ensuring compliance with regulations, and providing support and advice as needed. You will be responsible for managing a caseload of applicants, liaising with them both in person and remotely to provide guidance and support. It is essential that you can maintain a professional tone and approach, ensuring that all applicants feel supported and informed throughout their journey. Job Role To be responsible for a Right to buy application from start to completion to ensure that excellent customer service, judgment, case management tools are provided to applicants as we guide them through the process. Monitor and manage your own workload and performance within the application process to ensure that the Council is complying with the Right to Buy process and within the timeframes as set out in the Housing Act 1985. To complete financial and fraud assessments based on the financial information provided by applicants as required by Council policy on fraud prevention and in accordance with anti-money laundering regulations. Key Responsibilities To have an intricate understanding of the Housing Act 1985 and case law developments and how that sets out the prescribed Right to Buy program and informs your judgment and decision making when assessing Right to Buy applications. To contribute to the running of the Sales and Acquisitions Group by reporting to the Right to Buy Manager on all Right to Buy cases that are allocated to you as a Right to Buy officer. To manage your own cases as a Right to Buy officer as you guide customers through the processes of the Right to Buy scheme as set out under the Housing Act 1985. Ensuring all Right to Buy applications are processed efficiently, documents are drafted correctly, and all other tasks are completed within the legislative requirements of the Housing Act 1985 and any internal procedures.
The Royal Hospital Chelsea is the home of the Chelsea Pensioners (known as In-Pensioners). It has a rich history and provides supported accommodation as well as residential and nursing care for approx. 300 retired soldiers. An exciting opportunity has arisen at the Royal Hospital Chelsea where we are seeking an exceptional individual to join the Health & Wellbeing team in a new role as Tenancy & Contributions Officer. The Tenancy & Contributions Officer will lead on the delivery and continuing evolution of the tenancy agreement (known as the In-Pensioner Agreement). Part of the delivery of the agreement will be coordinating the process of setting and reviewing In-Pensioner's personal financial contribution to the Royal Hospital. The role also requires the individual to support with benefit applications as required, as well as undertake other housing management related tasks on behalf of the organisation. In addition, the role is also a core component of the recruitment process for new In-Pensioners being the point of first appeal should a candidate be unsuccessful in their application to join. The role is complex, but we have a vibrant multidisciplinary team that is there to help. This role will add tremendous additional value to how we develop and deliver our services. Working closely with colleagues and partner organisations, the individual appointed will be required to have strong administrative and analytical skills as well as demonstrable customer care and communication skills that enable them to build effective working relationships with In-Pensioners, colleagues and other stakeholder alike. The Royal Hospital is seeking an individual with previous experience in the housing sector, preferably having worked with older people who is looking for a new challenge and who wishes to become part of this iconic institution. If you're enthusiastic, motivated, and eager to make a difference while working in a historic and rewarding environment, then we look forward to receiving your CV and cover letter. About Us. The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community. The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community. Our selection process. Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will: Ask for references from those you have listed on your application form Check your right to live and work in the UK Check any declarations you have made on your application form Ask you to complete a medical form Carry out an Enhanced DBS application.
Apr 26, 2024
Full time
The Royal Hospital Chelsea is the home of the Chelsea Pensioners (known as In-Pensioners). It has a rich history and provides supported accommodation as well as residential and nursing care for approx. 300 retired soldiers. An exciting opportunity has arisen at the Royal Hospital Chelsea where we are seeking an exceptional individual to join the Health & Wellbeing team in a new role as Tenancy & Contributions Officer. The Tenancy & Contributions Officer will lead on the delivery and continuing evolution of the tenancy agreement (known as the In-Pensioner Agreement). Part of the delivery of the agreement will be coordinating the process of setting and reviewing In-Pensioner's personal financial contribution to the Royal Hospital. The role also requires the individual to support with benefit applications as required, as well as undertake other housing management related tasks on behalf of the organisation. In addition, the role is also a core component of the recruitment process for new In-Pensioners being the point of first appeal should a candidate be unsuccessful in their application to join. The role is complex, but we have a vibrant multidisciplinary team that is there to help. This role will add tremendous additional value to how we develop and deliver our services. Working closely with colleagues and partner organisations, the individual appointed will be required to have strong administrative and analytical skills as well as demonstrable customer care and communication skills that enable them to build effective working relationships with In-Pensioners, colleagues and other stakeholder alike. The Royal Hospital is seeking an individual with previous experience in the housing sector, preferably having worked with older people who is looking for a new challenge and who wishes to become part of this iconic institution. If you're enthusiastic, motivated, and eager to make a difference while working in a historic and rewarding environment, then we look forward to receiving your CV and cover letter. About Us. The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community. The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community. Our selection process. Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will: Ask for references from those you have listed on your application form Check your right to live and work in the UK Check any declarations you have made on your application form Ask you to complete a medical form Carry out an Enhanced DBS application.
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Manchester, Burnley and Preston We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
Apr 24, 2024
Full time
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Manchester, Burnley and Preston We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Essex, Ipswich, Kent We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
Apr 24, 2024
Full time
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Essex, Ipswich, Kent We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
Supported Housing Officer Job type - Full time, permanent Salary - £33,965 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Kent, Surrey, London and South East We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
Apr 24, 2024
Full time
Supported Housing Officer Job type - Full time, permanent Salary - £33,965 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Kent, Surrey, London and South East We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Derbyshire, Leicestershire, Luton We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
Apr 24, 2024
Full time
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Derbyshire, Leicestershire, Luton We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Lincolnshire We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
Apr 24, 2024
Full time
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Lincolnshire We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online