IT Manager - Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, and provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Manager - Sheffield
May 02, 2024
Full time
IT Manager - Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, and provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Manager - Sheffield
We are working with an NHS organisation who are seeking to appoint an Interim Senior Information Analyst. The role will start ASAP and will be for 3 months initially. The post holder will have experience of managing data using SQL and creating complex reports on Power BI in order to make informed decisions. This is an interim role that falls under the Workforce Alliance Framework and should be expected to be remunerated at a c£200 day rate. Key responsibilities will include: Provide and develop comprehensive Performance Management, Database Interrogation and Analytical Information Services that meet current and future needs for the organisation; Scoping, producing, and presenting analysis to key stakeholders, both internal and external alike, ensuring high quality and accuracy of all analyses and reports; Provide Business and Operational Information and Performance monitoring reports which will meet the requirements of the organisation; Assist senior management in the provision of subject matter expert advice to help managers interpret and analyse data to meet the needs of the organisation; Support senior management on the provision of timely and relevant analysis, modelling and database interrogation; Contribute to the scheduled production of activity analysis and information for inclusion within Board reports; Deliver Performance Management Information showing achievements against the Operating Framework. The ideal candidate will have: Digital or Mathematical qualification to degree level and/or equivalent experience in Information Management within an NHS healthcare setting; The post holder will have experience of managing data using SQL and creating complex reports on Power BI in order to make informed decisions; Communicating complex information to a range of audiences, both verbally and electronically. If you are interested in this role, please email Toni Coates with your latest CV included, along with your availability and expected rate in line with the above. If you do not receive a response within 72 hours (3 working days) of receipt, please assume that on this particular occasion, your application did not meet the client s requirements for this specific role.
May 02, 2024
Seasonal
We are working with an NHS organisation who are seeking to appoint an Interim Senior Information Analyst. The role will start ASAP and will be for 3 months initially. The post holder will have experience of managing data using SQL and creating complex reports on Power BI in order to make informed decisions. This is an interim role that falls under the Workforce Alliance Framework and should be expected to be remunerated at a c£200 day rate. Key responsibilities will include: Provide and develop comprehensive Performance Management, Database Interrogation and Analytical Information Services that meet current and future needs for the organisation; Scoping, producing, and presenting analysis to key stakeholders, both internal and external alike, ensuring high quality and accuracy of all analyses and reports; Provide Business and Operational Information and Performance monitoring reports which will meet the requirements of the organisation; Assist senior management in the provision of subject matter expert advice to help managers interpret and analyse data to meet the needs of the organisation; Support senior management on the provision of timely and relevant analysis, modelling and database interrogation; Contribute to the scheduled production of activity analysis and information for inclusion within Board reports; Deliver Performance Management Information showing achievements against the Operating Framework. The ideal candidate will have: Digital or Mathematical qualification to degree level and/or equivalent experience in Information Management within an NHS healthcare setting; The post holder will have experience of managing data using SQL and creating complex reports on Power BI in order to make informed decisions; Communicating complex information to a range of audiences, both verbally and electronically. If you are interested in this role, please email Toni Coates with your latest CV included, along with your availability and expected rate in line with the above. If you do not receive a response within 72 hours (3 working days) of receipt, please assume that on this particular occasion, your application did not meet the client s requirements for this specific role.
Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. User Management & Training: Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. Governance & Documentation: Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. Performance Analysis: Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. Insightful Reporting: Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. Experience 3 years of hands-on SFDC experience Excellent communication, presentation skills and a proactive attitude. Experience with Sales Cloud and Service Cloud implementations. Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. Full right to work in the UK
May 02, 2024
Full time
Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. User Management & Training: Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. Governance & Documentation: Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. Performance Analysis: Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. Insightful Reporting: Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. Experience 3 years of hands-on SFDC experience Excellent communication, presentation skills and a proactive attitude. Experience with Sales Cloud and Service Cloud implementations. Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. Full right to work in the UK
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
May 02, 2024
Full time
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Senior SWIFT Configuration Analyst for one of their banking sector Clients based in London (Hybrid) IR35: This role is inside of IR35 Candidate must be eligible for SC Minimum Requirement: Demonstrable specialist experience of the following SWIFT products: Alliance Connect/ Alliance Gateway/ Alliance Web Platform/ SWIFT Alliance Messaging Hub/ HSM/ Transaction Delivery Agent Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support the Bank's production and UAT financial messaging systems. Provide daily support of the Client's operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
May 02, 2024
Full time
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Senior SWIFT Configuration Analyst for one of their banking sector Clients based in London (Hybrid) IR35: This role is inside of IR35 Candidate must be eligible for SC Minimum Requirement: Demonstrable specialist experience of the following SWIFT products: Alliance Connect/ Alliance Gateway/ Alliance Web Platform/ SWIFT Alliance Messaging Hub/ HSM/ Transaction Delivery Agent Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support the Bank's production and UAT financial messaging systems. Provide daily support of the Client's operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Service Desk Analyst Location: Camberley office, Riverside Way, Surrey (Office based) Job type: Full time, Permanent Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern) Attend training sessions Ordering of spare parts via an internal logistics application process Booking Field Engineers / field engineering resources to customer sites Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you. Service Desk Analyst - Key requirements: Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector) Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service / customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service / customer assistance experience is a huge advantage Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Competitive starting salary + uncapped overtime options 34 days holiday / shift leave allowance, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and well-being Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Career progression opportunities within the business - sideways and upwards! About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
May 02, 2024
Full time
Service Desk Analyst Location: Camberley office, Riverside Way, Surrey (Office based) Job type: Full time, Permanent Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern) Attend training sessions Ordering of spare parts via an internal logistics application process Booking Field Engineers / field engineering resources to customer sites Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you. Service Desk Analyst - Key requirements: Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector) Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service / customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service / customer assistance experience is a huge advantage Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Competitive starting salary + uncapped overtime options 34 days holiday / shift leave allowance, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and well-being Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Career progression opportunities within the business - sideways and upwards! About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
2nd/3rd Line Support Analyst, Application Support - Financial/Banking - Windows, PowerShell, SQL. An exciting and challenging role providing 2nd/3rd Line Support/Systems Administration for numerous In House and 3rd Pary Applications in a mixed Windows/Linux environment - preferred candidates will have strong Database/SQL and Scripting skills and some Cloud experience AWS/Azure. Not essential but previous Financial/Banking background with some PeopleSoft, Cash Management/Risk and Payment Systems (SWIFT) all highly advantageous. Candidates are required to have a breadth and depth of Technical knowledge along with an unrivalled troubleshooting aptitude as you'll take ownership of incidents from start to finish and be covering a number of different areas from front to Back End as opposed to passing it on and escalating to other teams. Required Skills: Troubleshooting aptitude 2nd to none - someone who enjoys the technical challenge and finding resolutions to complex problems. Experience providing Application Support including installation/configuration, upgrading and troubleshooting both in person and remotely (via phone, e-mail, IM). Extensive experience of at least one Scripting Language - Powershell, Python, Ruby, JavaScript,Perl, SQL, Bash. In depth knowledge of Databases to DBA/Developer level including writing and troubleshooting SQl Code including performance issues - SQL Server/Oracle. Some Cloud experience, AWS or Azure Strong background in Windows and ideally some Linux/Unix OS's including supporting numerous Applications on mixed Windows/Linux Server platforms. Some Linux/Unix Systems Administration (Redhat, Centos) highly desirable. General Networking/Infrastructure Troubleshooting and Diagnostics - DNS, DHCP, TCP/IP, Firewalls Good understanding/operational experience of ITIL methodology with any certifications beneficial. Ability work well under pressure in a vibrant and busy environment. Non Essential But Highly Desirable Skills: Experience with payment/settlement systems - Swift, Euroclear etc. Previous experience supporting Futures & Options Trading, Risk and Settlement Systems. Linux/Unix System Administration - RedHat, Ubuntu, Solaris. Knowledge of at least one of the ISV's products - Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION/Patsystems, Trayport. Exchange Connectivity - ICE/LIFFE, Eurex, CME/CBOT, Euronext, Xetra, Chi-X, LME, LSE, NYSE. FIX Connectivity - Client On-boarding, Support/Troubleshooting of FIX Logs/Connections. Other Market Data - Reuters, Bloomberg, CQG, Ateo (Teo and Lisa). Experience in Exchange and Vendor Management with a view to project managing exchange/system critical upgrades Whilst experience gained in Financial Markets or Financial Services - ideally banking - would be highly beneficial the core underlying Technical Skills are more important. Excellent Salary and Benefits to include: Inclusion in Personal and Company Bonus + Overtime 25 days holiday per year, increasing to 30 days. Pension Health Care, Health and Life Assurance Childcare Vouchers Season Ticket Loan Subsidised Gym Membership Cycle To Work Scheme There's a broad salary range which will be wholly dependent on level of skills and relevant Financial Industry experience. If you're an experienced Applications Support Analyst ready to take your career and technical expertise to the next level including learning a number of new skills then apply in strict confidence for more information.
May 02, 2024
Full time
2nd/3rd Line Support Analyst, Application Support - Financial/Banking - Windows, PowerShell, SQL. An exciting and challenging role providing 2nd/3rd Line Support/Systems Administration for numerous In House and 3rd Pary Applications in a mixed Windows/Linux environment - preferred candidates will have strong Database/SQL and Scripting skills and some Cloud experience AWS/Azure. Not essential but previous Financial/Banking background with some PeopleSoft, Cash Management/Risk and Payment Systems (SWIFT) all highly advantageous. Candidates are required to have a breadth and depth of Technical knowledge along with an unrivalled troubleshooting aptitude as you'll take ownership of incidents from start to finish and be covering a number of different areas from front to Back End as opposed to passing it on and escalating to other teams. Required Skills: Troubleshooting aptitude 2nd to none - someone who enjoys the technical challenge and finding resolutions to complex problems. Experience providing Application Support including installation/configuration, upgrading and troubleshooting both in person and remotely (via phone, e-mail, IM). Extensive experience of at least one Scripting Language - Powershell, Python, Ruby, JavaScript,Perl, SQL, Bash. In depth knowledge of Databases to DBA/Developer level including writing and troubleshooting SQl Code including performance issues - SQL Server/Oracle. Some Cloud experience, AWS or Azure Strong background in Windows and ideally some Linux/Unix OS's including supporting numerous Applications on mixed Windows/Linux Server platforms. Some Linux/Unix Systems Administration (Redhat, Centos) highly desirable. General Networking/Infrastructure Troubleshooting and Diagnostics - DNS, DHCP, TCP/IP, Firewalls Good understanding/operational experience of ITIL methodology with any certifications beneficial. Ability work well under pressure in a vibrant and busy environment. Non Essential But Highly Desirable Skills: Experience with payment/settlement systems - Swift, Euroclear etc. Previous experience supporting Futures & Options Trading, Risk and Settlement Systems. Linux/Unix System Administration - RedHat, Ubuntu, Solaris. Knowledge of at least one of the ISV's products - Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION/Patsystems, Trayport. Exchange Connectivity - ICE/LIFFE, Eurex, CME/CBOT, Euronext, Xetra, Chi-X, LME, LSE, NYSE. FIX Connectivity - Client On-boarding, Support/Troubleshooting of FIX Logs/Connections. Other Market Data - Reuters, Bloomberg, CQG, Ateo (Teo and Lisa). Experience in Exchange and Vendor Management with a view to project managing exchange/system critical upgrades Whilst experience gained in Financial Markets or Financial Services - ideally banking - would be highly beneficial the core underlying Technical Skills are more important. Excellent Salary and Benefits to include: Inclusion in Personal and Company Bonus + Overtime 25 days holiday per year, increasing to 30 days. Pension Health Care, Health and Life Assurance Childcare Vouchers Season Ticket Loan Subsidised Gym Membership Cycle To Work Scheme There's a broad salary range which will be wholly dependent on level of skills and relevant Financial Industry experience. If you're an experienced Applications Support Analyst ready to take your career and technical expertise to the next level including learning a number of new skills then apply in strict confidence for more information.
Role: Senior Swift Configuration Analyst Location : London (3 days/week on site) IR35: Inside Rate: £1000/day (Umbrella) MAX Duration: 6 months Security Clearance: SC (Must be eligible for DV) Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team (FMS) within the Digital Platforms division of Technology. FMS support and configure third party applications and hardware, primarily products provided by SWIFT. The successful candidate should have extensive previous experience of configuring and supporting SWIFT products. Detailed Description of the Role: We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team. From a service perspective, the team are responsible for maintaining and supporting SWIFT product estate which underpin critical financial services within the Banking, Payments and Financial Resilience directorate. Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including Bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Demonstrable technical experience with the following products SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client Both Windows and Linux operating systems Security Clearance: SC - CANDIDATE MUST BE ELIGIBLE FOR SC Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources.
May 02, 2024
Contractor
Role: Senior Swift Configuration Analyst Location : London (3 days/week on site) IR35: Inside Rate: £1000/day (Umbrella) MAX Duration: 6 months Security Clearance: SC (Must be eligible for DV) Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team (FMS) within the Digital Platforms division of Technology. FMS support and configure third party applications and hardware, primarily products provided by SWIFT. The successful candidate should have extensive previous experience of configuring and supporting SWIFT products. Detailed Description of the Role: We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team. From a service perspective, the team are responsible for maintaining and supporting SWIFT product estate which underpin critical financial services within the Banking, Payments and Financial Resilience directorate. Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including Bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Demonstrable technical experience with the following products SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client Both Windows and Linux operating systems Security Clearance: SC - CANDIDATE MUST BE ELIGIBLE FOR SC Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources.
We are seeking an experienced senior configuration analyst. From a service perspective, the team are responsible for maintaining and supporting the Bank's SWIFT product estate which underpin critical financial services. The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle Team Working Engage with multiple stakeholders both internally and externally Ensure team standards and processes are adhered to Proactively contribute and update system/process documentation Consistently demonstrate bank values in day to day work, namely being: collaborative, inclusive, empowering, decisive and open Adopt the Service First culture If you feel you have the skills and experience needed for this role; please do apply now.
May 02, 2024
Contractor
We are seeking an experienced senior configuration analyst. From a service perspective, the team are responsible for maintaining and supporting the Bank's SWIFT product estate which underpin critical financial services. The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle Team Working Engage with multiple stakeholders both internally and externally Ensure team standards and processes are adhered to Proactively contribute and update system/process documentation Consistently demonstrate bank values in day to day work, namely being: collaborative, inclusive, empowering, decisive and open Adopt the Service First culture If you feel you have the skills and experience needed for this role; please do apply now.
We are seeking an Senior Configuration Analyst with extensive previous experience of configuring and supporting SWIFT products. You will be expected to provide out of hours support, including Bank holidays Key accountabilities: Provide technical leadership for the development and support of SWIFT services Use your technical and business experience to support the organisation's production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Deliver high quality software components and documentation which conform to guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Proactively seek out system improvements that result in a reduction in support calls Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have demonstrable specialist experience of the following SWIFT products: Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Key requirements: An ability to engage confidently and effectively with senior stakeholders, both business and technical Strong analytical skills including the ability to translate requirements into a low level technical design Strong technical aptitude with the ability to pick up new technologies quickly Strong problem solving skills The ability to create concise, informative technical documentation The ability to work well under pressure The ability to identify and escalate risks in the interests of protecting Live service/systems Good interpersonal communication skills with an ability to interpret and present information to a variety of recipients. Desirable technical experience: SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
May 02, 2024
Contractor
We are seeking an Senior Configuration Analyst with extensive previous experience of configuring and supporting SWIFT products. You will be expected to provide out of hours support, including Bank holidays Key accountabilities: Provide technical leadership for the development and support of SWIFT services Use your technical and business experience to support the organisation's production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Deliver high quality software components and documentation which conform to guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Proactively seek out system improvements that result in a reduction in support calls Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have demonstrable specialist experience of the following SWIFT products: Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Key requirements: An ability to engage confidently and effectively with senior stakeholders, both business and technical Strong analytical skills including the ability to translate requirements into a low level technical design Strong technical aptitude with the ability to pick up new technologies quickly Strong problem solving skills The ability to create concise, informative technical documentation The ability to work well under pressure The ability to identify and escalate risks in the interests of protecting Live service/systems Good interpersonal communication skills with an ability to interpret and present information to a variety of recipients. Desirable technical experience: SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Location: UK (remote) Reports to: CEO and Board Your team: 15 people, A hybrid of product focused employees in the UK and outsourced engineers abroad. The Company: A privately held SAAS company that has been providing accounting practice software for over 15 years, and picking up numerous awards internationally along the way. Role: You would be responsible for developing, communicating and executing the product vison, strategy and roadmap for the company's accounting practice management software suite, and managing the UK based product, content teams and an offshore engineering team. Applying your understanding of product management, SaaS technology and software delivery, you will work closely with the head of technology to ensure that the right product is developed, maintained and delivered to the client base; and work closely with the sales marketing teams to guide and help deliver product marketing strategies and campaigns. Responsibilities: Product Management Manage, evolve and execute the product visions and strategy for our SaaS software solution that serves accounting practices As an executive, ensure that product strategies and plans align with overall business goals In collaboration with the CEO, head of technology and other key stakeholders agree and deliver on the product roadmap Work with our client success team to engage with clients to gather feedback, understand how they use our product and determine what future features are needed Product Marketing Attend industry conferences, client and in-house events and be the key advocate for our product vision and development plans. Working closely with the marketing team guide the development of product marketing strategies, go to market plans and campaigns about current and upcoming product features Develop knowledge of competition and industry trends to identify new product opportunities and to assist marketing to develop product positioning statements and messaging. Leadership and Management Provide reports to, and present to, and brief the board on product and technology matters Be a senior member of the executive leadership team, participate in meetings and discussions to drive alignment and build consensus across the team to achieve overall business goals Lead, mentor, and develop the UK based product team, including: Agile project manager/scrum master Product Analysts Content Editors Manage contracts and oversee delivery by the offshore engineering and QA team Manage the budget and costs for the product and technology functions of the business Manage the software development and product release lifecycle to ensure reliable development, delivery and maintenance of our software services Manage resolution of operational and product functionality issues or outages Technology Maintain current knowledge of technology landscape and software development practices Work with the head of technology to: Oversee all system design and changes in system architecture Track, analyse and monitor technology performance metrics Engage with external providers such as security consultants/pen. testers, etc. Assist sales and marketing with the completion of IT questionnaires and other queries received during the sales process Maintain IT policy and procedure documents Requirements: 10+ years' product management experience Proven track record of success in leadership positions Familiarity with marketing platforms, programs and policies Strong roject management and organisation skills Experience with programming frameworks Friendly and helpful attitude and the ability to develop and maintain excellent working relationships with clients, stakeholders, colleagues and peers. Strong written and verbal communication skills. High level of attention to detail, excellent follow through and reliability. Skills to independently evaluate and define client and system needs. Experience engaging with people across a variety of levels with diverse backgrounds. IND_PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
May 02, 2024
Full time
Location: UK (remote) Reports to: CEO and Board Your team: 15 people, A hybrid of product focused employees in the UK and outsourced engineers abroad. The Company: A privately held SAAS company that has been providing accounting practice software for over 15 years, and picking up numerous awards internationally along the way. Role: You would be responsible for developing, communicating and executing the product vison, strategy and roadmap for the company's accounting practice management software suite, and managing the UK based product, content teams and an offshore engineering team. Applying your understanding of product management, SaaS technology and software delivery, you will work closely with the head of technology to ensure that the right product is developed, maintained and delivered to the client base; and work closely with the sales marketing teams to guide and help deliver product marketing strategies and campaigns. Responsibilities: Product Management Manage, evolve and execute the product visions and strategy for our SaaS software solution that serves accounting practices As an executive, ensure that product strategies and plans align with overall business goals In collaboration with the CEO, head of technology and other key stakeholders agree and deliver on the product roadmap Work with our client success team to engage with clients to gather feedback, understand how they use our product and determine what future features are needed Product Marketing Attend industry conferences, client and in-house events and be the key advocate for our product vision and development plans. Working closely with the marketing team guide the development of product marketing strategies, go to market plans and campaigns about current and upcoming product features Develop knowledge of competition and industry trends to identify new product opportunities and to assist marketing to develop product positioning statements and messaging. Leadership and Management Provide reports to, and present to, and brief the board on product and technology matters Be a senior member of the executive leadership team, participate in meetings and discussions to drive alignment and build consensus across the team to achieve overall business goals Lead, mentor, and develop the UK based product team, including: Agile project manager/scrum master Product Analysts Content Editors Manage contracts and oversee delivery by the offshore engineering and QA team Manage the budget and costs for the product and technology functions of the business Manage the software development and product release lifecycle to ensure reliable development, delivery and maintenance of our software services Manage resolution of operational and product functionality issues or outages Technology Maintain current knowledge of technology landscape and software development practices Work with the head of technology to: Oversee all system design and changes in system architecture Track, analyse and monitor technology performance metrics Engage with external providers such as security consultants/pen. testers, etc. Assist sales and marketing with the completion of IT questionnaires and other queries received during the sales process Maintain IT policy and procedure documents Requirements: 10+ years' product management experience Proven track record of success in leadership positions Familiarity with marketing platforms, programs and policies Strong roject management and organisation skills Experience with programming frameworks Friendly and helpful attitude and the ability to develop and maintain excellent working relationships with clients, stakeholders, colleagues and peers. Strong written and verbal communication skills. High level of attention to detail, excellent follow through and reliability. Skills to independently evaluate and define client and system needs. Experience engaging with people across a variety of levels with diverse backgrounds. IND_PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
We have successfully recruited during 2023 and as the business grows and develops, we now require an additional two Quality Assurance team members to join our wider Legal and Compliance team. We are seeking candidates who have some demonstrable experience and career interest in Quality Assurance and Compliance. You will have worked in a financial services organisation and be keen to learn and grow as the business develops. You may currently be working as a Quality Administrator, Quality Assessor, Quality Officer or Quality Analyst and be seeking the opportunity to join a well established and successful company who can offer career development and job security. The main purpose of the role is to carry out Quality Assurance Assessments for the business and provide a high standard of professional, efficient customer service to all contacts with specific responsibilities to: Accurately understand and assess policies, procedures, systems and controls. Provide feedback to the business on the performance of systems and controls. Providing support to teams with feedback, trends and recommendations for improvements. We are a well established financial services organisation and an industry leader in our field of the buy to let mortgage sector. The role will be involved in processes and procedures, assisting with setting up and continually reviewing the framework with the support of team leader and communicating this to colleagues throughout the business to ensure best practices. Working Monday to Friday 9am 5pm with a salary up to £35k plus generous discretionary annual bonus. We offer a competitive package of benefits including a hybrid working model, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection and more. We also offer the opportunity to gain formally recognised industry qualifications. Reporting to the Quality Assurance Lead and working within a friendly team, you would be working and interacting with all our departments assessing policies, procedures and working practices to enable to provide recommendations and improvements. The key duties will be as follows: Carry out routine assurance activities for all teams on in house systems and controls and always ensure impartiality Provide feedback from assurance activities to Team Leaders, Department Managers and staff outlining potential improvements, training needs, adherence to policy and procedures, trends and recognising where good performance has been achieved Provide recommendations to management on where improvements to customer outcomes and experience can be made Record assurance results for individuals and teams accurately and within SLA s Ensure records are updated and maintained in accordance with agreed policy and procedures Continually consider improvements for service and efficiency making suggestions through agreed channels Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF) and the Consumer Duty Take responsibility for your own learning and development Carry out ad-hoc tasks as required by management To be successful for the Quality Assurance Assessor role, you will have previous experience working within a Quality related role within a financial services organisation. Previous auditing or compliance skills would also be preferred. You should also be a confident communicator and able to feedback to managers across the business and capable of putting together processes and procedures, setting up the framework with the team leader and communicating this to the business on best practices. In return we can offer a generous starting salary plus discretionary bonus, Mon to Fri 9 5 working hours, a generous benefits package and a hybrid working model. Please submit your CV asap for immediate consideration.
May 02, 2024
Full time
We have successfully recruited during 2023 and as the business grows and develops, we now require an additional two Quality Assurance team members to join our wider Legal and Compliance team. We are seeking candidates who have some demonstrable experience and career interest in Quality Assurance and Compliance. You will have worked in a financial services organisation and be keen to learn and grow as the business develops. You may currently be working as a Quality Administrator, Quality Assessor, Quality Officer or Quality Analyst and be seeking the opportunity to join a well established and successful company who can offer career development and job security. The main purpose of the role is to carry out Quality Assurance Assessments for the business and provide a high standard of professional, efficient customer service to all contacts with specific responsibilities to: Accurately understand and assess policies, procedures, systems and controls. Provide feedback to the business on the performance of systems and controls. Providing support to teams with feedback, trends and recommendations for improvements. We are a well established financial services organisation and an industry leader in our field of the buy to let mortgage sector. The role will be involved in processes and procedures, assisting with setting up and continually reviewing the framework with the support of team leader and communicating this to colleagues throughout the business to ensure best practices. Working Monday to Friday 9am 5pm with a salary up to £35k plus generous discretionary annual bonus. We offer a competitive package of benefits including a hybrid working model, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection and more. We also offer the opportunity to gain formally recognised industry qualifications. Reporting to the Quality Assurance Lead and working within a friendly team, you would be working and interacting with all our departments assessing policies, procedures and working practices to enable to provide recommendations and improvements. The key duties will be as follows: Carry out routine assurance activities for all teams on in house systems and controls and always ensure impartiality Provide feedback from assurance activities to Team Leaders, Department Managers and staff outlining potential improvements, training needs, adherence to policy and procedures, trends and recognising where good performance has been achieved Provide recommendations to management on where improvements to customer outcomes and experience can be made Record assurance results for individuals and teams accurately and within SLA s Ensure records are updated and maintained in accordance with agreed policy and procedures Continually consider improvements for service and efficiency making suggestions through agreed channels Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF) and the Consumer Duty Take responsibility for your own learning and development Carry out ad-hoc tasks as required by management To be successful for the Quality Assurance Assessor role, you will have previous experience working within a Quality related role within a financial services organisation. Previous auditing or compliance skills would also be preferred. You should also be a confident communicator and able to feedback to managers across the business and capable of putting together processes and procedures, setting up the framework with the team leader and communicating this to the business on best practices. In return we can offer a generous starting salary plus discretionary bonus, Mon to Fri 9 5 working hours, a generous benefits package and a hybrid working model. Please submit your CV asap for immediate consideration.
Our client is looking for a Software Support Analyst to join their team on a fixed-term contract. It is an exciting opportunity for an innovative, flexible candidate with a strong interest in IT software applications. You will provide support to customers, both with technical and functional help. This is a 10-month, fixed term contract. Our client is looking for a Software Support Analyst to join their team on a fixed-term contract. It is an exciting opportunity for an innovative, flexible candidate with a strong interest in IT software applications. You will provide support to customers, both with technical and functional help. This is a 10-month, fixed term contract. Key Responsibilities: Investigate and resolve reported issues Log, prioritise and keep issues up to date on the issues tracking system, ensuring that you work to ITIL standards. Work with customers in reproducing issues in order to find resolution as thoroughly and quickly as possible Research issues and interrogate support materials and documentation to source solutions Escalate issues to team leaders and management as appropriate. Monitor the Cloud system and proactively investigate performance issues to avoid problems before they are reported by customers. Ensure customer success through the system and also being aware of all products to advise customers on how we can support them with all the group services. Log bugs with Development and manage customer expectations regarding delivery of fixes Perform customer call backs and monitor calls through to resolution Actively manage customer satisfaction and provide timely updates on call progress Pursue system traces or queries concerning customer databases in order to gather enough information to be able to triage calls Assist in the smooth migration of current on-premise customers to use the Cloud System. Carry out supplier account creation and administration ensuring the process is managed and runs smoothly. Experience and Skills Requirements Candidates will preferably be educated to Degree level or have good A level qualifications Experience of working in a customer facing or customer service role would be beneficial Proven technical application support experience is required Experience of troubleshooting and service support is required Working knowledge of web protocols and infrastructure required SQL Query experience required High energy team player who is able to self-manage Good attention to detail and accuracy Excellent verbal and written communication skills Ability to create and maintain strong work relationships both with customers and internally. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
May 02, 2024
Contractor
Our client is looking for a Software Support Analyst to join their team on a fixed-term contract. It is an exciting opportunity for an innovative, flexible candidate with a strong interest in IT software applications. You will provide support to customers, both with technical and functional help. This is a 10-month, fixed term contract. Our client is looking for a Software Support Analyst to join their team on a fixed-term contract. It is an exciting opportunity for an innovative, flexible candidate with a strong interest in IT software applications. You will provide support to customers, both with technical and functional help. This is a 10-month, fixed term contract. Key Responsibilities: Investigate and resolve reported issues Log, prioritise and keep issues up to date on the issues tracking system, ensuring that you work to ITIL standards. Work with customers in reproducing issues in order to find resolution as thoroughly and quickly as possible Research issues and interrogate support materials and documentation to source solutions Escalate issues to team leaders and management as appropriate. Monitor the Cloud system and proactively investigate performance issues to avoid problems before they are reported by customers. Ensure customer success through the system and also being aware of all products to advise customers on how we can support them with all the group services. Log bugs with Development and manage customer expectations regarding delivery of fixes Perform customer call backs and monitor calls through to resolution Actively manage customer satisfaction and provide timely updates on call progress Pursue system traces or queries concerning customer databases in order to gather enough information to be able to triage calls Assist in the smooth migration of current on-premise customers to use the Cloud System. Carry out supplier account creation and administration ensuring the process is managed and runs smoothly. Experience and Skills Requirements Candidates will preferably be educated to Degree level or have good A level qualifications Experience of working in a customer facing or customer service role would be beneficial Proven technical application support experience is required Experience of troubleshooting and service support is required Working knowledge of web protocols and infrastructure required SQL Query experience required High energy team player who is able to self-manage Good attention to detail and accuracy Excellent verbal and written communication skills Ability to create and maintain strong work relationships both with customers and internally. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
My client s Reward team are now looking for a committed colleague to be responsible for helping to plan, design, implement and administer a comprehensive total rewards strategy and programs for the Company. As the Global Reward Manager you will be an important member of the team in helping us drive the growth of the Reward function and help shape the future of our Reward framework and principles. What you'll be doing as the Reward Manager Designing, managing and advising on all global reward policies and annual processes including salary reviews, benchmarking, pay equity, incentive pay and Executive renumeration plans through strong stakeholder partnerships with HR Operations, People Relations, Internal Communications, Group Reward, etc. Supervising the creation and maintenance of rewards documentation and process flows that clearly outline the handoffs between teams. Partnering with the Director of People Transformation to build a global reward strategy Understanding the link between pay and performance and partner with the PL&OD and Culture teams to identify reward mechanisms Supporting the implementation of a new career architecture and pathways program through design of pay banding and subsequent analysis. Provide advisory to HR Business Partners, Talent Acquisition and business areas on both rewards strategy and time-sensitive operational matters including benchmarking and equal pay issues. Lead, develop and line manage a Global Rewards Analyst The successful Reward Manager will have the following skills/experience: You will be a team player, happy to jump into live projects. Have the ability to manage the annual rewards processes and projects independently Ability to influence business leaders by using data and insights Strong systems knowledge and analytical skills with the ability to interpret market data and trends using Excel, PowerBI or other data visualization tools A solid HR grounding to support the wider People team from a reward perspective. Prior experience designing and managing Rewards processes at a global organization. Experience of/exposure to Job Grading/Job Architecture/Job Levelling Exposure to business transformation Project management experience strongly desired What we offer in return An excellent work/life balance with a fantastic, flexible working culture 25 days annual leave per year plus a day off for your birthday 3 additional discretionary days off during the holiday season at the end of the year 4 paid volunteering days each year Company funded single cover private medical insurance Employee assistance programme - offering 24/7 well-being support Share Match - Plan that matches every share purchased with two free shares. Pension scheme Life assurance, plus optical and medical care
May 02, 2024
Full time
My client s Reward team are now looking for a committed colleague to be responsible for helping to plan, design, implement and administer a comprehensive total rewards strategy and programs for the Company. As the Global Reward Manager you will be an important member of the team in helping us drive the growth of the Reward function and help shape the future of our Reward framework and principles. What you'll be doing as the Reward Manager Designing, managing and advising on all global reward policies and annual processes including salary reviews, benchmarking, pay equity, incentive pay and Executive renumeration plans through strong stakeholder partnerships with HR Operations, People Relations, Internal Communications, Group Reward, etc. Supervising the creation and maintenance of rewards documentation and process flows that clearly outline the handoffs between teams. Partnering with the Director of People Transformation to build a global reward strategy Understanding the link between pay and performance and partner with the PL&OD and Culture teams to identify reward mechanisms Supporting the implementation of a new career architecture and pathways program through design of pay banding and subsequent analysis. Provide advisory to HR Business Partners, Talent Acquisition and business areas on both rewards strategy and time-sensitive operational matters including benchmarking and equal pay issues. Lead, develop and line manage a Global Rewards Analyst The successful Reward Manager will have the following skills/experience: You will be a team player, happy to jump into live projects. Have the ability to manage the annual rewards processes and projects independently Ability to influence business leaders by using data and insights Strong systems knowledge and analytical skills with the ability to interpret market data and trends using Excel, PowerBI or other data visualization tools A solid HR grounding to support the wider People team from a reward perspective. Prior experience designing and managing Rewards processes at a global organization. Experience of/exposure to Job Grading/Job Architecture/Job Levelling Exposure to business transformation Project management experience strongly desired What we offer in return An excellent work/life balance with a fantastic, flexible working culture 25 days annual leave per year plus a day off for your birthday 3 additional discretionary days off during the holiday season at the end of the year 4 paid volunteering days each year Company funded single cover private medical insurance Employee assistance programme - offering 24/7 well-being support Share Match - Plan that matches every share purchased with two free shares. Pension scheme Life assurance, plus optical and medical care
Distribution Data Analyst and Development Manager Bracknell £45,000 - £55,000pa + benefits Summary: An exciting opportunity has arisen for a distribution analysis and insight specialist to join a well-established and leading UK retailer at their site in Bracknell.Working collaboratively with cross-functional teams including the internal Distribution team and third-party logistics providers, you will examine data and trends and conduct advanced data analysis. You will use this to prepare and present Management Information reports and graphs to the senior team for their use in supporting strategic transportation/distribution initiatives. The data you generate will influence how the distribution operation delivers products and how efficiently and cost effective this is able to be done. Key Responsibilities: Creating in-depth analysis and insight, particularly of costs and benefits Conducting transport, distribution and warehouse modelling and inform the senior team on current performance and future changes and developments. Monitoring transport performance and contributing to KPI analysis. Working across Distribution to diagnose issues and identify opportunities for improvements. Key Skills/Experience Advanced data analysis skills Highly numerate with strong spreadsheet skills Sound knowledge of distribution operations, ideally within the retail sector, and the ability to apply this to the data. Ability to make complex analysis and insights clear and meaningful. Working knowledge of advanced data analysis tools If you feel that you have the skills and experience to conduct the necessary high-level analysis to bring insight and clarity into this well-known brand's operational performance then Bis Henderson Recruitment would be keen to hear from you. Ref: 9528 Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
May 02, 2024
Full time
Distribution Data Analyst and Development Manager Bracknell £45,000 - £55,000pa + benefits Summary: An exciting opportunity has arisen for a distribution analysis and insight specialist to join a well-established and leading UK retailer at their site in Bracknell.Working collaboratively with cross-functional teams including the internal Distribution team and third-party logistics providers, you will examine data and trends and conduct advanced data analysis. You will use this to prepare and present Management Information reports and graphs to the senior team for their use in supporting strategic transportation/distribution initiatives. The data you generate will influence how the distribution operation delivers products and how efficiently and cost effective this is able to be done. Key Responsibilities: Creating in-depth analysis and insight, particularly of costs and benefits Conducting transport, distribution and warehouse modelling and inform the senior team on current performance and future changes and developments. Monitoring transport performance and contributing to KPI analysis. Working across Distribution to diagnose issues and identify opportunities for improvements. Key Skills/Experience Advanced data analysis skills Highly numerate with strong spreadsheet skills Sound knowledge of distribution operations, ideally within the retail sector, and the ability to apply this to the data. Ability to make complex analysis and insights clear and meaningful. Working knowledge of advanced data analysis tools If you feel that you have the skills and experience to conduct the necessary high-level analysis to bring insight and clarity into this well-known brand's operational performance then Bis Henderson Recruitment would be keen to hear from you. Ref: 9528 Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Join our dynamic and rapidly growing team at Barbon, where innovation meets integrity. As a leader in tenant referencing and specialist lettings insurance, we thrive on energy, creativity, and a passion for excellence.We are seeking a highly motivated and experienced Head of Underwriting to lead and direct underwriting strategy, operations, and policy development across product lines. This role is pivotal in ensuring that our business operations maintain the highest levels of integrity and ethics in a fast-paced environment. If you're ready to take on a high challenging leadership role in a high-energy environment where your expertise can make a real difference, we want to hear from you. Apply now and become a key player in shaping the future of Barbon! Key Responsibilities: • Lead, manage, coach and support the Team Leaders for the Underwriting, Product Governance Teams, ensuring that SLA's are adhered to and improve business efficiencies through controlled empowerment roll-outs to the Sales Teams.• Monitor and report on performance and suitability of each product against set parameters throughout their lifecycle.• Drive any product rationalisation projects across the Groups brands and review rationalisation opportunities.• Chair the Product Governance Committee and maintain and develop the product governance framework itself ensuring the group's processes incorporate the latest legislative and regulatory requirements.• Maintain, with the support of the Underwriting Technical Analyst, a specific product based management information reporting suite and issue a "Product Performance Dashboard" at agreed intervals to the PGC and other key stakeholders. • Be the point of contact for insurer relationships and manage these effectively. • Manage the relationship with insurers. Overseeing regular underwriting meetings and QBR's as well as demonstrating a strong understanding of the contractual arrangements and profit share scheme.• Contribute and ensure smooth implementation of strategic business objectives and product development. SMCR Regulatory Responsibility • Under the FCA's Senior Manager & Certification Regime (SMCR) this role is deemed to be responsible for the following certification function:• Significant Management Function - this role has significant responsibility, including key decision making for insurance sales• The job holder will be required to meet the requirements of the Certification Regime, including but not limited to:• Fitness & Propriety assessments• Completion of 15 hours of Continuous Professional Development (CPD) on an annual basis• Adherence to Conduct Rules Education / Qualifications • At least 4 GCSE's/O Levels (grade c or above) including Maths and English• Cert CII, progression towards or at the very least a commitment to enrol for these Insurance qualifications upon appointment• Dip CII / ACII or progress towards (or comparable in other financial services sectors) (desirable) Experience and knowledge • At least 3 years general insurance / financial services experience working with insurance products Skills / Aptitude • Collaborative Working - Encourages Co-Operative Working• Communicating Clearly- Promotes Two-Way Communication • Leading & Developing- Enables the Performance of Others• Thinking Customer- Strives to Deliver Excellence• Commercial Mind-set- Identifies opportunities to reduce costs • Analysing & Initiating- Applies Analytical Rigour• Adapting & Responding- Adapts to Change• Taking Ownership- Seeks New Opportunities• Creating & Innovating- Encourages Innovation• Planning & Prioritising-Plans and Monitors Further information As well as a competitive salary we offer the following benefits -• Competitive holiday allowance with the annual option to buy additional days • Death in Service benefit of x4 salary• Company pension scheme• Enhanced maternity and paternity leave packages• A flexible benefits package which allows you to add additional benefits to your overall package• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more• Referral schemes • Discounted rates on PIB products• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more• If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day.• We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity• PIB Group are committed to improving their environmental impact in a responsible way. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
May 02, 2024
Full time
Join our dynamic and rapidly growing team at Barbon, where innovation meets integrity. As a leader in tenant referencing and specialist lettings insurance, we thrive on energy, creativity, and a passion for excellence.We are seeking a highly motivated and experienced Head of Underwriting to lead and direct underwriting strategy, operations, and policy development across product lines. This role is pivotal in ensuring that our business operations maintain the highest levels of integrity and ethics in a fast-paced environment. If you're ready to take on a high challenging leadership role in a high-energy environment where your expertise can make a real difference, we want to hear from you. Apply now and become a key player in shaping the future of Barbon! Key Responsibilities: • Lead, manage, coach and support the Team Leaders for the Underwriting, Product Governance Teams, ensuring that SLA's are adhered to and improve business efficiencies through controlled empowerment roll-outs to the Sales Teams.• Monitor and report on performance and suitability of each product against set parameters throughout their lifecycle.• Drive any product rationalisation projects across the Groups brands and review rationalisation opportunities.• Chair the Product Governance Committee and maintain and develop the product governance framework itself ensuring the group's processes incorporate the latest legislative and regulatory requirements.• Maintain, with the support of the Underwriting Technical Analyst, a specific product based management information reporting suite and issue a "Product Performance Dashboard" at agreed intervals to the PGC and other key stakeholders. • Be the point of contact for insurer relationships and manage these effectively. • Manage the relationship with insurers. Overseeing regular underwriting meetings and QBR's as well as demonstrating a strong understanding of the contractual arrangements and profit share scheme.• Contribute and ensure smooth implementation of strategic business objectives and product development. SMCR Regulatory Responsibility • Under the FCA's Senior Manager & Certification Regime (SMCR) this role is deemed to be responsible for the following certification function:• Significant Management Function - this role has significant responsibility, including key decision making for insurance sales• The job holder will be required to meet the requirements of the Certification Regime, including but not limited to:• Fitness & Propriety assessments• Completion of 15 hours of Continuous Professional Development (CPD) on an annual basis• Adherence to Conduct Rules Education / Qualifications • At least 4 GCSE's/O Levels (grade c or above) including Maths and English• Cert CII, progression towards or at the very least a commitment to enrol for these Insurance qualifications upon appointment• Dip CII / ACII or progress towards (or comparable in other financial services sectors) (desirable) Experience and knowledge • At least 3 years general insurance / financial services experience working with insurance products Skills / Aptitude • Collaborative Working - Encourages Co-Operative Working• Communicating Clearly- Promotes Two-Way Communication • Leading & Developing- Enables the Performance of Others• Thinking Customer- Strives to Deliver Excellence• Commercial Mind-set- Identifies opportunities to reduce costs • Analysing & Initiating- Applies Analytical Rigour• Adapting & Responding- Adapts to Change• Taking Ownership- Seeks New Opportunities• Creating & Innovating- Encourages Innovation• Planning & Prioritising-Plans and Monitors Further information As well as a competitive salary we offer the following benefits -• Competitive holiday allowance with the annual option to buy additional days • Death in Service benefit of x4 salary• Company pension scheme• Enhanced maternity and paternity leave packages• A flexible benefits package which allows you to add additional benefits to your overall package• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more• Referral schemes • Discounted rates on PIB products• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more• If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day.• We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity• PIB Group are committed to improving their environmental impact in a responsible way. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Tribal SITS Developer Location: London Duration: 6 months initially Ir35: Inside (Must use an umbrella company) Job Summary: We are seeking an experienced and detail-oriented Tribal SITS Developer to join our team. The ideal candidate will be responsible for designing, developing, testing, and maintaining the Tribal SITS platform, ensuring its optimal performance and alignment with organizational objectives. The Tribal SITS Developer will collaborate with cross-functional teams to enhance system functionality and contribute to the overall success of our educational technology initiatives. Key Responsibilities: Tribal SITS Development: Design, develop, and implement new features and functionalities within the Tribal SITS platform. Customize and extend existing modules to meet specific institutional requirements. Collaborate with stakeholders to gather and analyze system requirements. Integration and Maintenance: Integrate Tribal SITS with other institutional systems and databases as needed. Conduct regular system maintenance activities to ensure smooth operation and optimal performance. Troubleshoot and resolve issues related to system functionality. Documentation: Create and maintain detailed technical documentation for Tribal SITS modules, configurations, and customizations. Provide training and documentation for end-users on system usage. Collaboration: Work closely with cross-functional teams, including administrators, analysts, and end-users, to understand and address system requirements. Collaborate with IT teams to ensure the seamless integration of Tribal SITS with other systems.
May 02, 2024
Contractor
Tribal SITS Developer Location: London Duration: 6 months initially Ir35: Inside (Must use an umbrella company) Job Summary: We are seeking an experienced and detail-oriented Tribal SITS Developer to join our team. The ideal candidate will be responsible for designing, developing, testing, and maintaining the Tribal SITS platform, ensuring its optimal performance and alignment with organizational objectives. The Tribal SITS Developer will collaborate with cross-functional teams to enhance system functionality and contribute to the overall success of our educational technology initiatives. Key Responsibilities: Tribal SITS Development: Design, develop, and implement new features and functionalities within the Tribal SITS platform. Customize and extend existing modules to meet specific institutional requirements. Collaborate with stakeholders to gather and analyze system requirements. Integration and Maintenance: Integrate Tribal SITS with other institutional systems and databases as needed. Conduct regular system maintenance activities to ensure smooth operation and optimal performance. Troubleshoot and resolve issues related to system functionality. Documentation: Create and maintain detailed technical documentation for Tribal SITS modules, configurations, and customizations. Provide training and documentation for end-users on system usage. Collaboration: Work closely with cross-functional teams, including administrators, analysts, and end-users, to understand and address system requirements. Collaborate with IT teams to ensure the seamless integration of Tribal SITS with other systems.
WTW's Outsourcing Business provides outsourced health and welfare, defined benefit (DB) and defined contribution (DC) plan, administration services to clients covering the day-to-day management of health and welfare and pension plans.This is an excellent opportunity to work within our Outsourcing Business as a Pensions Technical Analyst who will take on an important role within our Projects Team and will be primarily involved in the scoping, costing, review, management, and delivery of ad-hoc revenue generating project requests. The Role As a Analyst on the Projects team, you will be helping to cover work on a wide spectrum of pension projects ranging from small one-off data requests through to large single and regular projects. All the while looking to maximise project revenue.The role is working on the largest administration client within Outsourcing Business Function and will cover projects across the pension world. Including data analysis, calculations, reporting, data reparation, Client communication and process improvements to name but a few. The role will be both challenging, diverse, and rewarding and ultimately you will make a real difference to the administration delivery.Whilst full training and support will be provided the Analyst will be work on following: Reviewing new project requests. Gathering information and a full understanding of them to provide an accurate impact assessment including resource requirements from across Outsourcing Business, cost implications and delivery deadlines that we will be expected to meet. Once client sign-off has been received progressing and or management of the many different facets therein. Assist with project scope and costing from various client contacts. Review requests and elicit full requirements from client tasks to document analysis and workshops. Work with other team members to complete ad-hoc revenue generating projects. Work with other areas of Outsourcing Business to ensure projects complete to time and budget. Extract, manipulate and present data as required. Calculation review and system automation Proactively communicate with internal and external stakeholders throughout the project The Requirement Experience of occupational pension schemes - Defined Benefits Relevant experience of successfully undertaking a project or analyst role within the pensions industry. Attention to detail. Strong logical and problem-solving skills. Knowledge of a range of project and system delivery methodologies. Ability to work alone or collaborate as part of a team. Flexible and "can do" approach. Ability to manipulate data within excel. Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement. Strong organisational abilities and flexibility to work in a performance driven environment managing multiple project priorities. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executive, managers, and subject matter experts. What we can offer you? As a reward for your efforts, an industry standard salary and benefits package is offered along with potential progression opportunity, support, and further training. Although this is a full-time role, we are open to discussing flexible work arrangements for the right candidate.At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity. Equal Opportunity Employer You don't need to have an account in our ATS to apply for the jobs. Once you click apply, get started right away by simply using your email. Your profile will be created and kept up to date automatically as you enter details for each of your job applications.
May 02, 2024
Full time
WTW's Outsourcing Business provides outsourced health and welfare, defined benefit (DB) and defined contribution (DC) plan, administration services to clients covering the day-to-day management of health and welfare and pension plans.This is an excellent opportunity to work within our Outsourcing Business as a Pensions Technical Analyst who will take on an important role within our Projects Team and will be primarily involved in the scoping, costing, review, management, and delivery of ad-hoc revenue generating project requests. The Role As a Analyst on the Projects team, you will be helping to cover work on a wide spectrum of pension projects ranging from small one-off data requests through to large single and regular projects. All the while looking to maximise project revenue.The role is working on the largest administration client within Outsourcing Business Function and will cover projects across the pension world. Including data analysis, calculations, reporting, data reparation, Client communication and process improvements to name but a few. The role will be both challenging, diverse, and rewarding and ultimately you will make a real difference to the administration delivery.Whilst full training and support will be provided the Analyst will be work on following: Reviewing new project requests. Gathering information and a full understanding of them to provide an accurate impact assessment including resource requirements from across Outsourcing Business, cost implications and delivery deadlines that we will be expected to meet. Once client sign-off has been received progressing and or management of the many different facets therein. Assist with project scope and costing from various client contacts. Review requests and elicit full requirements from client tasks to document analysis and workshops. Work with other team members to complete ad-hoc revenue generating projects. Work with other areas of Outsourcing Business to ensure projects complete to time and budget. Extract, manipulate and present data as required. Calculation review and system automation Proactively communicate with internal and external stakeholders throughout the project The Requirement Experience of occupational pension schemes - Defined Benefits Relevant experience of successfully undertaking a project or analyst role within the pensions industry. Attention to detail. Strong logical and problem-solving skills. Knowledge of a range of project and system delivery methodologies. Ability to work alone or collaborate as part of a team. Flexible and "can do" approach. Ability to manipulate data within excel. Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement. Strong organisational abilities and flexibility to work in a performance driven environment managing multiple project priorities. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executive, managers, and subject matter experts. What we can offer you? As a reward for your efforts, an industry standard salary and benefits package is offered along with potential progression opportunity, support, and further training. Although this is a full-time role, we are open to discussing flexible work arrangements for the right candidate.At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity. Equal Opportunity Employer You don't need to have an account in our ATS to apply for the jobs. Once you click apply, get started right away by simply using your email. Your profile will be created and kept up to date automatically as you enter details for each of your job applications.
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We have an amazing opportunity for a Junior ServiceNow Engineer to join us in Hove! You'll be joining a dynamic, hands-on team helping to support technology-based changes within the security environment; playing a key role in the ongoing improvement of the ServiceNow solution used across the L&G business. If you're looking for a role with exposure to IAM and Security then this could be the ideal next move for you! What you'll be doing Maintaining the IAM Service Catalogue as presented to our diverse user base, ensuring workflow is consistent and all approvals are managed in a way that meets rigorous audit standards Partnering with other Engineers, System Admins, Product Owners, customers and suppliers to deliver opportunities to enhance the user experience across Security and IAM processes, tools and automation capabilities Staying abreast of new ServiceNow capabilities, features and functionality, playing a key role in driving continual improvement with a strong focus on enablement - leading to improved customer satisfaction Working with the Business Analysts, System Admins and Product Owners to help deliver user stories required for the IAM team. Gaining an understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access Management perspective Reporting into the Identity and Access Management function, you'll be delivering automated access provisioning and integrating with other core IAM products such as IdentityNow Qualifications What we're looking for Experience of developing ServiceNow Catalogue items, including workflows and approvals. Experience of REST API's and JSON Someone that isn't afraid to ask questions if they are unsure of the solution - the team are more than happy to help Sailpoint experience would be great, but training will be given Understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access management perspective Additional Information When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution. If you join us, you'll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We're also proud to offer competitive family leave. You'll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings. Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
May 02, 2024
Full time
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We have an amazing opportunity for a Junior ServiceNow Engineer to join us in Hove! You'll be joining a dynamic, hands-on team helping to support technology-based changes within the security environment; playing a key role in the ongoing improvement of the ServiceNow solution used across the L&G business. If you're looking for a role with exposure to IAM and Security then this could be the ideal next move for you! What you'll be doing Maintaining the IAM Service Catalogue as presented to our diverse user base, ensuring workflow is consistent and all approvals are managed in a way that meets rigorous audit standards Partnering with other Engineers, System Admins, Product Owners, customers and suppliers to deliver opportunities to enhance the user experience across Security and IAM processes, tools and automation capabilities Staying abreast of new ServiceNow capabilities, features and functionality, playing a key role in driving continual improvement with a strong focus on enablement - leading to improved customer satisfaction Working with the Business Analysts, System Admins and Product Owners to help deliver user stories required for the IAM team. Gaining an understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access Management perspective Reporting into the Identity and Access Management function, you'll be delivering automated access provisioning and integrating with other core IAM products such as IdentityNow Qualifications What we're looking for Experience of developing ServiceNow Catalogue items, including workflows and approvals. Experience of REST API's and JSON Someone that isn't afraid to ask questions if they are unsure of the solution - the team are more than happy to help Sailpoint experience would be great, but training will be given Understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access management perspective Additional Information When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution. If you join us, you'll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We're also proud to offer competitive family leave. You'll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings. Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
We are seeking to hire a Research Analyst into our Leeds-based investment team. If you are curious and self-motivated, with experience of creating investment research for global equities, this is a great opportunity. Our Research Analysts conduct detailed fundamental research on companies in global equity sectors within the research team, which sits within the wider investment function. The investment team manages both internal (direct securities) and external (selecting fund managers) investment products with defined risk/return objectives across Public Equities, Fixed Income, Alternatives and Real Estate. Ultimately Border to Coast is an investment business and its success is determined by the investment performance we generate for our Partner Funds. This role supports Border to Coast's internal Equity Portfolio Managers, creating high quality investment research which enables sound investment decisions that fully integrate Responsible Investment principles and achieve long term investment returns. Sector allocation for the role is to be explored during the application process, taking account of candidate knowledge and portfolio coverage requirements. Role Specific Accountabilities Equity Research Conduct detailed fundamental research on companies in global equity sectors, generating investment research to facilitate Portfolio Manager portfolio construction in accordance with Border to Coast Investment philosophy, investment process, and procedures. Evaluate new stock ideas for inclusion in relevant portfolios in conjunction with Research Manager/Senior Research Manager/Portfolio Manager. Play an active role in constructively and respectfully challenging the information, analysis and logic supporting the recommendations of research team colleagues and investment approach of Internal Equity PMs, seeking to enable performance of internal funds, sharing insight and subject matter expertise to develop the capability of others and develop our investment culture. Active participation in investment team meetings, company meetings and conferences. Engage with both the Portfolio Risk and Responsible Investment teams to ensure an integrated investment approach. Skills and Knowledge Strong written and verbal communication and presentation skills Ability to distil a wide range of often conflicting information in a concise and cohesive manner Problem solving and decision-making capability using imperfect information Understanding of financial income, cashflow and balance sheet models in order to support investment thesis. The ability to collaborate with others to generate investment ideas, refine processes, and share constructive feedback High levels of integrity and trustworthiness Effective in IT skills required for the job role About You: Minimum 3 years relevant experience of investment analysis and/or accountancy. Keen interest in, and understanding of, investment markets, long-term investment, and commitment to responsible investment and sustainability Educated to degree level or equivalent and have (or be studying towards) a suitable investment management qualification. About Us: Border to Coast Pensions Partnership is a collaboration of 11 Local Government Pension Funds with a total asset value of c.£60 billion (as of the 31st of March 2023). Border to Coast is a FCA regulated investment company created to pool the investments of like-minded Local Government Pension Scheme (LGPS) funds - our 'Partner Funds'. Established in 2018, we are the largest LGPS pools in the UK, and the largest UK asset manager outside London and Edinburgh. Our purpose is to make a difference for the Local Government Pension Scheme. We seek to do this by providing cost-effective, innovative, and responsible investment opportunities that deliver returns over the long-term. This is on behalf of the more than 1.1 million LGPS members, 2,800 local participating employers, and the millions of taxpayers associated with our Partner Funds. Since launch, Border to Coast has been awarded 'Best Pool of the Year' at the LAPF Investment Awards three years out of four, most recently won the 'Pool Innovation of the Year' and named at the Professional Pensions UK Pensions Awards as 'Equity' and 'Alternatives Manager of the Year'. Joining Border to Coast, you will have access to our excellent benefits: Vitality Health Insurance for all employees Employee Assistance Programme A generous holiday allowance of 30 days a year, plus bank holidays, as we feel it's important for colleagues to maintain a healthy work-life balance. Professional Development Critical Illness Cover Pension scheme Stunning Leeds city centre location only a short walk to the train station Cycle to work scheme Life Assurance 6x of salary Sustainable travel plans and public transport discounts Range of discounts for Leeds gyms, shops and restaurants We welcome applications from people of all backgrounds. We have an open and supportive culture with a commitment to learning and valuing everyone's skills and contribution.
May 02, 2024
Full time
We are seeking to hire a Research Analyst into our Leeds-based investment team. If you are curious and self-motivated, with experience of creating investment research for global equities, this is a great opportunity. Our Research Analysts conduct detailed fundamental research on companies in global equity sectors within the research team, which sits within the wider investment function. The investment team manages both internal (direct securities) and external (selecting fund managers) investment products with defined risk/return objectives across Public Equities, Fixed Income, Alternatives and Real Estate. Ultimately Border to Coast is an investment business and its success is determined by the investment performance we generate for our Partner Funds. This role supports Border to Coast's internal Equity Portfolio Managers, creating high quality investment research which enables sound investment decisions that fully integrate Responsible Investment principles and achieve long term investment returns. Sector allocation for the role is to be explored during the application process, taking account of candidate knowledge and portfolio coverage requirements. Role Specific Accountabilities Equity Research Conduct detailed fundamental research on companies in global equity sectors, generating investment research to facilitate Portfolio Manager portfolio construction in accordance with Border to Coast Investment philosophy, investment process, and procedures. Evaluate new stock ideas for inclusion in relevant portfolios in conjunction with Research Manager/Senior Research Manager/Portfolio Manager. Play an active role in constructively and respectfully challenging the information, analysis and logic supporting the recommendations of research team colleagues and investment approach of Internal Equity PMs, seeking to enable performance of internal funds, sharing insight and subject matter expertise to develop the capability of others and develop our investment culture. Active participation in investment team meetings, company meetings and conferences. Engage with both the Portfolio Risk and Responsible Investment teams to ensure an integrated investment approach. Skills and Knowledge Strong written and verbal communication and presentation skills Ability to distil a wide range of often conflicting information in a concise and cohesive manner Problem solving and decision-making capability using imperfect information Understanding of financial income, cashflow and balance sheet models in order to support investment thesis. The ability to collaborate with others to generate investment ideas, refine processes, and share constructive feedback High levels of integrity and trustworthiness Effective in IT skills required for the job role About You: Minimum 3 years relevant experience of investment analysis and/or accountancy. Keen interest in, and understanding of, investment markets, long-term investment, and commitment to responsible investment and sustainability Educated to degree level or equivalent and have (or be studying towards) a suitable investment management qualification. About Us: Border to Coast Pensions Partnership is a collaboration of 11 Local Government Pension Funds with a total asset value of c.£60 billion (as of the 31st of March 2023). Border to Coast is a FCA regulated investment company created to pool the investments of like-minded Local Government Pension Scheme (LGPS) funds - our 'Partner Funds'. Established in 2018, we are the largest LGPS pools in the UK, and the largest UK asset manager outside London and Edinburgh. Our purpose is to make a difference for the Local Government Pension Scheme. We seek to do this by providing cost-effective, innovative, and responsible investment opportunities that deliver returns over the long-term. This is on behalf of the more than 1.1 million LGPS members, 2,800 local participating employers, and the millions of taxpayers associated with our Partner Funds. Since launch, Border to Coast has been awarded 'Best Pool of the Year' at the LAPF Investment Awards three years out of four, most recently won the 'Pool Innovation of the Year' and named at the Professional Pensions UK Pensions Awards as 'Equity' and 'Alternatives Manager of the Year'. Joining Border to Coast, you will have access to our excellent benefits: Vitality Health Insurance for all employees Employee Assistance Programme A generous holiday allowance of 30 days a year, plus bank holidays, as we feel it's important for colleagues to maintain a healthy work-life balance. Professional Development Critical Illness Cover Pension scheme Stunning Leeds city centre location only a short walk to the train station Cycle to work scheme Life Assurance 6x of salary Sustainable travel plans and public transport discounts Range of discounts for Leeds gyms, shops and restaurants We welcome applications from people of all backgrounds. We have an open and supportive culture with a commitment to learning and valuing everyone's skills and contribution.