Salary £23,140, with formal pay progression to £24,720 Individual private health care Virtual GP service for you and your household Double matched pension scheme Based in Lincoln - potential for hybrid working after passing probation? 37 hours per week About the role Due to the progression of our existing staff, we are looking for people to be the front-line voice in our Lincoln Contact Centre. You'll be taking inbound calls from customers on a range of issues, such as blocked drains or customers opening and closing accounts. Customers are at the heart of our business; so, we need a dedicated and personable team to join our team. What do you need to be successful You don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more! Excellent communication skills A high degree of empathy to customer needs and circumstances To be confident and passionate about customer service To have resilience in dealing with difficult calls Experience of working to targets or deadlines The ability to use IT systems Adaptability and a willingness to learn Full training and mentoring package to guide you through your new career Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team. A further 5 weeks mentoring with experienced agents. Ongoing support from Team Leaders and colleagues Where will I work? Our offices are based in Lincoln and we have free on-site parking. What hours will I work? You will work an average of 37 hours per week, with shifts between Monday and Saturday, 8am to 8pm, with a 4pm finish on Saturdays. Bank holiday working will also be required. Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month. After one year to 18 months, we will undergo a preference exercise with you, to try and establish your preferred regular shift pattern, where possible. As a valued employee, as well as the above, you'll be entitled to :? An assistance line for you and your household to support with Mental and Physical health challenges Life Assurance (8x salary) Personal Accident cover (up to 5x salary)? 25 days annual leave, plus opportunity to buy or sell days (up to 5 days per year)? Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay Yearly bonus scheme? Modern, well equipped offices - including on-site canteen, free parking, bike storage, spaces for reflection and prayer, and free tea and coffee. Find out more about us at: anglianwatercareers.co.uk and anglianwater.co.uk Inclusion Community Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them. Read how our agents experience 'I love working in the Operations Call Centre, as every day brings a new challenge! All of my colleagues are great to work with and I enjoy making a difference for the customers that I speak to. The managers are always extremely supportive and fully appreciative of hard work.' - Scott? Start date: 08.07.24 Closing date: 26.05.24 For any queries, please don't hesitate to get in touch with our team at
May 18, 2024
Full time
Salary £23,140, with formal pay progression to £24,720 Individual private health care Virtual GP service for you and your household Double matched pension scheme Based in Lincoln - potential for hybrid working after passing probation? 37 hours per week About the role Due to the progression of our existing staff, we are looking for people to be the front-line voice in our Lincoln Contact Centre. You'll be taking inbound calls from customers on a range of issues, such as blocked drains or customers opening and closing accounts. Customers are at the heart of our business; so, we need a dedicated and personable team to join our team. What do you need to be successful You don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more! Excellent communication skills A high degree of empathy to customer needs and circumstances To be confident and passionate about customer service To have resilience in dealing with difficult calls Experience of working to targets or deadlines The ability to use IT systems Adaptability and a willingness to learn Full training and mentoring package to guide you through your new career Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team. A further 5 weeks mentoring with experienced agents. Ongoing support from Team Leaders and colleagues Where will I work? Our offices are based in Lincoln and we have free on-site parking. What hours will I work? You will work an average of 37 hours per week, with shifts between Monday and Saturday, 8am to 8pm, with a 4pm finish on Saturdays. Bank holiday working will also be required. Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month. After one year to 18 months, we will undergo a preference exercise with you, to try and establish your preferred regular shift pattern, where possible. As a valued employee, as well as the above, you'll be entitled to :? An assistance line for you and your household to support with Mental and Physical health challenges Life Assurance (8x salary) Personal Accident cover (up to 5x salary)? 25 days annual leave, plus opportunity to buy or sell days (up to 5 days per year)? Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay Yearly bonus scheme? Modern, well equipped offices - including on-site canteen, free parking, bike storage, spaces for reflection and prayer, and free tea and coffee. Find out more about us at: anglianwatercareers.co.uk and anglianwater.co.uk Inclusion Community Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them. Read how our agents experience 'I love working in the Operations Call Centre, as every day brings a new challenge! All of my colleagues are great to work with and I enjoy making a difference for the customers that I speak to. The managers are always extremely supportive and fully appreciative of hard work.' - Scott? Start date: 08.07.24 Closing date: 26.05.24 For any queries, please don't hesitate to get in touch with our team at
Sales Agent - Work from Home Would you like to Work from Home in your home area? Would you like to have an additional income stream? If so, our client would be delighted to hear from you. About the Company: We are a UK based energy and utility multi-service provider established 25 years ago. We are trusted by over 800,000 customers. The company is regulated by Ofgem, Ofcom and the Financial Conduct Authority. We help our customers get energy, broadband, mobile and home insurance all rolled into one handy bill at very competitive rates. We are focussed on delivering excellent customer service and results. As well as saving customers time and money, we are also committed to doing our bit for the planet with great green credentials. Our philosophy is all about harnessing the collective power of lots of small actions in local communities, whether that be local litter picking, beach clean ups, or woodland conservation. The Role: You will help to introduce customers and help them save money on their energy and utility bills that they are already paying for. You will offer them the opportunity to switch to a better alternative, which will save them time and money. With a focus on ongoing training and mentoring, you will be given all the skills and support you would expect from a national brand. Working from home you will have the flexibility and the rewards with unlimited commission. This is an opportunity where your income is limited only by what you want to achieve. You will be able to choose your own hours to work around your lifestyle, and set your own targets, which will decide your income. About You: You are looking to have an additional income stream from a business that you can operate from home. You will be a self-motivated, personable and tenacious individual. You will be able to work on your own or as part of a team. You will be confident contacting and talking to people. No prior experience required, as full training and support will be provided. You will require an online device such as a laptop, tablet or phone to use during appointments via our company app. Benefits: Salary expectation is based on your experience and the hours you want to work. Uncapped earnings available if you have the desire to work hard. Company events Flexible schedule Referral programme Work from home Job Types: Full-time, Part-time, Flexible - Commission only Due to our incredible growth, we are looking for Agents all across the UK. To learn more about this excellent opportunity please apply now
May 17, 2024
Full time
Sales Agent - Work from Home Would you like to Work from Home in your home area? Would you like to have an additional income stream? If so, our client would be delighted to hear from you. About the Company: We are a UK based energy and utility multi-service provider established 25 years ago. We are trusted by over 800,000 customers. The company is regulated by Ofgem, Ofcom and the Financial Conduct Authority. We help our customers get energy, broadband, mobile and home insurance all rolled into one handy bill at very competitive rates. We are focussed on delivering excellent customer service and results. As well as saving customers time and money, we are also committed to doing our bit for the planet with great green credentials. Our philosophy is all about harnessing the collective power of lots of small actions in local communities, whether that be local litter picking, beach clean ups, or woodland conservation. The Role: You will help to introduce customers and help them save money on their energy and utility bills that they are already paying for. You will offer them the opportunity to switch to a better alternative, which will save them time and money. With a focus on ongoing training and mentoring, you will be given all the skills and support you would expect from a national brand. Working from home you will have the flexibility and the rewards with unlimited commission. This is an opportunity where your income is limited only by what you want to achieve. You will be able to choose your own hours to work around your lifestyle, and set your own targets, which will decide your income. About You: You are looking to have an additional income stream from a business that you can operate from home. You will be a self-motivated, personable and tenacious individual. You will be able to work on your own or as part of a team. You will be confident contacting and talking to people. No prior experience required, as full training and support will be provided. You will require an online device such as a laptop, tablet or phone to use during appointments via our company app. Benefits: Salary expectation is based on your experience and the hours you want to work. Uncapped earnings available if you have the desire to work hard. Company events Flexible schedule Referral programme Work from home Job Types: Full-time, Part-time, Flexible - Commission only Due to our incredible growth, we are looking for Agents all across the UK. To learn more about this excellent opportunity please apply now
Business Unit: Chief Operating Office Salary range: £68,000 - £90,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Senior Solution Designer to lead our COE design advisory and assurance services, guiding colleagues and project teams/squads on Power Platform best practice, design/development standards and alignment to strategic architecture. You will evaluate and approve design proposals, facilitate COE assurance review forums, and represent the COE in formal design boards. You will work closely with our Microsoft fast-track advisors, 3rd party partners, enterprise architecture and solution design community to determine and shape best practices and design standards. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing • Working directly with our Enterprise Architecture leads to inform strategic architecture for the Power Platform and translate this into design patterns for solution designers across our tribes/projects.• Working collaboratively with SMEs from Microsoft, our 3rd party partners and from within the business to shape solution ideas and determine approved patterns for the adoption and implementation of Power Platform solutions and services. • Reviewing and impact assessing all Power Platform design submissions to ratify compliance with reference architecture and COE approved design patterns, with decision making authority on approval to proceed to build.• Working with colleagues and projects/squads to provide SME advice during project initiation and ideation, guiding them on best practice, standards and what to consider as part of the design assurance process.• Represent COE in technical governance forums, providing advice, feedback and decisions in relation to adoption and implementation of Power Platform components and services.• Acting as a gatekeeper and safety-net for our Power Platform service, supporting COE leadership by proactively identifying risks and issues and intervening to prevent problems before they happen.• Working with the COE team to document standards and best practices for adoption and implementation of Power Platform components and services, ensuring all documentation is accurate, consistent and up-to-date and in line with latest features and best-practice guidance from Microsoft.• Leading and mentoring COE colleagues to support their development and to advance collective skills and capabilities within the COE. We need you to have • Extensive experience (5+ years) in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power BI, preferably in a Solution Architect or Solution Designer role.• Knowledge and experience in applying best practices and standards for developing and maintaining secure, scalable, and performant solutions on the Microsoft Power Platform.• Extensive knowledge of the capabilities and limitations of the Microsoft Power Platform and how to leverage them to meet business requirements.• Knowledge and experience implementing the many integration options and methods for connecting the Microsoft Power Platform with other Microsoft and 3rd party services and data sources, including Microsoft 365 and Azure services.• Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform.• Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential • Experience performing in a Centre Of Excellence role, ideally in a Microsoft Power Platform capacity.• Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI.• Microsoft certification: PL-600 (Power Platform Solution Architect), AZ-900 (Azure Fundamentals) Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more • Up to five extra paid well-being days per year • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt • Market-leading pension • Free private medical cover, income protection and life assurance • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness • Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feelin
May 17, 2024
Full time
Business Unit: Chief Operating Office Salary range: £68,000 - £90,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Senior Solution Designer to lead our COE design advisory and assurance services, guiding colleagues and project teams/squads on Power Platform best practice, design/development standards and alignment to strategic architecture. You will evaluate and approve design proposals, facilitate COE assurance review forums, and represent the COE in formal design boards. You will work closely with our Microsoft fast-track advisors, 3rd party partners, enterprise architecture and solution design community to determine and shape best practices and design standards. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing • Working directly with our Enterprise Architecture leads to inform strategic architecture for the Power Platform and translate this into design patterns for solution designers across our tribes/projects.• Working collaboratively with SMEs from Microsoft, our 3rd party partners and from within the business to shape solution ideas and determine approved patterns for the adoption and implementation of Power Platform solutions and services. • Reviewing and impact assessing all Power Platform design submissions to ratify compliance with reference architecture and COE approved design patterns, with decision making authority on approval to proceed to build.• Working with colleagues and projects/squads to provide SME advice during project initiation and ideation, guiding them on best practice, standards and what to consider as part of the design assurance process.• Represent COE in technical governance forums, providing advice, feedback and decisions in relation to adoption and implementation of Power Platform components and services.• Acting as a gatekeeper and safety-net for our Power Platform service, supporting COE leadership by proactively identifying risks and issues and intervening to prevent problems before they happen.• Working with the COE team to document standards and best practices for adoption and implementation of Power Platform components and services, ensuring all documentation is accurate, consistent and up-to-date and in line with latest features and best-practice guidance from Microsoft.• Leading and mentoring COE colleagues to support their development and to advance collective skills and capabilities within the COE. We need you to have • Extensive experience (5+ years) in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power BI, preferably in a Solution Architect or Solution Designer role.• Knowledge and experience in applying best practices and standards for developing and maintaining secure, scalable, and performant solutions on the Microsoft Power Platform.• Extensive knowledge of the capabilities and limitations of the Microsoft Power Platform and how to leverage them to meet business requirements.• Knowledge and experience implementing the many integration options and methods for connecting the Microsoft Power Platform with other Microsoft and 3rd party services and data sources, including Microsoft 365 and Azure services.• Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform.• Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential • Experience performing in a Centre Of Excellence role, ideally in a Microsoft Power Platform capacity.• Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI.• Microsoft certification: PL-600 (Power Platform Solution Architect), AZ-900 (Azure Fundamentals) Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more • Up to five extra paid well-being days per year • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt • Market-leading pension • Free private medical cover, income protection and life assurance • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness • Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feelin
Contact Centre Agent, Stone £24,000 + OTE (an extra £900 - £1500 per month is the team average take home) Hybrid, rota based Are you an experience customer service professional with an exceptional telephone manner? Do you feel that the company you re currently working at doesn t value your commitments or work ethic? I m working with a leading Stone based company, as they grow and develop their current team of 11 Contact Centre agents. Working on a permanent basis, you ll be able to support the wider business whilst earning a decent salary plus monthly commission for your efforts. Benefits Immediate starts available Hybrid working model Supportive, friendly company mindset Employee-centric approach to training and 121s Uncapped commission and regular incentives 25 days holiday, plus bank holidays Social events Excellent office space and facilities Dress down days / casual dress code Secured car parks Excellent transport links Complete Christmas shut down As a leader in their industry, this is a family owned business who put their employees at the heart of everything knowing full well that their contact centres are the forefront of customer s impressions and interactions. Based in the Stone office on a hybrid basis, you ll work on rotating shifts throughout the week answering both inbound and outbound calls, helping to resolve customer enquiries and developing strong rapport with a wide range of clientele. The current team are buzzing and dynamic, who have a great energy and love to socialise and support each other. You ll need to be a confident communicator over the phone with an empathetic and well-natured approach. Resilience is key in this role, as you ll be working with a wide range of customers, and you ll need to be a quick thinker with a strong attention to detail and notetaking. Rota / 40 hours per week: Monday-Friday 8:00am to 4:30pm 9:30am to 6:00pm 12:00pm to 8:00pm Saturday 8:00am to 2:00pm Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
May 17, 2024
Full time
Contact Centre Agent, Stone £24,000 + OTE (an extra £900 - £1500 per month is the team average take home) Hybrid, rota based Are you an experience customer service professional with an exceptional telephone manner? Do you feel that the company you re currently working at doesn t value your commitments or work ethic? I m working with a leading Stone based company, as they grow and develop their current team of 11 Contact Centre agents. Working on a permanent basis, you ll be able to support the wider business whilst earning a decent salary plus monthly commission for your efforts. Benefits Immediate starts available Hybrid working model Supportive, friendly company mindset Employee-centric approach to training and 121s Uncapped commission and regular incentives 25 days holiday, plus bank holidays Social events Excellent office space and facilities Dress down days / casual dress code Secured car parks Excellent transport links Complete Christmas shut down As a leader in their industry, this is a family owned business who put their employees at the heart of everything knowing full well that their contact centres are the forefront of customer s impressions and interactions. Based in the Stone office on a hybrid basis, you ll work on rotating shifts throughout the week answering both inbound and outbound calls, helping to resolve customer enquiries and developing strong rapport with a wide range of clientele. The current team are buzzing and dynamic, who have a great energy and love to socialise and support each other. You ll need to be a confident communicator over the phone with an empathetic and well-natured approach. Resilience is key in this role, as you ll be working with a wide range of customers, and you ll need to be a quick thinker with a strong attention to detail and notetaking. Rota / 40 hours per week: Monday-Friday 8:00am to 4:30pm 9:30am to 6:00pm 12:00pm to 8:00pm Saturday 8:00am to 2:00pm Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
We're looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You'll be building your own business, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Regional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
May 17, 2024
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You'll be building your own business, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Regional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team? We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for! Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel. Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus! We re looking for star candidates who want to learn and develop new skills in a growing company. If you re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro. What is involved in the role? As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are: • Delivering outstanding customer service to a variety of customers • Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system • Taking responsibility for actions to ensure customer needs are met • Helping customers via a chat support function Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us! What can you bring to the role? • An excellent phone manner with good English language skills and the ability to build rapport and show empathy • Strong listening and questioning skills • Confidence in Microsoft systems - word and excel • A high level of accuracy and excellent attention to detail • Ability to embrace change to deliver better results for customers • Previous contact centre experience will be advantageous but not necessary full training will be given What are the benefits of working at Ingram Micro? • Enjoyable place to work • Career development (70% of our team leaders joined as agents) • Employee Discounts (1000 s of discounts available with local and global companies) • Gym Membership discounts including health assessments, physiotherapy, and swimming lessons • Modern Canteen and Breakout Facilities with hot & cold food available • Free Tea & Coffee • Free Fruit Friday s • A range of shift patterns to suit all lifestyles • Located on the outskirts of the city with parking and good bus links to the city centre or beyond. • Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates. The contact centre operates from 8am until 8pm Monday to Friday, you will rotate on the following shift patterns: • 8am until 5pm • 9am until 6pm • 11am until 8pm The contact centre is also open on Saturday and Sunday • 9am until 6pm
May 16, 2024
Contractor
Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team? We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for! Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel. Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus! We re looking for star candidates who want to learn and develop new skills in a growing company. If you re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro. What is involved in the role? As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are: • Delivering outstanding customer service to a variety of customers • Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system • Taking responsibility for actions to ensure customer needs are met • Helping customers via a chat support function Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us! What can you bring to the role? • An excellent phone manner with good English language skills and the ability to build rapport and show empathy • Strong listening and questioning skills • Confidence in Microsoft systems - word and excel • A high level of accuracy and excellent attention to detail • Ability to embrace change to deliver better results for customers • Previous contact centre experience will be advantageous but not necessary full training will be given What are the benefits of working at Ingram Micro? • Enjoyable place to work • Career development (70% of our team leaders joined as agents) • Employee Discounts (1000 s of discounts available with local and global companies) • Gym Membership discounts including health assessments, physiotherapy, and swimming lessons • Modern Canteen and Breakout Facilities with hot & cold food available • Free Tea & Coffee • Free Fruit Friday s • A range of shift patterns to suit all lifestyles • Located on the outskirts of the city with parking and good bus links to the city centre or beyond. • Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates. The contact centre operates from 8am until 8pm Monday to Friday, you will rotate on the following shift patterns: • 8am until 5pm • 9am until 6pm • 11am until 8pm The contact centre is also open on Saturday and Sunday • 9am until 6pm
Job Title: Head of Workplace Services Job Code: Skill Band: Office of the COO Location: London Type: Permanent Date Posted: 24 Apr 2024 Job Title: Head of Workplace Services Location: London Working Module: Full time, 5 days in office ICBC Standard Bank Plc ("ICBCS or the Bank") is 60% owned by Industrial and Commercial Bank of China and 40% by Standard Bank. ICBCS benefits from a unique Chinese and African parentage and an unrivalled global network and level of expertise. ICBCS is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and the markets in which we operate. We deliver products in an environment which considers the appropriate needs of our clients, whilst providing guidance and expertise to ensure our employees understand our business and uphold the highest levels of conduct. We want passionate and talented individuals who are motivated by high growth potential being achieved in doing business the right way. Headquartered in London, ICBCS also has operations in Shanghai, Singapore and New York. Department Summary This role is part of the Workplace Services department. The Workplace Services department is responsible for: Management of ICBCS office leases and office space Mechanical and electrical maintenance within ICBCS office space Maintenance of ICBCS space within the external data centre and the disaster recovery data centre (located within the London office) Facilities services Health and safety Emergency and pandemic planning Catering and cleaning services Switchboard and reception services Travel and travel security for ICBCS employees who travel Processing and distribution of post Insurance policies relating to ICBCS office space and contents Support for corporate event planning Provision of services to our affiliate, Standard Bank The Workplace Services department forms part of the Office of the COO ("OCOO") division which also encompasses: Operations, Technology, Client Management Unit, Global Supplier Management, Business Change, Business Management and Regulatory Oversight. Job Purpose This role will lead and manage the Workplace Services function. Key Responsibilities Develop and maintain relationship with Landlord and Landlord's agents, ensuring that Landlord meets obligations and that the Bank's tenancy runs smoothly Advise on real estate matters affecting the Bank, seeking external advice when appropriate Monitor adherence to the lease and obligations specified in the lease Engage with, and seek advice from, internal legal team as appropriate Ensure that all supplier engagements are effective and fit for purpose for the Bank's requirements Partner with Procurement in running effective contract negotiations with suppliers and selection of new suppliers Monitor supplier services closely for performance, delivery and risk Be proactive about supplier risk management requirements and understand the risks presented to Workplace Services and the Bank by each supplier Train direct reports to engage appropriately with suppliers and to manage performance and risks Ensure appropriate contingency plans in the event of supplier disruption or failure Partner effectively with Procurement and Supplier Risk Management teams to manage supplier performance and risks Escalate significant supplier risks to line manager and senior management on a timely basis Ensure close, comprehensive and continuous management of each service delivered by Workplace Services Adjust management style to direct reports as appropriate to grade and field of technical expertise Hold one-to-one meetings as well as department-wide meetings Ensure that Workplace Services staff have some contact and exposure to OCOO senior management (e.g. through department-wide meetings) Governance and reporting Ensure the appropriate governance standards are employed for Workplace Services and deliver transparent and balanced reporting to senior management forums and committees Ensure the appropriate governance documentation (e.g. frameworks, policies and records) are in place for the department Meet regulatory standards and collaborate effectively with Legal, Compliance, Risk and Internal Audit departments Lead Workplace Services to contribute effectively to Operational Risk, Compliance, Legal, and Internal Audit standards and processes, including risk and control selfassessment (RCSA) exercises and audit and monitoring reports Projects Co-ordinate resources to run projects relating to Workplace Services and/or physical office space occupied by the Bank Lead and manage complex projects involving multiple internal and external stakeholders Budget management Understand the cost implications of each of the above Balance cost effectiveness with risk management and delivery standards Preferred Qualifications and Experience Preferred qualifications and experience: Degree qualified or equivalent Extensive experience working within Real Estate, Building Services and Facilities Management Previous experience in a leadership role Previous experience of supporting a professional office environment, preferably within a regulated industry Experienced people manager (including management across different disciplines) Previous experience of interacting with, and providing reports to, senior management and Boards Previous experience of managing large teams with complex and diverse remits Previous experience of supplier contract negotiation Knowledge and skills: Strong knowledge of Real Estate, Building Services and Facilities Management best practices and industry trends Conversant with Microsoft Office (Outlook, PowerPoint, Excel, Word) Desired personal attributes: High level of integrity Ability to navigate complexity and ambiguity Strong on logical and critical thinking Proficient at multi-tasking and able to handle and balance diverse responsibilities Works well under pressure, maintaining attention to detail Accomplished at building productive relationships with colleagues and suppliers
May 15, 2024
Full time
Job Title: Head of Workplace Services Job Code: Skill Band: Office of the COO Location: London Type: Permanent Date Posted: 24 Apr 2024 Job Title: Head of Workplace Services Location: London Working Module: Full time, 5 days in office ICBC Standard Bank Plc ("ICBCS or the Bank") is 60% owned by Industrial and Commercial Bank of China and 40% by Standard Bank. ICBCS benefits from a unique Chinese and African parentage and an unrivalled global network and level of expertise. ICBCS is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and the markets in which we operate. We deliver products in an environment which considers the appropriate needs of our clients, whilst providing guidance and expertise to ensure our employees understand our business and uphold the highest levels of conduct. We want passionate and talented individuals who are motivated by high growth potential being achieved in doing business the right way. Headquartered in London, ICBCS also has operations in Shanghai, Singapore and New York. Department Summary This role is part of the Workplace Services department. The Workplace Services department is responsible for: Management of ICBCS office leases and office space Mechanical and electrical maintenance within ICBCS office space Maintenance of ICBCS space within the external data centre and the disaster recovery data centre (located within the London office) Facilities services Health and safety Emergency and pandemic planning Catering and cleaning services Switchboard and reception services Travel and travel security for ICBCS employees who travel Processing and distribution of post Insurance policies relating to ICBCS office space and contents Support for corporate event planning Provision of services to our affiliate, Standard Bank The Workplace Services department forms part of the Office of the COO ("OCOO") division which also encompasses: Operations, Technology, Client Management Unit, Global Supplier Management, Business Change, Business Management and Regulatory Oversight. Job Purpose This role will lead and manage the Workplace Services function. Key Responsibilities Develop and maintain relationship with Landlord and Landlord's agents, ensuring that Landlord meets obligations and that the Bank's tenancy runs smoothly Advise on real estate matters affecting the Bank, seeking external advice when appropriate Monitor adherence to the lease and obligations specified in the lease Engage with, and seek advice from, internal legal team as appropriate Ensure that all supplier engagements are effective and fit for purpose for the Bank's requirements Partner with Procurement in running effective contract negotiations with suppliers and selection of new suppliers Monitor supplier services closely for performance, delivery and risk Be proactive about supplier risk management requirements and understand the risks presented to Workplace Services and the Bank by each supplier Train direct reports to engage appropriately with suppliers and to manage performance and risks Ensure appropriate contingency plans in the event of supplier disruption or failure Partner effectively with Procurement and Supplier Risk Management teams to manage supplier performance and risks Escalate significant supplier risks to line manager and senior management on a timely basis Ensure close, comprehensive and continuous management of each service delivered by Workplace Services Adjust management style to direct reports as appropriate to grade and field of technical expertise Hold one-to-one meetings as well as department-wide meetings Ensure that Workplace Services staff have some contact and exposure to OCOO senior management (e.g. through department-wide meetings) Governance and reporting Ensure the appropriate governance standards are employed for Workplace Services and deliver transparent and balanced reporting to senior management forums and committees Ensure the appropriate governance documentation (e.g. frameworks, policies and records) are in place for the department Meet regulatory standards and collaborate effectively with Legal, Compliance, Risk and Internal Audit departments Lead Workplace Services to contribute effectively to Operational Risk, Compliance, Legal, and Internal Audit standards and processes, including risk and control selfassessment (RCSA) exercises and audit and monitoring reports Projects Co-ordinate resources to run projects relating to Workplace Services and/or physical office space occupied by the Bank Lead and manage complex projects involving multiple internal and external stakeholders Budget management Understand the cost implications of each of the above Balance cost effectiveness with risk management and delivery standards Preferred Qualifications and Experience Preferred qualifications and experience: Degree qualified or equivalent Extensive experience working within Real Estate, Building Services and Facilities Management Previous experience in a leadership role Previous experience of supporting a professional office environment, preferably within a regulated industry Experienced people manager (including management across different disciplines) Previous experience of interacting with, and providing reports to, senior management and Boards Previous experience of managing large teams with complex and diverse remits Previous experience of supplier contract negotiation Knowledge and skills: Strong knowledge of Real Estate, Building Services and Facilities Management best practices and industry trends Conversant with Microsoft Office (Outlook, PowerPoint, Excel, Word) Desired personal attributes: High level of integrity Ability to navigate complexity and ambiguity Strong on logical and critical thinking Proficient at multi-tasking and able to handle and balance diverse responsibilities Works well under pressure, maintaining attention to detail Accomplished at building productive relationships with colleagues and suppliers
Where: Doxford Park, Sunderland Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Sunderland? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? - A great starting salary of £23,504 rising to £24,064 after 9 months of being here, plus an uncapped super simple commission scheme - Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. - Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. - Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. - Volunteering days, so you can give back to your local community. - Optional Private Healthcare and Dental, to protect you and your family. - Concierge service. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 15, 2024
Full time
Where: Doxford Park, Sunderland Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Sunderland? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? - A great starting salary of £23,504 rising to £24,064 after 9 months of being here, plus an uncapped super simple commission scheme - Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. - Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. - Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. - Volunteering days, so you can give back to your local community. - Optional Private Healthcare and Dental, to protect you and your family. - Concierge service. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Overview Location: Enfield ( Must live in the specific Geographic location) Accountable to: Area Partner What is on offer to you? £50000+ per year complete on-target earnings £20000 to £27500 Basic salary per year , dependent on experience Three months of supplementary payments to support you whilst you build your pipeline, followed by a "business builder" scheme. Uncapped commission scheme A Company Car Career progression opportunities Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and Partnerships with high flying individuals. You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. With the use of a super hub office nearby you will also value and convert the market appraisal opportunities that you get on (along with the help of a healthy marketing budget) and convert these properties to instructions. The instructions will then be overseen by you to completion however you will utilise the nearby hub office where there will be sales negotiators, sale progression and admin staff to deal with the day to day running of the customer journey once the property is on the market. This is an exciting and totally unique role within the property sector. We are looking for people who have had at least 4 years+ Estate Agency experience and above that want the opportunity and responsibility to run their own area in an employed environment, however also would like the flexibility of working from home as well as in an office environment. The Company offers exceptional opportunities for promotion and career development and is now considered one of the leading brands in Estate Agency in the UK. Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end to end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
May 15, 2024
Full time
Overview Location: Enfield ( Must live in the specific Geographic location) Accountable to: Area Partner What is on offer to you? £50000+ per year complete on-target earnings £20000 to £27500 Basic salary per year , dependent on experience Three months of supplementary payments to support you whilst you build your pipeline, followed by a "business builder" scheme. Uncapped commission scheme A Company Car Career progression opportunities Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and Partnerships with high flying individuals. You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. With the use of a super hub office nearby you will also value and convert the market appraisal opportunities that you get on (along with the help of a healthy marketing budget) and convert these properties to instructions. The instructions will then be overseen by you to completion however you will utilise the nearby hub office where there will be sales negotiators, sale progression and admin staff to deal with the day to day running of the customer journey once the property is on the market. This is an exciting and totally unique role within the property sector. We are looking for people who have had at least 4 years+ Estate Agency experience and above that want the opportunity and responsibility to run their own area in an employed environment, however also would like the flexibility of working from home as well as in an office environment. The Company offers exceptional opportunities for promotion and career development and is now considered one of the leading brands in Estate Agency in the UK. Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end to end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Job Opportunity: Collections Administrator Location: Blackburn, Lancashire, 100% office based Salary: £24,500 circa About the Role: Join our growing Collections team at our modern office in Blackburn, Lancashire. As our business expands, we're seeking a Collections Administrator to contribute to our continued success. Key Responsibilities: Handle incoming calls from customers, brokers, and solicitors, ensuring compliance with data protection and money laundering guidelines. Make outbound calls with professionalism and best practices. Manage arrears calls, from failed direct debits to repossession. Coordinate with agents and solicitors for repossession and debt collection. Handle business administration and liquidation tasks. Process credit and debit card payments. Issue legal notices and letters as required. Utilize online tools to investigate customers and assets. Manage forbearance requests and adhere to department targets. Person Specification: Positive attitude and willingness to contribute. Detail-oriented with a keen eye for accuracy. Supportive of a positive and inclusive workplace culture. Resilient and self-motivated. Able to thrive in a fast-paced environment and under pressure. If you're ready to join a dynamic team and make a meaningful impact in the collections industry, we want to hear from you! Apply now and become part of our success story. Applicants must be located and eligible to work in the UK without sponsorship. Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website. If you would like this job advertisement in an alternative format, please contact MERJE directly.
May 15, 2024
Full time
Job Opportunity: Collections Administrator Location: Blackburn, Lancashire, 100% office based Salary: £24,500 circa About the Role: Join our growing Collections team at our modern office in Blackburn, Lancashire. As our business expands, we're seeking a Collections Administrator to contribute to our continued success. Key Responsibilities: Handle incoming calls from customers, brokers, and solicitors, ensuring compliance with data protection and money laundering guidelines. Make outbound calls with professionalism and best practices. Manage arrears calls, from failed direct debits to repossession. Coordinate with agents and solicitors for repossession and debt collection. Handle business administration and liquidation tasks. Process credit and debit card payments. Issue legal notices and letters as required. Utilize online tools to investigate customers and assets. Manage forbearance requests and adhere to department targets. Person Specification: Positive attitude and willingness to contribute. Detail-oriented with a keen eye for accuracy. Supportive of a positive and inclusive workplace culture. Resilient and self-motivated. Able to thrive in a fast-paced environment and under pressure. If you're ready to join a dynamic team and make a meaningful impact in the collections industry, we want to hear from you! Apply now and become part of our success story. Applicants must be located and eligible to work in the UK without sponsorship. Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website. If you would like this job advertisement in an alternative format, please contact MERJE directly.
Capella Professional are proud to have partnered with a market-leading fire and security specialist who boasts a client base of renowned brands such as Wagamama's and Greene King to name but a few, assisting with their fire safeguarding needs. They pride themselves on delivering the highest level of competency in addition to securing accreditations awarded by leading industry legislators such as BAFE and IFEDA. The role: We are currently recruiting for an Administrator to work in our clients busy Contracts department. This is a full time, permanent role working at their head office in Nottingham. This is a great opportunity for an administrator with previous office or customer experience to join the Contracts team. The ideal candidate would have previous experience of working in a customer based environment, be willing to learn, have the ability to meet deadlines in a busy work setting and have great communication skills. What you'll be doing: Acknowledging internal and external email enquiries and communicating with new and existing clients. Check data accuracy for new maintenance orders. Process set up of new maintenance orders via internal CRM tools. Contact clients to obtain missing information or answer queries. Maintain and update customer records in CRM system. Mobilisation of large new contracts. Importing cash database changes and/or new contracts into CRM system via import tool. Upselling equipment for new maintenance on existing contracts. Re-sale of existing contracts (new customers). Renegotiation of contracts (i.e., fixed term agreement with pricing changes). Retention of contracts. What you'll bring: Proven work experience as a Contracts Administrator or Sales support agent. Confidence, enthusiasm and has previous experience in an Administration role. Someone who can work on their own but also as part of a team to achieve overall results. Hands on experience with CRM software and MS Office (MS Excel in particular). Excellent attention to detail in a fast-paced role communicating via phone, email, portals at all levels. Excellent organisational and multitasking skills. A team player with high level of dedication. Ability to work under strict deadlines. You'll be rewarded with: Employee recognition scheme. Additional days holiday for each full year of service (up to 25 days). Tram2work and bike2work schemes in place for reduced/free travel to work. Pension scheme. Paid refer a friend bonus. Development and progression opportunities. All successful applications will be subject to vetting and security clearance. Please call Neesha Kanani on (phone number removed) for further information.
May 14, 2024
Full time
Capella Professional are proud to have partnered with a market-leading fire and security specialist who boasts a client base of renowned brands such as Wagamama's and Greene King to name but a few, assisting with their fire safeguarding needs. They pride themselves on delivering the highest level of competency in addition to securing accreditations awarded by leading industry legislators such as BAFE and IFEDA. The role: We are currently recruiting for an Administrator to work in our clients busy Contracts department. This is a full time, permanent role working at their head office in Nottingham. This is a great opportunity for an administrator with previous office or customer experience to join the Contracts team. The ideal candidate would have previous experience of working in a customer based environment, be willing to learn, have the ability to meet deadlines in a busy work setting and have great communication skills. What you'll be doing: Acknowledging internal and external email enquiries and communicating with new and existing clients. Check data accuracy for new maintenance orders. Process set up of new maintenance orders via internal CRM tools. Contact clients to obtain missing information or answer queries. Maintain and update customer records in CRM system. Mobilisation of large new contracts. Importing cash database changes and/or new contracts into CRM system via import tool. Upselling equipment for new maintenance on existing contracts. Re-sale of existing contracts (new customers). Renegotiation of contracts (i.e., fixed term agreement with pricing changes). Retention of contracts. What you'll bring: Proven work experience as a Contracts Administrator or Sales support agent. Confidence, enthusiasm and has previous experience in an Administration role. Someone who can work on their own but also as part of a team to achieve overall results. Hands on experience with CRM software and MS Office (MS Excel in particular). Excellent attention to detail in a fast-paced role communicating via phone, email, portals at all levels. Excellent organisational and multitasking skills. A team player with high level of dedication. Ability to work under strict deadlines. You'll be rewarded with: Employee recognition scheme. Additional days holiday for each full year of service (up to 25 days). Tram2work and bike2work schemes in place for reduced/free travel to work. Pension scheme. Paid refer a friend bonus. Development and progression opportunities. All successful applications will be subject to vetting and security clearance. Please call Neesha Kanani on (phone number removed) for further information.
Part-Time Customer Support Agent Salary: Minimum 12 per hour + Bonus Hours: Minimum 10 hours per week (must be able to work Saturdays 9.00am - 2.00pm) Location: Central Southampton Contract: Part-Time, Permanent Our client, an award-winning fintech business is looking for a Customer Support Agent to join their team in the centre of Southampton. They are passionate about customer service and proud that they have an 'Excellent' Trustpilot score of 4.9. Main Responsibilities: Taking inbound enquiries from applicants. Dealing with non-verbal customer enquiries through webchat or email. Contacting customers that have started a loan application online. Assist customers in loan application process by offering exceptional customer service in line with service level agreements, treating customers fairly and FCA guidelines. To be successful in this customer service role, you need to be able to: Provide exceptional service to our customers, both internal and external conforming to legal and statutory requirements Deal with customer enquiries efficiently and effectively in line with departmental service level agreements and targets Accurately record all customer contact ensuring customer accounts reflect agreed actions Good objection handling skills Good interpersonal, relationship building and empathy skills A confident, self-motivated individual with strong business and organisational skills Ability to excel under pressure and when working to tight deadlines, yet capable of demonstrating initiative, producing results and making sound decisions Committed to continuing professional and personal development of self and others In return for your hard work and commitment, our clients offers fantastic benefits including: Competitive Salary Pension Scheme Bonus (based on individual and company performance) Life Cover (4x basic salary) 22 days holiday (increases with each year of service up to maximum of 25 days) Perkbox Dental Scheme Cycle to Work Scheme So if you are looking to work for a fantastic company where you can continue to develop and grow your career, APPLY TODAY!
May 14, 2024
Full time
Part-Time Customer Support Agent Salary: Minimum 12 per hour + Bonus Hours: Minimum 10 hours per week (must be able to work Saturdays 9.00am - 2.00pm) Location: Central Southampton Contract: Part-Time, Permanent Our client, an award-winning fintech business is looking for a Customer Support Agent to join their team in the centre of Southampton. They are passionate about customer service and proud that they have an 'Excellent' Trustpilot score of 4.9. Main Responsibilities: Taking inbound enquiries from applicants. Dealing with non-verbal customer enquiries through webchat or email. Contacting customers that have started a loan application online. Assist customers in loan application process by offering exceptional customer service in line with service level agreements, treating customers fairly and FCA guidelines. To be successful in this customer service role, you need to be able to: Provide exceptional service to our customers, both internal and external conforming to legal and statutory requirements Deal with customer enquiries efficiently and effectively in line with departmental service level agreements and targets Accurately record all customer contact ensuring customer accounts reflect agreed actions Good objection handling skills Good interpersonal, relationship building and empathy skills A confident, self-motivated individual with strong business and organisational skills Ability to excel under pressure and when working to tight deadlines, yet capable of demonstrating initiative, producing results and making sound decisions Committed to continuing professional and personal development of self and others In return for your hard work and commitment, our clients offers fantastic benefits including: Competitive Salary Pension Scheme Bonus (based on individual and company performance) Life Cover (4x basic salary) 22 days holiday (increases with each year of service up to maximum of 25 days) Perkbox Dental Scheme Cycle to Work Scheme So if you are looking to work for a fantastic company where you can continue to develop and grow your career, APPLY TODAY!
Job title: Customer Helpdesk Support Agent Salary: 20,000 - 24,000 Location: Office - Kings Hill, Kent Schedule: Monday - Friday, flexible working hours between 08.00-18.00, 7.5 hours per day, 37.5 hours per week. Shift Patterns: 8:00-16:00, 9:00-17:00, 10-18:00 and weekend work included. About you Do you have previous customer service experience and would like to step into a technical helpdesk position? We are looking for Customer Helpdesk Technican's who will provide our customers with quick concise diagnostics and technical support who are experiencing issues with their broadband service. This is a training opportunity for those who are interested in learning more about telecoms! The role: Working as part of the Technical Support Team your role will be pivotal in keeping our customer connected to their broadband. You will provide a world class customer service and manage customer incidents and reassuring the customer by providing speedy resolutions with their broadband, phone line, fibre broadband and WIFI and router issues to deliver excellent customer service resolution in superspeed time by; Respond to customers within the agreed target times when service issues are detected and communicate to the customer through various technologies, for example, phone, e-mail and webchat, until resolution. Manage tickets assigned, logging and keeping records of customer services issues and solutions in the helpdesk ticketing system, ensuring all is up to date. Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed and where fault cannot be fixed remotely escalate to field engineers. Escalate service users to second and third line support engineers when appropriate for swift resolution Liaise with third party telecommunication providers to achieve a swift and satisfactory resolution for all customers. Skills and Experience Experience in a customer service, call centre environment or first line support ideally in telecommunications industry would be preferred but not essential. Delivering exceptional high quality standard customer service, technical support and stiving to improve customer service experience. Working in a fast paced environment, experience to adapt to each circumstance to win over customers and overcome challenges. Excellent communications skills, verbal, listening, written and being able to talk through the customer through the required steps to resolve issues Have a desire to learn and develop knowledge about broadband, WIFI, Routers and also how the Trooli network works Good level of knowledge with IT literacy and technical understanding and logical thinker Excellent attention to detail, and analytical thinking Qualifications: Ideally you will have one of the following qualifications or equivalent experience: Educated to GCSE or equivalent, ideally grade C and above with math, English, and IT or Science NVQ level 1, 2 or 3 in Customer services would be beneficial Network Engineer qualification computer software/systems engineer, computer systems and networks At Trooli we work hard to create an inclusive, collaborative and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to (url removed). We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
May 14, 2024
Full time
Job title: Customer Helpdesk Support Agent Salary: 20,000 - 24,000 Location: Office - Kings Hill, Kent Schedule: Monday - Friday, flexible working hours between 08.00-18.00, 7.5 hours per day, 37.5 hours per week. Shift Patterns: 8:00-16:00, 9:00-17:00, 10-18:00 and weekend work included. About you Do you have previous customer service experience and would like to step into a technical helpdesk position? We are looking for Customer Helpdesk Technican's who will provide our customers with quick concise diagnostics and technical support who are experiencing issues with their broadband service. This is a training opportunity for those who are interested in learning more about telecoms! The role: Working as part of the Technical Support Team your role will be pivotal in keeping our customer connected to their broadband. You will provide a world class customer service and manage customer incidents and reassuring the customer by providing speedy resolutions with their broadband, phone line, fibre broadband and WIFI and router issues to deliver excellent customer service resolution in superspeed time by; Respond to customers within the agreed target times when service issues are detected and communicate to the customer through various technologies, for example, phone, e-mail and webchat, until resolution. Manage tickets assigned, logging and keeping records of customer services issues and solutions in the helpdesk ticketing system, ensuring all is up to date. Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed and where fault cannot be fixed remotely escalate to field engineers. Escalate service users to second and third line support engineers when appropriate for swift resolution Liaise with third party telecommunication providers to achieve a swift and satisfactory resolution for all customers. Skills and Experience Experience in a customer service, call centre environment or first line support ideally in telecommunications industry would be preferred but not essential. Delivering exceptional high quality standard customer service, technical support and stiving to improve customer service experience. Working in a fast paced environment, experience to adapt to each circumstance to win over customers and overcome challenges. Excellent communications skills, verbal, listening, written and being able to talk through the customer through the required steps to resolve issues Have a desire to learn and develop knowledge about broadband, WIFI, Routers and also how the Trooli network works Good level of knowledge with IT literacy and technical understanding and logical thinker Excellent attention to detail, and analytical thinking Qualifications: Ideally you will have one of the following qualifications or equivalent experience: Educated to GCSE or equivalent, ideally grade C and above with math, English, and IT or Science NVQ level 1, 2 or 3 in Customer services would be beneficial Network Engineer qualification computer software/systems engineer, computer systems and networks At Trooli we work hard to create an inclusive, collaborative and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to (url removed). We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
Are you looking for a new challenge? Want to head up a team of highly dedicated customer service representatives for a 2023 and 2024-listed Sunday Times Best Company to Work For? We are looking for a Team Leader with experience in the travel industry to join us as we continue to grow from strength to strength. About the Role Travel Counsellors are recruiting for a Duty Office Team Leader. This role will provide senior and supervisory support to the Duty Office & Crisis team. Team Leader Responsibilities: Key contact for the team for guidance, support and some escalations; promote and ensure relationships are built with everyone on a "One team" approach. Work on the existing shift patterns but with the flexibility to have a regular presence in the office to work regularly on team projects. Ensure daily workload is distributed and oversee an efficient workload, with the TC and customer at the heart of everything we do. Plan and arrange the staff roster and authorise all staff holidays, ensuring any swaps are reciprocated to ensure consistency with the roster. Constantly monitor passenger numbers to aid resource planning. Identify any development needs within the team and plan and arrange training accordingly, including new-starter & top-up team training. Ensure the team and individual objectives are up to date and monitored with monthly follow-up 1-to-1s; deliver team and individual stats, raise awareness of SLAs and share KPIs with the Director Group and Ops Board. Ensure department processes and SOPs on teams are well maintained and up to date. Ensure consistency is across the board with alerts, communications, team processes and TC servicing. Crisis management and continuous involvement with all things crisis; become the key contact and leader of the crisis team and work closely with other departments to ensure all areas are covered. Be one step ahead of world news to ensure the team deliver accurate information to the TC Community & Senior Leaders/Directors. Represent the team regularly at some TC-facing events (conferences, business travel conferences, TCTV, & some external training, etc.). Benefits A competitive basic salary + annual company bonus Flexible hybrid working model (2 days home, 3 days office) Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter Day (annually) Enhanced maternity/paternity pay Holiday buy and sell (up to 5 days per year) 3 paid days charity leave Company events, socials, and incentives 3x annual salary death in service benefit Company pension scheme Costco membership Salary sacrifice, company car scheme Cycle to Work Scheme Employee Assistance Programme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees) Essential Skills What you'll need to succeed Must have a positive demeanour Able to offer some degree of flexibility with shifts to support business needs. Additional flexibility may also be required during sickness/unexpected absence and mass disruption Comfortable dealing with escalated complaints and available to support the team out of hours when required Proficient in Galileo and up to date with recommended training courses to provide solutions wherever possible Proficient in analysing data and working on Excel spreadsheets Confident leading by example and supervising team members that you may not have worked with before About Company Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter. We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves on remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business. Our Travel Counsellors are supported by a team of over 400 super-talented people in our support offices to help them create unique, inspiring and exciting experiences for their customers whilst building lasting personal relationships that bring them back to us time and time again. Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category! We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over 930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.
May 14, 2024
Full time
Are you looking for a new challenge? Want to head up a team of highly dedicated customer service representatives for a 2023 and 2024-listed Sunday Times Best Company to Work For? We are looking for a Team Leader with experience in the travel industry to join us as we continue to grow from strength to strength. About the Role Travel Counsellors are recruiting for a Duty Office Team Leader. This role will provide senior and supervisory support to the Duty Office & Crisis team. Team Leader Responsibilities: Key contact for the team for guidance, support and some escalations; promote and ensure relationships are built with everyone on a "One team" approach. Work on the existing shift patterns but with the flexibility to have a regular presence in the office to work regularly on team projects. Ensure daily workload is distributed and oversee an efficient workload, with the TC and customer at the heart of everything we do. Plan and arrange the staff roster and authorise all staff holidays, ensuring any swaps are reciprocated to ensure consistency with the roster. Constantly monitor passenger numbers to aid resource planning. Identify any development needs within the team and plan and arrange training accordingly, including new-starter & top-up team training. Ensure the team and individual objectives are up to date and monitored with monthly follow-up 1-to-1s; deliver team and individual stats, raise awareness of SLAs and share KPIs with the Director Group and Ops Board. Ensure department processes and SOPs on teams are well maintained and up to date. Ensure consistency is across the board with alerts, communications, team processes and TC servicing. Crisis management and continuous involvement with all things crisis; become the key contact and leader of the crisis team and work closely with other departments to ensure all areas are covered. Be one step ahead of world news to ensure the team deliver accurate information to the TC Community & Senior Leaders/Directors. Represent the team regularly at some TC-facing events (conferences, business travel conferences, TCTV, & some external training, etc.). Benefits A competitive basic salary + annual company bonus Flexible hybrid working model (2 days home, 3 days office) Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter Day (annually) Enhanced maternity/paternity pay Holiday buy and sell (up to 5 days per year) 3 paid days charity leave Company events, socials, and incentives 3x annual salary death in service benefit Company pension scheme Costco membership Salary sacrifice, company car scheme Cycle to Work Scheme Employee Assistance Programme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees) Essential Skills What you'll need to succeed Must have a positive demeanour Able to offer some degree of flexibility with shifts to support business needs. Additional flexibility may also be required during sickness/unexpected absence and mass disruption Comfortable dealing with escalated complaints and available to support the team out of hours when required Proficient in Galileo and up to date with recommended training courses to provide solutions wherever possible Proficient in analysing data and working on Excel spreadsheets Confident leading by example and supervising team members that you may not have worked with before About Company Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter. We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves on remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business. Our Travel Counsellors are supported by a team of over 400 super-talented people in our support offices to help them create unique, inspiring and exciting experiences for their customers whilst building lasting personal relationships that bring them back to us time and time again. Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category! We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over 930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.
Fast growing energy business based in the Bury area requires a Service Delivery Coordinator, this is a role that sits within the Customer Service team. This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff. Responsibilities Act as the primary point of contact to key accounts Manage and resolve a wide range of account queries Continuously develop the service offering to key accounts Communicate any billing issues to the billing team and vice versa Be the primary point of contact for the roll out programs making the business aware of any challenges and performance of the program Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues Support the launch of new products of services through effective internal and external communication Support back-office in providing aftersales support and customer care Various standard and adhoc reporting Desired personal attributes Excellent organisational skills Self-motivated Excellent verbal and written communication skills Good arithmetic skills Computer literate with strong Excel and Outlook skills Excellent attention to detail Good at working as part of a team and individually In return this role offers an excellent package along with development and progression, there is also a bonus offered with this role and the opportunity to progress within this growing business.
May 14, 2024
Full time
Fast growing energy business based in the Bury area requires a Service Delivery Coordinator, this is a role that sits within the Customer Service team. This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff. Responsibilities Act as the primary point of contact to key accounts Manage and resolve a wide range of account queries Continuously develop the service offering to key accounts Communicate any billing issues to the billing team and vice versa Be the primary point of contact for the roll out programs making the business aware of any challenges and performance of the program Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues Support the launch of new products of services through effective internal and external communication Support back-office in providing aftersales support and customer care Various standard and adhoc reporting Desired personal attributes Excellent organisational skills Self-motivated Excellent verbal and written communication skills Good arithmetic skills Computer literate with strong Excel and Outlook skills Excellent attention to detail Good at working as part of a team and individually In return this role offers an excellent package along with development and progression, there is also a bonus offered with this role and the opportunity to progress within this growing business.
Berry Recruitment are NOW hiring for a committed and experienced Sales and Customer Service Advisor to work for a fast growing organisation based in Oxford (Parking Available) Role: Sales and Customer Service Advisor Salary: 22,500- 26,000 Depending on experience Location: Oxford, Oxfordshire Hours: Monday-Friday 08:30-17:00 (37.5 hours per week) Key Responsibilities of the Sales and Customer Service Advisor: Sell, Review, and advise on general insurance requirements across all product lines. Identify and initiate cross-selling opportunities and activities to existing customers across all product lines. Identify and initiate selling opportunities and activities to new customers across all product lines. Conduct sales/ marketing campaigns as and when required. Attend and provide support at local shows and events as necessary. Acquire and maintain knowledge of products, as applicable to product licenses. Deal with claims within your authority. Process and dispatch renewal documentation to Agency standards. Implement customer money collection and processing procedures to maintain Agency credit control. Conduct daily banking functions as required. Maintain record keeping requirements for your role. Maintain knowledge of insurance to the required standard for your role. Perform other duties as assigned by Agents. No regulated advice given on cover for unlicensed General Insurance products. Work with customers over the phone, by email, and in person to offer solutions for their business and personal needs. Ensure that we deliver for our customers in a timely manner so that they have the cover that they need when they need it. Identity and promote our range of investment, pension, and Health &Safety Products. Attend events to meet customers, and to promote our services to potential new leads. About you: Demonstrate Customer Service Skills Excellence communication skills both verbal and written. Demonstrate problem solving ability, good attention to detail and willingness to use own initiative and judgement. Consistently self-motivated to achieve and exceed targets with a strong interest in and commitment to self-development and learning. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
May 14, 2024
Full time
Berry Recruitment are NOW hiring for a committed and experienced Sales and Customer Service Advisor to work for a fast growing organisation based in Oxford (Parking Available) Role: Sales and Customer Service Advisor Salary: 22,500- 26,000 Depending on experience Location: Oxford, Oxfordshire Hours: Monday-Friday 08:30-17:00 (37.5 hours per week) Key Responsibilities of the Sales and Customer Service Advisor: Sell, Review, and advise on general insurance requirements across all product lines. Identify and initiate cross-selling opportunities and activities to existing customers across all product lines. Identify and initiate selling opportunities and activities to new customers across all product lines. Conduct sales/ marketing campaigns as and when required. Attend and provide support at local shows and events as necessary. Acquire and maintain knowledge of products, as applicable to product licenses. Deal with claims within your authority. Process and dispatch renewal documentation to Agency standards. Implement customer money collection and processing procedures to maintain Agency credit control. Conduct daily banking functions as required. Maintain record keeping requirements for your role. Maintain knowledge of insurance to the required standard for your role. Perform other duties as assigned by Agents. No regulated advice given on cover for unlicensed General Insurance products. Work with customers over the phone, by email, and in person to offer solutions for their business and personal needs. Ensure that we deliver for our customers in a timely manner so that they have the cover that they need when they need it. Identity and promote our range of investment, pension, and Health &Safety Products. Attend events to meet customers, and to promote our services to potential new leads. About you: Demonstrate Customer Service Skills Excellence communication skills both verbal and written. Demonstrate problem solving ability, good attention to detail and willingness to use own initiative and judgement. Consistently self-motivated to achieve and exceed targets with a strong interest in and commitment to self-development and learning. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
My client, a fantastic market leading independent agent, are looking for a Property Manager to join their team in their office based in the centre of High Wycombe. You will be joining a fun and energetic team with scope to make the role your own and be encouraged and supported to progress your career within this well-established and regarded agency. Responsibilities for this PROPERTY MANAGER role will include. Undertaking property inspections & drawing up reports Sourcing contractors and co-ordinating maintenance works Co-ordinating matters between landlords and tenants Managing the renewal process Skills & Experience for this PROPERTY MANAGER role: Previous property management/lettings experience Written and verbal communication skills Able to work on own initiative, as well as part of a team Excellent IT knowledge with experience of using Microsoft Office packages Driving licence and own car required The Benefits for this PROPERTY MANAGER are: Basic salary £25k depending on experience, OTE £30k Trainees considered from a customer service background 20 days holiday per annum + bank holidays (increased annually up to 25 days) Onsite car park Monday-Friday 8.30am-6pm 1 in 4 Saturdays until 3pm Pension Scheme Regular social events and Christmas party Contact Details: If you are interested in this role as a PROPERTY MANAGER (Residential Lettings) please contact Richard Badger at Rayner Personnel on (phone number removed) and please forward us a copy of your CV to (url removed). Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
May 14, 2024
Full time
My client, a fantastic market leading independent agent, are looking for a Property Manager to join their team in their office based in the centre of High Wycombe. You will be joining a fun and energetic team with scope to make the role your own and be encouraged and supported to progress your career within this well-established and regarded agency. Responsibilities for this PROPERTY MANAGER role will include. Undertaking property inspections & drawing up reports Sourcing contractors and co-ordinating maintenance works Co-ordinating matters between landlords and tenants Managing the renewal process Skills & Experience for this PROPERTY MANAGER role: Previous property management/lettings experience Written and verbal communication skills Able to work on own initiative, as well as part of a team Excellent IT knowledge with experience of using Microsoft Office packages Driving licence and own car required The Benefits for this PROPERTY MANAGER are: Basic salary £25k depending on experience, OTE £30k Trainees considered from a customer service background 20 days holiday per annum + bank holidays (increased annually up to 25 days) Onsite car park Monday-Friday 8.30am-6pm 1 in 4 Saturdays until 3pm Pension Scheme Regular social events and Christmas party Contact Details: If you are interested in this role as a PROPERTY MANAGER (Residential Lettings) please contact Richard Badger at Rayner Personnel on (phone number removed) and please forward us a copy of your CV to (url removed). Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Where: We have 2 locations hiring - EE Gosforth, Gosforth Business Park OR EE North Tyneside, Cobalt Business Park Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission! Start Date: June 2024 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Gosforth or North Tyneside? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? - A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission - Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. - Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. - Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. - Volunteering days, so you can give back to your local community. - Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 13, 2024
Full time
Where: We have 2 locations hiring - EE Gosforth, Gosforth Business Park OR EE North Tyneside, Cobalt Business Park Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission! Start Date: June 2024 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Gosforth or North Tyneside? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? - A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission - Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. - Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. - Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. - Volunteering days, so you can give back to your local community. - Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Regional Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
May 13, 2024
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Regional Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
We're looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You'll be building your own business, but far from being alone, you will be part of a close-knit regional team and be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
May 13, 2024
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You'll be building your own business, but far from being alone, you will be part of a close-knit regional team and be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!