Software Support Analyst (1st Line Helpdesk Support) Do you want a new career change or challenge working on some cutting edge projects & within an enjoyable fun working environment? If so, this is the role job for you! My client are an established software solutions organisation based in Bedfordshire who offer web & software (SaaS) products/services to national & international clients. Products are used by a variety of enterprising clients & are developed to the highest standards using the latest technologies and techniques. The position of Software Support Engineer will encompass the support of external clients and will suit candidates who have experience in supporting bespoke software solutions. This is a software support role and therefore you will be heavily involved in working closely with team members to provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally) This role will suit candidates looking for a real challenge and who want to be part of a creative growing Software & Technology driven business. Due to the nature of the position, we are looking for someone who has solid communication ( written & Verbal ), and client interaction skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new technologies & techniques Personal training budget A fun, dynamic working environment. Excellent career progression Salary re-views Attractive holiday entitlement Excellent work life balance Hybrid remote working (after probation)
May 17, 2024
Full time
Software Support Analyst (1st Line Helpdesk Support) Do you want a new career change or challenge working on some cutting edge projects & within an enjoyable fun working environment? If so, this is the role job for you! My client are an established software solutions organisation based in Bedfordshire who offer web & software (SaaS) products/services to national & international clients. Products are used by a variety of enterprising clients & are developed to the highest standards using the latest technologies and techniques. The position of Software Support Engineer will encompass the support of external clients and will suit candidates who have experience in supporting bespoke software solutions. This is a software support role and therefore you will be heavily involved in working closely with team members to provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally) This role will suit candidates looking for a real challenge and who want to be part of a creative growing Software & Technology driven business. Due to the nature of the position, we are looking for someone who has solid communication ( written & Verbal ), and client interaction skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new technologies & techniques Personal training budget A fun, dynamic working environment. Excellent career progression Salary re-views Attractive holiday entitlement Excellent work life balance Hybrid remote working (after probation)
Are you looking for a Service Desk Analyst role near Rotherham? Salary up to 24,000 inc benefits and bonus package! Commutable from Sheffield or Doncaster areas in South Yorkshire. This Service Desk Analyst role will give you the opportunity to work within a fast paced and dynamic environment alongside some experienced and great Infrastructure Engineers. You will be the person to speak to end-users within this multi-site business to help them resolve their IT support needs. As part of the role, you will be learn alot from the diverse technologies while coordinating with the Desktop and Infrastructure Engineers to get tickets logged and resolved. This is a great team! Ideally, you will have some commercial exprerience already within an IT Team or have a keen interest of developing your IT career in this ground floor opportunity. Your skills and experience may include some or all of the following: IT Graduate with relevant IT accreditations or some commercial work experience within an IT role. Good customer service and telephone skills. An understanding of Active Directory. Familiarity with Office 365 and similiar packages. Basic Networking, DNS, and TCP/IP skills Really important one, you will have a great team spirit! If you are interested to know more about this Service Desk Analyst opportunity then apply now for more details. All relevant applicants will be contacted to progress swiftly!
May 17, 2024
Full time
Are you looking for a Service Desk Analyst role near Rotherham? Salary up to 24,000 inc benefits and bonus package! Commutable from Sheffield or Doncaster areas in South Yorkshire. This Service Desk Analyst role will give you the opportunity to work within a fast paced and dynamic environment alongside some experienced and great Infrastructure Engineers. You will be the person to speak to end-users within this multi-site business to help them resolve their IT support needs. As part of the role, you will be learn alot from the diverse technologies while coordinating with the Desktop and Infrastructure Engineers to get tickets logged and resolved. This is a great team! Ideally, you will have some commercial exprerience already within an IT Team or have a keen interest of developing your IT career in this ground floor opportunity. Your skills and experience may include some or all of the following: IT Graduate with relevant IT accreditations or some commercial work experience within an IT role. Good customer service and telephone skills. An understanding of Active Directory. Familiarity with Office 365 and similiar packages. Basic Networking, DNS, and TCP/IP skills Really important one, you will have a great team spirit! If you are interested to know more about this Service Desk Analyst opportunity then apply now for more details. All relevant applicants will be contacted to progress swiftly!
Telent Technology Services Limited
City, Liverpool
IT Service Desk Analyst Location: Bootle, Liverpool office based Job type: Full time, permanent Shift / hours: 37.5 hours per week, Monday-Friday Ref: (00)547 Telent are looking for an IT Service Desk Analyst to join the busy Network Services team at our Bootle, Liverpool office, due to support new work as part of our Managed Service offering. This is an office-based role, and will see you work Monday-Friday between the hours of 08:00am-5:00pm. We are looking for someone that has a passion for IT, an intrigue of installing applications / software / IT related hardware, and get involved in crucial business operational tasks like resetting passwords, setting up printers / hardware / applications or software etc. When you join our IT Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come and join a high-performing team that are dedicated to complex and critical tasks. Help us build and keep the nation's critical infrastructure connected and protected. IT Service Desk Analyst - What you'll do: You will be responsible for full end to end incident management of incoming IT related issues, providing technical and non-technical assistance to diagnose, resolve and escalate IT related incidents and requests to relevant contacts / team members The IT Service Desk Analyst will also be dealing with a broad range of IT faults and working to strict SLA's and KPI's Maintain the rapport with customers by demonstrating a detailed understanding of and delivery of their support requirements Liaise pro-actively with suppliers/partner vendors, and escalate issues where necessary to ensure timely call resolutions to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Resolve incidents and complete requests, again, in line with customer SLA's Consistently meet Service Desk Key Performance Indicators (KPI's) as set by the Service Centre Manager Act as the 1st point of contact for new incidents, requests, and queries raised by Telent customers and external customers over a wide range of platforms via Telephone, email, B2B and customer portals Take responsibility for ensuring that excellent customer service is provided consistently Follow up actions in a timely manner Provide regular customer updates and fulfil any promises that are made Attend training sessions where applicable Order spare parts via an internal logistics application process where required Schedule in Field Engineers / Field Engineering resource as appropriate for any escalations IT Service Desk Analyst - Who you are: We are looking for a customer service driven IT Service Desk Analyst (or an experienced IT Service Desk Analyst / Engineer) to join our fast-paced IT service desk team that provide a 65% and above 1st time fix. We are looking for someone that has a passion for IT and/or IT infrastructure, an intrigue of troubleshooting, fixing or installing applications / software / IT related hardware, and getting involved in crucial business operational tasks like resetting passwords, setting up printers / hardware / applications or software etc. We will be providing ongoing support and development, so the ideal candidate will be open to learning and being trained on the job. Communication is a key element of the role, and being able to resolve any incidents and requests directly with the customer. IT Service Desk Analyst - Key requirements: Experience of working in a demanding environment like Retail, Service Desk, Public Sector or Customer Service Confident with call handling / taking inbound calls Previous or current experience of 1st Line troubleshooting / fixing of IT requests / faults A passion or strong interest in IT and fault fixing / troubleshooting Computer literate and a confident user Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Confident in working towards targets / KPI's ITIL Awareness (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Overtime options 26 days annual leave, plus public bank holidays, and the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed
May 17, 2024
Full time
IT Service Desk Analyst Location: Bootle, Liverpool office based Job type: Full time, permanent Shift / hours: 37.5 hours per week, Monday-Friday Ref: (00)547 Telent are looking for an IT Service Desk Analyst to join the busy Network Services team at our Bootle, Liverpool office, due to support new work as part of our Managed Service offering. This is an office-based role, and will see you work Monday-Friday between the hours of 08:00am-5:00pm. We are looking for someone that has a passion for IT, an intrigue of installing applications / software / IT related hardware, and get involved in crucial business operational tasks like resetting passwords, setting up printers / hardware / applications or software etc. When you join our IT Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come and join a high-performing team that are dedicated to complex and critical tasks. Help us build and keep the nation's critical infrastructure connected and protected. IT Service Desk Analyst - What you'll do: You will be responsible for full end to end incident management of incoming IT related issues, providing technical and non-technical assistance to diagnose, resolve and escalate IT related incidents and requests to relevant contacts / team members The IT Service Desk Analyst will also be dealing with a broad range of IT faults and working to strict SLA's and KPI's Maintain the rapport with customers by demonstrating a detailed understanding of and delivery of their support requirements Liaise pro-actively with suppliers/partner vendors, and escalate issues where necessary to ensure timely call resolutions to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Resolve incidents and complete requests, again, in line with customer SLA's Consistently meet Service Desk Key Performance Indicators (KPI's) as set by the Service Centre Manager Act as the 1st point of contact for new incidents, requests, and queries raised by Telent customers and external customers over a wide range of platforms via Telephone, email, B2B and customer portals Take responsibility for ensuring that excellent customer service is provided consistently Follow up actions in a timely manner Provide regular customer updates and fulfil any promises that are made Attend training sessions where applicable Order spare parts via an internal logistics application process where required Schedule in Field Engineers / Field Engineering resource as appropriate for any escalations IT Service Desk Analyst - Who you are: We are looking for a customer service driven IT Service Desk Analyst (or an experienced IT Service Desk Analyst / Engineer) to join our fast-paced IT service desk team that provide a 65% and above 1st time fix. We are looking for someone that has a passion for IT and/or IT infrastructure, an intrigue of troubleshooting, fixing or installing applications / software / IT related hardware, and getting involved in crucial business operational tasks like resetting passwords, setting up printers / hardware / applications or software etc. We will be providing ongoing support and development, so the ideal candidate will be open to learning and being trained on the job. Communication is a key element of the role, and being able to resolve any incidents and requests directly with the customer. IT Service Desk Analyst - Key requirements: Experience of working in a demanding environment like Retail, Service Desk, Public Sector or Customer Service Confident with call handling / taking inbound calls Previous or current experience of 1st Line troubleshooting / fixing of IT requests / faults A passion or strong interest in IT and fault fixing / troubleshooting Computer literate and a confident user Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Confident in working towards targets / KPI's ITIL Awareness (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Overtime options 26 days annual leave, plus public bank holidays, and the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed
Are you an IT Support professional looking for your next challenge? Are you seeking a role which offers more hybrid flexibility for a better work-life balance? Do you have experience supporting Office 365, Active Directory and other Microsoft applications? If so, this opportunity might be the perfect fit for you! Join a friendly Leeds based team providing 1st line support, there are excellent opportunities to grow your skillset and career with this leading law firm. What's in it for you: Hybrid working (3 days onsite, 2 days remote) Competitive benefits package Exposure to a range of technologies for personal and professional growth Joining a reputable firm with a long-term career path Key Responsibilities: Provide 1st line support to local and global users via phone, email or face-to-face. Escalate issues where necessary to technical teams. Occasionally supporting projects, including desk moves and hardware upgrades. Skills Required: Essential software knowledge: Windows 10, Exchange Online, MS Office 2016 & O365 suite applications. Basic understanding of essential hardware: laptops, desktops and phones. Strong customer service skills/experience Does this sound like your next role? Click ' Apply '
May 17, 2024
Full time
Are you an IT Support professional looking for your next challenge? Are you seeking a role which offers more hybrid flexibility for a better work-life balance? Do you have experience supporting Office 365, Active Directory and other Microsoft applications? If so, this opportunity might be the perfect fit for you! Join a friendly Leeds based team providing 1st line support, there are excellent opportunities to grow your skillset and career with this leading law firm. What's in it for you: Hybrid working (3 days onsite, 2 days remote) Competitive benefits package Exposure to a range of technologies for personal and professional growth Joining a reputable firm with a long-term career path Key Responsibilities: Provide 1st line support to local and global users via phone, email or face-to-face. Escalate issues where necessary to technical teams. Occasionally supporting projects, including desk moves and hardware upgrades. Skills Required: Essential software knowledge: Windows 10, Exchange Online, MS Office 2016 & O365 suite applications. Basic understanding of essential hardware: laptops, desktops and phones. Strong customer service skills/experience Does this sound like your next role? Click ' Apply '
Employer description: The BVR Group are a leading Central London Business-to-Business IT support company, established in 1990 and based around Old Street, EC2A. We offer a wide range of products & services, with computer support being at the forefront. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Salary: £16,000 per annum. Duties: Review tickets within Service Management systems using established priorities Receive helpdesk telephone calls on a daily basis to resolve issues for end users The initial investigation and resolution of incidents relating to business and desktop applications, and subsequent referral to either senior support analysts, to 2nd/ 3rd line support, the application management team or a 3rd party Learn to deliver end user introductory training on IT systems Undertakes daily operational checks as defined and trained by the wider team Setup mobile phones and laptops for end users and deploy and install software to PC's and Notebooks Perform password resets and help end users with profile and connectivity issues Perform basic proactive tasks for backups and learn how to restore backup What we are looking for: Desirable skills: Strong customer service and interpersonal skills Commitment and aptitude to complete the training and studying required Strong team ethos Able to deal effectively and efficiently with people at all levels Desirable qualities: Friendly communicator, patient and proactive Excellent problem solver Logically and methodically minded to be able to troubleshoot issues that are logged Ability to pick up new technologies and processes quickly Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Casual dress code Friendly atmosphere Flexible working hours 28 days annual leave, including bank holidays Mental health and wellbeing support Travel to and from QA training and or customer sites paid by company Future prospects: There is a full-time role available upon successful completion of the apprenticeship. There will be an increase in salary and potential to progress onto higher level of apprenticeship Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 17, 2024
Full time
Employer description: The BVR Group are a leading Central London Business-to-Business IT support company, established in 1990 and based around Old Street, EC2A. We offer a wide range of products & services, with computer support being at the forefront. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Salary: £16,000 per annum. Duties: Review tickets within Service Management systems using established priorities Receive helpdesk telephone calls on a daily basis to resolve issues for end users The initial investigation and resolution of incidents relating to business and desktop applications, and subsequent referral to either senior support analysts, to 2nd/ 3rd line support, the application management team or a 3rd party Learn to deliver end user introductory training on IT systems Undertakes daily operational checks as defined and trained by the wider team Setup mobile phones and laptops for end users and deploy and install software to PC's and Notebooks Perform password resets and help end users with profile and connectivity issues Perform basic proactive tasks for backups and learn how to restore backup What we are looking for: Desirable skills: Strong customer service and interpersonal skills Commitment and aptitude to complete the training and studying required Strong team ethos Able to deal effectively and efficiently with people at all levels Desirable qualities: Friendly communicator, patient and proactive Excellent problem solver Logically and methodically minded to be able to troubleshoot issues that are logged Ability to pick up new technologies and processes quickly Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Casual dress code Friendly atmosphere Flexible working hours 28 days annual leave, including bank holidays Mental health and wellbeing support Travel to and from QA training and or customer sites paid by company Future prospects: There is a full-time role available upon successful completion of the apprenticeship. There will be an increase in salary and potential to progress onto higher level of apprenticeship Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
AV VC Desktop Support Engineer - My client are growing their service / support offering and now seek a new member of the team to offer support to their clients and field service engineers. You will be presently either an AV VC Service Engineer or On Site AV VC Support Technician that is now looking for a more office based lifestyle. If you have previous experience working as a desktop support engineer and want to continue in this role that would be excellent. Due to the nature of the role you will need to have a thorough background of solving issues / problems involved with integrated AV / VC solutions. Experience with IT networks would be of great advantage. Due to the nature of the role you will need to have an excellent telephone manner and be able to diagnose and ideally fix technical issues remotely. If this is not possible then tickets need to be escalated to the field service team to fix. Above a cool calm individual with a good diagnostic head would be best suited who knows when issues needed to escalated. If this is the type of role you now see yourself in and you have the right audiovisual background then please send me your CV ASAP.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISAAV AUDIOVISUAL AUDIO-VISUAL A/V AUDIO/VISUAL VC VIDEOCONFERENCE SUPPORT SERVICE DESKTOP ENGINEER ANALYST 1ST LINE CISCO POLY NETWORK IT DIGITAL CRESTON AMX SWITCHING REMOTE DIAGNOSTIC EXTRON ZOOM HUDDLE CONFERENCE STARLEAF BLUEJEANS OXFORDSHIRE
May 16, 2024
Full time
AV VC Desktop Support Engineer - My client are growing their service / support offering and now seek a new member of the team to offer support to their clients and field service engineers. You will be presently either an AV VC Service Engineer or On Site AV VC Support Technician that is now looking for a more office based lifestyle. If you have previous experience working as a desktop support engineer and want to continue in this role that would be excellent. Due to the nature of the role you will need to have a thorough background of solving issues / problems involved with integrated AV / VC solutions. Experience with IT networks would be of great advantage. Due to the nature of the role you will need to have an excellent telephone manner and be able to diagnose and ideally fix technical issues remotely. If this is not possible then tickets need to be escalated to the field service team to fix. Above a cool calm individual with a good diagnostic head would be best suited who knows when issues needed to escalated. If this is the type of role you now see yourself in and you have the right audiovisual background then please send me your CV ASAP.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISAAV AUDIOVISUAL AUDIO-VISUAL A/V AUDIO/VISUAL VC VIDEOCONFERENCE SUPPORT SERVICE DESKTOP ENGINEER ANALYST 1ST LINE CISCO POLY NETWORK IT DIGITAL CRESTON AMX SWITCHING REMOTE DIAGNOSTIC EXTRON ZOOM HUDDLE CONFERENCE STARLEAF BLUEJEANS OXFORDSHIRE
IT Technical Support Analyst - Leamington Spa, Warwickshire £35,000pa to £40,000pa + Benefits inc PRP Bonus, Pension, Private Health Care, Death in Service, 26 Days Holiday Skills Highly Desirable are any Software and Web Development experience and/or awareness particularly with Software development using PHP, HTML, Database query and management using MySQL, MSSQL End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications, Office 365 Administration, Windows 2019 Servers, VMware, Linux, and LAN/WAN and Wi-Fi Networking, Cyber Security, EDR - Endpoint, Detection, Response and Software and Web Development Skills. Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated IT Technical Support Analyst. Additionally, any applicants who possess Web Development Skills to assist in the support of internal and external web pages will be highly desirable Your Key/Essential Responsibilities: Be the first point of contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Assist in IT Projects as well as BAU Operations Network Support, LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etc Software and Web Development Skills. Highly Desirable Software Skills: Software development using PHP, HTML Database query and management using MySQL, MSSQL Growth Opportunities: Access to Pluralsight and many other training resources Development & Support from a forward-thinking organisation Benefits Include: Company Contribution towards personal pension Death in service Profit related bonus 26 days holiday Private health care Call Experis IT for more Information
May 16, 2024
Full time
IT Technical Support Analyst - Leamington Spa, Warwickshire £35,000pa to £40,000pa + Benefits inc PRP Bonus, Pension, Private Health Care, Death in Service, 26 Days Holiday Skills Highly Desirable are any Software and Web Development experience and/or awareness particularly with Software development using PHP, HTML, Database query and management using MySQL, MSSQL End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications, Office 365 Administration, Windows 2019 Servers, VMware, Linux, and LAN/WAN and Wi-Fi Networking, Cyber Security, EDR - Endpoint, Detection, Response and Software and Web Development Skills. Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated IT Technical Support Analyst. Additionally, any applicants who possess Web Development Skills to assist in the support of internal and external web pages will be highly desirable Your Key/Essential Responsibilities: Be the first point of contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Assist in IT Projects as well as BAU Operations Network Support, LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etc Software and Web Development Skills. Highly Desirable Software Skills: Software development using PHP, HTML Database query and management using MySQL, MSSQL Growth Opportunities: Access to Pluralsight and many other training resources Development & Support from a forward-thinking organisation Benefits Include: Company Contribution towards personal pension Death in service Profit related bonus 26 days holiday Private health care Call Experis IT for more Information
Citrix Technology Analyst - Birmingham - Investment Management, Citrix, Azure, Terraform, Windows Our client, a Birmingham-based Investment Manager, are looking for a Citrix Technology Analyst to join them on a permanent basis. You will be joining their global Infrastructure Technology team working across a range of business-critical projects. The successful candidate will be responsible for supporting their Citrix environment and architecture as they embark on a large-scale cloud migration and standardisation programme. You will work with the Technology team to deliver business solutions and new application deployments. Alongside this you will be providing 3rd line technical support to the business and troubleshooting issues. The ideal candidate will currently be working within Financial Services or a similarly regulated industry. Key requirements: Experience supporting Citrix products is essential (eg XenDesktop, XenApp, Citrix Cloud DaaS) Good understanding of Terraform and ability to work within DevOps environments is critical. Strong knowledge and ability to take a hands-on approach with Azure (Azure Virtual Desktop, Azure Cloud, Azure DevOps Server) Experience working in Financial Services or a highly regulated industry is desirable. This is a great opportunity to join a growing team at a reputable Investment Management organisation. Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.
May 16, 2024
Full time
Citrix Technology Analyst - Birmingham - Investment Management, Citrix, Azure, Terraform, Windows Our client, a Birmingham-based Investment Manager, are looking for a Citrix Technology Analyst to join them on a permanent basis. You will be joining their global Infrastructure Technology team working across a range of business-critical projects. The successful candidate will be responsible for supporting their Citrix environment and architecture as they embark on a large-scale cloud migration and standardisation programme. You will work with the Technology team to deliver business solutions and new application deployments. Alongside this you will be providing 3rd line technical support to the business and troubleshooting issues. The ideal candidate will currently be working within Financial Services or a similarly regulated industry. Key requirements: Experience supporting Citrix products is essential (eg XenDesktop, XenApp, Citrix Cloud DaaS) Good understanding of Terraform and ability to work within DevOps environments is critical. Strong knowledge and ability to take a hands-on approach with Azure (Azure Virtual Desktop, Azure Cloud, Azure DevOps Server) Experience working in Financial Services or a highly regulated industry is desirable. This is a great opportunity to join a growing team at a reputable Investment Management organisation. Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.
Technical Analyst - Citrix - Terraform - VMware - London. My Financial Services client are looking for a Technical Analyst to be responsible for end-to-end design, support, and improvement of Citrix environment, as well as provide strategic direction for Citrix and modern workspace environment. You will be implementing and supporting of my clients Citrix on-prem and Cloud environment, the engineering processes, and best practices to enable the infrastructure required for application hosting in public cloud. Responsibilities: Support and improve overall architecture of the Citrix environment Ownership of regular patching, risk and Pentest mitigations Assist across the technology and the business with new application deployments Ensure resilience, reliability and supportability across all areas of control Provide BAU third line technical support and fault resolution to the Service Desk and Application Support as required: Ensure checks, maintenance, domain, and data security at the highest level Provide technical and strategic guidance on any business projects requiring desktop/mobile services Proactively monitor and manage the operational health of the Citrix environment using Experience: Citrix XenDesktop, XenApp, Azure VDA and Citrix Cloud DaaS, Azure Cloud - (Must) Terraform, Azure ADO (Must) Microsoft Windows 10 and Windows Servers VMWare FSLogix Zscaler AppSense/Ivanti Modern Endpoint Management (MS InTune MDM & MAM, SCCM) DNS/DHCP/GPO PowerShell Windows 10 life cycle Management including Autopilot Identity and Access Management including AD, AAD, AAD Connect, SSO, MFA,Conditional Access, ADFS Exchange Online, Teams, or Mimecast, would be an advantage
May 16, 2024
Full time
Technical Analyst - Citrix - Terraform - VMware - London. My Financial Services client are looking for a Technical Analyst to be responsible for end-to-end design, support, and improvement of Citrix environment, as well as provide strategic direction for Citrix and modern workspace environment. You will be implementing and supporting of my clients Citrix on-prem and Cloud environment, the engineering processes, and best practices to enable the infrastructure required for application hosting in public cloud. Responsibilities: Support and improve overall architecture of the Citrix environment Ownership of regular patching, risk and Pentest mitigations Assist across the technology and the business with new application deployments Ensure resilience, reliability and supportability across all areas of control Provide BAU third line technical support and fault resolution to the Service Desk and Application Support as required: Ensure checks, maintenance, domain, and data security at the highest level Provide technical and strategic guidance on any business projects requiring desktop/mobile services Proactively monitor and manage the operational health of the Citrix environment using Experience: Citrix XenDesktop, XenApp, Azure VDA and Citrix Cloud DaaS, Azure Cloud - (Must) Terraform, Azure ADO (Must) Microsoft Windows 10 and Windows Servers VMWare FSLogix Zscaler AppSense/Ivanti Modern Endpoint Management (MS InTune MDM & MAM, SCCM) DNS/DHCP/GPO PowerShell Windows 10 life cycle Management including Autopilot Identity and Access Management including AD, AAD, AAD Connect, SSO, MFA,Conditional Access, ADFS Exchange Online, Teams, or Mimecast, would be an advantage
Technical Analyst - Citrix/Azure Cloud Engineer My client, a specialist Investment Management company are currently recruiting for a Technical Analyst to join their team on a Permanent basis. This is a great opportunity for an experienced Citrix specialist to further develop their skills in automation of infrastructure deployment in a professional regulated financial services environment This opportunity is based in Birmingham(requiring 2-3 days onsite) and is paying up to £68k per annum Key Skills Specialist in Citrix Environment with experience of XenApp, XenDesktop and Citrix Cloud Commercial experience using Terraform Strong 3rd line support experience in Azure Cloud The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients with the same perspective and qualities. Technical Analyst - Citrix/Azure Cloud Engineer
May 16, 2024
Full time
Technical Analyst - Citrix/Azure Cloud Engineer My client, a specialist Investment Management company are currently recruiting for a Technical Analyst to join their team on a Permanent basis. This is a great opportunity for an experienced Citrix specialist to further develop their skills in automation of infrastructure deployment in a professional regulated financial services environment This opportunity is based in Birmingham(requiring 2-3 days onsite) and is paying up to £68k per annum Key Skills Specialist in Citrix Environment with experience of XenApp, XenDesktop and Citrix Cloud Commercial experience using Terraform Strong 3rd line support experience in Azure Cloud The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients with the same perspective and qualities. Technical Analyst - Citrix/Azure Cloud Engineer
Service Desk Analyst £24-27,000 per annum A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base. Key responsibilities Configuring and troubleshooting support issues Answer requests from end users via both telephone calls and also deal with e-mails, in a courteous and timely manner Document all user identification information, including name, department, contact information, and nature of problem or issue Escalate problems (when required) to the appropriately experienced support analyst. Closing completed queries to avoid escalation Identify and learn appropriate software and hardware Work in accordance with ITIL processes and procedures Technical skills required Active Directory administration Mimecast (or similar email archiving solutions) Office 365 support Supporting different mobile devices (Blackberry, iPhone/iPad, Android) ServiceNow knowledge (or similar ITSM knowledge) Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items The firm are known for their career progression and training opportunities. Please apply if you are keen!
May 16, 2024
Full time
Service Desk Analyst £24-27,000 per annum A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base. Key responsibilities Configuring and troubleshooting support issues Answer requests from end users via both telephone calls and also deal with e-mails, in a courteous and timely manner Document all user identification information, including name, department, contact information, and nature of problem or issue Escalate problems (when required) to the appropriately experienced support analyst. Closing completed queries to avoid escalation Identify and learn appropriate software and hardware Work in accordance with ITIL processes and procedures Technical skills required Active Directory administration Mimecast (or similar email archiving solutions) Office 365 support Supporting different mobile devices (Blackberry, iPhone/iPad, Android) ServiceNow knowledge (or similar ITSM knowledge) Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items The firm are known for their career progression and training opportunities. Please apply if you are keen!
We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of ITIL Framework Technologies & Experience: * Veeam Cloud Connect * Microsoft Remote Desktop Services * Citrix XenApp/XenDesktop * Veritas (Symantec) Backup Exec * Symantec Endpoint Protection * Fortinet Firewalls * HPE/Dell SANs * HPE Server Hardware & Switches * Office 365 Migrations * N-Able RMM * PowerShell Scripting * Citrix CCA * Microsoft MCP * Knowledge of iOS and Android devices In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of ITIL Framework Technologies & Experience: * Veeam Cloud Connect * Microsoft Remote Desktop Services * Citrix XenApp/XenDesktop * Veritas (Symantec) Backup Exec * Symantec Endpoint Protection * Fortinet Firewalls * HPE/Dell SANs * HPE Server Hardware & Switches * Office 365 Migrations * N-Able RMM * PowerShell Scripting * Citrix CCA * Microsoft MCP * Knowledge of iOS and Android devices In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Our client has an urgent requirement for a Service Desk Analyst to join a skilled team of 8 on a 6-week remote contract. About You: The successful Service Desk Analyst will need to have: 2-4 years of experience in a Service Desk / Support role. Extensive experience with Office 365 and creating new users. Experience with Azure and enrolling InTune users. Experience setting up OS into new hardware. Excellent communication and phone manner. Strong problem-solving and troubleshooting abilities. Great attention to detail. If you believe you would be a good fit for this role, please submit your most recent CV with any relevant experience included. For more information about Senitor and the opportunities we have to offer follow Senitor Associates on Linkedin. Senitor Associates Ltd is acting as an Employment Business in relation to this vacancy.
May 16, 2024
Contractor
Our client has an urgent requirement for a Service Desk Analyst to join a skilled team of 8 on a 6-week remote contract. About You: The successful Service Desk Analyst will need to have: 2-4 years of experience in a Service Desk / Support role. Extensive experience with Office 365 and creating new users. Experience with Azure and enrolling InTune users. Experience setting up OS into new hardware. Excellent communication and phone manner. Strong problem-solving and troubleshooting abilities. Great attention to detail. If you believe you would be a good fit for this role, please submit your most recent CV with any relevant experience included. For more information about Senitor and the opportunities we have to offer follow Senitor Associates on Linkedin. Senitor Associates Ltd is acting as an Employment Business in relation to this vacancy.
SNG Formerly Sovereign Housing Association
Basingstoke, Hampshire
Join SNG, where innovation meets ambition. As we embark on our journey to transform digitally and create a modern, connected business, we're seeking talented individuals to drive our IT service excellence to new heights. We are a leading housing association, striving to provide quality, affordable homes in happy, successful places. We have deep roots in the south of England, with over 84,000 homes total across SNG, with the addition of homes in London and Hertfordshire following our merger. We have a Fixed Term opportunity for an experienced Service Desk Analyst to join our Tier 2 team until October 2024, working on-site between our Greenham, Basingstoke and other offices in the South . Flexible on the shifts you work, which can be either 8am - 4.30pm, 9am - 5.30pm, or 9:45am - 6pm Key Responsibilities: Provide second-line support, training, and advice to computer users, ensuring optimal performance of desktop computing and application systems. Take ownership of incidents and problems, ensuring timely resolution and effective communication with end-users. Mentor and coach junior staff members, contributing expertise to projects and initiatives. Collaborate with internal teams and external vendors to deliver exceptional service levels. Maintain accurate documentation and uphold procedures for technical resolutions. Represent IT at meetings and events, embodying our commitment to customer service and continuous improvement. What we're looking for: Previous Service Desk experience, managing complex issues both hardware and software related Proficiency in ITIL Service Operations and relevant CIO tools and methodologies (e.g., M365, Cherwell,SharePoint). Strong stakeholder management and communication skills, with the ability to influence and motivate others Analytical and problem-solving abilities to drive decision-making and demonstrate outcomes. Willingness and ability to travel between SNG sites as needed Your Benefits: £450 yearly flexible benefit allowance. Flexible working arrangements. 25 Days Holiday + Bank Holidays (increasing annually up to 30 days). Option to buy or sell holiday days. Generous matched pension scheme (up to 12%). Immediate life cover upon joining. Recognition scheme offering retail vouchers. Wellbeing discounts including gym memberships. Diverse range of additional benefits. Join us in shaping the future of SNG's digital landscape and delivering maximum impact for our customers and people. To be considered, please apply now!
May 16, 2024
Full time
Join SNG, where innovation meets ambition. As we embark on our journey to transform digitally and create a modern, connected business, we're seeking talented individuals to drive our IT service excellence to new heights. We are a leading housing association, striving to provide quality, affordable homes in happy, successful places. We have deep roots in the south of England, with over 84,000 homes total across SNG, with the addition of homes in London and Hertfordshire following our merger. We have a Fixed Term opportunity for an experienced Service Desk Analyst to join our Tier 2 team until October 2024, working on-site between our Greenham, Basingstoke and other offices in the South . Flexible on the shifts you work, which can be either 8am - 4.30pm, 9am - 5.30pm, or 9:45am - 6pm Key Responsibilities: Provide second-line support, training, and advice to computer users, ensuring optimal performance of desktop computing and application systems. Take ownership of incidents and problems, ensuring timely resolution and effective communication with end-users. Mentor and coach junior staff members, contributing expertise to projects and initiatives. Collaborate with internal teams and external vendors to deliver exceptional service levels. Maintain accurate documentation and uphold procedures for technical resolutions. Represent IT at meetings and events, embodying our commitment to customer service and continuous improvement. What we're looking for: Previous Service Desk experience, managing complex issues both hardware and software related Proficiency in ITIL Service Operations and relevant CIO tools and methodologies (e.g., M365, Cherwell,SharePoint). Strong stakeholder management and communication skills, with the ability to influence and motivate others Analytical and problem-solving abilities to drive decision-making and demonstrate outcomes. Willingness and ability to travel between SNG sites as needed Your Benefits: £450 yearly flexible benefit allowance. Flexible working arrangements. 25 Days Holiday + Bank Holidays (increasing annually up to 30 days). Option to buy or sell holiday days. Generous matched pension scheme (up to 12%). Immediate life cover upon joining. Recognition scheme offering retail vouchers. Wellbeing discounts including gym memberships. Diverse range of additional benefits. Join us in shaping the future of SNG's digital landscape and delivering maximum impact for our customers and people. To be considered, please apply now!
IT Helpdesk Analyst Bath or Bristol £26-28k p.a Our client, a fantastic law firm, has an exciting opportunity for an IT Helpdesk Analyst to join their team! Key skills/ experience: Experience in a 1st line support role, ideally within professional services, but not essential. Technical support: IT HelpDesk, asset management (including laptops and mobile devices) and technical training Good communication skills Experience of working in a client focused role, delivering exceptional client service at all times Ability to work at pace and deliver to multiple deadlines. Benefits: Private Medical Insurance Dental Insurance Health checks
May 15, 2024
Full time
IT Helpdesk Analyst Bath or Bristol £26-28k p.a Our client, a fantastic law firm, has an exciting opportunity for an IT Helpdesk Analyst to join their team! Key skills/ experience: Experience in a 1st line support role, ideally within professional services, but not essential. Technical support: IT HelpDesk, asset management (including laptops and mobile devices) and technical training Good communication skills Experience of working in a client focused role, delivering exceptional client service at all times Ability to work at pace and deliver to multiple deadlines. Benefits: Private Medical Insurance Dental Insurance Health checks
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
May 15, 2024
Full time
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
First Line Analyst Rate £15.22/Hr Location Nottingham Contract 3 months Job Description: FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts. Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 8 Minutes 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare) 90% quality scores target To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements. Flexible working approach due to working hours. Be able to deal with upset users from all levels of the business. Provide a single point of contact for contract users. Develop and maintain rapport with end users Able to differentiate between numerous customer applications. Skills/experience are required in detail. Good communication skills Able to use active listening skills to know what users are asking. Proven customer service skills Positive, enthusiastic, and supportive Ability to work under pressure. Effective keyboard skills Ability to take ownership of incidents and resolutions. Be able to talk and type. Good troubleshooting/problem-solving skills. Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next Stage Conversation with a recruiter to assess suitability. Start Date ASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 15, 2024
Contractor
First Line Analyst Rate £15.22/Hr Location Nottingham Contract 3 months Job Description: FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts. Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 8 Minutes 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare) 90% quality scores target To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements. Flexible working approach due to working hours. Be able to deal with upset users from all levels of the business. Provide a single point of contact for contract users. Develop and maintain rapport with end users Able to differentiate between numerous customer applications. Skills/experience are required in detail. Good communication skills Able to use active listening skills to know what users are asking. Proven customer service skills Positive, enthusiastic, and supportive Ability to work under pressure. Effective keyboard skills Ability to take ownership of incidents and resolutions. Be able to talk and type. Good troubleshooting/problem-solving skills. Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next Stage Conversation with a recruiter to assess suitability. Start Date ASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Senior Technical Analyst, Infrastructure Services Deeside. Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team. About With nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world. Job Purpose In this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services. Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems. Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required. Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience. Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively. Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence. If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on (phone number removed)
May 15, 2024
Full time
Senior Technical Analyst, Infrastructure Services Deeside. Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team. About With nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world. Job Purpose In this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services. Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems. Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required. Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience. Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively. Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence. If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on (phone number removed)
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
A problem solver. Got an issue? Let me on it And you'll get given a platform to learn, develop and progress my career in a 3rd line or project role? Even better! This local IT Service Provider are looking for someone to take on a role which helps bridge the gap between the service desk and project teams, to relieve some of the pressure and escalations going to the project team. You'll help guide some junior-mid level 2nd line support engineers and help extinguish any service level fires that crop up. You'll even get involved in the delivery of ad hoc projects as they crop up. This IT Service Provider have a GREAT culture and a collaboration first vibe which is evident in their staff longevity. They hire and invest in their people. And their people get to work with the latest & greatest technologies. They'll support & encourage your training, pay for your certifications and encourage you to grow your careers with opportunities in the 3rd line support & project delivery teams available. 2nd Line Support Engineer Based in Fareham, Hampshire Start ASAP Working with a growing Managed Service Provider £28,000 - £35,000 Required Skills: - Excellent experience of providing 2nd line support - Good experience of supporting Office 365 / Microsoft 365 and Azure - Strong experience of Windows Server domain environments, Windows 10, Office 365, - Ideally good experience of networking topology, DNS, DHCP - Ideally good experience across the wider M365, including Intune and SharePoint - Ideally experience of working for an IT Service Provider - Excellent communication & stakeholder management experience This position would suit a 2nd Line Support Engineer / IT Technician / Support Technician / Support Analyst, who has strong experience of supporting users at a 2nd line support level, ideally in a Managed Service environment. This 2nd Line Support Analyst position is looking to start ASAP, will be based in Fareham, Hampshire, paying from £28,000 - £35,000 / day (depending upon background and experience). If you are interested in applying for this position then please forward your CV to bob com To be considered for this role, you must be eligible to live and work in the UK.
May 15, 2024
Full time
A problem solver. Got an issue? Let me on it And you'll get given a platform to learn, develop and progress my career in a 3rd line or project role? Even better! This local IT Service Provider are looking for someone to take on a role which helps bridge the gap between the service desk and project teams, to relieve some of the pressure and escalations going to the project team. You'll help guide some junior-mid level 2nd line support engineers and help extinguish any service level fires that crop up. You'll even get involved in the delivery of ad hoc projects as they crop up. This IT Service Provider have a GREAT culture and a collaboration first vibe which is evident in their staff longevity. They hire and invest in their people. And their people get to work with the latest & greatest technologies. They'll support & encourage your training, pay for your certifications and encourage you to grow your careers with opportunities in the 3rd line support & project delivery teams available. 2nd Line Support Engineer Based in Fareham, Hampshire Start ASAP Working with a growing Managed Service Provider £28,000 - £35,000 Required Skills: - Excellent experience of providing 2nd line support - Good experience of supporting Office 365 / Microsoft 365 and Azure - Strong experience of Windows Server domain environments, Windows 10, Office 365, - Ideally good experience of networking topology, DNS, DHCP - Ideally good experience across the wider M365, including Intune and SharePoint - Ideally experience of working for an IT Service Provider - Excellent communication & stakeholder management experience This position would suit a 2nd Line Support Engineer / IT Technician / Support Technician / Support Analyst, who has strong experience of supporting users at a 2nd line support level, ideally in a Managed Service environment. This 2nd Line Support Analyst position is looking to start ASAP, will be based in Fareham, Hampshire, paying from £28,000 - £35,000 / day (depending upon background and experience). If you are interested in applying for this position then please forward your CV to bob com To be considered for this role, you must be eligible to live and work in the UK.